Database Users

Radio (signal/data) has stopped working and poor wi-fi performance

ROM: Royal Ginger 2.1
Kernel: ckisgen-1.5
Radio: 2.08.531.0
eMMC: 2.17
December 2011 to Late June 2011
Phone is working great. It was initially rooted with Visionary+, then with the gfree method. I've tired lots of different ROMS and kernels. I get 3-4 bars consistently at my house, and I get 4-5mb downloads.
Late June 2011 to Late July 2011
Annual, four-week trip to visit the in-laws in Sweden. My T-Mobile SIM card worked while roaming (and have data turned off), Wi-Fi calling works great. Phone is unlocked, so I used both our PAYG phone SIM card (through Telenor) as well as a PAYG data SIM card (through Telia). Both worked great.
However, closer towards the end of the trip, I noticed that whenever I had my T-Mobile SIM card installed, it wouldn't pick up a roaming signal (only wifi), and Wi-Fi calling was iffy at best even next to the wireless router. However, the PAYG data SIM card worked great throughout the whole trip, so I didn't think much about it.
On the final day in Stockholm, I realized that I left my T-Mobile SIM card back at the in-laws house. I would just get a new one when I get back.
Present Day
On Wednesday (7/27), I go to the T-Mobile store, and I get a new SIM card. I turn the phone on, I receive a few text messages immediately, deem it good and leave. However, while driving home, I notice that I can't make any phone calls. That is because I have 0 bars (but it is not x'd out). I also have zero indication of data (not even E).
When I rebooted the phone, I will get 1 bar starting out (and I can receive text messages during that time), but then it drops back to 0 bars after about a minute. As soon as I got home, it picked up the wi-fi signal, enabled wi-fi calling, and I got the "Welcome to T-Mobile" text message (since I got a new SIM card). I turned off wi-fi, rebooted countless times, and I got 0 bars every time. Troubleshooting with T-Mobile didn't lead to better results (one suggestion was to switch to EDGE-only connection--it worked for a while, but eventually stopped). Eventually, the wi-fi stopped working, too (even after rebooting the wireless router, and while other computers were using it just fine).
Yesterday (7/28), I eventually find some time to go back to the T-Mobile store and ask for another SIM card. This time, I hang out for a few minutes. I actually get 4 bars and a 4G signal--for a while. It drops back down to 0 bars. The employee taps around for a while. One interesting thing he found was that the option to "use 2G networks only" is always checked every time you to the Mobile Networks setting page--even after you uncheck the option and exit. I tell the employee I will reinstall the ROM, kernel, and radio. Those solutions help maintain a signal for a while, but it doesn't fix it.
This morning (7/29), I have been trying out different radios. I have tried out 2.09.1800.1, but it provided the same results (1-2 bars consistently when I have been getting 3-4 bars before). Now I'm on the stock radio (1.17​.531​.2). It seems to work okay, but it seems to drop to 0 bars every once in a while. It has also been very difficult to get a 4G signal. If I get a 4G signal, it drops to 0 bars; if it switches to EDGE, I get 4 bars.
Conclusions
I have a feeling that my phone is slowly failing. Are there any other tips I can try?
Thanks in advance, and thanks for reading.

Just call for a replacement
Sent from my HTC Glacier using XDA App

Mess with Antenna/Signal

I didn't know how to title this so here is my question and scenario.
The nexus 4 I have is great except for the erratic signal issues. Used to have the T-Mobile S3 and sinal was way better than this phone, but I digest. My phone company Solavei (Runs on T-Mobile) allows me to Roam on AT&T for free whenever I'm out of range with T-Mobile. The first time i checked this out, I went to the middle of nowhere and my phone automatically went over to AT&T, had Full bars, Edge network speed. everything was great. However I find myself in school without signal 98% of the time and odd enough, my phone is able to see AT&T but it just doesnt connect to it.
Is there an app that I can force my phone to roam If not, is there a setting that I can indicate when the phone should roam?
Basically what I want to do is edit roaming values so whenever my phone doesn't find signal from T-Mobile towers, it searches for 15 seconds and if it doesn't find anything, It is forced to Roam. Is there anything like that if possible?
Sorry for the long story and thanks for the patience lol.

osmosizzz said:
I didn't know how to title this so here is my question and scenario.
The nexus 4 I have is great except for the erratic signal issues. Used to have the T-Mobile S3 and sinal was way better than this phone, but I digest. My phone company Solavei (Runs on T-Mobile) allows me to Roam on AT&T for free whenever I'm out of range with T-Mobile. The first time i checked this out, I went to the middle of nowhere and my phone automatically went over to AT&T, had Full bars, Edge network speed. everything was great. However I find myself in school without signal 98% of the time and odd enough, my phone is able to see AT&T but it just doesnt connect to it.
Is there an app that I can force my phone to roam If not, is there a setting that I can indicate when the phone should roam?
Basically what I want to do is edit roaming values so whenever my phone doesn't find signal from T-Mobile towers, it searches for 15 seconds and if it doesn't find anything, It is forced to Roam. Is there anything like that if possible?
Sorry for the long story and thanks for the patience lol.
Click to expand...
Click to collapse
Do you have the Data Roaming checked in the mobile network setting?

