Got my S7 Edge for just over a month now, and yesterday it started showing a black screen from time to time when navigating the phone. Note that I haven't dropped the phone, changed anything to it or made it wet. So after the black screen flickering, it only got worse, the black screen appears everytime for like half a second when i touch the screen, and when it gets noticably hot it simply stays black with rainbow lines flashing over the black screen.
Booting in safemode doesn't help. The flickering seems to be reduced just a little when I put it in the charger.. Not sure why.
I feel let down by Samsung (again), and I am bringing it to the service center tomorrow to have it fixed (and trade / sell it when I get it back) but I wanted to make 1 last cry for help on XDA, since maybe someone has a magical solution that will prevent me being without a smartphone for 2 weeks+.
Thanks a lot in advance.
Nothing we can do.
Factory reset phone is your last resort.
Related
Well its happened... after 1 and a 1/2 years of keeping my m3100 safe and sound I dropped it. Fortunately the cosmetic condition is still good. Unfortunately its started to give me a 'white screen of death'. Has anyone else encountered this?
What happens... I turn on the phone and go about using it normally and then after about 10 mins the screen slowly turns white. If I press the power button on and off a couple of times it clears and I can see again. The OS / phone functionality is fine and keeps running. Along with the white screen the buttons on the front freeze at the same time.
Its all leading me to think that something in the screen part of the Hermes has come loose or been damaged?
Help anyone?
http://forum.xda-developers.com/showthread.php?t=321163
Thanks for redirecting me. I got it sorted and will post the fix at the end of the linked post.
Hi all, I've been testing some roms, and finally found one I like nfsans 6.5. Recently while I was tethering my sprint touch, i had the phone sitting in the window seal for better reception and it was really sunny and warm, my phones screen started rolling by itself and there was nothing I could do. I did a soft reset then the phone would have a white screen. It boots up because the green light is flashing, but it's still a white screen. I can receive phone calls, and if I knew where stuff was on the screen, the screen is still responsive to touches, but it's just white. I tried hard reset, bootloader mode, and taking the battery out and nothing still white screen. I put the battery in the freezer for about 15mins, then put it back in the phone and it boots up and the screen is normal for about 10-15 mins then the screen starts flickering or rolling then it turns white. I took the battery out and stuck the phone in my cool basement for about 30 mins, then put battery in then it does the same thing, it works for about 15 mins then rolling screen then white. Please any help and suggestions would be greatly appreciated.
ski21 said:
Hi all, I've been testing some roms, and finally found one I like nfsans 6.5. Recently while I was tethering my sprint touch, i had the phone sitting in the window seal for better reception and it was really sunny and warm, my phones screen started rolling by itself and there was nothing I could do. I did a soft reset then the phone would have a white screen. It boots up because the green light is flashing, but it's still a white screen. I can receive phone calls, and if I knew where stuff was on the screen, the screen is still responsive to touches, but it's just white. I tried hard reset, bootloader mode, and taking the battery out and nothing still white screen. I put the battery in the freezer for about 15mins, then put it back in the phone and it boots up and the screen is normal for about 10-15 mins then the screen starts flickering or rolling then it turns white. I took the battery out and stuck the phone in my cool basement for about 30 mins, then put battery in then it does the same thing, it works for about 15 mins then rolling screen then white. Please any help and suggestions would be greatly appreciated.
Click to expand...
Click to collapse
OK, so your battery gets hot - but have you taken the battery out and ran the phone on a different battery?
It may be heat from the battery causing issues although it would have to be really hot to do so I think or perhaps in your window the sun could have baked something on your phone directly and after the device runs for a while it blanks out the screen
I read through your posts regarding this as well on PPCGeeks - looking for a different answer? Dont think your going to get much of one other than you already got from over there its most likely a hardware issue just how and what is the hard part to determine across the net
Detroit Doug
Thanks, but I don't think I have a thread over there. Looks like I'll have to use my squaretrade warranty with this thing.
ok i am going to bring this back into the light to see if there have been any resolutions. i just flashed to v13 of NSFAN's and just started having the white screen. however mine is not really hot at all. neither battery or phone. i figured i had a bad flash so i have tried to reflash a few other times and i still get it. no ryme or reason i even tried flashing back to v12 since i never had a problem and right off the bat, white screen. i think i will post in the mega nsfan's mega thread as well just to maybe get a few more eyes on it.
My little sister observatenly identified that my phone was extremely thin. She then suggested it could snap easily and attempted to do so. Obviously she failed being reasonably weak. however!
