Related
Alright, long story short, I bought the Juno from Tmo several months ago. One of the reasons I was so impressed with it was the incredible screen quality, it was crystal clear, far better than any other PDA phone Id seen, at least out of what was available at Tmo.
Anyway, that phone got stolen, and the replacement I was sent had very noticeably inferior screen; not clear at all, pixelated. Not to mention a horrible viewing angle. All problems I never had with my original. So I had them send me another replacement, and it was fine again, just like my first one.
Fast forward, that phone dies. They send me another replacement, and the screen is no good again, same horrible quality as the previous replacement. The next several replacements I ask for to fix this issue have the same thing.
All the new Shadows at local Tmo stores are that way too, none of them come close to the first one I had in screen quality.
So my question is, what gives? Did HTC change their screen hardware, or have I just gotten 5 bad apples?
Thanks in advance for any insight, its driving me crazy.
I myself have a Shadow right now, altho not overall what I excepted its really nice for what it is. I miss my qwerty keyboard and touch screen. I'm actually thinking about exchanging it for a different phone. Unless you want to buy it? But the quality is great. Battery life is good.
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
ianken said:
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
Click to expand...
Click to collapse
To be very honest, I've never met a TMO store clerk who had a clue. I pull my Shadow out at the store and thay are just in aww.
Make T-Mobile keep sending you replacements. I had to go through like 5 replacements in like two weeks in July until I got a good screen shadow. They'll usually waive the shipping off the bat so if the rep is gonna charge you, push to get it waived. They don't care about quality control so don't pay other than the first time. I paid for $15 express overnight the first time and they overnighted for free every other time.
The clueless reps won't believe you. They'll tell you to do a hard reset and go to contrast settings... so what I did was I made a tinyurl of a good thread with pictures right in the first post.
Before you waste too much breath and time, tell them to go to
www.tinyurl.com/shadowscreen (yes the reps have internet access).
That saved me so much time in the phone calls ordering more replacements. After the 2nd or so replacement they didn't believe me anymore so I had to show them.
After the 4th, they made me go to a T-Mobile store to have a rep confirm the issue in person. What I did was bring a friend's good shadow and a bad replacement. The rep couldn't tell a difference with both shadows on the home screen.
He thought I was just picky. Then it hit me to show him the pink T-Mo bootup screen. I tilted them side-by-side and he finally saw the difference and apologized for doubting me. The bad one would go from pink to red to brown while the good one would stay pink in any angle. He made the note on my account and customer care did not give me anymore problems. It didn't matter though because the next one was my good one.
Im not crazy?? Oh thank god!
Thats a huge help, thanks! I'm gonna go talk to them and show them the pictures and see what they say now.
New Hardware
Yes, T-Mobile decided to change the screen hardware, but I was not aware of the screen resolution being degraded. The only bulletin I have seen refers to the screen being changed to help with them not being as prone to cracking. I am one of those "store clerks" and I am not clueless...LOL.
Figures. Half the reason I bought the phone was the amazing screen quality. Any idea if its possible to get an original still?
The "inferior" quality screens started to appear about 9-10 months ago. Here is a post I submitted at Allshadow forums showing the problem in January. I've seen the pictures used in many other forums, which was my purpose in posting:
http://allshadow.com/forum/viewtopic.php?f=2&t=367&st=0&sk=t&sd=a
Since then, my wife's Shadow died and we received a replacement. Unfortunately, it was a bad one... I requested a second one, and it was the same. Then I decided to just sell it rather than dealing with multiple replacements again. Besides, they are a bit more "resistant" to send you replacements 9 months after purchase as opposed to when you are still in your return period
The Shadow I am using has the perfect screen. If something happens to that one and I get a bad replacement, I'll probably sell it and get another HTC device...
So, I wonder...
I accidentally cracked the screen on my shadow the other day, so Im going to try buying a replacement screen online and see if I get lucky and score one of the original, higher quality screens. It would seem that T-mobile doesn't have the good one anymore (6 "crappy" replacements later). Lets just say they aren't very fond of me; 2 call center reps I talked to knew me by name when I would call back...
Anyway, the screen should be in soon, Ill post here with the results
Finally!
Well, I saw an auction for a Shadow on ebay, and thanks to the wonderful pictures the seller posted, I could tell it was an original Shadow, with the original, glorious screen. It was kinda messed up otherwise, but I bought it anyway, took the screen out and put it in mine and voila, amazing Shadow!
Thanks for nothing T-mobile
I bought my Shadow on eBay a couple months ago and i've noticed the screen problem also, do you guys know i i'll able to get a replacement even if i didn't buy it new?
