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my galaxy s4 is always boot looping into Samsung galaxy s4 screen. only the download mode screen appears but it reboots again after 5 seconds and keeps on rebooting . any help ?
Do you run with stock or custom recovery? Have you tried to (re-)flash a custom recovery (CWM highly recommended)?
slytidar said:
my galaxy s4 is always boot looping into Samsung galaxy s4 screen. only the download mode screen appears but it reboots again after 5 seconds and keeps on rebooting . any help ?
Click to expand...
Click to collapse
I had this problem once. I had to clear all user data,cache,dalvik and intall everything again
Chalao said:
Do you run with stock or custom recovery? Have you tried to (re-)flash a custom recovery (CWM highly recommended)?
Click to expand...
Click to collapse
thanks for the replay
i flashed a custom recovery. this happened later on. but now that the download mode is rebooting it slef and recovery isnt coming, i dont think i can flash a recovery..
MarceloSiciliano said:
I had this problem once. I had to clear all user data,cache,dalvik and intall everything again
Click to expand...
Click to collapse
cannto do it :/
slytidar said:
thanks for the replay
i flashed a custom recovery. this happened later on. but now that the download mode is rebooting it slef and recovery isnt coming, i dont think i can flash a recovery..
Click to expand...
Click to collapse
Hm, if I understand you correctly, you can boot into download mode but it just lasts a couple of seconds before it reboots on its own, right? You cannot boot into recovery as the screen simply stays black. Can you boot successfully into /system or does it bootloop as well?
Sounds like a hardbrick to me, the only thing I can think of before sending your phone in for repair is to pull out the battery for 1 hour or so, reinsert it and boot directly into download mode and see if it stays there. If it does, flash a custom recovery using Odin and check whether you can boot into it afterwards.
Chalao said:
Hm, if I understand you correctly, you can boot into download mode but it just lasts a couple of seconds before it reboots on its own, right? You cannot boot into recovery as the screen simply stays black. Can you boot successfully into /system or does it bootloop as well?
Sounds like a hardbrick to me, the only thing I can think of before sending your phone in for repair is to pull out the battery for 1 hour or so, reinsert it and boot directly into download mode and see if it stays there. If it does, flash a custom recovery using Odin and check whether you can boot into it afterwards.
Click to expand...
Click to collapse
well i cannot boot into download mode long enough to flash a recovery and i cant boot into system either .. maybe a hardware problem ?
slytidar said:
well i cannot boot into download mode long enough to flash a recovery and i cant boot into system either .. maybe a hardware problem ?
Click to expand...
Click to collapse
Looks like it, did you try pulling out the battery for 1 hour and follow the steps as suggested above?
Chalao said:
Looks like it, did you try pulling out the battery for 1 hour and follow the steps as suggested above?
Click to expand...
Click to collapse
now trying
I'm having the same problem here
dead phone, can't boot into recovery, automatically restarts seconds after going into download mode, it doesn't even charge, battery logo comes out aaaand restart, and it keep going
any help?
Im also having the same problem as of this last night.
cannot boot into recovery.
boots to download mode first screen but when I attempt to press volume up to accept, it reboots.
as soon as i put the battery in it cycles through the samsung logo.
tried removing memory card but didnt help.
tried keeping battery out overnight, nothing.
last thing i changed was flashing --> http://forum.xda-developers.com/showthread.php?t=2201860. did this about 2 days ago.
not sure if that has anything to do with it?
Ares1000101 said:
Im also having the same problem as of this last night.
cannot boot into recovery.
boots to download mode first screen but when I attempt to press volume up to accept, it reboots.
as soon as i put the battery in it cycles through the samsung logo.
tried removing memory card but didnt help.
tried keeping battery out overnight, nothing.
last thing i changed was flashing --> http://forum.xda-developers.com/showthread.php?t=2201860. did this about 2 days ago.
not sure if that has anything to do with it?
Click to expand...
Click to collapse
I think it has nothing to do with it
I'm, I was actually, on stock everything, rom, kernel and recovery
30 68336826
OK so I left my phone without a battery in it for the afternoon, just got back home and gave it a try.
It booted. No idea why or what actually went wrong.
Lets hope it doesn't happen again!