I stopped her, and proceeded to use my phone to surf the web. In rather strange fashion, i was on the standard google home page when for no reason the letters google went all over the screen, the gyroscope stopped functioning. In panic I turned the phone off and restarted it. The phone booted as usual, however, in that bootup animation screen where the 'S' changes colours, suddenly random pixels turned green, red and blue at random and a million 'S's' appeared. I was convinced at this point that the screen was broken.
I took out the battery and rebooted and the phone just started as usual and has worked for 24 hours just fine since.
Do you reckon there could be any long term damage here?
Why would you let someone do this test on your phone ?
well now you can return your phone, lol.
The only permanent damage should be to your fkwit of a sister. Something like a phone will obviously snap if you apply enough pressure on it.
Hi,
After Xmas I made factory reset with TWRP and I made an upgrade to CM13.(6.0)
It was working fine.
When I was trying to make next daily update, after reboot, screen became black and nothing shown up.
I was trying a lot of things since that moment.
When I was going back from service point (I really want to sort it out) when they told me it is probably LCD broken (i have broken glass, but 1 year ago, so I do not believe it can be screen),
when I take phone out I spotted that keys are highlighted so I swiped and it locked out and shown screen! it was working perferctly fine,
so I decided that it is best moment to flash newest CM to solve issues, but after reboot screen was black again.
I can enter download mode so it is visible in Odin, but screen is black in every mode.
There is only quick flash on screen when turning on and also really short moment of Samsung Galaxy logo which becoming dark quite quickly.
I flashed stock rom(5.0), but nothing changed, despite of that I know phone is turning on somehow because I hear music on turning on...
Can someone help?
I really doubt that it can be hardware issue.
Can it be something with BL ? How can I solve it...?
i was using my s7 edge today, and in the middle of browsing facebook the screen just went black, the phone didnt die because the navigation buttons still light up when i press back or recent, also i still get notification light, i tried to do a hard reset to restart (holding power and vol down) but the phone and it still has a black screen.. anyone know what i should do? or has this happen to anyone
Sent from my XT1635-02 using Tapatalk
This happened two days ago with my wife's S7 Edge. She was using it to text me about dinner plans after work, her screen shut off, and it wouldn't work for several hours. The thing was getting very hot. When she was home and charging the phone the screen started working again for a little while, but with several green stripes down the right edge snd aa flashing horizontal band of grey near the top overlaying the screen image. Then when I tried plugging it into my computer to use Samsung's Smart Switch to roll back from the update she had accepted while at work the screen died again. It has not come on since, not even the stripes, and blue or red LED lights once in a wwhile at random. I managed to use Smart Switch to wipe the phone's memory. Then the program took several hours to download something very slowly and install that - a whole new OS update? That completed, and now the charging LED works correctly and the green stripes and grey band are back, flashing rapidly when powering on. Otherwise no screen function.
She is now trying to find a new phone, but definitely NOT a Samsung. This S7 Edge has already had the screen replaced once, just before the first year warranty ran out, as it did almost the same thing - in March the green striping (plus pink) appeared along one edge and the battery was running out very fast, the phone overheating so much that she found it uncomfortable to hold. We argued with Samsung a lot until they replaced the screen. Something is VERY wrong with this model. She's considering an LG. What a waste of money. One would expect a thousand dollar phone to last longer than this.
I am facing what I think to be the same issue with my son's phone. Green line down right side edge. Screen turns on for a second, then black screen. It's on, but can't do anything. Did you find a fix for this?
No. Today I gave up and took my wife's S7 Edge to the authorized repair centre. They say they'll run a diagnostic for $25, and if the screen needs to be replaced it will cost $385. Brilliant. If this thing gets fixed I will be running custom ROMs on the phone, probably an RR, as it seems Samsung's OTA updates kill phones.
Turned in out the authorized repair centre for our region, Acura in Surrey, BC, went ahead with the screen replacement without our authorization. I specifically said in a note given to them at the time that they were to ask first. But they didn't bother. My wife decided she liked the phone enough to pay over $400 to get it back. It's been working for a few weeks now. Hope it stays working. At this point I have a strong feeling that the S7 Edge was a poorly made device, at least some batches. The reports of these screen failures are just too common.
Check if your screen still alive or maybe connected correctly, here is a way to do it:
1- plug it in your computer then start smart switch
2- dail *#7353#
3- you can now test any thing in your phone
4- search for the TSP
5- try now to touch your device screen
If it display in the computer that mean the touch is working but the screen is not
If the toch is not working you have to check the cables if its connected correctly inside your phone
But if you have warranty don't waste your time and let them fix it, and don't forget to backup your files