Small chips on G6 metal frame - LG G6 Questions and Answers

Hi all.
I recently bought the LG G6, just yesterday.
Today I have found that the metal frame already developed small chips off the metal frame.
They are very tiny, but can be seen when the light at the right angle hits it.
The phone has been at home since unboxing, never dropped, or hit against anything.
I'm thinking that maybe the phone came with this dings and I just failed to notice them upon unboxing the phone yesterday.
I bought the phone parallel imported sourced from Singapore (or Hong Kong).
Model: LG G6 H870DS Black
I have attached a photo of the chipping located at one of the bevel corners of the metal frame. They look silver/white and stands out from the black metal colour.
What I want to ask is, what are your experience with the durability of the G6's metal frame? Is it supposed to be this susceptible to damage? Or should I be returning it as metal shouldn't easily get these blemishes after just having it for over a day?
Thanks.

That's not normal behaviour, i have mine since launch and use it naked (no case), not seen anything like this.
I have 1 little scratch on the back because of a colleague

mine also has no defects on frame but am sure they will come, that band is aluminium which is quite soft and because of the sharp edge I think it will mark (dent) quite easily, best bet is a case like the ultra slim hybrid from Spigen which doesn't cover the whole phone so it looks like any other phone but protects the important bits while one can still see the funky design etc of the G6

Mjuksel said:
That's not normal behaviour, i have mine since launch and use it naked (no case), not seen anything like this.
I have 1 little scratch on the back because of a colleague
Click to expand...
Click to collapse
Oh wow. Would you say that the frame on yours doesn't have any scratches/dings at all? I was planning on using it naked but doubting because of my frame's state.
Sorry to hear about your scratch

Yep, my frame is as it came out of the box.

I've been using my silver/platinum G6 naked for about 3 weeks now, still looks like it did when I unboxed it.
Sent from my LG-H870 using Tapatalk

Dude... If I were you I would return it ASAP... I have found on my Platinum G6 a small tiny defect on the display, and the LG has decided to give me a brand new unit, getting the astro black next week...

nathdogg said:
I've been using my silver/platinum G6 naked for about 3 weeks now, still looks like it did when I unboxed it.
Sent from my LG-H870 using Tapatalk
Click to expand...
Click to collapse
Man I must just be very unlucky.

Rick_Deckard said:
Dude... If I were you I would return it ASAP... I have found on my Platinum G6 a small tiny defect on the display, and the LG has decided to give me a brand new unit, getting the astro black next week...
Click to expand...
Click to collapse
Where did you get your G6 from?
My case is different as the defect is external rather than internal like the display.
I went to the store I got it from as soon as I could but they denied it is a manufacturing defect, saying I could've caused the dents within the one day's use I had and that they can't do much about it.

wovenlancer said:
Where did you get your G6 from?
My case is different as the defect is external rather than internal like the display.
I went to the store I got it from as soon as I could but they denied it is a manufacturing defect, saying I could've caused the dents within the one day's use I had and that they can't do much about it.
Click to expand...
Click to collapse
I got it at TIM Brazilian Carrier... Once, I realized that my G6 wasn't perfect, I took it to the authorized technical support right away... LG is going to ship my new astro black G6 unit on Monday.... I guess I was lucky, because I was afraid tha LG would fix my G6, by replacing the entire display, and my G6 wouldn't be the same anymore...
Oh man, that's sad.. Put a case on it....

Related

We mixed it up a little! Black phone/white battery cover and vice versa!

