Database Users

Sigh.. Bootloop problem out of nowhere

My Nexus 6p was definitely one of the batches that should not have passed QC... soft power button, phone shutting down with plenty of battery left and today all of a sudden, while I was using the phone, phone restarts and get stuck in a bootloop...
Phone is not rooted and the bootloader locked... its out of warranty but I called google support anyway and they directed me to Huawei .. luckily, they will fix it for free..
IF you are having the same problem, call google up and hold them accountable for this bull****

Same deal here but i bought my 6p from best buy along with geek squad protection plan. Rather than send me another 64gb 6p, they've given me a gift card for the price at the time of purchase. At the moment only 32gb versions are available on best buy dot com. I'm not totally opposed to the 32gb version but I'm not excited about it. It took 3 days from the time I submitted my RMA request to get an email telling me this gift card b.s.
I haven't returned anything yet. Not sure what to do. I really liked that phone.

i had my first bootloop today. i just did a force restart and it booted normal. should i be concerned ?
ps.
phone is only 2 weeks old, and with stock ota update 7.1.1 (rooted)

puddi said:
i had my first bootloop today. i just did a force restart and it booted normal. should i be concerned ?
ps. phone is only 2 weeks old, and with stock ota update 7.1.1 (rooted)
Click to expand...
Click to collapse
I wouldn't be. Sounds like you are unlocked and rooted. Just keep a good backup on your PC (including EFS) and enjoy your phone.

puddi said:
i had my first bootloop today. i just did a force restart and it booted normal. should i be concerned ?
ps.
phone is only 2 weeks old, and with stock ota update 7.1.1 (rooted)
Click to expand...
Click to collapse
Rooted or not and having a backup or not won't fix this unfixable bootloop. I have one in my possession I'm trying to restore and nothings working. Random reboots a week prior to it going into this bootloop. I've done a bunch of research and it's not good.

thesparky007 said:
My Nexus 6p was definitely one of the batches that should not have passed QC... soft power button, phone shutting down with plenty of battery left and today all of a sudden, while I was using the phone, phone restarts and get stuck in a bootloop...
Phone is not rooted and the bootloader locked... its out of warranty but I called google support anyway and they directed me to Huawei .. luckily, they will fix it for free..
IF you are having the same problem, call google up and hold them accountable for this bull****
Click to expand...
Click to collapse
Do you have the Huawei contact info? I have tried to go through the online support but I have yet to hear anything in a number of days. Same problem here, bootloop out of no where.

galakanokis said:
Do you have the Huawei contact info? I have tried to go through the online support but I have yet to hear anything in a number of days. Same problem here, bootloop out of no where.
Click to expand...
Click to collapse
Call them here 1-888-5HUAWEI

thesparky007 said:
Call them here 1-888-5HUAWEI
Click to expand...
Click to collapse
Thanks, much appreciated.

I just went through the same thing. Waiting on the RMA box to arrive so it can be sent back.
Sent from my Nexus 6 using XDA-Developers Legacy app

Same here...happened just this morning. I can't get into recovery and I can ONLY boot into bootloader. I am on full stock with a locked bootloader running 7.1.1. I got off the phone with a Huawei rep and she stated it could be due to a Google update and that they will try and downgrade it on their end. Strange cause I was already running the latest 7.1.1 (unless a new update was released his morning).
Here's what I tried to no avail:
-unlocked bootloader and tried to flash stock rom/recovery
-tried flashing custom recovery (twrp)
-tried booting into temp customer recovery (twrp)
-tried flashing 7.0 stock
I have re-locked the bootloader and will have to send it in. What a real bummer, I have managed to get out of a softbrick (unless this device is truly bricked ???) on many, many device since the T-Mobile G1, but I am at wits end with this device.

Going through the RMA process now, thanks again for the number.
I have heard it mentioned that flashing back to 6.0.1 might work, has anyone tried? I did flash all the way back to 7.0 with no luck.

tried flashing back to 6, 6.01 and 7.0 but it still persists. get it exchanged or repaired

It's now several phones a day... At what point does either Huawei or Google fess up to root cause? The one question I have is are all of these hard bricks on phones running nougat??
Sent from my Nexus 6 using XDA-Developers Legacy app

uzi132 said:
Same here...happened just this morning. I can't get into recovery and I can ONLY boot into bootloader. I am on full stock with a locked bootloader running 7.1.1. I got off the phone with a Huawei rep and she stated it could be due to a Google update and that they will try and downgrade it on their end. Strange cause I was already running the latest 7.1.1 (unless a new update was released his morning).
Here's what I tried to no avail:
-unlocked bootloader and tried to flash stock rom/recovery
-tried flashing custom recovery (twrp)
-tried booting into temp customer recovery (twrp)
-tried flashing 7.0 stock
I have re-locked the bootloader and will have to send it in. What a real bummer, I have managed to get out of a softbrick (unless this device is truly bricked ???) on many, many device since the T-Mobile G1, but I am at wits end with this device.
Click to expand...
Click to collapse
You aren't alone obviously. These phones seem to be little time bombs where the boot loop issue is concerned. Mine goes into bootloops every time I flash an update or new ROM or attempt to restore a backup. I expect to hardbrick this phone at some point. It just hasn't happened yet.

