Database Users

Sigh.. Bootloop problem out of nowhere

My Nexus 6p was definitely one of the batches that should not have passed QC... soft power button, phone shutting down with plenty of battery left and today all of a sudden, while I was using the phone, phone restarts and get stuck in a bootloop...
Phone is not rooted and the bootloader locked... its out of warranty but I called google support anyway and they directed me to Huawei .. luckily, they will fix it for free..
IF you are having the same problem, call google up and hold them accountable for this bull****

Same deal here but i bought my 6p from best buy along with geek squad protection plan. Rather than send me another 64gb 6p, they've given me a gift card for the price at the time of purchase. At the moment only 32gb versions are available on best buy dot com. I'm not totally opposed to the 32gb version but I'm not excited about it. It took 3 days from the time I submitted my RMA request to get an email telling me this gift card b.s.
I haven't returned anything yet. Not sure what to do. I really liked that phone.

i had my first bootloop today. i just did a force restart and it booted normal. should i be concerned ?
ps.
phone is only 2 weeks old, and with stock ota update 7.1.1 (rooted)

puddi said:
i had my first bootloop today. i just did a force restart and it booted normal. should i be concerned ?
ps. phone is only 2 weeks old, and with stock ota update 7.1.1 (rooted)
Click to expand...
Click to collapse
I wouldn't be. Sounds like you are unlocked and rooted. Just keep a good backup on your PC (including EFS) and enjoy your phone.

puddi said:
i had my first bootloop today. i just did a force restart and it booted normal. should i be concerned ?
ps.
phone is only 2 weeks old, and with stock ota update 7.1.1 (rooted)
Click to expand...
Click to collapse
Rooted or not and having a backup or not won't fix this unfixable bootloop. I have one in my possession I'm trying to restore and nothings working. Random reboots a week prior to it going into this bootloop. I've done a bunch of research and it's not good.

thesparky007 said:
My Nexus 6p was definitely one of the batches that should not have passed QC... soft power button, phone shutting down with plenty of battery left and today all of a sudden, while I was using the phone, phone restarts and get stuck in a bootloop...
Phone is not rooted and the bootloader locked... its out of warranty but I called google support anyway and they directed me to Huawei .. luckily, they will fix it for free..
IF you are having the same problem, call google up and hold them accountable for this bull****
Click to expand...
Click to collapse
Do you have the Huawei contact info? I have tried to go through the online support but I have yet to hear anything in a number of days. Same problem here, bootloop out of no where.

galakanokis said:
Do you have the Huawei contact info? I have tried to go through the online support but I have yet to hear anything in a number of days. Same problem here, bootloop out of no where.
Click to expand...
Click to collapse
Call them here 1-888-5HUAWEI

thesparky007 said:
Call them here 1-888-5HUAWEI
Click to expand...
Click to collapse
Thanks, much appreciated.

I just went through the same thing. Waiting on the RMA box to arrive so it can be sent back.
Sent from my Nexus 6 using XDA-Developers Legacy app

Same here...happened just this morning. I can't get into recovery and I can ONLY boot into bootloader. I am on full stock with a locked bootloader running 7.1.1. I got off the phone with a Huawei rep and she stated it could be due to a Google update and that they will try and downgrade it on their end. Strange cause I was already running the latest 7.1.1 (unless a new update was released his morning).
Here's what I tried to no avail:
-unlocked bootloader and tried to flash stock rom/recovery
-tried flashing custom recovery (twrp)
-tried booting into temp customer recovery (twrp)
-tried flashing 7.0 stock
I have re-locked the bootloader and will have to send it in. What a real bummer, I have managed to get out of a softbrick (unless this device is truly bricked ???) on many, many device since the T-Mobile G1, but I am at wits end with this device.

