Database Users

Fingerprint sensor stopped working

My Atrix's fingerprint sensor stopped working all of a sudden. Anybody experienced this?

Happend to me and restarting my phone seemed to be the trick
Sent from my MB860 using XDA Premium App

I have read about ppl having problems on the 83 FW thread. Are you on 57 or 83?

Same problem with mine today. Version 1.83

I've been on 1.8.3 for four days so far, and the fingerprint sensor seems to be working normally.
Perhaps you can go back and redo your fingerprint calibrations.

I'm on 4.1.57. Never rooted. I tried to re calibrate my finger prints and it the phone would not even sense it. bummer.

Same happens to me every so often. And restarting phone did fix it.
Sent from my MB860 using XDA App

Just happened to me for the first time ever. Just updated to 83 so i guess thats why.

I had the same thing happen to me today. Running .83. Rebooted the phone and it went back to normal

1.26 1.57 1.83 have the same problem.
Just config it again.

You guys tweaking your memory management?
Sent from my Motorola Olympus

If you happen to have your finger on the sensor when the phone is booting, the sensor gets confused and doesn't work.
Reboot and keep your finger off the sensor until the unlock screen and you should be fine.

fingerprint scanner going out for me once a day, reboot fixes it. for now i just shut it off. any permanent fixes or is it because of the latest 1.8 update?

Mine did the same thing after updating it to .83 and a reboot fixed it. One thing I noted was this happened whn the battery is below 20%. I initially thot it would come back after I a recharge, apparently I was wrong and had to restart. It is so annoying. Also, I am experiencing more battery drain after updating.
Sent from my MB860 using XDA App

I've had it refuse to see my finger from time to time, fewer times after each OTA update. I'm not happy about the freezes but this is the only phone with a finger reader, when it fails...pretend it is any other phone, use the passcode. I expect Moto to get this solved sooner rather than later because this is supposed to be a big feature for corporate sales and the attack on Blackberry's native security functions.
Whether it is a memory conflict (let's face it, Android apps are often ill-behaved and there's no one really doing qc testing on them) or an Atrix flaw...no choice but to wait either way.

Has anyone found a permanent fix for this? The Atrix is the first smartphone that my wife has owned and shes losing confidence in it. This is just one more thing that is on the list of problems shes had. My Atrix works fine, but her fingerprint reader stops reading once or twice per day and she has to reboot each time to get it working again.

I've had the same problem since 1.8.3--somebody suggested in another thread that it might be related to Titanium backup keeping settings from pre-update and trying to apply them?
I have to be honest that the fix suggestions were kind of over my head and I've just gone into settings and changed to a pattern instead of the fingerprint reader to avoid it.

My wifes Atrix keeps losing the fingerprint reader still. Maybe 2 times a day. Hers is not rooted. I took a closer look yesterday and looked at her running apps. She had a lot that were running and taking up a lot of memory. Could this be the problem? If she doest exit apps and just hits the home button will this cause the Atrix to use up its memory and lose the fingerprint function?

JohnnyDanger said:
My wifes Atrix keeps losing the fingerprint reader still. Maybe 2 times a day. Hers is not rooted. I took a closer look yesterday and looked at her running apps. She had a lot that were running and taking up a lot of memory. Could this be the problem? If she doest exit apps and just hits the home button will this cause the Atrix to use up its memory and lose the fingerprint function?
Click to expand...
Click to collapse
I have no idea if that could be related/the issue, but I guess it's worth a try, maybe install an app to auto-kill other apps. Something like advanced task killer, I used to use it (and it works well, no particular reason for uninstalling it) but now I just use juice defender and my battery life has increased a significant amount (I keep it on the default setting - using free version)

Every 2-3 days it happens and I have to reboot. When it fails, it doesn't scan your finger at all..

WidgetLocker and Fingerprint Scanner - Now Fixed

FYI for WidgetLocker lovers..........the latest update has fixed the issues where the fingerprint scanner did not work on the WidgetLocker screen. The fingerprint scanner now unlocks and takes you right to your home screen. If you use the slider bar in WidgetLocker, it no longer takes you to the normal lock screen, but brings up the code unlock screen instead as the regular lock screen does. I have checked this multiple times on my phone on 4.1.83, GladiAtrix, and Cool Blue.
WidgetLocker Market Link
You do have to swipe the scanner a wee bit slower it appears, almost like Atrix was prior to 4.1.57 update, but other than that it works fine.

