Database Users

"There's an internal problem with your device. Contact your manufacturer for details

"There's an internal problem with your device. Contact your manufacturer for details
I got this message, I cannot view my files on my computer. I flashed the latest factory image and did a factory reset, flashed the vendor file, but no luck. What else could it be? Drivers?

an internal problem. have you tried reaching out for warranty support?

Already unlocked Bootloader.

640k said:
an internal problem. have you tried reaching out for warranty support?
Click to expand...
Click to collapse
I'm sure since I unlocked my bootloader it wouldn't do me any good, right?

did you set a fingerprint before rooting? That is why I got that message. Just go here
http://forum.xda-developers.com/nexus-9/development/fix-build-prop-variety-fix-aka-contact-t3133347

09eric09 said:
I'm sure since I unlocked my bootloader it wouldn't do me any good, right?
Click to expand...
Click to collapse
unlocked bootloader does not void your warranty, this has been confirmed by google's csr

dipole said:
did you set a fingerprint before rooting? That is why I got that message. Just go here
http://forum.xda-developers.com/nexus-9/development/fix-build-prop-variety-fix-aka-contact-t3133347
Click to expand...
Click to collapse
No.

dipole said:
did you set a fingerprint before rooting? That is why I got that message. Just go here
http://forum.xda-developers.com/nexus-9/development/fix-build-prop-variety-fix-aka-contact-t3133347
Click to expand...
Click to collapse
your advice fixed the problem on my nexus 6p.. thank you

It fixed my problem on Nexus 6p after rooting to Cataclysm
Thanks!!

toenail78 said:
your advice fixed the problem on my nexus 6p.. thank you
Click to expand...
Click to collapse
09eric09 said:
No.
Click to expand...
Click to collapse
dipole said:
did you set a fingerprint before rooting? That is why I got that message. Just go here
http://forum.xda-developers.com/nexus-9/development/fix-build-prop-variety-fix-aka-contact-t3133347
Click to expand...
Click to collapse
yangqi said:
unlocked bootloader does not void your warranty, this has been confirmed by google's csr
Click to expand...
Click to collapse
superchan08 said:
Thanks!!
Click to expand...
Click to collapse
Hi Guys,
Anyone successfully got rid of this? i've been running Catacalysm with elementalx with no issues. But suddenly i wanted to try layers and one of the layer i tried made me to loop at colorful dots screen that turn into android. But it never turned to android and didn't boot.
i tried to restore nandroid, flash catacalysm again etc., but nothing worked. Finally i had to flash all the factory image (from bootloader to vendor) again. then restored the latest data nandroid. i had my finger print set and following http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 i removed locksettings.db file to successfully get in the system.
however, on every restart i get this error message that my phone has an internal problem and manufacturer to be contacted. I am afraid to flash the nexus 9 fix, as someone reported that its spoiling his touch screen.

Try flashing the vendor img only in fastboot and see if that removes the error message.

steviemch said:
Try flashing the vendor img only in fastboot and see if that removes the error message.
Click to expand...
Click to collapse
Thanks! Easy fix!

Flashing the vendor img didn't work for me.
Is there any other way to do it or do I have to wipe it all and start over?
So, I see that it's based on the build number MMB29X but that's a Nexus 6 build. I have a Nexus 5x. If I flash that vendor image, will it work or mess things up? I've never had to do that before so I'm sort of lost... I'm positive that I downloaded the right build from the CM site. Thanks in advance for the help.

erichjelm said:
Flashing the vendor img didn't work for me.
Is there any other way to do it or do I have to wipe it all and start over?
So, I see that it's based on the build number MMB29X but that's a Nexus 6 build. I have a Nexus 5x. If I flash that vendor image, will it work or mess things up? I've never had to do that before so I'm sort of lost... I'm positive that I downloaded the right build from the CM site. Thanks in advance for the help.
Click to expand...
Click to collapse
Do not flash that nexus 6 image!! Do not flash or install any zip or image that is not expressly for your phone!!
This is the forum for the Nexus 6p. You will have better luck finding the answer to you question somewhere here (Nexus 5x forum). If you have installed an image or zip of any type from anywhere other than that forum (or official google downloads) you are probably going to have a bad day. Good luck.

