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Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
SunLilac said:
Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
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it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
Thank you for replying!
jco23 said:
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
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I have tried this.. I can hear it booting up but still no screen =(
it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
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How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
SunLilac said:
Thank you for replying!
I have tried this.. I can hear it booting up but still no screen =(
How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
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call motorola (or go to their website and bring up a chat session in their online support section)
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
scottocs said:
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
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No luck =( I've already tried "pinching" the phone somewhat hard all over too... Thank you for the input though!
I was at Tafe today and I was just browsing through G+ with the phone flat on the desk and the screen turned off. I pressed the power button expecting it to switch back on but since then it hasn't turned on. It was on 90% but I've tried charging it and it still won't turn on. It turns on and off (i can tell by the notification LED) and when it's on it still rings when someone calls, but the screen just won't turn. There's no backlight either.
I've tried holding the power button for 5 and 10 seconds, and a minute, and still nothing. What else can I try?
Would reflashing be worth a try? Or is that even possible without a screen?
It may be bricked softwared.don't know know.but it looks like your software messed up,and there is easy way to reflash it without touchscreen,just look around in google by typing " LG G2 D8XX kdz flash procedure,download same software and reflash it by puttin phone to download mode(combination of the keys)
are you the original owner of this phone? or have you replaced the lcd assembly before? its possible the ribbon cable is not seated correctly. but if youre the original owner, and you have never opened it, im guessing your LCD just went out.
Hello,
Today I was speaking to someone using the speaker (because the signal was gone when putting the ear near the phone !), and suddenly the phone went black. I have no way to turn it on. With charger plugged in, nothing happens, no LED. Tried holding the power button, power + volume up + home for many seconds, nothing.
Any ideas ? Is there a hard reset procedure ? Return (and never buy Samsung again - I'm coming from LG G2) ?
Thanks !
Sounds like a bad unit. Can you enter recovery (volume up & home & power)? Or download (volume down & home & power)? If not it definitely needs an exchange I'd say. The fact you have it plugged in without there being any indication it's charging doesn't bode well.
Cst79 said:
Hello,
Today I was speaking to someone using the speaker (because the signal was gone when putting the ear near the phone !), and suddenly the phone went black. I have no way to turn it on. With charger plugged in, nothing happens, no LED. Tried holding the power button, power + volume up + home for many seconds, nothing.
Any ideas ? Is there a hard reset procedure ? Return (and never buy Samsung again - I'm coming from LG G2) ?
Thanks !
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Click to collapse
Why would you want to exchange it for an LG G2? Don't do that! This has happened to me with my Xperia b4. Just switch it for an intact unit/get them to repair yours.
Sounds like a faulty handset. Can happen with any manufacturer, you just got unlucky with your Samsung.
I managed to force restart it by pressing the power + volume down for 10 seconds.
However, the signal is very weak, if I hold the ear to the phone it disappears. On 2G-only it works fine. Granted, there is a very bad signal area where I am right now, but my LG G2 works great...I am very disappointed. Just did a factory reset, problem is the same...
I have a GALAXY S7 edge that went complete black, no charge signs, no wireless charge, no button combinations worked (any combination possible i tried it)... nothing... any ideas?
Thanks!
alatorregtn said:
I have a GALAXY S7 edge that went complete black, no charge signs, no wireless charge, no button combinations worked (any combination possible i tried it)... nothing... any ideas?
Thanks!
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The obvious answer is warranty (if possible).
thanks for the replay, I can't use warranty thats why i was hoping somebody could know how to check from the hardware if something's broken...
i have the idea that the battery might be dead... do somebody knows how to test the phone with no battery to check if its the problem or it might be something smaller further.
my phone is already open adn any checkup or try is worth it for me.
again, thanks for the reply and I hope you or someone could give me a clue.
my s7 edge's LCD died on me, but the phone was fully functional. i bought it on craigslist and was able to send it to Samsung for a warranty repair. i had to un-root my phone without an LCD, which took me a couple hours to do since i had to enable MTP blindly... it was an incredible feat that i'm very proud of
i was using my s7 edge today, and in the middle of browsing facebook the screen just went black, the phone didnt die because the navigation buttons still light up when i press back or recent, also i still get notification light, i tried to do a hard reset to restart (holding power and vol down) but the phone and it still has a black screen.. anyone know what i should do? or has this happen to anyone
Sent from my XT1635-02 using Tapatalk
This happened two days ago with my wife's S7 Edge. She was using it to text me about dinner plans after work, her screen shut off, and it wouldn't work for several hours. The thing was getting very hot. When she was home and charging the phone the screen started working again for a little while, but with several green stripes down the right edge snd aa flashing horizontal band of grey near the top overlaying the screen image. Then when I tried plugging it into my computer to use Samsung's Smart Switch to roll back from the update she had accepted while at work the screen died again. It has not come on since, not even the stripes, and blue or red LED lights once in a wwhile at random. I managed to use Smart Switch to wipe the phone's memory. Then the program took several hours to download something very slowly and install that - a whole new OS update? That completed, and now the charging LED works correctly and the green stripes and grey band are back, flashing rapidly when powering on. Otherwise no screen function.
