Audio issues - ZTE Axon 7 Questions & Answers

For the last 3-4 days, I have been experiencing issues with the phone where the audio gets muted randomly while listening to music or playing a Youtube video. I have to click the volume up button to unmute it every time. I am on the B27 build. I've cleared the cache but that didn't fix the issue.

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Spontaneous pausing during audio playback?

Hi,
Often, while listening to music in my car, the audio will randomly, and spontaneously, pause for no apparent reason. Sometimes it will start up again after a few seconds, but usually I'll have to hit 'play' myself. This problem is particularly apparent in Spotify, but it has happened in YouTube and Google Play Music as well. Has anyone else experienced this?
Are you plugged in? My first thought is a loose (or breaking) 3.5 mm cord.
Playback in any of those apps will auto pause when a connection is lost (bt or a cord). If you're on bt do other phones do the same thing?
Restola said:
Are you plugged in? My first thought is a loose (or breaking) 3.5 mm cord.
Playback in any of those apps will auto pause when a connection is lost (bt or a cord). If you're on bt do other phones do the same thing?
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Nope, connected via BT to my car's audio system. Didn't have this problem on my OnePlus One.
This happened to me and I was paying through my speakers
Frank_Murphy said:
Hi,
Often, while listening to music in my car, the audio will randomly, and spontaneously, pause for no apparent reason. Sometimes it will start up again after a few seconds, but usually I'll have to hit 'play' myself. This problem is particularly apparent in Spotify, but it has happened in YouTube and Google Play Music as well. Has anyone else experienced this?
Click to expand...
Click to collapse
The last two days I have this problem too.
Parrot carkit,Lg watch,ue megaboom.
The music is sometimes lost,and then it starts again.
On my megaboom it cracks a lot.
Very annoying.
Frank_Murphy,
I have this issue as well only with the Google Music app. I can't find the source where I read it but it has something to do with the app and if there is an available video; Some songs have a wallpaper or something and some you can play a music video in the app for the song instead. You just have to hit the back/forward button and it resumes.
Sent from my XT1575 using Tapatalk

Spotify Issues / Notifications disappearing / music not stopping phone calls

Is it just me or anyone running Spotify notice that there seem to be some bugs recently...
I noticed that the Spotify notifications disappear every once and awhile while music is playing. I'm wondering if this is something that was introduced into 6.0 or what. Anyone have any ideas? I can open spotify check back an hour later and it's still playing but I have to switch back to the app and the notification comes back. This is pretty frustrating when trying to stop the music from running. It can also happen after 20 minutes it seems...
Another issue is that I receive a phone call but the music starts playing in earpiece or bluetooth while the phone is occurring. Combine this with issue 1 and you have a difficult situation here...
I have had the notification disappear once or twice, but more commonly I am using the phone and swipe Spotify out of my recents (I do it A LOT on accident because I my recent apps clean) and it will continue to play. I have to then open Spotify and wait for it to show what is playing at the bottom, then swipe it out again and it stops.
Last night was the first time I've had it mess up with a phone call. I was in my car and it was dark and raining, I was driving downtown and not really wanting to talk on the phone anyway, but I hit answer on the handsfree in my car. The music started playing through the phone audio in my car. My car only has bluetooth for phone calls so I use a bluetooth A2DP dongle to feed the 3.5mm line in port on the stereo. The music was clearly playing over the phone because it was of much poorer quality than the A2DP device. I only let it play for a second or two before I hung up on the person because it was probably BLASTING on their end.
I don't get a ton of phone calls, let alone when music is playing, but that's the first time I've had that particular issue.
I also get this strange thing where sometimes when playing bluetooth and disconnect it will start playing out of my stereo which can be embarrassing if you're at work! All the issues seem random so hopefully they go away or get patched.
Ditto, I am having a ton of issues with Spotify on my N6P. Music just stops playing, I have to open the app, hit pause and then hit resume for it to start playing sound again.
I am also having the same issue with music playback suddenly stopping. I have to pause it and hit play again. But it then stops playing again every 30 seconds. I am using an aux cord in my car but frankly I am quite annoyed.
I’m having the issue with the lock screen widget/notification disappearing sometimes, it's especially annoying when in my car and I want to skip/repeat a track and the widget disappears. My guess it's a marshmallow issue and should be fixed with an update to the app.
similar issues for me here now. guess we just need to wait for an app update.
smeiff said:
Is it just me or anyone running Spotify notice that there seem to be some bugs recently...
I noticed that the Spotify notifications disappear every once and awhile while music is playing. I'm wondering if this is something that was introduced into 6.0 or what. Anyone have any ideas? I can open spotify check back an hour later and it's still playing but I have to switch back to the app and the notification comes back. This is pretty frustrating when trying to stop the music from running. It can also happen after 20 minutes it seems...
Another issue is that I receive a phone call but the music starts playing in earpiece or bluetooth while the phone is occurring. Combine this with issue 1 and you have a difficult situation here...
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Click to collapse
My Spidey senses tell me is has something to do with doze, my N6P stops Spotify every time it's put into my pocket, recent Spotify update hasn't fixed anything???
Radar900 said:
My Spidey senses tell me is has something to do with doze, my N6P stops Spotify every time it's put into my pocket, recent Spotify update hasn't fixed anything???
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Click to collapse
Doze won't activate if your phone is in your pocket. It only triggers when the device is sitting completely still for some time. I have had Spotify repeatedly pause itself when my battery was very low (<10%) before, though. I would press play and as soon as the screen shut off, it would pause again. I didn't turn off battery optimization for Spotify explicitly yet, but mine doesn't seem to be acting up as much as it was before.
It just occasionally removes the ongoing notification but launching and exiting the app again restores it every time.
Issue with all music playback on any app
awatson88 said:
Ditto, I am having a ton of issues with Spotify on my N6P. Music just stops playing, I have to open the app, hit pause and then hit resume for it to start playing sound again.
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I have the 6p and now music will randomly stop playing with any music app if connected via 3.5mm.
Same issue here with music still on phone calls.
Use Pioneer BT head unit in the car and stream Music and Calls over it. Use Spotify premium with all music offline.
I have posted on the Spotify forums but so far have not seen any replies that will fix the issue.
One person recommended uninstalling and reinstalling the application, however I don't really want to have to download 6GB of music again...
I am also experiencing these issues. Waiting on updates to Marshmallow and/or Spotify to fix them... It is quite frustrating though.
i've now experience some similar issues. just waiting on an update like everyone else.
I've had the disappearing notification, as well as audio dropouts while listening via wired headset and Bluetooth (though that one might be caused by Viper4Android - not sure)
My Spotify + Nexus 6P issue is when I'm listening to music and then I press the app drawer. I momentarily lose sounds for a very short period of time, not even a second, split second maybe. Though it is intermittent, it kinda bugs me out.

