How do I remove ransomware off of my phone? ASAP - T-Mobile Samsung Galaxy S7 Edge Questions & Answer

So I was recently downloading an app and installed it, it turns out it was an FBI ransomware app. It says I have to pay $500. I cannot boot into safemode, restart, shutdown, or anything. I cannot use the back button or any button at all. Is there any way to remove this ****ing thing? It's giving me panic attacks and I am scared ****less.

P.S: I don't mind factory resetting or losing any files or contacts or anything, as long as I get rid of it.

The FBI doesn't ransom ware any phones.
---------- Post added at 04:46 AM ---------- Previous post was at 04:44 AM ----------
You are getting played. Factory reset the phone and get on with yourife.
ALSO QUIT PIRATING APPS. They only cost like $1 just pay for them and avoid the viruses.

ShrekOpher said:
The FBI doesn't ransom ware any phones.
---------- Post added at 04:46 AM ---------- Previous post was at 04:44 AM ----------
You are getting played. Factory reset the phone and get on with yourife.
ALSO QUIT PIRATING APPS. They only cost like $1 just pay for them and avoid the viruses.
Click to expand...
Click to collapse
I am very aware the FBI doesn't do that, it's just what the virus is showing. I would love to do factory reset, however I can't access anything or do anything other than be in that ransom ware page. I cannot restart, shut down, or do anything. I cannot use the back button or any button. And if I can't restart, means I can't get into safe mode or developer mode. Is there anyway we can do anything without any of these?

Physxtron said:
I am very aware the FBI doesn't do that, it's just what the virus is showing. I would love to do factory reset, however I can't access anything or do anything other than be in that ransom ware page. I cannot restart, shut down, or do anything. I cannot use the back button or any button. And if I can't restart, means I can't get into safe mode or developer mode. Is there anyway we can do anything without any of these?
Click to expand...
Click to collapse
Hold down the power button and both volume up and down. The phone should reboot. As soon as it powers down hold down volume up, power button and home button to boot into recovery and factory reset the device.
If that doesn't work boot into download mode using the same process but volume down instead. Then use smart switch or Odin to refresh the firmware.

ShrekOpher said:
Hold down the power button and both volume up and down. The phone should reboot. As soon as it powers down hold down volume up, power button and home button to boot into recovery and factory reset the device.
If that doesn't work boot into download mode using the same process but volume down instead. Then use smart switch or Odin to refresh the firmware.
Click to expand...
Click to collapse
THANK YOU THANK YOU THANK YOU! Really appreciated, mate.

Related

3-Button disabled idea.

