Ever since receiving an OTA update a few days ago, my phone was never able to successfully reboot again. Instead, it does exactly this when I turn it on: Samsung logo appears when booting, then the At&t logo with the word "installing..." or "updating..." along with a loading bar at the bottom appears. The loading bar reaches 100%, but then it will say "update failed", and it reboots and the same process happens again. I've let the phone run on it's own for several ours to see if it'll ever snap out of the loop, but it just stays in the same never-ending cycle of constant rebooting and updating. My phone wasn't rooted and worked perfectly fine before the update, so I suspect something went wrong while it was updating. I tried pressing the home, volume, and power buttons in attempt to initiate a recovery boot and do a factory-reset, but nothing happens. And I've tried replacing the battery, SIM card, and micro SD card, but there's still no change. I still am, however, able to set it in ODIN mode, but I'm not sure what to do since I'm not techie/literate. Please help, I don't know how to get my phone properly working again.
hi...
I'm really desperate, my phone is suddenly dying and I have no idea why, I'll tell you from yesterday what has happened:
- I'm playing a stupid game and suddenly the screen goes black. No led, phone doesn't answer any button, nothing. I hold power button, nothing. Remove battery and put again, nothing. After some attempts phone turns on, but just after starting it reboots or stays frozen.
- I decide to change the rom (I had simpl rom), so I do a full wipe and put CM 12. It seems it works, but when I'm in the settings, at the beggining, I don't even have time to put the wifi, it starts rebooting again and/or not responding.
- Desperated, I install via odin the stock firmware from Sam Mobile. It seems it's gonna work, but when the dialog of "Android is upgrading -- Optimazitating app x of XX" it always gets stucked in a number, randomly. I never get to the 230 apps.
- As a last chance, I try Kies to install factory firmware. The same as before happens, but now it's only 17 the number of apps it tries to optimize.
These last 2 times, of course, I enter recovery from time to time (now the default one) and wipe cache partition.
My phone is agonizing, what the f is happening? Does anybody know what could happen?
Please help...
I have a Note 4 and I was very satisfied with the performance until a few weeks ago, an upgrade to Android 6.0.1 was downloaded and applied.
It seems the update failed and despite I'm now in Android 6.0.1, the phone is working very erratic. Sometimes it freezes for a while (10 seconds, 30, 1 minute, 2 minutes) and then just continues as normal (when it freezes for more than a minute, it goes directly to lock screen ). Sometimes it says some app or system process (touchwiz and the like) has failed and sometimes it simply reboots without any reason. I have restarted it in secure mode but there is no difference.
I have uninstalled all downloaded apps but there is no difference. I have reset it to factory defaults but keeps failing.
I have downloaded latest 6.0.1 Firmware from Sammobile and flashed it with Odin but the fail is still there.
One thing I have noticed is when I start in recovery mode (power+home+vol up), instead of the recovery menu, the android robot appears and the text installing update. It goes for a while, then crashes (robot with red triangle) and then the recovery menu appears. This happens every time I start in recovery mode so it looks like there is some update that was applied (since I have 6.0.1 instead of 5.x) but only partially.
Any help?
is there a way to revert it back to Lollipop?
Hi!
Same thing happened to me. Connect to a computer and use Samsung Smart Switch to do an emergency recovery.
But the phone will be erased.
After that, my Note 4 got even better than before!
Good luck!
Tried Emergency Recovery but phone doesn't show up in the list, so I tried Update Firmware. It told me the firmware I have would be replaced by current version (The SAME version) but I went ahead anyway. Firmware was downloaded from internet, phone booted in Download mode and Smart Switch copied the firmware to the phone, then restarted, installing... Error Message: "No Command", nothing else.
I removed battery, rebooted and error message appeared telling there was a problem with firmware update and I would need to use emergency recovery from Kies (I understand I have to use Smart Switch, no Kies). So I connected it again to Kies and opened Emergency Recovery but once again, it doesn't appear in the list. So trying again with Firmware update. If this doesn't work, I'm afraid I have a very expensive paperweight
Failed again. At 25% update, Download screen showed:
ODIN: flash write failure
A window in Smart Switch tells me something went wrong and offers me Emergency Recovery. It also tells me I have to write a recovery code if using another PC. The recovery code is blank. not a good signal.
Again, Emergency Recovery is showing nothing in the list of devices
Ok, I finally downgraded to Firmware 5.1.1 using Odin and the phone is alive again, but I don't think everything is OK. First time I tried to update the firmware with Odin, it failed at the middle of the process, just like Smart Switch did. But second time it completed the process and rebooted. I will leave it as is a few days for testing and if no issues appear, I will allow it to update OTA. In any case, if update OTA fails again, I always can go back to where I am now.