My fiance and I originally tried to order the black Note 4s, but we could only order white at the time.
My white one was available last Thursday and all went smoothly but Best Buy made a mess of her
order so we ended up with a black N4 from Verizon for her. We then came up with the idea to swap
covers and we like the results. Now we're looking for clear cases that will accommodate the mic
holes on the Verizon N4 while still allowing us to appreciate our simple, yet beautiful & most likely not original
(though original to us) works of art.
PS I've never had a female share my taste in phones so this is the first time I've actually able to do
this. It's been a very bonding experience. LOLS! And she did not make me type this part.
I like it!
I'm doing the same but with a white spigen case on Black GN4.
I'm personally considering buying a gold frame to replace the black one once they are available on eBay.
Would be black with gold trim, very nice in my opinion.
Thanks! And you have good taste!
Poloasis said:
I like it!
I'm doing the same but with a white spigen case on Black GN4.
Click to expand...
Click to collapse
We may end up going your route after all as I hate not having a case on it (at least at first). Still uncertain which cases work for the Verizon model though.
Someone else has your taste in style!
holycow1 said:
I'm personally considering buying a gold frame to replace the black one once they are available on eBay.
Would be black with gold trim, very nice in my opinion.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=Ui6UfjOJ-IE
Exactly. Except this would cost ~$10 (we'll know once frames start getting sold on eBay).
yeah, I like white phone with black back!
holycow1 said:
I'm personally considering buying a gold frame to replace the black one once they are available on eBay.
Would be black with gold trim, very nice in my opinion.
Click to expand...
Click to collapse
The frame is replaceable? Seems like it would be a risky undergoing
Sent from my SM-N910V using Xparent Blue Tapatalk 2
vdub2pt0 said:
The frame is replaceable? Seems like it would be a risky undergoing
Sent from my SM-N910V using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
It's actually super easy to replace! If you watch a Note 4 disassembly video, you'll see that the aluminum frame can be replaced simply by unscrewing the back and undoing the clips. If you'd like to do the same, all you have to do is get a small screw driver and a guitar pick (or plastic knife, or whatever will undo the side plastic clip).
Here's the video: https://www.youtube.com/watch?v=OReK7M_6zg0
This guy takes the whole thing apart, but you'll just need to watch up to 4:30 to see what I'm talking about.
This is also useful information for anyone who scratches their camera lens or dings up the frame and wants to replace it for resale or something.
holycow1 said:
It's actually super easy to replace! If you watch a Note 4 disassembly video, you'll see that the aluminum frame can be replaced simply by unscrewing the back and undoing the clips. If you'd like to do the same, all you have to do is get a small screw driver and a guitar pick (or plastic knife, or whatever will undo the side plastic clip).
Here's the video: https://www.youtube.com/watch?v=OReK7M_6zg0
This guy takes the whole thing apart, but you'll just need to watch up to 4:30 to see what I'm talking about.
This is also useful information for anyone who scratches their camera lens or dings up the frame and wants to replace it for resale or something.
Click to expand...
Click to collapse
Sweet
Sent from my SM-N910V using Xparent Blue Tapatalk 2
Very cool. When I get my black one, I think that I'll buy a white cover!
holycow1 , did you ever do this?
holycow1 said:
It's actually super easy to replace! If you watch a Note 4 disassembly video, you'll see that the aluminum frame can be replaced simply by unscrewing the back and undoing the clips. If you'd like to do the same, all you have to do is get a small screw driver and a guitar pick (or plastic knife, or whatever will undo the side plastic clip).
Here's the video: https://www.youtube.com/watch?v=OReK7M_6zg0
This guy takes the whole thing apart, but you'll just need to watch up to 4:30 to see what I'm talking about.
This is also useful information for anyone who scratches their camera lens or dings up the frame and wants to replace it for resale or something.
Click to expand...
Click to collapse
If so, how did it turn out?
Haven't done it yet- I can only find the part through authorized samsung part resellers at the moment and they are trying to charge $100 for it. I am waiting for the chinese manufacturers to sell straight from the factory ($10-15) on eBay. But it will be a direct replacement, super easy to do.
OIC
Good luck. Post pics after you do it please!
I think it's a nice couple idea, but the ocd side of me hates mismatched things
Yes, you"re absolutely right (about the couple idea for me) until....
kimdoocheol said:
I think it's a nice couple idea, but the ocd side of me hates mismatched things
Click to expand...
Click to collapse
.... it's time for me to sell mine on craigslist and get something else.
I've already told her I may be trying out the edge and we'll have to switch covers if and when I do so.
She's not very happy about it either, but she'll get over it.
Guys just a quick update for anyone interested in a gold frame. It looks like this one is compatible with the Verizon Note 4...
http://www.ebay.com/itm/261701823333
I determined this by downloading the image with entire inside of the frame visible (flat, not the side angle view), and scaling it on screen to the size of my note 4. I then lined it up and it looks like it fits the Verizon mic holes. I believe its because they are the same as the international [N910F] holes. For $60, it's still a bit too much for me, but for some people that really want a black/gold or white/gold look and are willing to pay a little bit for it, it's definitely a great option! Also, it will keep you from scratching the frame that came with the phone for better resale value later.
I haven't seen one that's compatible with the T-Mobile/AT&T version's holes yet. Will keep you all updated.
I did the exact same thing today. I don't use cases and wanted a different look on my Note. Actually wanted just the black back with "Samsung" on it but I found none on Amazon that would let me use my Prime and I have need for instant gratification. So, I went with the black Verizon back on my Frost White Verizon Note. LOVE IT!
Thanks for posting this! I was really curious to see how it would like and it turns out it actually looks quite nice!

