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Hey guys,
I just purchased a nexus 6 from t-mobile and popped in a sim from att, sprint, and Verizon. I can confirm all 3 worked flawlessly with no problems.
At the device start up, i did skip the part where it tried to activate on the network the sim was from.
If anyone has any questions feel free to ask.
noXn said:
...
If anyone has any questions feel free to ask.
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Are you seeing the issue of voice + data not working at the same time? When I'm on a call on Verizon, Wi-Fi works, but mobile data shuts off... is this just Verizon, or is this a "feature"?
sephtin said:
Are you seeing the issue of voice + data not working at the same time? When I'm on a call on Verizon, Wi-Fi works, but mobile data shuts off... is this just Verizon, or is this a "feature"?
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That is not activated on Verizon...
But what I do want to know is if Verizon will whitelist the imei numbers . because I am soooo ready to pull the trigger to buy at a tmobile store. Did you have to activate the tmobile first? That's what the rep is telling me here
sephtin said:
Are you seeing the issue of voice + data not working at the same time? When I'm on a call on Verizon, Wi-Fi works, but mobile data shuts off... is this just Verizon, or is this a "feature"?
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Click to collapse
Unless something has changed with CDMA technology, the Verizon phones shouldn't be able to use data while on an active call. I know they are working to get that working with some new LTE standard but I haven't heard anything about it being here yet.
dadsterflip said:
That is not activated on Verizon...
But what I do want to know is if Verizon will whitelist the imei numbers . because I am soooo ready to pull the trigger to buy at a tmobile store. Did you have to activate the tmobile first? That's what the rep is telling me here
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I'm considering switching to TMo anyway, so I picked up 30 days of pre-paid with the phone for 45$. I plan to try both carriers on my commute, see how signal is on both carriers on the train ride, downtown at work, etc. before making up my mind, and this device makes it as easy as swapping the SIM out!
The issue I had, was I didn't have a nano-SIM. Verizon rep at the store told me there was nothing they could do... I told them if he got me a nano-SIM, that customer support could active it... He gave me a SIM and let me use their phone to call Support to activate it. The support person did a "SIM swap" for my existing device, even though my Note3 obviously doesn't use a nano-SIM.. but that's all it took to activate the nano-SIM, and it works perfectly.
I may be misunderstanding your question... I believe the confusion is that you don't actually activate the phone... you activate the SIM IN the device. You should be able to take the phone out of the box, and drop in an already activated SIM and all will work fine...
seh6183 said:
Unless something has changed with CDMA technology, the Verizon phones shouldn't be able to use data while on an active call. I know they are working to get that working with some new LTE standard but I haven't heard anything about it being here yet.
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Thank you for confirming, that's exactly what I needed to know! I'm sure I can live without needing mobile data while on a call...
sephtin said:
I'm considering switching to TMo anyway, so I picked up 30 days of pre-paid with the phone for 45$. I plan to try both carriers on my commute, see how signal is on both carriers on the train ride, downtown at work, etc. before making up my mind, and this device makes it as easy as swapping the SIM out!
The issue I had, was I didn't have a nano-SIM. Verizon rep at the store told me there was nothing they could do... I told them if he got me a nano-SIM, that customer support could active it... He gave me a SIM and let me use their phone to call Support to activate it. The support person did a "SIM swap" for my existing device, even though my Note3 obviously doesn't use a nano-SIM.. but that's all it took to activate the nano-SIM, and it works perfectly.
I may be misunderstanding your question... I believe the confusion is that you don't actually activate the phone... you activate the SIM IN the device. You should be able to take the phone out of the box, and drop in an already activated SIM and all will work fine...
Thank you for confirming, that's exactly what I needed to know! I'm sure I can live without needing mobile data while on a call...
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I know it works. My question is. Would Verizon block the imei or device I.d.s later down the road to where it doesn't work and only the imei that's been sold on Google play works.
dadsterflip said:
I know it works. My question is. Would Verizon block the imei or device I.d.s later down the road to where it doesn't work and only the imei that's been sold on Google play works.
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Good luck getting your answer. If the device suddenly stops working on Big Red, I'll post here (as soon as I've completed my switch to another carrier).
sephtin said:
Good luck getting your answer. If the device suddenly stops working on Big Red, I'll post here (as soon as I've completed my switch to another carrier).
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Lol. Yea that's what I was worried about. I didn't want to buy it then down the road oh yea this I.d. doesn't work anymore.
I did not register my device on T-Mobile at all. Just popped the other sims in.
