My note 4 freezing and cuts the power - Galaxy Note 4 Q&A, Help & Troubleshooting

Hello guys i have galaxy note 4 910c running on 6.0.1 android
When sometimes when i try to open an app the device just cuts the power and when i try to wake it up from power button it doesn't respond even if I try to restart by pressing it long
The only thing make it respond is remove and put back the battery into it then it works again
Also if i plugged it into charger it shows the battery level and then i press the power button it work
I made stress test by antutu benchmark and it passed the test
So i don't know what's wrong with my device?
Please help

same here....but I know that it happens when I put network to LTE mode so the solution for me is to put to GSM only...

basimzanaty said:
same here....but I know that it happens when I put network to LTE mode so the solution for me is to put to GSM only...
Click to expand...
Click to collapse
It's on lte but my sim don't support lte it's happening on 3g
Thanks for help

Sallo2006 said:
It's on lte but my sim don't support lte it's happening on 3g
Thanks for help
Click to expand...
Click to collapse
I think it is a Samsung issue as I saw complaints about it on other SAM mobiles like Note 3 , 5 and S4 and even S7 ...so I'm hesitating to purchase s8..

Also ....make sure not to have wifi and mobile data on at the same time because I noticed random restart when I have them on...good luck..

same bug to me,
randomly its get super slow and cut power.
any solution?

Here is a simple fix using Wake Lock app.
https://www.youtube.com/watch?v=d1PaxEr76KY

Related

WiFi hangs and drops

Hi
I'm currently having a problem with my S4 that is driving me mad.
Ever since I got the phone I've had a bit of a problem with the WiFi connection. I've flashed a few kernels and some seems to help the problem more than others but it's still there.
What happens is the phone connects to WiFi no problems. Then maybe after a few minutes of use the phone won't give me any data. If I search a Web page it just hangs and then says unable to display web page. I then have to knock the WiFi off and back and and it cures the problem temporarily.
Sometimes the WiFi connection can be fine and last a few hours without hanging. Other times it can last a few minutes. The WiFi icon always remains on the screen and the arrows act as if data is getting processed but nothing ever happens. The odd time it will also kick itself off the WiFi and reconnect.
It's driving me mad having to constantly knock it on and off. I'm missing WhatsApp messages for hours because of it also.
Is it a common problem? If not the phone
is still under warranty so I will have to send it back but then that's me phone less for god knows how long
Any help would be great.
Sent from my GT-I9505 using xda premium
dj_sploits said:
Hi
I'm currently having a problem with my S4 that is driving me mad.
Ever since I got the phone I've had a bit of a problem with the WiFi connection. I've flashed a few kernels and some seems to help the problem more than others but it's still there.
What happens is the phone connects to WiFi no problems. Then maybe after a few minutes of use the phone won't give me any data. If I search a Web page it just hangs and then says unable to display web page. I then have to knock the WiFi off and back and and it cures the problem temporarily.
Sometimes the WiFi connection can be fine and last a few hours without hanging. Other times it can last a few minutes. The WiFi icon always remains on the screen and the arrows act as if data is getting processed but nothing ever happens. The odd time it will also kick itself off the WiFi and reconnect.
It's driving me mad having to constantly knock it on and off. I'm missing WhatsApp messages for hours because of it also.
Is it a common problem? If not the phone
is still under warranty so I will have to send it back but then that's me phone less for god knows how long
Any help would be great.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
if you are rooted, flash this http://www.adrive.com/public/8DJWtV/WifiFix.zip
its a fix that sorted out my wifi problems
I think you should revert back to the latest stock and reset your modem. There might be some fancy settings in your modem software that need to be turned off. I read that somewhere but can't remember which ones. Just search on here.:cyclops:
Hi guys, sorry I've just seen the replies and thank you for taking the time
I shall have a blast at both your solutions and report back.
Thank you again
Well I tried the WiFi fix but that hasn't cured my problem. Today I will flash to stock rom and then re-root and see if that makes a difference. If not its off for repair under warranty and the old Nokia 8210 will be coming out of retirement for a few days lol
Sent from my GT-I9505 using xda premium
Any news?
Sent from my GT-I9500 using xda app-developers app
May be a fix?
1) type *#0011#
2) press menu button and select wifi
3) turn off power saving mode
4) restart
Alternative
1) download terminal emulator
2) type ping google.com
Credits to the one who discovered this.
jehbrian said:
May be a fix?
1) type *#0011#
2) press menu button and select wifi
3) turn off power saving mode
4) restart
Alternative
1) download terminal emulator
2) type ping google.com
Credits to the one who discovered this.
Click to expand...
Click to collapse
Hi jehbrian.
I've never heard of this fix but I'm willing to give it a go (whats the worst that can happen lol).
Done the above and indeed you get to a point where Wifi power saving mode is on. I've knocked it off and will see how I get on in the next couple of days. It does make sense that the power saving mode could be killing the Wifi every now and again.
Thanks for the tip and have a pleasant day :fingers-crossed:
I had tried that one. It spends about 10% more battery.
kertenkele said:
I had tried that one. It spends about 10% more battery.
Click to expand...
Click to collapse
Does it?
Surely there must be something else that can compensate for this loss if it means the Wifi actually works. GPS? Bluetooth? Screen brightness?
My phone is on my dock so can't verify the loss of battery.
kertenkele said:
I had tried that one. It spends about 10% more battery.
Click to expand...
Click to collapse
I've never noticed the battery drain... besides, S4's battery life is bad anyway.
Any solutions ?
Sent from my GT-I9500 using xda app-developers app