She is now trying to find a new phone, but definitely NOT a Samsung. This S7 Edge has already had the screen replaced once, just before the first year warranty ran out, as it did almost the same thing - in March the green striping (plus pink) appeared along one edge and the battery was running out very fast, the phone overheating so much that she found it uncomfortable to hold. We argued with Samsung a lot until they replaced the screen. Something is VERY wrong with this model. She's considering an LG. What a waste of money. One would expect a thousand dollar phone to last longer than this.
I am facing what I think to be the same issue with my son's phone. Green line down right side edge. Screen turns on for a second, then black screen. It's on, but can't do anything. Did you find a fix for this?
No. Today I gave up and took my wife's S7 Edge to the authorized repair centre. They say they'll run a diagnostic for $25, and if the screen needs to be replaced it will cost $385. Brilliant. If this thing gets fixed I will be running custom ROMs on the phone, probably an RR, as it seems Samsung's OTA updates kill phones.
Turned in out the authorized repair centre for our region, Acura in Surrey, BC, went ahead with the screen replacement without our authorization. I specifically said in a note given to them at the time that they were to ask first. But they didn't bother. My wife decided she liked the phone enough to pay over $400 to get it back. It's been working for a few weeks now. Hope it stays working. At this point I have a strong feeling that the S7 Edge was a poorly made device, at least some batches. The reports of these screen failures are just too common.
Check if your screen still alive or maybe connected correctly, here is a way to do it:
1- plug it in your computer then start smart switch
2- dail *#7353#
3- you can now test any thing in your phone
4- search for the TSP
5- try now to touch your device screen
If it display in the computer that mean the touch is working but the screen is not
If the toch is not working you have to check the cables if its connected correctly inside your phone
But if you have warranty don't waste your time and let them fix it, and don't forget to backup your files
So a couple weeks ago my Nexus 6P died.
I had just taken it off charge and it froze then just died. Became unresponsive and I can't boot it or boot it into recovery. So I have a paper weight at the moment.
Ever since, there has been a couple instances where I got the phone to boot into the Google logo and it will freeze there. Either that, or it will get into the loading animation and freeze on that. It will not turn off until I turn it off myself.
I've only been able to do this a couple times with it being on charge for an hour, unplugging it and plugging it back in whilst holding the power button. Trying to get into recovery with this method has proven unsuccessful.
When left until there is no charge on the phone, I am able to invoke the red blinking lights on the notification led by holding down the power button in any variation (e.g. vol down + power, vol up + power, etc)
The question is if anyone else has come across this issue before and if there is any fix?
I do not believe this is BLOD. Maybe fried mobo or maybe battery is bad.
I can't RMA the device back to Google as I bought the phone whilst I was working in Japan and I bought it from Google Japan and I am know back in the UK.
So they apparently follow local warranty. I've spoken to them about 3 times about this and refuse to budge. Huawei are also no help as I bought the device from overseas, they said they aren't allowed to send any devices from Asia to their UK service centre.
So I'm kinda stuck. Any help would be greatly appreciated.
CookieDude_2332 said:
So a couple weeks ago my Nexus 6P died.
I had just taken it off charge and it froze then just died. Became unresponsive and I can't boot it or boot it into recovery. So I have a paper weight at the moment.
Ever since, there has been a couple instances where I got the phone to boot into the Google logo and it will freeze there. Either that, or it will get into the loading animation and freeze on that. It will not turn off until I turn it off myself.
I've only been able to do this a couple times with it being on charge for an hour, unplugging it and plugging it back in whilst holding the power button. Trying to get into recovery with this method has proven unsuccessful.
When left until there is no charge on the phone, I am able to invoke the red blinking lights on the notification led by holding down the power button in any variation (e.g. vol down + power, vol up + power, etc)
The question is if anyone else has come across this issue before and if there is any fix?
I do not believe this is BLOD. Maybe fried mobo or maybe battery is bad.
I can't RMA the device back to Google as I bought the phone whilst I was working in Japan and I bought it from Google Japan and I am know back in the UK.
So they apparently follow local warranty. I've spoken to them about 3 times about this and refuse to budge. Huawei are also no help as I bought the device from overseas, they said they aren't allowed to send any devices from Asia to their UK service centre.
So I'm kinda stuck. Any help would be greatly appreciated.
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Some more information would be useful like do you have an unlocked bootloader and have debugging enabled?
DEVILOPS 007 said:
Some more information would be useful like do you have an unlocked bootloader and have debugging enabled?
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Click to collapse
Unfortunately I don't have the bootloader unlocked nor have I got debugging enabled (I don't think).
Its pretty much as it was outta the box. Only things I tinkered with was enabling dev options in the settings but that is as much as I've done really. But haven't messed around with any of those settings.
The device is all stock.
