Dual sim connectivity issues Verizon and Cricket - ZTE Axon 7 Questions & Answers

I've had the phone since November and have been using Verizon Sim 1 (company line) and Cricket Sim 2 (personal line) together and have been on the unlimited cricket for data. And the boss just got the unlimited Verizon data so I was going to dial down the cricket plan. So I kicked on the Verizon data and my signal on Sim 2 goes to nothing and I can't make calls or send or receive texts. Is this a setting issue or does the phone need to be updated? I'm still on B27 I believe.

6bolt2g said:
I've had the phone since November and have been using Verizon Sim 1 (company line) and Cricket Sim 2 (personal line) together and have been on the unlimited cricket for data. And the boss just got the unlimited Verizon data so I was going to dial down the cricket plan. So I kicked on the Verizon data and my signal on Sim 2 goes to nothing and I can't make calls or send or receive texts. Is this a setting issue or does the phone need to be updated? I'm still on B27 I believe.
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Unfortunately this is not fixable for now as SIM 2 requires 2G EDGE service when SIM 1 is CDMA (like Verizon) and being used for data...AT&T/Cricket shut down 2G service December 31 so sadly the Axon can't receive Verizon data and AT&T voice simultaneously.
I think it's not totally known whether this is a hardware or firmware limitation...Hopefully ZTE can fix it if it's the latter.

Well that sucks, thanks for the quick answer.

6bolt2g said:
I've had the phone since November and have been using Verizon Sim 1 (company line) and Cricket Sim 2 (personal line) together and have been on the unlimited cricket for data. And the boss just got the unlimited Verizon data so I was going to dial down the cricket plan. So I kicked on the Verizon data and my signal on Sim 2 goes to nothing and I can't make calls or send or receive texts. Is this a setting issue or does the phone need to be updated? I'm still on B27 I believe.
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My understanding is Verizon (CDMA) is only supported in SIM 1.

Related

Galaxy S4 Verizon flash Pageplus

I just picked up a galaxy s4 verizon and activated it on pageplus for the 29.95 subscription.
The issue that I am having is I flashed the CDMA portion and it doesn't work with the pageplus SIM out but when I plug the SIM in I have text and data but no voice.
I had to do the 29.95 subscription to get the phone activated but want to down grade to the $12.00 plan after the 29.95 expires. I am not a big internet user just need limited voice and text.
Any help would be appreciated...

Verizon

Anyone check to see if other gsm sim cards would work in the Verizon version of the moto e4?
Also will this verizon model work on Jio network (850 band available in this set) in India?
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
Whyzor said:
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
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You able to place calls??
juggamonkey said:
You able to place calls??
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I use T-Mobile and after buying the SIM unlock on eBay, I am able to use both voice and data.
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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Click to collapse
You may need to change the settings to use T-Mobile/GSM network or something like that. Some people mentioned it in the slickdeals forum:
https://slickdeals.net/f/10418732-verizon-moto-e4-prepaid-39-88-walmart
juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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Click to collapse
When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
cyclops13 said:
When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
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Click to collapse
Hey thanks ! That worked
so, 100% sure that it works to make calls, data and sms when try unlock code from ebay? is yes, i´ll buy one to try in México
I unlocked mine with a code off eBay. I am currently using it on Cricket(At&t). Everything is working fine..data, calls, texts, MMS. Just had to find the correct APN settings. From my understanding...it should be usable on Sprint/Boost but who would want to.
Hi, anyone know how to dial special numbers like *611 or *264 when your using another sim (from other carrier, nota Verizon) ? Because im trying but always appear +1 simbol before i dial
My friend bought the Verizon prepaid version and isn't able to connect to many WiFi networks, like the airport ones (he tried in a couple different airports and none worked), any ideas how to fix that?
I unlocked my verizon E4 through ebay and checked it works with Jio in Mumbai -
4G was working without setting up the APN - just put the sim
I unlocked mine for $2 on ebay and my at&t sim works. sms does have a slight delay sending at times but lte and calls work.
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
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I believe that is correct from what I've read here.
Supposedly, already activated Verizon post-paid sims are good to go. It's when you try to activate the Verizon prepaid phone that you run into problems because the prepaid IMEI is NOT whitelisted. Of course, 'm only repeating what I've read. I don't use Verizon, so YMMV.
acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
Click to expand...
Click to collapse
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
dandrumheller said:
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
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Hmm... That could be a problem, at least in the short term, but he was able to come up with a Verizon LG G2 and popped his SIM in and it worked. A couple days in rice may help, but I have my doubts.
In the mean time, since Target had these on sale for $39.99, I picked one up (my local store had about a dozen in stock) in case the phone is dead and he decides not to get it repaired under the service agreement by paying the deductible (which is $150 I think). Not going to open it for the time being, but will see what happens as time goes on.
I am a little concerned when you say "will result in a lock being put on your postpaid account", since this account has 3 lines in it and neither of us is the account holder. :/ To you have a link back to that information?
I read that they freeze your account and won't let it work with the prepaid phone (on Slickdeals)