I didn't even notice.
I'm sorry.
Just opened a Google search link.
Sorry!

erichjelm said:
I didn't even notice.
I'm sorry.
Just opened a Google search link.
Sorry!
Click to expand...
Click to collapse
No worries, mate! I have found solutions to problems in forums that were not for my phone. Just pay attention to where you post you questions. The fact that you are using google first puts you years ahead of some people I've seen posting. Definitely no reason to apologize twice. :highfive:

Found the fix in the form of a ZIP in Nexus 9 forum.
Ha.
Thanks, again!

Can anybody verify that this works for the 6p before I flash a zip and Jack my phone up any further? Lol

How do I find the right vendor img for my nexus 6p?

mrjoeyloke said:
How do I find the right vendor img for my nexus 6p?
Click to expand...
Click to collapse
With a file browser, head to /System/build.prop and look for this line "ro.build.description" and your system software should be listed after the Android version. I believe this is also listed in Settings/About Phone. You can view which Vendor you have installed in /Vendor/build.prop. Make sure both match up each month when you update.
Sent from my Nexus 5X using Tapatalk

[GUIDE][XT1540][1GB&2GB] Updating to Marshmallow

Disclaimer:
I'm not responsible if you mess up following this guide and result in a dead phone with tears.
About this guide: This guide is intended to destroy all confusions that are arising from the MM rollout in US which many users like myself have failed to receive. Let me point it out that if you own an XT1540 Moto G and have not yet received the update, grabbing the MM OTA Update manually will NOT let you upgrade as the version required for the upgrade won't match with what you'll have. This is why one needs to follow these steps (regardless whether you own a 1GB or 2GB model) in order to successfully update to MM:
Required:
- XT1540 1GB Retail Latest Build from here.
- Knowledge on how to flash Motorola Factory Images. (Use this guide as a reference to learn)
Procedure:
1. Download the firmware image and extract it.
2. Put your phone in Bootloader Mode (Use the reference guide mentioned above).
3. BE CAREFUL. Flash away using the marvelous reference guide. However there is one upside IF you are coming from stock 5.1.1 with NO ROOT or MODs, you can skip the following commands in fastboot in order to avoid ERASING AND WIPING DATA:
fastboot flash partition gpt.bin
fastboot erase userdata
4. Now power on your phone, and check for updates and there will be an OTA update just waiting for you there.
5. Download it and enjoy MM.
Questions:
Q: Can this method be used on XT15XX versions?
A: No. The firmware is specifically for XT1540 and so is the guide.
Q: My phone got stuck on bootlogo. What to do?
A: Wait patiently. If you have followed all the steps in the reference guide and this guide properly, there should be no problem.
Q: Wouldn't flashing a 1GB firmware on a 2GB device malfuntion it?
A: I, personally own a 1GB model so I haven't tested. But many 2GB users have reported working with absolutely no issues.
If there are any more questions, feel free to PM me or comment below. If you want this thread to stay alive, refrain from posting the same questions again and again. Check OP for questions and answers before posting as I will keep on updating it with new questions that are asked.
Thanks to: @lost101 for the reference guide and factory image.

I got a "Preflash validation failed" error when flashing boot.img. I have a locked bootloader, and didn't want to mess up the phone yet, so backed out and rebooted. I'm guessing this is for unlocked bootloader devices only then?

nARMstrong20 said:
I got a "Preflash validation failed" error when flashing boot.img. I have a locked bootloader, and didn't want to mess up the phone yet, so backed out and rebooted. I'm guessing this is for unlocked bootloader devices only then?
Click to expand...
Click to collapse
Factory images work with locked bootloader.

okay that's weird. Any idea why I'm getting that error then?

nARMstrong20 said:
okay that's weird. Any idea why I'm getting that error then?
Click to expand...
Click to collapse
It will also happen if you try to flash an older bootloader than you have on your phone.

will this wipe all of the data on the phone like past call list and texts?

goolac said:
will this wipe all of the data on the phone like past call list and texts?
Click to expand...
Click to collapse
Yes, I'd advise you to back up your texts if you wipe data.