Wifi turning off

Hello XDA. I've noticed that my new Note 4 has been dropping the wifi connection while using the Internet. So what happens is the wifi button suddenly becomes grey and I have to press it to enable it again. It works for a while and then it drops off again...then I gotta press it to enable it...
I've discussed this with Verizon and they are suggesting i do the dreaded factory reset.
I have a feeling that I'll be sending this one back...
Any advice from the experts? Thanks in advance.
Are you having this problem at multiple locations or just one? If at multiple locations, I'd have to agree to try a full reset. If at one, could be a router issue.
Just to cover all the bases, you haven't any power management or something like tasker that could be turning off wifi?
No power management software installed and I really haven't used it much anywhere other than my home wi-fi so I guess I should double check it tomorrow on other networks to confirm before the reset.
I had a similar issue with my Note 3 where I couldn't get wifi to stay on no matter where I was and I needed a new phone...that was after using it for 9 months with no issues....this Note 4 is brand new.
If you are using smart network switch option try to disable it and see if its ok
Sent from my SM-N910C using Tapatalk

Help!! My Tab 4 T230U turns off.

Hi Guys, recently I got this tab "new", but when you first start and to few minutes I completely turn off for no reason and to turn newly I have to press the power button for 8 seconds and touch the screen and since then it turns off randomly.
which may be the problem?
please help me!
fredtrejo said:
Hi Guys, recently I got this tab "new", but when you first start and to few minutes I completely turn off for no reason and to turn newly I have to press the power button for 8 seconds and touch the screen and since then it turns off randomly.
which may be the problem?
please help me!
Click to expand...
Click to collapse
If you can get to settings fast enough try checking for and disabling power-saving,
also since this tab is "new" try to get to software menu and check for and disable any custom governor apps installed
and check for root install, bad/broken root etc.
as a precaution don't immediately ask how to do that, incorporate that process into your next search
as it will like result in more knowledgeable in depth answers.
good luck!
if there is a custom recovery and root available you may want to consider a factory reset, NOT a full wipe.
also inspect the tab for signs of tampering/opening at it's seams. as evidence of a battery swap/replacement gone wrong.
you may also be experiencing a loose battery cable issue similar to other samsung devices notably the galaxy tab 3 10.1
m
moonbutt74 said:
If you can get to settings fast enough try checking for and disabling power-saving,
also since this tab is "new" try to get to software menu and check for and disable any custom governor apps installed
and check for root install, bad/broken root etc.
as a precaution don't immediately ask how to do that, incorporate that process into your next search
as it will like result in more knowledgeable in depth answers.
good luck!
if there is a custom recovery and root available you may want to consider a factory reset, NOT a full wipe.
also inspect the tab for signs of tampering/opening at it's seams. as evidence of a battery swap/replacement gone wrong.
you may also be experiencing a loose battery cable issue similar to other samsung devices notably the galaxy tab 3 10.1
m
Click to expand...
Click to collapse
thanks for the reply... I found the problem and the problem is the Wi-Fi, when this off working perfect and does not turn off, but the Wi-Fi is turn on the tab begins to fail and turn off.
fredtrejo said:
thanks for the reply... I found the problem and the problem is the Wi-Fi, when this off working perfect and does not turn off, but the Wi-Fi is turn on the tab begins to fail and turn off.
Click to expand...
Click to collapse
run a test for me ?
disable syncing functions and data usage, it's in wifi/connection settings
keep wifi off .