HELP - Data works fine but cannot make or receive calls Net10

Moto G+ XT-1687 - Net10 activated the new SIM (AT&T compatible) and phone. Data works fine, LTE. Cannot make or receive phone call. Net10 failed to troubleshoot.
Phone call error message - The number you are trying to call is not allowed from this line every number I dialed. #21# showing -Connection problem or invalid MMI code. Done factory reset several times no luck.
goodjuju said:
Moto G+ XT-1687 - Net10 activated the new SIM (AT&T compatible) and phone. Data works fine, LTE. Cannot make or receive phone call. Net10 failed to troubleshoot.
Phone call error message - The number you are trying to call is not allowed from this line every number I dialed. #21# showing -Connection problem or invalid MMI code. Done factory reset several times no luck.
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Click to collapse
Sorry to say it, but this most likely a Net10 issue. If they won't fix it there is nothing you can do. There is an off chance that it is a bad SIM, but Net10 will just make you get a new one (with a NEW payment) anyway so...
Seriously, dump that garbage and go to AT&T Prepaid which used to be called Go Phone, or Cricket, if you have to be on AT&T's network (I get it, I'm in the same boat)... It will work.
acejavelin said:
Sorry to say it, but this most likely a Net10 issue. If they won't fix it there is nothing you can do. There is an off chance that it is a bad SIM, but Net10 will just make you get a new one (with a NEW payment) anyway so...
Seriously, dump that garbage and go to AT&T Prepaid which used to be called Go Phone, or Cricket, if you have to be on AT&T's network (I get it, I'm in the same boat)... It will work.
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My current SIM from Net 10 is too big for this phone. Had to buy a new SIM. AT&T pre-paid is more expensive than Net10 for similar service.
Interestingly Amazon site says XT-1687 is fully AT&T compatible!! Really would appreciate if someone would can confirm this. Need GSM for occasional International use.
goodjuju said:
My current SIM from Net 10 is too big for this phone. Had to buy a new SIM. AT&T pre-paid is more expensive than Net10 for similar service.
Interestingly Amazon site says XT-1687 is fully AT&T compatible!! Really would appreciate if someone would can confirm this. Need GSM for occasional International use.
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Click to collapse
I can confirm it... I have had several SIMs in my XT1687, it supports all AT&T bands... I have had AT&T PrePaid (my current service), Cricket, and H2O wireless, all in AT&T "service". I have also had a Verizon and Boost Mobile SIM (T-Mobile) in mine for testing and they all work fine.
In previous phones I actually used Net10, but after struggling for months with MMS service, I dropped it and moved away from all TracFone service and haven't seen a problem since. A few bucks more a month are well worth it in my opinion.
acejavelin said:
I can confirm it... I have had several SIMs in my XT1687, it supports all AT&T bands... I have had AT&T PrePaid (my current service), Cricket, and H2O wireless, all in AT&T "service". I have also had a Verizon and Boost Mobile SIM (T-Mobile) in mine for testing and they all work fine.
In previous phones I actually used Net10, but after struggling for months with MMS service, I dropped it and moved away from all TracFone service and haven't seen a problem since. A few bucks more a month are well worth it in my opinion.
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Click to collapse
Thanks for the confirmation. In the meantime also asked NewEgg to confirm, perhaps the phone has a problem or the SIM is the problem. Newegg may end up sending a replacement I will hear in about 3 days. I have been with Net10 since 2013, BYOP AT&T Samsung Galaxy S2 no problems. Then again I am not a power user.
Now that I think of it - I had put the new SIM in the Galaxy S2 to experiment - same problem no phone service but data worked fine on 3G HSPA. Makes me think SIM is the problem, or Net10 did something when moving my service.