What I'm told is that carriers only care about imei when activating for the first time. If you just put your own sim in there they just can't see the device type which really doesn't matter unless you're looking to call them for support.
T mobile store gave me **** about buying the phone out right. I had to get a friend to add me as an authorized user on his account to buy the phone OUTRIGHT. So stupid...
Also, at T-Mobile the phone out right was 649 where everyone else is like 50 or 40 bucks more which was also sweet.
I also did not get bloat Ware on the phone from the carriers.
The devices CDMA identifier (MEID??) needs to be in the carriers whitelist so if the OP didn't place a voice call over either the Sprint or Verizon networks itnis not "safe" to to say it works on all carriers.
This is supposed to be one model for all of the US with 4 SKUs for the variations, and it should work but there is still the question of whether the CDMA carrier. Allows the phone on their network.
Sent from my SCH-I605 using Tapatalk
I can confirm I've activated my nexus bought directly from moto on both sprint and T-Mobile. Both voice and data worked with each carrier. Sprint takes a little more when than just putting the Sim in. They need to activate the MEID in their system. You can't just put an active Sim from another phone in and have it work.
Interesting..
Other users have reported the exact opposite.
msal said:
Interesting..
Other users have reported the exact opposite.
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If you referring to activating one on sprint, I was one of those users. Since Monday haven't been able to activate it until this morning.
seezar said:
If you referring to activating one on sprint, I was one of those users. Since Monday haven't been able to activate it until this morning.
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Yep, talking about Sprint. IIRC, there were multiple threads on here saying you can only activate on CDMA carriers if you buy from them or Google Play.
msal said:
Yep, talking about Sprint. IIRC, there were multiple threads on here saying you can only activate on CDMA carriers if you buy from them or Google Play.
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What about activating on Verizon?
Sent from my Nexus 7 using XDA Free mobile app
Buying from T-Mo living in a non-T-Mo area
Yes. I must be one of the only people on here in the U.S. not living in a T-Mo area.
I just ordered from T-Mo (64GB MB). After much conversation and clarification, I've learned that one can buy a Nexus 6 from them outright, which requires also buying a $10 SIM activation kit. Since I do not live in a T-Mo area, I will have to call and cancel my 'yet-to-be-activated' plan, which also required a $50 deposit. By utilizing T-Mo's "buyer's remorse", I will be able to keep the phone, since I bought it outright, but will be refunded my $50 deposit for the service, without ever having to activate it on T-Mo's network. From there, I will pop in my AT&T SIM card, and be on my way! The only thing I'll be out is the $10 SIM activation kit.
Also, the rep's did acknowledge that the Nexus 6 is one of the few phones they have that are already unlocked.
Please do critique this if you foresee any problems I'll have popping in my AT&T SIM and using my existing service with them.
EDIT: Yargh. T-Mo had zero 64GB phones, and have since called me back to tell me they are on back order. But hey... at least I have an order in now. Beats what I've accomplished so far on the Play store all to hell.
gregg0829 said:
What about activating on Verizon?
Sent from my Nexus 7 using XDA Free mobile app
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As far as I'm aware, Verizon comes under the same category. You should only be able to activate on Verizon if you buy the phone from Google Play or from Verizon.
msal said:
As far as I'm aware, Verizon comes under the same category. You should only be able to activate on Verizon if you buy the phone from Google Play or from Verizon.
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That is what I have read. I am hoping by the 12/2 when I get my phone from Motorola I will have more options regarding Verizon.
Sent from my Nexus 7 using XDA Free mobile app
gregg0829 said:
What about activating on Verizon?
Sent from my Nexus 7 using XDA Free mobile app
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I bought my device from T-Mobile, removed the T-Mobile sim it came with, put my Verizon sim card in, and it worked no problem. This happened with my phone on ATT as well. The guy next to me did the SAME EXACT THING on Sprint.
I am not BSing you guys in the least. I have no problem helping out in anyway I can. I'll even give you the number and the guy at the T Mobile store who watched us do it lol.
seh6183 said:
Unless something has changed with CDMA technology, the Verizon phones shouldn't be able to use data while on an active call. I know they are working to get that working with some new LTE standard but I haven't heard anything about it being here yet.
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This is incorrect, it has been working for 3 years now. Data while on a phone call has been working since LTE came out. It worked on my Note 2, Note 3, and currently works on my Galaxy S5. Also works on my families HTC M7 and M8.
However, it no longer works on the Droid Turbo, and now I believe the N6.
