Nexus 6P unable to play videos on Youtube and Facebook apps - Nexus 6P Q&A, Help & Troubleshooting

I'm on android version 7.0 stock and without root and I can't play any vodeo on youtube (the app) and facebook (also app).
Youtube: The video wont even start loading or playing there's just a black screen with a message saying: There was a problem while playing. Tap to retry.
Facebook: the video plays for like half a second and then immediately stops.
I tried to delete the app cashe, unistall all the app updates but it didnt help.
Any suggestions?
Thank you everyone.

Jayhrb said:
I'm on android version 7.0 stock and without root and I can't play any vodeo on youtube (the app) and facebook (also app).
Youtube: The video wont even start loading or playing there's just a black screen with a message saying: There was a problem while playing. Tap to retry.
Facebook: the video plays for like half a second and then immediately stops.
I tried to delete the app cashe, unistall all the app updates but it didnt help.
Any suggestions?
Thank you everyone.
Click to expand...
Click to collapse
Something that would surely fix the issue is reinstalling the stock firmware. That may be a little drastic, however I am sure it will work. I know my way with fixing software issues but mostly only on rooted devices. Good luck!

TnT_ said:
Something that would surely fix the issue is reinstalling the stock firmware. That may be a little drastic, however I am sure it will work. I know my way with fixing software issues but mostly only on rooted devices. Good luck!
Click to expand...
Click to collapse
I have no idea how to do that. I guess it's quite a process...
Could you explain it to me like I'm five year old please.

Jayhrb said:
I have no idea how to do that. I guess it's quite a process...
Could you explain it to me like I'm five year old please.
Click to expand...
Click to collapse
https://lmgtfy.com/?q=Flash+stock+firmware+nexus+6p

Related

watching Vids on You tube

Apologies if this has been mentioned before i did a search but couldn't find anything.
Had my DHD for a week now and i love it but i do have an issue when watching video's on the youtube app...
Watching the video's is fine but when i come to exit from You tube (by selecting the back button) the phone gets really really laggy and unresponsive, i tried to uninstall the app in app management but it doesn't let me have that option the only option i have is to uninstall the updates.
i've tried that and reinstalled the updates but it made no difference.
I also tried downloading an app killer to see if that would sort the unresponsiveness out but it doesn't make any difference either, i need to restart the phone then everything is fine...
Anyone else have any issue's ?
Or any ideas what i can do ?
Thanks
I had the same problem. Uninstall the updates and don't reinstall then.
Sent from my Desire HD using XDA App
Yea having same problem with this app, had to restart my phone by taking out the battery
I came across this bug this morning.
Ill try removing the updates.
had the same problem for over a week now.
its nothing to do with the update, i ve had the problem before the youtube app update and afterwards.
furthermore, i cant log in to my youtube account for my subscription video either. whenever i try to log in it gets stuck.
looks like a Sense related issue.
I removed the updates and mine is now working fine
Sent from my Desire HD using XDA App
Same prob here.
It seems to happen since I applied the OTA.
Uninstall the update and now it works. Hopefully Google will solve the problem ..
worked for me as well