Plugin tab to charger, not usb port, now turn on wifi and operate the tab
as normal, browsing music camera etc. till it crashes. if it does.
m
moonbutt74 said:
run a test for me ?
disable syncing functions and data usage, it's in wifi/connection settings
keep wifi off .
Plugin tab to charger, not usb port, now turn on wifi and operate the tab
as normal, browsing music camera etc. till it crashes. if it does.
m
Click to expand...
Click to collapse
ready, let it charge overnight, wifi turn on and downloandig a game and not turn off worked perfectly!!
then what will be the problem?
fredtrejo said:
ready, let it charge overnight, wifi turn on and downloandig a game and not turn off worked perfectly!!
then what will be the problem?
Click to expand...
Click to collapse
hmmm, okay run it all day while connected to charger, not usb port.
we're ruling out a hardware issue and focusing on a battery problem , maybe.
from what i was able to find on the subject, that seems to be the test.
additionally take account of all existing apps and process that run automatically at boot.
you may be exhausting your available ram which does cause hangs and unexpected reboots.
you can access and disable many preinstalled bloat apps without being rooted.
disabled all the samsung/3rd party ware or at least what you know you don't need.
now if at the end of your day long test the tab doesn't hang and reboot then it has to be your battery.
as a side test place your tab on a table and pound the table with your fist.
if the tab shuts off or reboots it's your battery cable. do that test with the tab unplugged.
m
moonbutt74 said:
hmmm, okay run it all day while connected to charger, not usb port.
we're ruling out a hardware issue and focusing on a battery problem , maybe.
from what i was able to find on the subject, that seems to be the test.
additionally take account of all existing apps and process that run automatically at boot.
you may be exhausting your available ram which does cause hangs and unexpected reboots.
you can access and disable many preinstalled bloat apps without being rooted.
disabled all the samsung/3rd party ware or at least what you know you don't need.
now if at the end of your day long test the tab doesn't hang and reboot then it has to be your battery.
as a side test place your tab on a table and pound the table with your fist.
if the tab shuts off or reboots it's your battery cable. do that test with the tab unplugged.
m
Click to expand...
Click to collapse
Ok, 'll do test and then I commented as I was, Thanks!!
fredtrejo said:
Ok, 'll do test and then I commented as I was, Thanks!!
Click to expand...
Click to collapse
these days that I have been testing, random paid only happens when the battery is in the percentage of 70-100.
moonbutt74 said:
hmmm, okay run it all day while connected to charger, not usb port.
we're ruling out a hardware issue and focusing on a battery problem , maybe.
from what i was able to find on the subject, that seems to be the test.
additionally take account of all existing apps and process that run automatically at boot.
you may be exhausting your available ram which does cause hangs and unexpected reboots.
you can access and disable many preinstalled bloat apps without being rooted.
disabled all the samsung/3rd party ware or at least what you know you don't need.
now if at the end of your day long test the tab doesn't hang and reboot then it has to be your battery.
as a side test place your tab on a table and pound the table with your fist.
if the tab shuts off or reboots it's your battery cable. do that test with the tab unplugged.
m
Click to expand...
Click to collapse
these days that I have been testing, random paid only happens when the battery is in the percentage of 70-100.
fredtrejo said:
these days that I have been testing, random paid only happens when the battery is in the percentage of 70-100.
Click to expand...
Click to collapse
fred,
sorry to take so long to get back to you. I am out of idea's. all i can think of if using an app to reset your
battery stats. try sdmaid, also research battery reset/calibration.
m

