I was using my AT&T Galaxy S8 and it just randomly rebooted. When it turned back on, all of my data was gone. I tried to log into the phone, but I cannot set up my Google account. I keep getting an error saying that "Google Play Services has stopped" every time I try to sign in to my Google account on the device. I eventually got in to my phone, but all apps requiring access to Play Services don't work. Currently, I am only able to call, text, use the clock app, and change settings.
I have no clue what is going on or how to fix the problem. I have tried factory resetting again, restarting the phone, clearing the Google Play Services cache, and side-loading Google Play Services, but nothing seems to be working.
If you have any suggestions, please help me out.
Thanks!
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When I try to update apps in the Google Play Store, it says, "Downloading" and displays the progress bars, but doesn't actually download anything.
I'm using a rooted Nexus 7 with stock ROM (no mods).
Things I have tried
I have tried clearing data and cache for the Google Play Store and Google Play Services, with and without wifi enabled.
I have tried uninstalling updates for the Google Play Store (how do I reinstall them?).
I have tried removing my Google account and adding it again.
I have tried powering down and restarting -- this causes the Play Store to download for about 5 seconds after I start back up before it stalls again.
I have verified that the wifi connection works just fine.
Other oddities
When I tried to install the recent OTA update, It didn't work (google android on his back with the message, "Error!"), but restarting the device seemed to return everything to normal again. This has happened twice now, and I don't know how to solve it.
Occasionally, the play store will start actually downloading the updates for a minute or two (enough to get several updates at once). Then is stops as suddenly as it started.
Same thing here since I moved to PURITY, then I just moved back to PA 4.0 beta still same problem.
KayvonX said:
When I try to update apps in the Google Play Store, it says, "Downloading" and displays the progress bars, but doesn't actually download anything.
I'm using a rooted Nexus 7 with stock ROM (no mods).
Things I have tried
I have tried clearing data and cache for the Google Play Store and Google Play Services, with and without wifi enabled.
I have tried uninstalling updates for the Google Play Store (how do I reinstall them?).
I have tried removing my Google account and adding it again.
I have tried powering down and restarting -- this causes the Play Store to download for about 5 seconds after I start back up before it stalls again.
I have verified that the wifi connection works just fine.
Other oddities
When I tried to install the recent OTA update, It didn't work (google android on his back with the message, "Error!"), but restarting the device seemed to return everything to normal again. This has happened twice now, and I don't know how to solve it.
Occasionally, the play store will start actually downloading the updates for a minute or two (enough to get several updates at once). Then is stops as suddenly as it started.
Click to expand...
Click to collapse
So a couple things.
First off, do you have a custom bootloader? it seems as you don't as the Android on his back is the stock, but I just wanted to check
Have you ever tried installing an update one at a time? sometimes when I start to receive updates for apps, it just sits there indefinitely, but when I stop all updates and manually go into each app that needs updating and update, that works. I would give that a try
I think I fixed my problem.
I cleared data/cache of Google Play Store in #Settings #Apps #All
But I had to do it multiple time time before it accepted to download again.
And also at one point I formatted the sdcard but still wouldn't download so I tried again multiple times to clear data of Google Play Store.
Now it keeps updating all my apps (update all).
hi. i just got my NOTE 4 its model is N910F. i just made a new account on playstore and i added it and it worked just normal. after downloading 2 apps, it started giving me ERROR 491. i just searched xda and got the info where i need to remove my account and restart the device and i did it and it didnt help. the error is still there.
then i went to settings and application manager and force stop and clear cache and data or Playstore app, Play services and Framework and restarted the device and now i cant even get to the playstore. its opening but it says no connection although my phone is connected to WiFi.
can someone help me with this? i m coming back to smartphone after long time like a year and this very problem. its LITERALLY been only 1 hour i got this device. pls help thanks in advance.
That happened to me a few time when I attempted to download the free version of Hardwood Solitare. The only fix I could come up with is to kill the Play Store in the apps drawer and disable the WiFi/Mobile Data Connectivity. Then re-enable them. That worked for me.
To start off, this is happening on my rooted & bootloader unlocked Lollipop v5.1.1 Nexus Player, btw...