Do you have any scratches on your moto g4 plus?

I have one crack on the flash and two small scratches on the camera(not affecting quality as far as I can tell). I just bought this phone 3 days ago I don't know when or how these cracks/scratches appeared. The front screen and fingerprint button are in mint condition.
I wanna know if you guys have noticed similar or the same issues.
Yep u r right, camera and the surrounding area is prone to get scratches even if you take a lot of care, probably due to cheap quality plastic used. Mine is full of scratches too
ya sme
j0nas_ said:
I have one crack on the flash and two small scratches on the camera(not affecting quality as far as I can tell). I just bought this phone 3 days ago I don't know when or how these cracks/scratches appeared. The front screen and fingerprint button are in mint condition.
I wanna know if you guys have noticed similar or the same issues.
Click to expand...
Click to collapse
I also got sme scratch on camera module dont know how.....till now its nt affecting the camera quality bt still worried for future
I got couple of scratches on rear camera... they should have used Corning Gorilla Glass
Same here the cover of the cam module is of low quality I guess.
I guess using camera skin will help......to some extent
Don't knowwhy this happened. But I want to ask that when did you order?
Am suspecting that there are some difference in quality in different batches. Mine doesn't have a single scratch, but my brothers have lots of scratches.
Sent from my Moto G (4) using XDA-Developers mobile app
j0nas_ said:
I have one crack on the flash and two small scratches on the camera(not affecting quality as far as I can tell). I just bought this phone 3 days ago I don't know when or how these cracks/scratches appeared. The front screen and fingerprint button are in mint condition.
I wanna know if you guys have noticed similar or the same issues.
Click to expand...
Click to collapse
can unit is little protruded so it is prone to scratches, i would recommend using a thick back cover
iloveindia said:
can unit is little protruded so it is prone to scratches, i would recommend using a thick back cover
Click to expand...
Click to collapse
No matter how much care you take it'll still get scratches, God knows what kind of material they've used, it'll get scratches even if its fully covered
thejoemaya said:
Don't knowwhy this happened. But I want to ask that when did you order?
Am suspecting that there are some difference in quality in different batches. Mine doesn't have a single scratch, but my brothers have lots of scratches.
Click to expand...
Click to collapse
I got it a week ago, the scratches came with it. It was the last one in the store.
Yes, the Camera protector glass is much prone to scratches as it's the first thing to touch the surface when you land the phone. I observed these scratches on my colleague's phone. When I ordered one, I quickly got it protected by an Armor back case. Now I am not worried of fall or scratches besides it gives good grip
Anyone in the forum, who ordered on day 1?
Also, i want to ask that if anyone compared the brightness values between the 1st day order and those ordered afterwards? I observed great difference in the colour. Mine produced white but my brother's was having a little yellowish tint.
Sent from my Moto G (4) using XDA-Developers mobile app
==vj== said:
Yes, the Camera protector glass is much prone to scratches as it's the first thing to touch the surface when you land the phone. I observed these scratches on my colleague's phone. When I ordered one, I quickly got it protected by an Armor back case. Now I am not worried of fall or scratches besides it gives good grip
Click to expand...
Click to collapse
Where do you get a case like that? I don't think there are any cases in any store my country yet if ever.
No matter from which lot you got the mobile, it'll get scratches. I observed it on my first week use then I quickly ordered Camera skin from here
and now it's looking fu*ng cool and no more scratches
no problem
thejoemaya said:
Anyone in the forum, who ordered on day 1?
Also, i want to ask that if anyone compared the brightness values between the 1st day order and those ordered afterwards? I observed great difference in the colour. Mine produced white but my brother's was having a little yellowish tint.
Sent from my Moto G (4) using XDA-Developers mobile app
Click to expand...
Click to collapse
yeah i got it day 1, no problem on my end, produced colors are same as always
I think the Crack you mentioned on flash is a separator for two led flash being of different colors. Also it's a fine thin line which is quite straight. Cracks generally are not so straight. But yes I also have few scratches on the camera protector
No scratches at all on my Moto g4+ ordered from Amazon.
ashwin_tembhekar said:
I think the Crack you mentioned on flash is a separator for two led flash being of different colors. Also it's a fine thin line which is quite straight. Cracks generally are not so straight. But yes I also have few scratches on the camera protector
Click to expand...
Click to collapse
It is NOT the seperator line, I know there is one that goes like a -. The crack is more like a / that ain't straight.

