Database Users

Vibrant USB Connection Issue

Hello XDA Community!
I made a post about this issue before, but have more details so hopefully someone can help me figure out this issue.
My phone even when unplugged from my PC continuously says USB Connected/ USB Debugging in the notification menu.
Also, when I try and reboot the phone, instead of booting even to the Vibrant logo screen, the loading circle continuously blinks on and off, without actually booting.
As I type this, I am not holding down the power button, and the loading circle is blinking on and off by itself....
I used to be able to turn the phone on into recovery mode in the past, but now when I try to reboot into recovery I get a big yellow picture that says "Downloading"
The only way the phone will turn on is if it is plugged in.
I am fairly certain that this reboot issue and the USB issue are correlated in some way.
Did anyone else have this issue with their phones? And if so, how did you solve it?

Another thing I have just discovered...
When the phone is on and idle, the USB Connection notification will constantly blink on and off, which is why I think the phone would do the same when trying to power on!
Is this a hardware issue or a software issue?
I have not flashed anything in a very long time before this issue started happening so I believe a restore is unnecessary .
Someone please help me! This is very annoying, not only do I have NO notification bar because of the constant USB Connection notification turning on and off, I cannot turn on my phone at all unless it is plugged in!
ACK!

Take it back
I carry the insurance, so personally if this was happening to me I would not even mess with it. It sounds like you have a genuine problem with the phone and it needs to be replaced.
If it is possible to do try a nandroid backup of your phone to make getting back to where you are on your new device easier. Then take your phone back to stock with the recovery image here -->
http://forum.xda-developers.com/showthread.php?t=734475 (Thank you justanothercrowd)
One you have a stock device see if you are still having the issue. If you are take it back as defective. Even if you don't have the insurance, that sounds like a factory defect and should be covered by the factory warranty. The insurance just makes the process easier and makes sure they just give you a swap out at the store rather than having to wait for repairs. It also covers things the warranty does not, such as screen breakage - which is the specific reason I carry the insurance.

Ah crap wish I had insurance.... Do I have to do that whole odin procedure or is there a one click un root procedure as well?
Sent from my SGH-T959 using XDA App

Nevermind i just read through that link you posted. So when i go to a t mobile store do i have to unroot or can i just hide my root applications until i get a new phone?
Sent from my SGH-T959 using XDA App

I actually have not had reason to go back to stock, or even use odin yet at this point. My only roms were .zip files that I flashed via clockwork recovery.
I would say that your best best it to just follow the instructions on justanothercrowd's thread very carefully and deliberately. You are already having issues with reboots and your USB port, so this is not the time to deviate into experiments.
So to cut you off and just answer you next three questions:
Q) Can I just . . .
A) No! Just follow the directions exactly.
Q) But can I . . .
A) No! Just follow the directions exactly.
Q) Do I have to . . .
A) Hey look, Just follow the damn directions exactly!
Sorry, I can't help much beyond that. You chose to modify your phone and risk that you would not have issues, just like the rest of us here. In your case you did have issues. Now you have to get it back to stock so they don't have any reason to claim you caused this or that your warranty is void. I hope all goes well and it works out for you. Let as know and keep us posted. Good luck.

Lo N Slo said:
Nevermind i just read through that link you posted. So when i go to a t mobile store do i have to unroot or can i just hide my root applications until i get a new phone?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
We must have been typing at the same time LOL.
There is a thread on unrooting, and basically it is just deleting a few things. After doing this you should not have any non-stock applications on the phone and there would be no reason to think it was rooted unless they went digging on the file system. Personally, I would delete those telltale files just in case, it looks a little suspicious to bring in a phone that looks like it has not been used since you bought it, but they have no proof you did anything and you can claim that you first did a factory reset to see if it would fix the problem.

Just want to keep this thread going, as I am having the exact same issue as the OP as of today. It happened out of the blue, and I haven't flashed anything new to my phone since JI6 was released, other than that, it's just a stock, rooted phone.
Hoping someone has an idea, but I will likely get it replaced under warranty, since the GPS has never worked either.

damnit damnit damnit I really wish I had warranty.
Random question about clockword mod recoveries.
If I were to do a backup right now, and save that file to my computer, could I restore that file later on a different phone after I root my replacement?
I don't have that many mods flashed, and I know all of the apps can be synced, but still it would be sooo convenient .

