Swappa pixel phones getting blacklisted - Google Pixel XL Guides, News, & Discussion

Swappa pixel phones getting blacklisted - Google Pixel XL Guides, News, & Discussion

https://www.hardocp.com/news/2017/05/25/pixel_blacklist_phones_stolen63_project_fi_goof_up63
http://www.techspot.com/news/69452-pixel-phones-project-fi-showing-up-blacklisted.html
A warning to people buying used Pixel phones. Developing story, at this point it looks like Project Fi phones getting resold violated TOS and get blacklisted and deactivated. Swappa buyers (or any buyer of used devices) end up paying the price.

It seems more like an error on Project Fi's end than an actual TOS violation where Pixel owners who got their phones from Project Fi are barred from being able to sell them. I had the exact same problem with a Virgin Mobile phone that I sold on Ebay--the buyer wasn't able to activate the phone because VM didn't disassociate my account from the ESN. It was easily resolvable--but it's probably more difficult with Project Fi since nothing seems to be easy to resolve with them.

From this article, it sounds like it's intentional by Fi > http://www.androidpolice.com/2017/0...nally-purchased-project-fi-imeis-blacklisted/

Related

T-Mobile - Nexus One - Family plan customers petition

Well I'm one of those people, id personally like this to change because its like slap in face to people with families and hell ive been customer for 4 years.
Check it out and sign it if you agree.
petition
http://www.petitiononline.com/nexusone/
Engadet
http://www.engadget.com/2010/01/06/subsidized-nexus-one-pricing-not-available-to-existing-t-mobile/
Google Forum complaints
http://www.google.ru/support/forum/...a8&hl=en&fid=3c0fd3870ec370a800047c7f82ebdf02
Google's Stock droped 2.5% at release
http://www.google.com/finance?client=ob&q=NASDAQ:GOOG

Have you, by chance, checked out the new plans yet? They're pretty good, and I moved away from our MyFaves plan to an unlimited everything plan for two lines.
As for the upgrade pricing, I think the problem lies in the complexities of the family plans themselves and Google being able to interact with them. This is more like getting a phone online from Amazon than anything else, where it becomes quite difficult specifying all the options that you want. I'm getting the impression that with the simplified plans from T-Mobile, you'll see more "deals" like this in the future, and hopefully the multi-line/family plans won't be so complicated for a 3rd party like Google to pick up and interact with using a short lead time.

I am thinking I will use my upgrade for something like the BB9700 and sell it on ebay to subsidize this phone. I know it's not the preferred option, but I'm not leaving my family plan anytime soon. I might as well use the subsidy.

To complicated? Comon now you cant tell me a company with xxx$ stock price per share cant make a site capable of efficiently checking plans that are more complex then 500min plans for t mobile.

all i can say is wow
i mean ive been a T-Mobile customer for 8 or 9 years and I have a family plan. What up tmo? this is Bull**** for you most loyal customers, if it wasnt for us you wouldnt even be 3rd or 4th in the US. Wouldnt you beyond everyone else think of us first? I dont know if its just me but that just makes sence

shata said:
To complicated? Comon now you cant tell me a company with xxx$ stock price per share cant make a site capable of efficiently checking plans that are more complex then 500min plans for t mobile.
Click to expand...
Click to collapse
Add my name to this petition. Also, I'm not buying the argument that it's too "complicated" to offer more than one plan and family plans. If I go to Wirefly or Amazon, or any in store 3rd party retailers, I can sign up for family plans, or upgrade existing eligible contract lines that are already on family plans. Every other example of a subsidized phone sold in the US works on a family plan. Why is it too complicated for Google?

what gets to me is im loyal tmobile customer, i tell people to get them even if sometimes there not most reliable network. Also ive owned first android phone g1, now how have mytouch both at release and now i wanted to get nexus one and i cant because i have corporate discount (military) and family plan its just unbelievable to me u know.
I just talked to tmobile again and told them i may cancel my lines with them because really what do i need tmobile now for? honestly... I was told by representative that There is not solid news yet but he thinks google will adjust things over next while to make this a little more friendly.

Also added another google support link where everyone is posting. Its in my first post edited.

Google is selling and subsidizing the phone. The stipulations on how you can get a discount seems to be theirs as well, and not TMo's. If you don't like the terms, you can always pay full price and keep using whatever plan you want. At least if you activate a new line with the Nexus, TMo will still let you upgrade your plan if you want more minutes.
Since when does anybody sell anything for what people think they're entitled to pay? I don't want to get ripped off on a Mac, so you know what? They should charge what I'm willing to pay or I won't buy one. Maybe I'll start a petition. . .