Ok, My phone's internal SD decided to quit on me a couple of days ago, so I'm sending it back to Bell/Samsung for service. However, when I was speaking with the bell tech, he asked me to put the phone into recovery mode by doing the following with the phone off.
Hold Vol Up, Home and Press the Power Button.
When the Samsung GT-I9000M logo appears, let go of both Home and Power. (Keep holding Vol Up)
Now, I did happen to have one with 3 button modes enabled. But I tested it anyway and it worked.
Hopefully it's worth a shot if someone could try this with 3 button disabled.
Tried and no go for me (i9000m)
Didn't work for me neither..
Any Idea why the 3 buttons are disabled yet?
Wanna try the same thing, only keep holding power and vol up. Let go of the home button when the logo pops
If I Hold Vol Up, Home and Press the Power Button, I go into FORCED UPLOAD by KEY PRESSING mode, not recovery mode... what is this mode for and how can I get recovery mode? So my buttons arn't disabled, they just go into this mode. I am on JM1. Is this going to cause me problems if I have a bad flash? I have seen elsewhere that this FORCE UPLOAD mode should be accesed by vol down home and power
don't work
the 3 button combination you mentioned is the normal method to go into Recovery Mode, there is no secret there
for a moment i though it was a new combo
AllGamer said:
the 3 button combination you mentioned is the normal method to go into Recovery Mode, there is no secret there
for a moment i though it was a new combo
Click to expand...
Click to collapse
The normal way of doing it was to release ONLY the power button. He asked me to release the home button and not the power button. Hence me asking someone without the mode to try it. Nothing more. My phone is working and goes in every time, so I had no way to know. I apologize for wasting your time.
Ok, well i'm glad this thread is started, i was about to do it before i noticed this one!
Right well, i've spoken with an engineer yesterday at a Samsung service centre near me - and he said that the 3-button recovery/download modes has to work, as this is what they use themselves in order to flash customer handsets with their own flashing equipment. So basically, he said if the 3-button modes don't work, it's a fault, and they would send the phone back to Samsung! He did in fact add that he hasn't come across this problem himself as yet. However, he went on to say he's not sure if you could get the handset swapped out purely to access the recovery/download, as customers are not meant to be using this feature!
(By the way the method given by OP didn't work for me, and i've tried quite a few!)
Recovery and download mode work on sasktel i9000m's
hi there, i'll be getting my Galaxy S later on today, just want to ask a noob question here, if the 3 button was disabled and i tried it with the combos, what will happened to my phone? will it brick and i have to send it back to repair? or i can unbrick it myself?
thanks,
Kiay
Nothing. It'll just start up normally and wont go into download- or restoremode.
ianrush said:
Nothing. It'll just start up normally and wont go into download- or restoremode.
Click to expand...
Click to collapse
ah.... thanks for the quick reply, but how come people are saying that they bricked their phone and need to send it for replacement or so?
kiay reason why people have their phone bricked is because when your phone doesnt have the 3button enabled and you try to flash your phone to another FW and it stuffs up during that time you will get a PC->!->phone pic on your screen which means it wont respond to any button presses unless you put the phone in recovery/download modes ... obviously if you dont have the 3button to be able to put them in its respective modes you will have no choice but to send it in for either a fix or replacement
hope that makes sense... thats why phones with 3button disabled will have to return their phone to get fixed where as phones with 3button active it will be hard to brick a phone
kiay said:
ah.... thanks for the quick reply, but how come people are saying that they bricked their phone and need to send it for replacement or so?
Click to expand...
Click to collapse
Because something happened to their phone (via firmware upgrade, changing system files, or other things) and most of the time to restore these easy fixes, we need Recovery/Download mode and it's disabled on a lot of Galaxy S's.
can some one try these buttons?
http://forum.xda-developers.com/showpost.php?p=8130971&postcount=31
when i do it on my phone all it does is bring up task manager and volume max
still disable
So, is there an alternative if the combo is not working on the phone?
coz, as i read in the earlier posts, end users are not supposed to know this...and the dealer might refuse to take the handset back for this "fault"...
AllGamer said:
can some one try these buttons?
[can't post links]
when i do it on my phone all it does is bring up task manager and volume max
Click to expand...
Click to collapse
Forced Upload works for me. My SGS has recovery disabled.
Bought in Gemany (T-Mobile branding):
GT-I9000
I90000BOJF1
ECLAIR.BOJG3

[Q] Nexus 7 won't boot after 4.3 ota update

I just updated my nexus 7 to the 4.3 ota update and now it goes to the neon "X" screen and no further. I tried to boot into recovery and I get a pic of android on his back with a red triangle ! Above home with the words " No command" eventually leaving it on that screen it will try and boot by itself. Again it just stays on the X screen forever. How screwed am I? Is there another way into recovery or am I at "Use it for a paperweight and go buy a new one" screwed?
When it says no command try holding the up volume key then press the power key. What happens?
Sent from my Nexus 7(2012) that has zero issues.
SlowCobra96 said:
When it says no command try holding the up volume key then press the power key. What happens?
Sent from my Nexus 7(2012) that has zero issues.
Click to expand...
Click to collapse
I get the menu to clear cache, reboot, factory reset, I tried clearing cache. No work. So I tried factory reset. Done that twice now and still hangs on the "X" screen forever.
---------- Post added at 12:39 AM ---------- Previous post was at 12:04 AM ----------
Ok so quick update. I called google, they have a 24 hr number for warranty help by the way, and I was thinking I was going to get an RMA to send it in or get it replaced. The guy at google said that they were aware of the problem and that it was a "glitch" with the OTA updates. Anyway he told me that if I leave the Nexus hanging on the X screen the battery would die and then after I fully charged it back up and turned it on it forces a full boot. Not sure if it will work but Blaise with Google said that others have called with the same issue and that solved it. So I'm gonna give it a try. I will post back and let you know what happens. Crossing my fingers but not holding my breath. He shot me an email from his account and told me that if it didn't work to email him back directly and he would get the warranty process started.
OK new update. It's a good thing I didn't hold my breath. I'm still stuck on the x screen even after letting battery die and charging back up. I also just found out that I am two months out of my warranty. This sucks. Anybody figure out how to fix this it would be most appreciated.

