Moto X Play Frozen Software Keys and other errors - X Play Q&A, Help & Troubleshooting

Hi All,
I'm currently experiencing the following issues with my Moto X Play :-
- Home & Multitasking buttons not working
- SD Card reader not working
- Apps cannot be installed(even though there is plenty of disk space)
- Quick settings drop down menu is not pulling down
- cannot receive phone calls but Internet(whatsapp) calls work
- cannot switch to front facing camera view
- Developer options are enabled but cannot access developer options menu. error message:"Developer options are not available for this user".
- google accounts only contain sync's for chrome, google play music and inbox - even though other apps are installed.
I've tried the following solutions without any luck:
- hard reset - when trying to access recovery the screen get's stuck on a dead android image and the volume/power buttons are useless.
- factory reset - factory reset protection (FRP) is in place.(tried all the hacks but no luck there)
- flash factory image - when trying to unlock bootloader i get the following error message:
...
(bootloader) Check 'Allow OEM Unlock' in Developer Options.
FAILED (remote failure)
finished. total time: 0.028s
I obviously cannot 'Allow OEM Unlock' as developer options is not working.
Only bonus is that I can install apks - so any solutions via that route may work.
My Device Details are:
Moto X play (XT1562)
Android 6.0.1
Build Number: MPDS24.107-52-11
Security Patch Level: 1st Jan 2017
Thanks in advanced.

Have you actually succeeded to do factory reset? Did you go through all the initial Setup after that (setting language, wifi details, signing up to google, etc)? It looks weird but maybe for some reason you can't get out of setup mode, so install Activity Launcher, find Setup Wizard on the list of all activities and launch com.google.android.setupwizard.SetupExitActivity.

Thank you very much! That worked like a charm.
I was ready to open her up and perform an operation but can't believe it was something as simple as that. Do you think it got like this during an update?
BTW - Factory reset did not actually work for me.

Kofi o said:
Thank you very much! That worked like a charm.
I was ready to open her up and perform an operation but can't believe it was something as simple as that. Do you think it got like this during an update?
BTW - Factory reset did not actually work for me.
Click to expand...
Click to collapse
I'm glad it worked. It just happens randomly on some devices (not only Moto) for some mysterious reason - maybe it's update related, but I'm not 100% sure.

Related

Success: Bypassing *samsung account* lock after factory reset

Hi all, before I forget about this and move on, I just thought I'd share my experience, as most "fixes" for the Factory Reset Protection that I could find online related to google account-based lockout, rather than samsung account-based lockout. The lockout in question says something like "This device is locked because of an abnormal factory reset. Sign in to the Samsung account that you have already signed in to on this device to confirm it belongs to you."
Apologies for the vagueness of the final step (5) below - I wasn't setting out to document what I did, so wasn't taking notes. I am in a rush now but when I have time I'll try to be more specific. Perhaps someone else may jump in with their detailed experience in the meanwhile!
Background: My workplace passed on to me a used Galaxy E7 (specifically SM-700H). Not knowing about the infuriating "Factory Reset Protection" protection, I simply wiped it via the stock bootloader the moment I got it. Then I discovered it was now locked - and that the previous user/employee had walked without sharing the samsung account and password used. All purchase info etc lost in the mists of office disorganization so no chance of an unlock via Samsung, I assumed .
Anyway, so I found the installed 5.1.1 rom (specifically, LMY47X.E700HXXU1BPA1) was resistant to tricks I read elsewhere designed to give access to the phones settings, so I downgraded to an older kitkat rom, then found I could access settings from that, as this hole presumably hadn't been patched. The following worked for me:
1. Download ODIN (I used ver 3.11)
2. Download a stock kitkat rom to use to downgrade to. I used E700HXXU1AOE4 which is from Nepal I think, but the region doesn't seem to matter. (Most free firmware download pages are deliberately crippled, I found they are super slow and always timed out before completing; but this free page has fast downloads: http://www.theandroidsoul.com/galaxy-e7-stock-firmware/#jump-model-no-sm-e700h )
3. Flash that newly downloaded firmware using ODIN (you can use the instructions here: "How to Install/Update Official Firmware on Galaxy E7 SM-E700H Manually through Odin:" http://www.androidofficer.com/2016/01/e700hxxu1bpa1-android-511-xxu1bpa1.html )
4. Boot up, connect to the internet via wifi. I signed into my google account at some point, but not sure if that was necessary. That step comes before the Samsung Account lockout screen presents itself.
5. (SORRY this is a little vague, will come back to it later, but trust me, this worked for me!) Click about through the several available pages and settings which appear before the Samsung Account lock page until you find any piece of disclaimer/info text, I was looking for some which included a URL, but it turned out I think that wasn't even required. Highlight some text, touch it again, and look for a search/globe/internet icon. Amazingly, that will launch the phone's search function via google now/its internal browser.
6. At that point, you're essentially outside of the "lockdown" intro screens. What i did was put the word "settings" into the google now search box, then at the bottom of the results page, slid the category slider from the default "web" results source, past "apps" and "images" etc across to "phone", which delivered a link to the phone's actual settings.
7. At that point, you can drill down to "Security" then deactivate the "Reactivation lock" setting, enable developer mode, unsigned apps, etc - whatever you feel needs doing - then restart the phone in the normal manner. The setup screen is back after restart, but without the lockout. Voila, a working phone.
Notes: So no need to download sideload any external apks. Also a gotcha - I subsequently created a new random Samsung Account to sign into, because i was afraid the unknown samsung account lockout curse would return - then i noticed that by signing in to that, it had once again ticked the "Reactivation lock" setting - watch out for that!