Yeah your right, But the subsidizing is ripoff to tmobiles customers... OK New customers here have ****ty plan and nice new phone, while people that have been there multiple years have corporate discount and family plan are screwed. T-mobile doesnt take responsiblity for this and blames google, But really.. Both companies are benefiting from this Tmobile is getting more customers from differenet network carriers and Google is ripping off all the current customers for 530$.
Say what you will but thats how it is, very few people that are existing customers can even get any type of discount.

Understand Google's Business Model...
Google, has you sign a contract for them, and t-mobile for the subsidy. Google does not forbid users to change the t-mobile plan (nor does tmobile), after purchase of the phone so this petition is simply an act of idiocy. Simply put, buy the phone subsidized for $180, with the plan google has set up (79.99,web+text), then call a tmobile rep and ask them to merge the line with your current family plan, and cancel the current google plan, this works 100%, you will not have to pay ETF or pay Google $350, because you are only altering the plan terms, not the contract agreement. If you desire more min or want to cancel texting, call rep and ask them to bump you to an unlimited min/1000 min plan, without texting. You will get a subsidy and your desired plan. If you think that I am lying call a tmobile rep, they will tell you to do the same thing. Many people are complaining about this because they dont understand Google's business model, they obviously realized that a preset-500min plan would not eagerly sell, so people would buy unsubsidized, but at the same time they do not put in their terms of service that you cannot manipulate plan terms with tmobile, so basically for those of you who are a little more informed, this is in no way a limitation but more of an illusion of one.

T-Mobile is not selling the phone. T-Mobile is just offering the service. You can do the above EASILY with an individual plan. It's just sad that T-Mobile has to get blamed for everyone elses screw ups. The Sidekick disaster was mostly blamed on T-Mobile and they had nothing to do with it. Just sad.

roteplex said:
Google, has you sign a contract for them, and t-mobile for the subsidy. Google does not forbid users to change the t-mobile plan (nor does tmobile), after purchase of the phone so this petition is simply an act of idiocy. Simply put, buy the phone subsidized for $180, with the plan google has set up (79.99,web+text), then call a tmobile rep and ask them to merge the line with your current family plan, and cancel the current google plan, this works 100%, you will not have to pay ETF or pay Google $350, because you are only altering the plan terms, not the contract agreement. If you desire more min or want to cancel texting, call rep and ask them to bump you to an unlimited min/1000 min plan, without texting. You will get a subsidy and your desired plan. If you think that I am lying call a tmobile rep, they will tell you to do the same thing. Many people are complaining about this because they dont understand Google's business model, they obviously realized that a preset-500min plan would not eagerly sell, so people would buy unsubsidized, but at the same time they do not put in their terms of service that you cannot manipulate plan terms with tmobile, so basically for those of you who are a little more informed, this is in no way a limitation but more of an illusion of one.
Click to expand...
Click to collapse
Are you 100% sure you can merge there Plan with new activation to a old family plan, Like merging accounts?

Yes merging 2 lines into one family plan has been possible for ages, but most people just don't know of it. If you have and old family plan, with lets say 3 people(you being one of them), you buy the nexus one phone subsidized, and transfer your number, (auto-canceling your line in the family account), your family account now has 2 lines, or if you dont transfer, then simply manually terminate one line. (note if you are still in contract with tmobile on your old plan you will have to pay ETF for line cancellation.) You now have one family plan, with 2 lines and your Nexus One phone with its own line. Call Tmobile and ask them to add the Nexus One line under your old family plan and presto, you have your old family plan back, with a brand new spanking Nexus One. Again if you don't believe this, call tmobile and have them walk-you-through it.
Note once more that Google could have easily stopped this, but they didn't. So, to conclude, there are no limitations as far as plans with Nexus One (other than the data plan, standard for smartphones), anything else are mere delusions and the petitions going around are for morons, end of story. For all who complain about upgrade pricing, there were never any good prices for upgrades. ie never upgrade but start new accounts and cancel your old ones, and wait till your contract is over for a new phone, you will not regret it. You don't have to be a new customer, but you just need a new account to get the full subsidy.
I love Google and I always have. I expected nothing less from them, they are merely trying to uproot carrier dependency in America. In EU, vast numbers of people would pay $500 for a phone like the Nexus One because they know they can get a cheap ass pay-as-you go plans. And many still decide to get contracts because carriers offer real-world subsidies, phones like the TG01, can be bought through orange on a 45 dollar, 900 min, unlimited text and internet plan for FREE, check it now on orange uk. In America, you have to pay 200, for the droid, and at the same time pay $30 just for data not including expensive per min plans. The big 4 continue a monopoly in America by leading people to think that they still have large numbers of maintenance fees for their equipment, but in reality they make nearly 85% profit from hefty charges, and still want you to pay for texting when it should really be for free, because it is for them. The American cell market is in the ****, really.