I believe that is how it works, so yes. It should be no different then when you clone a hard drive to put the image on multiple computers for easy distribution.
It is (just like the cloning metaphor) hardware specific. Just like I could not purchase a upgrade computer and expect a cloned image to work, don't expect to create a Vibrant backup and restore it on a Captivate.
That said, you should be able to restore your backup to new (identical) hardware.
By the way, what is the warranty on these? I thought it was a year for defects. I didn't think the Vibrant had been around long enough yet for anyone to be off warranty.

it should be a year, but there was also the option for a purchased warranty. I did not purchase a warranty, so I should be good on just my manufacturer's defect warranty

Being discussed here:
http://forum.xda-developers.com/showthread.php?t=817643

[Q] LG repair costs

My phone is bootlooping and I can't access recovery. I can't restore the phone's stock software because I edited build.prop and it's not showing up as a Verizon phone. I decided to bite the bullet and just pay LG to reset it. However, when I contacted them to do this they told me I need to mail the phone in and they will tell me how much it costs after their tech looks at it. I'm worried if I do this that they'll charge me an exorbitant amount to fix it... Does anyone have any idea how much they usually charge to do this?

Sending the phone off to LG should be your last resort. It sounds like you've not tried everything!

Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$

06stang said:
Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$
Click to expand...
Click to collapse
Well, in another thread a Sprint tech said that LG did not give them a method to flash the stock software if the model check failed. I assumed this was the case for Verizon as well. I'll call them tomorrow and ask, I may have misunderstood what he wrote. I can't seem to find his post now. I'll update this post after work tomorrow if they can recover the phone.
theoneofgod, what is it that you think I haven't tried yet? If you have a suggestion which would save me the trouble of sending this phone in I would be super happy. To recap, here's what I've tried:
1. Using hard keys to factory reset (on TWRP 2.6.3.1 so it actually factory resets instead of booting into recovery)
2. Hitting "adb reboot recovery" over and over as TWRP loads and performs factory reset (this worked for people on 2.6.3.1 on AT&T but doesn't seem to be working on my Verizon phone for some reason. I've tried it dozens of times and even wrote a batch file which spams "adb reboot recovery" many, many times faster than I could type it)
3. Flashing the .tot file through download mode (Model check fails)
4. Flashing the .kdz file through download mode (Hangs at either 4% or 10% and asks me to restart. Never gets past 10%)
5. Entering my IMEI into the LG update tool, letting it download the software for the phone, and letting it try to flash the software (it fails)

What was the reason for bootloop? i also change my model name to make camera app show pics in menu, but it didn't help, and i returned to stock build.prop. So whats your story? Its good to know what i should NOT do with the phone.

Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..

marshygeek said:
Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..
Click to expand...
Click to collapse
Np don't mind sharing, thanks for the sympathy this definitely sucks aha. I usually add in qemu.hw.mainkeys=1 to get rid of the software keys when I put a new ROM on. It worked the first time I did it on this phone, my best guess is that I mistyped something. I'm not 100% sure why this is making my phone not show up as a Verizon model during the model recovery check...someone more knowledgeable than me would have to explain that.
Melodycd, I think you should be fine doing that as long as you're careful. I was pretty careless and made a lot of mistakes to get in my position. As long as you don't do ALL of the following things you should be safe:
1. Not have the latest recovery
2. Not have USB debugging enabled
3. Mess up while editing a build.prop file so you bootloop

It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.

06stang said:
It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.
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Click to collapse
Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.

ccmbr002 said:
Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.
Click to expand...
Click to collapse
I'm just sharing my experience. Over the past 5 years I've been rooting and returning. I can't guarantee anything but i can tell you my experiences and what I've been told by vzw people I know.

I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.

