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My fingerprint scanner has stopped working, after I upgraded to Android 7 (Nougat).
I took it into my Samsung store who said it was a hardware issue, it failed the self diagnostic test.
However they refused to fix the issue under warranty because the screen is cracked.
The screen has been cracked for over 5 months now, so I hardly see how they are related.
Can anyone way in on this?
jjgriffsta said:
My fingerprint scanner has stopped working, after I upgraded to Android 7 (Nougat).
I took it into my Samsung store who said it was a hardware issue, it failed the self diagnostic test.
However they refused to fix the issue under warranty because the screen is cracked.
The screen has been cracked for over 5 months now, so I hardly see how they are related.
Can anyone way in on this?
Click to expand...
Click to collapse
Well if the screen is cracked, and your phone is still under warranty, then surely they should be fixing that too ? Samsung sound pretty useless to me, and use every excuse under the sun for not fixing things, try boot to recovery and factory reset, this can sometimes fix faults after an update.
EDIT: after updating mine to androind N, the fingerprint reader is working fine, infact so far ive got no problems here at all.
Yep a long as it is a UK model and under one year old Samsung should change the screen and fix the touch sensitive button. As long as you don't have a great big dent in the case that caused the cracked screen...... I just ordered new back cover for mine as it's a dual SIM and Samsung won't repair it under warranty. They quoted £65 to change the back cover and I purchased it on eBay for £20.
I will heat up the back cover and change it myself tomorrow.
Sent from my SM-G935F using Tapatalk
jjgriffsta said:
My fingerprint scanner has stopped working, after I upgraded to Android 7 (Nougat).
I took it into my Samsung store who said it was a hardware issue, it failed the self diagnostic test.
However they refused to fix the issue under warranty because the screen is cracked.
The screen has been cracked for over 5 months now, so I hardly see how they are related.
Can anyone way in on this?
Click to expand...
Click to collapse
Try to go back to MM.
Download latest MM version from sammobile.com and flash it with Odin
Then you will know if it's SW- or HW problem
angusc said:
Yep a long as it is a UK model and under one year old Samsung should change the screen and fix the touch sensitive button. As long as you don't have a great big dent in the case that caused the cracked screen...... I just ordered new back cover for mine as it's a dual SIM and Samsung won't repair it under warranty. They quoted £65 to change the back cover and I purchased it on eBay for £20.
I will heat up the back cover and change it myself tomorrow.
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
Let them do it so you keep your device's water resistance.
s7 edge fingerprint sensor error
Wanted help regarding my s7 edge fingerprint sensor. It responds just fine sometimes but most of the time it gives an error. I tried the solution of clearing cache , pressing power and volume down button together to soft reset it. But nothing worked. The funny part is that it will respond for a few while after rebooting ( restarting ) it but when it gibes the error it stops completely until restarted again. Did not drop it. Didn't place it in water. The problem did start after updating from marshmallow to nuogat and even after getting two security patch updates. Don't know what to do. Can anyone plz guide me how to use *#0*# code to check fingerprint sensor because when i check it it sometimes give that intializing failed. Sometimes if i don't put my finger on the sensor it says it passed and when i place my finger it only shows first box passed while the rest of the boxes fail. I searched everywhere on internet for but in the end came back to xda and decided to ask u guys. As i did got alot of help from u guys on my s2 and note 4. I hope that someone might try to help.
I don't know the answer, but I can confirm a similar issue with my S7 since upgrading to nougat. Also I seen to get a few apps force closing. My device is stock and not rooted. I got so fed up with the finger scanner not responding I switched back to only a pin code for a week. Now I switched back to finger print and only set up one finger print memory........now for a week it send to be working, but still getting force closes of the play store app.
Sent from my SM-G935F using Tapatalk
My galaxy s7 edge sensor can't work requiring device restart. I have restarted many times and still it doesn't work. I hope that someone might help me to fix it
Firehun said:
My galaxy s7 edge sensor can't work requiring device restart. I have restarted many times and still it doesn't work. I hope that someone might help me to fix it
Click to expand...
Click to collapse
Try to reinstall the rom stock. If the problem persists, then it is a hardware problem. Your sensor went to the bag.
Guys yesterday I cleaned my Zenfone 3 the whole body including the fingerprint hardware using a wet fiber cloth then my fingerprint suddenly doesn't worked I think it's because of water entering inside the fingerprint hardware? But I did a test on calculator .12345+= the fingerprint test is fine.