It wont auto cancel the other line, through the google site. It says my family plan does not qualify.
And i cant buy nexus one on different account cause i think google checks tmobile with social numbers.

Also on engadet now added link to first post.

I am curious to get a confirmation that this method works...
I just paid for the unsub N1 because I am on a family plan. However I would have no problem sending it back and from what I understand:
1. get my line off the family plan
2. order the unsub phone with new contract
3. call tmo and have them put me back on the family plan
4. new contract for sub phone disappears and everything is back to normal and i just got a sub phone with NO change from what i had before
essentially this is a workaround to get the subsidized phone?

yes that is how this workaround can be put to use, note only your line on your old family line will have a contract agreement, and a data plan is still required so if you didnt have one before, add $30 to your plan. You can verify the method with tmobile.

well that adds a bit of flavor to my situation of having paid for an unsubsidized phone already...

shata said:
Well I'm one of those people, id personally like this to change because its like slap in face to people with families and hell ive been customer for 4 years.
Check it out and sign it if you agree.
petition
http://www.petitiononline.com/nexusone/
Engadet
http://www.engadget.com/2010/01/06/subsidized-nexus-one-pricing-not-available-to-existing-t-mobile/
Google Forum complaints
http://www.google.ru/support/forum/...a8&hl=en&fid=3c0fd3870ec370a800047c7f82ebdf02
Google's Stock droped 2.5% at release
http://www.google.com/finance?client=ob&q=NASDAQ:GOOG
Click to expand...
Click to collapse
Thanks for posting. Read & signed the petition.
This isn't T-Mobile's fault and the petition was worded towards TMO like they control Google's sales page. My comment in my signature was for TMO to pressure Google to change it's subsidized eligibility process to include customers in good standing for 22+ months (the standard upgrade eligibility period). Shouldn't matter if you're on a family plan or not. That's bull****.
I wanted to get this phone for myself and my wife, but it looks like that will have to wait for who knows how long now.
Sad -- this could have finally shut the iPhone crowd up.

Walmart to sell Nexus One?

I can't really say how i feel about this if it's true.. especially if the rumored pricing is true..
http://www.androidcentral.com/wal-mart-sell-nexus-one-soon

what was the rumored price?

$99 is the rumored price.. not sure where that number came from though.

And no T-mobile on that list of carriers?

I know for sure Walmart ONLY sells locked and subsidized devices, so this will be bundled with T-mobile or - most likely - Verizon. If Google continues its current model, you will probably just sign up with service and need to go online to order the phone. They may have a display model, but I bet they will not actual "sell" the device. Right now their mobile center is more like those kiosk booths at the mall.

UmbraeSoulsbane said:
I know for sure Walmart ONLY sells locked and subsidized devices, so this will be bundled with T-mobile or - most likely - Verizon.
Click to expand...
Click to collapse
in stores walmart only sells locked phones but on their website they have sold unlocked phones in the past and i believe they still do, though i have not checked since the g1 came out.

My wife washed her phone with her pants over the holiday, and I went all over to find a replacement. Not wanting to extend my contract (since I want to get rid of it after its over), I had no choice but to look for an unlock or unsubsidized phone. At least during the holidays in store and online I could find no option with out service and seemed to list the same stock.
Of course, retailers can pull those things during the heavy shopping seasons too.
I sort of doubt Google would change their strategy. If T-mobile can't get Nexus Ones; not sure why Wal-mart. I know Wal-mart is a major chain, but normally doing business with Wal-mart is a major pain.

I hope this is a load of Bravo Sierra!
I just purchased my N1 last nite...