OK, So the point that the phone just start booting just the moment the battery is inserted got me thinking
IS IT THE POWER SWITCH?
and indeed it's, the power switch is stuck on, although I can feel the click when I push, still, seems like something is wrong with it
so I tried to suck it out, hit the phone softly few times while the power switch is facing the ground
inserted the battery, aaaand, it didn't start booting, pressed the power softly, and horaaaaay, it's working
Had the same issue and indeed I knocked the power button several times and it worked very well. Thank you! You saved my day
black heart said:
I'm having the same problem here
dead phone, can't boot into recovery, automatically restarts seconds after going into download mode, it doesn't even charge, battery logo comes out aaaand restart, and it keep going
any help?
Click to expand...
Click to collapse
same problem please help!
vaibhav2296 said:
same problem please help!
Click to expand...
Click to collapse
I have similar problem... and identified its power button.
How i identified is as phone switched on i hold menu button and volume down button together and
it booted in download mode, for download mode you have to keep pressing power button, volume
down button and menu button but it went without pressing power button.. so i assume that its power
button.
Try it... hope will identify your problem
same Problem
Hello!
I have the same problem, and disassemble the cell and saw that the button will operate properly .
Someone has managed to get out of this problem?
thanks a lot... i was facing same problem... i hit ma phn near power switch...again n again... it worked... love u xda
whoa, I just got this problem recently, because some of bezel around my phone has cracked, then I try to glue it roughly.
at the other hand, I tried to install new kernel. I tought that kernel make my phone bricked. then I found this thread. so I open my case. and found my glue sticked to the power button, remove it and. voilaaaa~
thank you XDA. you never cease to amaze me. lol
I have a TMobile/MetroPCS GS4 model SGH-M919N that got stuck in a boot loop last week. I was finally able to find working firmware last night and used Odin to flash. Once it got to PASS my phone automatically rebooted with the blue recovery boot text in the top left, but then it just went back into a boot loop. I tried all other firmwares and none of them got to 100% so now I don't know what else I can do.
I have the same issue on a GT-i9505. I was using my phone this evening when it randomly rebooted and just keep rebooting until I removed my battery. After that, it was dead . Flashing stock firmwares like shooting a minigun and nothing works. Smells like a hard brick?
alesu69 said:
I have the same issue on a GT-i9505. I was using my phone this evening when it randomly rebooted and just keep rebooting until I removed my battery. After that, it was dead . Flashing stock firmwares like shooting a minigun and nothing works. Smells like a hard brick?
Click to expand...
Click to collapse
Have you tried replacing the battery? I figured I would try that but I havent gotten around to it yet
Not yet, i have no spare battery. Looks like when i plug the charger my phone just vibrates, like it's rebooting, and it's not showing anything. I found a similar issue here: http://forum.xda-developers.com/showthread.php?t=2532447
Looks like one guy did solve his problem.
*need to mention that by dead I mean it shows the "Samsung Galaxy S4 GT-I9505" logo and also shows "RECOVERY BOOTING", even though I didn't enter in recovery mode. Looks like now it doesn't shows anymore "RECOVERY BOOTING", but still, it doesn't boot. I was able to flash firmwares via odin and kies, but still no luck.
LE: It start booting by.. magic, i got to samsung boot logo, but that's all, crashed again.
After flash with Odin, immediately boot into recovery, perform a factory wipe, and reboot.
The problem is it doesn't boot into recovery.
LE: I managed to flash twrp via odin and boot into recovery, but i have an error:
"Unable to mount /data"
Any ideas?
LE2: Everything is useless, i managed to flash the rom, manage to boot into the rom, but then it will still reboot (which it did). Next step will be maybe to disassemble and clean all contacts.
alesu69 said:
The problem is it doesn't boot into recovery.
LE: I managed to flash twrp via odin and boot into recovery, but i have an error:
"Unable to mount /data"
Any ideas?
LE2: Everything is useless, i managed to flash the rom, manage to boot into the rom, but then it will still reboot (which it did). Next step will be maybe to disassemble and clean all contacts.
Click to expand...
Click to collapse
How did you manage to get into recovery?
harary said:
How did you manage to get into recovery?
Click to expand...
Click to collapse
Yes, but if I leave my phone in recovery (stock or custom), it just either freezes, either reboots, even though i don't do anything, just let it idle.
I can't manage to boot into the ROM 'cause eventually it will reboot. I couldn't finish the setup wizard.
