Database Users

Power Button CRACK? Check your phone.

Was made ware of this issue today in posts on other EVO 4G forums and was wondering if any XDA users noticed the problem. Searched to see if this was already posted here, but didn't come up with any threads.
Photo of an example found here; http://i50.tinypic.com/2hrhcie.jpg
Originally found posted here;
http://forum.androidcentral.com/htc-evo-4g/20041-power-button-crack-check-your-phone.html
http://forum.ppcgeeks.com/showthread.php?t=127843

Mines cracked going to the screen and not the battery.
How did this happen?!

lol @clockcycle, you're making the rounds aren't you?
after seeing your thread at sprintusers I stopped by a Sprint store near my house and showed them. They said they would definitely replace it... if they had any in stock...
TheMayer78

nebenezer said:
lol @clockcycle, you're making the rounds aren't you?
after seeing your thread at sprintusers I stopped by a Sprint store near my house and showed them. They said they would definitely replace it... if they had any in stock...
TheMayer78
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Click to collapse
I waited 30 days to get a replacement swap out for screen seperation. Now its out of that 30 days and RS says they can't do it now.
BS.

Why would they u had to hit it on something
Sent from my Evo on on the Now network from Sprint
oh and duck Apple

kwajr said:
Why would they u had to hit it on something
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Click to collapse
Nope. I treat my phones probably better than just about anything. I've never dropped it or hit it on anything. That's evident by the complete absence of any scuffs or scratches anywhere else on the phone.
Also I didn't go in all pissed off or bothered, I just told him I found a defect and asked him his opinion about it

Got the same frikken issue. I had just made the decision to keep the phone today too. I can get a replacement but i am worried whether they'll fix the hole for rooting on the new unit.
Never dropped it. I do believe it could be from holding the power button combo when tryin to boot into recovery early in this EVO's life.

I noticed this awhile ago, i don't notice it unless i'm running my fingernail along it

DAMN IT! I just checked mine and there is a crack. I've NEVER dropped my phone either.
Weak sauce!

Crack free, going on 1 month

Yup, i have one also, but it doesnt bother me at all TBH

Nothing here, so far

I don't have one either, and I did drop my phone once. It was in a hard case, and it fell on carpet.

i don't have one.i think my invisible shield is helping hold it all together.
Sent from my PC36100 using the XDA mobile application powered by Tapatalk one.

Yeah I have it on mine. My original store said they'd replace it but the one where I'm at now called it a cosmetic defect and they wouldn't do anything. I haven't even done anything to damage it.
sent from my Evo beast

mrono said:
I noticed this awhile ago, i don't notice it unless i'm running my fingernail along it
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SPENONE said:
Yup, i have one also, but it doesnt bother me at all TBH
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Likewise, its very difficult to see but it does bring out my ocd just a little. I think I'll stop at the Sprint repair center tomorrow. If they want to replace it with a new one I'll probably let them

biggest problem i see with this is that if the other side cracks the we may well lose a power button.

DANG IT! Mine is, cracked up toward screen/speaker. That kind of sucks, but it is kind of invisible, too.
I'll call Sprint tomorrow and see if they'll believe that it happened on its own.
What's up with Sprint chat lately, anyway? It is always off line.

No crack, and dropped it on pavement a couple of weeks ago, no case.

Mine is cracked. Didn't even notice it though until I read this thread.

Back button?

is it just me or is the back button the hardest to get?

Darrien13 said:
is it just me or is the back button the hardest to get?
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hmm i dont notice it, but they are better than the N1 touch buttons

i think its because I don't put enough pressure on it as seeing it is the smallest one

It is the curved screen, it makes it curve upwards and that's what I think makes it hard to get used to, after that it is pretty damn good.
Sent from my Nexus S

I have trouble with it too.
Sent from my Nexus S using XDA App

I had a problem with mine as well, exchanged it and no problem anymore. The button just didn't work that well.
Sent from my Nexus S using XDA App

Also having trouble with the back button.
I think I'll go exchange it.

I don't think its worth taking back because you may get a device with something else wrong

A lot of people having issues, my device is solid, I am telling you it is just that curve that really takes some getting used to, I got used to it.
Sent from my Nexus S

Actually when I took it back to Best Buy the employee checked it too... you could press the other 3 buttons with no problem, but the back button just didn't work. About 2/3 of the presses would not register. I thought it was the screen curve also, but 2 others agreed at the store. My replacement has no such issue.

ooh, mines is nowhere like that.

Darrien13 said:
I don't think its worth taking back because you may get a device with something else wrong
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Click to collapse
So you're suggesting someone settle for a defective unit instead? No... keep going back until you get a perfect unit. $529 isn't paltry. I'd just open it up and play with it right then and there in the store and make sure it's up to snuff before leaving.

uansari1 said:
So you're suggesting someone settle for a defective unit instead? No... keep going back until you get a perfect unit. $529 isn't paltry. I'd just open it up and play with it right then and there in the store and make sure it's up to snuff before leaving.
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Click to collapse
I think phones are like snowflakes no two are made exactly the same

Is this phone worth saving, or trash it.

Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?

No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.

Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.

Why did you not ask this question in the other thread you started?

I'll buy it off of you. pm me

You could use the HDMI out and use it as a Linux PC.
*shruggs*

holy crap what did you do to it

Jfree3000 said:
No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.
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Vdubtx said:
Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.
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Click to collapse
I need the actual LED display also, not just the glass.
I do have insurance, but at the time it was still on the road so I claimed it lost, it was still there when I came back home so I picked it up.

dhmgejs said:
holy crap what did you do to it
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Forgot it on top of the car and did a little driving, got ran over when it fell off

jcbofkc said:
Why did you not ask this question in the other thread you started?
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It go over ran by ignorant people so it got shut down

mikeschevelle said:
It go over ran by ignorant people so it got shut down
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Fair enough. I did not notice it was locked. Good luck!

save it for a rainy day. spare battery or whatever isnt damaged. i dont see the need to start a thread to help make a decision about something that does not help anyone else on XDA.
If anything we now know, not to leave our expensive device on a car and drive away. Thank you for the insight.

mikeschevelle said:
It go over ran by ignorant people so it got shut down
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Click to collapse
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android

mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
300$ AU + a do it yourself video: http://youtu.be/_70-W9JjVjg

mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?

marhensa said:
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android
Click to expand...
Click to collapse
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.

Kreeker said:
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?
Click to expand...
Click to collapse
I claimed it as lost, It fell off on a very busy road and I wasnt to keen on trying to stop traffic to get it. On the way home it had worked its way closer to the side of the road and traffic was a lot lighter so I decided to venture out (mainly just to see if my SD made it). I had already made the claim though as lost, since I didnt plan on trying to retrieve the phone.

mikeschevelle said:
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.
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Click to collapse
i feel you man. people bandwagon and gang up way too easily.

It's sad really
Sent from my SGH-T999 using xda app-developers app

Well I Had My HTC Fun >:(

Got my first one launch day it got so hot that you could hardly hold it through a Otterbox commuter case and the lag oh my god it was horrible just a dud phone. Well got #2 yesterday the volume rocker on it sticks and you cannot turn it down with it, and by it sticking you try to turn it off and just resets. When it is sticking even the slider refuses to work just keep returning to the top. I would like to love the phone it is a nice piece of hardware but these issues are just way to much for a flagship phone imho. I still may try one more but getting pretty fed up with them to be honest. May prettier and fancier but my Nexus 4 or Note 2 have never let me down yet. See what Monday brings when I return this one..... Sorry I had to vent so frustrated

Manitobamonster said:
Got my first one launch day it got so hot that you could hardly hold it through a Otterbox commuter case and the lag oh my god it was horrible just a dud phone. Well got #2 yesterday the volume rocker on it sticks and you cannot turn it down with it, and by it sticking you try to turn it off and just resets. When it is sticking even the slider refuses to work just keep returning to the top. I would like to love the phone it is a nice piece of hardware but these issues are just way to much for a flagship phone imho. I still may try one more but getting pretty fed up with them to be honest. May prettier and fancier but my Nexus 4 or Note 2 have never let me down yet. See what Monday brings when I return this one..... Sorry I had to vent so frustrated
Click to expand...
Click to collapse
sounds like you got a faulty one.. because ive never experienced lag on my one.. swap it get a new one. it wont disappoint.

Manitobamonster said:
Got my first one launch day it got so hot that you could hardly hold it through a Otterbox commuter case and the lag oh my god it was horrible just a dud phone. Well got #2 yesterday the volume rocker on it sticks and you cannot turn it down with it, and by it sticking you try to turn it off and just resets. When it is sticking even the slider refuses to work just keep returning to the top. I would like to love the phone it is a nice piece of hardware but these issues are just way to much for a flagship phone imho. I still may try one more but getting pretty fed up with them to be honest. May prettier and fancier but my Nexus 4 or Note 2 have never let me down yet. See what Monday brings when I return this one..... Sorry I had to vent so frustrated
Click to expand...
Click to collapse
I understand the frustration, no flagship phone should have QC problem but unfortunately they exist. They say 3rd time is the charm. Sorry to see you leave if you decide to go. Good luck.

Just ask for the latest batch of phones when you go in.. If you're lucky enough to return to a retail outlet, you can check the device before they move it to your account. I went through literally 5 phones on my last go around. I was determined to find a decently built device.
Sent from my HTC One using xda premium

born_fisherman said:
Just ask for the latest batch of phones when you go in.. If you're lucky enough to return to a retail outlet, you can check the device before they move it to your account. I went through literally 5 phones on my last go around. I was determined to find a decently built device.
Sent from my HTC One using xda premium
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Click to collapse
Well I picked up another today and all is good so far I hope it stays that way !!! Maybe third time is a charm .

Manitobamonster said:
Well I picked up another today and all is good so far I hope it stays that way !!! Maybe third time is a charm .
Click to expand...
Click to collapse
Awesome. Persistence pays off!
Sent from my HTC One using xda premium

Bent @ the volume button, how to get replacement?