No, sadly. All of the current Shadows have the new, lower quality screen. You would have to find an original on ebay or from another person and switch the screen out (Or use the phone, if its intact)
I just hope the Shadow 2 doesn't also have the crappy screen.
strange problem
I bought a Shadow on ebay and found that the wifi working but the phone will not get a network. It would just show searching again and again. I bought another from ebay that was working well before a broken screen.I took the board from the last fone i bought and install it on the first. everything working apart from the WIfi showing "driver not installed". I then know it was the Dpad section so I changed it then wifi is working but screen color and quality change. I got a strange yellow color and at different viewing angles it would change.I reused the first Dpad and everything is ok apart from wifi. Do you need a matching Dpad flex for special screen?? and wifi???
On the 17th, release day here in Europe, I bought my Edge 6. Though that mobile is truly stunning Every time I held it I felt angry with myself for spending 1,000+€ on a mobile. I noticed a fellow poster has also exchanged his Edge for the S6 for the same reason. Just pondering if there are many of us who have done this?
The S6 does all the Edge can do and certainly feels sort of safer in the hand. I genuinely worried when picking up the Edge from a table as it was somewhat dodgy to grip and the fear of dropping such a wonderful phone added to my streSSSSS :silly:
For the first time in making such a purchase I felt buyers remorse. Felt much better when I walked out of the store 255.00 better off. PLUS the S6. :fingers-crossed:
Pleased I made the change. Saved a lot of cash in doing so too! :good: The Edge is arguably THE most aesthetically well designed mobile yet produced, it just looks so modern and superbly constructed. The more simple S6 is easier to handle and an awful lot let expensive., The unique difference being that Edge that to be honest I never used. (had to have one though)
Ryland
Ryland Johnson said:
On the 17th, release day here in Europe, I bought my Edge 6. Though that mobile is truly stunning Every time I held it I felt angry with myself for spending 1,000+€ on a mobile. I noticed a fellow poster has also exchanged his Edge for the S6 for the same reason. Just pondering if there are many of us who have done this?
The S6 does all the Edge can do and certainly feels sort of safer in the hand. I genuinely worried when picking up the Edge from a table as it was somewhat dodgy to grip and the fear of dropping such a wonderful phone added to my streSSSSS :silly:
For the first time in making such a purchase I felt buyers remorse. Felt much better when I walked out of the store 255.00 better off. PLUS the S6. :fingers-crossed:
Pleased I made the change. Saved a lot of cash in doing so too! :good: The Edge is arguably THE most aesthetically well designed mobile yet produced, it just looks so modern and superbly constructed. The more simple S6 is easier to handle and an awful lot let expensive., The unique difference being that Edge that to be honest I never used. (had to have one though)
Ryland
Click to expand...
Click to collapse
1.I agree. Storage is important for me. And noticed that I could get an S6 128Gb for the price of the 64gb of the S6 Edge.
2.Less accessories. No S view cover for the edge. The S6 has both that and the clear cover. Screen protectors are also becoming important for me: wont use my brand new device without one installed. And so far no true glass screen protector for the edge.
3.The edge doesnt really do much of anything usefull.
4.Im going to get the Note 5 in a few months anyways.
So yes...Im starting to think the S6 is the phone for me.
I do miss that emerald green color though.
Mod Edit
I think this should carry on here:
http://forum.xda-developers.com/galaxy-s6/general/s6-s6-edge-t3043748
Thread closed
malybru
Forum Moderator
Received my S6 today from Samsung. When i collected the box i was surprised at how big it was?! On opening i was pleasantly greeted by a picture of Captain America on the side of an Avengers box. At first I was confused, but then remembered about the avengers themed phones. I didn't even ask for this version, but i got lots of freebies bundled in with the handset, bloody cool. Even more happy that i went for this handset now!
share pictures to us
Here you go!
Got a free diary, adhesive phone stand and a sweet cover too! Plus the cool box that it came in
Very cool! Samsung is going hard with this Avengers tie-in. I saw the movie last night and you can clearly see Black Widow taking a video call on an S6
So yea i loved my phone a lot when I first got it dressed it up in a nice clear case for a week and then my dbrand skin showed up after an eternity. Paid 1 dollar for shipping i would say cant conplain, but 3 weeks later got me pissed. Especially with their no cancellation policy. And their return policy sucks as well. But this was some of the cheapest material ive ever seen. Just sitting on a table or in my pocket or in my hands, the skin decolorized and tore in 2 days. My front piece wasnt measured correctly at all and overall i paid 20 dollars for just a camera sticker. It's the only one that really didnt get in the way. Otherwise it was 20 wasted. Poor quality vinyls poor quality shipping poor quality customer service. Spend your money elsewhere. Just get a cool case or a thin clear one. The phone is beautiful on its own.
