Related
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
Hey I have an elf the T mobile version 64/128mb , phone has been working for 8 months now all of a sudden it wont respond but the call and end call buttons work fine the 4 way navigation key only work when lets say you go into the call records by pressing the green call button. You cannot do anything besides change time, answer calls and hang up. Please Help Tried hard reset soft reset, and the phone is unlocked to all networks using the network key method.
this looks a hardware problem may be the LCD or the digitizer
Is it fixable by software or maybe opening it up to fiddle ?
It is not the LCD, it is only the digitizer (the thing that is responsible for the 'touch') I recently had the same problem, until 1 week ago I purchased a new digitizer off eBay for $15.
Do not get LCD and Digitizer, just the digitizer to save money.
If there is no cracks or damage to the screen (bad cracks, pixel damage etc) you only need a digitizer.
I have a video I made of me changing mine which I'm editing atm. I do have photos.
This is the correct response. It is not software if it started to work occassionally and then stop, this is what happened to mine. 99% it is digitizer!
Thats cool please email me link [email protected] for your video I will order one now.
http://www.google.com/search?hl=en&...nge+digitizer+htc+touch+youtube&aq=f&oq=&aqi=
See the 3rd result.
Hey I read its going to ttake 14 days for my digitizer to come , in the mean time is there a way I can bypass the touch the screen alignment page when you first boot up?
you can get www.mymobiler.com
Cheers.
Tried it but requires you to accept the installation on the phone any other ideas?
Thats weird, mine doesnt.
it will auto install.
It says on the little status box installing mymobile to the phone then it dissappears saying not connect. this message comes up everytime you try and run it.
Sorry, I ran out of brain juice.
You have to stick with this for a while than, and bear the bitter pill.
MyMobiler should be able to install onto the phone itself.
But I really wonder why this doesnt work.
Hey thanks anyway found this whiel browsing aroudn on the internet fixed the problem it aligns the screen for you http://216.139.221.18/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
varyjam said:
Hey thanks anyway found this whiel browsing aroudn on the internet fixed the problem it aligns the screen for you http://216.139.221.18/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Click to expand...
Click to collapse
and it does auto install its the part where it asks you to accept remote.exe and you have to tap yes or no for it to run on your device, havent bypassed that yet but atleast I can just accept calls and check texts but let me know if you have a solution for the whole remote.exe thing
varyjam said:
and it does auto install its the part where it asks you to accept remote.exe and you have to tap yes or no for it to run on your device, havent bypassed that yet but atleast I can just accept calls and check texts but let me know if you have a solution for the whole remote.exe thing
Click to expand...
Click to collapse
Can you use the d-pad to do that?
Thanks you guys just come back from florida fitted the new digitizer everything works super and the digitizer i bought came with a new screen attached to it. best £7 spent lol
jeremy89632 said:
Can you use the d-pad to do that?
Click to expand...
Click to collapse
tried but d pad just initiates what ever is highlighted on the today screen
^^ A digitizer is a screen Its the touch screen part with htc logo at the bottom... right? (with a little ribbon comin out).. this IS the digitizer! (screen included).
Sitting on a train. Started the phone. Can't unlock it. The screen is dead so I can't enter pin. When I push back I come to the locked screen. Can't move. Haven't got pattern on. Wtf. :-(
Ps. I managed right now to unlock it. This is true. I pushed Start button. Then audio down button. Then I could sweep away the "glass".
Now I'm stucked again. And the audiodown trick won't work. I'm going crazy. For real. Any suggestions?
Have you tried removing the battery, it has been known to work with some android handsets
Geryatrix said:
Have you tried removing the battery, it has been known to work with some android handsets
Click to expand...
Click to collapse
Tried that many times.
Maybe it's the Launcher.
I will try the touchwiz for a while and see if thats helps.
Used the standard launcher. This morning the phone was locked again. Haid to remove battery. Am I doing something wrong?
Start+swipe is all I trying to do.
GONNA RESET THE WHOLE PHONE.
But thats not good for my work-settings and program :-((
Sent from my GT-I9000 using Tapatalk
Phone worked when I left home. It was charging. Now it's impossible to unlock it again.
I removed the battery 5 times or so. Now it says: Enter Pin. But I can't the screen is dead. When I use the back button I get the background picture and the text who says: Phone Locked. But I can't sweep away the "glassscreen"...
