Database Users

[Q] Help with DVP - won't turn on

Hello. I created this account so I can finally ask some of my questions regarding this phone. I've had it since the January 6th shipping, and it's really been fine for the most part. I've the 8 gig version.
Anyway - within the last few weeks my phone has been refusing to charge on random occasions (it's really very random as to when it will charge and when it won't) - both plugged into the wall outlet via the USB power converter that came with my phone and plugged into my computer.
It's been pretty annoying, but nothing I couldn't work around. It would charge eventually.
However, last night I plugged it in to the outlet and it made the noise confirming it was plugged and started charging. This morning, I unplug it and it's non-responsive. It doesn't respond to anything. I have tried:
-turning it on with the power button; holding it down for an extended period and releasing
-taking out the battery
-plugging it in to my computer (which didn't recognize anything being plugged in)
-plugging it in to a different outlet with a different cable (phone came with two)
I've let it sit plugged in for three hours now and retried all of these things and still nothing... it's dead!
I'm not sure where to go from here? I guess I should have my husband call Dell.
Has anyone had any trouble with the sporadic charging?
Are there any solutions I've missed to get my phone to turn on?

You say you've let it sit for a while, was that plugged into a power source? Try that, it sounds like your battery has gone completely flat and probably needs to sit on a power source. Failing that definitely call Dell and get a replacement battery and charger and see if that fixes it, sounds like one of those items is your problem.

efjay said:
You say you've let it sit for a while, was that plugged into a power source? Try that, it sounds like your battery has gone completely flat and probably needs to sit on a power source. Failing that definitely call Dell and get a replacement battery and charger and see if that fixes it, sounds like one of those items is your problem.
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Click to collapse
Yes, it has been (and still is) plugged in that whole time. I edited my post
Yeah, something is wonky, I just cannot pinpoint it. My husband's will sometimes not charge, too. But, much less often than mine does.

charging issues
In the last 2 days my VP freezes while charging overnight. Restarts when I take out and replace battery. It will also freeze when I try to use any app while charging. I tried to use Dell chat to resolve issue but got bounced around. I even had an agent tell me my service tag wasnt valid. I'll try to call 800# when I have a free hour or so (I'm sure the call will take that long). The first two levels of support at Dell seem to have no clue regarding the VP it's very frustrating. P.S. what happens with all the apps I've purchased if they need to replace my phone?

ChristinaSim said:
Yes, it has been (and still is) plugged in that whole time. I edited my post
Yeah, something is wonky, I just cannot pinpoint it. My husband's will sometimes not charge, too. But, much less often than mine does.
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Click to collapse
Have you swapped batteries with your other DVP? Maybe replacement is the only option, hit up @dellcares on twitter, they have helped me in the past and bypass the whole waiting on hold nonsense with dell mobility.
@tbvnz: all your purchased appls will be reinstalled automatically if you installed them via the Zune software on your pc. The ones installed via the phone can be reinstalled from the MP on the phone, just hit the Buy button again and it will tell you its already been purchased and allow you to download it again.

Update:
I snagged my husband's battery and put it in my phone. My phone immediately came on and is now functioning. My computer recognizes it as being plugged in and it's charging.
And, my battery in my husband's phone works fine. It is fully charged and his phone is having no issues.
Certainly this is annoying (and did in fact happen to my husband a few weeks ago where his phone wouldn't respond until MY battery was put in his phone, but we chocked that up to the battery being dead {which it was}.) but at least my husband and I both have DVPs and can interchange batteries... I wonder what someone who didn't have that option would do.
Certainly confusing that removing and replacing my existing battery wouldn't turn the phone on, but my husband's would - even though both batteries are at full charge.
Thanks for the help! I'm not sure if I should contact Dell about it or not. Clearly it's subpar performance, but I've not been completely impressed by this phone in the nearly two months that we've had them, anyway.

Good to hear you are up and running. You could keep an eye on the situation and contact Dell for a replacement battery if it occurs again.

Thanks. Yep, I'll contact them the next time it happens. Anyone else had this problem??

ChristinaSim said:
Thanks. Yep, I'll contact them the next time it happens. Anyone else had this problem??
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My brother and I have experienced the same behavior on both of our phones. Most recent was his this past week, exactly as you described. It would not turn on via the power button, so I swapped his battery with mine and his booted right up. When I tried his battery in my phone it showed a full charge. That has happened to me one or two times, randomly.

