I've been having problems with the Play store since yesterday. i keep getting an "error retrieving information from server" for all my apps.I can still purchase music but I cant install any apps. I tried clearing cache and data from the app and still having the problems. I updated to 4.3 and i thought maybe that might have been the issue but its happening on my nexus 10 also which has not been updated. the only thing i think could have caused that problem is i cleared the data on the Google services framework app on both devices. do you think that might be the problem? I'm thinking i might have to factory reset to fix the issue. If i do that ill still keep all my files on my internal storage partition correct? All i have to do is restore with titanium backup? Thanks guys!
Google account
Started having the same issue after side-loading 4.3 to my N4, removing and re-adding the Google account fixed the issue for me.
Hope it works for you
+1
I did the same and it worked
Hi , i managed to face error 963 , i read quite a lot about it but got to realize that all thoughts about it had been off , here are some hints :
1 - clearing cache / data / google account is bs , it never solves it as claimed
2 - the error rise only on attempting to download / update an app that installs itself to SD card
3 - it happens only on lollipop version of android
Here are common symptoms that leads it to happen
1 - reinstalling google play store app from external source (unknown source) / backup even if 100% sure the source is clean
2 - integrating updated version into system using apps like link2sd / lucky patcher / happy patcher etc.
3 - integrating updated version of google play services into system using above apps
4 - unknown causes indicated by app moving somehow from rom side of launcher to user apps side
The theory about it :
some how google play app start to be recognized by lollipop as a user app not allowed to access SD card directly yet however it doesn't get the chance other apps get like requesting authorization to access SD card because apparently its handled through APIs and services but not through direct access of app to SD
Work around :
1 - if you were lucky and you still had the early stock play store you can uninstall update and luckily this will lead trusted play store app to kick in and take up its permissions again this is however not valid with all those who integrated updates or installed it from an external source
2 - unmounting SD card during updates help since it forces play store to use internal memory but this is like the peg leg solution
Trouble shooting the issue :
-now my question is , how to get lollipop to trust back play store to use SD card for those who know about the iffy lollipop security ?
-also maybe attempting to integrate exact version of stock play store / google play services back into rom might fix it but i never tested , so any body willing to post links to those ?
*as a side notice this error surfaced on several other devices than samsung so it lead me away from thinking its a knox security issue but i need a second opinion about that .
Hi Everyone,
I am currently using the latest CM build 13 (07/07/2016) and having some issues downloading Snapchat.
When I click on Snapchat in Playstore it just crashes.
I have wiped my phone and freshly installed the build again and same issue occured.
I thought it might have been the G Apps i installed so using the G Apps Open and G App base from CM both provided the same result no change.
I downloaded the snapchat apk and installed it that way but when i try to launch it snapchat crashes.
I am running out of ideas has anyone else ran into this problem ?
Running Correct Date/Time, Removed Cache and Data from Playstore, Snapchat, Play Services.
EDIT: I had to format everything on my phone (Backed up data of course) this has resolved the issue not sure why though.
I know with the TF101 droid tablet, running certain custom ROMs requires you to format the internal storage with a certain version of TWRP, otherwise the Play Store will error out
Guys I know it sounds crazy but sometimes when my phone is in charge and connected to WiFi my apps gets deleted. Now this happens as soon as play store updates some apps. And the crazier part is that my data stays intact. All I need to do is install the apk/download from play store and it's the same as before. The most affected app is Facebook, and then WhatsApp plus and canary (please don't tell because it's modded cuz Facebook and chrome canary aren't modded but same results). Now I'm on Lineage os the latest build with elementalx kernel. And no apps like greenify. I'm on the 43 variant(Indian) with open gapps (mini) and I clean flashed it.
The log I took was just after I realised that my apps had gone(not sure exactly when they were uninstalled but right after I realised) just unzip the file and you should have it.