+1 Yea noticed that been using it again with no problems as well ^_^
Sent from my MB860 using XDA App

It worked for me only half a day, then it was back to its old tricks. I'm bummed because I was really hoping this would fix it.

i just tried widgetlocker for the first time yesterday. It was nice and definitely modifiable (word?) but it slowed down my phone ever so slightly.

badnokia said:
It worked for me only half a day, then it was back to its old tricks. I'm bummed because I was really hoping this would fix it.
Click to expand...
Click to collapse
It happens to me also.
Sent from my Chuck Norris powered PRO RED DXblurred Atrix

badnokia said:
It worked for me only half a day, then it was back to its old tricks. I'm bummed because I was really hoping this would fix it.
Click to expand...
Click to collapse
When did you update? There was an update yesterday or the day before which did not address this particular issue. The update today wasn't there earlier because I check several times a day for Market updates out of boredom. It appeared this evening in the Market for me. Working great for me now.
Also, how fast are you swiping on the reader? You can't swipe as fast as when not using WidgetLocker.

blunted09 said:
i just tried widgetlocker for the first time yesterday. It was nice and definitely modifiable (word?) but it slowed down my phone ever so slightly.
Click to expand...
Click to collapse
When you say slowed down your phone..............in what way? I know it slows down unlocking slightly, but I notice no other slow downs once the phone is unlocked.

CaelanT said:
When did you update? There was an update yesterday or the day before which did not address this particular issue. The update today wasn't there earlier because I check several times a day for Market updates out of boredom. It appeared this evening in the Market for me. Working great for me now.
Also, how fast are you swiping on the reader? You can't swipe as fast as when not using WidgetLocker.
Click to expand...
Click to collapse
I updated this morning. I just checked the market again just now & no additional update was available; I'll check back again later. Re: swipe speed, I'd say I didn't change my speed at all. Again, that seemed to not be a problem for ~1/2 a day.

The only known issue right now is that Exchange can break things. I'm working on a method for rooted Exchange fingerprint scanning users to bypass this (the trick actually allows for some other things too so it's not as niche of a group as it sounds), but it requires manual XML changes right now and could mess up your system. When it's wrapped into an apk and ready for user testing I'll post somewhere in the Atrix section to let you guys know.
If you're not using Exchange (or a similar device admin that "Requires password") and having issues with it not working in cases that the Motorola lock screen would, then Settings > Report Bug and provide as much details as you can about when it's not working.

mine doesn't work at all anymore now. before, it would work about 50% of the time, now no response at all. i tried rebooting, clearing my lock screen settings and re-enabling fingerprinting, etc. no dice.
Sent from my MB860 using XDA App

dLo GSR said:
mine doesn't work at all anymore now. before, it would work about 50% of the time, now no response at all. i tried rebooting, clearing my lock screen settings and re-enabling fingerprinting, etc. no dice.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Same here. Mine was working, now it's completely unresponsive. Back to the stock lock screen.
I am one of the elusive Exchange users he mentioned though...

is anyone else having problems? i can't get it to work AT ALL. i've uninstalled, reinstalled, rebooted, gone through every setting in the settings menu... what gives?

dLo GSR said:
is anyone else having problems? i can't get it to work AT ALL. i've uninstalled, reinstalled, rebooted, gone through every setting in the settings menu... what gives?
Click to expand...
Click to collapse
Still not working consistently enough for me to continue using...bummer... I've been back to stock lock for awhile now & waiting for next update with fingers crossed.

ok i think i've narrowed it down.
if you set a FP profile, and use a PIN, then it will work. BUT if you are using the pattern unlock and the FP (which you can set by setting as pattern first, then FP with existing profile), it will not work.

dLo GSR said:
ok i think i've narrowed it down.
if you set a FP profile, and use a PIN, then it will work. BUT if you are using the pattern unlock and the FP (which you can set by setting as pattern first, then FP with existing profile), it will not work.
Click to expand...
Click to collapse
I use FP with pin, so maybe you have hit on something there, as I have no issues with it.