CookieDude_2332 said:
Unfortunately I don't have the bootloader unlocked nor have I got debugging enabled (I don't think).
Its pretty much as it was outta the box. Only things I tinkered with was enabling dev options in the settings but that is as much as I've done really. But haven't messed around with any of those settings.
The device is all stock.
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Click to collapse
Did you enable OEM unlocking if you enabled Dev options?
DEVILOPS 007 said:
Did you enable OEM unlocking if you enabled Dev options?
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Click to collapse
I don't think so. Sorry, I'm not super technical.
Not wanting to make a new thread when this seems to be relevant; I appear to be experiencing the same issues as the OP.
I was at work and I noticed that my phone had switched off. I assumed it had ran flat and I hadn't noticed so plugged it in when I got home to no avail. The following day I was playing with the power button; holding it down for a period and pressing thinking it might be a loose connection and eventually it did turn back on but only for a few hours and since then the only response I get is a red LED when pressing the power/volume button whilst on charge.
I have replaced both the battery and the charging port/daughter board but this does not appear to have resolved the issue. Is there something I am missing or is my phone now a very expensive paperweight? If that is the case this will be the second Nexus device I owned which died in similar circumstances not long out of it warranty; I had a Nexus 6 which died after a year which I replaced with the 6P and it may be that the same thing has happened.
Any help, advice or suggestions anyone can give would be much appreciated!
Edit: Answering a question asked previously with regards to more information my bootloader is unlocked however I can't remember if USB debugging was enabled. I have a feeling that it is disabled as a work around for Magisk Hide and passing SafetyNet.
CookieDude_2332 said:
I do not believe this is BLOD. Maybe fried mobo or maybe battery is bad..
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Click to collapse
BLOD is a bad motherboard. If you can't access Recovery and are bootloader locked, you're at the end of the road.
Have you tried to keep it plugged in then hold the volume down button and power button at the same time, and hold it hard for a while and see if it goes to the recovery partition.
Otherwise, why don't you bring to a hardware store and talk to someone?
GLHF!:crying:
So I've spoken to Huawei on a whim and found out that my phone is under warranty so I am waiting on a return delivery envelope to go to one of their Service Centres however I would like to at least try to restore back to stock and re-lock the boot loader as I have managed on a few occasions to get the phone to boot to the 'Google' logo before it would then shut down. I have since plugged the phone in to my laptop and "QHSUSB__BULK" appears in Device Manager.
I have Wugfresh's NRT 2.1.9 but this does not pick up fastboot or adb. Is there any other tool I should be aware of or a driver I haven't got installed? Is this something anyone has come across or managed to resolve before?
beejkitsune said:
So I've spoken to Huawei on a whim and found out that my phone is under warranty so I am waiting on a return delivery envelope to go to one of their Service Centres however I would like to at least try to restore back to stock and re-lock the boot loader as I have managed on a few occasions to get the phone to boot to the 'Google' logo before it would then shut down. I have since plugged the phone in to my laptop and "QHSUSB__BULK" appears in Device Manager.
I have Wugfresh's NRT 2.1.9 but this does not pick up fastboot or adb. Is there any other tool I should be aware of or a driver I haven't got installed? Is this something anyone has come across or managed to resolve before?
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Leave it just the way it is. You're stuck in QC 9008 diagnostic mode. Perfect for sending the phone back. Don't worry about it.
v12xke said:
Leave it just the way it is. You're stuck in QC 9008 diagnostic mode. Perfect for sending the phone back. Don't worry about it.
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Thanks for the advice. I'm just waiting on them sending me the jiffy bag to send my device out to them.
I'm not holding my breath on them actually fixing or replacing it as I have done a DIY battery replacement a little while ago (though I did replace with an OEM battery) but I figure it's worth a shot and worst case scenario I'll hold out for Oct 4th and hope the Pixel 2 XL rumours are right and it will have a similar screen design to the Galaxy S8+.
I love the look of the Infinity Display but will not have a Samsung.
beejkitsune said:
...I love the look of the Infinity Display but will not have a Samsung.
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Totally agree.
beejkitsune said:
Thanks for the advice. I'm just waiting on them sending me the jiffy bag to send my device out to them.
I'm not holding my breath on them actually fixing or replacing it as I have done a DIY battery replacement a little while ago (though I did replace with an OEM battery) but I figure it's worth a shot and worst case scenario I'll hold out for Oct 4th and hope the Pixel 2 XL rumours are right and it will have a similar screen design to the Galaxy S8+.
I love the look of the Infinity Display but will not have a Samsung.
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Click to collapse
Final update. Apparently Huawei are struggling with a parts shortage and don't know when parts will be come available so they have offered me a "Limited Edition" Gold Mate 9. I'm not entirely happy about this arrangement as I really loved my 6P but they have had my 6P for about six weeks and I haven't had a fully working phone since August 18th so I'm left with little other choice since I can't afford the P2XL.
Thanks for your help and in general to everyone in the 6P threads who have helped me out of the past 18 months.