Restarting in recovery mode now shows the android guy with the blue thing spinning (no text) and after a while the fallen android guy with the danger signal and then the recovery menu. That's not what should appear. It should go directly to recovery menu, so I think it is still not 100% good.
jedikalimero said:
Ok, I finally downgraded to Firmware 5.1.1 using Odin and the phone is alive again, but I don't think everything is OK. First time I tried to update the firmware with Odin, it failed at the middle of the process, just like Smart Switch did. But second time it completed the process and rebooted. I will leave it as is a few days for testing and if no issues appear, I will allow it to update OTA. In any case, if update OTA fails again, I always can go back to where I am now.
Restarting in recovery mode now shows the android guy with the blue thing spinning (no text) and after a while the fallen android guy with the danger signal and then the recovery menu. That's not what should appear. It should go directly to recovery menu, so I think it is still not 100% good.
Click to expand...
Click to collapse
please keep posting your observations, i am on the verge of trying flashing 5.1.1 myself.
would be great to know if this resolves our issues.
Phone kept failing also with 5.1.1 so it was not a problem of the Android version. The difference is that while at first phone freezing was the regular thing and reboots were the exception, now reboots are the regular thing, so the situation is worse.
Since it was failing with 5.1.1 and the situation was not better but worse, I didn't wait anymore an installed the OTA update that obviously appeared as soon as the phone booted in 5.1.1
After the phone said it would reset itself, it didn't turn on again. I had to turn it on manually and the the installation began without any incidents. then a new OTA update appeared (this time only ~350 MB). I'm not sure if this was a new update that appeared yesterday or was already applied when mi phone updated to 6.0.1 before the problems started.
So I accepted this update and it was downloaded but then failed to install and the phone told me to contact the repair service.
So now I am just as in the beginning, with a failing phone that freezes and reboots frequently.
I went to the repair service. The guy there didn't know how to fix it an told me to send it to Madrid for repair. But I haven't sent it yet for two reasons. The phone is still under warranty (as ANY OTHER Note 4 bought in the EU), but first, he told me it would take 25 days to repair (this is Spain, you know. In UK it would take 3 days) and second, my front glass cracked so I had to take it to a repair shop to replace just the glass for 30 euros instead of the 200 euros it would have costed to replace the whole (and totally functional) screen officially. So I'm afraid they would find out the glass was replaced and take this as an excuse to void my warranty. In older models you could replace the glass and nobody would notice it, but in the Note 4 you have to break a copper heat dissipation foil that lies between the back of the screen and the metal frame in order to disassemble the phone.
jedikalimero said:
Phone kept failing also with 5.1.1 so it was not a problem of the Android version. The difference is that while at first phone freezing was the regular thing and reboots were the exception, now reboots are the regular thing, so the situation is worse.
Since it was failing with 5.1.1 and the situation was not better but worse, I didn't wait anymore an installed the OTA update that obviously appeared as soon as the phone booted in 5.1.1
After the phone said it would reset itself, it didn't turn on again. I had to turn it on manually and the the installation began without any incidents. then a new OTA update appeared (this time only ~350 MB). I'm not sure if this was a new update that appeared yesterday or was already applied when mi phone updated to 6.0.1 before the problems started.
So I accepted this update and it was downloaded but then failed to install and the phone told me to contact the repair service.
So now I am just as in the beginning, with a failing phone that freezes and reboots frequently.
Click to expand...
Click to collapse
so sad!
So today i bought my LG G6.
There was a software update (i thing Oreo update) i installed it and when i got to the secure screen on the boot.
I type my PIN ,which was valid and my phone now is stuck on the secure loading screen.
At first i thought it was just going to take some time but after 25 minutes of waiting this started to worry me.
The phone is still on loop and when i use the Power Button and the Vol down the phone restarts but the same thing happens.
I tried everything from restarting it , to hard resetting (which doesn't want to work, the bootloader menu doesn't even show up with all the steps completed correctly) to throwing it on the ground.
(PHONE IS NOT ROOTED)
EDIT:I MANAGED TO SOLVE THE ISSUE BUT NOW IM STUCK AT THE PROVIDERS SCREEN WHICH IS (TIM) AND I CANNOT DO ANYTHING OTHER THAN SOFT RESTART
Regards,
Try put the phone into download mode and use LG bridge to reflash stock [Use the "Update error recovery" to reflash]
I recently saved my phone from a brick with the test point, I have managed to get into the system, however at the time I receive an update of the December patch I update it and at the end of the update and give it to restart so that it is installed it stays in a restart loop, it reaches the screen android one and it reboots.
In the ROM that worked for me, it was the "tissot_images_8.1.10_20180110.0000.00_8.0_8ea503201b" however does not recognize the sim, I try flash with mi flash the last update but the screen of "Android One" is displayed and it is restarted, without being able to enter in the system.