ChristinaSim said:
Thanks. Yep, I'll contact them the next time it happens. Anyone else had this problem??
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Arcarsenal said:
My brother and I have experienced the same behavior on both of our phones. Most recent was his this past week, exactly as you described. It would not turn on via the power button, so I swapped his battery with mine and his booted right up. When I tried his battery in my phone it showed a full charge. That has happened to me one or two times, randomly.
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I've seen that behavior in my DVP (picked it up two weekends ago) and I can tell you how to work around it.
What seems to be happening is some kind of bug when you have it connected and charging and try to turn on/off the phone. If you notice, when it seems unresponsive, the hardware keyboard will probably still light up. This is because it's actually on but the screen just doesn't get any output/input.
What I did was this:
1. Disconnect your phone from the charger.
2. Slide the hardware keyboard down so you can see whether it is lit up (on) or not.
3. Hold down the power button until the exact moment you see the keyboard go dark (off). You have to be quick because it will try to turn right back on a few milliseconds later if you still have the power button depressed, leaving it still non-responsive.
4. Wait a few seconds, and press the power button as normal to turn it on. This time you should see the Dell logo, etc. and everything will be fine.
I've gotten into the habit of either leaving it on or turning it off before I connect it to my charger (it's my alarm clock so it's on almost all the time).
Hope that helps.

my DVP won't turn on either...
Hi - i'm glad i found this post because i've had my DVP for 3 days now and its frozen about 5 times and this morning wouldn't turn on or seem to take a charge. it was fully charged when i put it down last night and this morning there was nothing.
i've stuck it into a wall outlet for now and i guess i'll just wait for it. don't know what else to do. don't know anyone else around with the same phone, so that battery swap isn't an option. pretty funny that you realized to do that and that it worked.
anyway, i feel better now that i've complained about it. thanks.

Did you try pulling the battery and then booting it up? If that doesn't work, after a pull just leave the battery in the phone and let it charge. After 20 minutes you should see it power on.

So it's continued to happen with my phone whenever I have it plugged in to the wall with the brick that came with the phone. Annoying! Basically I cannot have it plugged in next to my bed; it can only charge on my computer. So much for using it as an alarm!
I will try the power down and reboot with the keyboard out. I know what you speak of with the flashing keyboard. I hadn't tried to see if mine is flashing while the phone is 'dead'.

[Q] Note 3 Will not turn on AT ALL

I have a Verizon Note 3 which I have had for about 2 months now, and today I was coming back from a cold trip and plugged it into the car charger via the stock USB cable, and the phone reported a gradual decrease in battery life, from 1% to 0%, indicating that the 12V connection from the car adapter wasn't charging it adequately.
A moment after it reached 0%, the device completely turned off. From that point on, I could not get the car adapter to charge the phone anymore. Thinking it was a limited volt connection with the car adapter, I gave up. Later in the day, I got home with the Note 3, and attempted to directly connect it to the wall charger via the stock USB cable, and to no avail nothing turned on and I did not note any activity.
I started troubleshooting by removing and re-inserting the battery then plugging it in, and that failed. I also tried with another regular micro-USB charger, for a standard Android device, not like the proprietary Samsung charger, and it did not work. Also, I tried connecting the charger directly to the device, without the battery attached, and that did not work. I even tried holding down the power button and home buttons for extended periods of time, but absolutely nothing flashed, beeped, and the screen did not turn on.
Please offer help, I need to know what else I can do.

I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢

LeftyGR said:
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
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I have already tried to isolate the issue with the phone's battery, it seems as if I should be getting a notification or activity by just plugging the device in directly without the battery, but nothing appears even with that. Therefore, I have eliminated that it is an issue with the battery, and it is unresponsive with or without one. There would not be a point in leaving it to charge. I will have to contact either Verizon or Samsung customer support.

I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.

P2o8wer said:
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
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I'll try it.