Help!...Need to wipe phone with no screen...

I recently dropped my phone which caused a hairline fracture just through the top portion of the glass. Enough to also break the LCD underneath.
I want to sell the phone to subsidize for the next phone, so I need to data wipe the phone (Sorry, I'm in college but also working to save up money).
I'm not very sophisticated as most here, but I am familiar with using Odin as I think that is my only option here without a screen. I think I can get to the download screen blind. Is that true?
I know the phone is working you just can't see anything. Everything but the screen works - the alarm rings, I get notifications, emails, texts, etc.
Should I use Odin to flash a new ROM to wipe the phone? Can anyone please direct me to a working ROM link?
Thanks, guys!...
Hello I have a friend working for sprint as a technician. to do a data wipe without the screen, you need to press and hold the power button and the volume up key.
---------- Post added at 11:29 AM ---------- Previous post was at 11:28 AM ----------
and also, if your phone was activated on your sprint phone #, make sure to swap the device, so when you sell it. the buyer will be able to activate on their phone number as well. it has to be a clean ESN / IMEI
---------- Post added at 11:31 AM ---------- Previous post was at 11:29 AM ----------
and also, if your phone was activated on your sprint phone #, make sure to swap the device, so when you sell it. the buyer will be able to activate on their phone number as well. it has to be a clean ESN / IMEI
Volume up and power button doesn't wipe data. Do you mean boot into recovery and wipe from there? You need the screen to really see what is going on.
TontoDroid said:
Volume up and power button doesn't wipe data. Do you mean boot into recovery and wipe from there? You need the screen to really see what is going on.
Click to expand...
Click to collapse
Volume down + power will get you to download mode so you can ODIN... then you have to hit volume up to get past the warning message( somebody smarter chime in if Im wrong) then you could ODIN firmware or recoveries
bgibs1 said:
Volume down + power will get you to download mode so you can ODIN... then you have to hit volume up to get past the warning message( somebody smarter chime in if Im wrong) then you could ODIN firmware or recoveries
Click to expand...
Click to collapse
Actually, I was finally able to do this, but ODIN doesn't seem to be wiping the data. My alarm etc still rings!!!
This has helped me when I had a broken screen. It allows you to get display on your computer. http://code.google.com/p/androidscreencast/

