Battery dropping from 65% to 0 instantly - Nexus 6P Q&A, Help & Troubleshooting

Hello,
Today my battery just died randomly, I was about at 65% and the phone just turned off, boot up failed due to low battery and I had to plug in and charge to get it boot.
This has also happened previously when the battery was at around 30% a few weeks ago.
What can I do to rectify this issue? I am running stock unrooted Android 7.0 on my Nexus 6P. I have attached a screenshot demonstrating the sudden drop in battery from the graph in settings. It's like 65% of battery life just disappeared!
The only thing I remember doing to the phone was accidentally double tapping the power button and it opened the camera, but this shouldn't have caused the battery death should it?
This is very troubling as my warranty expires soon and I need my phone to be reliable throughout the day!

phoenixsilver said:
Hello,
Today my battery just died randomly, I was about at 65% and the phone just turned off, boot up failed due to low battery and I had to plug in and charge to get it boot.
This has also happened previously when the battery was at around 30% a few weeks ago.
What can I do to rectify this issue? I am running stock unrooted Android 7.0 on my Nexus 6P. I have attached a screenshot demonstrating the sudden drop in battery from the graph in settings. It's like 65% of battery life just disappeared!
The only thing I remember doing to the phone was accidentally double tapping the power button and it opened the camera, but this shouldn't have caused the battery death should it?
This is very troubling as my warranty expires soon and I need my phone to be reliable throughout the day!
Click to expand...
Click to collapse
Get it replaced.

Related

[Q] battery drain while switched off

I noticed this a couple of days ago: I was in a place with no 3g nor wifi so I decided to switch O7 off. In the evening I switched it on and battery was empty.
I tried again yesterday with the same results. What"s using this phone while it's off?
Are you sure it is actually flat?
My battery has a problem, if i turn the phone off and then on it will show that my battery is empty and want to turn on battery saver. If i keep turning it off and on and mess with the battery contacts it reads properly.
Just a thought....
This is because the battery is cold, let it warm up and it will display the correct level
ballajalla said:
This is because the battery is cold, let it warm up and it will display the correct level
Click to expand...
Click to collapse
This happens after being on for days, it's not to do with temperature.
Freypal said:
Are you sure it is actually flat?
My battery has a problem, if i turn the phone off and then on it will show that my battery is empty and want to turn on battery saver. If i keep turning it off and on and mess with the battery contacts it reads properly.
Just a thought....
Click to expand...
Click to collapse
It also happens to me. Not usually but once every 1/2 weeks. I've been looking for a solution and the only one i found is switching off and on again until the battery level is ok. However i have to say that this has been happening since i installed 7740 update, so maybe the problem is that.
not actually drains...
I think the battery did not darain.
It is just the battery level is not displayed correctly; I had the same (or similar) problem. I switched off the phone while the battery was at 80% and the next morning when I switched it on I got the message "the battery is low..." and the wrong battery level displayed.
I kept it on for hours and it worked nicely; I noticed the battery info displayed 1% of residual charge and 7 hours of expected workng time...something weird
Suddenly after hours of usage the battery icon started to work properly.
one2one69 said:
I think the battery did not darain.
It is just the battery level is not displayed correctly; I had the same (or similar) problem. I switched off the phone while the battery was at 80% and the next morning when I switched it on I got the message "the battery is low..." and the wrong battery level displayed.
I kept it on for hours and it worked nicely; I noticed the battery info displayed 1% of residual charge and 7 hours of expected workng time...something weird
Suddenly after hours of usage the battery icon started to work properly.
Click to expand...
Click to collapse
Exactly the same as me. I'm on my 2nd Omnia handset now (warranty replacement) and this one does the same so I assume it's the battery that's faulty.
If you leave it on long enough the battery meter slowly increases over time until it reaches the true value.
Just installed 8107 upgrade via cab; let's see if problem have been noticed before and solved now
I noticed this problem also. After the mangu upgrade it is not there any more.
For me it seems that th eproblem laid in the firmware..
funny, I'm not the unique
Today I've tried to make an hard reset to see if the problem would have been solved. I'm on Mango 7740, tonight I'll try to switch off the mobile phone after charging.
djadry said:
funny, I'm not the unique
Today I've tried to make an hard reset to see if the problem would have been solved. I'm on Mango 7740, tonight I'll try to switch off the mobile phone after charging.
Click to expand...
Click to collapse
I did a hard reset, OS update and then a handset replacement and the problem is still there.
I'm convinced it's a fault with the actual battery.
Ok, I yesterday evening I switched of the smartphone for some hours... Then I turned it on and I saw the"popup" which told me the battery was low.
I left the device on, with 3g on for all the night and this morning I found the battery level as it was before yesterday evening
I confirm the battery do not drains when the smartphone is turned off!
Sent from my OMNIA7 using XDA Windows Phone 7 App
As I already said, this is because the battery gets cold when you switch off your phone, and it then appear drained. After heating up again it will recover it's charge.