FRP - Factory Reset Protection override - Latest Firmware (25/11/16 - Android 6.x)

Hi there,
I had kinda trouble today skipping the "Verify your account" after a recovery Factory Reset.
Long story short, a collegue's daughter locked her phone, and he had to perform a factory reset from recovery.
Since she changed her phone number and lost her password, no google's account recovery were possible.
After a week of trial and error, he decided to let me take an eye.
As you know :
- If you perform a factory reset with recovery, a google's anti-theft feature, called Factory Reset Protection, occurs and force you to login once with a google account that was previously set on this phone.
- If you perfrom a factory reset with android built-in (Settings -> Backup and restore -> Factory reset), you won't encounter this issue.
- If for a reason or an other, you don't know the required credentials, don't have unlocked your bootloader and never checked "Allow oem unlock", you're kinda screwed.
Here is how I figured a way to bypass this feature (BTW, I won't post any link this I didn't wrote any of theses tools. I juste figured a way to use them) :
Disclaimer :
I have not made any of the tools or adb command.
I can't be held responsible for any damage done to your phone.
Don't use any of theses instructions if you don't know the consequences.
Use theses instructions/tools at your own risk.
I achieved this bypass by search and trial.
English is not my native language. Name has been translated and may not be accurate. However, I'm sure you'll find what I meant.
1) Install minimal ADB and fastboot (Google that)
2) Install Motorola's USB drivers (Motorola's website)
3) Power on your phone, set-up a wifi connection.
4) Return to the Wifi wizard, choose a connection you do not want to connect to. Check 'Show password" and enter a random password.
5) Double press the text, choose "Share".
6) Long press "Gmail", you'll be redirected to Gmail's settings.
7) Press "Notification" then "Application settings"
8) Press Option (3 dot menu) then "Manage account"
9) From there, you'll sucessfully enter phone settings. Unlocking the "Developper option" won't work anyway.
10) Press "Users" and create a new one. Don't set it up ; instead, log in the newly created user.
From there, it was Trial and Error and I, somehow, managed to allow Developper option.
11) Try various things such as : Enabling developper option from new user ; Switch to owner and try again ; Open an app and return to settings with the little square (suspended app) with owner and new user.
Search anywhere, be patient, try various things, it'll work somehow ...
From a certain point, you'll be able to unlock the Developper option.
12) In Developper Option, check "Enable USB debugging"
13) Open a cmd in Windows, navigate to the adb folder. Type in the following command :
Code:
adb devices
You should be able to see the phone. If not, ensure you have the correct drivers (From device manager).
If your phone is detected, type in the following command :
Code:
adb shell content insert --uri content://settings/secure --bind name:s:user_setup_complete --bind value:s:1
Thanks to : Matthew Read (android stackexchange)
14) Perform a factory reset from settings.
15) Optionnal : After phone reboot, enable Developper Option, check "Allow OEM unlock" to allow future bootloader unlock and flashing.
That should do it.
Step 11 is very vague but I spent few hours unlocking this phone and I did LOT of things. I spent 1 hour or so on this step and forgot what I precisely did to unlock this option.
If you manage to succeed, please post your instructions.
I WON'T relock the phone in order to discover exactly what worked.
This won't work for long, since this is a security fault and will be patched (as every previous bypass) sooner or later.
Be patient and be curious ! Have fun
Don't waste time here.....
Already Video available on YouTube...

help me bypass LG Stylo 3 TP450 FRP, Security patch Dec 2017?

