There's a thread on the regular Z5 forum discussing this:
http://forum.xda-developers.com/xperia-z5/help/fingerprint-hardware-available-t3354800
Just a warning to everyone. This happened to me today. A reboot fixed it, but it sounds like once it starts, it keeps happening. I can't think of any rhyme or reason for this, but the one thing that seems constant is that all these people have unlocked bootloader and most are using Xposed
Edit: this actually may be due to marshmallow and doze
Well....now i know why.....?
I was actually wondering why was it sometimes not available, thanks for the info.
Sent from my E5823 using XDA-Developers mobile app
Actually,
The more i read about it, the more it seems like it might be a problem with Doze mode of marshmallow. Nexus 6p and 5x users are experiencing this too, and some people believe it's doze. I went into my doze settings and undozed the 3 items in there that were related to fingerprint. Hopefully that is it.
ksc6000 said:
Actually,
The more i read about it, the more it seems like it might be a problem with Doze mode of marshmallow. Nexus 6p and 5x users are experiencing this too, and some people believe it's doze. I went into my doze settings and undozed the 3 items in there that were related to fingerprint. Hopefully that is it.
Click to expand...
Click to collapse
You may be right, i'll check with my phone if it's related to Doze, thabks for the info.
Sent from my E5823 using XDA-Developers mobile app
I have my bootloader unlocked, but I'm not rooted (can't figure out how to do it properly on this phone!) and I don't have Xposed installed, but I still have this issue. The fingerprint sensor will just randomly stop working. When the problem occurs, it says "fingerprint hardware unavailable" on the lock screen. I've just decided not to use the fingerprint sensor at all until this issue is resolved (if it ever will be).
I have to say, I'm really disappointed about the whole DRM thing. If I had known what exactly was going to happen with this phone I never would have unlocked the bootloader....
On lollipop using xposed for a while now and never an issue with fingerprint scanner.
dgrasley said:
I have my bootloader unlocked, but I'm not rooted (can't figure out how to do it properly on this phone!) and I don't have Xposed installed, but I still have this issue. The fingerprint sensor will just randomly stop working. When the problem occurs, it says "fingerprint hardware unavailable" on the lock screen. I've just decided not to use the fingerprint sensor at all until this issue is resolved (if it ever will be).
I have to say, I'm really disappointed about the whole DRM thing. If I had known what exactly was going to happen with this phone I never would have unlocked the bootloader....
Click to expand...
Click to collapse
are you on marshmallow? And if so have you white listed the three things that are related to fingerprint in battery optimization? If you'd like I can also help you with Rooting
I've had this happen once on my Z5C after 5 days uptime. It only happened after I upgraded to MM (185), unlocked bootloader, and rooted. No xposed. Reboot solved the problem at the time. Have yet to see it again, it's been a few days now.
ksc6000 said:
are you on marshmallow? And if so have you white listed the three things that are related to fingerprint in battery optimization? If you'd like I can also help you with Rooting
Click to expand...
Click to collapse
Yeah, I'm on MM.
I didn't even think about whitelisting the fingerprint scanner. I'll give that a shot.
As far as rooting, I would appreciate your help. I've rooted and flashed my last three phones without a problem. I must be missing some step along the way.
Tell me how you rooted yours.
ksc6000 said:
are you on marshmallow? And if so have you white listed the three things that are related to fingerprint in battery optimization? If you'd like I can also help you with Rooting
Click to expand...
Click to collapse
So, I sat down here and had another go at it. Got it rooted in 5 minutes. I'm not sure what I was doing wrong before...
Thanks again for your offer to help.
Cheers
camaro322hp said:
I've had this happen once on my Z5C after 5 days uptime. It only happened after I upgraded to MM (185), unlocked bootloader, and rooted. No xposed. Reboot solved the problem at the time. Have yet to see it again, it's been a few days now.
Click to expand...
Click to collapse
After 4 more days uptime, it happened again. Nothing out of the ordinary triggered it, except it was probably sitting untouched for about 1 hour, then when I picked it up again, I got the fingerprint hardware not available message.
I've now added the 3 fingerprint apps to the non-optimized list in case it's doze related.
I have the same issue, I'm making a switch to ZombieKernel (Zombie-b6) and will see if the issue persists.
camaro322hp said:
After 4 more days uptime, it happened again. Nothing out of the ordinary triggered it, except it was probably sitting untouched for about 1 hour, then when I picked it up again, I got the fingerprint hardware not available message.
I've now added the 3 fingerprint apps to the non-optimized list in case it's doze related.
Click to expand...
Click to collapse
I have been experiencing this even with the apps undozed. I would love to hear some feedback about this.