Going through the RMA process now, thanks again for the number.
I have heard it mentioned that flashing back to 6.0.1 might work, has anyone tried? I did flash all the way back to 7.0 with no luck.

tried flashing back to 6, 6.01 and 7.0 but it still persists. get it exchanged or repaired

It's now several phones a day... At what point does either Huawei or Google fess up to root cause? The one question I have is are all of these hard bricks on phones running nougat??
Sent from my Nexus 6 using XDA-Developers Legacy app

uzi132 said:
Same here...happened just this morning. I can't get into recovery and I can ONLY boot into bootloader. I am on full stock with a locked bootloader running 7.1.1. I got off the phone with a Huawei rep and she stated it could be due to a Google update and that they will try and downgrade it on their end. Strange cause I was already running the latest 7.1.1 (unless a new update was released his morning).
Here's what I tried to no avail:
-unlocked bootloader and tried to flash stock rom/recovery
-tried flashing custom recovery (twrp)
-tried booting into temp customer recovery (twrp)
-tried flashing 7.0 stock
I have re-locked the bootloader and will have to send it in. What a real bummer, I have managed to get out of a softbrick (unless this device is truly bricked ???) on many, many device since the T-Mobile G1, but I am at wits end with this device.
Click to expand...
Click to collapse
You aren't alone obviously. These phones seem to be little time bombs where the boot loop issue is concerned. Mine goes into bootloops every time I flash an update or new ROM or attempt to restore a backup. I expect to hardbrick this phone at some point. It just hasn't happened yet.

Completely forgot about this thread. Huawei swapped out my motherboard with a 128 Gb (I had sent a 64 Gb). I actually quite happy my phone bricked itself. Haha

My 6p started rebooting last night and no matter what I did, couldn't get it to boot. Only bl mode worked. This thing has been one problem after another, so I went and got an iPhone this morning. Maybe one day Google will finally start making products that last more than one year, but hasn't happened yet and I'm tired of it.

andrewnelson23 said:
My 6p started rebooting last night and no matter what I did, couldn't get it to boot. Only bl mode worked. This thing has been one problem after another, so I went and got an iPhone this morning. Maybe one day Google will finally start making products that last more than one year, but hasn't happened yet and I'm tired of it.
Click to expand...
Click to collapse
On the same boat. Mine's stuck on bootloop, no recovery. 1 year is pretty good considering I've only had the device for 3 months...

Nexus 6p here in the UK, Got the OTA update yesterday and it caused crashes immediately. Had two crashes when it immediately rebooted and seemed ok. A third one soon followed and got stuck in a boot loop, a few minutes after it fixed it self and seemingly working fine. An hour later i was playing a game and it just locked, screenfroze and a buzzing noise from the speakers before going into a boot loop. Left it for a few hours while at the cinema and nothing.
Bought directly from Google and still under warranty. Interestingly though, i bought my 6p in March 2016, I then had to RMA it a few months later as the USB C port randomly broke I will be doing my second RMA in less than a year. When checking my IMEI the google support operative actually stated I was under warranty till August 2018. So a 30 month warranty. Got a new one coming out so if anyone develops this problem give them a ring.

New phone received, sent old one off. Checked it just before i did, still stuck in boot loop.

Narom88 said:
New phone received, sent old one off. Checked it just before i did, still stuck in boot loop.
Click to expand...
Click to collapse
That's way too common with this phone. Thinking about moving on to something else.

Stuck in bootloop on untouched stock rom, unrooted device.

This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.

re: bootloops
whitebloodcell said:
This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Go into settings>developer's options and ENABLE OEM UNLOCK then
go into settings>general management>reset>factory data reset and
reset the phone.
Once you have done that the phone will work properly without rebooting
provided that you have successfully odin flashed the official samsung
G935F S7 Edge firmware prior to doing a factory data reset.
Good luck, have a great day!

Thanks for replying. Unfortunately I can't get into the phone at all. Only screen I have access to a recovery and downloader.

So I left the phone alone for a while and tried booting into safemode. This time it worked - sort of. It is asking me for a password, but I have never set one. I only ever set a pin and fingerprints. But since wiping everything that doesn't seem to apply anymore. What is the default password? I am referring to the phone password, rather than a google account obviously. I am not at that stage of the boot up.
Update: found the password (default_password), still boot looping on the optimising apps screen.