[Q] 0% battery and cannot restore factory

Hello guys,
I own LG G2 Intl version. A couple days ago the device has suddenly stopped charging with only rising 2% after 12 hours of charging then kept discharging until reaching 0%. Then it would never go above 0%. While connected with the charger, I can switch the device on. On the lock screen it says it is charging but in the Settings it says not charging. I read a lot of posts here in XDA and outside suggesting once a software issue and another a hardware issue.
Anyways, I have tried then a lot of chargers like original Samsung charger, Laptop current, original ASUS Tablet charger with all failing to charge. According to LG Live Chat and summary of different posts, it looks like a hardware issue. But because the device is still less than three months old and still on warranty, I contacted the Reseller (Amazon), who said that I could return the phone.
But since then I have been trying to reset my phone to factory settings (as some suggested it may help as well) and more important to get rid of my personal data. But I cannot. When I go to settings to restore to factory settings, a 5% battery is required to restore. While on charger trying to reach the recovery menu through (Power-Volume-Down then release then both again after displaying the logo) does not either work.
Any workaround how to restore it to factory settings?
I tried to connect my phone through BT to BT-ADB my phone and adb reboot it into recovery, but did not work, as my device could not get IP for bluetooth assigned!! Strange!!! My device is not rooted and I do not want to root it, so that it does not get the warranty lost.
Any workaround how to restore my device to factory settings?
Thank you!
tweetatoo said:
While on charger trying to reach the recovery menu through (Power-Volume-Down then release then both again after displaying the logo) does not either work.
Click to expand...
Click to collapse
You forget to tell us what firmware version you are on, if you aren't rooted I assume you're using Kitkat/Kitkat bootloader?
Kitkat: Hold Power + Power Down, when LG Logo appears, switch to holding Volume Up + Volume Down.
Jellybean: Hold Power + Power Down, when LG Logo appears, let go and repress Power + Volume Down.
Note that doing a factory reset doesn't really stop your data from being recovered from nosey people, it just puts your data in a "last overwritten" state. To the naked eye you've wiped your phone but to be really safe it's good to wipe your hard drive using cryptographic algorithms multiple times, about 10. It may not make your data unrecoverable but at least anyone who wants to recover your data will have a hard time doing so. I wouldn't really worry about doing this in your case though.
d00lz said:
You forget to tell us what firmware version you are on, if you aren't rooted I assume you're using Kitkat/Kitkat bootloader?
Kitkat: Hold Power + Power Down, when LG Logo appears, switch to holding Volume Up + Volume Down.
Jellybean: Hold Power + Power Down, when LG Logo appears, let go and repress Power + Volume Down.
Note that doing a factory reset doesn't really stop your data from being recovered from nosey people, it just puts your data in a "last overwritten" state. To the naked eye you've wiped your phone but to be really safe it's good to wipe your hard drive using cryptographic algorithms multiple times, about 10. It may not make your data unrecoverable but at least anyone who wants to recover your data will have a hard time doing so. I wouldn't really worry about doing this in your case though.
Click to expand...
Click to collapse
Thank you for your reply. I know that to totally erase my data a multi-write cryptographic erase is required. But the point is that I just want to restore to factory settings, so that notifications do not get easily read, in the case someone tried to open my phone and discovered it is still not restored. I will try doing 7-pass erase. Do you suggest an app?
Besides, your method did not work either. I am on KitKat 4.4.2. This is what I have done (while on charger, as I cannot remove the charger: 0% battery!!):
1- Volume-Down first pressed and held, then Power button pressed and held.
2- Waited a couple seconds until the LG logo appeared. Then I let go the Power Button while still holding the volume down, then held the Volume-Up.
3- The phone booted normally!!
I tried the steps again and again, and many times with releasing both buttons upon logo appearance then holding both V-Up and V-Down (after also releasing the V-Down), and still no luck
What for an annoying problem
d00lz said:
You forget to tell us what firmware version you are on, if you aren't rooted I assume you're using Kitkat/Kitkat bootloader?
Kitkat: Hold Power + Power Down, when LG Logo appears, switch to holding Volume Up + Volume Down.
Jellybean: Hold Power + Power Down, when LG Logo appears, let go and repress Power + Volume Down.
Note that doing a factory reset doesn't really stop your data from being recovered from nosey people, it just puts your data in a "last overwritten" state. To the naked eye you've wiped your phone but to be really safe it's good to wipe your hard drive using cryptographic algorithms multiple times, about 10. It may not make your data unrecoverable but at least anyone who wants to recover your data will have a hard time doing so. I wouldn't really worry about doing this in your case though.
Click to expand...
Click to collapse
I kept trying again and again and it worked at the end
It succeeded when I let go the Volume-Down as well with Power-Button then repressing V-Down and V-Up again.
Thank you very much
tweetatoo said:
I kept trying again and again and it worked at the end
It succeeded when I let go the Volume-Down as well with Power-Button then repressing V-Down and V-Up again.
Thank you very much
Click to expand...
Click to collapse
Glad it worked in the end , let's hope your replacement doesn't have a faulty battery! :good:
d00lz said:
Glad it worked in the end , let's hope your replacement doesn't have a faulty battery! :good:
Click to expand...
Click to collapse
Thank you very much! I hope so also

If you can't pull the battery...