Sent from my E5823 using XDA-Developers mobile app
Kallu609 said:
I have been experiencing this even with the apps undozed. I would love to hear some feedback about this.
Sent from my E5823 using XDA-Developers mobile app
Click to expand...
Click to collapse
I'm going on 4 days uptime now after un-dozing the appropriate apps, still working. However, after your observations, I am expecting mine to fail again. I will update this post or the Z5 post when/if it does.
There must be something unique to a small subset of our phones that is causing this to happen, since there is not a huge outcry of people complaining about this. I've wondered if it was the unlocking bootloader/rooting process that caused this somehow, but it still seems like there are not enough people complaining about this to be caused from that. One thing I am running that most others may not be is Android Wear. Anyone else experiencing this using Android Wear?
camaro322hp said:
I'm going on 4 days uptime now after un-dozing the appropriate apps, still working. However, after your observations, I am expecting mine to fail again. I will update this post or the Z5 post when/if it does.
There must be something unique to a small subset of our phones that is causing this to happen, since there is not a huge outcry of people complaining about this. I've wondered if it was the unlocking bootloader/rooting process that caused this somehow, but it still seems like there are not enough people complaining about this to be caused from that. One thing I am running that most others may not be is Android Wear. Anyone else experiencing this using Android Wear?
Click to expand...
Click to collapse
No android wear here. It has only happened me once after undozing, which was like 3-5 days ago, so it's nothing too bad. Before it was at least daily.
Sent from my E5823 using XDA-Developers mobile app
What are the 3 items u undozed ?
I only find 2 ?
jans1982 said:
What are the 3 items u undozed ?
I only find 2 ?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=66477142&postcount=19
Hi guys,
Due to an issue with a button I got a brand new Z5C.
I've flashed .185 on it, it's still locked and unrooted of course.
Got fingerprint hardware is not available today, it seems to be an kernel issue and not BL unlock issue.
Edit: I had a chat with Sony Support (mostly to give them the message to fix .185) and she suggested a software repair with Xperia compagnon, did that, now I'm still on .185 but I completely lost my fingerprint manager. I'm manually going back to .163 now and hope that will fix the issue.
Edit 2: Never mind what I said, it seems my hardware is malfunctioning, I can't get it back online anymore, I'm returning it for warranty.
Hi.
Ever since I own the S7 Edge I'm facing a strange behavior with the fingerprint scanner.
I used all slots for fingerprints. Every slot for a separate finger.
Now the precision of the recognition is fine only for a few days, then I'm facing the same problem. An error-prone. With increased regularity I have try 2-3... times to unlock the device with my finger (most of the time I use the thumb).
After deleting and imputing the fingerprints again it works fine again for a few days. Till next time.
I already flashed another stock ROM for another reason but it didn't change the behavior.
Anyone facing the same problem?
Best. Misspelling. Ever.
Gotta agree, fingerprint lockscreen worked flawlessly first few days, but ever since I'm finding it more and more difficult to unlock the phone. Weird.
rdeets said:
Best. Misspelling. Ever.
Click to expand...
Click to collapse
:good: Okay. Hope you enjoyed it.
But instead of just making a joke of it you could help me with my obviously bad englisch.
maroc84 said:
:good: Okay. Hope you enjoyed it.
But instead of just making a joke of it you could help me with my obviously bad englisch.
Click to expand...
Click to collapse
Only thing I can think of is the basics. Make sure you're on the latest firmware for your device (use Samsung's Smart Switch software to install the latest factor rom, if available in your country). Also, some people have reported improved fingerprint accuracy by enabling Good Lock.
quadlt said:
Gotta agree, fingerprint lockscreen worked flawlessly first few days, but ever since I'm finding it more and more difficult to unlock the phone. Weird.
Click to expand...
Click to collapse
Same for me!
Inviato dal mio SM-T525 utilizzando Tapatalk
rdeets said:
Only thing I can think of is the basics. Make sure you're on the latest firmware for your device (use Samsung's Smart Switch software to install the latest factor rom, if available in your country). Also, some people have reported improved fingerprint accuracy by enabling Good Lock.
Click to expand...
Click to collapse
I'm already on the latest German multi-rom. As I said noticed the problem before flashing this ROM to my 935FD.
I installed Good Lock a few weeks ago but had several problems like the color settings eg. Maybe I'll give it a try
in later versions. Also I don't use TW I like Google Now Launcher the best.
Hm. But it seems I'm not the only one. So maybe there will be a fix in further updates.
I read in another thread that the APD1 update really messed up fingerprint recognition accuracy. Could this be the issue ?