yup, confirmed it's true with the dev, and also that it's Motorola's fault.
"I did notice this in testing, however Motorola does not support the Fingerprint scanner with Pattern so I decided not to either. What you found is unintentional and may have issues on it's own (I haven't tried with the latest firmware, but I had played with that setup on the original firmware and found it unreliable. Setting a delay with the Fingerprint scanner (via sqlite) also caused weirdness).
With regard to WidgetLocker, there's some code in there to handle Motorola's pattern and some other code to handle Motorola's fingerprint scanner. I did try to get both to work, but in limited testing was unable to do so and since it's not officially supported by Motorola I decided not to pursue further. (I actually also thought they fixed the loophole you found in the later firmware so the only way of doing it was sqlite, but apparently I was wrong)"

Fingerprint reader half working on lockscreen?

I am still new to the fingerprint reader so my old habit of swiping, which takes you to an pin pad. It says to Use fingerprint or enter pin, but about half the time it doesn't take the fingerprint. I'll either have to let it time out and get it on the main lockscreen or just enter the pin.
Actually the first day it was so bad that I didn't even think it was accepted on that pin screen. It wasnt until last night when I even saw it say "use fingerprint" but it works about half the time.
The fingerprint scanner works pretty reliably everywhere else so I don't think its a hardware issue. Just curious if others are having problems scanning on the pin screen.

Only time I have an issue is the first time Samsung Pay reads my print. 99% of the time, I have to put my finger on it again. Best way to solve your issue that I found is by unlocking your phone as follows:
Press and hold the home button with a finger that you have saved. When the phone unlocks, remove your finger. This way your finger is firmly on the reader. If it is still giving you issues, try making the fingerprint again in the settings.

I have big fat fingers lol. And I use my thumbs to unlock. In the fingerprint settings, I now have multiple fingers set to unlock the phone, that way, if I'm having maybe a problem hitting it right with one finger, I can get it with the other. I've got both hands covered. Multiple fingerprints to me is key. Also, when I was first learning to scan my prints, it took me a little while to get it right. For my thumbs, I'm pretty methodical... I start at the bottom left, lift up bottom middle, lift up, top left, lift up, etc... Basically let it scan a small quadrant of my thumb at a time. Seems to work really well. I have very few bad readings. Usually happens when my fingers have something on them, or the button has something on it, or my finger is laying too far sideways...
Sent from my SM-G935V using Tapatalk

No its not about reading my finger. I have multiple fingers setup (4).
I dont have an issue unlocking via fingerprint from the main lockscreen. The problem is when I try to swipe and it asks for a pin. Its this screen where it works half of the time. Its not that it isnt "matching" because when it works it will throw an error like "no match". But half the time it doesn't even recognize me trying to scan a finger.
I've been testing it more and more and it is a bug.

I understand what you're saying now. I haven't run into this problem yet. I do have some issues here and there, but it's not like an all the time situation.
Sent from my SM-G935V using Tapatalk

mwshows said:
I understand what you're saying now. I haven't run into this problem yet. I do have some issues here and there, but it's not like an all the time situation.
Sent from my SM-G935V using Tapatalk
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Click to collapse
I just moved to the Note 5 and grabbed Marshmallow. I can say that the issue was specific to the S7E. Even on the same screen, it is responsive regardless of whether it was successful or failed, at least it prompts and responds.
On the PIN screen, it just would recognize a fingerprint input half the time.
Update
My Note 5 did it a few times today too. Aggrevating.
When you have a bunch of notifications, you select one to open, the pin screen comes up, and occasionally doesnt take fingerprints. Its like it's looking for ONLY the pin. Weird.

Im having this exact issue as well. So annoying to be not able to unlock via fingerprint at the PIN screen!!!!

Having exact same issue, and it pretty much makes the
fingerprint unlock method useless. I'm using a Galaxy S7 Edge, in Australia with an Australian carrier, so it's a safe bet the issue isn't isolated to Verizon (perhaps move the thread in the main s7e thread to get more attention?)
*The fingerprint works
100% time on the main lock screen, but whenever you tap a notification or swipe
to unlock, and you are presented with the PIN/Fingerprint or
Password/Fingerprint screen, the fingerprint unlock method rarely works. You
either have to enter the pin/password, or go back to the main lock screen and
use your fingerprint there to unlock the phone.
Seeing as multiple people have reported the issue, safe to say its not an isolated issue. I'm surprised more people haven't complained
about it, as it really defeats the purpose of fingerprint unlocking.
*Is there a way to raise the issue with Samsung so they can address it in a future update? Or does anyone know of a temporary fix?