AND YES THE POST SOUNDS CRAZY SO PLEASE DON'T TELL THAT. -_-
Ayan Uchiha Choudhury said:
Guys I know it sounds crazy but sometimes when my phone is in charge and connected to WiFi my apps gets deleted. Now this happens as soon as play store updates some apps. And the crazier part is that my data stays intact. All I need to do is install the apk/download from play store and it's the same as before. The most affected app is Facebook, and then WhatsApp plus and canary (please don't tell because it's modded cuz Facebook and chrome canary aren't modded but same results). Now I'm on Lineage os the latest build with elementalx kernel. And no apps like greenify. I'm on the 43 variant(Indian) with open gapps (mini) and I clean flashed it.
The log I took was just after I realised that my apps had gone(not sure exactly when they were uninstalled but right after I realised) just unzip the file and you should have it.
AND YES THE POST SOUNDS CRAZY SO PLEASE DON'T TELL THAT. -_-
Click to expand...
Click to collapse
Same thing happened in resurrection remix latest build.
Whatsapp uninstalled automatically. But the data remains intact. I only installed apk of whatsapp and get whatsapp as i leaved.
Apps are also crashing in r.r.
If anyone needs more details am willing to help,
It's related to the external-SD camera fix
Ayan Uchiha Choudhury said:
Guys I know it sounds crazy but sometimes when my phone is in charge and connected to WiFi my apps gets deleted. Now this happens as soon as play store updates some apps. And the crazier part is that my data stays intact. All I need to do is install the apk/download from play store and it's the same as before. The most affected app is Facebook, and then WhatsApp plus and canary (please don't tell because it's modded cuz Facebook and chrome canary aren't modded but same results). Now I'm on Lineage os the latest build with elementalx kernel. And no apps like greenify. I'm on the 43 variant(Indian) with open gapps (mini) and I clean flashed it.
The log I took was just after I realised that my apps had gone(not sure exactly when they were uninstalled but right after I realised) just unzip the file and you should have it.
AND YES THE POST SOUNDS CRAZY SO PLEASE DON'T TELL THAT. -_-
Click to expand...
Click to collapse
This is not a ROM related problem, the same happened to me when I used the ExtSD_Fix_rw-signed-v1.9b.zip which you can find in this post https://forum.xda-developers.com/moto-g4-plus/themes/stock-motorola-camera-t3596659
I couldn't find out why the script in that zip causes apps to uninstall randomly when you reboot the device, but I corrected using this fix for the external-sd write for the camera: https://forum.xda-developers.com/moto-g4-plus/how-to/fix-motorala-camera-write-to-externalsd-t3498573 instead of that.
Also you have to use the regular moto camera ported which you can find on this thread https://forum.xda-developers.com/moto-g4-plus/themes/stock-camera-t3540473 but you have to manually delete the com.motorola.*** .jar files on /system/framework/
I made a zip that makes the instalation of the camera and the deletion of the com.motorola.*** .jar files automatically but undfortunately I can't post links that are outside the XDA forums yet. With that you'll only have to apply the fix for the external-sd manually
kur0g4ne said:
This is not a ROM related problem, the same happened to me when I used the ExtSD_Fix_rw-signed-v1.9b.zip which you can find in this post https://forum.xda-developers.com/moto-g4-plus/themes/stock-motorola-camera-t3596659
I couldn't find out why the script in that zip causes apps to uninstall randomly when you reboot the device, but I corrected using this fix for the external-sd write for the camera: https://forum.xda-developers.com/moto-g4-plus/how-to/fix-motorala-camera-write-to-externalsd-t3498573 instead of that.
Also you have to use the regular moto camera ported which you can find on this thread https://forum.xda-developers.com/moto-g4-plus/themes/stock-camera-t3540473 but you have to manually delete the com.motorola.*** .jar files on /system/framework/
I made a zip that makes the instalation of the camera and the deletion of the com.motorola.*** .jar files automatically but undfortunately I can't post links that are outside the XDA forums yet. With that you'll only have to apply the fix for the external-sd manually
Click to expand...
Click to collapse
Thank you my friend for the detailed explanation. Will try to do this tomorrow.
Ayan Uchiha Choudhury said:
Thank you my friend for the detailed explanation. Will try to do this tomorrow.
Click to expand...