Wi-Fi won't turn on after phone sleeps, sometimes

Hi!
My n9005 works perfectly fine, but SOMETIMES in standby when I wake the phone up, I notice Wi-Fi is turned off, while it previous it was on.
When I try to move the knob thing to turn on Wi-Fi it just does the animation and stays like it's trying to turn it on, but doesn't.
I have to restart the phone every time to make Wi-Fi work again.
This doesn't happen a lot of the time, but it's annoying.
Is this a common thing? What could I do to fix it?
Thank you for your time.
Open wifi menu and go to option.
then go to advanced, there is and option "keep wifi on during sleep". Make sure it says "always on"
The problem isn't that.
That's how it is by default.
I would be able to turn wifi on after it turned off if that was the problem.
In my case I need to restart the phone to be able to.
Factory reset and or rom reinstall
Sent from my Limited Edition Note 3 LTE using Super Tapatalk
I did that
AndrOmega said:
Factory reset and or rom reinstall
Sent from my Limited Edition Note 3 LTE using Super Tapatalk
Click to expand...
Click to collapse
I did a factory reset and Odin flash of the same exact ROM that I had by downloading from Sammobile.
The problem is so random and seems to only happen when the phone sleeps or is charging. Sometimes it works for a few days, sometimes it will happen, no WiFi until a restart.
EDIT:
Maybe I should download another ROM from sammobile and try that?
Does that trip Knox?
I have a [Austria (T-Mobile) MAX] ROM (PDA:N9005XXUGBOK6
CSC:N9005MAXGBOK1) atm, I bought the Note 3 used and it had that. But I live in Serbia, maybe I should try the Serbian one in example for my carrier?
The WiFi problem is just annoying at most, it doesn't happen often, but I shouldn't have to restart the phone to have WiFi.
As its an old old problem google it .
JJEgan said:
As its an old old problem google it .
Click to expand...
Click to collapse
I did,
Ive found people that the wifi icon is grayed out.
Thats not the issue here.
Please help me out here. Tomorrow Ill be opening up the phone with a friend to check for water damage if any. Since I bought it used.
If I dont have to do that, please reply.
BUMP
JJEgan has disabled private messages, so I can't really contact him on a solution or what he meant.
For anyone interested, I solved my problem on my own.
Enter *#0011#, press menu key, tap on WiFi tab, tap on the power saving button so it's off.
I didn't experience the same issue ever again.