Completely forgot about this thread. Huawei swapped out my motherboard with a 128 Gb (I had sent a 64 Gb). I actually quite happy my phone bricked itself. Haha

My 6p started rebooting last night and no matter what I did, couldn't get it to boot. Only bl mode worked. This thing has been one problem after another, so I went and got an iPhone this morning. Maybe one day Google will finally start making products that last more than one year, but hasn't happened yet and I'm tired of it.

andrewnelson23 said:
My 6p started rebooting last night and no matter what I did, couldn't get it to boot. Only bl mode worked. This thing has been one problem after another, so I went and got an iPhone this morning. Maybe one day Google will finally start making products that last more than one year, but hasn't happened yet and I'm tired of it.
Click to expand...
Click to collapse
On the same boat. Mine's stuck on bootloop, no recovery. 1 year is pretty good considering I've only had the device for 3 months...

Nexus 6p here in the UK, Got the OTA update yesterday and it caused crashes immediately. Had two crashes when it immediately rebooted and seemed ok. A third one soon followed and got stuck in a boot loop, a few minutes after it fixed it self and seemingly working fine. An hour later i was playing a game and it just locked, screenfroze and a buzzing noise from the speakers before going into a boot loop. Left it for a few hours while at the cinema and nothing.
Bought directly from Google and still under warranty. Interestingly though, i bought my 6p in March 2016, I then had to RMA it a few months later as the USB C port randomly broke I will be doing my second RMA in less than a year. When checking my IMEI the google support operative actually stated I was under warranty till August 2018. So a 30 month warranty. Got a new one coming out so if anyone develops this problem give them a ring.

New phone received, sent old one off. Checked it just before i did, still stuck in boot loop.

Narom88 said:
New phone received, sent old one off. Checked it just before i did, still stuck in boot loop.
Click to expand...
Click to collapse
That's way too common with this phone. Thinking about moving on to something else.

Stuck in bootloop on untouched stock rom, unrooted device.

This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.

re: bootloops
whitebloodcell said:
This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Go into settings>developer's options and ENABLE OEM UNLOCK then
go into settings>general management>reset>factory data reset and
reset the phone.
Once you have done that the phone will work properly without rebooting
provided that you have successfully odin flashed the official samsung
G935F S7 Edge firmware prior to doing a factory data reset.
Good luck, have a great day!

Thanks for replying. Unfortunately I can't get into the phone at all. Only screen I have access to a recovery and downloader.

So I left the phone alone for a while and tried booting into safemode. This time it worked - sort of. It is asking me for a password, but I have never set one. I only ever set a pin and fingerprints. But since wiping everything that doesn't seem to apply anymore. What is the default password? I am referring to the phone password, rather than a google account obviously. I am not at that stage of the boot up.
Update: found the password (default_password), still boot looping on the optimising apps screen.

If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
I have flashed stock rom (initially the version that matches my carrier, although my phone was bought sim free and unlocked, and then the version for unlocked phones (BTU in sammobile I think)) but it still just boot loops. The phone can remain in download mode as long as it wants, and previously, when it was asking for the password, it was able to remain on that screen indefinitely. I would have thought if it was a hardware problem the boot looping would happen regardless of the action on screen. Immediately after flashing the stock rom, it did start to load before ooting. Now it just boots immediately at the Samsung Logo.

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
Just to be clear, do you mean repartition here? I have not checked that option before, will try it.

Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
vsn4 said:
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
Click to expand...
Click to collapse
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.

You can wipe your phone by entering recovery. Default recovery has the wipe option.

alehawk said:
You can wipe your phone by entering recovery. Default recovery has the wipe option.
Click to expand...
Click to collapse
Was the first thing I tried. Didn't help.

I got the bootloop thingy and was the cache, I wiped and the phone booted up

alehawk said:
I got the bootloop thingy and was the cache, I wiped and the phone booted up
Click to expand...
Click to collapse
Thanks for trying to help, but, again, already tried that.

whitebloodcell said:
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
Click to expand...
Click to collapse
Hope all goes well, let us know if you get it sorted out.

Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?

AnubuRe said:
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
Click to expand...
Click to collapse
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.

whitebloodcell said:
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
Click to expand...
Click to collapse
For those perhaps in similar situation in the future, Samsung didn't care that it was purchased second hand, despite what the fine print says. They just looked at the serial number. In the course of trying my own repairs I flashed a custom rom, which of course tripped the knox warranty void bit. When I took it into the service centre they saw this and then wanted to charge £225 for an out of warranty repair. I refused at the time. I later called Samsung support and explained the situation (I said a phone repair shop must have done the flashing). Again on the phone I was told it would be an out of warranty repair, and this time I agreed. They collected my phone and returned it to me today however, with no invoice or mention of charges, so it looks like they just did the repair no questions asked.

I have the same issues, so far I'm getting by with flashing a stock rom with pit file and doing repartition and nand erase, normal cache/ factory reset doesn't help, it sometimes even boot loops while in twrp.
Somehow Odin flashing helps for a random amount of time, but it has thus far, crashed after a month, or a couple weeks since the last flash, etc. So far it's been my 5th boot loop event in the last 6 months
It sucks but as I got mine from another country (/win), didn't get the warranty ;( plus I tripped Knox by rooting.

sounds hardware related to me..
i had a friend with a note 4 who had similar problems it would hardly ever boot sometimes boot straight into download mode..
if by chance it did boot it would boot once the device was locked for a short time it would reboot and start over again bootlooping..
it was the emmc flash memory that was failing...
a workaround i found for this was the first thing i did when finally getting it to boot was install "Wake Lock - CPU Awake" and set it to never let the device sleep and to startup on boot...
this "fixed" it as long as your phone does not turn off... he had insurance though and sent it off and they sent him a new refirb
again this note 4 was untouched never rooted or anything

vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
im having pretty much the exact same problem except ive been unsuccesful at flashing the stock firmware for my galaxy s7 active (SM-G891A). the active series isnt the most saute after, so finding the right firmware is alil more difficult. which im pretty sure is how i got into this situation! my question is what exacly does checking the "reparation" option do. i read to leave to leave it unchecked/unticked. maybe thats why ive been unsuccessful. and someone told me awhile ago not to fill in the "bt" box becuz i have a locked bootloader. this correct or no?

Phone stuck in boot loop. Was able to fix TWRP, but reinstalling image fails. Help?

Hello all,
Earlier today, I was browsing a website for a game on my phone when it rebooted. It continued into a reboot loop at which point no matter what I did, nothing worked. TWRP wasn't working, and I wound up flashing the phone several times with both stock Android as well as Pure Nexus. While I was able to fix TWRP, whenever I attempt to flash Beans G'Apps, the phone reboots again and stays in the reboot loop. I'm unfortunately unable to flash the image using that means. I feel like I've made progress on this issue, but everything else isn't working.
Does anyone have any suggestions on what I can do in order to be able to stop the boot loop and save my device?
Thanks!

Flash stock firmware
DanPLewis said:
Hello all,
Earlier today, I was browsing a website for a game on my phone when it rebooted. It continued into a reboot loop at which point no matter what I did, nothing worked. TWRP wasn't working, and I wound up flashing the phone several times with both stock Android as well as Pure Nexus. While I was able to fix TWRP, whenever I attempt to flash Beans G'Apps, the phone reboots again and stays in the reboot loop. I'm unfortunately unable to flash the image using that means. I feel like I've made progress on this issue, but everything else isn't working.
Does anyone have any suggestions on what I can do in order to be able to stop the boot loop and save my device?
Thanks!
Click to expand...
Click to collapse
Maybe start from scratch flash the factory image threw fastboot and start over.

pacods61 said:
Maybe start from scratch flash the factory image threw fastboot and start over.
Click to expand...
Click to collapse
I had tried that but to no success. I will try this again. Do you have any guides or anything for that?
Edit: I have gone through and attempted to use fastboot to flash two different images... N2G47H and N2G47W. I'm still getting the same result. Since doing this, I've also attempted going back into Recovery (non-TRWP) and doing factory reset that way. Nothing.

So apparently this has been a known issue possibly. I don't know if for a fact this is the hardware issue, or the fact I had Pure Nexus installed on it... it would also explain why Google is so readily going to give me a new phone even though my warranty is expired.
I can't post the reddit links due to new XDA account, but they are there.