Click to collapse
Your'e welcome!
Also you better try this on a clean install
Hello, I have this strange problem I am using RRN 5.8.5 version on my oneplus 3. And my apps randomly gets deleted from the phone. At random times I try to look for the app and its gone. Like youtube gmaps even google keyboard some times gets deleted??? Can some one explain me whats going on ? One of my theories is that when the app ties updating it gets deleted and does not reinstall.
kur0g4ne said:
This is not a ROM related problem, the same happened to me when I used the ExtSD_Fix_rw-signed-v1.9b.zip which you can find in this post https://forum.xda-developers.com/moto-g4-plus/themes/stock-motorola-camera-t3596659
Click to expand...
Click to collapse
I have the same issue on LineageOs 14.1 on my moto G4 plus.
So according to your post because I used the moto camera zip file and the sdcard fix, I've formatted system, dalvik cache and cache, reinstalled lineageos, addonsu and Gapps but I still have applications that disapear (F-Droid for example). Note: I haven't reinstalled any moto camera app.
So if you have an idea ?
Sagittarius_ said:
I have the same issue on LineageOs 14.1 on my moto G4 plus.
So according to your post because I used the moto camera zip file and the sdcard fix, I've formatted system, dalvik cache and cache, reinstalled lineageos, addonsu and Gapps but I still have applications that disapear (F-Droid for example). Note: I haven't reinstalled any moto camera app.
So if you have an idea ?
Click to expand...
Click to collapse
That's because the sdcard fix is what triggers apps to disapear, try a fresh install (formatting data also) and do not use the fix but DO reinstall moto camera, nothing changed for you because your permissions are not defined in the system partition.
I guarantee nothing but try this moto camera, it worked for me because I made it for me, but it implements the latest apk of the moto camera that is available and gets the writing permissions for the sd and does not make apps to dissapear.
I bought a UHS sd to use it as internal storage and do not worry for external permissions ever again but I remember i got the permissions when the sd was FAT32 formatted, and it happened without doing anything but flashing it.
I can't post links to external sources in XDA so here's the key for download it from MEGA just paste it to the end of mega .co .nz /
Code:
#!i0hU3STS!Aj5U_7fitVtfYIxENFEq7LV278myvA3yLKLCoB3Oajg
Thank you
kur0g4ne said:
That's because the sdcard fix is what triggers apps to disapear, try a fresh install (formatting data also) and do not use the fix but DO reinstall moto camera, nothing changed for you because your permissions are not defined in the system partition.
I guarantee nothing but try this moto camera, it worked for me because I made it for me, but it implements the latest apk of the moto camera that is available and gets the writing permissions for the sd and does not make apps to dissapear.
I bought a UHS sd to use it as internal storage and do not worry for external permissions ever again but I remember i got the permissions when the sd was FAT32 formatted, and it happened without doing anything but flashing it.
I can't post links to external sources in XDA so here's the key for download it from MEGA just paste it to the end of mega .co .nz /
Code:
#!i0hU3STS!Aj5U_7fitVtfYIxENFEq7LV278myvA3yLKLCoB3Oajg
Click to expand...
Click to collapse
Thank you and forgive me for not answering you until this day. I'm gonna try.
Nice !
After lot of install, reinstall roms, i was crasy about apps randomly deleted or fc.
You find the cause ! great and very usefull.
thanks a lot !
Hello.
I just deleted mx player pro from my cell because it was slowing down a bit. Then when i tried to install it again it didnt download saying that the package already exists !?
I restarted the phone
Cleared the memory .
No use .
Please help.
What did i do ??
Toomuchonmymind said:
Hello.
I just deleted mx player pro from my cell because it was slowing down a bit. Then when i tried to install it again it didnt download saying that the package already exists !?
I restarted the phone
Cleared the memory .
No use .
Please help.
What did i do ??
Click to expand...
Click to collapse
go to settings>apps then look for anything that might have been related to the app, maybe addons or something left over that needs to be uninstalled, if it doesn't work maybe download a cleaning app like cleanmaster or something to clean apps leftovers