Don't have this experience at all. Maybe you should contact dBrand instead of posting a rant on the OnePlus 3t forum.
in regards to the tearing you might have applied it wrong. I've had a dbrand skin on this phone since day one of daily driver usage back in November. 0 issues with the skin coming off or being torn.
agreed with above too.
i'm using a back skin on my op3t from dbrand and i'm very satisfied with.
Go get your hair dryer and get it right is all I can say ?
Sent from my ONEPLUS A3003 using Tapatalk
gohan040 said:
Don't have this experience at all. Maybe you should contact dBrand instead of posting a rant on the OnePlus 3t forum.
Click to expand...
Click to collapse
Kamehamehaaaaaaaaaa!!!
Never had a problem with any of my dbrands.
Sent from my OnePlus 3T using XDA Labs
I have to agree with others there. I have had my skin on since I got my 3T and I do not have any issues.
Just because you have issues, that does not mean everyone should avoid it - it could have been just one bad batch.
I bought skin for S6 from dbrand and its been on my phone half a year now and the skin holds perfectly well and has no issues you mentioned above.
I dunno. I've had my dbrand carbon since the Nexus 4 days and it's still holding up fine.
I was just wondering how many of you guys and girls have returned or cancelled your order of the Pixel 2 XL? There are so many threads where a lot of members said that they either are returning their phone or cancelling their order based on general reception. And as I don't think we can expect any data about this topic from Google any time soon, I thought a poll would be nice to get an overview about the percentage of returns in this forum.
I live in Germany, and as the phone isn't released here yet there might be a chance for me to cancel my order if there are many returns because of screen and/or loudspeaker issues.
Claus1221 said:
I was just wondering how many of you guys and girls have returned or cancelled your order of the Pixel 2 XL? There are so many threads where a lot of members said that they either are returning their phone or cancelling their order based on general reception. And as I don't think we can expect any data about this topic from Google any time soon, I thought a poll would be nice to get an overview about the percentage of returns in this forum.
I live in Germany, and as the phone isn't released here yet there might be a chance for me to cancel my order if there are many returns because of screen and/or loudspeaker issues.
Click to expand...
Click to collapse
Kept my Panda preorder. Actually having ages to wait is turning out to be a blessing. I'm leaving it as long as I can and keeping an eye on what's going on with the US ones. If it's still looking bad in mid December, then I'll still have the option to cancel.
Interestingly, Google will be coming to my place of work on 17th November, so I'll have the opportunity to grill them!
Sent from my SM-A300FU using Tapatalk
Claus1221 said:
I was just wondering how many of you guys and girls have returned or cancelled your order of the Pixel 2 XL? There are so many threads where a lot of members said that they either are returning their phone or cancelling their order based on general reception. And as I don't think we can expect any data about this topic from Google any time soon, I thought a poll would be nice to get an overview about the percentage of returns in this forum.
I live in Germany, and as the phone isn't released here yet there might be a chance for me to cancel my order if there are many returns because of screen and/or loudspeaker issues.
Click to expand...
Click to collapse
I kept mine long enough to go to tmobile and get the 350 visa card going and then returning it. I'll wait or get a note 8 or just just stay with my current phone. All the main phones this year seem kind of disappointing.
I canceled my 2nd order two days ago and picked up a unlocked Note 8. After all the negatives with the 2XL coming out daily I figured I'd give Samsung another go. I will still keep an eye on the 2XL with a open mind. Hopefully the issues will be resolved soon because it is a beautiful phone. Good luck to those who are keeping theirs.
I'm keeping my 128 panda preorder the google reps that I spoke to are claiming that the second batch of phone will do much better screen wise I'm assuming this will delay my panda even more and that's fine with me as long as they iron out some of their kinks.
travblue said:
I'm keeping my 128 panda preorder the google reps that I spoke to are claiming that the second batch of phone will do much better screen wise I'm assuming this will delay my panda even more and that's fine with me as long as they iron out some of their kinks.
Click to expand...
Click to collapse
They mention how the phone "will do much better screen wise" ? Kinda odd that they switch it out that much but wont comment on the first ones coming out really.
---------- Post added at 09:32 AM ---------- Previous post was at 09:31 AM ----------
Misterxtc said:
I canceled my 2nd order two days ago and picked up a unlocked Note 8. After all the negatives with the 2XL coming out daily I figured I'd give Samsung another go. I will still keep an eye on the 2XL with a open mind. Hopefully the issues will be resolved soon because it is a beautiful phone. Good luck to those who are keeping theirs.
Click to expand...
Click to collapse
I wouldnt mind a note 8 but the fingerprint drives me nuts as i've used just the small s8 for past 2 months and that was annoying to get use to let alone a phone that much bigger.
I cancelled my pre-order for 64 GB Just black and will keep my brand new OG pixel for now till the screen issues is resolved.