Swanseatom said:
I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.
Click to expand...
Click to collapse
Yep I was just worried because the Verizon phone explicitly states that it is rooted. Just to follow up for those who are on Verizon and are stuck bootlooping and with no way to flash the stock ROM, what 06stang said held true for me (so far). The Verizon rep on the phone couldn't help me (she said she needed me to put my SIM card in my G2 when I was calling her from my old phone) so I took it to a Verizon store. The dude checked it for physical damage, tried to turn it on, and when he saw it bootloop he put in an order to get me a replacement phone. I'll report back in a week or two after I send in my rooted phone and let people know what happens, it seems like they won't charge me as of right now though.

IMEI repair

Hello!
I have tried searching the g2 forums for a way to repair my IMEI, as the one I had has been set to all zeroes. Is there any way to fix this? I do not have any backups of anything on my phone, i have tried using maui meta, but for some reason it cannot interface with my phone, and neither can hyperterminal. i get it to connect, but then it doesn't let me type anything.
If anyone knows a way to fix this, i would appreciate your help greatly! PM or on the forum here, either work just fine!

evilkoal said:
Hello!
I have tried searching the g2 forums for a way to repair my IMEI, as the one I had has been set to all zeroes. Is there any way to fix this? I do not have any backups of anything on my phone, i have tried using maui meta, but for some reason it cannot interface with my phone, and neither can hyperterminal. i get it to connect, but then it doesn't let me type anything.
If anyone knows a way to fix this, i would appreciate your help greatly! PM or on the forum here, either work just fine!
Click to expand...
Click to collapse
Have you tried going back to stock ? Restoring back to the firmware that came with your phone? If not try that. But if you have You may just be out of luck

evilkoal said:
Hello!
I have tried searching the g2 forums for a way to repair my IMEI, as the one I had has been set to all zeroes. Is there any way to fix this? I do not have any backups of anything on my phone, i have tried using maui meta, but for some reason it cannot interface with my phone, and neither can hyperterminal. i get it to connect, but then it doesn't let me type anything.
If anyone knows a way to fix this, i would appreciate your help greatly! PM or on the forum here, either work just fine!
Click to expand...
Click to collapse
This is a total shot in the dark, but did you try running maui meta or hyperterminal as an Adminstrator?

markrulesallnow said:
This is a total shot in the dark, but did you try running maui meta or hyperterminal as an Adminstrator?
Click to expand...
Click to collapse
I have tried flashing back, but still no IMEI.
I have tried using administrator mode on both but it doesnt work., i wonder if i am using a wrong setting? maybe i am missing something? there is no CP-USB mode that i can see in the engineering menu...

evilkoal said:
I have tried flashing back, but still no IMEI.
I have tried using administrator mode on both but it doesnt work., i wonder if i am using a wrong setting? maybe i am missing something? there is no CP-USB mode that i can see in the engineering menu...
Click to expand...
Click to collapse
Do you have a stock ROM back-up of your device form before you lost the imei? if so, restore that and it should restore your imdi. Other than that i can't tell you much else, supposedly once your imei is gone, it is gone for good.

MalignantQuechnitlan said:
Do you have a stock ROM back-up of your device form before you lost the imei? if so, restore that and it should restore your imdi. Other than that i can't tell you much else, supposedly once your imei is gone, it is gone for good.
Click to expand...
Click to collapse
I do not. There is no way it can be gone for good. It has to be editable with a hex editor or something somehow. Just because it is illegal to change your info dies NOT mean that it is impossible or that people should stop finding out how to do it. I have tried all the simple tricks with terminal in su mode, but they don't seem to take. There has to be another way.

evilkoal said:
I do not. There is no way it can be gone for good. It has to be editable with a hex editor or something somehow. Just because it is illegal to change your info dies NOT mean that it is impossible or that people should stop finding out how to do it. I have tried all the simple tricks with terminal in su mode, but they don't seem to take. There has to be another way.
Click to expand...
Click to collapse
Here's the deal. You're effed. Do a warranty replacement. Once your IMEI is gone, you are out of luck. Sorry and I hope I'm wrong, but I have yet to see someone fix it.

