Unable to play video on facebook, youtube, gallery after update 7.0 - Samsung Galaxy S7 Edge Questions and Answers

I'm using Samsung S7 Edge and recently updated to Nougat 7.0 and facing the following problems.
Video problem:
I could not watch any video in my device.
In Facebook application and got this error “failed to play video an unknown error has occurred".
YouTube app. got this error "there was a problem while playing touch to retry".
Gallery Video will show unknow error as well
Audio problem:
I’m not able to play any music from spotify.
When i go to the settings to change the ringtone I am not hearing any sound for all them.
I did not put the phone in silent mode but no sound for any received calls, notifications or SMS.
Play game (no problem with sound some more), the error occur randomly sometimes able work but after few minutes, same error occur.
I tried everything i know to solve this issue, I done all of the following but it does not works:
Clear the cache memory.
Uninstall all the application from the device.
Factory reset.
Update software (Updated to latest).
The only thing work with me is to restart the device but it will not solve the problem permanently, it will happen again after few hours.
I would appreciate if any one helps me in this regard.

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I'm trying to help a friend with her problem on Samsung A9. whenever she is playing voice messages sent to her on whatsapp over bluetooth, they play fine as long as the screen is on. the minute the screen goes off, the voice recording starts to stutter. the minute you turn the screen on and unlock the phone, it plays fine again. the problem occurs only via bluetooth & only whatsapp voice recordings. playing songs on google play music are ok when screen is off, it's only whatsapp recordings over bluetooth when the screen is off. recently the phone was updated to pie & I wonder if anyone else is experiencing this problem.
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i have the same issue. Curious about a solution!

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