I even tried restarting my phone and wipe my fingerprint a lot of times but still the same.
What should I do?
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my finger is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it worse ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
mightytruck said:
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my fingerprint is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it works ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
Click to expand...
Click to collapse
It's not relevant to Camera HAL3.
Anyway, I have the similar issues and Camera HAL3 is enabled on my device. Fingerprint sensitivity is very poor from the beginning. Works well sometimes if we update or reset. But, over a period of time, the same issue appears again.
i have same problem and faces from startup
I don't have any problem with fingerprint sensor!!
It's works blazingly fast!!
I faced this problem as well but it didn't start the same way.
Its happened to me 3-4 times but every time it happened because of problems in flashing a rom.
When there were problems in flashing a rom my phone would become slow in openung apps and ram management would become **** and i would also have the fingerprint problem that you've described.
But it all goes away when i reflash the rom.
yashbajpai13 said:
I faced this problem as well but it didn't start the same way.
Its happened to me 3-4 times but every time it happened because of problems in flashing a rom.
When there were problems in flashing a rom my phone would become slow in openung apps and ram management would become **** and i would also have the fingerprint problem that you've described.
But it all goes away when i reflash the rom.
Click to expand...
Click to collapse
But I don't wanna root my phone
Thirumalai.K said:
It's not relevant to Camera HAL3.
Anyway, I have the similar issues and Camera HAL3 is enabled on my device. Fingerprint sensitivity is very poor from the beginning. Works well sometimes if we update or reset. But, over a period of time, the same issue appears again.
Click to expand...
Click to collapse
Sorry bro I meant worse not works guess I was really sleepy
To those of you who are facing fingerprint lags, just add your finger as much as you can, I've registered my two index fingers twice.
Add them in different positions like when you are holding the phone by one hand and.... you get it right.
Just register the same finger twice from angles which you use the phone regularly.
Also when you are in the screen which allows you to add more fingers or to delete the existing ones(fingerprint settings), if you use the fingerprint sensor with a registered finger, it'll point out the one which is registered (dunno how to explain more, just check you'll get it).
This can help you understand how precise is the recording and which angles are best.
mightytruck said:
But I don't wanna root my phone
Click to expand...
Click to collapse
Are you updated to the latest version of stock rom?
If not you could try updating manually.
Or you could revert to an older firmware and then try updating manually.
mightytruck said:
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my finger is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it worse ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
Click to expand...
Click to collapse
Bro i have 6gb variant and same issue faced. I thought asus used a third class fingerprint hardware. The fingerprint sensor of rn5 pro is far far better than this.
mightytruck said:
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my finger is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it worse ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
Click to expand...
Click to collapse
I also had this problem that fingerprint sensor needs to press harder than previously over the time but there is solution which works always.. Restart device by pressing and holding power button (not by reboot or shutdown option in menu) and if u want u can also remove previous fp and register new one neatly...
Fredin_ said:
To those of you who are facing fingerprint lags, just add your finger as much as you can, I've registered my two index fingers twice.
Add them in different positions like when you are holding the phone by one hand and.... you get it right.
Just register the same finger twice from angles which you use the phone regularly.
Also when you are in the screen which allows you to add more fingers or to delete the existing ones(fingerprint settings), if you use the fingerprint sensor with a registered finger, it'll point out the one which is registered (dunno how to explain more, just check you'll get it).
This can help you understand how precise is the recording and which angles are best.
Click to expand...
Click to collapse
Thanks for this advice I registered them.. will tell if it's better in a few days
Vvk380 said:
I also had this problem that fingerprint sensor needs to press harder than previously over the time but there is solution which works always.. Restart device by pressing and holding power button (not by reboot or shutdown option in menu) and if u want u can also remove previous fp and register new one neatly...
Click to expand...
Click to collapse
Thanks it really works
No use, no problems!
I have this problem too. I have latest stock room. I will try to add one finger print two times
I have max Pro m1 6gb.
Rooted and installed MIUI 10
No issues buttery smooth fingerprint sensor on dry skin.
Did you looked at your fingers, are there enough grooves on your fingers or did they just washed out during licking the CHURAN in childhood.
Sent from my ASUS_X00TD using Tapatalk
Total Overdose said:
I have max Pro m1 6gb.
Rooted and installed MIUI 10
No issues buttery smooth fingerprint sensor on dry skin.
Did you looked at your fingers, are there enough grooves on your fingers or did they just washed out during licking the CHURAN in childhood.
Click to expand...