I would (almost) be glad if someone else had this and we could figure out what is failing...
PS. This is my last writing in this matter, until someone else gets it. Now I removed the battery and strted the phone for maybe the 10th time since I started.
This time I didn't touch the phone for 1 minute maybe. And it works. I could enter the pin directly without unlock.
I'm much more near to start cry than laugh right now ;-)
This ones a bit strange but ill try to explain as best as i can...
Got my phone last week - rooted, unlocked the bootloader and reflashed within about 10 mins or so - you can't not can you...its what they were made for....anyway, im not sure what's caused it to happen but in the last few days when i dial a number as soon as the number is dialled the screen goes blank (but working in the background as i can hear it ringing....the other persons answers, and then when i want to hang up i cant get the screen go come alive again) unless the other person hangs up and then it does. Ive tried another image but its the same and ive just upgraded the phone radio firmware to the 4.2.2 version but i makes no difference....anyone else had this or is it just me?
Cheers to anyone that has a clue....
ComfySofa said:
This ones a bit strange but ill try to explain as best as i can...
Got my phone last week - rooted, unlocked the bootloader and reflashed within about 10 mins or so - you can't not can you...its what they were made for....anyway, im not sure what's caused it to happen but in the last few days when i dial a number as soon as the number is dialled the screen goes blank (but working in the background as i can hear it ringing....the other persons answers, and then when i want to hang up i cant get the screen go come alive again) unless the other person hangs up and then it does. Ive tried another image but its the same and ive just upgraded the phone radio firmware to the 4.2.2 version but i makes no difference....anyone else had this or is it just me?
Cheers to anyone that has a clue....
Click to expand...
Click to collapse
Have you check to see if anything is blocking the Proximity censor (top left corner)? The Screen Protectors often do this if they are in the way...
Otherwise the Prox Censor is fudge.. its the only thing that will cause the phone screen to turn off when a call is in progress (this is so your face doesnt press buttons)
UberSlackr said:
Have you check to see if anything is blocking the Proximity censor (top left corner)? The Screen Protectors often do this if they are in the way...
Otherwise the Prox Censor is fudge.. its the only thing that will cause the phone screen to turn off when a call is in progress (this is so your face doesnt press buttons)
Click to expand...
Click to collapse
that was it! it was the LCD cover - peeled that off and its now working. Thanks very much for that!! Case Closed.
Hello All!
I do have some problem with my Samsung Galaxy S4. I am not able to use my phone because it has irresponsible touch problem. Whenever I try to unlock my handset, the handset itself starts touching the number, even I didn't touch any of the number. Whether I lock the screen and unlock it again, the problem is same. Touch without my consent. If by luck, the screen is unlocked, then the notification bar comes down itself, contacts are opened, couldn't use the messaging app, and all the homescreens are seen. I am really getting crazy by this fault. I am using Kitkat 4.4.2. I have tried everything like removing the phone battery for half minute and then reinserting it. The device works properly for few minutes, and then again it starts irrelevant works.:crying:
Please guys, help me out. This thing is driving me crazy. I also can't contact the service center as it is not in our city. Will be grateful! Thank you!
waqarimran said:
Hello All!
I do have some problem with my Samsung Galaxy S4. I am not able to use my phone because it has irresponsible touch problem. Whenever I try to unlock my handset, the handset itself starts touching the number, even I didn't touch any of the number. Whether I lock the screen and unlock it again, the problem is same. Touch without my consent. If by luck, the screen is unlocked, then the notification bar comes down itself, contacts are opened, couldn't use the messaging app, and all the homescreens are seen. I am really getting crazy by this fault. I am using Kitkat 4.4.2. I have tried everything like removing the phone battery for half minute and then reinserting it. The device works properly for few minutes, and then again it starts irrelevant works.:crying:
Please guys, help me out. This thing is driving me crazy. I also can't contact the service center as it is not in our city. Will be grateful! Thank you!
Click to expand...
Click to collapse
The last time something happened to my phone..it was because of the bad quality of screen guard and my dirty hands.
Check these.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
DeepankarS said:
The last time something happened to my phone..it was because of the bad quality of screen guard and my dirty hands.
Check these.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
I tried that too, but it didn't help me.