Was adding contacts to my phone when the app Smart Phone(pre-installed app) would stop working in the middle of me adding contacts. I wrote down all of the existing contacts i had and proceeded to reset my phone. So i erased all data and reset my phone. once it restarted i got the message "Unfortunately the Process.com.android.phone Has Stopped". I looked online and watched several youtube videos on how to resolve issue. i went into smart phone app and cleared all data. I've tried everything and turning to the professionals here at XDA. PLZ HELP!!!
It appears that this is happening to any that does a reset. I did the same thing and it also died..
Not sure where to go. Sprint is not helping. I have tried several you tube tutorials and non of them has worked. I think that issue is that the master clear and reset using the power and volume - does not clear the cache partition and sprint/lg have disabled this feature on the reset screen. So we are screwed until someone can figure this out.
hi guys. my girlfriend has this A5 2016, and it is a complete piece of ****. it restarts on it's on, be it updating, under heavy usage or just in standby mode. it restarts several times in a row, sometimes going into that "optimizing applications" green screen before completing boot. sometimes it stays in this green screen for hours before i give up and reset it. sometimes it works, sometimes it goes back to the green screen. my girlfriend lost appointments a couple of times before learning that she can't rely on this POS phone.
as you can see, there isn't a clear pattern. is there a log in the system where I could check for the cause of all these crashes?
If your girlfriend didn't make any modification to it, prehaps her phone is fake
Maybe something was installed that doesn't work and makes the phone crash in the background or maybe the phone was shutdown while doing an update from the firmware. (it's a maybe, i am just guessing)
If you have a micro sd card (memorycard) in the phone you can remove it and see if the problem is still there. If problem is solved you need to format that card or maybe even replace it with a new microsd card
Also you can reset it to factory settings to remove everything you changed in the phone (after factory reset don't restore your apps in google play without very good looking if the apps are working ok)
If that doesn't solve the problem you can install TWRP recovery and do a full wipe & after that flash the stock firmware with Odin. If that still doesn't solve the problem you need to bring it back to the store where you bought it
Hey guys, I have had my Note 4 for about 3 years now and it has never done me wrong. However, things have taken a turn for the worse... I started noticing a few days ago that it was slowing down on me, I mean, really slowing down. Big lag times when it comes to swiping to open the screen, or changing between apps, and the occasional self-shut down when the battery got down to about 15-20%. I had been putting off doing a self-update for a while, and when I finally had time to do one tonight, in hopes of cleaning it up, it is now lying on its death bed
I do not think the update ever finished (my phone is not rooted) but I was desperate enough to even do a factory reset and that has not fixed the issue.
Here are the symptoms:
As I go to boot the phone, I get past the Samsung Note logo and it looks like it is about to load properly, but then I get a popup that says "Unfortunately, the process com.android.phone has stopped" I hit ok and it keeps popping up again. I can't bypass it.. Then after I get passed that for a split second, another popup comes up that says "unfortunately system UI has stopped" It prevents me from getting to the home screen, in fact the screen behind it is black.
I have tried the following:
Clearing the cache partition from the recovery screen
I have done numerous hard restarts
I have gone through with a factory restart
That is where I have left off, and lost most hope, was with the factory restart. Now when I turn it on, I get past the logos and I can see in the background the page you would get as if it was a brand new phone (it says "Welcome! Preparing you device for first time use.." etc. But I can't do anything about it because I am still getting the same two popups that prevent me from doing absolutely everything!!!)
I have read about this happening and people seem to be able to fix this by accessing certain app setting and either resetting them, or clearing their cache. However, that is not an option for me because I can't get that far. I think something must have went wrong during the update...
Please help with any advice you can think of. I have been putting off rooting this phone pretty much because I was afraid of royally f****** it up, but at this point I am willing to try anything.
Thanks,
Eric
Hey guys, does anyone have any suggestions for my issue?? I am about to go out and buy a new phone, I have no idea what I can do to fix this. I have rooted it using Odin, but the popups are still occurring. I can't get the popups to stop, and they are preventing me from doing absolutely everything.
Is there anyway I can get it to go back to complete scratch? Again, I have done a factory reset, cleared the cache, rooted using Odin. I have done everything I can think of/what I have read I can do. I am willing to try anything at this point.
UPDATE: At this point my phone is on, and the only error message/popup I am getting is "Unfortunately, System UI has stopped." Behind that popup is a blank, black screen. The only option I have is to click ok, and the screen remains black.
Temporary solution that might work- Try logging in safe mode: Switch off the phone. Power it on and as soon as Samsung logo appears, release the power button and press and hold the volume down button. Release button when you see Safe Mode on the lower left corner of the screen. Try uninstalling all user apps in safe mode. To get back to the normal mode you can drag down from notification and disable safe mode.
You could also download the latest software for your model from samfirm and flash it via odin after factory reset. Could be a permanent solution.
why you just flash last frimware from sammobile,it will solve all your problems
SOLVED!!!
Alright guys, I was able to solve my problem, all thanks to this thread:
https://forum.xda-developers.com/note-4-sprint/general/stock-tar-odin-flashable-t3250864
I had already tried flashing a fresh stock rom, but to no prevail. I saw this thread and thought, hey why not give it a shot, and bingo! After downloading the .tar file for marshmellow and launching it through odin, she was good as new! So if anyone seems to have a problem with the system ui or the process phone.android popup, I suggest that thread.
After Oreo OTA update "CRB7", when phone wants to act with security setting (for example when I want to go to Lock screen and security), a message appears: "Face keeps stopping".
I cleared "Face" application cache and data manually and then restarted phone, but still this problem repeats and repeats consecutive.
I don't want to reset factory my phone and this is annoying.
A fresh start is always better.
Been a while since I had any issues with a phone I couldn't fix, but this is usually the best place to come when you run into something weird. Whilst I very much suspect that my phone has reached the end, there maybe something I can do if someone here has seen this before and managed to fix it.
A couple of days ago my phone started acting weird. Google assistant would start up for no apparent reason. Sometimes if I was in an app I'd just get a pop-up message but at other times I'd be taken to my home screen. The frequency came and went, but at it's worst it would happen every few seconds and would last for a good 5-10 minutes.
Thought it was just something weird in the OS so I booted back to the factory reset menu, wiped the cache and the system partition and started again. That didn't work. The start-iup process began with voice assistant turned on and every button click requiring activation and double clicking. I've since tried 5 factory resets.
I've disabled Google Assistant now and removed any updates. I've wiped out it's cache and tried all of the settings to make it stop so I no longer get Google Assisitant launching, but I do get something happening which asks me to "complete action using" and shows me the Samsung internet app, S Voice and Quick dial.
This is making me wonder if I'm looking at a hardware problem. I've switched everything off and given everything a good clean just in case one of the buttons has something stuck in it but that hasn't changed the situation.
If anyone here has any ideas or suggestions then they would be very gratefully received.
Thank you
Clean dalvik cache and update stock software through odin or custom rom may solve your problem
Thanks, will give it a go, forgot about the dalvik cache in the last reset so a good heads up. Will have to look into Odin, not had to use that in years.