YouTube audio issue

About 3 days ago, I noticed an issue with YouTube and the audio. There would simply be no sound during the video, regardless of the intensity of volume I've set. Then randomly, another video will have sounds. On occasion, I'd have a video where there is sound, but just a bit. The ads play with perfect sound, and all other apps have flawless sounds as usual.
Anyone else encounter this? I've tried clearing cache, restarting the phone, and relaunching the app. Nothing has worked yet

Issue with sound

Is anyone else experiencing a short cut out/stutter every once in awhile when listening to music
Edit: Turns out it was just when using power amp. Tried with play music and it hasn't skipped once.

Issue with the phone's speaker

hey guys, i have a kind of annoying issue with my speaker:
When playing music or video (YouTube, music player,
video player) the sound gets cut out for a few seconds, the phone makes a static sound and then the music comes back.
With headphones this bug is not there, nor with Bluetooth speaker. Only when playing sound thorough the phone's speaker this bug occurs.
It occurs exactly every 2 minutes (120secs), then after 2 or 3 seconds it goes back to normal.
Does anyone have the same issue or any possible solutions i can try.
stefanosana said:
hey guys, i have a kind of annoying issue with my speaker:
When playing music or video (YouTube, music player,
video player) the sound gets cut out for a few seconds, the phone makes a static sound and then the music comes back.
With headphones this bug is not there, nor with Bluetooth speaker. Only when playing sound thorough the phone's speaker this bug occurs.
It occurs exactly every 2 minutes (120secs), then after 2 or 3 seconds it goes back to normal.
Does anyone have the same issue or any possible solutions i can try.
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I m having the same problem with the speaker but only for spotify. The music plays perfectly for first 3 seconds and then the sound gets weird.
Khush24 said:
I m having the same problem with the speaker but only for spotify. The music plays perfectly for first 3 seconds and then the sound gets weird.
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Regarding the Spotify bug you have to disable the equalizer in Spotify settings and your bug will be fixed.
My issue was resolved after a 2.2GB update.
It works like it should. Hopefully you'll get an update soon too and the problem will be gone
Pedro452 said:
Regarding the Spotify bug you have to disable the equalizer in Spotify settings and your bug will be fixed.
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Thank you so much, it's fixed now ?

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