If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
I have flashed stock rom (initially the version that matches my carrier, although my phone was bought sim free and unlocked, and then the version for unlocked phones (BTU in sammobile I think)) but it still just boot loops. The phone can remain in download mode as long as it wants, and previously, when it was asking for the password, it was able to remain on that screen indefinitely. I would have thought if it was a hardware problem the boot looping would happen regardless of the action on screen. Immediately after flashing the stock rom, it did start to load before ooting. Now it just boots immediately at the Samsung Logo.

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
Just to be clear, do you mean repartition here? I have not checked that option before, will try it.

Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
vsn4 said:
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
Click to expand...
Click to collapse
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.

You can wipe your phone by entering recovery. Default recovery has the wipe option.

alehawk said:
You can wipe your phone by entering recovery. Default recovery has the wipe option.
Click to expand...
Click to collapse
Was the first thing I tried. Didn't help.

I got the bootloop thingy and was the cache, I wiped and the phone booted up

alehawk said:
I got the bootloop thingy and was the cache, I wiped and the phone booted up
Click to expand...
Click to collapse
Thanks for trying to help, but, again, already tried that.

whitebloodcell said:
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
Click to expand...
Click to collapse
Hope all goes well, let us know if you get it sorted out.

Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?

AnubuRe said:
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
Click to expand...
Click to collapse
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.

whitebloodcell said:
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
Click to expand...
Click to collapse
For those perhaps in similar situation in the future, Samsung didn't care that it was purchased second hand, despite what the fine print says. They just looked at the serial number. In the course of trying my own repairs I flashed a custom rom, which of course tripped the knox warranty void bit. When I took it into the service centre they saw this and then wanted to charge £225 for an out of warranty repair. I refused at the time. I later called Samsung support and explained the situation (I said a phone repair shop must have done the flashing). Again on the phone I was told it would be an out of warranty repair, and this time I agreed. They collected my phone and returned it to me today however, with no invoice or mention of charges, so it looks like they just did the repair no questions asked.

I have the same issues, so far I'm getting by with flashing a stock rom with pit file and doing repartition and nand erase, normal cache/ factory reset doesn't help, it sometimes even boot loops while in twrp.
Somehow Odin flashing helps for a random amount of time, but it has thus far, crashed after a month, or a couple weeks since the last flash, etc. So far it's been my 5th boot loop event in the last 6 months
It sucks but as I got mine from another country (/win), didn't get the warranty ;( plus I tripped Knox by rooting.

sounds hardware related to me..
i had a friend with a note 4 who had similar problems it would hardly ever boot sometimes boot straight into download mode..
if by chance it did boot it would boot once the device was locked for a short time it would reboot and start over again bootlooping..
it was the emmc flash memory that was failing...
a workaround i found for this was the first thing i did when finally getting it to boot was install "Wake Lock - CPU Awake" and set it to never let the device sleep and to startup on boot...
this "fixed" it as long as your phone does not turn off... he had insurance though and sent it off and they sent him a new refirb
again this note 4 was untouched never rooted or anything

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
im having pretty much the exact same problem except ive been unsuccesful at flashing the stock firmware for my galaxy s7 active (SM-G891A). the active series isnt the most saute after, so finding the right firmware is alil more difficult. which im pretty sure is how i got into this situation! my question is what exacly does checking the "reparation" option do. i read to leave to leave it unchecked/unticked. maybe thats why ive been unsuccessful. and someone told me awhile ago not to fill in the "bt" box becuz i have a locked bootloader. this correct or no?

Bricked Huawei P10 plus

Hi guys, ive screwed my P10 plus and all it does is boot to the EMUI restore screen now. It asks me to download and restore my firmware but when it connects to WIFI it fails to download the firmware.
I can still connect via fastboot but cannot flash anything because the bootloader has relocked. im unable to boot the phone to get the product id and generate my bootloader unlock code.
Anybody have any idea how i can sort this mess and get the handset back up and running again please ?