OK so I don't know if this helps, but I managed to at least get past the "blue recovery boot" part. When the phone vibrated I let go of the power while still holding home + vol up, and I managed to get to the android guy with a blue progress bar below him. My phone shut off as the progress bar got 80-90% but now I know it's not impossible to start recovery.
Well, nothing works. After flashing pit file, an 4.4.2 odin prerooted image from here, cf auto root and then twrp, it will still randomly reboot. I manage to get past the boot logo into setup wizard, but phone just freezes after a couple of minutes, can't finish the setup wizard. Also, if i idle in twrp it will reboot sooner or later, tested already.I left my phone idling in twrp just to recharge my battery.
At least i have no more "unable to mount /data" errors.
I finally got it to work, all I had to do is keep flashing twrp and stock firmware back and forth. But it is just one problem after another with this thing, the problem now is every 5 minutes it will freeze and restart, also it tells me there is no sim even though it worked the first time i put it back in.
Operation Ivy said:
I finally got it to work, all I had to do is keep flashing twrp and stock firmware back and forth. But it is just one problem after another with this thing, the problem now is every 5 minutes it will freeze and restart, also it tells me there is no sim even though it worked the first time i put it back in.
Click to expand...
Click to collapse
What do you mean with back and forth?
harary said:
What do you mean with back and forth?
Click to expand...
Click to collapse
It means he flahsed and reflashed many times until he got lucky and it worked. That's what happened to me also. But i have the same issue, phone reboots or freezez after a couple of minutes, even though everything else is installed properly.
Dude, we have the same issue. Btw, is this happening to you too? Like, now and then when the phone freezes, that the screen is turning to a bright yellowish green?
I know a friend who repairs phone hardwares for a living, i gave it to him, i'll let you know how this went.
alesu69 said:
It means he flahsed and reflashed many times until he got lucky and it worked. That's what happened to me also. But i have the same issue, phone reboots or freezez after a couple of minutes, even though everything else is installed properly.
Dude, we have the same issue. Btw, is this happening to you too? Like, now and then when the phone freezes, that the screen is turning to a bright yellowish green?
I know a friend which repairs phone hardwares for a living, i gave it to him, i'll let you know how this went.
Click to expand...
Click to collapse
I got several times into Recovery Mode now, flashed several ROMs. I had no issues with freezing, especially not in TWRP Recovery Mode. But sometimes if i am trying to go into Recovery Mode or i just want to start ROMs, the screen turns into yellow behind the Samsung logo. If i dont take out the battery this wents into a complete white, but nothing happens.
Yes please tell if you got some news..
guys its not hard bricked its a problem wiht your power button
my friend had the same issue and then i killed the battery by letting it keeep bootlooping
then plugged it in and let it charge to around 10% and booted it
just try to press the power button slowly
Joashrox said:
guys its not hard bricked its a problem wiht your power button
my friend had the same issue and then i killed the battery by letting it keeep bootlooping
then plugged it in and let it charge to around 10% and booted it
just try to press the power button slowly
Click to expand...
Click to collapse
But it is sure that the power button is working because i get this blue "recovery booting". Or am i wrong?
So.... bad news, the guy whom i gave the phone to said that it's a short on the motherboard and there's nothing he can't do other than changing the motherboard. If you guys found another solution and that guy is mistaking, let me know.
alesu69 said:
So.... bad news, the guy whom i gave the phone to said that it's a short on the motherboard and there's nothing he can't do other than changing the motherboard. If you guys found another solution and that guy is mistaking, let me know.
Click to expand...
Click to collapse
Replace power button to new one. I have the same problems with s3 and this works. Try it.
Sent from my GT-I9300 using XDA-Developers mobile app
My phone is dead, it's not even charging anymore. The guy whom I give it to said it's a short on the motherboard. You guys managed to solve something with your phones? Or still a dead end?
alesu69 said:
My phone is dead, it's not even charging anymore. The guy whom I give it to said it's a short on the motherboard. You guys managed to solve something with your phones? Or still a dead end?
Click to expand...
Click to collapse
If You can't charge phone... Yup, motherboard is died. If You plug the charger and see something this have to be button but if You plug charger and don't see anything this is motherboard.