But anyway, just all of a sudden today, I started having issues with the Play Store sorta freezing up and displaying/getting stuck on an all black screen(the entire tv screen would go solid black) after choosing on the "Update" button within a couple of different app listings. It wouldn't go past that black screen unless I would back out of the Play Store all the way back to the home screen, and from there I could re-open up the Play Store app again. After finally trying and trying over and over again on several different apps, a couple of them DID manage to properly update via the normal Play Store updating mechanism. After a couple of successful updates, I opened the Play Store back up again and NOW it won't even open up at all...nothing at all! As soon as I would try to open it up, there would just be a little swirly thing on a black background and it would then display "Server Error - Retry." It seems to be stuck on this crazy error now and the Play Store won't even open up at all. I eventually got fed up and just cleared the Play Store app cache and data from the main Android->Settings->Apps section, but that didn't clear up any of my issues with the Play Store, so I just rebooted and then reinstalled the app. Reinstalling the Play Store from the apk downloaded from apkmirror did nothing at all to clear up my issues either. Sooooo...I'm stuck wondering what to do next? What could the problem be, and is anyone else experiencing this? It's not my network because I've tried running the play store from a wifi connection AND my ethernet connection, both with the same negative results. And this may not be related, but then again, it may, but the Play Store opens up just fine on my Note 3 and other devices I've got here at the house. Any help would be appreciated!
I'm having the same problem, NP updated to 6.0.1 and latest play store.
Did a factory reset and play store is just showing games , and it won't even show any apps in "my apps"
Sent from my Nexus 7 using Tapatalk
This wasn't a problem until I updated the phone a while after I got it. When I go to the play store and download a new app, it shows "downloading" with the weird fragmented bar moving across the progress bar, but the download refuses to start for like 5 minutes to sometimes several hours or a day. I've turned off every power and data saving mode I could find and it still does this. Factory reset, force stop, clear cache, clear data on all google play related apps (yes, including the system apps), and it WON'T STOP DOING IT.
Haven't had this issue on my Z3Z but I have had this issue on my Nexus 7 tablet once or twice. It randomly resolved itself I don't remember how. You can try deleting your google account, uninstalling all the play store and google play updates and reinstalling them. That may help.
Good luck.
I have this issue too and have been unable to resolve it.
I have the same issue. I'm to the point where I simply leave them be and eventually they download and updates. It sometimes works if I restart the download, reboot the phone, switch from wifi to data to wifi again, things like that.
This might be overkill, but ever since I factory reset the phone I no longer have this issue
TheNetwork said:
This wasn't a problem until I updated the phone a while after I got it. When I go to the play store and download a new app, it shows "downloading" with the weird fragmented bar moving across the progress bar, but the download refuses to start for like 5 minutes to sometimes several hours or a day. I've turned off every power and data saving mode I could find and it still does this. Factory reset, force stop, clear cache, clear data on all google play related apps (yes, including the system apps), and it WON'T STOP DOING IT.
Click to expand...
Click to collapse
Try clearing the cache of the google play store app in settings, if not then all its data. Also, if you just upgraded to Nougat it would be wise to make a factory reset (in recovery mode) to clean up the residual Marshmallow files, if you don't feel comfortable with that, then at least clear your device's cache and Dalvik (in recovery mode)
Hi, I have a Galaxy S10+ on Verizon in the USA.
Having a few major problems that I just can't figure out:
1. When I try to download apps from the Play store, the download gets to 99 or 100% but never completes the installation. The fix is to go into settings/apps/show system apps/download manager and "force stop." Then the installation will complete.
2. Some apps don't work correctly. For example the CBS Radio News app starts streaming audio, then stops a few seconds later. And the ParKing app sometimes records my location upon disconnection from my car's bluetooth, and sometimes it doesn't.
3. Notifications from all apps are totally unreliable. Sometimes they'll come right away. Sometimes not for hours, and sometimes all at once. And sometimes when tapping on a notification it will bring you into the app. while sometimes it will do nothing.
WHAT I TRIED:
Tried rebooting, clearing data and cache on problem apps.
Cleared data and cache on "Google", Google Play Store and google play services.
Cleared phone's cache partition.
Uninstalled and reinstalled broken apps.
I THOUGHT I FOUND THE SOLUTION:
All these problems went away a month or so ago when I logged out of my google account on the phone. Iogged back in and it all worked great! I thought the problem was solved, but now it's all happening again. Logged of the the google account and back in, but it's still broken this time.
AND:
I had similar problems with my Galaxy S7, and thought the new phone would fix these problems! Is it possible there's something wrong with my google account? How could I have the same problems on both phones?
I haven't yet tried a factory reboot on the S10+, but I did do it on the S7, and after working for a while, the problems came back.
Additional info:
Mobile data and wifi have strong signals.
No custom ROMs, not rooted or anything, just stock the way it came. Only downloaded apps from Play Store. Nothing sideloaded.
All battery optimization is turned off. Power mode set to "high performance."
I've looked everywhere for a solution and have come here to the ultimate experts. You're my last hope!
Thanks in advance for any help you can provide.