But the original assumption was incorrect, data + voice has been working for years. They did something now that it is not working on new devices coming out.
Has anybody tried a Verizon SIM in a Moto Maxx to see if it works?
Moto Maxx DOES NOT work on Verizon
I purchased a Moto Maxx on ebay from a seller who had bought it from someone in Puerto Rico. I popped in my SIM card from my Droid Maxx and tried to activate it on Verizon's website. No luck. When I entered the IMEI it said that the device ID wasn't registered. So I called Verizon customer service and tried to activate it over the phone. Again, no luck, the guy on the phone told me that it was showing him that the IMEI wasn't registered. I had a feeling this was going to happen, although I thought Verizon would be actively blocking the IDs of Moto Maxxes, it turns out that they just aren't registered with Verizon, so Verizon can't activate them on their network. The guy I was talking to from Verizon customer service said that I could try taking the phone into a store and the people there could call Verizon tech support and try to get it activated. If you've ever been to a Verizon store you probably know why I didn't bother doing this. Even though they may be able to register the IMEI on Verizon's network, I don't think that the device would work properly since it is a GSM device and Verizon's network is CDMA. I know that VoLTE just came out so it's theoretically possible that you could use Moto Maxx on Verizon's network and all your calls could go through LTE. However, there are a lot of problems with VoLTE, like totally losing a call if you lose LTE service, etc.
My contract with Verizon just ended so I just switched to T-Mobile, which I've been waiting for my contract to end to be able to do, and the phone and service have been working great.
I'd highly recommend if you are in a good service area for T-Mobile (a major metropolitan area) to switch to T-mobile if you want to have a Droid Turbo/Moto Maxx device and be able to root it. T-mobile still offers early termination fee reimbursement for switching and right now they have a deal going for a 2 line unlimited family plan for $100/month and each additional line is $40/month.
Just curious, why were you trying to register the imei online? Popping in the sim should have been the only thing needed. Obviously that didn't work though.
greekstile said:
Just curious, why were you trying to register the imei online? Popping in the sim should have been the only thing needed. Obviously that didn't work though.
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Because popping in the SIM card didn't automatically begin an activation process on the phone, so I figured it was probably because the Moto Maxx isn't set up to automatically activate on Verizon. I just tried the next thing I could think of, which was trying to activate the phone on the Verizon website.
I bought an unlocked S8 at Best Buy because it was a good deal.
However, I'm noticing AT&T is restricting Wifi calling. There isn't even an option to turn in on.
Are they preventing this? If so, can I get it turned on by them ? I'm assuming there is a ROM I could flash to get it, but I would hate nothing during flashing bricking my phone.
Any other features I'm missing? Since I have really bad coverage at my desk at work, WIFI calling is important to me. I'm considering returning the phone and going to ATT brand, but there is a $35.00 restocking fee. I feel Best Buy should have told me the downsides of an unlocked.
I didn't get any restocking fee when I returned my ATT S8. Got a full refund, no questions asked. Besides if you're just swapping out to another carrier one, I'm sure they will waive it. I have MintSim (Tmo) and WiFi calling can be enabled and works fine for me on the unlocked firmware on my Vzw S8.
AFAIK, AT&T does not allow wifi calling for non-branded phones.
Can anyone explain to my why this would be? Is there any technical reason that they cannot do this on an non branded phone or are they being difficult?
I know it could be that they are strong armming me into another 2 year agreement, but if I can't use Wifi Calling, I cannot use their service due to poor reception at work. I think it would be in their best interest to let me use this feature.
Everyone I talked to on phone and in store basically act like it should be fine.
PS Running Android 7.0
bdaoust said:
Can anyone explain to my why this would be? Is there any technical reason that they cannot do this on an non branded phone or are they being difficult?
I know it could be that they are strong armming me into another 2 year agreement, but if I can't use Wifi Calling, I cannot use their service due to poor reception at work. I think it would be in their best interest to let me use this feature.
Everyone I talked to on phone and in store basically act like it should be fine.
PS Running Android 7.0
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I am slightly confident that CSC (country/carrier specific code) patch can fix this issue but you would need to look into the other section for that and I say this because it fixed VoLTE issue for some other guys...
WiFi is not possible on AT&T network with the Unlocked version of S8 phones
This may help others who are considering the Unlocked S8.
Note: As of today, no options available from either AT&T or Samsung to enable WiFi calling.
