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Hello,
i want to change my Ameo in a new one because there are a lot of scratches on the front body. The reason is that the keyboard slipping on the surface of the body.
If any one have the same problem please Post it here because i want to show T- Mobile that this is a failure of construction.
Mine is exactly the same, I tried to take a picture, but it wasnt comming out very well, I was quite annoyed because I tried to keep it good. Does anybody know if this happens with the black ones or is it just silver. mine isnt insured and T-Mobile wouldnt entertain me for insurance because it was 3 months old. though I have heard you can insure it online somewhere.
i've got the same kind of scratches at exactly the same positions.
but i don't think t-mobile will do anything about this
i'ts a normal sign of use
I have some scratches as well, fairly similar to yours. I'll have some pics made if I can get a hold of a good enough camera.
I have a scratch at the bottom of the screen surround. The keyboard clear top has a tiny bump on it (from where it was moulded i think) and this has scratched the case! If it had a decent leather case then it wouldnt happen!
Same here, Same scratches, same area..
Guess we need to find a decent case to carry our precious around in...
Something that has some padding between the 2 parts.
Mine doesn't have this problem. Not a single scratch at all. It still look brand new. I don't use the keyboard or the leather case though. I just carry mine "naked" with my DIY belt pouch. I just have the standard free plastic screen protector over the screen area only and not the body.
This is ironic. The keyboard is supposed to protect but does the opposite.
eaglesteve said:
This is ironic. The keyboard is supposed to protect but does the opposite.
Click to expand...
Click to collapse
It definetely does protect (the screen from cracks).
And imho some scratches on the body of the ameo are much better than a cracked screen
You now, we are speaking about a 800€ all in one device? Such a failure must not happen. If you had a 800€ Notebook with the same problem you would complaine about.
This is what my U1000 looks like close to the VGA camera on the front.
There are 2 more areas where I have some damage but I can't capture it properly on camera.
This is why we should take out insurance on our most expensive phones, as i hate scratches on my phones and if you complain about it with your provider/supplier and they are not willing to replace it when its a manufacture defect then i would personally claim on my insurance QUOTE (MY PHONE IS LOST/STOLEN TO GET BACK A REPLACEMENT) Its too expensive a device for it to scratch so easily.
I have the black HTC Advantage and I have the scratches too.
I have the black Athena and barely any scratches on mine. I use the stock case. The only time I got it scratched is when I first got it because I tried to use it without the case. Mistake on my part.
If you search the forum, you can also buy a $25 solution that protects your entire Athena. It's a plastic transparent covering that protects the entire body of the device. I think I may have posted it in the past to the accessories area. Well worth the tiny investment to protect the looks of your device.
Yep, I have the Black HTC Advantage X7500 and I have no scratches on it. I also do carry naked in my pocket especially around the office to meetings. However, I do feel I need something to protect it without gaining the bulk. I am still looking for a belt clip to carry it.
Just found this product.
http://www.shieldzone.com/item_description/HTCX7500.html
Read good review on PocketPCThoughts for a different product.
Has anyone tried it? It states as full body shield which includes guards for keyboard as well.
Looks Intresting.. But we all know that these type of solution are never as easy to install (Esp. as there are 8 pieces for the Athena)
as they are in the Promo vidz. The vidz also mention that the film has Adhesive on it. How would this affect the deve by:
1. Discoloring over time
2. Being able to easily remove the film, if need or if damaged.
3. Being removed from the screen, without pulling the touchscreen's
touch sensor film off.
Has anybody tried this stuff yet? I think I'll wait for more feedback before I buy.
http://mobilitytoday.com/articles/invisible_shield_protection.html
From some of comments, it seems easy to remove from a pda.
I don't know if that comment was from someone who works for ShieldZone though.
Staroip said:
Just found this product.
http://www.shieldzone.com/item_description/HTCX7500.html
Read good review on PocketPCThoughts for a different product.
Has anyone tried it? It states as full body shield which includes guards for keyboard as well.
Click to expand...
Click to collapse
I just ordered one. I'm having it shipped via 3 day UPS. I'll post my thoughts once I try it out. For the cost it's worth a try. They also have a lifetime replacement policy so if they get screwed up you get a free one. We'll see how it goes.
ltxda said:
I just ordered one. I'm having it shipped via 3 day UPS. I'll post my thoughts once I try it out. For the cost it's worth a try. They also have a lifetime replacement policy so if they get screwed up you get a free one. We'll see how it goes.
Click to expand...