Cst79 said:
I read in another thread that the APD1 update really messed up fingerprint recognition accuracy. Could this be the issue ?
Click to expand...
Click to collapse
Nope.
This issue was already present on my device with Feb firware as i got it. But yes I read this, too.
Has always worked fine for me. The only time it has trouble is if my hands/fingers are dirty.
APD1 did not mess up mine (Rooted & Xposed 935FD Stock ROM) - works waaaaaayyyyy better than my S6E
I switched from the S5 to the S7 Edge (Exynos). I've always loved the fingerprint reader in the S5. There always seemed to be someone in the IT media complaining about how poor it was, but that just never seemed to be the case for me - custom rom or stock.
I have to admit that from day 1, I've struggled with the S7. With my S5, I had a fingerprint saved for my right hand thumb, right hand thumb while holding the phone with one hand, right forefinger and also left forefinger and thumb.
With my S7, I've had to use all of the slots for my thumb and although it improves a bit with the more fingerprints I've stored, I don't find it as successful as the S5.
I haven't done any testing with both devices side by side, but only a few times a day would the S5 give me problems. I feel with the S7 that it's lucky if I get in first time. Several times a day, I have to type the PIN backup.
I initially thought that it might be just getting used to the larger device. I'm not sure. I think I'll re-do all of mine and see if I can get a better recording.
I will say that when it works, it's a LOT faster than the S5, but I'm not that concerned. I'd rather have a reliable scan that takes a bit longer to unlock, than a fast unlock rarely recognises my prints!!!
FYI, this was true before the APD1 update and also now that I'm on that version.
After updating to APD1 I had problems with finger reader. Factory reset seems to solve my problem. Now its working much better with just one finger added,instead of 4.
Anyone else having fingerprint issues. I almost always have to use my pin to get into the phone now. I have redone all my fingers But I still have real trouble. 7.1.1
Working fine here.
Sent from my Pixel XL using XDA-Developers mobile app
I had the same issue but it seems to have went away after restarting multiple times.
Gave the phone a really good clean and it seems to me that has helped somewhat
hi,
did someone notice the fingerprint too slow at reading or not reading well?
you can record 2 same fingerprint to let reading get a littllllle fast
Sent from my SM-A720F using Tapatalk
I've done that. Didn't notice difference. I work in a mobile phone store and I've seen some units and I tested in another a5 and is a lot faster...
Maybe is a placebo thing.
(Sorry my english)
I have the same problem here. Did that twice the same finger registering thing but nothing changes. I got an replacement from samsung but my second device (this one) has the same problem. Found no solution so far.
My Oneplus 8 Pro arrived yesterday and I am immediately having issues with the fingerprint sensor.
The FPS enrolls just fine with no issues and then immediately after the setup it works when tested, a few minutes later though it just will not work at all. I have removed and re-added 3 times now with no change, the screen looks clean and there is no factory fit screen protector on this thing
Anybody else? Unsure if this is a hardware or software issue and really would rather not have to return it.
arsenal74 said:
My Oneplus 8 Pro arrived yesterday and I am immediately having issues with the fingerprint sensor.
The FPS enrolls just fine with no issues and then immediately after the setup it works when tested, a few minutes later though it just will not work at all. I have removed and re-added 3 times now with no change, the screen looks clean and there is no factory fit screen protector on this thing
Anybody else? Unsure if this is a hardware or software issue and really would rather not have to return it.
Click to expand...
Click to collapse
Works OK for me. It's not very accurate though and only picks up the correct print about 30% of the time. The 7pro was better.
Sent from my IN2023 using Tapatalk
arsenal74 said:
My Oneplus 8 Pro arrived yesterday and I am immediately having issues with the fingerprint sensor.
The FPS enrolls just fine with no issues and then immediately after the setup it works when tested, a few minutes later though it just will not work at all. I have removed and re-added 3 times now with no change, the screen looks clean and there is no factory fit screen protector on this thing
Anybody else? Unsure if this is a hardware or software issue and really would rather not have to return it.
Click to expand...
Click to collapse
I saw a video recently that suggested the scanner got better with time and, to some extent, learnt the more it was used. I'm not sure if it's placebo affect but I've certainly found that to be the case. It was rubbish to start with but has become more efficient.
Batfink33 said:
Works OK for me. It's not very accurate though and only picks up the correct print about 30% of the time. The 7pro was better.
Sent from my IN2023 using Tapatalk
Click to expand...
Click to collapse
I have also noticed that when it works it does not feel that fast either.
Strange thing is, I just had to log in using my pin and the FPS worked just fine for Lastpass but then again would not work to open the phone.