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Everyone, please help me. I don't know what else to do. I am desperate here!!!
So, I've had my Galaxy Note 4 since the day they came out (October 24th, 2014), and I baby my phone.
Anyway, I've never dropped it, got it wet - nothing.
Last week, out of nowhere (I don't recall downloading anything out of the ordinary), my phone started getting extremely sluggish. I wiped the cache partition, but that didn't solve my issues.
Then, the phone was shutting down (abruptly, not powering down) out of nowhere. So, I pulled the battery, and did so many other recommended things.
Now, I cannot turn on my phone without first pulling the battery. Every so often, the phone shuts down (abruptly) and I have to pull the battery to start it up again.
I've changed batteries to back to my original battery, but that didn't help.
Then, every so often a screen comes on with the Android character saying, "Downloading. Do Not Turn Off Target !!"
Please help me!!! What can I do? What should I do?
I love this phone and it's gonna be a long time before the Galaxy Note 8 comes out!
Dankees said:
Everyone, please help me. I don't know what else to do. I am desperate here!!!
So, I've had my Galaxy Note 4 since the day they came out (October 24th, 2014), and I baby my phone.
Anyway, I've never dropped it, got it wet - nothing.
Last week, out of nowhere (I don't recall downloading anything out of the ordinary), my phone started getting extremely sluggish. I wiped the cache partition, but that didn't solve my issues.
Then, the phone was shutting down (abruptly, not powering down) out of nowhere. So, I pulled the battery, and did so many other recommended things.
Now, I cannot turn on my phone without first pulling the battery. Every so often, the phone shuts down (abruptly) and I have to pull the battery to start it up again.
I've changed batteries to back to my original battery, but that didn't help.
Then, every so often a screen comes on with the Android character saying, "Downloading. Do Not Turn Off Target !!"
Please help me!!! What can I do? What should I do?
I love this phone and it's gonna be a long time before the Galaxy Note 8 comes out!
Click to expand...
Click to collapse
Could be a faulty battery because the symptoms sounds similar to mine.
What happened to me was :
Phone would shut down randomly and would only switch on when plugged and charging.
Phone would shut down randomly and would only switch on after pulling out the battery.
Phone would randomly reboot.
Phone would discharge at a very quick pace. 20% for 5-20 minutes of usage.
Phone would only switch on when plugged into a power source but would bootloop when unplugged, even at 100%.
I managed to remedy the situation by buying a new battery. Although you did mentioned that you replaced it with the original battery, I suspect that there might be some sort of batch issue or something when it comes to the Note 4 battery. This current battery that I'm using is the third battery I bought for my Note 4 (because Samsung did not honour their warranty) and the only one that did not came from a Samsung authorised dealer and so far the issues seems to be gone. My phone stopped shutting down randomly and now I'm able to get 4 hour SOT with 12 hours of battery. Not that I'm suggesting you to get a fake battery but it's worth a try to see that it's not a motherboard issue.
My first two battery that came from Samsung and an authorised dealer both had issues within one year respectively and if you bring it to Samsung they will claim it's a motherboard issue and will charge you a few hundreds for a replacement so a new battery is worth a try.
So, I replaced my OEM battery with an Anker battery over a year ago. When this issue started, I put the OEM battery back in. The same issues occurred and the battery drained faster, so I put the Anker one back in.
Did adding a new battery fix your issues? It seems like you might have had the same issues as me.
Did that boot screen with the big Android guy come up on your phone as well?
Did you do a factory reset upon loading the new battery in?
I really love this phone, as you do, and I really want it to work and last!
Dankees said:
So, I replaced my OEM battery with an Anker battery over a year ago. When this issue started, I put the OEM battery back in. The same issues occurred and the battery drained faster, so I put the Anker one back in.
Did adding a new battery fix your issues? It seems like you might have had the same issues as me.
Did that boot screen with the big Android guy come up on your phone as well?
Did you do a factory reset upon loading the new battery in?
I really love this phone, as you do, and I really want it to work and last!
Click to expand...