Click to collapse
I will wait for your feedback before I try one. It seems to be right thing to have with this device but I am not sure yet.
lpsi2000 said:
I will wait for your feedback before I try one. It seems to be right thing to have with this device but I am not sure yet.
Click to expand...
Click to collapse
I have it on for over 4 months. Search this very forum for an extensive discussion on it. Easy to install with the water spray bottle provided. The screen protector is a bit sticky so I took it off and used a regular one.
Don't ask any more questions. Just search for the original thread here
Here
http://forum.xda-developers.com/showthread.php?t=298808
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
Click to expand...
Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
Click to expand...
Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
Click to expand...
Click to collapse
That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
Click to expand...
Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
I was OK with the top speaker being louder than the bottom, it still sounded pretty good and was nice and loud....
I'm OK with the screen having, what some people refer to as a "pink" or "green/yellow" hue to it... It's a gorgeous screen and unless I'm looking at it at an angle, it is fine.
Over the weekend I tried 3 different tempered glass screen protectors on it, and none of them would stick to the bottom right corner. I then read where some people had a "dent" or curve on the corners of their glass screen that was only really visible when you looked at a reflection in the glass...... Sure enough, my bottom right corner has a pretty good "distorted" image in the reflection. I can't see it or feel it when looking directly at the screen, but the reflection really shows it has an indention in it.
I spoke to Google and they are exchanging my phone for a new one.... I guess I'll examine it when it comes and chose the one that has the least defects? I love this phone and can live with a few little quirks, so I'm not ready to give up it just yet.
I have the same issue (top right corner), I have already unlocked, rooted the phone and I find it too much trouble to put everything back to stock and request a replacement. I don't know if they would send me a new or used unit. I have already purchased a plastic screen protector (haven't received it yet) and hoping that it would stick to the warped corner better than glass.
How the heck can one figure out there is a bump dent on one of the corners of the screen... Try to purchase good screen protectors may be?
Sent from my Nexus 6P
as he said in OP, just look at a reflection in the screen and see if the reflection is bent. my glass protector doesnt sit down on two corners either. waiting until i get a new one to take this one off
tele_jas said:
I was OK with the top speaker being louder than the bottom, it still sounded pretty good and was nice and loud....
I'm OK with the screen having, what some people refer to as a "pink" or "green/yellow" hue to it... It's a gorgeous screen and unless I'm looking at it at an angle, it is fine.
Over the weekend I tried 3 different tempered glass screen protectors on it, and none of them would stick to the bottom right corner. I then read where some people had a "dent" or curve on the corners of their glass screen that was only really visible when you looked at a reflection in the glass...... Sure enough, my bottom right corner has a pretty good "distorted" image in the reflection. I can't see it or feel it when looking directly at the screen, but the reflection really shows it has an indention in it.
I spoke to Google and they are exchanging my phone for a new one.... I guess I'll examine it when it comes and chose the one that has the least defects? I love this phone and can live with a few little quirks, so I'm not ready to give up it just yet.
Click to expand...
Click to collapse
I had the exact same problem and at this moment another one is being sent to me. I love tempered glass but with it like this I can't use one because it Pulls up on the bottom right side corner.
I just got a replacement supershieldz TGSP but I am not going to put it on. I know that since the problem is with the screen it won't fit either. Originally I had requested for a refund but seller thought I am asking for a refund due to it not having proximity sensor cutouts. I am not seeing any point in putting it on and finding out that it has the same issue where one end sticks up and separates from the screen. I am now in search of a plastic protector preferably wet application so that its flexible enough to stay put.
enaybee said:
I just got a replacement supershieldz TGSP but I am not going to put it on. I know that since the problem is with the screen it won't fit either. Originally I had requested for a refund but seller thought I am asking for a refund due to it not having proximity sensor cutouts. I am not seeing any point in putting it on and finding out that it has the same issue where one end sticks up and separates from the screen. I am now in search of a plastic protector preferably wet application so that its flexible enough to stay put.
Click to expand...
Click to collapse
Yeah, my replacement 6P is gonna be here tomorrow... If the TGSP doesn't work, then I'll just keep it and put a "wet", flexible screen protector on it as well.
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Elnrik said:
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Click to expand...
Click to collapse
The charge your card for replacement device, release charge when you send original device back. New devices.
Elnrik said:
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Click to expand...
Click to collapse
My nexus protect was also updated with the new IMEI.
Elnrik said:
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Click to expand...
Click to collapse
Just received my replacement... It came new, in the box with everything.
The screen appears to be a little more "flat".... But my TSGP is already in the trash and the replacement isn't here until Friday or Monday, so I won't know how it fits until then.
nrfitchett4 said:
The charge your card for replacement device, release charge when you send original device back. New devices.