UmbraeSoulsbane said:
My wife washed her phone with her pants over the holiday, and I went all over to find a replacement. Not wanting to extend my contract (since I want to get rid of it after its over), I had no choice but to look for an unlock or unsubsidized phone. At least during the holidays in store and online I could find no option with out service and seemed to list the same stock.
Of course, retailers can pull those things during the heavy shopping seasons too.
I sort of doubt Google would change their strategy. If T-mobile can't get Nexus Ones; not sure why Wal-mart. I know Wal-mart is a major chain, but normally doing business with Wal-mart is a major pain.
Click to expand...
Click to collapse
If you have been on your service for a while then the telco will give you the unlock codes, I unlocked several blackberries with t-mo customer service and my girl unlocked her storm through verizon.
I think you just have to be a customer for more that 6 months or something. Just tell them your going out of country.
EDIT:
I just noticed in the actual ad a typo FAIL that says:
Expandable microSD (up to 32MB)
Click to expand...
Click to collapse

It now "appears" that the Walmart Nexus add was a mistake http://www.businessinsider.com/walmart-says-it-has-no-plans-to-carry-the-nexus-one-2010-1

From Mashable.com
Update: Walmart says the phone erroneously appeared on the site by mistake. Their statement: “Due to a technical error, this item erroneously was displayed on our site. We’re working with our partner Let’s Talk to have it removed as quickly as possible. We have no plans to carry Nexus One in Walmart stores or online at Walmart.com at this time.”
No comment I guess?
EDIT: Sorry, I just noticed this has been posted.

If they claim they aren't selling it in stores or through that site... then wtf is it even doing on that "erroneous" page? Seems like a very difficult error to make.

I knew it wasnt fesible, Att, Sprint and Verizon without Tmobile? Hard to believe.

Ok, end of story.

Trouble ordering Nexus One

I was wondering if anyone was having trouble ordering their Nexus One? I have called T-Mobile numerous times and they keep saying I meet all of the eligibility requirements but when I go to Google's website and proceed with ordering the phone it tells me I am not eligible. I have e-mailed Google a few times and can't get anything but a generic response. If anyone did have trouble and was able to fix it, please let me know how. I am wanting this phone now and am frustrated with Google's lack of support. Thanks
Victor

Your probably not eligible for a post paid 2yr contract with tmobile. You may only be eligible for there flexpay 2yr contract (meaning you cant get the phone subsidized yet)
Call and check exactly what your eligible for.
Its better to just buy the phon unlocked. Tmobile has horrible cust support regarding the nexus one, and google cust support doesnt exist. Id hate to be tied in a contract with either of them

I have called and talked to a few different people and everyone says that I am fully eligible to get it at the discounted price. I have been more than happy with T-Mobile so I have no problem signing another 2 year contract with them. And the contract with Google to keep their plan is only for 120 days so I am not that worried. I just want it to work the way it should.
Victor

for all of you guys who bought your hd2 from radioshack please read this!!!!

"radioshackwireless.com/additionalDetailsDisplay.aspx?AdditionalDetailsID=5500&rebatepopup=true&carrierid=59&phoneid=28045&ReferringDomain=radioshack&ci=&zipcode=33182&eid=&refcode1=RSK_0613_000_ONLINECIRCULAR&refcode2=&oflag=&agent=&uid=85636&macid=2E&viewmode=1"
DEACTIVATING THIS PHONE OR DOWNGRADING FEATURES OR RATE PLAN MAY LEAD TO ADDITIONAL CHARGES
To provide you with significant savings vs. buying in a retail store, the price you paid for your device includes an Instant Savings Discount from this authorized retailer.
By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($300 for smartphones and netbooks) and authorize us to charge your credit card in repayment of this amount if, during the 181 days after your new equipment is activated, T-Mobile notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our 30-day Satisfaction Guarantee.
Please note some of the reasons T-Mobile may notify us of a deactivation include if:
You transfer this equipment to another T-Mobile line of service after it is activated
You change your T-Mobile rate plan to a lower monthly service rate than was specifically required at the point of purchase
You deactivate texting/data features that were specifically required at the point of purchase
The new line of service activated with your order is used to replace a pre-existing T-Mobile account

The only reason you would ever have to worry about this is if you did something stupid like remove your data plan! I'm a RadioShack associate, and my store's wireless specialist,and our T-Mobile offers never require anything but the data plan,so there's nothing to worry about!
-------------------------------------
Sent via the XDA Tapatalk App

This is really nothing new, 3rd party "authorized resellers" quite often have always had clauses like this in their contracts. Basically it gives them a means to recoup their lost commissions or other costs if you bail out.
If you go though an authorized reseller your bound not only to tmobile's service contract, but whatever that authorized reseller may bind you to as well. Always read what you're signing.
I remember the 1st cell phone i got long ago though an authorized reseller had something in the contract that if you canceled service and did not return the phone to them, not only would you have to cover tmobile's ETF, you would owe the authorized reseller something like $200 for the phone.