Click to collapse
Hi there,
I had exact the same problems. I think it is your flashmemory that is causing the problem. When the phone suddenly reboots into downloadmode you normally will see an error message in red saying "emmc read failure". This is your flashmemory. I ordered a new motherboard via alieexpress and replaced it myself, which is not difficult. You can find tutorial on youtube.
My phone is working perfect now.
Dankees said:
Everyone, please help me. I don't know what else to do. I am desperate here!!!
So, I've had my Galaxy Note 4 since the day they came out (October 24th, 2014), and I baby my phone.
Anyway, I've never dropped it, got it wet - nothing.
Last week, out of nowhere (I don't recall downloading anything out of the ordinary), my phone started getting extremely sluggish. I wiped the cache partition, but that didn't solve my issues.
Then, the phone was shutting down (abruptly, not powering down) out of nowhere. So, I pulled the battery, and did so many other recommended things.
Now, I cannot turn on my phone without first pulling the battery. Every so often, the phone shuts down (abruptly) and I have to pull the battery to start it up again.
I've changed batteries to back to my original battery, but that didn't help.
Then, every so often a screen comes on with the Android character saying, "Downloading. Do Not Turn Off Target !!"
Please help me!!! What can I do? What should I do?
I love this phone and it's gonna be a long time before the Galaxy Note 8 comes out!
Click to expand...
Click to collapse
Same issue here, started over a week ago, I have tried so many things, no results, you can't do anything, just gotta change the motherboard.
Same issues for me also. I replaced the battery,with no positive effect. The only thing to help is installing the app wake lock. Phone now works, but this does not solve the poor ram handling.
So. My phone has this problem, and its pretty weird (IMO). It is possible that it is a hardware problem.
I going to work and I dropped my phone. Didn't think much of it. The phone worked fine for several hours. It started around 40% and only declined somewhat, until about 2-3 hours later where it dropped rapidly to 6%. It was in my pocket when it dropped. I figured at the time that I had just forgotten to turn the screen off, so it drained much more battery. I then plugged it in, and it charged for a little while on a non-turbo charged cord, getting to 21% (which is what it said when it was off). After I turned it on however, it was only at 12%. I didn't bother with it at the moment, but after about 5 minutes it dropped to zero in about 5-10 seconds from when it started dropping. This was concerning, but I had to go back to work so I plugged it back in. When I came back and rebooted it showed 11%, and it stayed at 11% for several hours while I was using it, even though I wasn't charging it. Then randomly it dropped super quickly and died. I turbo charged it overnight. In the morning I booted it up and it immediately shut down claiming there was 0% battery life. It will not boot up without being plugged in. This goes on.
Usually, I charge it for a while and it will give a higher number than it will say when it boots up. It sticks at that boot up number for longer than it should, then dies rapidly. Occasionally it will boot up to be 0% and immediately die. I have tried turning in on and off again (without it dying) and it wont turn back on claiming too low of power regardless of how charged it said it was before. I have tried various charging cables and wall outlets. I have tried several battery repair apps, which did nothing. I was going to try and do a root version, since I figured that would be better but cannot root it. (Using adb to sideload comes up with an error (signature verification failed), trying to flash twrp fails (pre-flash validation failed) and normal root methods fail.) Oh yeah, and I've also factory reset it a few times.
So it seems to me that it's a software problem, namely the battery driver, since it appears to be charging and holding a charge for the most part, but then shutting down randomly due to the driver saying it is at 0% battery life. Alternatively, it could be a problem with the battery or charging port, although nothing seems to be wrong with the charging port visually.
Also potentially of note is that my normal turbo charger, when plugged in, puts a lightning bolt icon in the battery symbol, but on battery usage it says not charging. This could also be the chargers fault, since it had begun to fail previously (only working at certain angles) but it worked earlier the same day and now doesn't.
I didn't install any new updates to the OS or installed any new apps before this occurred either.
Any idea whats going on and how to fix it?
EDIT: I've been trying to look up and see if there was a driver or something for the battery that I could reinstall but I couldn't find anything. So, I ordered a replacement battery of Amazon. Now the question becomes will that fix my problem if I replace the battery?