"Show low low battery logo" Nexus 7 thinks battery is dead even when fully charged!

"Show low low battery logo" Nexus 7 thinks battery is dead even when fully charged!
I have already got a replacement on order from the Play Store but since I haven't seen any reports on this after plenty of searching I figured I'd describe the issue.
My 16gb Nexus 7 worked pretty much flawlessly for the first several days of pretty light use minus very minimal flicker on occasion. As of two days ago the unit is basically unusable as it randomly but excessively decides that the battery is dead even though it is fully charged. The first several times this happened I wasn't paying attention and I thought it just shut off by itself, but then I started to watch it more closely but it also started happening more and more. As of this morning it will not stay on more than 5 minutes before it audibly notifies a low battery with the messages "Connect Charger" and "Powering down". Sometimes it will give two options "Battery" and "OK" but I was never able to actually get the buttons to respond because it would already be shutting down. Other times it will just show the connect charger and powering down messages with no buttons which is strange, but in either case the device shuts down.
Once I started troubleshooting I figured out a little more information.
Watching the lock screen while it is charging I will see it go from it's (I think) correct charge percent to 0% randomly.
While not charging it will either show a red battery indicator in the notification area or just an empty battery when it decides to shut down
Sometimes it will boot right up and be back up to regular charge level (of course just to shut down again within a few minutes)
Other times it will not boot up and I noticed the error message (almost like a debug prompt mistakenly left in the code) in the upper left corner "Show low low battery logo" + some strange symbol like when you get 100 1-Ups in Super Mario Brothers . Yes the message has the word "low" twice - I guess this is lower than standard low!
Anyway, kinda bummed but since I have not seen any other report of this particular issue I'm hopeful that the replacement will not have the same problem. I'm just hoping I don't get a unit that has some of the other problems being reported so I'm crossing my fingers.
Mine started doing the same this morning
Sent from my LT26i using xda app-developers app
This sounds pretty similar to my problem from another thread. Every time it hits 25% while discharging it dies. Normally I'd say it's just a software calibration issue and fixable by wiping battery stats, but I've wiped several times at 100% and run down to 25% and it still dies.
Do you find that you still get a normal amount of battery life before it dies? It'd help to establish whether this is the battery misreporting, or actually not discharging properly.
* Strangely this time after my N7 had died at 25% I turned it on and it's at 0% battery. It's been charging for ~15min and it still says 0%... When you all first got the device, did you let it run to 0%, or did you charge it right away?
** And now, after almost an hour, it's at 1%. Seems to be charging, but brutally slowly (and I'm using the bundled charger, not PC USB).
omnikai said:
This sounds pretty similar to my problem from another thread. Every time it hits 25% while discharging it dies. Normally I'd say it's just a software calibration issue and fixable by wiping battery stats, but I've wiped several times at 100% and run down to 25% and it still dies.
Do you find that you still get a normal amount of battery life before it dies? It'd help to establish whether this is the battery misreporting, or actually not discharging properly.
* Strangely this time after my N7 had died at 25% I turned it on and it's at 0% battery. It's been charging for ~15min and it still says 0%... When you all first got the device, did you let it run to 0%, or did you charge it right away?
** And now, after almost an hour, it's at 1%. Seems to be charging, but brutally slowly (and I'm using the bundled charger, not PC USB).
Click to expand...
Click to collapse
Yours sounds like a similar but different issue. My N7 dies regardless of how much charge it has. It can have 100% charge and within 5 minutes it will report 0% charge and die. Then when I can get it to boot again it will be back up to 99% charge again. I can't get more than 10 minutes of use before it dies regardless of how much charge it truly has.
omnikai said:
This sounds pretty similar to my problem from another thread. Every time it hits 25% while discharging it dies. Normally I'd say it's just a software calibration issue and fixable by wiping battery stats, but I've wiped several times at 100% and run down to 25% and it still dies.
Do you find that you still get a normal amount of battery life before it dies? It'd help to establish whether this is the battery misreporting, or actually not discharging properly.