Tel864 said:
Yes, I'd advise you to back up your texts if you wipe data.
Click to expand...
Click to collapse
I just read your post and also figured out...
IF YOU ARE STOCK => you do not have to do these commands..
fastboot flash partition gpt.bin
fastboot erase userdata
Unfortunately for me, I did those commands and my wife is pissed.... (moral of the story... Backups, Backups, Backups) To be honest I thought that text history was being backed up by Google Backup.
UPDATE! My wife's 2G version is working flawlessly on MM after doing this update. Phone still has 2G of ram.

Tel864 said:
It will also happen if you try to flash an older bootloader than you have on your phone.
Click to expand...
Click to collapse
It will also happen if you try to flash an older bootloader than you have on your phone.
Click to expand...
Click to collapse
So I can just go ahead and continue flashing if I see that?

Followed guide and update is downloading!!! Great work guy!

is there a reason you need the stock image from your link?
Can we not use the stock image for 2GB models from this thread?

1dtms said:
is there a reason you need the stock image from your link?
Can we not use the stock image for 2GB models from this thread?
Click to expand...
Click to collapse
No, you can't because 2GB model does not have 72-65 version image. Only 1 GB model does.

nARMstrong20 said:
So I can just go ahead and continue flashing if I see that?
Click to expand...
Click to collapse
No you should not. Maybe your zip file has been damaged. Try redownloading and then try again. If the problem persists, PM me.

Dom3616 said:
No you should not. Maybe your zip file has been damaged. Try redownloading and then try again. If the problem persists, PM me.
Click to expand...
Click to collapse
Checked md5 sums and they match. Perhaps it really is just an older bootloader than what I have?

Dom3616 said:
No, you can't because 2GB model does not have 72-65 version image. Only 1 GB model does.
Click to expand...
Click to collapse
EDIT: I just got the prompt (like an 1hr ago) to download/install Marshmallow OTA on my 2GB model using the image I mentioned above, everything went successful! Screenshots below

If I'm running the soak test mm rom will this method affect me as far downgrading the bootloader? I doubt it will but I'd like to be sure being that this is my first time flashing with fastboot and a moto device. I'm accustomed to odin for Samsung so excuse my noobness but I'd like to not turn my daughter's Xmas gift into a paperweight. Thanks in advance

banccalif said:
If I'm running the soak test mm rom will this method affect me as far downgrading the bootloader? I doubt it will but I'd like to be sure being that this is my first time flashing with fastboot and a moto device. I'm accustomed to odin for Samsung so excuse my noobness but I'd like to not turn my daughter's Xmas gift into a paperweight. Thanks in advance
Click to expand...
Click to collapse
Even though I don't care to use an OTA, I did decide to try flashing it over the soak. It wouldn't work, because the soak is apparently looking for a Lollipop rom. I don't really care about going back just to go forward a little. I'm going to wait on the full download of MM when it's available for the XT1540. The latest soak is running perfectly for me, so I shouldn't be in any hurry to change anything, but I'm just a tinkerer and I'm not happy unless I can try something new weekly.

nARMstrong20 said:
Checked md5 sums and they match. Perhaps it really is just an older bootloader than what I have?
Click to expand...
Click to collapse
Maybe it is bro.

banccalif said:
If I'm running the soak test mm rom will this method affect me as far downgrading the bootloader? I doubt it will but I'd like to be sure being that this is my first time flashing with fastboot and a moto device. I'm accustomed to odin for Samsung so excuse my noobness but I'd like to not turn my daughter's Xmas gift into a paperweight. Thanks in advance
Click to expand...
Click to collapse
Does your daughter even care about the Android version? Always try to avoid tinkering with other's phone's.
Sent from my MotoG3 using XDA Free mobile app

Tel864 said:
Even though I don't care to use an OTA, I did decide to try flashing it over the soak. It wouldn't work, because the soak is apparently looking for a Lollipop rom. I don't really care about going back just to go forward a little. I'm going to wait on the full download of MM when it's available for the XT1540. The latest soak is running perfectly for me, so I shouldn't be in any hurry to change anything, but I'm just a tinkerer and I'm not happy unless I can try something new weekly.
Click to expand...
Click to collapse
being on official firmware is serious business ?, no but srsly fear not to fastboot back to LP, I've done it 3 times already after taking the 6.0 OTA, just don't flash the bootloader and you will be fine
Sent from my Nexus 6 using Tapatalk