After multiple trips to AT&T, BestBuy Samsung, chat sessions with Samsung support and now calling Samsung Premium Care, I finally confirmed that the Unlocked S8 model does not have any possible software upgrade to enable WiFi calling. Why did so many not know?
Samsung:
Please revise your website to clearly state the limitation, (WiFi is not possible on AT&T network ), with the Unlocked version of your S8 phones.
What's Next?
I was told that there is nothing that Samsung can do for me but Return the phone for Refund.
Now returning this phone requires me to again pay additional cost for replacing/activating another SIM for my old phone to use during the time I process an order for my next phone. Samsung cost me hours of my time and wasted my money.
bdaoust said:
I bought an unlocked S8 at Best Buy because it was a good deal.
However, I'm noticing AT&T is restricting Wifi calling. There isn't even an option to turn in on.
Are they preventing this? If so, can I get it turned on by them ? I'm assuming there is a ROM I could flash to get it, but I would hate nothing during flashing bricking my phone.
Any other features I'm missing? Since I have really bad coverage at my desk at work, WIFI calling is important to me. I'm considering returning the phone and going to ATT brand, but there is a $35.00 restocking fee. I feel Best Buy should have told me the downsides of an unlocked.
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Click to collapse
dealing with the same thing and entirely frustrated. so much wasted time that a simple disclaimer would've saved me from.
wifi calling is a feature enabled by a carrier, not the phone brand. if you want wifi-calling, flash the relevant firmware for your carrier just like i did for VZW to get wifi-calling to work. and btw, this information was widely known by doing some research previous to purchase. i had no problem finding this out but ordered anyway with the intent to flash the firmware.
knightsfury said:
wifi calling is a feature enabled by a carrier, not the phone brand. if you want wifi-calling, flash the relevant firmware for your carrier just like i did for VZW to get wifi-calling to work. and btw, this information was widely known by doing some research previous to purchase. i had no problem finding this out but ordered anyway with the intent to flash the firmware.
Click to expand...
Click to collapse
i flashed it with straight up ATT, all files from here:
joe3681 said:
AT&T QF7 (latest fw)
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and wifi calling won't work. just gives me this message:
"Oops!
We can't turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us..."
After numerous calls to Samsung and AT&T you absolutely cannot enable wifi calling on the unlocked phone. Only phones purchased as AT&T branded are allowed the full feature set.
If in fact you DID buy an AT&T S8, you can unlock it and keep said features, but not in reverse of that. Which blows.
fremitus said:
i flashed it with straight up ATT, all files from here:
and wifi calling won't work. just gives me this message:
"Oops!
We can't turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us..."
After numerous calls to Samsung and AT&T you absolutely cannot enable wifi calling on the unlocked phone. Only phones purchased as AT&T branded are allowed the full feature set.
If in fact you DID buy an AT&T S8, you can unlock it and keep said features, but not in reverse of that. Which blows.
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Click to collapse
That really makes no sense.... (Not that you're lying) but there's specific firmwares for the unlocked S8's depending on carrier. the G950U1 has different CSC's depending on what carrier it's used for. Why do that if it doesn't enable that carriers features?!
joe3681 said:
That really makes no sense.... (Not that you're lying) but there's specific firmwares for the unlocked S8's depending on carrier. the G950U1 has different CSC's depending on what carrier it's used for. Why do that if it doesn't enable that carriers features?!
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Click to collapse
flashing other carriers might work (like Tmobile), but not with ATT as they are using based on the IMEI registered with ATT brand.. so flashing any CSC won't enable it as long as you spoke to their customer care and provide your No and other ATT phone to activate Wifi calling on your number.. this is not 100% working method.. search through teh CSC selection forum there people posted a workaround.
KeithDo said:
This may help others who are considering the Unlocked S8.
Note: As of today, no options available from either AT&T or Samsung to enable WiFi calling.
After multiple trips to AT&T, BestBuy Samsung, chat sessions with Samsung support and now calling Samsung Premium Care, I finally confirmed that the Unlocked S8 model does not have any possible software upgrade to enable WiFi calling. Why did so many not know?
Samsung:
Please revise your website to clearly state the limitation, (WiFi is not possible on AT&T network ), with the Unlocked version of your S8 phones.
What's Next?
I was told that there is nothing that Samsung can do for me but Return the phone for Refund.
Now returning this phone requires me to again pay additional cost for replacing/activating another SIM for my old phone to use during the time I process an order for my next phone. Samsung cost me hours of my time and wasted my money.
Click to expand...