Another case of bent at the volume rocker area. Always been in a case & Tempered Glass Protector, never sat on (keep in shirt/jacket pocket; couldn't put it in my back pocket if I wanted to, as I am in a wheelchair). Bought from Google shortly after release date. Additional issue is that because of the bend, the "volume down" button is "flakey"/sometimes unresponsive.
In my opinion (I know others have argued otherwise), this is a warranty issue. So, what is the best way to "present" this to Google to make the issue of getting a warranty replacement easier?
Should I only tell them about the volume rocker issue so it doesn't "deteriorate" into an issue of "cosmetic" damage? (The bend is minor).
Assuming they replace under warranty for the volume rocker issue, will they "cross-ship")? (I'm disabled, and rely on my phone a lot, so I don't want to be without a phone.
Thanks for any suggestions.

I contacted googled regarding this issue recently. I'm on my replacement device right now actually. I just told them the details of my situation. I even took detailed pictures because my phone looks brand new with a crease by the volume key. They didn't even ask me for the pictures and they issued me an RMA. The RMA device looked brand new so no worries there. I'm super happy with the device because the RMA GPS locks on super fast, the screen has no pink hue like my original device did and no crease!

Just call them, lol. I've never had problems dealing with Google.
Sent from my Nexus 6P using Tapatalk

FuMMoD said:
I contacted googled regarding this issue recently. I'm on my replacement device right now actually. I just told them the details of my situation. I even took detailed pictures because my phone looks brand new with a crease by the volume key. They didn't even ask me for the pictures and they issued me an RMA. The RMA device looked brand new so no worries there. I'm super happy with the device because the RMA GPS locks on super fast, the screen has no pink hue like my original device did and no crease!
Click to expand...
Click to collapse
Mine just bent by the volume buttons too - kinda frustrating since I've had it in a case for so long.
1. How did you contact them? (Phone, chat, etc)
2. How long did it take to get the replacement/did you have to pay for shipping?
3. Did you have to send back the old device?
Thanks!

Google denied my RMA

asj0422 said:
Mine just bent by the volume buttons too - kinda frustrating since I've had it in a case for so long.
1. How did you contact them? (Phone, chat, etc)
2. How long did it take to get the replacement/did you have to pay for shipping?
3. Did you have to send back the old device?
Thanks!
Click to expand...
Click to collapse
1. By chat on the device webpage
2. It took 2 days to ship. It was free by Google through FedEx.
3. They place a hold on the device amount until you return your old device. You had 14 days. Afterwards they keep your money if you haven't sent it back.

michaely123 said:
Google denied my RMA
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Click to collapse
Did they say why?

asj0422 said:
Did they say why?
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Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.

michaely123 said:
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
Click to expand...
Click to collapse
Did u get it from the playstore?
Sent from my Nexus 6P

aalupatti said:
Did u get it from the playstore?
Sent from my Nexus 6P
Click to expand...
Click to collapse
Yup

michaely123 said:
Basically I contacted google about it and they said it was cosmetic damage and my warranty wouldn't cover it. The lady also told me that I could contact Huawei, but I haven't done it.
Click to expand...
Click to collapse
They were not going to replace mine either and told me to contact Huawei but then the rep asked me if there were any other issues with the phone. So I told them about my battery not lasting very long and sometimes my volume button sticks and they RMA'd right away.

millerd79 said:
They were not going to replace mine either and told me to contact Huawei but then the rep asked me if there were any other issues with the phone. So I told them about my battery not lasting very long and sometimes my volume button sticks and they RMA'd right away.
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Click to collapse
LOL I did the same and they still declined it, but I'm going to try again and contact google about my bend near my volume buttons.

michaely123 said:
LOL I did the same and they still declined it, but I'm going to try again and contact google about my bend near my volume buttons.
Click to expand...
Click to collapse
My first 6P did this and they RMA'd it. Tell them it's not cosmetic, it's hindering your ability to toggle volume, they'll replace it.

This is likely a really really dumb question but heck. I am in the same boat with being bent by volume (mine is more near power button). But I am currently rooted and running the pixel rom for the 6P. Do I need to return everything to stock before calling them and before sending back if the issue RMA? Let me know. Thanks.
Edit: Followup question. In the event I DO need to return everything to stock, what is the easiest way to do so these days (been a while since i had to return a device to stock).

thesticks00 said:
This is likely a really really dumb question but heck. I am in the same boat with being bent by volume (mine is more near power button). But I am currently rooted and running the pixel rom for the 6P. Do I need to return everything to stock before calling them and before sending back if the issue RMA? Let me know. Thanks.
Edit: Followup question. In the event I DO need to return everything to stock, what is the easiest way to do so these days (been a while since i had to return a device to stock).
Click to expand...
Click to collapse
You should return to stock if you are going to RMA device. Easiest way is to download latest image for device from Google, unzip and run flash-all.bat command in fastboot like Google suggests. Following the XDA instructions instead and flashing everything separately is unnecessary for a clean install.

Man I thought I was the only one with this issue. Today was it for me, the bezel snapped. I haven't dropped it or sat on it or anything. The bezel seems to be bending at the same spot as everyone else by the volume button.