Red Pocket mobile or other Verizon reseller (prepaid)

Tried using the Red Pocket mobile CDMA (Verizon) prepaid plan. Could not get voice or data to work. Only text messages. Tech support was of little value. Anyone have success using Red Pocket CDMA plan with this phone?
I was using a different Verizon MVNO and Verizon was the only network out of the big four that gave me a good signal consistently. However, my mobile data wasn't working initially which I didn't notice for a couple days because I was always connected to WiFi and the signal bars showed a strong signal. The APN that auto loaded was for Verizon rather than the MVNO. Since the APN wasn't editable tech support at the MVNO sent the correct settings to my phone. After I rebooted everything worked perfectly.
rootnooby said:
Tried using the Red Pocket mobile CDMA (Verizon) prepaid plan. Could not get voice or data to work. Only text messages. Tech support was of little value. Anyone have success using Red Pocket CDMA plan with this phone?
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I'm using Redpocket with LTE Verizon. It works fine with the PH-1. Did you purchase their LTE card? Activation was easy enough and they ported my number in 20 minutes after the line was active
Red Pocket mobile (Verizon)
n2locarz said:
I'm using Redpocket with LTE Verizon. It works fine with the PH-1. Did you purchase their LTE card? Activation was easy enough and they ported my number in 20 minutes after the line was active
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The one I purchased is the Verizon CDMA sim with the description below:
1 x 30 Day- 500 Minutes, 500 Texts & [email protected] LTE
Phone showed Verizon wireless on the display. Did you need to adjust any APN settings to get it to work? Tech support told me it's the phone and would not troubleshoot further.
I am on Straight Talk, and had the same issue. After about 30 minutes, the APN auto-loaded on my device. However, when I flashed custom ROMs, the APN loaded immediately. Maybe try a different ROM and see if that pushes the APN through.