Click to collapse
Lol??
---------- Post added at 12:20 PM ---------- Previous post was at 12:19 PM ----------
Fredin_ said:
To those of you who are facing fingerprint lags, just add your finger as much as you can, I've registered my two index fingers twice.
Add them in different positions like when you are holding the phone by one hand and.... you get it right.
Just register the same finger twice from angles which you use the phone regularly.
Also when you are in the screen which allows you to add more fingers or to delete the existing ones(fingerprint settings), if you use the fingerprint sensor with a registered finger, it'll point out the one which is registered (dunno how to explain more, just check you'll get it).
This can help you understand how precise is the recording and which angles are best.
Click to expand...
Click to collapse
Man your trick is awesome now fingerprint sensor respond like DC comic flash.?
I bought Asus Zenfone max Pro m1 from flipkart recently, I faced same issue after enabling hal3 and Google camera mod.
I had to press the finger print sensor so hard, which made it almost unusable. I tried deleting and adding finger prints. I thought this to be a hardware fault.
Flipkart offers complete mobile protection for ₹99, so I sent this mobile back to flipkart. They replaced the sensor, and also reset the phone.
Now everything works butter smooth. I'm afraid installing Google camera again would create this problem again.
Anyone else with a similar experience? That's going to make me turn it off... Or am I just doing something wrong?
The sensor isn't as big as the interface leads you to believe, try registering multiple fingerprints using the same finger. Make sure your getting the edges of your finger print too.
I'm getting it every time. Make sure you get every bit of what you'd hit the sensor with.
aaronc_98 said:
Anyone else with a similar experience? That's going to make me turn it off... Or am I just doing something wrong?
Click to expand...
Click to collapse
I'm struggling with mine too. I've done my prints a couple times and I still keep getting press harder or couldn't read. Idk if the manufacturing of these could be hit or miss.
cant even reg my thumb, not sure if my skin is too dry, my hands are a mess. back to face recog.
I took the advice and did my prints again.. (3rd time) I scanned them more to the way I angle my thumbs and fingers. I was more thorough with the scan and it's reading my prints more consistently. Thank goodness!
got the same problem here .... s10+ exynos Germany
So facial recognition is a lot quicker .... but with the missing iris scanner you`re not able to unlock your phone in the darkness anymore
I clearly face the same problem,
The captor is not verry accurate ... I'm a bit disapointed about it tbh. It was 50% of the reason why I changed, so I can use fp to unlock my phone again (at the back, next to cam is definitely not a good solution)
Just received a update for the biometrics a minute ago for my unlocked snapdragon. It's definitely improved.
mac208x said:
Just received a update for the biometrics a minute ago for my unlocked snapdragon. It's definitely improved.
Click to expand...
Click to collapse
I'm having issues myself 1 out of 7 times, that update hasn't shown up for me, unlocked s10+
I actually followed the video on phonescoop.com about not following the instructions, as they are slightly misleading. It works better, but in general, I don't normally use screen protectors and I can definitely tell a difference, just using the phone. Also, make sure you have Touch Sensitivity turned on in display settings, which is supposed to increase the sensitivity with a screen protector.
Anyone try to use the fingerprint reader while it's plugged in and charging? Work ok?
I struggled at first. I went to software updates hoping to find one. Sure enough an update was there after I promoted it to search. It was better but still not 100%. Today however, I just realized it's been 100%. I attribute utter to me learning how to place my finger accurately. I think that's the biggest issue now. Is you need to just learn how it works.
Does anyone have an issue as the one in the screenshot
Like when trying to unlock using fingerprint we have the thumb impression over the ripple effect
neigo said:
So facial recognition is a lot quicker .... but with the missing iris scanner you`re not able to unlock your phone in the darkness anymore
Click to expand...
Click to collapse
In dark you can, it's just terribly slow.
droidrev71 said:
Anyone try to use the fingerprint reader while it's plugged in and charging? Work ok?
Click to expand...
Click to collapse
Having no issues. Just did it.
Mine has failed to unlock with fingerprint a total of 1 time since I got it. Make sure to add the finger you plan on using twice and in the way that you will be comfortably using it usually. Also make sure to move your finger around when saving it, try to catch all the edges.
Virgo_Guy said:
In dark you can, it's just terribly slow.
Click to expand...
Click to collapse
oh cool thanks for the info =)
The update I received yesterday was completely separate from the usual software update. It was a notification for update to just the biometrics after that it worked a lot better.