To solve the problem you can have your home and work address saved as a safe place and the phone will not lock at those locations.
For me this helps to not use the fingerprint scanner all of the time. I also never have a problem with it anyways.
Sent from my SM-G935V using XDA-Developers mobile app

Good suggestion, thanks for that : )
I'm hoping Samsung acknowledge the issue and fix the problem soon. TBH, I'm surprised more people haven't encountered and complained about the issue. I noticed it within a day of getting the phone. Perhaps people don't bother with fingerprint unlock? Either way, fingers crossed an update comes soon.

I traded out for a Note 5 and its MM update is doing the exact same thing. I switched to a pattern backup and I think its working much better.
I am going to try that new Good Lock that updates the UI. Running good and will report if its still broken or if it fixes the fingerprint reader.

Did some testing of my own. Issue is not present with goodlock. Did you find the same mate?

player911 said:
IWhen you have a bunch of notifications, you select one to open, the pin screen comes up, and occasionally doesnt take fingerprints. Its like it's looking for ONLY the pin. Weird.
Click to expand...
Click to collapse
Same identical problem here. It worked only one time, after that it doesn't worked anymore.

Good Lock is a modified (perhaps the next gen?) TouchWiz silently released by Samsung that is still very much in its alpha/beta stages.
Info and download link: http://9to5google.com/2016/04/04/samsung-good-lock-update-bug-fixes/
Ironic that the fingerprint bug plagues touchwiz, but doesn't seem to be present in this new good lock system UI.

invision1 said:
Good Lock is a modified (perhaps the next gen?) TouchWiz silently released by Samsung that is still very much in its alpha/beta stages.
Info and download link: http://9to5google.com/2016/04/04/samsung-good-lock-update-bug-fixes/
Ironic that the fingerprint bug plagues touchwiz, but doesn't seem to be present in this new good lock system UI.
Click to expand...
Click to collapse
I will wait for more stable version, in the meantime I continue to keep this annoying bug. I just don't understand why if it is a bug, most people doesn't have this problem.
Sended from my Samsung Galaxy S7 Edge Gold Platinum

That's a really good question. It's am extremely annoying bug that I keep running into multiple times on a daily basis.
If anyone knows how to officially report bugs to samsung please share. I'm not going to hold my breath though. Seeing as I am on a carrier firmware, the update could take quite a while before I see it on my phone. That's assuming samsung even fix the bug in the ubranded firmwares.
Grr

Apparently yestrday a dutch user got a new update on his phone. I have an unbranded phone, i will wait for it. I keep you guys posted.

invision1 said:
That's a really good question. It's am extremely annoying bug that I keep running into multiple times on a daily basis.
If anyone knows how to officially report bugs to samsung please share. I'm not going to hold my breath though. Seeing as I am on a carrier firmware, the update could take quite a while before I see it on my phone. That's assuming samsung even fix the bug in the ubranded firmwares.
Grr
Click to expand...
Click to collapse
Could it be an hardware issue? Has anyone installed last Samsung's update? Maybe it solve this issue too.

I doubt it's a hardware issue. the fingerprint reader works fine, it's only on the screen described above is when it works inconsistently. And it doesn't happen on the good lock interface. All of this clearly points to a software bug, not a hardware issue
I haven't received any need update yet but if you do please post your results!

invision1 said:
I doubt it's a hardware issue. the fingerprint reader works fine, it's only on the screen described above is when it works inconsistently. And it doesn't happen on the good lock interface. All of this clearly points to a software bug, not a hardware issue
I haven't received any need update yet but if you do please post your results!
Click to expand...
Click to collapse
I didn't tried Good Lock yet, but i wonder why some users have this issue and others have not. Anyway when i will receive the update i'll let you know

Fingerprint problem

Hi guy's.
I've had the 6t for several months and the only thing I'm not happy with is the fingerprint. What I've noticed is that when I put in a fingerprint it works fine until I start using Face unlock. After that I have to re-erase and pass the fingerprint because it almost never works. Does anyone have a similar problem?
Rom. 9.0.11

I haven't enabled Face Unlock but I can say that over time the finger print reader DOES get better, and continues to learn to deliver faster reads. Based on strong performance of the FP reader (better than my work-provided iPhone 6), I don't need to use anything else.