Think so this might solve your issue ,but getting it checked before ordering would be wise.
Going through your rooting steps , i didnt see that you unlocked your device thats why you are getting errors of signature verification failed.
There is no separate battrey driver for Android its the part of OS itself so you dont need to mess up with that area
Uh... yeah well, Droid Turbo 2's can't root. It wont work. The bootloader is locked up tight, even if you select it in developer options it does nothing.
JWeller said:
Uh... yeah well, Droid Turbo 2's can't root. It wont work. The bootloader is locked up tight, even if you select it in developer options it does nothing.
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Click to collapse
HI,
has your problem resolved after replaced the battery?
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
xNotta said:
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
Click to expand...
Click to collapse
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
GEOVANNI MTZ said:
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
Click to expand...
Click to collapse
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
xNotta said:
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
Click to expand...
Click to collapse
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
GEOVANNI MTZ said:
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
Click to expand...
Click to collapse
Phones purchased in the US come with a 1 year warranty.
I would assume Mexico would get a similar warranty.
You will need your original proof of purchase.
Contact Essential and explain your situation, they will probably be able to come up with a solution for you.
https://support.essential.com/hc/en-us
Click the “?” In the lower right corner and send them an email that explains your situation.
Couldn’t find a Mexico support link. Even using my VPN set to Mexico, it gave me the US support page.
I thank you for your attention, I let it be completely discharged and I have connected it to charge right now and on ... I am happy !!!!
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
good morning to all, I hope and can help my team last night when I was watching videos after 2 hours the screen froze so I decided to force a reboot with which I thought the problem would be solved, but to my surprise it was not like that, the phone when turning on did not give imangen only the screen cleared so I knew it had been turned on, but never gave an image, I let it completely discharged thinking that with that it would be fixed and nothing, I put it on and when I turn on the same thing happens it clears the screen but it does not give an image, try the button convention and nothing that solves it, someone has had the same problem? the phone and try tentadilla unlock and put music in spotify so the touch and sound work, also frame and enter calls as well as calls by messenger! help
Attached images
gramicko said:
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
Click to expand...
Click to collapse
for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
Go to Essential support
GEOVANNI MTZ said:
for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
Click to expand...
Click to collapse
I filed trouble ticket at the Essential support web page, then they requested I send copy of receipt, IMEI etc.. Then a day later a new phone was mailed to me. Pretty efficient I must say,
Hi everyone, i'm new here, looking for some help.
So i was using my phone and out of the blue it turn off and i cuoldn't turn it on, i've left it charging for a day but there was no light indicating it was charging, same happend when i pluged it to the pc. Tried a cuople of buttons combinations but there's no response.
I really hope you guys can help me
Gretelp said:
Hi everyone, i'm new here, looking for some help.
So i was using my phone and out of the blue it turn off and i cuoldn't turn it on, i've left it charging for a day but there was no light indicating it was charging, same happend when i pluged it to the pc. Tried a cuople of buttons combinations but there's no response.
I really hope you guys can help me
Click to expand...
Click to collapse
Gretelp have you solved youre problem because i have the same issue
[email protected] said:
Gretelp have you solved youre problem because i have the same issue
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Click to collapse
let the battery drain all the way to the 0%. ive had same issue few times with my s7 edge it would not respond to any command no matter what i do, then all of the sudded after i didint touch the phone for abouth 6-7 hours i put it on charge again and 0% was shown and started charging.
most probably its a motherboard issue and should be replaced at least in my case
Scorpionea said:
let the battery drain all the way to the 0%. ive had same issue few times with my s7 edge it would not respond to any command no matter what i do, then all of the sudded after i didint touch the phone for abouth 6-7 hours i put it on charge again and 0% was shown and started charging.
most probably its a motherboard issue and should be replaced at least in my case
Click to expand...
Click to collapse
oke thx i will wait for that!