If the phone have warranty that is the solution. I had the same problem, and it was solved at the same day with a new mother board at zero cost. If the phone has no warranty, funky huawei is the solution. in this case has a cost of about 50 euros

Rajada said:
If the phone have warranty that is the solution. I had the same problem, and it was solved at the same day with a new mother board at zero cost. If the phone has no warranty, funky huawei is the solution. in this case has a cost of about 50 euros
Click to expand...
Click to collapse
Phone is only a month old so i will get onto the warranty team.
Thanks.

S6 Edge Plus Error Loading Stock Rom

Hi peoples,
I sold my S6 Edge Plus (SM-G928i) phone on eBay. The buyer claimed it was faulty and sent it back.
When I got it back, he had factory reset it, but he had left his Google account on the phone, as well as turned on FRP lock.
I tried to flash it back to the stock Rom, I get this error:
An error has occurred while updating the device software use the emergency recovery in Smart Switch.
I then run Smart Switch and it asks me for a recovery code.
Is there a way I can fix this, or has the eBayer bricked my phone?
Thanks heaps
Dazza

I would assume there is a block on software altering while FRP lock is tripped. Maybe you could flash TWRP, wipe everything, and *maybe* that would work, but you would end up with tripped knox if it wasn't already tripped.

Odin
fonefreakz said:
Hi peoples,
I sold my S6 Edge Plus (SM-G928i) phone on eBay. The buyer claimed it was faulty and sent it back.
When I got it back, he had factory reset it, but he had left his Google account on the phone, as well as turned on FRP lock.
I tried to flash it back to the stock Rom, I get this error:
An error has occurred while updating the device software use the emergency recovery in Smart Switch.
I then run Smart Switch and it asks me for a recovery code.
Is there a way I can fix this, or has the eBayer bricked my phone?
Thanks heaps
Dazza
Click to expand...
Click to collapse
Odin should work with a firmware push

Well, that didn't go well

Tab 5se Stock firmware
So I bought a 3rd 5se from a third party, all I checked for was for FRP lock, well it wasn't locked, but when I got it home and rebooted, it says is has a unlocked bootloader. So I hard factory reset it and now it states that only stock firmware can be installed in boot and won't go any further.
So I'm guessing I need to use ODIN to flash a factory ROM but I'm not sure which one as I can't seem to find a USA one on Sammoble, I do see a Canada one though.
Which version of ODIN should I use (WIN 10)
Which ROM, I'm in the USA, WIFI ONLY SM-T720, country code ?
Any other tips, as I haven't flashed anything in almost a decade probably.
Need to get this back to all stock, help

You want the XAR country code version which is the US rom. For Odin, use the newest version for our tablet. Good luck.

puredigital said:
Tab 5se Stock firmware
So I bought a 3rd 5se from a third party, all I checked for was for FRP lock, well it wasn't locked, but when I got it home and rebooted, it says is has a unlocked bootloader. So I hard factory reset it and now it states that only stock firmware can be installed in boot and won't go any further.
So I'm guessing I need to use ODIN to flash a factory ROM but I'm not sure which one as I can't seem to find a USA one on Sammoble, I do see a Canada one though.
Which version of ODIN should I use (WIN 10)
Which ROM, I'm in the USA, WIFI ONLY SM-T720, country code ?
Any other tips, as I haven't flashed anything in almost a decade probably.
Need to get this back to all stock, help
Click to expand...
Click to collapse
I use Frija instead of Sammobile to get the latest stock. Just use SM-T720 as the model and XAR as the CSC. If you search for how to unlock the bootloader, you can use the same proceedure to relock it. It should perform a factory reset as part of the process and you might not need to reflash a ROM.