sim card not detected moto x play xt1562 india model

hello I had my moto x play xt1562 rooted with this method : http://forum.xda-developers.com/moto-x-play/general/untested-how-to-root-moto-x-play-t3211941
I was using cm13 for maybe 3-4 months and then I decided to unroot it.
I followed this procedure: https://theunlockr.com/2015/09/22/how-to-unroot-the-motorola-moto-x-play/
but after rebooting my phone was stuck on bootloader unlocked page and every once in a while an android logo would come up with 'erasing' label.
I tried again but the same happened then I flashed twrp again and flashed cm13 as before.
but now it won't detect my sim-card any of it. both the sim are not working.
in unrooting procedure there were some modem/radio files flashing. i believe that has something to do with the issue in my phone.
can anyone please help me solve this. my phone is as good as a brick without simcards.

did you try flashing 1562 stock radio?

minimale_ldz said:
did you try flashing 1562 stock radio?
Click to expand...
Click to collapse
yes actually
which I found in 'thefilefactory.com'
but no luck.
the simcards are not detected.

joshiaarsh said:
yes actually
which I found in 'thefilefactory.com'
but no luck.
the simcards are not detected.
Click to expand...
Click to collapse
Flash the whole stock then and see

minimale_ldz said:
Flash the whole stock then and see
Click to expand...
Click to collapse
tried that too.
can you help me with the correct firmware for xt1562 32gb Indian version.
I tried the first two 1562 firmware from thefilefactory
for some reason I can't post links here so can't provide them

joshiaarsh said:
tried that too.
can you help me with the correct firmware for xt1562 32gb Indian version.
I tried the first two 1562 firmware from thefilefactory
for some reason I can't post links here so can't provide them
Click to expand...
Click to collapse
This one should be ok:
http://moto.shreps.fr/Moto X Play (...MPD24.107-52_cid7_subsidy-DEFAULT_CFC.xml.zip
(And you can't post links since you have less than 10 posts on XDA)

minimale_ldz said:
This one should be ok:
http://moto.shreps.fr/Moto X Play (...MPD24.107-52_cid7_subsidy-DEFAULT_CFC.xml.zip
(And you can't post links since you have less than 10 posts on XDA)
Click to expand...
Click to collapse
okay well i'll try this and will keep you posted.
thank you for the help.

minimale_ldz said:
This one should be ok:
http://moto.shreps.fr/Moto X Play (...MPD24.107-52_cid7_subsidy-DEFAULT_CFC.xml.zip
(And you can't post links since you have less than 10 posts on XDA)
Click to expand...
Click to collapse
hey one more question.
how can I flash this rom.
I mean with the same procedure explained on 'theunlockr.com' ??

Yes, just unzip the file and make sure you've got the same number of sparsechunk files - if there's any difference make sure you flash all of them.

minimale_ldz said:
Yes, just unzip the file and make sure you've got the same number of sparsechunk files - if there's any difference make sure you flash all of them.
Click to expand...
Click to collapse
okay got it.
I have to follow the same procedure and make sure that I flash all the sparsechunck.
thank you.

minimale_ldz said:
Yes, just unzip the file and make sure you've got the same number of sparsechunk files - if there's any difference make sure you flash all of them.
Click to expand...
Click to collapse
thank you so much.
it is working fine now.
there were 9 sparsechunks and I was flashing only 7(as per the instructions(I know i'm still a noob)).

Can't flash stock ROM. XT1768

I downloaded a stock ROM in a attempt to get my camera working again and when I try to flash it in Twrp it says "invalid zip file format". I got the ROM from https://firmware.center/firmware/Motorola/Moto E4/Stock/

ImAustin366624 said:
I downloaded a stock ROM in a attempt to get my camera working again and when I try to flash it in Twrp it says "invalid zip file format". I got the ROM from https://firmware.center/firmware/Motorola/Moto E4/Stock/
Click to expand...
Click to collapse
That is because those are not twrp flashable roms. They need to be flashed with fastboot. I suggest doing a little reading and make sure you know what your doing before you brick your phone.

Unzip the file and install it with rsdlite

amarc78 said:
That is because those are not twrp flashable roms. They need to be flashed with fastboot. I suggest doing a little reading and make sure you know what your doing before you brick your phone.
Click to expand...
Click to collapse
How do I do that? I tried fastboot update and that didn't work.