Material covering flash plastic?

Hi y'all.. Bought the lg g6 recently. So far loving it. I like how the phone is entirely scratch resistant however I just noticed that the material covering the flash is plastic. I saw a deep scratch and had no idea how it got there given that I've had the phone in a mil grade case ever since opening he package. I put my finger on the flash and the scratches got even worse. I'm considering returning the phone because of this, has anyone run into this??
Watch the video in youtube from jerryrigeverything to see from wich material is the flash supposed to be.
iori_cl said:
Watch the video in youtube from jerryrigeverything to see from wich material is the flash supposed to be.
Click to expand...
Click to collapse
I watched both of his G6 videos - unfortunately he never did a scratch test of the material covering the flash
Really??
Snowleopard86 said:
... I'm considering returning the phone because of this, has anyone run into this??
Click to expand...
Click to collapse
Really?? You're going to return a phone because of the material that was used to cover the LED camera flash?? What impact is a scratch on the plastic of your LED flash going to have on your photos?
I'm pretty sure the majority of phones out now use plastic for the flash. If you're considering returning it because of that then you should just get an iPhone. The plastic will refract the light regardless of whether there's scratches or not.
Saythis said:
I'm pretty sure the majority of phones out now use plastic for the flash. If you're considering returning it because of that then you should just get an iPhone. The plastic will refract the light regardless of whether there's scratches or not.
Click to expand...
Click to collapse
I have a Nexus 5X which is manufactured by LG - it seems to use a harder plastic because I don't see any scratches on the material covering the flash. I noticed the iPhone uses glass? for the flash? I might look into this
Confirmed. All phones use plastic on flash except for one, S8
iori_cl said:
Confirmed. All phones use plastic on flash except for one, S8
Click to expand...
Click to collapse
where did you get this data?
Google mainly and the channel i told you, in the test video for the s8 he says: " first time i ever see a glass on a flashlight", so i went straight to google and in fact its true.
iori_cl said:
Google mainly and the channel i told you, in the test video for the s8 he says: " first time i ever see a glass on a flashlight", so i went straight to google and in fact its true.
Click to expand...
Click to collapse
ok this might be a game changer for me then lol - I chose LG G6 over the S8 because the G6 has a flat screen (I hate the curved screens because of the lack of screen protectors) - however I can't stand that a premium phone like the G6 opted for plastic to cover the flash, unacceptable.
Is not only LG, every other brand is exactly the same. Mi wife has a HTC 10, and that part is indeed plastic.
If a I were you, I wouldn't worry and enjoy the phone, its amazing
iori_cl said:
Is not only LG, every other brand is exactly the same. Mi wife has a HTC 10, and that part is indeed plastic.
If a I were you, I wouldn't worry and enjoy the phone, its amazing
Click to expand...
Click to collapse
I already returned my G6 because of the plastic flash issue - I think it's a really cheap plastic because everytime I lightly brushed the flash with my finger there was a new scratch... pretty crazy
Snowleopard86 said:
I already returned my G6 because of the plastic flash issue - I think it's a really cheap plastic because everytime I lightly brushed the flash with my finger there was a new scratch... pretty crazy
Click to expand...
Click to collapse
Did you check your new phone to make sure the mic and earpiece holes aren't gonna collect any dust? That right there is gonna KILL your smartphone experience. Also, don't forget to check the pressure sensitivity of the volume buttons.... can't have those taking too much or too little pressure to activate, right? And you're not thinking about getting the S8, are you?? My God, man, you DO know the volume control is just a single bar instead of two distinct buttons, right?? WHAT IF YOU ACCIDENTALLY PRESS UP WHEN YOU MEAN TO PRESS DOWN?!? THE HORROR!!!
Hahahaha funny!
a Mr. Smith said:
Did you check your new phone to make sure the mic and earpiece holes aren't gonna collect any dust? That right there is gonna KILL your smartphone experience. Also, don't forget to check the pressure sensitivity of the volume buttons.... can't have those taking too much or too little pressure to activate, right? And you're not thinking about getting the S8, are you?? My God, man, you DO know the volume control is just a single bar instead of two distinct buttons, right?? WHAT IF YOU ACCIDENTALLY PRESS UP WHEN YOU MEAN TO PRESS DOWN?!? THE HORROR!!!
Click to expand...
Click to collapse
on a more serious note - A cnet review noted that the G6 got a "hairline fracture" on the front despite normal use... not sure why there are physical defects like this
Fair enough
Snowleopard86 said:
on a more serious note - A cnet review noted that the G6 got a "hairline fracture" on the front despite normal use... not sure why there are physical defects like this
Click to expand...
Click to collapse
I will grant you that the phone probably picks up scratches easier than it should. I imagine LG was trying to save money by not going with Gorilla Glass 5 all the way around and sapphire crystal for the camera cover. But all these hardness ratings and scratch tests exist because ALL phones scratch and chip... some more than others. You're gonna have to pay however many thousands of dollars Apple was going to charge people for a sapphire crystal-encased phone before they scrapped that idea to get something that will really stand up to scratches and "hairline fractures."
a Mr. Smith said:
I will grant you that the phone probably picks up scratches easier than it should. I imagine LG was trying to save money by not going with Gorilla Glass 5 all the way around and sapphire crystal for the camera cover. But all these hardness ratings and scratch tests exist because ALL phones scratch and chip... some more than others. You're gonna have to pay however many thousands of dollars Apple was going to charge people for a sapphire crystal-encased phone before they scrapped that idea to get something that will really stand up to scratches and "hairline fractures."
Click to expand...
Click to collapse
right, but a hairline fracture on the screen is absurd.. that will actually affect the viewing. My Nexus 5X is mostly plastic aside from the screen and for now I'm sticking with this phone..
What if the plastic breaks, does this affect water resistance? should I even worry about it?