* Strangely this time after my N7 had died at 25% I turned it on and it's at 0% battery. It's been charging for ~15min and it still says 0%... When you all first got the device, did you let it run to 0%, or did you charge it right away?
** And now, after almost an hour, it's at 1%. Seems to be charging, but brutally slowly (and I'm using the bundled charger, not PC USB).
Click to expand...
Click to collapse
I'm starting to have this same issue, however mine goes at about 19%. Just turns off. I have also seen the show low battery in white text thing. I have tried calibrating by fully charging then deleting batterystats.bin from data/system and letting it decharge and it still died around there, I'm recharging again to 100 to see what happens this next time I let it go... thought mine was issue free than this happens
Well in case anyone else runs into this, I have no idea what caused this or how I got out of it thinking it was dead at 20%. I tried deleting the stats, reflashed stock and then CM10 and back again, tried a different kernel, and still died at 20 and gave me the "low low battery logo".
I just took it into Gamestop where I got it and started the process for an exchange, so I have another one coming now. Go figure when I got home I plugged it back in, and now this time just like omnikai said instead of being at 20% it was at 0 when I turned it on. Been a while and now and seems to be charging normally so hopefully it will decharge fine.. either way really weird only problem I've had with mine so far
** Just wanted to edit and say its now decharging normally dont know what caused it to spazz out or fix it one of those ghost in the machine android moments
NeoMagus said:
Well in case anyone else runs into this, I have no idea what caused this or how I got out of it thinking it was dead at 20%. I tried deleting the stats, reflashed stock and then CM10 and back again, tried a different kernel, and still died at 20 and gave me the "low low battery logo".
I just took it into Gamestop where I got it and started the process for an exchange, so I have another one coming now. Go figure when I got home I plugged it back in, and now this time just like omnikai said instead of being at 20% it was at 0 when I turned it on. Been a while and now and seems to be charging normally so hopefully it will decharge fine.. either way really weird only problem I've had with mine so far
Click to expand...
Click to collapse
Replacement N7 seems to be fine thusfar...
Apparently, somebody in StackExchange is having the same issue as well:
http://android.stackexchange.com/questions/27222/nexus-7-system-error-show-low-battery-logo
if anyone else gets this, try disconnecting the battery and then re connect and see if that fixes it. i had same type of issue on viewsonic g-tab and that was the required fix.
Mine did it at 10%, calibrated the battery and im getting truly awesome battery life 2 full days without a charge
Sent from my SAMSUNG-SGH-I717 using xda premium
---------- Post added at 02:54 PM ---------- Previous post was at 02:52 PM ----------
This is the app
https://play.google.com/store/apps/details?id=com.nema.batterycalibration
You need to be rooted
Sent from my SAMSUNG-SGH-I717 using xda premium
Same problem here when battery reaches 24% whole tab dies...
Did someone fixed it?
egomezmorales said:
Mine did it at 10%, calibrated the battery and im getting truly awesome battery life 2 full days without a charge
Sent from my SAMSUNG-SGH-I717 using xda premium
---------- Post added at 02:54 PM ---------- Previous post was at 02:52 PM ----------
This is the app
https://play.google.com/store/apps/details?id=com.nema.batterycalibration
You need to be rooted
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
While this reply is late to the game, it needs to be pointed out that such apps are 100% snake oil and do not calibrate the battery. They are based upon gross misinformation and any dev that tells you that clearing batterystats.bin has any effect on battery life or reported battery charge clearly doesn't know how Android works.
Sent from my Galaxy Nexus using Tapatalk 2
Beekhouse said:
Same problem here when battery reaches 24% whole tab dies...
Did someone fixed it?
Click to expand...
Click to collapse
Have you fixed this yet cos mine does the same?
I had been having the same problems that everyone described: would suddenly die at 25% and wouldn't turn back on unless I gave it a charge for a bit and then held the power button down for a while.
For the last 2 weeks, I've been charging it only with the stock charger and that seems to have fixed it. Previously I would charge with any charger I had around.
Not sure if it's a permanent fix but it's working now (I've taken it down to 4% before charging it back up).
AdamK123 said:
I had been having the same problems that everyone described: would suddenly die at 25% and wouldn't turn back on unless I gave it a charge for a bit and then held the power button down for a while.