please fix this network issue

My zuk z1 is working properly till now except the network tower problem.. I tried few restarts nothing helps.. It says no service. After I restart my phone.. On inside of top slide screen aeroplane mode is off but when holding the power button their u see that aeroplane mode is on.. After I switch off I can't switch on from that screen I can only came back inside and switch on that.. I think its bug fix.. Can anyone help with this please... I even took out the sin slot and put it in on another slot then did restart .. Nothing helps.. Aeroplane mode is on after I switch off that also no service .. Some one help with this is the second time.. Last time I did restart it came. This time I am suffering for two days with this
I am also facing same problem from 2 days.
Kausik2888 said:
My zuk z1 is working properly till now except the network tower problem.. I tried few restarts nothing helps.. It says no service. After I restart my phone.. On inside of top slide screen aeroplane mode is off but when holding the power button their u see that aeroplane mode is on.. After I switch off I can't switch on from that screen I can only came back inside and switch on that.. I think its bug fix.. Can anyone help with this please... I even took out the sin slot and put it in on another slot then did restart .. Nothing helps.. Aeroplane mode is on after I switch off that also no service .. Some one help with this is the second time.. Last time I did restart it came. This time I am suffering for two days with this
Click to expand...
Click to collapse
.
I am also facing ditto problem from 2days. Please let us know the solution if anybody resolved it.
Ya please help us out of this...
Same here....
gkanaje said:
.
I am also facing ditto problem from 2days. Please let us know the solution if anybody resolved it.
Click to expand...
Click to collapse
Kausik2888 said:
Ya please help us out of this...
Click to expand...
Click to collapse
bromän said:
Same here....
Click to expand...
Click to collapse
There is a thread created where we are collecting all the cases that are occurring with this same problem
All time airplane mode on
Same problem here
kausik2888 said:
my zuk z1 is working properly till now except the network tower problem.. I tried few restarts nothing helps.. It says no service. After i restart my phone.. On inside of top slide screen aeroplane mode is off but when holding the power button their u see that aeroplane mode is on.. After i switch off i can't switch on from that screen i can only came back inside and switch on that.. I think its bug fix.. Can anyone help with this please... I even took out the sin slot and put it in on another slot then did restart .. Nothing helps.. Aeroplane mode is on after i switch off that also no service .. Some one help with this is the second time.. Last time i did restart it came. This time i am suffering for two days with this
Click to expand...
Click to collapse
i am facing the same problem since two days..cant use my phone total loss of money
dear lenovo team please help to clear this bug.
hi, today a friend faced the same issue on his Z1, but with a slightly difference. the chrome browser was the only app that could get internet access. SMS and calls are still functional at this point. We have tested many things without success until we tried a simple test. he gave me his 1+1 SIM (german provider) for me (OnePlus3) and i gave him my congstar SIM (telekom daughter company). the 1+1 SIM has not worked on my OnePlus 3 but with the congstar SIM on his Z1 everything worked perfect.
dr_root said:
hi, today a friend faced the same issue on his Z1, but with a slightly difference. the chrome browser was the only app that could get internet access. SMS and calls are still functional at this point. We have tested many things without success until we tried a simple test. he gave me his 1+1 SIM (german provider) for me (OnePlus3) and i gave him my congstar SIM (telekom daughter company). the 1+1 SIM has not worked on my OnePlus 3 but with the congstar SIM on his Z1 everything worked perfect.
Click to expand...
Click to collapse
Any updates ? I`m facing the same problem , i have flashed custom rom , but without any luck. Now i have the stock rom.. the problem persists
alexandru1993 said:
Any updates ? I`m facing the same problem , i have flashed custom rom , but without any luck. Now i have the stock rom.. the problem persists
Click to expand...
Click to collapse
OK in the end the phone have not recognized the right APN settings , so it needed to be set manually
May be you should boot in safe mode and there turn off airplane mode from power menu.
@dr_root @raza_maestro could you elaborate please? Still some people with this bloody bug here
axolotl98 said:
@[email protected]_maestro could you elaborate please? Still some people with this bloody bug here
Click to expand...
Click to collapse
If its an issue of no signals at all for both sims then it might be an old bug where the phone is continuously in airplane mode without showing.
To solve this you have to boot in safe mode( power+ vol down) , then disable airplane mode from settings or power menu.
It might solve the issue. Hope it helps.
raza_maestro said:
If its an issue of no signals at all for both sims then it might be an old bug where the phone is continuously in airplane mode without showing.
To solve this you have to boot in safe mode( power+ vol down) , then disable airplane mode from settings or power menu.
It might solve the issue. Hope it helps.
Click to expand...
Click to collapse
Thanks. I do enter safe mode, but there is no option that even resembles any airplane mode

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