Frankenscript said:
I haven't enabled Face Unlock but I can say that over time the finger print reader DOES get better, and continues to learn to deliver faster reads. Based on strong performance of the FP reader (better than my work-provided iPhone 6), I don't need to use anything else.
Click to expand...
Click to collapse
Same thing, I disabled face unlock immediately, no point securing your phone with a fingerprint when a good picture will get you through most face unlock software. But when I first got the phone I was very disappointed with the fp sensor. Now it's very rare I have to try again, and it's normally because there's something on my finger while I'm at work.

I've been disappointed in the sensor as well.
I bought this used and it had a tempered screen protector.
I took that off thinking that was the issue.
How long did it take for you guys for it to get better?
I'm also disappointed that the custom ROMs don't have it working yet, but I understand why.

exhibitA said:
I've been disappointed in the sensor as well.
I bought this used and it had a tempered screen protector.
I took that off thinking that was the issue.
How long did it take for you guys for it to get better?
I'm also disappointed that the custom ROMs don't have it working yet, but I understand why.
Click to expand...
Click to collapse
Did you registered your fingerprints again after removing the the screen protector? I've read somewhere on the phone that changing the glass cover may affect accuracy and registering your fingerprints after changing it is highly encouraged. Mine was working bad the first time (the FP registration you perform while you setup the phone) but it improved significantly after I deleted the FP and tried again within the phone security menu. Now I don't remember the last time it failed to recognize my finger

DeadPotato said:
Did you registered your fingerprints again after removing the the screen protector? I've read somewhere on the phone that changing the glass cover may affect accuracy and registering your fingerprints after changing it is highly encouraged. Mine was working bad the first time (the FP registration you perform while you setup the phone) but it improved significantly after I deleted the FP and tried again within the phone security menu. Now I don't remember the last time it failed to recognize my finger
Click to expand...
Click to collapse
Yep, I did re-register my fingerprints after I removed it. I always had the face recognition enabled. I did try & disable that after reading this thread, but I only gave it a day. Maybe I need to be a little more patient.

Quite honestly I got the 6T thinking of the fingerprint scanner as a gimmick more than anything else, but since day one, I have been more than impressed and pleased with the accuracy and speed of the screen unlock while using it. And yes, it keeps getting better and better over time. Couldn't be happier!
Sent from my ONEPLUS A6013 using Tapatalk

exhibitA said:
Yep, I did re-register my fingerprints after I removed it. I always had the face recognition enabled. I did try & disable that after reading this thread, but I only gave it a day. Maybe I need to be a little more patient.
Click to expand...
Click to collapse
Try registering each finger at least twice. That helped me a lot. My thumbs also work better than my index fingers for some reason. I have each thumb registered once and both index fingers 3 times and it works great.

I'm always using my right thumb and it's working 95% of the time with it.
But my other fingers are total crap! But that's cause I never use them for unlocking.
So it will get better with every usage. At first it's a bit annoying but after weeks it's just awesome.
And try to put your phone down and pick it up while training your fingerprint. You get different angles this way

I must admit that I'm a bit disappointed by the fingerprint reader. It is very fast right after registering but then slowly started to get slow and even fail over time, instead of getting faster as some mention.
I have cleared cache many times, removed and re-added the fingerprints, added the same finger twice, used the fp reader 30 times in a row, but still the same happens overtime.
This has been done with and without a screen protector.
I'm on ob4 now, but it was the same on stock and previous betas.
I also noticed that after removing all fingerprints, when I register a finger, it sometimes says that a similar fingerprint was detected (although there are no other fingers registered). This is not normal. When fingerprints are removed, any previous registered data should be wiped from the database/partition used to store the fingerprint data.
Having to completely wipe the phone to clean old data should not be necessary.