For the last 2 weeks, I've been charging it only with the stock charger and that seems to have fixed it. Previously I would charge with any charger I had around.
Not sure if it's a permanent fix but it's working now (I've taken it down to 4% before charging it back up).
Click to expand...
Click to collapse
I only use the stock charger on mine but after this happened so often I tried another one and battery charged OK but then kept blipping from say 50% to 54%, went bed with it at 49% and this morning dead again. Charged it again today on stock charger and waiting to see what happens.
Sorry all for this bump.
I just got this same issue tonight on stock, unrooted nexus 7 16gb and I only use the stock charger, I let it die through battery and then when I charged it amend turned it on, all these problems happened.
One symptom that hasn't been mentioned is that the clock is set back to January 1st 1am.
I managed to get it to start without turning off by holding the power button until the Google logo showed twice, at the moment it's on but charging.
Hope this doesn't become a problem again in the future.
NeoMagus said:
Well in case anyone else runs into this, I have no idea what caused this or how I got out of it thinking it was dead at 20%. I tried deleting the stats, reflashed stock and then CM10 and back again, tried a different kernel, and still died at 20 and gave me the "low low battery logo".
I just took it into Gamestop where I got it and started the process for an exchange, so I have another one coming now. Go figure when I got home I plugged it back in, and now this time just like omnikai said instead of being at 20% it was at 0 when I turned it on. Been a while and now and seems to be charging normally so hopefully it will decharge fine.. either way really weird only problem I've had with mine so far
** Just wanted to edit and say its now decharging normally dont know what caused it to spazz out or fix it one of those ghost in the machine android moments
Click to expand...
Click to collapse
I am currently having the 20% problem. Did your tablet reaminworking normally since the self correction?
A Probable solution to the nexus 7 dying at 15% + charge
dbstrat said:
I have already got a replacement on order from the Play Store but since I haven't seen any reports on this after plenty of searching I figured I'd describe the issue.
My 16gb Nexus 7 worked pretty much flawlessly for the first several days of pretty light use minus very minimal flicker on occasion. As of two days ago the unit is basically unusable as it randomly but excessively decides that the battery is dead even though it is fully charged. The first several times this happened I wasn't paying attention and I thought it just shut off by itself, but then I started to watch it more closely but it also started happening more and more. As of this morning it will not stay on more than 5 minutes before it audibly notifies a low battery with the messages "Connect Charger" and "Powering down". Sometimes it will give two options "Battery" and "OK" but I was never able to actually get the buttons to respond because it would already be shutting down. Other times it will just show the connect charger and powering down messages with no buttons which is strange, but in either case the device shuts down.
Once I started troubleshooting I figured out a little more information.
Watching the lock screen while it is charging I will see it go from it's (I think) correct charge percent to 0% randomly.
While not charging it will either show a red battery indicator in the notification area or just an empty battery when it decides to shut down
Sometimes it will boot right up and be back up to regular charge level (of course just to shut down again within a few minutes)
Other times it will not boot up and I noticed the error message (almost like a debug prompt mistakenly left in the code) in the upper left corner "Show low low battery logo" + some strange symbol like when you get 100 1-Ups in Super Mario Brothers . Yes the message has the word "low" twice - I guess this is lower than standard low!
Anyway, kinda bummed but since I have not seen any other report of this particular issue I'm hopeful that the replacement will not have the same problem. I'm just hoping I don't get a unit that has some of the other problems being reported so I'm crossing my fingers.
Click to expand...
Click to collapse
I recently started having the same problem with my 2 month old rooted Nexus 7 (wifi only) . It was dying at about 19% - 23% charge . Tried doing the battery recallibration at 100% charge, even wiped the device clean and flashed the Jellybean 4.2 factory image but it didn't work.
I talked with the ASUS service center guys to get it fixed, and created a sort of guest user so that I won't have to disconnect my accounts. After that my problem seems to have been fixed. I discharged it to about 4% and then put it to charge, it's charging properly now so I am hoping the problem has been fixed.
I am not sure whether this would work for everybody, but I guess it's worth a try.