Back glass of the S8 feels like plastic?

Just like the title says. If I tap the back of my S8+ with my fingernail, it sure as hell doesn't feel like glass.
Anyone else agree?
Noup it's glass, your tap test is useless, since it has more to do with what's behind the glass and how it is placed in the case.
Here's a scratch test, that will tell you what it is actually made of (different materials scratch at different pick hardness. In simple words. You can't scratch glass with paper):
https://youtu.be/w_dTXKhFWtE
When I tap near the top or bottom edge, the sound is somehow firmer, than when I tap in the middle? There it's just plasticky, or hollow inside. Is it normal, or is it just mine? It's making me crazy, and for the life of me I can't find a video or anyone talking about it.
Thanks in advance,
Predrag
djubre7 said:
When I tap near the top or bottom edge, the sound is somehow firmer, than when I tap in the middle? There it's just plasticky, or hollow inside. Is it normal, or is it just mine? It's making me crazy, and for the life of me I can't find a video or anyone talking about it.
Thanks in advance,
Predrag
Click to expand...
Click to collapse
mine is the same.. forget about it and enjoy your phone it means nothing lol
djisgod said:
mine is the same.. forget about it and enjoy your phone it means nothing lol
Click to expand...
Click to collapse
Thanks for that. I bought it five days ago, and never paid much attention, until I heard that my broken Xiaomi Mi5 sounds firmer on the back glass than a 700€ Samsung. I'm taking it tomorrow back, and asking to show me another example of it. If it's the same, I'll be really disappointed at Samsung. Not because it really matters, but because at that price point things like that just shouldn't exist. Man I am annoyed....
djubre7 said:
Thanks for that. I bought it five days ago, and never paid much attention, until I heard that my broken Xiaomi Mi5 sounds firmer on the back glass than a 700€ Samsung. I'm taking it tomorrow back, and asking to show me another example of it. If it's the same, I'll be really disappointed at Samsung. Not because it really matters, but because at that price point things like that just shouldn't exist. Man I am annoyed....
Click to expand...
Click to collapse
It's a floating piece of glass attached only at the edges. What did you expect?
Is this honestly an issue? Really?
We really must be living in an utopia if this is the kind of thing that keeps people awake at night nowadays. [emoji1] (I'm am asshole, I know)
Sent from my SM-G950F using Tapatalk
AdrianE46 said:
It's a floating piece of glass attached only at the edges. What did you expect?
Is this honestly an issue? Really?
We really must be living in an utopia if this is the kind of thing that keeps people awake at night nowadays. [emoji1] (I'm am asshole, I know)
Click to expand...
Click to collapse
I get your meaning and I appreciate it. And I would wholeheartedly agree with you, if not for the fact that a plastic J5 that I use for work sounds firmer and better/fuller than S8 on the back, and it's a floating piece of real plastic attached only at the edges as well. In fact, I'd rather expect J5 to survive submerging than this one. The screen feels like glass, the back does not. The problem is that I think it wasn't that pronounced when I first unboxed it. I can't be sure however.
On the other hand, I definitely want a 700€ feel on a 700€ phone. This is not being spoiled, it's that If I'm paying for the S8 for the next 6 months, i want an S8 and not Xiaomi. In other words, i want to feel happy that I spent 700€, I don't want to feel tricked.
So, here it is what i mean. The sound can't be heard very well because of the lousy J5 camera, but the wobbling is clearly seen.
Is it everyone's that wobbles this much in the middle or just mine?
djubre7 said:
So, here it is what i mean. The sound can't be heard very well because of the lousy J5 camera, but the wobbling is clearly seen.
Is it everyone's that wobbles this much in the middle or just mine?
Click to expand...
Click to collapse
I have the s8+ and i do not have this wobble you mention. tapping shows it seems hollow around the centre but i expect this as the back glass is secured around the edges where it is solid. It's the same with my s6.
djubre7 said:
So, here it is what i mean. The sound can't be heard very well because of the lousy J5 camera, but the wobbling is clearly seen.