ImAustin366624 said:
How do I do that? I tried fastboot update and that didn't work.
Click to expand...
Click to collapse
https://forum.xda-developers.com/showthread.php?t=2759495
There are plenty of guides like this around that you can use. It only took me about 30 seconds to find it. Put in a little effort and try to figure things out for yourself and your more likely to get help around here if you still have problems. Google and the search feature in every forum here are your friends.

amarc78 said:
https://forum.xda-developers.com/showthread.php?t=2759495
There are plenty of guides like this around that you can use. It only took me about 30 seconds to find it. Put in a little effort and try to figure things out for yourself and your more likely to get help around here if you still have problems. Google and the search feature in every forum here are your friends.
Click to expand...
Click to collapse
I have tried a couple of guides here on the Moto e4 XDA and couldn't get any to work, thanks you for the help

andMego said:
Unzip the file and install it with rsdlite
Click to expand...
Click to collapse
This this this this this this. Do this.

Where do you get the RSDLite, I looked all over but come up with dead links.

CLETjB said:
Where do you get the RSDLite, I looked all over but come up with dead links.
Click to expand...
Click to collapse
https://androidfilehost.com/?fid=24269982087010425
Sent from my Moto E (4) using XDA Labs

CLETjB said:
Where do you get the RSDLite, I looked all over but come up with dead links.
Click to expand...
Click to collapse
Try this

can any one help me i heard i should flash my phone and stock ROM i am new to this stuff can any body help me my phone is a Motorola E (4) model type XT1768 will take any help i can get please and thank you

lil.e69 said:
can any one help me i heard i should flash my phone and stock ROM i am new to this stuff can any body help me my phone is a Motorola E (4) model type XT1768 will take any help i can get please and thank you
Click to expand...
Click to collapse
The last 8 posts or so have your answer.

Update firmware V7.3.2_20180509.110432_TW2 doesn't work, please help!

Hello,
I want to update my firmware but keep getting the same error message.
How can I fix it? see attachments

doublett3 said:
Hello,
I want to update my firmware but keep getting the same error message.
How can I fix it? see attachments
Click to expand...
Click to collapse
Where did you get it?
Link please...

ultradj83 said:
Where did you get it?
Link please...
Click to expand...
Click to collapse
I bought it through aliexpress

How can I solve the problem:
E: footer is wrong
E: signature verification failed
Please help!

doublett3 said:
I bought it through aliexpress
Click to expand...
Click to collapse
I mean where did you get the firmware?

ultradj83 said:
I mean where did you get the firmware?
Click to expand...
Click to collapse
The seller from aliexpress mailed it to me.
I got this answer from him:
the system too old
maybe root system will be take some problems
but if we refuse to send you. you will said we can not help you

doublett3 said:
The seller from aliexpress mailed it to me.
I got this answer from him:
the system too old
maybe root system will be take some problems
but if we refuse to send you. you will said we can not help you
Click to expand...
Click to collapse
Mail then reporting installed version and error.
Maybe you need a transition firmware.
Or they sent you a wrong version or the signature in the firmware is wrong.
Anyway they need to fix.
What problems have you found on the installed firmware?

ultradj83 said:
Mail then reporting installed version and error.
Maybe you need a transition firmware.
Or they sent you a wrong version or the signature in the firmware is wrong.
Anyway they need to fix.
What problems have you found on the installed firmware?
Click to expand...
Click to collapse
I can't connect to internet any more.

See picture

doublett3 said:
See picture
Click to expand...
Click to collapse
Simply tried to delete network and reconnect?

ultradj83 said:
Simply tried to delete network and reconnect?
Click to expand...
Click to collapse
I already tried that and also connected to an other network but still no internet connection.

doublett3 said:
I already tried that and also connected to an other network but still no internet connection.
Click to expand...
Click to collapse
Sounds like buggy tcp stack or routing.
You need to call the vendor...

Your firmware with root
Yandex
Finds everything
yadi.sk
How to update
Extract file from archive (firmware with root).
Write the files to root folder of usb flash drive.
Insert the usb flash drive into the usb port (only one is suitable).
Choose Settings-Car settings-System update (password 7890).
The update process should start.
Be patient. It will take some time.
How to fix WiFi