Sudden battery drain when standby

here is the situation, while i left my tablet in my backpack on the way to work, i noticed my backpack becoming very warm.
to my surprise, it was my n10 and upon inspecting, the device has already died 0% battery and cannot turn back on unless i plug in the charger. Mind that i did not do anything prior and it was left untouched since last night with the battery at approx 80%. And battery drain happened while it was in my backpack as the device was unusually hot when i took it out.
Now the weird thing too is that while it's charging, it completely froze to a black screen at least 3 times, everytime needing me to hold the power button for few seconds to reboot the device back.
it's the first time this happens on my n10 and it wasnt a result of a new rom or app i've installed as i haven't touched my current configuration for months.
anyone experienced this and know what might be the cause? battery dying/faulty perhaps?
Sent from my Nexus 10 using Tapatalk 4 Beta

Note 4 drops from 50% battery to 0% instantly. Anyone else had this problem?

Hi there, I currently have a Samsung Note 4 running CM12.1 and in the past two days the phone has randomly "crashed" late afternoon/night (5.30pm today and 8.40pm last night). My phone performs fine throughout the day and then I'll notice that the screen doesn't wake up if I press the home button like normal. If I then power the phone on it boots up and instantly powers off after booting since it has "0%" battery. Both times the phone had plenty of charge in it, around 30-50%. Has anyone else encountered this before?
I have some screenshots but I am unable to post the Imgur links in my post because of my post count. Any other way I can post them?
Specs:
SM-N910F
CM 12.1-20151022-NIGHTLY-trltexx
Android 5.1.1
I can provide more specs if you wish.
Buy another battery, if another battery is OK then your old battery is broken
I had a similar issue where it would, after a clean software reset, shut down unexpectedly at 20% or so - then subsequently at 40%, 60%, and further 20 percent increments when I'd let it shut down of it's own accord. RMA'd it under warranty, pretty pleased with the service I got. No software fix for it.
RBrNx said:
Hi there, I currently have a Samsung Note 4 running CM12.1 and in the past two days the phone has randomly "crashed" late afternoon/night (5.30pm today and 8.40pm last night). My phone performs fine throughout the day and then I'll notice that the screen doesn't wake up if I press the home button like normal. If I then power the phone on it boots up and instantly powers off after booting since it has "0%" battery. Both times the phone had plenty of charge in it, around 30-50%. Has anyone else encountered this before?
Click to expand...
Click to collapse
Recalibrate your battery. I had this issue, too, after flashing another ROM. My Note 4 would shut down and die at ~50%.
1. Download Battery Calibration from Google Play
2. Fully charge your phone. By "fully" I mean not only to 100% (which, in your case, will be something like 50% effective charge), but until your LED has turned green. For good measure, just turn your phone off and let it charge overnight.
3. Run Battery Calibration, and tap the big button that says "Battery Calibration"
4. That's it.
You should do this every time you flash a new ROM, because there's always a chance your battery gets miscalibrated during the process.
Thank you very much for your help everyone, I'll try the Battery Calibration and let you know if it fixes it!