I thought the fp sensor was crap at first. Once I realized I had face unlock on at the same time, I figured out that was my problem. After turning it off, unlocking by fingerprint is super quick and accurate. Like others, I was careful to register my thumbs multiple times, making sure I turned it at slightly different angles each time. Working great!
I'm using the Cosmos animation.

No issues here and I have both of those options enabled. I am also using a liquid skin protector as well, not glass. But that has nothing to so with face unlock. I find they both have their scenarios that compliment each other quite nicely. Unlocks damn near as fast as the HW based ones

joaste said:
I must admit that I'm a bit disappointed by the fingerprint reader. It is very fast right after registering but then slowly started to get slow and even fail over time, instead of getting faster as some mention.
I have cleared cache many times, removed and re-added the fingerprints, added the same finger twice, used the fp reader 30 times in a row, but still the same happens overtime.
This has been done with and without a screen protector.
I'm on ob4 now, but it was the same on stock and previous betas.
I also noticed that after removing all fingerprints, when I register a finger, it sometimes says that a similar fingerprint was detected (although there are no other fingers registered). This is not normal. When fingerprints are removed, any previous registered data should be wiped from the database/partition used to store the fingerprint data.
Having to completely wipe the phone to clean old data should not be necessary.
Click to expand...
Click to collapse
I have observed the same issue too and I'm sure most people here are also facing the same issue.
When you register your finger prints again, unlocking is blisteringly fast, it's as if your phone has magically increased the unlock speed and the speed it takes for the fingerprint sensor technology to do it's job.
This doesn't last long as after the device has been asleep for some time, the fingerprint reader becomes basically lazy again, it will still read your fingerprints, but the success rate noticeably decreases.
I've noticed this for some time now.
Another observation I've made is that changing the animation type, also results in the fingerprint sensor suddenly becoming super fast, again this is not permanent as it becomes noticeably slower after some time.
To me these issues appear to be software / coding related, as the scanner is clearly capable of recognising and unlocking the device at fast speeds, the issue is with consistency.

When you guys talk about registering the same fingerprint again, are you deleting the first one or just adding it again? I keep getting an error saying that fingerprint is already registered. The weird thing is, I don't have any issues with my banking apps that I sign in with my fingerprint.

exhibitA said:
When you guys talk about registering the same fingerprint again, are you deleting the first one or just adding it again? I keep getting an error saying that fingerprint is already registered. The weird thing is, I don't have any issues with my banking apps that I sign in with my fingerprint.
Click to expand...
Click to collapse
We are adding the same one again. Just keep slightly moving it so that it registers different areas of your fingerprint. I've registered both thumbs twice and one index finger once for my five total prints.

Finger print scanner is pure garbage. I welcome the one on my old OnePlus 3t. I had to keep registering my finger prints over a dozen times. I've even disabled face unlock but it doesn't make any difference. Tht in screen finger print scanner is a nice idea but hopefully it'll get fixed.

Jank4AU said:
We are adding the same one again. Just keep slightly moving it so that it registers different areas of your fingerprint. I've registered both thumbs twice and one index finger once for my five total prints.
Click to expand...
Click to collapse
Ok, thanks. I added both of my thumbs again. I'll just give it some time. I don't see the point of registering any other finger, the placement of the sensor makes the thumb the most logical choice.
Does it make any difference if the phone is unlocked/not a T-Mobile version? I have the A6013 with the bootloader unlocked. Still on the stock (updated) OOS.

What I find weird is that I sometimes have issues unlocking my phone using fingerprint but I've rarely ever had issues with apps that use my fingerprint(Starbucks, Chase/Google pay, BoFA, Google play). Anyone else notice this? I do have both fingerprint and facial recognition on.