Galaxy S4 I9505
Phone was second hand to me at the start of this year, though had been well looked after, always in a case etc
I flashed it with the newest stock ROM in January this year
I9505XXUHOJ2_I9505BTUHOJ1_I9505XXUHOJ2
& rooted with CF AutoRoot
It has worked fine until about 2 weeks ago, when it randomly shut down. After restarting, it kept bootlooping.
Left it off & charging overnight, & the next morning it booted ok. Managed to use spotify for a few hours.
Then it started bootlooping again, sometimes getting all the way but then crashing after a few minutes.
Managed to boot into recovery & do a 'wipe cache', that didnt fix it.
'Wipe data' didnt fix it
Have flashed the PIT file & ROM (via odin), no errors in odin, done it twice now
wiped cache & data
still wont boot past the white splash screen, only sometimes boots into recovery
(also, only the menu button lights up, not the back button.)
I've checked the power button (clicks & dosnt stick)
Dont think the batteries the issue (charges fine, dosnt get warm, isnt bulging)
What else could stop it booting?
Have you tried booting into safe mode?
Safe mode, from what I read, can be accessed by holding the menu button while the phone boots.
But you should also do some reading about it, in case I'm wrong.
The other idea would be to try a custom ROM.
GDReaper said:
Have you tried booting into safe mode?
Safe mode, from what I read, can be accessed by holding the menu button while the phone boots.
But you should also do some reading about it, in case I'm wrong.
The other idea would be to try a custom ROM.
Click to expand...
Click to collapse
Can't boot into safe mode
(& having read up on it, it would only not run apps that arn't already in the ROM)
Any suggestions for a custom ROM
& why would it work when the original official one won't?
Well, it's booted far enough to get into android & add a google account, then it bootloops again.
Then after leaving it off for a while, it will boot & let me look at settings etc, then bootloop
however
the menu soft key stays lit all the time after a boot
the top half of the phone, around the camera, gets very warm
Does that indicate it's a hardware issue?
Could it be the battery?
If it's the top half warming up without you doing anything, it's the motherboard.
Boot into recovery and and let it stand by, see if it reboots.
xedge said:
Well, it's booted far enough to get into android & add a google account, then it bootloops again.
Then after leaving it off for a while, it will boot & let me look at settings etc, then bootloop
however
the menu soft key stays lit all the time after a boot
the top half of the phone, around the camera, gets very warm
Does that indicate it's a hardware issue?
Could it be the battery?
Click to expand...
Click to collapse
The battery can't prevent the ROM from booting. It would have to turn off during the boot, which it doesn't. So, by my logic, it isn't the battery.
Try official CM.
GDReaper said:
The battery can't prevent the ROM from booting. It would have to turn off during the boot, which it doesn't. So, by my logic, it isn't the battery.
Try official CM.
Click to expand...
Click to collapse
Hello Reaper, I have exactly same problem. Please help. In my case leds are working fine, rest is exactly the same problem. And It all happened suddenly on its stock rom. I never rooted my phone before.
kingpin090 said:
Hello Reaper, I have exactly same problem. Please help. In my case leds are working fine, rest is exactly the same problem. And It all happened suddenly on its stock rom. I never rooted my phone before.
Click to expand...
Click to collapse
Try this.
GDReaper said:
Try this.
Click to expand...
Click to collapse
I am not able to go into recovery after firmware flash. The recovery bot appears and when the blue loading bar goes to half, the phone reboots and then again boot loop. I just noticed this always happened when i flashed a rom. I was never able to enter recovery on first boot.
kingpin090 said:
I am not able to go into recovery after firmware flash. The recovery bot appears and when the blue loading bar goes to half, the phone reboots and then again boot loop. I just noticed this always happened when i flashed a rom. I was never able to enter recovery on first boot.
Click to expand...
Click to collapse
Does phone go into download mode ?
gosha98_ said:
Does phone go into download mode ?
Click to expand...
Click to collapse
Yes it goes normally into download mode. Firmware always flashed without any error. But i noticed I can't enter recovery on first boot to do factory wipe.
Sent from my GT-I9300 using XDA-Developers mobile app
kingpin090 said:
Yes it goes normally into download mode. Firmware always flashed without any error. But i noticed I can't enter recovery on first boot to do factory wipe.
Click to expand...
Click to collapse
Why do you want to do factory wipe after one boot?
Its the only thing i didn't tried till now, my phone crashes and reboots everytime during boot.