THere's something that you can do to make a massive improvement, after you get the software update that improves the fingerprint scanner. It worked for me.
Delete your fingerprints. Reboot into recovery, and delete the cache partition.
Then go back and add your fingerpritns again. Do it twice. Add two fingerprint profiles using the same finger.
For me, this changed it from being slow, and difficult to scan, to instant, and only needing to press my thumb very lightly.
Hi guys,
I noticed that the fingerprint scanner practically match the fingerprint once in twenty attempts. Phone at the moment is 1 month old, and I have installed the MIUI 10.3.10, respect to previous release the situation has worsened significantly, Anyone suffer of the same issue?
No it works very well, you have to register 2 or 3 times your principal fingerprint (wich one with very clean finger for exemple and others with normal dirt). And if you use screenprotector, register after installing !
I confirm it sucks. Either works or not on global 10.3.10. Mostly works when you at your desk, but in real life scenarios, outside, etc, it frustrates me not being able to open my phone!
I can also confirm that fingerprint is really bad. My previous phone unlocked instantly in 99% but 9T takes loooong time to recognize fingerprint and it does it in 40%.
Yeah, I returned the device because it was so frustrating (not to mention the wifi was not reliable either..). Thought I liked the phone, I will buy only one with ultrasonic/normal FP sensor till the tech is matured enough
I don't like this scanner too... On Oppo Reno was ages better. Also seems like it goes on stand-by, if I unlok after some time it is slow, but if I relock and unlock again it is faster. Same for popup camera
Mi 9SE a manage fingerprint settings disappeared
I really dont understand what going wrong, on my Mi 9SE a manage fingerprint settings disappeared at all.
I did update to last version it didn't help, downgraded to previous version didnt help, wipe data and reset didnt help ...
Any ideas?
i have the same, i have to keep my finger there forever to unlock, so its able to unlock but just needs a lot of time.
moute13 said:
I really dont understand what going wrong, on my Mi 9SE a manage fingerprint settings disappeared at all.
I did update to last version it didn't help, downgraded to previous version didnt help, wipe data and reset didnt help ...
Any ideas?
Click to expand...
Click to collapse
The tech is new so the software sucks atm.
Some say that in MIUI 11 it is fixed.
I have the issue, after a few days/weeks the fingerprint dont work. So i have to delete the fingerprint and rescan. It works perfectly again for a few days. Any solutions? Yes, I use tempered glass.
Have you registered atleast 3 fingerprints for each finger and use the rhythm animation (makes it faster)
Also heard with tempered glass and the residual oils from your finger get onto the tempered glass and over time, the green light from the scanner difracts more and increases likelyhood of incorrect reading of finger print. If you're using a tempered glass then i suggest cleaning with isopropyl alcohol ever few days to remove the oils to avoid diffraction failure or get rid of the tempered glass.
BrunoSnickers said:
I have the issue, after a few days/weeks the fingerprint dont work. So i have to delete the fingerprint and rescan. It works perfectly again for a few days. Any solutions? Yes, I use tempered glass.
Click to expand...
Click to collapse
In Screen FP have issues with Temperer Glass. After 2nd try I am Able to Unlock within 3 tries.
The scanner works superb and fast. Guys you should understand that this is new technology and the way it works it's awesome, as for the protection screen you should feel and understand the way it works if you place tempered glass, imagine that the scanner is beneath the glass already and it is darkened by itself and if you put another glass on the top of it that will be double glass so the scanner array has to pass through 2 glasses to scan your fingerprint, if you place FP on dirty screen or if your FP might be smudged then it is blinded effect for the scanner. And the other issue if you place the protection screen of low quality that can mess it up as well. When you are saving your FP try to press it a bit harder on the screen so that the scanner can photograph it more clear.
hwandroid said:
The scanner works superb and fast. Guys you should understand that this is new technology and the way it works it's awesome, as for the protection screen you should feel and understand the way it works if you place tempered glass, imagine that the scanner is beneath the glass already and it is darkened by itself and if you put another glass on the top of it that will be double glass so the scanner array has to pass through 2 glasses to scan your fingerprint, if you place FP on dirty screen or if your FP might be smudged then it is blinded effect for the scanner. And the other issue if you place the protection screen of low quality that can mess it up as well. When you are saving your FP try to press it a bit harder on the screen so that the scanner can photograph it more clear.
Click to expand...
Click to collapse
Sorry... but you are not quite right. Yes, it works superb... with light and without any glass.