Customer Service
So I've had some time, and I first took the device into the Verizon Wireless store for support, and was handed a phone number to call. After a large amount of hassle over the account password, I managed to speak to a Verizon rep who told me that if I was to send the phone in after receiving the replacement and "user damage" was detected, then a $400-500 fee would be automatically applied to the account.
With no clear definition of what "user damage" entitles, he gave me the option to go to the Verizon store prior to the mailing of the phone and have the reps look at it there to determine any damage. If damage was not detected, then the reps would log it, and I would not have to pay the fee.
Does anyone know of the alternatives that Samsung provides? So far my experience with Verizon support has been sketchy, and a hefty fee is possible. Has anyone had any experience with this: https://play.google.com/store/apps/details?id=com.samsungadh.premium?
Otherwise, I'll see if I can deal with Verizon and have them send me a new device, then see what Samsung can do for me with their device repair.

What's being referred to as "user damage", is their suspicious that the usb port may have been damaged by you. Which is possible, I guess. Would have been obvious to you if you did it. Just to be sure, carefully check the internals with a toothpick and see if anything feels loose. If you think it might be, they're gonna say it's your fault. Did you buy warranty protection? If so it will cover that and will only run you like $100-150 for replacement.
♢NoteIII♢

Solved
It turns out I simply connected the device to my computer and let it charge and it seems to function properly. Now I have it connected to the wall using the wall charger, and I am getting a weird phenomenon of the battery percentage actually going down while the charger is connected and the charging icon is displayed. I will provide further details later.

Bad
Now it has gotten to a point where it will charge in the computer via the USB cable, but not in the wall with the same USB cable. It is odd, because the phone shows a charging icon but the percentage actually goes down. What is going on? Please help!

try another charger. like everything else they can go bad. eliminates it as a problem if nothing else.
Sent from my SM-N900V using XDA Premium 4 mobile app

Worse
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?

soulcedric said:
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
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I'm assuming that you are not rooted? You need a new phone. But... you said u went to Verizon, did they do anything or stare blankly and point at a ceiling tile? It's possible the battery is borked. But yoh could only check that with another battery...which at the very least a store could do! Just plug in and see if it charges +1-2% with another battery. I only ask this cuz if you replace the phone, I don't think that they send a battery. Don't want you getting a new phone, same battery, and same problem. Just for s**ts n giggles, check that the telltale water damage strip on the battery is still normal...
♢NoteIII♢

god no
Oh no.......god no........the sticker on the battery has red Xs on it. I put it in a bowl of rice, the most I saw was dew on the front over the weekend, I did not submerge it or anything. I do not know if it was triggered prior to this weekend.

I was wrong
It turns out red X's mean that the phone is perfectly OK and no water damage has occurred. It is when the entire sticker is pink that water damage is indicated. This still doesn't solve my problem of it still having problems....I'll take it out of the rice and try turning it on.

status
To confirm, I am currently having a problem with the phone displaying the charging icon in the status bar and not actually charging when plugged into the wall, and instead vibrates every second and has odd orange lines and the screen flashes when the device is turned off and "charging".
When connected to the computer, the device has a RED LED light and displays the powered-off charging screen just fine. The device turns on fine, and charges normally, however with a gray charging icon, not a green one.
Another thing I noticed was that the battery went from 9% to 2% just in the time I connected the phone to the wall to the computer in the span of < a minute.
I had visited the Verizon store once and was told the store did not have the battery in stock, and I would have to call for a new phone + battery free of charge, as long as no user damage was detected on the returned defective device.
At this point, I am so confused to what is happening, I think you were right Lefty when you reccomended I should request a new battery AND device.

What jerks. There's a battery in the floor model. Oh well.
And to be honest it sounds like the battery is not the issue. You say it vibrates every sec or so? Sounds like the cable is not making a full connection. Kinda like it detects a connection. . Oh! Nope, no connection. Connection. Oh! Nope.
♢NoteIII♢

A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.

soulcedric said:
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
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Yeah I just tripped across this thread and was going to say to try to charge it in recovery/safestrap mode. If it's software related in the ROM, it would indeed charge in recovery mode

"Moisture detected" Bug Causing Charging & VR Issues

So I've had my phone for just over 2 weeks meaning unfortunately, I can't go into Verizon for a quick exchange. So I'm not sure if this is a hardware bug that I should be worried about in the future, but ever since I was playing with my gear VR a few days ago my phone randomly enters VR mode. The display goes max brightness, screen goes all black, little "x" on the corner pops up. Another issue I'm facing is it sometimes gives the moisture detected error and doesn't let me charge my phone normally. Luckily I have a wireless charger, and I was able to get the fast charger to work when I got home. I also put it in some rice for the last two hours before going to work.
My main issue is, I haven't actually gotten the phone wet and this problem started a few days ago when I first setup my gear VR. If it somehow got wet could it stay wet for almost 3 days before giving me the "moisture detected" popup?