Click to collapse
Time I understand. You will never get that back. The SIM card issue I don't understand. Didn't you keep the old sim card from your old phone. Yes, AT&T will have to reactivate it, but they should do that for free. The only time I've had to pay is when I needed to get a new physical SIM card because the size was wrong for the phone I wanted to use. If you kept the old SIM card, you can simply reactivate it and stick it in your old phone again.
joe3681 said:
That really makes no sense.... (Not that you're lying) but there's specific firmwares for the unlocked S8's depending on carrier. the G950U1 has different CSC's depending on what carrier it's used for. Why do that if it doesn't enable that carriers features?!
Click to expand...
Click to collapse
it's all tied to your IMEI, and that can't be changed. the VoLTE and Wifi Calling are non-existent unless you bought an ATT branded phone.
Guys ... I'm still looking for other options BUT this will work ....
If you have a business account you can just go in to the account and change your billing acct IMEI for your unlocked phone to an IMEI of an AT&T S8 (get one from a friend, go to the store and check out the displays, etc)
If you don't have a business acct call support , eventually you can get a person that knows what to do and they can plug in a working IMEI
This works ... works on my S7 Edge as well
Flashed unlocked phone with ATT FW. Then changed my account's imei with the imei from an ATT branded phone and that got me advanced calling options. Wifi calling will worked for about 10 seconds until ATT reads the phone's actual imei and then they turn off wifi calling. Volte will continue to work.
AT&T OTA Update Coming
All, I have just confirmed with AT&T they have made the request for an OTA update to enable WiFi Calling in the Settings Menu from Samsung. The time frame I was given as of yesterday 10/2/2017 was 14 days. So by 10/16/2017 S8 & S8+ phones should receive an OTA update that enables WiFi Calling feature.
vanornum said:
All, I have just confirmed with AT&T they have made the request for an OTA update to enable WiFi Calling in the Settings Menu from Samsung. The time frame I was given as of yesterday 10/2/2017 was 14 days. So by 10/16/2017 S8 & S8+ phones should receive an OTA update that enables WiFi Calling feature.
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Click to collapse
Very interesting! This would be a life saver. Do you trust their timeframe?
Sent from my Nexus 7 using Tapatalk
Hey. I finally found the Wifi calling settings.
Phone/ Dialer > Context Menu (the three dots on top right corner) > Settings > Wi-Fi calling > And I see my three options there.
I'm on Galaxy S8 G9500U1
Sent from my SM-G950U1 using Tapatalk
aravreddy2231 said:
Hey. I finally found the Wifi calling settings.
Phone/ Dialer > Context Menu (the three dots on top right corner) > Settings > Wi-Fi calling > And I see my three options there.
I'm on Galaxy S8 G9500U1
Sent from my SM-G950U1 using Tapatalk
Click to expand...
Click to collapse
Hmm, I don't see them (yet?)... SM-G955U1 with phone app version 2.3.00.20. What version of the app do you have?
Sent from my SM-G955U1 using Tapatalk
Same
Sent from my SM-G950U1 using Tapatalk
Just received my S10+ a few hours ago. Purchased online through Verizon with device payments. This is probably my 8th Smart Phone purchase with device payments and never had one carrier lock before. My last 3 phones (Pixel 2 XL, iPhone XR, Note 9) have not been carrier locked what so ever even if they are financed.
Today shortly after activating and setting up the device, I pulled my Verizon SIM out and inserted my T-Mobile SIM like I've done many times before. I instantly got a message that said "Sorry, your device cant be activated on another carriers network right now."
Could this be Verizon Carrier locking the phone or is there an issue server side at Samsung?
The phone activated with no issues on Verizon's end, calls, messages, data all working fine.
i bought Verizon s10+ on samsung.com, it works fine with Freedompop, using ATT network.
I called Verizon. They say there should be no carrier lock regardless of how it was purchased. Guess I'll have to chat with Samsung.
I'm having the same exact issue on my new Verizon S10. Wanted to finish off my month of Google Fi before switching back to Verizon, but I get the same pop-up "Sorry, your device cant be activated on another carriers network right now." I've been on the phone for hours with multiple Verizon, Samsung, and Google Fi reps about this issue and no one has an answer.
Verizon has triple checked and confirmed that there are no carrier locks on my phone. Google Fi just pretends like the issue is that their service isn't "officially compatible" with the new S10 yet. And Samsung keeps telling me that Verizon needs to unlock my phone (even though it's unlocked and paid off). Verizon suggested that maybe it was a Google Fi issue too, so I tried my wife's AT&T and I get the same pop-up restricting other carriers. I even tried activating the phone on Verizon first with a brand new line, and then switching SIMs, but still the same pop-up.