Odd issue with YouTube/Media Files

I've already master reset my phone, and the issue persists, so don't bother posting that as a solution.
There has been an issue going on for weeks where media playback stops working. Nothing plays, not even YouTube or media via the Flash Player. The YouTube player just says touch to try again. The Flash and Media Players error out saying the format isn't supported.
Not even the Camera or Video recorders work (gives a generic error message). The only way to get it to work is to power the phone down and back up, until it works again.
Dunno what the issue is. Is anyone having the same issues?
Stock 2.2 KB5 never modded phone with the stock SD card and the only 3rd party apps I have installed are the obvious ones (Twitter, Facebook, Engadget, XDA App, Google Apps, Beautiful Widgets, etc.). Prolly have < a page of 3rd party apps installed.
N8ter,
I was having a similar issue with YouTube and Pandora. After a certain time neither would work, Youtube would give the error message to touch again, and Pandora (or any other music player) would pull up the song it was about to play, then skip it and go to the next one, and on and on. The issue wouldn't go away until I restarted my phone.
Unfortunately I couldn't find a fix for it. I tried clearing the data, cache, etc. with no luck. I have a hunch that it might have to do with an app or a program the runs data in the background or with data itself, switching between wifi and data, or with flash. Of course I could be way off too, who knows.
Right now I'm running Bionix NextGen 1 ROM with Overstock kernel and so far the issue has not come up. Keeping my fingers crossed, and hope our fellow xda'ers have a solution to this problem.
I'm wondering if the OS is shutting down a needed service or something in the background. It's been happening since before KB5 update, but I haven't noticed it being so bad until recently because I put all my music on the Vibrant and it happens when playing audio files as well...
Oddly, ringtones and notification tones still function.
Hi N8ter, DO you have the twitter app installed? I ask this because my sister was having the same issue a couple of weeks ago (we both have vibrants running bionix 1.3.1 ) i really didnt know what was going on so I kind of ignored her issue. It was not until I created a twitter account and downloaded the twitter app that I started having the same problem. I removed the twitter app from both our phones and we havent had the issue for weeks now.
Its odd i know but it worked for me...
You know what, I have been having the same problem, and yes, I do have the Twitter app installed. I hope that is it (I'll try to report back here after a few days, but due to the sporadic nature of the problem, I won't be able to know whether that works). thank you for the suggestion.
I can't really believe that the twitter app might be the problem, but it has been 24 hours without the twitter app and I havent had to restart because my media files/you tube are unrecognizable. I read it somewhere else on xda. I will follow up if it seems that twitter is not the problem.
Sent from my SGH-T959 using XDA App
achapa45 said:
Hi N8ter, DO you have the twitter app installed? I ask this because my sister was having the same issue a couple of weeks ago (we both have vibrants running bionix 1.3.1 ) i really didnt know what was going on so I kind of ignored her issue. It was not until I created a twitter account and downloaded the twitter app that I started having the same problem. I removed the twitter app from both our phones and we havent had the issue for weeks now.
Its odd i know but it worked for me...
Click to expand...
Click to collapse
Yep. I just went to the T-Mobile site and found:
http://forums.t-mobile.com/t5/Samsung-Vibrant/vibrant-file-glitch/td-p/760507/page/2
I just removed the Twitter app and reinstalled Seesmic for Twitter access (not big loss, it's not like Twitter had C2DM support and the phone natively syncs contacts and pictures anyways...).
I'll see how it goes.
Thanks guys... I never had media on my Vibrant until recently (the HD7's external speakers make the Vibrant sound like a Surround Sound system - don't even need headsets for this phone!) and the issue was starting to make me want to beat a baby...
Thank you so much everyone. xda ftw!