It works mediocre on low light... and almost none with tempered glass and low light.
For a top performance device, it's pretty pretty BAD!
Worst: I've wrote to Xiaomi Support, want to know what answer I received? None, absolutelly None.
Murshad007 said:
In Screen FP have issues with Temperer Glass. After 2nd try I am Able to Unlock within 3 tries.
Click to expand...
Click to collapse
But it works very good after i rescan my fingerprint. But the fingerprint is just a camera under the display....So I dont think there is an issue with the tempered glass....MIUI11 doesnt bring any better updates for the fingerprintsensor
Updated and summarized in the next post
MIUI Global 11.0.3.0 Stable
No screen protector of any kind.
Fully new phone, three or for weeks old, not carried around (TG, I have another and better daily driver), just sitting on the table the whole day
I've never seen a mobile phone with such a useless and sh...ty fingerprint recognition
If I add two fingers (thumb and index), there is almost no way it will recognize one or the other
Only if I define the same finger five times, as five fingers (maximum number allowed), there a chance it will recognize but still I usually have to try two times or sometimes even more (sometimes I have to enter the pin eventually)
I tried by several times by deleting fingerprint and defining again, but still not reliable
Btw there was no better with MIUI 10, and no improvement upon upgraded (three weeks ago) to MIUI 11 - same sh...t
---
Besides, Smart unlock does not work either
Xiaomi provides only one option, Trusted (Bluetooth) devices - but I tried with three BT sets, and cannot add any of them under the Trusted devices list (although phone recognizes them, pairs with and e.g. plays music over those BT speakers or communicates with the BT smart bracelet)
The other three Smart unlock options are completely missing: Trusted places, Voice match and On body detection
---
Edit: Gloves mode is also missing (ofc, not for fingerprint, but once unlocked eg by face, for further touchscreen actions in the winter
zgfg said:
MIUI Global 11.0.3.0 Stable
No screen protector of any kind.
Fully new phone, three or for weeks old, not carried around (TG, I have another and better daily driver), just sitting on the table the whole day
I've never seen a mobile phone with such a useless and sh...ty fingerprint recognition
If I add two fingers (thumb and index), there is almost no way it will recognize one or the other
Only if I define the same finger five times, as five fingers (maximum number allowed), there a chance it will recognize but still I usually have to try two times or sometimes even more (sometimes I have to enter the pin eventually)
I tried by several times by deleting fingerprint and defining again, but still not reliable
Btw there was no better with MIUI 10, and no improvement upon upgraded (three weeks ago) to MIUI 11
Click to expand...
Click to collapse
There was no better upon OTA to 11.0.4 QFJEUXM but after unlocking Bootloader (maybe due to its hard reset), Fingerprint scanner now finally works pretty fine for me
Two fingers registered, almost always (still, not really always) unlocking on the first attempt
This scanner takes picture of your finger so in low light or dirty wet fingrer it becomes slow or miss to read finger. This is fine in good light and warm weather
Išsiųsta naudojantis Mi 9T Tapatalk 4 Lt
zgfg said:
MIUI Global 11.0.3.0 Stable
No screen protector of any kind.
Fully new phone, three or for weeks old, not carried around (TG, I have another and better daily driver), just sitting on the table the whole day
I've never seen a mobile phone with such a useless and sh...ty fingerprint recognition
If I add two fingers (thumb and index), there is almost no way it will recognize one or the other
Only if I define the same finger five times, as five fingers (maximum number allowed), there a chance it will recognize but still I usually have to try two times or sometimes even more (sometimes I have to enter the pin eventually)
I tried by several times by deleting fingerprint and defining again, but still not reliable
Btw there was no better with MIUI 10, and no improvement upon upgraded (three weeks ago) to MIUI 11 - same sh...t
---
Besides, Smart unlock does not work either
Xiaomi provides only one option, Trusted (Bluetooth) devices - but I tried with three BT sets, and cannot add any of them under the Trusted devices list (although phone recognizes them, pairs with and e.g. plays music over those BT speakers or communicates with the BT smart bracelet)
The other three Smart unlock options are completely missing: Trusted places, Voice match and On body detection
---
Edit: Gloves mode is also missing (ofc, not for fingerprint, but once unlocked eg by face, for further touchscreen actions in the winter
Click to expand...
Click to collapse
While I don't doubt you have a problem, I am on the same release of firmware and mine works close to 100% of the time with no problems. The only thing I can think of is a manufacturing problem that you have that I was lucky enough not to get.