Scorpionea said:
let the battery drain all the way to the 0%. ive had same issue few times with my s7 edge it would not respond to any command no matter what i do, then all of the sudded after i didint touch the phone for abouth 6-7 hours i put it on charge again and 0% was shown and started charging.
most probably its a motherboard issue and should be replaced at least in my case
Click to expand...
Click to collapse
Thanks for your response, i've left it unplogged for more than a day and still nothing. Should i wait longer?
How expensive would replacing the motherboard be?
Gretelp said:
Thanks for your response, i've left it unplogged for more than a day and still nothing. Should i wait longer?
How expensive would replacing the motherboard be?
Click to expand...
Click to collapse
I'm only telling from my experience, untill your battery is 0 it will be like that presuming it has somewhat same issue as mine . Try pressing buttons from time to time it could help to drain battery faster . On second hand market it should not be more then 40-50 euro. Also AliExpress has motherboards but not new, used
Scorpionea said:
I'm only telling from my experience, untill your battery is 0 it will be like that presuming it has somewhat same issue as mine . Try pressing buttons from time to time it could help to drain battery faster . On second hand market it should not be more then 40-50 euro. Also AliExpress has motherboards but not new, used
Click to expand...
Click to collapse
Thank you very much for your help!
Gretelp said:
Thank you very much for your help!
Click to expand...
Click to collapse
Any progress ?
Scorpionea said:
Any progress ?
Click to expand...
Click to collapse
No change, still the same
SNIF i must report that my S7 edge has past away
[email protected] said:
SNIF i must report that my S7 edge has past away
Click to expand...
Click to collapse
R.I.P S7 edge 2016-2019 will be missed
Same thing ! Phone just totally dead.
The same thing just happened to my S7edge today... I think it's a conspiracy so that we are forced to change the phone.
Sad, I liked that phone.
Nothing would work, it started at first a rebooting loop, then suddenly stopped giving any sense of life.
Doesn't show any indication when plugging the charger. nor responsive to any of the rebooting button combinations...
I even had it on stock Rom and never flashed any customer ROM on it or anything.
I think leaving the phone battery to drain as a solution only works if your phone was already on and it just gave a black screen, but it's still on.
But in my case, it was already in a rebooting loop and I suspect it is not even ON anymore, it just went totally off somehow...
So there is no was to know if the battery is draining.
update:
So I left it overnight. In the morning, I connected the charger and indeed it drained to 0% and started being responsive to charging again.
As soon as it charged to 20% I powered it on. It loaded into recovery, giving the no command screen. Then I went on and selected system reboot.
Then it rebooted and Android started, as soon as I tried unlocking it, it froze and started again into an endless rebooting loop until it blacked out again. Now again not responsive.
I will leave it to drain again. Does anyone know what I shall do when it gets to that endless rebooting sequence. It is obvious that Android had a malfunction... not sure what as I didn't do anything new last week..
Is there a way to get it through without factory reset?
Thanks
Hello.
So, I recently updated my phone 2 days ago for the first time after 2017, and the battery ran out while it was updating, and then it was boot looping and kept getting stuck at 28%.
I decided to reinstall the os on it (I installed the official rom that the phone came with). At first, everything seemed normal until I plugged it and after a while, the led indicator was showing that it was still charging but after I unplugged it from the charger, the light was still on and the screen was completely black and unresponsive.
After a while, the light shut off and after that, it never came on. I tried everything to get it on again: tried hard rebooting, trying to get into recovery, charging with different types of cables and with wireless charging also, basically every combination that came to mind. When I used the wireless charger, it showed that it was charging, but no signs of life on the phone. Samsung support wasn't that much of a help either, they only asked if I used a cable that worked on it and if the phone was water damaged or had any cracks.
Any help will be appreciated!!!
bump
How did you reinstall the OS?
Knockout Newbie said:
How did you reinstall the OS?
Click to expand...
Click to collapse
by putting the phone into download mode
Connect usb (not charger) hold vol- + home + power, release power after 5 sec n continue holding vol- + home . If download mode appears flash phone with same csc firmware. If no downlooad mode probably battery or emmc fault.
engage4 said:
Connect usb (not charger) hold vol- + home + power, release power after 5 sec n continue holding vol- + home . If download mode appears flash phone with same csc firmware. If no downlooad mode probably battery or emmc fault.