DanPLewis said:
So apparently this has been a known issue possibly. I don't know if for a fact this is the hardware issue, or the fact I had Pure Nexus installed on it... it would also explain why Google is so readily going to give me a new phone even though my warranty is expired.
I can't post the reddit links due to new XDA account, but they are there.
Click to expand...
Click to collapse
How did you get Google to replace your phone? I bought mine from Swappa and warranty just expired in April

ornwilson said:
How did you get Google to replace your phone? I bought mine from Swappa and warranty just expired in April
Click to expand...
Click to collapse
This is DanPLewis under my account account (Wasn't able to remember credentials initially!). So my phone was purchased from Google for Google Fi. I reached out to their support chat. First they informed me that my phone warranty expired 3 months ago in March. I asked what options I have right now for replacement, and they voluntarily told me that they will go ahead and do a one time refurbished replacement.
The reasoning I feel as though they replaced it out of warranty was because they're aware of the issue with the phone... but they could've just been nice about it.

Punkrulz24 said:
This is DanPLewis under my account account (Wasn't able to remember credentials initially!). So my phone was purchased from Google for Google Fi. I reached out to their support chat. First they informed me that my phone warranty expired 3 months ago in March. I asked what options I have right now for replacement, and they voluntarily told me that they will go ahead and do a one time refurbished replacement.
The reasoning I feel as though they replaced it out of warranty was because they're aware of the issue with the phone... but they could've just been nice about it.
Click to expand...
Click to collapse
OK, thanks. That does seem good of them.

Sprint GS7 - No WIFI and "CUSTOM" after last OTA update. KNOX 0x0.

Ok, so this is my wife's phone. After the last OTA update to QE1, she noticed that the WIFI would not turn on. I kinda ignored her for a couple of weeks until she really made a fuss of it. When I finally got around to it I also noticed that "CUSTOM" was present in the phone information area as well as upon bootup. I've searched XDA as well as other sites and tried everything I could think of but nothing has helped. I cannot mess with any WIFI settings because it will not turn on at all so I can't even access the menu. Neither Sprint nor Samsung will touch the phone because they claim I rooted it. I didn't. I have factory reset it numerous times with no luck. I have ODIN'd the software for a full reset and used all older software versions even. Following Sprint's own software updates, no luck. I have used the Samsung SmartSwitch program on the computer to also do a full reset to factory multiple times with no luck. The Samsung rep at the local Best Buy even tried it. The only thing that a full reset helps with is getting rid of the "CUSTOM" notification until you reboot the phone. It doesn't fix WIFI.
Has anyone had experience with this problem? I am getting ready to root it, but I'm not sure if that will even help. Additionally, the phone currently does not have Sprint service, I had to activate her old phone... So, I don't have access to the internet with the phone unless I reactivate it on an account... I looked at a root option, but it requires wifi...
I'm open to suggestions. Please help..

Ok, so no one has any input on how to fix my problem. Is it not possible with the locked bootloader?

dochummer said:
Ok, so no one has any input on how to fix my problem. What about hard bricking the phone? I've tried ODIN with different model firmware and I can't get a hard brick. Is it not possible with the locked bootloader?
Click to expand...
Click to collapse
After running odin with stock firmware, go into recovery and hard reset the device again . As far as Hard Bricking on Purpose, that would be fraud, something not allowed to be discussed here. Mods please lock this thread.

Thanks for the reply. Sorry about breaking the forum rules, I went ahead and edited my original posting. I've already tried odin with stock firmware and hard resetting the device numerous times with no luck... I'd like to be able to dig deeper into the phone but I'm guessing that won't be possible with the locked boot loader?

DANGEROUS UPDATE : C432B185; do not apply

Hello,
I just applied the latest update C432B185 on a 8 pro honor; it remains blocked at restart. Another user reports an identical problem on the FRANDROID site.
Do not apply this update because the problem is blocking; you will no longer be able to use your honor 8 pro.
Solution on hold.
Thank you

I have the exact same problem. I started the update, and put it back in my pocket. I grabbed my phone after a few minutes and blindly touched the fingerprint sensor and pressed where normally the home button is. Instead, I catched a glimpse of a black screen, a triangle and a button. The button was at almost the same spot as where the home button normally is, so I clicked it and my phone restarted. After that, the only thing my phone does right now is show the white Honor logo with a lightblue blackground.
I already tried everything that can be done, I think.
Restarted the phone 20 times, did a 'user reset', cleared the cache 20 times and did a lot of factory resets (sometimes stuck at 99%).
Nothing made my phone work again. I also tried to use eRecovery to 'Download latest version and recovery' but that only resulted in 'Getting package info failed'.
If someone has any clue to what can be done to revive the Honor 8 Pro again (or to see some kind of logs to view what's going on), please... help! :crying:
The topic on Frandroid that Pascal was talking about: forum.frandroid.com/topic/261525-mise-%C3%A0-jour-qui-plante-le-smartphone

Hello,
I have exactly the same problem with my honor 8 pro.
I can't use it anymore, the user reset is staying 99%
If someone has a solution...