Sent from my GT-I9300 using XDA-Developers mobile app
Had the same experience as some of you - my Yotaphone got bricked (not sure why, but soon after .136RU update) and ended up in a bootloop - "Powered by Android" logo, reboot every couple of minutes. Tried flashing different recoveries and systems but no change.
Recently I've ordered a set of screwdrivers and opened my phone, disconnected the epd screen and the battery (this one only for a couple of minutes) and tried fastboot again.
Power + vol up (recovery) didn't work before and now it does, so I'm in Twrp. That's all for now (had to go to work ), but will keep you posted afterwards.
Above I'm putting the YT video I was using to safely open Y2, you will need T3 screwdriver and some lever to lift the EPD back cover - be careful, use sth soft (wood/ABS), it looks like it's very easy to break the glass.
So, back to the story..
Was in TWRP and had the full funcionality, except for the OTG. ADB also didn't work (haven't switched debugging on when Y2 was alive..). So went back to the fastboot (Power + Vol Down).
Yotaflasher did crappy job so I had to flash everything manually, command after command:
fastboot flash aboot firmware/emmc_appsboot.mbn
fastboot flash boot firmware/boot.img
fastboot flash cache firmware/cache.img
fastboot flash modem firmware/radio/NON-HLOS.bin
fastboot flash sbl1 firmware/radio/sbl1.mbn
fastboot flash rpm firmware/radio/rpm.mbn
fastboot flash tz firmware/radio/tz.mbn
fastboot flash userdata firmware/userdata.img
fastboot flash -S 512M system firmware/system.img
fastboot reboot
Click to expand...
Click to collapse
(didn't include recovery - have it already)
Now Y2 went through the "Powered by Android" logo and stopped for a while (maybe even 10min..) at its own boot animation. After that I was welcomed by Language choice menu and quickly after had my phone working. Now it's downloading .136RU update again.
Mind it's also still disconeccted from EPD screen - it has some dead pixel lines and can't figure out where lies the problem, will play with that tomorrow.
PS. Don't forget to enable USB debugging when you have the chance!
I can 't see youtube video. It is not valid. Pkease reupload him.
Maristrat said:
I can 't see youtube video. It is not valid. Pkease reupload him.
Click to expand...
Click to collapse
visit the link
Thanks. I have the same problem. Yt 201 buyed under www.coolicool.com after a ota it rest in booploop. After i disconnect baterry and lcd. I shalluse twmp or it enough fastboost with all the commands?
Maristrat said:
Thanks. I have the same problem. Yt 201 buyed under www.coolicool.com after a ota it rest in booploop. After i disconnect baterry and lcd. I shalluse twmp or it enough fastboost with all the commands?
Click to expand...
Click to collapse
maybe first just disconnect battery and epd screen and try to boot, if no then flash twrp and do factory reset and try again, if still no change then erase data and flash new system image
keeeper said:
maybe first just disconnect battery and epd screen and try to boot, if no then flash twrp and do factory reset and try again, if still no change then erase data and flash new system image
Click to expand...
Click to collapse
I have tried all, disconnect flash twmp nothing happens. I have installed again the system but it rest in bootlooop.
wow, i am not alone with this problem. Why does the problem is coming at same time in december ? any bad updates? hm.
Anybody told with yotaphone support about this problem ?
im not realy a mobile crack, its not easy for me to understand this repair process. the only thing i have do is restore und wipe cache function in the bootloader.
Then i have uploaded the newest firmware with yotaflasher. it was successfull.
ftp://fw.ydevices.com/YotaPhone2/Firmwares/EU/5.0.0-EU1.1.87a.zip
But this was not the solution. i will try "5.0.0-EU1.1.124b.zip" this is from august 2016 newer then all.
keeeper you have make manually flash, it was success? I dont know how it works with command lines. And my english is not good.
I had debugging on mode when my yota was alive.
somehow yotaflasher does not do its job properly, at least on my PC - while flashing the system directory manually it takes me a large while to move about 1GB of data, YF does it much faster, what was really suspicious.
i have flashed the new 124b now, then it updated something. And then, ahhhhhhh i see the start screen where i can choose my language. but when i plug of the handy from PC, the screen is off. game over.
i think my phone have a damaged RAM.