Oddly, I had exactly the same problem with mine, it hadn't been wet recently, but started flicking between Fast Charge, Cable Charge and refusing to charge at all with a Moisture Detected warning. Only wireless charging would work. I didn't try plugging into GearVR but I did try to connect the phone to my PC via USB and that didn't work either. This started about 9 days ago, got progressively worse.
I'm not sure what has fixed it (fingers crossed) but I tried two things the morning before it sorted itself out. I blew a hairdryer into the usb port on the cool setting for a few minutes, not enough to heat the phone up but I thought it was worth a try to get rid of any moisture that might have gotten in there. I also reset my Google advertising ID, as I'd been having problems with dodgy "virus warning" adware popups in Chrome and the stock Samsung browsers, even after a factory reset and a Malwarebytes scan. The popups stopped, at roughly the same time the USB charging started working again. I'm not saying it's linked, it might just be a coincidence that the moisture sensor started working at the same time I reset my ad ID, I don't know enough about malware to know if it could mess with the phone's moisture lock software. Possibly the hairdryer has dried some moisture or blown out some residue but it didn't start working until several hours after I tried that, but only a few minutes after the ID reset. Might be worth shot trying both?
NB occasionally when I plugged the charger int he screen would go black with a little white 'x' in the lower corner which switched sides a few times before the moisture warning popped up. That sounds similar to your issue with VR.

I had this issue as well. I used a set of tweezers to slightly push up on the plastic piece that holds the contacts inside the charge port and also lightly scraped the contacts with the tweezers to remove and possible corrosion on them. it seemed to work for me. I would caution anybody who is willing to try this to be very gentle and careful while trying this. this is just what worked for me

Had the same problem with brand new galaxy S8. Turned out to be the car charger. No problem on home charger. Had a spare car charger and problem went away.

Moisture In USB Port Warning

So yesterday my phone started freaking out. It started flashing the usb notification and sound as if I was plugging in the phone and unplugging it rapidly, even thought I was plugging nothing in. To see what happen if I actually did plug something in I tied pluggin in the power adaptor and I got the "Moisture In USB Port" warning. My phone has not come into contact with any moisture, and even it somehow had it has been nearly 24 hours and I still get the warning when I try to plug it in. The rapid usb notification happened once again this morning but hasn't happened again since. What is going on? I can't charge my phone unless I turn it off.

I just started getting the same message. No moisture at all.
Sent from my LG-H872 using Tapatalk

Same situation here. I tried to put G6 in a rice over night, without help.
Also I put my device on a coffee machine several hours to get rid of "phantom moisture", without any results at all. I think it's now software related problem.
By the way i can't charge my battery over 50%, to charge it until 50% I need to restart device with attached USB. By the way notification with vibration effect every second is freaking me out.
If someone find any solution please share...

L
Sent from my Pixel XL using Tapatalk

I tried a different charging cable and it was fine.
Sent from my LG-H872 using Tapatalk

Problem solved for me
vintagerock said:
So yesterday my phone started freaking out. It started flashing the usb notification and sound as if I was plugging in the phone and unplugging it rapidly, even thought I was plugging nothing in. To see what happen if I actually did plug something in I tied pluggin in the power adaptor and I got the "Moisture In USB Port" warning. My phone has not come into contact with any moisture, and even it somehow had it has been nearly 24 hours and I still get the warning when I try to plug it in. The rapid usb notification happened once again this morning but hasn't happened again since. What is going on? I can't charge my phone unless I turn it off.
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I took my phone to spain and it had loads of sand on it by the beach. I couldn't charge due to the moisture warning for 3 days. Eventually i found a solution. I loaded that sink with about 2/3rds water. I swilled only the port area in the sink. I then dried the phone as well as possible. I screwed a thin tissue paper up and dabbed round the port. I then found a rectangle piece of card (it was a clothes price tag) it was probably 1 millimetre thick and i pushed it in deep into the usb port to aid cleaning using the corners of the tag. It solved the issue and didnt break anything and cleaned out some of the deep sand and cotton that wasnt drying at 30 celicus heat this week. Saved me claiming on my insurance and the headache of installing all my apps etc. Try it, but be very careful with the card tag as you dont want to break any terminals in the usb slot.