I'm onto my last resort right now, which is to exchange my Verizon S10 for a completely unlocked S10. That isn't ideal since my intentions were to switch back to Verizon eventually, and I would be losing Verizon-specific features. I've never had this issue before, and Verizon tech support has never seen this issue before either. I have no idea what Samsung is doing on their end with these carrier-specific S10s. I'm even currently using a Verizon Note 9 on Google Fi, with absolutely no issues. Not sure if there is new software with these new phones, but it is extremely frustrating.
Same. Nobody knows whats going on.
I will use my S10+ on Verizon for a few days and try to swap the sim again maybe next week. See if somehow it updates on its own.
S10 plus Verizon
Well I just purchased a Verizon branded s10 plus. Popped in my tmobile sim and LTE works.
I'm having the same issue, Verizon S10+ trying to move to T-Mobile
Those having issues, also financed?
Mine is fixed. Did it on its own.
jhous3s said:
Mine is fixed. Did it on its own.
Click to expand...
Click to collapse
I tried my Google Fi SIM card again, and it still has the same pop up. "Your device cannot be activated on another carrier's network right now." You said you activated the phone on Verizon first though right? How many days did you have a Verizon line active?
The very first power ON was on Thursday around Noon with a T Moible SIM. The phone quickly rejected it and I installed the sim it came with. I messed around with it for a few hours until I gave up and just left the Verizon sim in it.
Today (sunday) I decided to try the T Mobile SIM around 4PM and noticed it was working so I posted an update.
So you actually paid the activation fee and had an active Verizon line on the phone first?
Yes I financed through Verizon.
Wenbinbin2010 said:
I'm having the same exact issue on my new Verizon S10. Wanted to finish off my month of Google Fi before switching back to Verizon, but I get the same pop-up "Sorry, your device cant be activated on another carriers network right now." I've been on the phone for hours with multiple Verizon, Samsung, and Google Fi reps about this issue and no one has an answer.
Verizon has triple checked and confirmed that there are no carrier locks on my phone. Google Fi just pretends like the issue is that their service isn't "officially compatible" with the new S10 yet. And Samsung keeps telling me that Verizon needs to unlock my phone (even though it's unlocked and paid off). Verizon suggested that maybe it was a Google Fi issue too, so I tried my wife's AT&T and I get the same pop-up restricting other carriers. I even tried activating the phone on Verizon first with a brand new line, and then switching SIMs, but still the same pop-up.
I'm onto my last resort right now, which is to exchange my Verizon S10 for a completely unlocked S10. That isn't ideal since my intentions were to switch back to Verizon eventually, and I would be losing Verizon-specific features. I've never had this issue before, and Verizon tech support has never seen this issue before either. I have no idea what Samsung is doing on their end with these carrier-specific S10s. I'm even currently using a Verizon Note 9 on Google Fi, with absolutely no issues. Not sure if there is new software with these new phones, but it is extremely frustrating.
Click to expand...
Click to collapse
How is your Note 9 on Google Fi? Was considering switching from T-Mobile to Find. Do you still get WiFi calling? What kinda of data speeds so you get? Sorry, off topic, but don't know anyone personally on Google Fi that doesn't have a pixel.
As an FYI... I purchased an S10+ in full, no payments on Friday morning from the Verizon store. I put my tmobile sim in later that afternoon and got the same message. I talked to tech support and they said it takes 48 hours from activation. He mentioned that they are doing this to prevent theft from store and from people buying/stealing them with out activating them and trying to sell them.
He unlocked it immediately while I was on the phone and I got a text message saying "when I insert a non-verizon sim in the phone it will be unlocked". I put in my tmobile sim and worked fine.
Makes sense why my device started to work after two days.
S10Plus said:
As an FYI... I purchased an S10+ in full, no payments on Friday morning from the Verizon store. I put my tmobile sim in later that afternoon and got the same message. I talked to tech support and they said it takes 48 hours from activation. He mentioned that they are doing this to prevent theft from store and from people buying/stealing them with out activating them and trying to sell them.
He unlocked it immediately while I was on the phone and I got a text message saying "when I insert a non-verizon sim in the phone it will be unlocked". I put in my tmobile sim and worked fine.
Click to expand...
Click to collapse
I talked to 3 different tech supports and they repeated told me all of the possible locks on my phone were unlocked...did you activate the phone first in the Verizon store, or did you go straight to a T-Mobile SIM?