How did you break it?
Sent from my g2 using xda app-developers app

evilkoal said:
I do not. There is no way it can be gone for good. It has to be editable with a hex editor or something somehow. Just because it is illegal to change your info dies NOT mean that it is impossible or that people should stop finding out how to do it. I have tried all the simple tricks with terminal in su mode, but they don't seem to take. There has to be another way.
Click to expand...
Click to collapse
Ha, never knew changing/adjusting your imei was a legal issue. As to changing it back, i suppose you are correct, the imei is on the box and the sticker from the device, you all you gotta do is find a working hex editor and type the imei back in.
Sent from my LG-D802 using Tapatalk

where is it?
MalignantQuechnitlan said:
Ha, never knew changing/adjusting your imei was a legal issue. As to changing it back, i suppose you are correct, the imei is on the box and the sticker from the device, you all you gotta do is find a working hex editor and type the imei back in.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Where would i find the file with the IMEI in it, so i can edit it? i mean, i tried the backup way, but the img files jack everything up so i cannot edit the imei in them.

Because of identification issues, imei is rarely changeable by average user, its not likely it will ever be some file you can edit just like that mwahhaha
Sent from my g2 using xda app-developers app

i had this same problem on a windows phone. i tried to reinstall the stock rom on it to get my imei back. i could get the rom installed but had no network connection because imei was still messed up. long story short, if you have no efs backup then you're just f'ed. you may be able to get it fixed with a jtag repair. there's a company that specializes in things like this if you google them. they are mobiletechvideos. i've delt with them before and they are nice people. the only option you may have is to change your imei. but that is illegal.

actually lg can do it also

freebee269 said:
i had this same problem on a windows phone. i tried to reinstall the stock rom on it to get my imei back. i could get the rom installed but had no network connection because imei was still messed up. long story short, if you have no efs backup then you're just f'ed. you may be able to get it fixed with a jtag repair. there's a company that specializes in things like this if you google them. they are mobiletechvideos. i've delt with them before and they are nice people. the only option you may have is to change your imei. but that is illegal.
Click to expand...
Click to collapse
Well how would I go about changing it, for educational purposes only, of course. We'll just say I'm not bound by the same laws as you folks because of where I live currently, and the fact that I purchased my phone.
if LG and companies can do it, then we can do it as well. The information is somewhere on the phone, accessible to these people, so it is there and accessible for us as well. There is no way that this is impossible if someone else can do it.

IMEI is what your service provider use to turn off phones if its stolen, and use it to track down people that stole your phone. Once its gone its gone, this is call a hard brick, you cant fix it, send it in or buy another phone. Stop being a hard head, or having faith, you cant fix this.
P.S Dont give him your IMEI, if he did manage to fix it with your IMEI (by an act of god), that means your phone is Effed...its like stealing identity.

G1_enthusiast said:
IMEI is what your service provider use to turn off phones if its stolen, and use it to track down people that stole your phone. Once its gone its gone, this is call a hard brick, you cant fix it, send it in or buy another phone. Stop being a hard head, or having faith, you cant fix this.
P.S Dont give him your IMEI, if he did manage to fix it with your IMEI (by an act of god), that means your phone is Effed...its like stealing identity.
Click to expand...
Click to collapse
you sir, are retarded. I am not asking for anybody's imei. if you could understand what was written, you would see that i am attempting to figure out how to edit the imei. it is not illegal to change your own phone's imei unless it is stolen, and i do not live in america or europe so i am out of those d-bag's jurisdiction. I can legally do whatever i want.
I cannot send in my phone because it is beyond the warranty, and i have already rooted it. it is not hardbricked, because it still turns on, wifi works fine, a hard brick is when your phone will not even boot up. learn your terminology. IMEI repair is possible, obviously, because tech companies can fix it, and so are the manufacturers. if it were hard coded, the manufacturer would have to pull a chip out of the phone, which is highly unlikely as it is neither cost nor time efficient.
you stop being a hard head, and thinking that things are impossible. if everybody thought like you, we would still be beating each other over the head with sticks.