Click to expand...
Click to collapse
Yeah nothing really appeared. So I'm guessing its emmc fault?
Or battery
engage4 said:
Or battery
Click to expand...
Click to collapse
i mean the battery was working normally when i used it last time
If its an emmc failed qualcomm cpu S7e , pc will detect as qualcomm 9008 port.
For battery you need to manually check battery voltage.
bump
engage4 said:
For battery you need to manually check battery voltage.
Click to expand...
Click to collapse
i don't have the voltage checker thing sadly
watomaigad said:
Hello.
So, I recently updated my phone 2 days ago for the first time after 2017, and the battery ran out while it was updating, and then it was boot looping and kept getting stuck at 28%.
I decided to reinstall the os on it (I installed the official rom that the phone came with). At first, everything seemed normal until I plugged it and after a while, the led indicator was showing that it was still charging but after I unplugged it from the charger, the light was still on and the screen was completely black and unresponsive.
After a while, the light shut off and after that, it never came on. I tried everything to get it on again: tried hard rebooting, trying to get into recovery, charging with different types of cables and with wireless charging also, basically every combination that came to mind. When I used the wireless charger, it showed that it was charging, but no signs of life on the phone. Samsung support wasn't that much of a help either, they only asked if I used a cable that worked on it and if the phone was water damaged or had any cracks.
Any help will be appreciated!!!
Click to expand...
Click to collapse
This same thing happened with my s7 edge 3-4 months ago.... i was installing some apps from play store... as usual the device was high at temperature..it turned off... for next a couple of days it was only rebooting when it was very pleasent at temperature... and sudden shutting down within minutes.. the last time it did not turn on but the blue light was on for 4-5 days until it decharged... when the battery fully drained it never accepted charging or turned on yet... i miss my s7 egde... i had many useful data saved in it.. i lost everything..
I know it was the cpu failure...
vikasonxda said:
This same thing happened with my s7 edge 3-4 months ago.... i was installing some apps from play store... as usual the device was high at temperature..it turned off... for next a couple of days it was only rebooting when it was very pleasent at temperature... and sudden shutting down within mimutes.. the last time it did not turn on but the blue light was on for 4 5 days until it decharged... when the battery fully drained it never accepted charging or turned on yet... i miss my s7 egde... i had many useful data saved in it.. i lost everything..
I know it was the cpu failure...
Click to expand...
Click to collapse
that sucks, i think mine also died because i was using the wireless charger and it might overheated or something? i'm not too sure but yeah
bump
watomaigad said:
that sucks, i think mine also died because i was using the wireless charger and it might overheated or something? i'm not too sure but yeah
Click to expand...
Click to collapse
Yes it is dead I guess.....
vikasonxda said:
This same thing happened with my s7 edge 3-4 months ago.... i was installing some apps from play store... as usual the device was high at temperature..it turned off... for next a couple of days it was only rebooting when it was very pleasent at temperature... and sudden shutting down within minutes.. the last time it did not turn on but the blue light was on for 4-5 days until it decharged... when the battery fully drained it never accepted charging or turned on yet... i miss my s7 egde... i had many useful data saved in it.. i lost everything..
I know it was the cpu failure...
Click to expand...
Click to collapse
Looks like RAM failure. Heating phone's back side(after removing back panel with hair dryer for few seconds may help. Not a permanent solution, but for data backup.
engage4 said:
Looks like RAM failure. Heating phone's back side(after removing back panel with hair dryer for few seconds may help. Not a permanent solution, but for data backup.
Click to expand...
Click to collapse
Can this really work...then I should try out
engage4 said:
Looks like RAM failure. Heating phone's back side(after removing back panel with hair dryer for few seconds may help. Not a permanent solution, but for data backup.
Click to expand...
Click to collapse
Can this really work...then I should try out
vikasonxda said:
Can this really work...then I should try out
Click to expand...
Click to collapse
99.99% for any ram failed(restart on logo) phone.