Slightly odd question - I have an S5 and flash ROMS. If something goes wrong and I get a boot loop or a slightly dead phone, I just pull the battery and all is well. What do you do on an S7 or S6 etc, where you can't get at the battery? I assume you don't just wait until the battery goes flat!
Looking forward to an S7 Edge when SIM free prices fall...
There's always a combination of buttons you can hold to simulate a battery pull. Think it's usually holding the power button or power + home.
Sent from my SM-G935F using Tapatalk
Power Button + Volume Down forces a reboot.
I found this out after installing the Renovate ROM and trying to use the Gear VR. The phone is supposed to download the Oculus app on the first use however it just stops the phone from responding to any input. I would raise this as a bug in the Renovate ROM topic however I don't have enough posts it seems.
fun fact, volume down isn't needed
jamesj999 said:
There's always a combination of buttons you can hold to simulate a battery pull. Think it's usually holding the power button or power + home.
Click to expand...
Click to collapse
SirBarnz said:
Power Button + Volume Down forces a reboot.
I found this out after installing the Renovate ROM and trying to use the Gear VR. The phone is supposed to download the Oculus app on the first use however it just stops the phone from responding to any input. I would raise this as a bug in the Renovate ROM topic however I don't have enough posts it seems.
Click to expand...
Click to collapse
Thanks both. And it's good to see that there is at least one custom ROM already
bloodrain954 said:
fun fact, volume down isn't needed
Click to expand...
Click to collapse
Er, so just power button?! I have certainly been in situations (GNex, S4, S5) where short or even very long power buttons presses had no affect; only battery pull would work.
Isnt it home, power button and volume down
SirBarnz said:
Power Button + Volume Down forces a reboot.
I found this out after installing the Renovate ROM and trying to use the Gear VR. The phone is supposed to download the Oculus app on the first use however it just stops the phone from responding to any input. I would raise this as a bug in the Renovate ROM topic however I don't have enough posts it seems.
Click to expand...
Click to collapse
This is correct, and I had a similar issue where I had to force a reboot. It's perhaps 5-10 seconds of vol down and power, and the phone will reboot, even if it is hard-crashed.
---------- Post added at 06:20 PM ---------- Previous post was at 06:17 PM ----------
bloodrain954 said:
fun fact, volume down isn't needed
Click to expand...
Click to collapse
This is NOT correct. My phone got stuck on a black screen. It wouldn't unlock, wouldn't react to anything, wouldn't charge, wouldn't ADB, wouldn't do anything at all. Thinking what you think, I tried holding the power button for over 30 seconds, and it dodn't do anything. I tried a number of other combos - home+power, volume up + power, vol up + home + power. none worked until I went with vol down + power, 5 or 10 seconds later my phone was happily booting up.
Holding power can work fine if the phone isn't badly crashed. But it doesn't simulate a battery pull.
---------- Post added at 06:21 PM ---------- Previous post was at 06:20 PM ----------
fjuniper said:
Er, so just power button?! I have certainly been in situations (GNex, S4, S5) where short or even very long power buttons presses had no affect; only battery pull would work.
Click to expand...
Click to collapse
Nah, it is possible to hang the phone badly enough to require more than just the power button. Vol down + power, held down for a little bit, seems to replicate a hardware power cut.
Thanks for the reply Mr Adventure
I am fortunate that since Xmas, when I went to Resurrection Remix marshmallow, I haven't needed to pull the battery.
Sent from my Galaxy S5 using XDA Labs

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