So I bought a cracked screen LG stylo 3 TP450 before Christmas from Donation store. Turn out phone still work fine and i've been searching a way to bypass FRP since then.
So far i could get into setting and force stop Apps but i can;t find a way to soft reset yet.
Someone help me plz?
If you can get into Settings, then you should be able to get into a browser or a search box. In either, type Chrome and then open the Chrome browser. Once it's opened, go to the website: vnrom dot net/bypass
You'll see several files. The ones you'll need are:
Android_6_GAM.apk - Google Account Mananger, this lets you sign into your Google account
FRP_Bypass.apk - This bypasses the FRP
ES_File_Explorer.apk - If your device does not have a file manager
Install Android_6_GAM, open it and follow the prompts.
Install FRP_Bypass, reboot device and then set it up.
Once your device is set up, go into Android and reset your device to factory defaults from Settings. Set it up one last time.
Now you're done and the device is FRP locked to your google account instead.
youtu.be UHQ9Ftwt6ek for a video tutorial
Unknown sources won't turn on
nivex09 said:
If you can get into Settings, then you should be able to get into a browser or a search box. In either, type Chrome and then open the Chrome browser. Once it's opened, go to the website: vnrom dot net/bypass
You'll see several files. The ones you'll need are:
Android_6_GAM.apk - Google Account Mananger, this lets you sign into your Google account
FRP_Bypass.apk - This bypasses the FRP
ES_File_Explorer.apk - If your device does not have a file manager
Install Android_6_GAM, open it and follow the prompts.
Install FRP_Bypass, reboot device and then set it up.
Once your device is set up, go into Android and reset your device to factory defaults from Settings. Set it up one last time.
Now you're done and the device is FRP locked to your google account instead.
youtu.be UHQ9Ftwt6ek for a video tutorial
Click to expand...
Click to collapse
Ok can do but it's got the part about downloading from unknown sources to where can't switch it how do I change this.
lg stylo 3 plus unknown how to get unknown sources ungreyed
Ok can do but it's got the part about downloading from unknown sources to where can't switch it how do I change this. cuz i cant installanything i cant get developer opitions i cant do any of the steps with out it so how do you get it ungreyed in the first place . ive tried tools youtube and everything doesnt show me anything on how to activate unknown source i even saw something about external sources but i dont know someone anyone if you can tell me what i am missing that would really help m out
i am in the same delema bro. try this... yesterday i went on youtube and i couldent get unknown sources ungrey ether. this dude said that while you do these steps timing matters. if you dont get it right away try again faster to try n trip up unkown sources. i hope this helps us both.