Not sure..
Since the device won't turn off, restart nor go into download mode
Aqua blue sorta cyan screen. Top in red (like a terminal response) says," Only official released binaries are allowed to be flashed (vbmeta)"
Then on main screen in center;
Security Error: This phone has been flashed with unauthorized software & is locked. Call your mobile operator for additional support
lewmur said:
I use Frija instead of Sammobile to get the latest stock. Just use SM-T720 as the model and XAR as the CSC. If you search for how to unlock the bootloader, you can use the same proceedure to relock it. It should perform a factory reset as part of the process and you might not need to reflash a ROM.
Click to expand...
Click to collapse

puredigital said:
Since the device won't turn off, restart nor go into download mode
Aqua blue sorta cyan screen. Top in red (like a terminal response) says," Only official released binaries are allowed to be flashed (vbmeta)"
Then on main screen in center;
Security Error: This phone has been flashed with unauthorized software & is locked. Call your mobile operator for additional support
Click to expand...
Click to collapse
The only time a ran into a situation where I couldn't turn off that tablet, I just had to put it aside for a day or so till the battery ran down. Then use the method of holding both vol up and down, and NOT power, and then plugging in the cable from the PC. Must be from PC and not charger.

puredigital said:
Since the device won't turn off, restart nor go into download mode
Aqua blue sorta cyan screen. Top in red (like a terminal response) says," Only official released binaries are allowed to be flashed (vbmeta)"
Then on main screen in center;
Security Error: This phone has been flashed with unauthorized software & is locked. Call your mobile operator for additional support
Click to expand...
Click to collapse
I ran into this recently when I went back to stock to get the fingerprint for Magisk Module and then went back to Lineage. You just need to Odin the factory firmware. The tablet will turn off, I think the key combination to force it off is power and volume down? Its been a few weeks, but I was able to get back into download mode. I found other threads for samsung phones that had this same issue and basically used them as rough guides.
As mentioned you just need to use XAR ROMs, your box should say XAR. I believe both Canada and Cellular South ROMs will come up as XAR roms IIRC?

Bruh. I had the same issue and you will not be able to flash your way around and FRP lock. I found a guy on eBay to remove the FRP lock and NOT through flashing. For $10 is was done in 10 minutes. I get if you want to figure it out. I'm a flasher and love to figure this **** out too but with a recent update Samsung blocks this. Trust me. Spend $10 and it's done. Also many people say they can do this on eBay. I only recommend this guy: https://www.ebay.com/itm/273424666857. Just select a new auction of his and message him.
Sent from my SM-T720 using Tapatalk

elcidroyale said:
Bruh. I had the same issue and you will not be able to flash your way around and FRP lock. I found a guy on eBay to remove the FRP lock and NOT through flashing. For $10 is was done in 10 minutes. I get if you want to figure it out. I'm a flasher and love to figure this **** out too but with a recent update Samsung blocks this. Trust me. Spend $10 and it's done. Also many people say they can do this on eBay. I only recommend this guy: https://www.ebay.com/itm/273424666857. Just select a new auction of his and message him.
Sent from my SM-T720 using Tapatalk
Click to expand...
Click to collapse
He said he checked to make sure this was not the FRP lock. Assuming this is the same message I got which says only official binaries can be flashed, please take this to a service center and it there maybe a cost involved (obviously I'm paraphrasing), you can fix it with Odin. I was on the latest firmware as well, as I updated fully to get the fingerprint for the MagiskHide module. This sounds like a different issue, to me.
I mean if that works it's $10 well spent I guess.

Oh my apologies as I misread his post. I just saw "FRP" and chimed in. Hope he gets it sorted out.
OhioYJ said:
He said he checked to make sure this was not the FRP lock. Assuming this is the same message I got which says only official binaries can be flashed, please take this to a service center and it there maybe a cost involved (obviously I'm paraphrasing), you can fix it with Odin. I was on the latest firmware as well, as I updated fully to get the fingerprint for the MagiskHide module. This sounds like a different issue, to me.
I mean if that works it's $10 well spent I guess.
Click to expand...
Click to collapse

Almost !
Well, I finally reflashed the device with factory stuff, it's working fine now, no locks, except now it tells me the bootloader is unlocked on boot. I flashed it with Odin, no options, just loaded the 4 files and done.
How do I get this to STOCK, out of the box status. Steps ?