Question,... why does yotaflasher needs only 10sec. to flashed a 1GB firmware ??? thats unreal.
maybe first just disconnect battery and epd screen and try to boot, if no then flash twrp and do factory reset and try again, if still no change then erase data and flash new system image
Click to expand...
Click to collapse
i want to try this, but it makes me worry
izanagi23 said:
And then, ahhhhhhh i see the start screen where i can choose my language. but when i plug of the handy from PC, the screen is off
Click to expand...
Click to collapse
Is the battery fully charged? QC doesn't work all the time - it needs CPU to help and for example in recovery mode CPU doesn't support quick charging.
i cant see if it full loaded. i only plug in to power suply. Today im come to the welcome screen !!! And then, i type the password for my wlan to start configuration. But it freezed und go down.
i send you my pictures from the state. i think,.... its damaged hardware
i dont understand that the phone is started alone after 15 minutes. then crashing 10 times on boot and then mute. after 10 - 20 minutes it started again. i do nothing, it is only plug in powersuply.
izanagi23 said:
i cant see if it full loaded. i only plug in to power suply. Today im come to the welcome screen !!! And then, i type the password for my wlan to start configuration. But it freezed und go down.
i send you my pictures from the state. i think,.... its damaged hardware
i dont understand that the phone is started alone after 15 minutes. then crashing 10 times on boot and then mute. after 10 - 20 minutes it started again. i do nothing, it is only plug in powersuply.
Click to expand...
Click to collapse
I would try to disconnect the EPD completely (like in this thread and try if there's any change.
I've also had problems with random reboots but after saying goodbye to the back screen Yotaphone works like a charm. I know that wasn't the point of buying this phone but even without the EPD it's still a great device.
but this can not be normal without EPD i can use my s5
Today i was longer time in the OS. i have configured the phone and the wlan. After 5min. its crash and reboot. The battery was 1% !!!
After complete one night charging it is on 50%. this is not normal. On the EPD i have a double screen ?! 25% size on left side and on right side clone.
My Yota is a new device, i will try to send it to the seller or manufacturer
this is unbelievable. after i loading the accu complete, i can start the phone. And all works. 5 days long the phone lay without used it. After this days the phone works. Then i have install whatsapp, activate yotaFit, and will configure the "keyboard". After i changed the Keyboard Layout, UI-system hold on and the phone crashed.
After this, the phone was reboot some times and crashed again. Now, i have the same problem. What is this F** S** ?
The phone only works fine, when i do nothing. when the phone lay one week without interaction. yeay!
izanagi23 said:
i have flashed the new 124b now, then it updated something. And then, ahhhhhhh i see the start screen where i can choose my language. But when i plug of the handy from pc, the screen is off. Game over.
i think my phone have a damaged ram.
Question,... Why does yotaflasher needs only 10sec. To flashed a 1gb firmware ??? Thats unreal.
I want to try this, but it makes me worry :d
Click to expand...
Click to collapse
good afternoons i have the problem that is drained in the android logo but i can not access the recovery in any way what can i do? Do i have to remove the battery to access recovery?
By the way I have a YotaPhone 1 with a bootloop problem. Could anyone help me with finding the stock rom so that I can revive my phone?
Hello,
I made a full backup of my unlocked and rooted device and then tried the OTA update (which was a mistake). After the phone restarted, it showed the logo, blinked and went straight into TWRP recovery (3.0.2-0).
So I restored my device without errors, but it didn't help, it always starts in TWRP.
BUT when I hit Restart to Bootloader in TWRP, the phone starts into stock recovery and when I hit start, it continues starting to the system.....
So the system works completely fine, but I don't want to take the long way everytime, so can someone tell me please how to fix it?
In bootloader do:
fastboot oem fb_mode_clear
Then reboot.
gabriwinter said:
In bootloader do:
fastboot oem fb_mode_clear
Then reboot.
Click to expand...
Click to collapse
Thanks for the help! I tried this before and it made nothing. Just in case i tried it again but no other result.
But I noticed everytime I start the phone the LED (which is disabled by default) blinks a few seconds.
gtb7878 said:
Thanks for the help! I tried this before and it made nothing. Just in case i tried it again but no other result.
But I noticed everytime I start the phone the LED (which is disabled by default) blinks a few seconds.
Click to expand...
Click to collapse
I got the same problem yesterday, reinstall the firmware and it will fix the problem.