All true, but there's still some users who have been using "the shack" and other 3rd-party retailers (like walmart) to try to get around cancellation fees, etc...because they believe they're not subject to what's mentioned in the OP here.
This would probably help more people if it were posted in egzthunder's sticky thread at the top of this section, where this type of thing is being discussed.

Asked but could not get an answer: which dept has more authority; Retentions or Custo

I asked this in my other thread 3 times, but did not get an answer:
Which department has more authority at tmobile; Retentions or Customer Loyalty? or are they the same?
Thanks

My guess is no one knows. Maybe you would have better luck on the Tmob forums?

Keep asking.
We won't answer till you get to a certain threshold of times asked.

After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section

How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?

retentions definately lol because they try to keep you with the company by giving you incentives and any deal they can throw at you

kaintfm said:
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
Click to expand...
Click to collapse
no. first one had for about 8 months and the volume down button randomly stopped working.
This second one has now started to randomly reboot; even when on stock.
both of my Vibrants i have kept in perfect condition without a scratch or drop on them. they have actually both looked 100% new when sending them back...
Im just sad that tmobile is not the same company they were a year ago. After speaking with them several times in the past few days, and all the ads and new plans with data caps, I see VERY LITTLE diff between tmobile now vs the other big companies. maybe a little cheaper plans. but the customer service and customer loyalty that I think we all loved is pretty much gone and the closer the merger is to going through and then once through, it will only get worse.
Im just ranting here because most of us that have vibrants have tmobile and this is the forum i am on most of the time.

kboater said:
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
Click to expand...
Click to collapse
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.

pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
Click to expand...
Click to collapse
I'm gonna have to agree with you on some things but he's got some valid points.
After 3 replacement phones, you are allowed to change your phone to a different phone. I know this for a solid fact because I am on my 3rd vibrant replacement (first one screen just died on the first day, second one blew a speaker) and I asked several employees over the phone I spoke to, and they were very clear that if my phone broke one more time I could get a different phone since obviously there was really nothing I could have done to cause those defects. If it was more expensive i'd obviously have to pay some kind of difference though, which is understandable but annoying seeing as that you've already gone through so many phones. (The BEST customer service would do this for free since the customer was inconvenienced so many times, which is supposedly what T-Mo is according to J.D. I believe a few years in a row?)
Also, i've noticed their customer service drop recently as well. They aren't as willing to make changes... I accidently ordered some bullshi* that was included on the vibrant when I first got it, and of course it tacked on 15 bucks a month to my bill. Had it running for 2 months before I caught it, and when I called it I asked if they could wave anything, even a month... nope nothing... Thats some ****... and i've got 4 phones with them and paying $230 a month... and been with them since 2002. So 9 years? And wouldn't wave 30 bucks.... So go figure that one for yourself.
The problem is corporate will be corporate and thats why businesses today are such flop shi* piles. Businesses now hire by how much your resume gleams, not by how good you actually are in the field... and i've noticed so many morons working in such high paying jobs all because they fiddled in school (which didn't make them any smarter I might add you) and got some job being a high paid idiot making mistakes their entire life.... the exact opposite of their resume usually.
What i'm trying to say is that T-Mobile is like any corporate company. They used to be different, but they are just following the same footpath and making the same mistakes every other company makes...
It would be great to see a company like Google swallow up T-Mobile. They have the funds necessary to create a cell network literally out of this world, and the technology to introduce exclusive phones into the lineup sort of like an IPhone deal that ATT used to have. Or they could just put phones on their service a few months before anyone else got them for a head banger.
Really it kind of googles my mind why google never considered purchasing a company like T-Mobile in the first place. They do literally everything, they have Android which went from bull**** to the biggest player and hugest threat to apple since World War 2 and Hitler invading Poland overnight.
Googles huge establishment in literally everything makes them able to offer low plan rates as well. Google could afford to initially take a loss. Hell the last report I could find on a quick "GOOGLE" search of the company value was in 2009 they were valued at $220 Billion dollars.
Just to give you an idea, I pulled up Verizon and they are at $96 Billion... And they have the "Largest" network according to that stupid nerdy guy in the commercials, and his gooney followers who have no lives except to "Hear Him Now".
Ok i'm done ranting, and Verizon sucks the Ball Cheese droppings off my testicles!

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