I have the same issue as others who have said the fingerprint sensor gets worse over time, not better. I was hoping the 9.0.12 OTA update would fix it. Just received that update today, but the problem remains.
I deleted all the fingerprints and re-entered them afterwards. Nothing has helped, not even factory reset. It's so frustrating because the sensor worked great for me prior to a previous update (9.0.10, I think it was).
I've seen other complaints here and there about the sensor not working. But it seems relatively uncommon, so not taken all that seriously. Guess I'll keep watching here to see if any solutions are uncovered.

bigdogdon said:
I have the same issue as others who have said the fingerprint sensor gets worse over time, not better. I was hoping the 9.0.12 OTA update would fix it. Just received that update today, but the problem remains.
I deleted all the fingerprints and re-entered them afterwards. Nothing has helped, not even factory reset. It's so frustrating because the sensor worked great for me prior to a previous update (9.0.10, I think it was).
I've seen other complaints here and there about the sensor not working. But it seems relatively uncommon, so not taken all that seriously. Guess I'll keep watching here to see if any solutions are uncovered.
Click to expand...
Click to collapse
Use the McLaren animation

Smart Lock

Smart Lock has always been kind of hit or miss but it seems worse on this phone. Is anyone else having problems with keeping the phone unlocked at a trusted location? Some days it works and some days it doesn't. Seems to have a mind of it's own.
Also, one thing I've always hated about it is it relocks itself at a trusted location if you don't use the phone for 4 hours. Is there anyway to adjust this? Kind of stupid for it to lock itself at my house while I'm sleeping and then the smart unlock doesn't work again until I leave and come back (sometimes).

You could give Bixby routines a shot

vintagerock said:
Smart Lock has always been kind of hit or miss but it seems worse on this phone. Is anyone else having problems with keeping the phone unlocked at a trusted location? Some days it works and some days it doesn't. Seems to have a mind of it's own.
Also, one thing I've always hated about it is it relocks itself at a trusted location if you don't use the phone for 4 hours. Is there anyway to adjust this? Kind of stupid for it to lock itself at my house while I'm sleeping and then the smart unlock doesn't work again until I leave and come back (sometimes).
Click to expand...
Click to collapse
I feel the opposite. s8+, Note 8 and s9+ always gave me trouble. So far the 10 has worked every time. I add multiple locations by dragging the pin half way from the middle to the outer circle in 4 directions. Habit i got in to with previous phones because smart lock never worked. Maybe calibrate the GPS?

nugzo said:
I feel the opposite. s8+, Note 8 and s9+ always gave me trouble. So far the 10 has worked every time. I add multiple locations by dragging the pin half way from the middle to the outer circle in 4 directions. Habit i got in to with previous phones because smart lock never worked. Maybe calibrate the GPS?
Click to expand...
Click to collapse
So you essentially use 4 locations to surround the actual location you want to stay unlocked at? I could try that.
Any solution for having it remained unlocked when you don't use phone for awhile like overnight?

nugzo said:
I feel the opposite. s8+, Note 8 and s9+ always gave me trouble. So far the 10 has worked every time. I add multiple locations by dragging the pin half way from the middle to the outer circle in 4 directions. Habit i got in to with previous phones because smart lock never worked. Maybe calibrate the GPS?
Click to expand...
Click to collapse
Same boat as you, my S8+ was horrible at keeping the phone unlocked with smartlock while i was home. With this S10+, thankfully no issues so far but I do like your approach of doing multiple coverage areas of the same spot.

dansan382 said:
Same boat as you, my S8+ was horrible at keeping the phone unlocked with smartlock while i was home. With this S10+, thankfully no issues so far but I do like your approach of doing multiple coverage areas of the same spot.
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I havent checked to see if good lock routines are working in pie yet. if so i'll use that. It'll keep it unlocked by wifi instead of gps. much more reliable, 100%
---------- Post added at 10:32 PM ---------- Previous post was at 10:31 PM ----------
vintagerock said:
So you essentially use 4 locations to surround the actual location you want to stay unlocked at? I could try that.
Any solution for having it remained unlocked when you don't use phone for awhile like overnight?
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no. i just say ok google in the morning to wake it. my good morning reply only shows search results now instead of my programmed routine interaction - Time, weather, calender, commute, then the news. Does ok google- good morning or good night work for you or anyone?

nugzo said:
I havent checked to see if good lock routines are working in pie yet. if so i'll use that. It'll keep it unlocked by wifi instead of gps. much more reliable, 100%
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I use it and it works great actually. It knows when I'm home, at work, and in my truck. Hasn't been incorrect yet.

Outbreak444 said:
I use it and it works great actually. It knows when I'm home, at work, and in my truck. Hasn't been incorrect yet.
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Smart lock or good lock routines?

nugzo said:
Smart lock or good lock routines?
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Bixby Routines actually