Sudden battery issues - stops charging anywhere between 77 and 91, sudden drops

I've owned my Note 4 since October 2014 and it's been working solidly since. Last Thursday, out of nowhere, I noticed that from a 14% charge, it suddenly dropped to 4%. I immediately scrambled for a charger and charged it back up to 100%. On Friday, I charged my battery normally again. Charging finished at 11 AM but the drain was abnormally high. My phone was warm to the touch and battery was dead in 4 hours. I was using the phone normally throughout that time, 4g on, location services/bt off, screen off for the most part. I ran OS monitor to see whether any app was locking up the CPU, but, as expected, the main CPU users were Android System and Android OS.
On Saturday, I charged the phone to full again, disconnected around 4 pm. Being that I was home, both wifi and 4g were off. Battery discharged normally, and was only down to 30% on Monday morning.
On Monday, I noticed that battery dropped from 21% straight to 11% straight to 4% in a few seconds. The drain from 4 to 3 to 2% was decent (few minutes of screen on time, on viber), then the phone shut off. I tried to charge the battery with the device powered off, but noticed that the phone simply stopped charging at 80%. I thought that was an abnormality. I tried wiping the system and app caches, but the problem persisted and drain still felt pretty fast. Tuesday night, the phone stopped charging at 91%, staying at the same level for 40 minutes before I gave up and unplugged.
My friend had purchased a fake OEM Note 4 battery and allowed me to try the drain/charge process using his battery to troubleshoot. When I first plugged his battery into my phone, the drain was high at about 1 percent per minute. When I tried to charge the battery, the charge level would not go beyond 90%. I switched on safe mode, but the battery did not charge any further either. I felt by then that something was definitely wrong with my phone. When I restarted the phone to get out of safe mode, though, it suddenly started charging again and hit 100%. With regular use, the fake battery gave me 16 hours of power, which I thought was relatively decent. Alas, when I started charging it again, it stopped charging at 77%. Battery Monitor Widget showed 0 mA flowing into the phone at the time, though the battery indicator in the status bar showed the lightning bolt.
I took out the fake battery and put in my original. It is now charging up normally, but I expect charging to stop before I hit 100%.
If anyone could provide possible explanations for what could be going on and/or other troubleshooting tips to try, I would really appreciate it. A factory reset would be my last recourse.
Thank you very much!
EDIT: My battery went all the way up to 100% this time. But it's the same one that got stuck (at 80% then at 91%) twice in the past.
I'm using two different Samsung chargers and different cords, by the way, and blew out the port with air prior to attempting to charge the fake battery that still stopped at 77%.
I had the same issue, took it to Samsung and they replaced the battery, it has been okay since that
tigsandmitch said:
I had the same issue, took it to Samsung and they replaced the battery, it has been okay since that
Click to expand...
Click to collapse
Really? I was ready to write off my battery and just buy a replacement, but what was weird was that even the newish fake battery wouldn't charge fully. That's what made me worried that it's my phone that's the problem.
It'd be great if this could be as simple as a battery problem.

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