[YT3-X90L] Lock state - locked - Recovery image needed

Hello XDA-Community,
I've got a Yoga Tab 3 Pro YT3-X90L from a customer.
He was telling me, that he wanted to unlock his device with the pattern, mismatched for several times and now its locked and requires the owners google account. Or something like that. He never had the owners google account. He told me that his seller has activated his device for him. And he has no clue who it was.
Now here is my part.
I've researched and obviously it's a FRP. The owners google account information are stored in the FRP-Partition. And this partition won't get deleted with a simple factory resett.
What i've tried so far:
1.) https://www.youtube.com/watch?v=nCzrnnh2K1w I was able to follow this tutorial to minute 9:08. But the option "Email and password" is not there anymore. I guess they patched it with 6.0.1.
2.) I tried to flash a stock rom or twrp with LenovoDownloader(QcomDLoader). The stock rom file is: Lenovo_Yoga_Tablet_3_YT3-X90L_ENG_S200028_1609230146. even its a german device this file was the only one i could find. But the LenovoDownloader won't recognize my device. The windows stays white, no entries. I guess i installed the correct driver for this device and Windows recognizes them as removable device if i plug it in via usb.
3.) I've tried to use adb and fastboot boot oem unlock. But this commands aren't working in locked state.
4.) With a trick i could open the Settings and was full of hope to active the developer options to set usb debbuging to active. But this developer options aren't available either with this "user".
5.) There is an apk for showing the "Email and password" interface. I could install it, but it force closes right after starting it.
6.) I've tried several tools to bypass this FRP: WinDroid Toolkit, D-G Unlocker, Realterm, but NOTHING.
What could i do further? I'm out of ideas right now.
I've read about a factory_update.img but i cant find anything, except the stock rom file, for this device.
Or downgrading the device, so i could use the "Email and password" but. But i can't even flash the stock rom.
Specs for the device:
Lenovo Yoga Tab 3 Pro YT3-X90L
Lenovo/YT3_l0_row_lte
6.0.1/MMB29M/LenovoYT3-X90L_S200307_170614
i appreciate any help i can get
greets
redplate
I've wrote it down. Hope this helps.
Situation:
"Confirm account: The device has been reset. To continue, sign in with a Google Account that was previously synced on this device. "
Explanation:
The device has been blocked by repeated input of the wrong password, pattern, etc. and can only be unlocked with the Google account of the owner.
A factory reset or hard reset does not help here, as the account information is saved in its own FRP partition and will not be deleted when the factory state is restored.
Solution:
1. Connect device to a Wi-Fi and Internet access.
2. Before confirming "Next", select another hotspot here
3. Go to "Advanced Settings" and change the proxy settings of any hotspot to Manual.
4. In the text input field of the proxy settings you enter now any word: e.g. Test
5. Now mark this word and select "Assist" in the context menu.
6. Selecting this "Assist" option opens the Google search application.
7. You can now not only browse the Internet through this search, but also search for and open installed programs.
8. We are looking for Chrome, open the internet browser, go to www.google.com and search for DPC test.
Link: https://www.apkmirror.com/apk/sampl...-release/test-dpc-4-0-6-android-apk-download/
9. After downloading this application, go back to the Google search application.
10. Here we enter "Download" to search for the download application.
11. In Downloads we can now find and install the downloaded app.
12. To allow the installation of this .apk, you must allow the installation of "unknown sources" in the settings.
13. Either you go here on the installation itself on "Settings", or you search for "Settings" on the Google search app.
14. After completing the installation of the DPC-Test program, start it with "Open".
15. The app itself is will register as a device owner and now allows us to set up a new Google Account as owner.
16. If this is set up, it will also be included in the FRP partition.
17. In the event of a new factory reset, the device is reset, the DPC-Test program is removed and the device can be freshly set up in the factory settings.
after the takeover of the owner, the reason for blocking the device was not present anymore and the old owner was overwritten. This will be overwritten in the FRP partition aswell with the new account and the old one no longer queried.
You, mister, are my savior! Thank you very much.
Solve works for Lenovo Yoga 3 tablet
Just a big giant thank you! My dad passed away leaving me a Lenovo Yoga 3 tablet, unable to gain access due to information stored in the FRP partition. :highfive:
Hi
I followed your instructions for first 5 points
redplate said:
1. Connect device to a Wi-Fi and Internet access.
2. Before confirming "Next", select another hotspot here
3. Go to "Advanced Settings" and change the proxy settings of any hotspot to Manual.
4. In the text input field of the proxy settings you enter now any word: e.g. Test
5. Now mark this word and select "Assist" in the context menu.
6. Selecting this "Assist" option opens the Google search application.
Click to expand...
Click to collapse
I marked the word and only that is offered on the top right side is : SELLECT ALL - CUT - COPY.
There is no ASSIST option . I don't know, maybe this tablet on my desk has a newer android version with that option removed...
Is there any other solution? Probably will be helpfull for me as well for someone who will have tjis problem in the future
Thx in advance
marOOn1971 said:
Hi
I followed your instructions for first 5 points
I marked the word and only that is offered on the top right side is : SELLECT ALL - CUT - COPY.
There is no ASSIST option . I don't know, maybe this tablet on my desk has a newer android version with that option removed...
Is there any other solution? Probably will be helpfull for me as well for someone who will have tjis problem in the future
Thx in advance
Click to expand...
Click to collapse
Hi. Actually I'm not into this anymore. Could be possible they removed it since it might was reported.
If I have any idea I'll let you know it