I had the same issue as the original poster about a month ago. I have spent the last few weeks testing and found that for me changing developer settings back to "charging" from "file transfer" has worked. Not saying it will work for you but give it a try!

Having the same issue now. No reason to think much moisture got in. Sat it in rice, etc. Haven't tried washing the port. Anyway, I can charge if I turn on airplane mode then boot into safe mode holding volume down plus power. The moment I plug in, it powers on unless the battery is totally dead. And it never charges close to full even then without the above workaround. Planning on taking the phone in. It's annoying, and my battery life seems shorter with the constant almost-notifications (which started out looking like they came from a variety of apps). Hopefully there's an official solution.

i restarted the phone and it worked

I posted about this a while back and couldnt figure it out so i exchanged for a new one

I would say various kinds of debris could get in the charging port and have enough conductivity to be detected as water. I always hated USB port covers, but at least they prevent this problem.

Fix for moisture detected
The contacts in the usb c are loose and may be cross connecting. I fixed mine by taking the charge cable type c end and squeezing them lightly with needle nosed pliers so the flat sides were BARELY concave. This fixed the problem and I am able to use the original cable to fast charge again.

Hollowtech2 said:
The contacts in the usb c are loose and may be cross connecting. I fixed mine by taking the charge cable type c end and squeezing them lightly with needle nosed pliers so the flat sides were BARELY concave. This fixed the problem and I am able to use the original cable to fast charge again.
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This kinda sorta is working for me. I can slowly move an unplugged USB cable in the port and trigger the notification pop up. As opposed to constantly this now happens intermittently. It started after getting my phone wet. 1 bowl of rice later and the moisture error is gone, but the USB debugging notification appears and disappears rapidly every so often.

Moisture issue, nothing is working?
Reboot with it already plugged in does not help. My phone will NOT stay off now? Every time I select "power off" it restarts as soon as I plug it in. I have no clue what to try now. Seeing if draining my battery will help. Light moisture contact days ago but nothing more than droplets.

For those who're still having issues, the following worked for me:
1. Power off the phone and then power it back on. (This alone should help but if you have power savings mode enabled, carry out step #2)
2. If you have power savings enabled, turn it off and then power the phone off and back on.

I've got the same message after swimming with G6, I've tried to toggle the usb connection port and try to charge it while off / shutdown.. And it works

I've had the same problem. Moisture warning while it's not the case. Lated 3 days and suddenly it was gone. Phone restarted also when trying to charge with power off. Sometimes after couple of restarts it would load. And connecting the cable very shortly helped also someone. It seems to me that it is a bug in the devices because we are not alone with this problem

At least you aren't alone
Same problem happened to me. It was a slow over a week process. First a flashing usb icon I had never seen before then every one in awhile the usb moisture warning started popping up here and there. Still I'm not alarmed. Flash forward to a week later (today) and not only can't I charge my phone passed 4% (after the airplane mode trick seemed to have worked but only briefly) I brought it to Verizon I tried wirelessly charging and using two other corded charges and nothing would make it less than 2 hrs and 30 mins charge time then it's turn on and just die again. Employee was familiar with the prob gave me the warranty # and ill have my new phone tomorrow. In the mean time I've discovered of the 5 places i tried to charge my phone including the Verizon store all power sources were ports or extension cords etc . I found that plugging it into the wall outlet works. Shocker right? Well I hope that the make sure its charger to outlet revelation for myself helps others as they wait for the new phones...:laugh:

I plugged my phone into a computer USB port and switched the USB options to Charge Only and Always and the moisture warning went away.

Had this problem for more then month, and this is how I managed to get rid off that moisture message.
1: Go to Apps>Configure Apps (3 dots menu in upper right corner)>Special access>Modify system settings>Show system (3 dots menu in upper right corner)>LG System server - turn off "Allow write system settings"
2: Apps>Show system (3 dots menu in upper right corner)>LG System server - Turn on "Silent"
Of course, you must be 100% sure that is false message about moisture in USB port

Moisture detected / auto power on override?