Wenbinbin2010 said:
I talked to 3 different tech supports and they repeated told me all of the possible locks on my phone were unlocked...did you activate the phone first in the Verizon store, or did you go straight to a T-Mobile SIM?
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Most of them don't know what they are talking about. I talked to many of them who said the phones were not locked, some said the phones are always locked which I clearly disputed as they don't know their own employers policies/information and read from scripts. The 333rd person I spoke with knew exactly what I was talking about lol.
I didn't activate it in the store, I did when I got home using the verizon sim. After, I put in my tmobile sim and got the message. I didn't want to wait 48 hours (what the first tech told me) so I kept calling until I finally got someone knowledgeable enough to know what I was talking about and he unlocked it while I was on the phone in 10 seconds.
S10Plus said:
Most of them don't know what they are talking about. I talked to many of them who said the phones were not locked, some said the phones are always locked which I clearly disputed as they don't know their own employers policies/information and read from scripts. The 333rd person I spoke with knew exactly what I was talking about lol.
I didn't activate it in the store, I did when I got home using the verizon sim. After, I put in my tmobile sim and got the message. I didn't want to wait 48 hours (what the first tech told me) so I kept calling until I finally got someone knowledgeable enough to know what I was talking about and he unlocked it while I was on the phone in 10 seconds.
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Hmm thanks for the info. Guess I'll keep trying different tech supports. I wonder if they'll be able to unlock without activation at all. Otherwise I'll be paying $50 for a pointless line.
Yes. Verizon now sim locks phones for 24 hours after initial activation. iPhones included. Sometimes the older stock androids or iPhones will immediately accept another sim, but most times now, you have to wait a day. This has been going on since January as far as I've seen.
I do have full data = text, downloads, etc but no calls. All incoming are direct to VM. Any outgoing attempts fail immediately.
It's rooted and I have full ADB access. I replaced the ROM yesterday with 11 google pixle (something like that - I'm not at home where the files are). It worked for a while then stopped again. Dead as far as calls go. The original ROM is voLTE enabled without an option to toggle that. The newer ROM has voLTE and is toggled on. Of course I tried toggling voLTE, airplane mode, toggled cell-data, power cycle on off etc. Nothing gets it going. I'm on ATT. They recently did a G5 update on 2/22/22 and calls worked until yesterday (3/8) . ATT tried sending signals and a few times i was able to make (1).. yes - ONE call - then it fails afterwords - weird isn't it?
I'm hoping you guys might know a pretty solid ROM i can install (old or new - whatever works best with this phone) nothing fancy - just operational is fine. Or if you think I have a hardware issue and should add a hook to the phone for a lure I'd rather not if I can get it going again - I believe it should work but maybe something with the ATT G5 is adding to my troubles - any suggestions please - I'm at a loss
Thanks in advance - Jim
Hi Jim, I just joined xda in hopes of finding out if a new rom will solve this G5plus moto problem. From what I gather, the standard installed rom does not support Volte and when the wireless services dropped 3g, it somehow dinked with volte/lte (that level no longer supported). I am in the same situation with my g5+ - text but no voice. I use H2o wireless service. From my upfront investigation, volte is a software solution, and no extra chips are required, but I may be wrong, I am just getting started with this. It seems odd to me that I can take out my sim and put it in an older J3 Samsung, and calls go through fine and I can see Volte settings listed. What was moto thinking on the G5+, makes no sense. Sooooo, if anyone has any input to this problem or know if a rom might solve it, chime in please, the phone is still okay for low level use.
Thank you,
Barry
When I re-flash the ROM I can make one call again then nothing. This tells me it's not hardware but software. So I decided to visit T-Mobile to see how it works on their G5 voLTE network and it does quite perfectly. It's not the phone, never was!
So here's what I'm finding out so far. ATT has created a 'white list' of phones they are allowing on their new roll out of the 5G voLTE system. The Moto G5 Plus is not on that list. According to an ATT blog site they are blocking IMEI's that aren't on that list from making calls. The arguments on that site include comments that regardless of your phones proven and manufactured ability to process voLTE calls they aren't going to allow them. It's BS. According to this site it was up to the manufactures to submit phones for approval. Obviously they aren't going to submit discontinued phones, so...