[Q] Problem with Youtube with the new update

Google just released the new update for Youtube app in Android Market.
After I updated the app on my Nook Color, running on CM 7 RC, I found that Youtube app failed to load any clip at all.
Does anyone have this problem? I also have Nexus 1 which is updated as well but doesn't have such a problem.
Any ideas? Is it possible to downgrade Youtube by uninstalling it?
** My Nexus 1 recently has a new Market app but my NC is yet not upgraded. Is it going to be a big matter for a rooted NC?
kinhvanhoa said:
Google just released the new update for Youtube app in Android Market.
After I updated the app on my Nook Color, running on CM 7 RC, I found that Youtube app failed to load the clip at all.
Does anyone have this problem? I also have Nexus 1 which is updated as well but doesn't have such a problem.
Any ideas? Is it possible to downgrade Youtube by uninstalling it?
** My Nexus 1 recently has a new Market app but my NC is yet not upgraded. Is it going to be a big matter for a rooted NC?
Click to expand...
Click to collapse
I have the same problem, it keeps loading and never actually loads the vids. So good thing i made a back up before upgrading. I cleared app data, wiped dalvik/cache and still a no go. It seems other phones are also having problems with the update. I
All these new google apps are messed up -_-
---
- Sent from my LG Optimus V using Tapatalk
Working OK here; CM7 nightly (151).
Hmmm. I just realized that Google AD, which plays right before the clip, is loaded and played. However, the clip I touched in is having a problem: "There was a problem while playing. Touch to Retry."
In the moment the HQ button appears, unchecked it. Videos will play in low quality fine. Waiting on a fix.
Sent from my NookColor using Tapatalk
Reading the rating comments for the Youtube app in the market, it appears that this problem isn't limited to the NC and is occuring on several other platforms also.
I have only been able to get 1 video to play correctly. While watching my router's status lights, I can see that the videos are downloading but all I get is the spinny arrow or the "Touch to retry" error.
I just noticed when I went to the market website that Youtube is now listed as not compatible. Adobe flash as well. Funny when you consider they are both part of the stock setup. It's pretty clear Google is blocking apps not so much based on the device but whether it is rooted or not. Question is, all rooted devices or only those with CM7 on them?
patruns said:
I just noticed when I went to the market website that Youtube is now listed as not compatible. Adobe flash as well. Funny when you consider they are both part of the stock setup. It's pretty clear Google is blocking apps not so much based on the device but whether it is rooted or not. Question is, all rooted devices or only those with CM7 on them?
Click to expand...
Click to collapse
Same here I saw a new YouTube update on my G2, this morning, and when I went to update it on my nook, it wouldn't allow me to update.
Sent from my T-Mobile G2 using XDA Premium App
Another thing I noticed with the Youtube update is the restriction of certain videos from being played on mobile devices. Luckily, I had a backup of a pre-screwy Youtube and market update sd image and things are running fine again.
It really makes me wonder what is going on behind the scenes at google to cause them do all of this.
Yeah I'm having the same problem. Reverted to a backup and it's working again. This is on the latest release candidate.
Sent from my Nook Color!
It's working fine for me. I even played a HQ vid with on problem. I will say that when I clicked on one of the front page videos it just sat and spun its wheels but when I searched for something it played without any delay.
What version of CM7 is everyone using?
I am running 7.0.3 and was having problems with the updated youtube.
7.1.0-RC1 here.
yeah, youtube 2.2.16 will not work on my nook, but works fine on my htc aria. not sure why
nook: cm7 n155 / aria: cm7 n162
Same here. Running cm7 rc1 off of sd card. Some videos ran fine others didn't. Revered to old version on backup.
Sent from my NookColor using Tapatalk
Nightly 151 off sd card here. Everything working fine with updated youtube. Every vid I tried played ok.
Same problem here with YouTube 2.2.16 not playing High Quality (HQ) videos on the Nook Color running CM7. Those of you who say it's not playing anything, your YouTube app may default to HQ video. As soon as the video downloading spinning circle appears on the screen, tap the screen in landscape mode to see the toggle switch to turn HQ off for that video. The low quality video should load up after you turn off HQ.
Anyway, last night I remembered that in the early days of rooting the NC we had the same problem with HQ video in the YouTube app. I tried the fix for that old problem last night and it worked on 2.2.16. All I did was sign out of my YouTube account, force stopped the app, cleared cache and data, and rebooted the NC. After reboot open the YouTube app, accept the TOS, and it should work. When everyone had this problem earlier this year, it would sometimes come back and we'd do the routine again to make it go away. I don't know what eventually solved the problem last time (an update fixed it?), but maybe the same behind-the-scenes permanent fix will solve the problem with 2.2.16.
GrillMouster said:
Same problem here with YouTube 2.2.16 not playing High Quality (HQ) videos on the Nook Color running CM7. Those of you who say it's not playing anything, your YouTube app may default to HQ video. As soon as the video downloading spinning circle appears on the screen, tap the screen in landscape mode to see the toggle switch to turn HQ off for that video. The low quality video should load up after you turn off HQ.
Anyway, last night I remembered that in the early days of rooting the NC we had the same problem with HQ video in the YouTube app. I tried the fix for that old problem last night and it worked on 2.2.16. All I did was sign out of my YouTube account, force stopped the app, cleared cache and data, and rebooted the NC. After reboot open the YouTube app, accept the TOS, and it should work. When everyone had this problem earlier this year, it would sometimes come back and we'd do the routine again to make it go away. I don't know what eventually solved the problem last time (an update fixed it?), but maybe the same behind-the-scenes permanent fix will solve the problem with 2.2.16.
Click to expand...
Click to collapse
Tried this - some videos are playing now in HQ but not others. Strange. For example I selected one artist and two of her videos would play but two wouldn't. After rollback to 2.1.6 they all play.
When I have a situation like this where the updated version of an app works much worse than the prior (Skype, Okcupid notably), I roll back and then use Titanium to force-detach it from the Market.
Even if there wasn't a problem playing videos with the new update, I still would roll back to the previous version.
I find it irritating as hell that this new version of the Youtube player has incorporated the "do not play on mobile devices" block on some videos. I did not like this "feature" on the Youtube Ipodtouch app and never could figure out the reasoning behind it.