Is it everyone's that wobbles this much in the middle or just mine?
Click to expand...
Click to collapse
Oh wow. I retract what I said. Mine is very sturdy compared to that. No wobble at all. Just seems "less solid than a solid ingot of glass". I can kinda hear a bit of hollow space behind the glass, but that's stretching it.
Yours seems defective. Very much so.
Sent from my SM-G950F using Tapatalk
yeah yours is definitely not right. there is no give in mine at all. it sounds hollow in the middle but that is all. return yours
Yeah, today's exactly 7th day since I got it. I'll have to do it tomorrow because of work, and it's gonna be a darn ordeal convincing Telenor that it's a defect.
The procedure is they'll send it to a certified repair service, I'll get some junk replacement and probably gonna get it back 2 weeks from now at best. I'll have to see if I'm able to pull some strings so that I at least get a new device afterwards and not the "here we repaired it" same one, as my company is one of their important (lol) clients.
"Certified service partners" are very protected here, as opposed to consumers.
I'd like to have with me an example of a proper one, though. Or a video...
A question. Our company's technician says that he saw all the tests about s8 as he wants to buy it, and that the back glass has to be bendable, so that in case of breaking it doesn't shatter to pieces, but remains composite. It sounds plausible enough, but why the screen is not as bendable as the back, it's the same G5 glass?
Could it be that you guys check on different lighting conditions if it bends a bit? In the video I made I barely pressed the back at all.
I don't want to go through the whole return procedure just to get it back with the same explanation. It would mean a lot to me.
Thanks in advance
I had the silver one and it was for sure glass but now I have the all black and im pretty sure it's plastic
Back cover is plastic
I bought a brand new Galaxy S8 plus from Sprint. Just opened it to replace charging port. The back cover on mine is plastic
Wooley59 said:
I bought a brand new Galaxy S8 plus from Sprint. Just opened it to replace charging port. The back cover on mine is plastic
Click to expand...
Click to collapse
Why would you open it to replace the charging port if you bought it brand new you just voided the warranty Doesnt make much sense As all the S8s brand new are most def glass
Back glass is plastic
TheMadScientist said:
Why would you open it to replace the charging port if you bought it brand new you just voided the warranty Doesnt make much sense As all the S8s brand new are most def glass
Click to expand...
Click to collapse
I bought the phone new from Sprint more than a year ago when it first came out. Recently I had to open it to replace the charging port. When I removed the back cover it was plastic.
Wooley59 said:
I bought the phone new from Sprint more than a year ago when it first came out. Recently I had to open it to replace the charging port. When I removed the back cover it was plastic.
Click to expand...
Click to collapse
There is no way I assure you if its a legit device it was glass That is part of the advertisement specs and all.Only option was sprint was selling clones or it was a refurb with a aftermarket back witch is highly unlikely as even Company's like Assurion use glass backs
Now the glass will have some flex to it not much I wouldn't suggest bending or such.
If its not real glass its either been replaced or said above

$199 replacement- should I do it?

So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
Click to expand...
Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
Click to expand...
Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
Click to expand...
Click to collapse
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
Click to expand...
Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
Click to expand...
Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
Click to expand...
Click to collapse
You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
Click to expand...
Click to collapse
Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
Click to expand...
Click to collapse
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
Click to expand...
Click to collapse
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
Click to expand...
Click to collapse
Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar

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