T-Mobile SIM Unlocked OnePlus 7T Pro 5G McLaren Edition on AT&T/Sprint/Verizon

I already SIM unlocked my T-Mo McLaren 5G (and waiting the 7 days for bootloader unlock) but I don't have any other carrier SIM on hand. Can anyone test the McLaren 5G with other carriers and let us know if it is working fine/how well/how it compares to original carrier phones? (SIM Unlocked McLaren 5G of course) Thank you!
probably not much help, but my LOCKED T-Mo McLaren 5G ran a mint sim exactly like the t-mobile sim. so, t-mobile mvno's should work.
cheaper plans same 5G coverage.
My phone was granted unlock by TMobile but I don't have the TMobile unlock app . How did you unlock it
Sent from my HD1925 using Tapatalk
mr pnut said:
My phone was granted unlock by TMobile but I don't have the TMobile unlock app . How did you unlock it
Sent from my HD1925 using Tapatalk
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Click to collapse
Here's a screenshot of where I unlocked phone after it was granted the unlock from the reps! Hope this helps
Ok I did that but I got a failed and I hit up TMobile they told me that's wired because on there side it's eligible for unlock. They can't pin point why it's getting that error
Sent from my HD1925 using Tapatalk
Edit: I finally got it unlocked [emoji1360]
Sent from my HD1925 using Tapatalk
mr pnut said:
I finally got it unlocked
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How? I tried the network unlock from settings as shown above and I get "Unlock Failed" Error Code=255
I bought the phone online and I live in Canada so I can't even make a T-Mobile account and they wouldn't do anything regarding a network unlock over the phone when I wasn't a customer.
Tried a few websites but they all say the IMEI registers as CDMA yet the phone has a SIM card slot and the specs say GSM so I'm very confused as to how to get his unlocked so I can try and use it on Bell.
mine worked on freedompop att, on mint now, same 5g as t-mobile
VeeDaub said:
How? I tried the network unlock from settings as shown above and I get "Unlock Failed" Error Code=255
I bought the phone online and I live in Canada so I can't even make a T-Mobile account and they wouldn't do anything regarding a network unlock over the phone when I wasn't a customer.
Tried a few websites but they all say the IMEI registers as CDMA yet the phone has a SIM card slot and the specs say GSM so I'm very confused as to how to get his unlocked so I can try and use it on Bell.
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Click to collapse
You should check and see if it has been blacklisted. If not you can possibly use Mint Sim. Mint Sim is an MVNO of T-Mobile which you can use without sim unlock I believe.
It will NOT work on Verizon at this time. I've spent hours on the phone with Tier 2. The farthest I got was " I filled out a form to have yours added to our DB and I'll call you back in a week either way". Needless to say, that call never came. I can get Data using my VZW SIM but no calls or texts.
Mike02z said:
It will NOT work on Verizon at this time. I've spent hours on the phone with Tier 2. The farthest I got was " I filled out a form to have yours added to our DB and I'll call you back in a week either way". Needless to say, that call never came. I can get Data using my VZW SIM but no calls or texts.
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Click to collapse
Just a quick thought... Did you try installing the Google Dialer and Google Messages to see if it was the Oneplus apps preventing the calls and texts.
savage25rcracer said:
Just a quick thought... Did you try installing the Google Dialer and Google Messages to see if it was the Oneplus apps preventing the calls and texts.
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Unfortunately, unless the IMEI is in the VZW DB, you won't get SMS and I'm unable to make calls. I read a few people were able to make calls but no SMS/MMS or RCS messaging. From what I've read, calls should not work due to the IMEI issue. I honestly don't understand how anyone could make calls with a VZW SIM.
As of software version .25 today, Verizon CDMA-less sims now work. Previously only data came through, now talk/text/volte are all functioning. You'll need to have the SIM provisioned CDMA-less with a different CDMA-less phone before swapping the sim card in. Note that as of software version .16 however, band 13 support has been removed.
Yuhfhrh said:
As of software version .25 today, Verizon CDMA-less sims now work. Previously only data came through, now talk/text/volte are all functioning. You'll need to have the SIM provisioned CDMA-less with a different CDMA-less phone before swapping the sim card in. Note that as of software version .16 however, band 13 support has been removed.
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Click to collapse
I thought 13 was the primary band for VZW LTE? If it's gone after .16, wouldn't updating to .25 be an issue?
Mike02z said:
I thought 13 was the primary band for VZW LTE? If it's gone after .16, wouldn't updating to .25 be an issue?
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Click to collapse
It is their main band, but VZW has a lot of band 5 around and thick cell density so it would still be usable, just not the best experience possible. Version .13 had band 13 enabled, but I never tested .13 to see if VoLTE was working.
As of last night. Still no go for me. I had one of my VZW Sims put into another CDMA-less phone, called VZW and had them make that SIM CDMA-less. That phone worked for calls and SMS. Shut down that phone and the McLaren, swapped SIM but same problem. No calls and no texts. Called back and was again told my IMEI is not in the VZW DB.
Mike02z said:
As of last night. Still no go for me. I had one of my VZW Sims put into another CDMA-less phone, called VZW and had them make that SIM CDMA-less. That phone worked for calls and SMS. Shut down that phone and the McLaren, swapped SIM but same problem. No calls and no texts. Called back and was again told my IMEI is not in the VZW DB.
Click to expand...
Click to collapse
I have a Verizon tracfone line tied to a Oneplus 7 Pro, moving that sim to the T-Mobile 5G McLaren works after a reboot for calls/text/VoLTE. Maybe something is happening on postpaid VZW causing CDMA-less to be removed when you're moving the sim, I'm not sure.
VZW finally added the 7T Pro McLaren to their DB. I put my VZW SIM in and booted it. I was able to make and take calls and send texts outbound. I called VZW and had my line setup as CDMA-LESS and started getting texts. Data is working fine.
I tested a Verizon prepaid SIM. It connected to LTE and data, SMS and phone call all worked with no problem.
I'm on build 10.0.25.HD61CB
I've never contacted Verizon about this and I'm not provisioned in any special way. When I ordered the Verizon service I signed up with a BYO Pixel XL.
I have to pay my t-mobile one plus 7T pro mc claren phone completely off before I can get it sim unlocked by t-mobile right? Thanks In advance for any information on this topic. Thanks!!!
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