So I am at the beach for the week and started getting the moisture detected nag at night. I cant find any way so far to over ride this. Yesterday I was able to charge the phone by plugging the charger in and turning the phone off. I wake up this morning and have gotten the error again. Now I am down to 10% and the phone keeps turning itself back on everytime I turn it off while charging. I have tried leaving it plugged in and plugging it in while off. I have turned dev options on and off along with changing it to MTP mode and using the PC. I have tried a normal charger and a dumb charger.
So someone at LG seems to think they know better than I do. How do I turn this feature off? I know there has got to be a way to make your phone stay off? What if the thing dies now, the hotel catches on fire, and we all burn alive because my phone is dead and cant cant call for help? (actually I dont know that the phone would help to much then kind of like the kids that tried to text 911 during the Va Tech school shooting instead of fighting back or running away) There should be an extremely high liability in not allowing someone to charge their phone.
No I have not taken the phone in the water. Besides it is supposed to be ip68. I was going to try and pick up the buy one get one V30 deal. At this point after the gps fiasco with my old G5 and now this I want no parts of another LG. I dont even want a smart phone but a dumb phone. In fact I want a retarded phone that all you have to do is hit 10 numbers to make a simple phone call.

Kogashuko said:
So I am at the beach for the week and started getting the moisture detected nag at night. I cant find any way so far to over ride this. Yesterday I was able to charge the phone by plugging the charger in and turning the phone off. I wake up this morning and have gotten the error again. Now I am down to 10% and the phone keeps turning itself back on everytime I turn it off while charging. I have tried leaving it plugged in and plugging it in while off. I have turned dev options on and off along with changing it to MTP mode and using the PC. I have tried a normal charger and a dumb charger.
So someone at LG seems to think they know better than I do. How do I turn this feature off? I know there has got to be a way to make your phone stay off? What if the thing dies now, the hotel catches on fire, and we all burn alive because my phone is dead and cant cant call for help? (actually I dont know that the phone would help to much then kind of like the kids that tried to text 911 during the Va Tech school shooting instead of fighting back or running away) There should be an extremely high liability in not allowing someone to charge their phone.
No I have not taken the phone in the water. Besides it is supposed to be ip68. I was going to try and pick up the buy one get one V30 deal. At this point after the gps fiasco with my old G5 and now this I want no parts of another LG. I dont even want a smart phone but a dumb phone. In fact I want a retarded phone that all you have to do is hit 10 numbers to make a simple phone call.
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Hello , yesterday i had my first "fake positive" moisture detection. In my case i used pendrive made of metal which was cold to touch. When i warmed it to room temperature it worked just fine. Maybe your cable connector is too cold?

adamsek said:
Hello , yesterday i had my first "fake positive" moisture detection. In my case i used pendrive made of metal which was cold to touch. When i warmed it to room temperature it worked just fine. Maybe your cable connector is too cold?
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Click to collapse
Thanks. I have tried multiples. Yes it is probably a little more humid here but it shouldnt be enough to trigger the sensor. Afterall last summer I rolled with the thing in my pocket and was sweating all over it. Also, the night I got it I spent one of the nights in one of the courts in richmond looking for someone at a running pace and in ripstop 50/50 nylon without throwing the error. I am thinking my phone might be not quite right. I wish there was an override.

So I found out what it does when it dies finally. It charges to 5% then cuts back on and dies again. I am all about technology but only when it works.
-update.
Went out to swim and before I left I took the rubber case off and jammed the whole phone into one of the vents on the PTAC and cranked it up to 11. I got back and now at least it is showing it is charging and not cutting back on while doing so. Once I get it to 100% we will repeat the process. It is very moist here but I dont see having everyone with a LG or Samsung phone not being able to use them. Yes I am staying in a resort in a first world country not in a shack in off the coast of Lebanon or something.