Facebook Video Error Solution

On the official Sony Support site, they suggested to uninstall Facebook App and to re-install it - and some suggested to clear its data and try again, all these are temporary solutions
I downgraded my Facebook by uninstalling the current version and installing an older version. The version I have chosen is version 5 (current in July 2004 is v.12) - V.5 allows me to choose which app I can play the video on and gives me the possibility of downloading it as well (through ES Download App)
It looks old, I lost the function of adding a picture into the comments (can do it on PC anyhow) otherwise I am happy with this version
Here you can get it, (you can try newer versions for the video error issue like V.6 or V.7 as well or even V.9) as I was looking for the version that allows me to download videos (you can see all other versions at the bottom of the page in the following link)
http://www.androiddrawer.com/15634/download-facebook-5-0-0-26-31-app-apk/
And other solution use Facebook on browser...
Sent from my D6503 using XDA Premium 4 mobile app
^ which for non-root users is also the best way to avoid frequent wake locks caused by the Facebook app.
mine doesn't give me a error message on facebook when play a video anymore,....
all i did was "clear cache", "clear data", "uninstall", reboot and installed Facebook from the Play Store
Any Facebook beta user here? Since yesterday's 15.0.0.0.2 update, video problem looks to be solved.. I am even getting lockscreen notifications just like iphone.. Can anybody plz confirm?
Sent from my D6503 using XDA Premium 4 mobile app
cHoLoCoY said:
mine doesn't give me a error message on facebook when play a video anymore,....
all i did was "clear cache", "clear data", "uninstall", reboot and installed Facebook from the Play Store
Click to expand...
Click to collapse
Seems to work for me. Thanks
After 17.1.2.A.0.314 update, the error is gone at the first few seconds of playback. The error message comes out at the end of the video playback. It means you can watch the whole video without error, only when the video ends the error message comes out.
after 3 days without a error video glitch,... that error message came back again,.... i guess that uninstall method is only a temporary fix,... (im still on 17.1.1.A.0.402)
I can confirm joining the beta program and downloading the beta via the play store has resolved video playback
Didn't reboot or clear anything, just upgraded and it's working now
The FB app is crap. Has always been and will probably always be. I use FB via browser.
AlanDS said:
Any Facebook beta user here? Since yesterday's 15.0.0.0.2 update, video problem looks to be solved.. I am even getting lockscreen notifications just like iphone.. Can anybody plz confirm?
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Im using v 15.0.0.0.2 and video stops after few seconds error loading video
Strange as I'm only on 14.0.0.5.13 but this is a beta from the play store
BigladUK said:
Strange as I'm only on 14.0.0.5.13 but this is a beta from the play store
Click to expand...
Click to collapse
Alpha tester is v15 and beta tester get v14
I found a link somewhere I forgot, but basically just log off facebook.
Go to setting>App, then slide to the left tab for all apps, scroll down close to bottom to look for Xperia with Facebook, disable that app.
I tried on mine and it works.
fcam00 said:
I found a link somewhere I forgot, but basically just log off facebook.
Go to setting>App, then slide to the left tab for all apps, scroll down close to bottom to look for Xperia with Facebook, disable that app.
I tried on mine and it works.
Click to expand...
Click to collapse
This seemed to work for me but need to give it a couple of days to be sure.
Thanks guys ..
I have tried all the above mentioned solutions, they were all temporary as I said in the OP .. Downgrading the FB application also gave the the chance to be able to download any video posted over FB, so it is not just a solution for the error message it is an added bonus
I too have the video playback error. I solve it by clicking Internet setting in Wireless &network. Hope this helps.
spot89 said:
I too have the video playback error. I solve it by clicking Internet setting in Wireless &network. Hope this helps.
Click to expand...
Click to collapse
what exactly did you change in the internet settings
I'm not experiencing any video playback errors anymore, been like it for a few days now. Happy days.
Kamran9558 said:
what exactly did you change in the internet settings
Click to expand...
Click to collapse
It will automatically download internet settings from ISP.
I no longer have the errors after installing the internet setting for ISP

[Q] HTML5 Video Playback/Seek Error [SOLVED]

For some reason, this problem doesn't seem to be addressed in this forum much so I'm posting again.
Using Chrome/Chrome Beta on Note 4, whenever I try to watch a video on HTML5, the video starts playing normally but when I try to drag & seek, it will pause for a second and say "Sorry, video Cannot be played" Does anyone have a solution for this? It is driving me nuts and I can't find a solution. Please [email protected]#$!#
Problem occurs during 4G/LTE usage. No problem when using wifi. (This doesn't make sense to me)
*just confirmed that my brother, who uses the same phone, has the same issue as well.
Alright people, I finally got it solved. So if anyone else has this problem, try this method.
SOLUTION:
1. Go to Settings>Application Manager>Chrome>Uninstall Updates
-----This process uninstalls all updates applied to any factory installed apps (Evernote, Chrome, etc.)
2. Go to Play Store>My Apps>Update All
3. Open Chrome
-----Settings>Content Settings>Website Settings
-----Erase all settings.
Try now and it should work without any problems. Hope this helps everyone else too!

Categories

Resources