Click to expand...
Click to collapse
thephatness said:
My nexus protect was also updated with the new IMEI.
Click to expand...
Click to collapse
tele_jas said:
Just received my replacement... It came new, in the box with everything.
The screen appears to be a little more "flat".... But my TSGP is already in the trash and the replacement isn't here until Friday or Monday, so I won't know how it fits until then.
Click to expand...
Click to collapse
Thanks all! I find it is good to have this info for people worried about how replacements are handled. I appreciate it.
tele_jas said:
Yeah, my replacement 6P is gonna be here tomorrow... If the TGSP doesn't work, then I'll just keep it and put a "wet", flexible screen protector on it as well.
Click to expand...
Click to collapse
How long did it take them to ship the new one and did you have to pay shipping or was it free?
T_VASS said:
How long did it take them to ship the new one and did you have to pay shipping or was it free?
Click to expand...
Click to collapse
It took 4 days to process and then it was over-nighted at no additional charge.. About 6 days total.... My 2nd replacement was ordered on Saturday morning and shipped out today, FedEx ground at no charge.
2nd replacement is due to a lose component inside rattling around.
enaybee said:
I just got a replacement supershieldz TGSP but I am not going to put it on. ...
... I am now in search of a plastic protector preferably wet application so that its flexible enough to stay put.
Click to expand...
Click to collapse
I just wanted to share some updates. I tried a wet application Skinomi on my phone. they must have changed the formula of their plastic as its too soft now. Every time I hit the screen with something (fingernail, keys or anything else) it would leave a permanent dent on the screen protector that would not heal even after many days. I didn't see this behavior back when I had Nexus 5 with Skinomi applied on it.
Anyways, since I mentioned before that I did get a replacement TGSP from Supershieldz and never used it. Tonight I put it on the phone and to my surprise it sticks to the screen fully covering it 100%. Even the dented area is showing sticking unlike before. I don't know what changed but my phone screen is definitely the same.
Just wanted to share it in case if anybody else with dented screen doesn't wanna try a TGSP, give it another shot you might get lucky like me.
I can't tell looking at repair videos, those seem to be all LCD/Digitizer replacements.
My LCD/Digitizer is fine, I have a small crack in the top glass and I'm hoping it can be removed without removing the LCD/Digitizer.
I've see just the glass for sale, but have no idea if just it can be replaced.
Help from anyone "Who's been there, done that" is appreciated.
TIA,
Dave
It can be done, there are videos on youtube of people doing it, however considering that the screen is LCD you're better off replacing everything (LCD+DIGITIZER). It takes a lot of skill to replace only the glass, and will probably cost the same as a new screen that can be easily replaced with cheap tools.
05Glide said:
I can't tell looking at repair videos, those seem to be all LCD/Digitizer replacements.
My LCD/Digitizer is fine, I have a small crack in the top glass and I'm hoping it can be removed without removing the LCD/Digitizer.
I've see just the glass for sale, but have no idea if just it can be replaced.
Help from anyone "Who's been there, done that" is appreciated.
TIA,
Dave
Click to expand...
Click to collapse
Anyone with personal past experience that can recommend any products / techniques that will help remove scratches from a Nintendo switch screen or similar type of plastic screen?
Anything you've used in the past for a similar problem, That has worked and done the trick?
I've googled for a while, various posts about using plastic polish, micro fiber cloths, but there seems to be conflicting evidence as to if it is a good idea or a bad idea.
My own switch has had a screen protector on since new, the one with the scratches is a cheapie one I bought recently.
(image of scratched screen is not my own)
justwondering said:
Anyone with personal past experience that can recommend any products / techniques that will help remove scratches from a Nintendo switch screen or similar type of plastic screen?
Anything you've used in the past for a similar problem, That has worked and done the trick?
I've googled for a while, various posts about using plastic polish, micro fiber cloths, but there seems to be conflicting evidence as to if it is a good idea or a bad idea.
My own switch has had a screen protector on since new, the one with the scratches is a cheapie one I bought recently.
(image of scratched screen is not my own)
Click to expand...
Click to collapse
Honestly, if you think you can do it yourself, replacing the digitizer itself is only $13 USD and you get a brand new screen. That's what I did to a cheap switch I got from eBay for $100, granted I do have experience repairing electronics.
Otherwise, I think you're SOL. There's very few things that will do the Job, and you'll never really have it back to the original condition. Not even close.
That might be my best way forward, I shall watch some YouTube video guides.
Thank you.