Try this. exact same thing happened to me.
My LG G6 all of a sudden stopped charging, it said moisture detected and USB port, charging blocked. And then my phone died. I asked my phone provider what to do, they said to call LG. LG said it's because I haven't updated the phone, but my phone was dead. So if your phone has enough battery power to do an update, do it right away. What I did was took it to the store where I bought my phone, charged it wirelessly enough so I can do an update. And that's it , my phone worked fine after. Hope this works for you

You can try this
*#546368#*930# ----> SVC Menu ---> Moisture Detect Setting ---> Disable
Replace 930 with your G6 model number. Mine was 873 and I turned it off. I'll have to test it later to see if I still get the message. Alternatively, what other thing worked for me was switching around the usb type c end that goes in the phone to the smooth side facing up. The connected side always sets off the message

There appears to be a continuity sensor at the rear of the port. If you look to the left and right of the wafer connector in the back of the jack, you'll see two little contacts. My guess is that these create a circuit when damp or covered with any type of slightly conductive dust to trigger a cutoff on the charge port. I had this issue starting at 2am last night (hadn't been outside since 7pm that evening, phone in pocket) throughout today. I tried just cleaning out the port with a microfiber cloth, that didn't seem to do it. So ultimately I ended up shutting the phone off, getting a cotton swab damp with 90% isopropyl alcohol, swabbing the connector until the entire thing was damp, and blowing it out with air duster. Then I used a flat toothpick to clean off any remaining debris and dust inside the ports. No error since, been about 30 minutes. May not solve for you, but this isn't necessarily just water related, definitely seems to be triggered by dust and debris covering the contacts at the rear of the jack.
Edit at 2230 EST: Going on 6 hours now with no further issues.

nmyron said:
There appears to be a continuity sensor at the rear of the port. If you look to the left and right of the wafer connector in the back of the jack, you'll see two little contacts. My guess is that these create a circuit when damp or covered with any type of slightly conductive dust to trigger a cutoff on the charge port. I had this issue starting at 2am last night (hadn't been outside since 7pm that evening, phone in pocket) throughout today. I tried just cleaning out the port with a microfiber cloth, that didn't seem to do it. So ultimately I ended up shutting the phone off, getting a cotton swab damp with 90% isopropyl alcohol, swabbing the connector until the entire thing was damp, and blowing it out with air duster. Then I used a flat toothpick to clean off any remaining debris and dust inside the ports. No error since, been about 30 minutes. May not solve for you, but this isn't necessarily just water related, definitely seems to be triggered by dust and debris covering the contacts at the rear of the jack.
Edit at 2230 EST: Going on 6 hours now with no further issues.
Click to expand...
Click to collapse
How did you get it inside, I'm thinking I did a poor job cleaning the port but a needle barely fits.
Here's my post:
"The message appeared randomly while charging one night. It was nowhere near water for several months and I work in an office.
What I've tried:
- Drying with a hairdryer (not even a temporary fix)
- Force stopping LG system and LG server processes. I even disabled them with package disabler!
- Disabled the moisture sensor in secret menu. Warning still shows up! Even if I try to turn of the phone and charge it.
- Cleaned the USB C socket with a hairpin and cloth
- Cleaned under running water, swapped with alcohol and dried again (getting desperate)
It does however charge if I plug unplug it in like 5 times. Really annoying!
It does this regardless of charging cable, I tried with 5 cables at home and work.
I read somewhere that the pins were causing a short, but the pins are inside the cable right?
What else can I try?"

povertyd said:
You can try this
*#546368#*930# ----> SVC Menu ---> Moisture Detect Setting ---> Disable
Replace 930 with your G6 model number. Mine was 873 and I turned it off. I'll have to test it later to see if I still get the message. Alternatively, what other thing worked for me was switching around the usb type c end that goes in the phone to the smooth side facing up. The connected side always sets off the message
Click to expand...
Click to collapse
Funny, I just tried this and still get the error. You'd think disabling it would remove the damn notification/it from working....

After all the **** I did, I found my problem and solution.
It was because of my charging cable that had bent pins, yet oddly enough the moisture detected error persisted with other cables.
Thru away that cable, then reset the phone cache and soft reboot (volume down + power)
Hope this helps.

Used trimmed down tooth pick and nail vanish remover - gently cleaned and my wife hair dryer on low ...and Voila" back in business ! Thanks for basic idea !

povertyd said:
You can try this
*#546368#*930# ----> SVC Menu ---> Moisture Detect Setting ---> Disable
Replace 930 with your G6 model number. Mine was 873 and I turned it off. I'll have to test it later to see if I still get the message. Alternatively, what other thing worked for me was switching around the usb type c end that goes in the phone to the smooth side facing up. The connected side always sets off the message
Click to expand...
Click to collapse
This Doesn't work on Sprint/Boost Phones. I have tried all the 'hidden menu' codes I can find but none lead to the SVC menu..
- LG ls-993 ZVF