[Q] NFC doesn't work on Oreo 8.1

The NFC function lost after upgrating to Stock Oreo 8.1.0, while it works well on 7.1 all the time.
I confirm that I turned on the NFC botton in the settings menue, but the NFC didn't work.
I have unlocked the critical partitions before flashing, also tried OTA, but the NFC doesn't work at ANY TIME.
Anyone can help me? Thanks so much...
It works fine on 8.1 for me but I never unlocked anything. Normally the best thing to do would be to factory reset your phone and choose the start fresh option in the setup menu instead of restoring from a Google backup. Problems after a big update like Nougat to Oreo aren't uncommon and are nearly always fixable by doing a factory reset correctly (fresh start). But since you modded your phone something else might be going on.
symtb said:
The NFC function lost after upgrating to Stock Oreo 8.1.0, while it works well on 7.1 all the time.
I confirm that I turned on the NFC botton in the settings menue, but the NFC didn't work.
I have unlocked the critical partitions before flashing, also tried OTA, but the NFC doesn't work at ANY TIME.
Anyone can help me? Thanks so much...
Click to expand...
Click to collapse
Works fine for me.
I am rooted 8.1, Magisk, ElementalX.
I don't have any issues with it and I'm stock 8.1 unrooted.
I have tried third party Oreo 8.1, the NFC works fine.
Only failed on Stock Oreo 8.1.
I tried another time to do a new flashing with Back_to_Stock package 8.1, when flashing system_a.img and system_b.img, it showed a message " Invalid sparse file format at header magic", and after that, it began to flash the system image normally. But as usual, the NFC didn't work.
-----------
Anything related to the mistake? Thanks.
Deleted
i've got the same issue. nfc doesn't recognize any card or device whilst it is activated in settings and nfc test app says anything is fine.
i'm using android pie but it was the same on oreo. my bootloader is fully unlocked. i always update via back-to-stock and fastboot.
M!tch said:
i've got the same issue. nfc doesn't recognize any card or device whilst it is activated in settings and nfc test app says anything is fine.
i'm using android pie but it was the same on oreo. my bootloader is fully unlocked. i always update via back-to-stock and fastboot.
Click to expand...
Click to collapse
I am running stock 8.1 and NFC didn't seem to work for me either until I touched a tag to the lower portion of the back and it fired. I was used to the sensor in previous phones being in the middle or toward the top. It would not work until it was in the lower 20% of the back side.
Don't know if it will be the same for you, but here's hoping.
yes, it was the same for me. i realized it just a few minutes after my post but didn't find it then. so i couldn't delete it.
I've been fighting to get mine to work, so far nothing. I contacted Essential tech support and they had me clear the cache and showed where the NFC sensor is (bottom part of the phone on the back). I tried using Android Beam to send/receive URL's with my old phone (confirmed that it can send/receive through Android Beam). Nothing is working. Debating whether or not to return the phone and get something else. Any help would be appreciated.
Here's what tech support sent me:
As a verification step, confirm that you're using the correct area of the phone for NFC. Unlike most smartphones, the Essential Phone's NFC chip is located on the bottom of the device.
If you are aware of the NFC position, to isolate the issue further and determine the best way to resolve this, I'd like you to try a few steps.
Ensure that NFC is enabled in settings. (Settings > Connected Devices > Connected Preferences > NFC)
Ensure that Google Pay is the default Tap & pay sevice (Settings > Apps & notifications > Advanced > Default apps > Tap & pay > Payment default > select the desired payment app)
Clear the cache in the NFC Service and reboot the device. (Settings > Apps & Notifications > See all apps > Three dots in the top right > Show System > NFC Service > Storage > Clear Cache)
Attempt to use the NFC service with another app or service like Android Beam (Settings > Connected Devices > Android Beam)
Chiming into this thread - NFC doesn't even show up for me in Connected Devices, on Android 9.
Look under connection preferences in connected devices
kboya said:
Look under connection preferences in connected devices
Click to expand...
Click to collapse
I don't have NFC or android beam in my preferences window.
Ok, what do you have?
Edit: just noticed it's you in two threads
Finally got mine resolved. Received a new phone under warranty yesterday. Confirmed that NFC works.

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