Also had the update, tried everything, wanted to flash other rom but i haven't got my product ID to unlock the bootloader.
Worst part of all, there is no care centre in The Netherlands...
so what im suppose to do? not sure at all, eRecovery fails,
using the dload method fails.
nothing seem to work atm...

Thank you for sharing this. It's not released in India yet seems but disabled the auto download update over wifi feature just in case.

Also, I can't connect to the phone with ADB or fastboot. /adb reboot recovery returns error: device unauthorized. This adb server's $ADB_VENDOR_KEYS is not set and ./fastboot getvar all returns FAILED (remote: Command not allowed). HiSuite (never tried before) can't find my phone on OSX and crashes after 5 minutes.
No root, no unlocked bootloader. Also shows FRP is locked.

Same here (france) Factory reset doesn't work, dload method doesn't either and the WIFI update doesn't find anything so I'm stuck with no phone for the moment :'(

Same here (Poland). Phone is bricked, second visit in service within 2 months :/

Oh ,god, i was about to let people know that a new update b185 had just come up until i see this post...I immediatly stopped the downloading process of this Update, so bad news for the ones who already applied the update and who got stuck now...
There might be an ultimate solution for bricked phone by using the DC Phoenix unlock software method...

Same Problem with the Honor 8Pro update
Hi,
Same problem in the Netherlands, Brabant.
Just downloaded the update for the Honor 8Pro.
Tried everything, also the eRecovery, Same problem with the package Failure.
Also E-mailed to HiHonor for an sollution, nothing so far.
Somebody got any tip? Can miss my phone for work..
Greeting from Oss, The Netherlands.

Same problem
Same problem here in The Netherlands. Literally nothing works. Never even rooted this device or anything like that. Also, what is this "download and recovery" in eRecovery even for if nothing downloads? I am very disappointed in this. Have no idea what I should be doing while normally I find a way to work around such problems.

TheVeeeMan said:
Same problem here in The Netherlands. Literally nothing works. Never even rooted this device or anything like that. Also, what is this "download and recovery" in eRecovery even for if nothing downloads? I am very disappointed in this. Have no idea what I should be doing while normally I find a way to work around such problems.
Click to expand...
Click to collapse
Zelfde probleem hier en nu een onbruikbare telefoon...
Nog geen half jaar oud!
Ik heb net Honor gemaild .. even afwachten tot morgen..
Sterkte alvast!

Thank you for the warning!

flash a stock rom by -=MoRpH=-.
these are factory firmwares and reset your device back to full stock, yes, even with locked bootloader!
Regards

OldDroid said:
flash a stock rom by -=MoRpH=-.
these are factory firmwares and reset your device back to full stock, yes, even with locked bootloader!
Regards
Click to expand...
Click to collapse
I have explicitly chosen to not root or otherwise mod my phone just yet. Does this void your warranty? Right now, I can send it back to the supplier and they will fix it. Of course if something else is faster (supplier says max. 3 weeks) then I am happy to try, if it does not void my warranty.
EDIT: and also, how can I see which version I need? I don't know how for sure which version I have, and of course I can't get into the UI anymore. As I posted before, ADB and Fastboot don't give me any info.

OldDroid said:
flash a stock rom by -=MoRpH=-.
these are factory firmwares and reset your device back to full stock, yes, even with locked bootloader!
Regards
Click to expand...
Click to collapse
Hello,
that didn't work.
:crying:

Krystal666 said:
Oh ,god, i was about to let people know that a new update b185 had just come up until i see this post...I immediatly stopped the downloading process of this Update, so bad news for the ones who already applied the update and who got stuck now...
There might be an ultimate solution for bricked phone by using the DC Phoenix unlock software method...
Click to expand...
Click to collapse
Thank you.
I have made use of many Huawei phones in recent years (Mate 7, Mate 9, P8 Lite, P9 Lite) and Honor 8 Pro. I quickly realized that this update was blocking; it was common sense to inform users of the Honor 8 Pro in order to limit the number of service returns, unnecessary time wastage, etc.
This is our precious ...
Welcome

Here in Holland this morning the same problem.

Thanks for the Info. No update notice for my phone (in Germany). Hopefully Huawei/Honor will have stopped the update rolling out. Jeez, don't these updates get tested before they're released?

You can use Firmware Finder for PC to send an update for installation via erecovery with changing your routers DNS.
Erecovery is used in customer services to install manually sent updates only. That's why it can't find anything without sending an update to your device.