I was once in the same boat whereby I accidentally restored the efs backup from my wife's g2. Fortunately I had a backup of my efs and everything was fine after I restored the original copy.
Sorry this info will most probably not helping you.

evilkoal said:
you sir, are retarded. I am not asking for anybody's imei. if you could understand what was written, you would see that i am attempting to figure out how to edit the imei. it is not illegal to change your own phone's imei unless it is stolen, and i do not live in america or europe so i am out of those d-bag's jurisdiction. I can legally do whatever i want.
I cannot send in my phone because it is beyond the warranty, and i have already rooted it. it is not hardbricked, because it still turns on, wifi works fine, a hard brick is when your phone will not even boot up. learn your terminology. IMEI repair is possible, obviously, because tech companies can fix it, and so are the manufacturers. if it were hard coded, the manufacturer would have to pull a chip out of the phone, which is highly unlikely as it is neither cost nor time efficient.
you stop being a hard head, and thinking that things are impossible. if everybody thought like you, we would still be beating each other over the head with sticks.
Click to expand...
Click to collapse
you are right, imei's are not hard coded. most of them are just a txt file in the partition that is read. but if you corrupt that partition then you cant get that txt file back. not all manufacturers use a txt file though, as was the case with my lumia 920. nokia uses something else, like a xml file that is harder to alter than a txt file. this is why i suggested a jtag. they will be able to get you back up and running but there's a possibility that you still wont have you imei repaired. in that case you wont have network connection. lg can also do this for you. if they wont be able to recover your imei they will just give you a new one that is not associated with any other phone. but i suspect lg will want some money to do this.

evilkoal said:
you sir, are retarded. I am not asking for anybody's imei. if you could understand what was written, you would see that i am attempting to figure out how to edit the imei. it is not illegal to change your own phone's imei unless it is stolen, and i do not live in america or europe so i am out of those d-bag's jurisdiction. I can legally do whatever i want.
I cannot send in my phone because it is beyond the warranty, and i have already rooted it. it is not hardbricked, because it still turns on, wifi works fine, a hard brick is when your phone will not even boot up. learn your terminology. IMEI repair is possible, obviously, because tech companies can fix it, and so are the manufacturers. if it were hard coded, the manufacturer would have to pull a chip out of the phone, which is highly unlikely as it is neither cost nor time efficient.
you stop being a hard head, and thinking that things are impossible. if everybody thought like you, we would still be beating each other over the head with sticks.
Click to expand...
Click to collapse
who's the retarded one? the one that got their IMEI deleted or the one telling you that its not possible? this issue was first discover on the Samsung Galaxy S2 and no one has an answer for it unless you backed up your EFS, which I'm sure you dint.
your right you can do whatever you want, but I'm telling people not to give their IMEI to you, in case they dont know. If they are dumb enough to give it to you, then they are just as dumb as you for deleting your IMEI.
you can send it in, if you dont have warranty, then pay for them to fix it...duh? if you want to play then you gotta pay. Your right your phone is not technically "hardbrick" but if you cant make call, cant connect to service provider, cant send text message, cant do what a phone suppose to do then its a hard brick or would you like to call it an ipod touch? because I'm happy to accommodate you. G-luck dummy lol.

We don't allow IMEI discussions on XDA, especially discussions which are heading the way this one is.
Thread closed.

Bricked/randomly shuts off

Hello everyone! So my problem aroused a few days ago when I noticed my phone would randomly reboot and get stuck on the boot screen. I would have to mess around and finally only to get a few minutes of usage. I had King Rom installed which I believe was the issue. Fortunately, while trying to use Odin to recovery to stock, it shuts off in the middle of recovery mode. Now I am getting the screen that says: an error has occurred while updating the device software. please use the emergency recovery function in the smart switch pc software. I have been up all night trying to fix this with no results. I am so upset because I rely on my phone for my job as I am a delivery driver. I can't afford a new phone right now and I don't know what to do. It seems like I am pretty much SOL. I am hoping someone will be able to help me! Thanks so much

Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?

slimspittle said:
Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?
Click to expand...
Click to collapse
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.

slimspittle said:
aroused
Click to expand...
Click to collapse
Arose is the word i think you were looking for!!