I'm with ConsumerCellular which is ATT essentially. Finally after 4 days CC says they have a new SIM that has been fixing this issue and shipped one out for me today. I'll get it next week. I'll update here accordingly. They call it a "3-In-1 Smart Sim - A" I'll find out just how smart it is ;-)
Yea, I found the att whitelist and all the controversy. Let us know what happens when you get it, maybe H2o can send me one also. Possibly too much programming to allow the G5+ in the mix, could get interesting as time passes.
https://www.att.com/es-us/idpassets/images/support/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
I'm leaving ATT. Consumer Cellular sent me the newer SIM. They couldn't get it to work either. The T-Mobile sim worked perfectly in my existing phone - voLTE, 4G (not a 5G phone) and wifi calling. In the mean time to make matters worse, I received a Moto One 5G Ace (brand new phone) direct from Motorola claiming to have whatever upgrade was necessary. Doesn't work either on ATT. I called Moto to question why menu options are missing. Without hesitation she said it's not a 5g phone for ATT and offered a refund. Really.. ok, who am I to argue - I'm taking the refund. I'm moving my existing phone to T-Mobile and not fighting with the big bad ATT bully for doing this.
IMHO ATT doesn't deserve to keep any customer they've done this too. Laziest roll-out in history
So don't fight it, just leave. Any company that blocks IMEI's and dumps customers who own known good 4G voLTE phones is saying loud and clear - LEAVE US.
so that's how I'm fixing the ATT issue. Just the way they way want it.
Yeah, I'll echo this. My G5Plus is on StraightTalk (AT&T MVNO), and voice just stopped working days ago. The SIM works for voice in my Pixel 3a though so getting a new SIM would do nothing. Pretty bogus that VoLTE works with some carriers and/or variants of this phone, just not AT&T apparently.
According to the ATT blog they're blocking the IMEI's of any phone not on their white list. I'm confident it would work they just don't want to be bothered with testing it since the manufacture didn't send them a phone. It's a discontinued phone so why would Motorola do that. However being discontinued only means they made a production run of so many phones and have sold out. On to better iterations .. I get that. They still work and will for years to come on 4G and voLTE. It's an ATT thing. They work great on T-Mobile (not a fan but..)
jgdorado said:
I'm leaving ATT. Consumer Cellular sent me the newer SIM. They couldn't get it to work either. The T-Mobile sim worked perfectly in my existing phone - voLTE, 4G (not a 5G phone) and wifi calling. In the mean time to make matters worse, I received a Moto One 5G Ace (brand new phone) direct from Motorola claiming to have whatever upgrade was necessary. Doesn't work either on ATT. I called Moto to question why menu options are missing. Without hesitation she said it's not a 5g phone for ATT and offered a refund. Really.. ok, who am I to argue - I'm taking the refund. I'm moving my existing phone to T-Mobile and not fighting with the big bad ATT bully for doing this.
IMHO ATT doesn't deserve to keep any customer they've done this too. Laziest roll-out in history
So don't fight it, just leave. Any company that blocks IMEI's and dumps customers who own known good 4G voLTE phones is saying loud and clear - LEAVE US.
so that's how I'm fixing the ATT issue. Just the way they way want it.
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I left, the ole Moto G5+ up and running with voice on T-Mobile, the 15 buck plan unlimited talk/text 3GB data. Cut my bill in half, will see how it goes and for how long.
Thanks for all of your replies. My wife's Moto 5 Plus suddenly stopped making or receiving calls last week and I was pulling my hair out trying to figure out why. She has a pay-by-the-minute plan through TracFone, which uses AT&T's network (among others). Guess she'll have to look for a different carrier now. Judging from others' replies here, T-Mobile seems to be the way to go.
Just got a notice from StraightTalk that my iPhone 5s will no longer work soon, for similar reasons. I probably should upgrade, as half of my apps no longer work on its old iOS... but I really don't want to give up my headphone jack.
jgdorado said:
According to the ATT blog they're blocking the IMEI's of any phone not on their white list. I'm confident it would work they just don't want to be bothered with testing it since the manufacture didn't send them a phone. It's a discontinued phone so why would Motorola do that. However being discontinued only means they made a production run of so many phones and have sold out. On to better iterations .. I get that. They still work and will for years to come on 4G and voLTE. It's an ATT thing. They work great on T-Mobile (not a fan but..)
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jgdorado,
Thank You So Much! We went from Verizon, to AT&T to Pure Talk -only to find out what you just told us about being black listed by AT&T. We just switched today to T-Mobile and ey wallah -both Moto G5 Plus, XT1687 work on Android 8.1 perfectly now. WFI Calling, & voLTE working. You ROCK! God Bless y'all, especially XDA Dev's!