Sent from my NXT-L29 using Tapatalk
Gilley said:
They mention how the phone "will do much better screen wise" ? Kinda odd that they switch it out that much but wont comment on the first ones coming out really.
---------- Post added at 09:32 AM ---------- Previous post was at 09:31 AM ----------
I wouldnt mind a note 8 but the fingerprint drives me nuts as i've used just the small s8 for past 2 months and that was annoying to get use to let alone a phone that much bigger.
Click to expand...
Click to collapse
The two reps I spoke never really gave me specifics but then again I didn't even ask I just wanted to know if they knew anything about what Google plans on doing about the screen issues and should I cancel my preorder and they said they were aware and that much of the issues have been corrected on the second batch of pixels XL I then ask will my phone be apart of that second batch and they said yes
Gilley said:
I wouldnt mind a note 8 but the fingerprint drives me nuts as i've used just the small s8 for past 2 months and that was annoying to get use to let alone a phone that much bigger.
Click to expand...
Click to collapse
It wasn't my first choice coming from a Pixel 5" but I am liking it so far and feel at ease with the purchase. But yeah it feels like a brick in my pocket lol. My wife got a S8+ last week so that kinda swayed me back to Samsung for a bit. As for the fingerprint, I rarely if ever use it. I can still purchase a 2XL when things get resolved but for now I'm good.
Misterxtc said:
It wasn't my first choice coming from a Pixel 5" but I am liking it so far and feel at ease with the purchase. But yeah it feels like a brick in my pocket lol. My wife got a S8+ last week so that kinda swayed me back to Samsung for a bit. As for the fingerprint, I rarely if ever use it. I can still purchase a 2XL when things get resolved but for now I'm good.
Click to expand...
Click to collapse
The note 8 feels like a better phone than the pixel 2 does, the only reason I returned the note was you couldn't root it at the time. Once my XL is back in the mail back to google I am just getting one with the exn chip in it and staying with the note.
Cancelled order, will wait if the screen approve with future batch. Sticking to OG XL 6P replacement.
Kept. The screen blue tint doesn't bother me really at all. Most of the time I don't look at it at any other angle than dead on so seeing the blue isn't often. I think some people are just super nitpicky about things haha. So far I like this phone better than my og Pixel.
Decided to return mine this week. Have until next week to be within my 15 days. I will keep my V30. It just feels so much better size wize, wireless charging and headphone jack. When I use the Pixel I miss using the V30...just that simple.
Got my 128gb black version yesterday. I was surprised at how subtle the blue tint is in person. I barely notice it and I really have to angle it for it to show up - like nearly look at the screen directly from the side. The supposed washed out/dull colors are only obvious if you're comparing it directly to another device with higher saturation. I've especially noticed reds on the Pixel XL 2 actually look red compared to the oversaturated orangish look of the devices I compared it with (OnePlus 3T, Moto G4 Plus, iPhone 6 Plus).
With that said, I'm not sure that I'll keep it. $1000+ is a lot for a phone with display issues. Even though they're subtle, they're definitely there and I'm not sure one should just accept them. I'm not so sure about this "second batch" of phones, but maybe in a couple months these problems will be resolved.
Or maybe I'll keep it. I have time to think about it. I'll definitely use it through the weekend before making a decision.
I've had it for a day now. Great phone! Much better all around than the Oneplus2 I came from. Much better than the Note4 I had before that.
Plus, will get huge dev support. Not too many companies releasing source code any more and encouraging development.
This is my first carrier free google/nexus phone experience (the original G1 doesn't count, right?), and already - wow!!
Will be returning. Defect just popped up for my screen. I've got a grey bar that stretches across the screen below the bar is darker than above. Pretty disappointed as the software and overall hardware was damn nice on this phone.
Edit: the diagonal lines in the pictures are from the camera, not actual visible on phone.
Keeping mine. I love it. No issues except for the blue tint. The tint is mildly annoying at best. Anyway, if they somehow fix that, or actually end up using different screen hardware, I can always RMA it for a new one at that time.
Sent from my Pixel 2 XL using XDA Labs
Keeping mine, no issues and have to tilt to get it to give the light blue tint not a deal breaker to me. Really a work horse and smooth as silk IMO. Not into vivid colors that much, but might try them out if they do a software update that give it just to see what is all the fuss over vivid color.
Cancelled my order. Might just get the smaller pixel 2 instead.
My Oneplus 5 is awesome but stuttery compared to anything from Google. WiFi is awful too.
What else to get?
Dear All,
I thought about cancelling the order but what other phone would I want? Nothing. Google has acknowledged the bugs and will fix in upcoming update. My order won't arrive till end of November which gives Google time to iron out the bugs. The blue colour shift they can't fix with software but would it really deter your overall user experience? Time will tell...