MisterKanister said:
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.
Click to expand...
Click to collapse
Well my phone is the International from Kenya and I'm not sure if Samsung will honor the warranty. I am able to get to the point where you add your Google account. From that point, it gets stuck at ''just a sec''. From that point, it starts to freeze. I guess somehow the phone is still messed up. Think I should try flashing it again?

Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?

dude9946 said:
Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?
Click to expand...
Click to collapse
No I do not anymore and it freezes when the firmware has loaded and it says optimizing apps. And yes I do have a an SD Card

Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...

dude9946 said:
Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...
Click to expand...
Click to collapse
So this time I actually retried Odin with stock restored from a different website. Then bypassed adding a google account. From that point, I no longer got to the ''just a sec'' screen. I was actually able to fully set up the device. I am assuming it will still have issues occasionally. We will see though. I am very lucky because I go to work in a few hours and would miss out on so much tips! Thanks everyone for your support! If the phone still has problems after a restore how do you get a hold of Samsung if its an International phone. Do you have to send it back to the country of origin?

Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.

dude9946 said:
Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.
Click to expand...
Click to collapse
How would I go about doing that?

slimspittle said:
How would I go about doing that?
Click to expand...
Click to collapse
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.

Cyber5hark said:
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.
Click to expand...
Click to collapse
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!

dude9946 said:
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!
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Click to collapse
Okay so now it is stuck in a bootloop even after restoring to Odin again. I will try to get a hold of Samsung to see what they say. If not, I paid for my phone with my Wells Fargo Credit card and they have insurance. May get a replacement through them if Samsung won't help

So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck

slimspittle said:
So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck
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Ha! did you tell them you already tried... good luck, keep us updated!

@slimspittle dont let us down, we need an update!

Okay so to send it in to Samsung(No charge for software issue as they said) they want a receipt with the IMEI on it. I bought the phone from Amazon and their is no IMEI on the receipt.

Recovering files after factory reset (complex story)

Hi
I will try to explain my problem.
A friend at work had her brother in law deacesed in a car accident :-/
She asked me if I can recover a video of them the shot some days before he died on his S7 edge but guess what ? protected by password at start and only him had this password.
I was not worried, just do a factory reset, root the phone and recover the video with diskdigger (for exemple) no big dead I told to myself
A 128Gb micro sd card is in the phone but nothing on it.
I tried all that i known but I can't see any video or even pictures to recover.
So I want to know if anyone has a great idea to recover this video or if (my guess) the phone was encrypted and there are no way (except if he installed and did a backup of his phone on his computer...last chance) to recover this file.
thanks everyone.

Encrypted device. No chance.

Another "someone died and I've been asked to hack the phone" post.
As as been said before, this is not what xda is about.
Tell your "friend" to take the phone to her brother-in-law's carrier.

B3311 said:
Another "someone died and I've been asked to hack the phone" post.
As as been said before, this is not what xda is about.
Tell your "friend" to take the phone to her brother-in-law's carrier.
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It's not hacking, it's recovering a memory video, but I can understand what you can think, stolen phone or hacking into girlfirend /borfriend phone....but not that time, and the carrier or samsung just told her, we will reset it...nice understanding from them
Ans that what I tought, encrypted device. At least I tried to help her.
Thank everyone.

Cedric1127 said:
It's not hacking, it's recovering a memory video, but I can understand what you can think, stolen phone or hacking into girlfirend /borfriend phone....but not that time, and the carrier or samsung just told her, we will reset it...nice understanding from them
Ans that what I tought, encrypted device. At least I tried to help her.
Thank everyone.
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Click to collapse
The phone isn't yours. It's encrypted. You're trying to access data that isn't yours.
What would you call it?
Either way, his network provider is your best bet, but even that's a long shot.

B3311 said:
The phone isn't yours. It's encrypted. You're trying to access data that isn't yours.
What would you call it?
Either way, his network provider is your best bet, but even that's a long shot.
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Click to collapse
I gave back the phone to my friend and told her that's impossible to recover the movie
I know it can be sentimental but I think she had some other footage/picture of her brother