Yeah that's checked. Both for data and voice
Sent from my Nexus 4 using xda app-developers app

Please Report If 3G Is working (or not) On Your MXPE

Edit: Problem has been resolved. See thread linked below in this first post.
Original Post:
Please confirm whether or not 3G data works on your MXPE and report which carrier you are using. If an MVNO, please
report the network affiliation.
I am using Ting on Sprint network and my 3G data does not work.
I described the problem In this thread: http://forum.xda-developers.com/moto-x-style/help/3g-data-t3233752
I'm working with Ting and Motorola to troubleshoot the problem. I am aware of 3 phones counting mine that do not get 3G data. Trying to ascertain whether this is a fairly isolated problem, if all MXPE phones have the issue, if this is a Sprint issue, or if it is a Ting or other MVNO issue on Sprint.
To summarize: Voice, text, LTE and 1X data all work. 3G data does not work although twice I was able to get it to work for less than 1 minute. It makes no difference if I am in an LTE area or not. SignalCheck Pro mostly reports the 3G data connection as "unregistered" although sometimes it reports it as "inactive". A SIM swap from a Sprint SIM to a Ting SIM made no difference (exact same part number). Various factory resets and carrier wipes also made no difference.
Another symptom is that my phone will not activate unless I have a Wi-Fi connection. Apparently the 3G data connection is needed to properly activate the phone.
Thanks much,
DC

Yes, on Verizon

I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.

yes works on Verizon
Sent from my Moto X Pure Edition

Al three, LTE, 3G and 2G work on AT&T.

Looks like I am not alone here.
Mine is Moto X Pure Edition 32GB from Amazon.
I am in Singapore using Starhub.
I have LTE/4G or 3G, but it is like on and off.
Especially when I am on the train and the train goes underground, mostly i am not connected to internet.
It may show LTE or H, when I load FB, it will show me loading icon. That's it.
Hopefully this is a software bug.
It really pissed me off since my old phone Xperia Z Ultra has no issue at all in that area.
Anyone find anyway to fix it?
Thanks.

Thanks for the help. I also posted this request on a couple of other forums and even though the response was limited, there does not appear to be an issue with Sprint which leaves my phone or Ting as the problem.
DC

It works fine for me I'm on T-Mobile. Have you tried going into the settings and searching for cellular network? Because I had a strange issue where my LTE wasn't coming on. I'll post a screen shot of what I'm talking about.

This is in the settings where it says more.

As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.

gokart2 said:
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
Click to expand...
Click to collapse
Turning off LTE in mobile network setting. That solve my problem for me. Personally I like to control network mobile manually. My old phone used to be completely manual means I can force my old phone to connect U.S. Cellular(3G) or Verizon(3G) while im in the 1x area.

joe1blue said:
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
Click to expand...
Click to collapse
Yes, I'm very familiar with that menu but it must be different for CDMA carriers. I get a new menu after choosing cellular network and one of the options (Preferred Network Type) is where I can choose LTE, 3G, 1X or Global. Makes no difference which I choose, 3G still doesn't work.
I've returned the phone to Motorola for a replacement.
DC

Just turned off 4g to see if 3g works since I always get 4g where I live. It works fine on Verizon.

I live un chile where the internet its not so good, but with aws i have a great experience
Enviado desde mi XT1575 mediante Tapatalk

Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?

Thought I would test this since I'm on Sprint. Forcing 3g seems to work fine, downloading speedtest on 3g right now.
I am on MM and did not test on LP.

hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
I haven't received the new phone yet. Motorola took a bit longer than originally thought. The new phone is supposed to be here early next week. I'll report back after I get it activated and tested.
DC

hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
The new phone did not fix the issue. Still no 3G data. What carrier are you with? So far, other than a couple of overseas users, the only people I've found with the problem were customers of a Sprint MVNO.
Since I sent the first MXPE back, I've acquired an Airave because the Sprint signals at my house are a bit weak. Strange thing is that I do get 3G data when connected to the Airave but nowhere else.
DC

Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
Thanks to all who participated in this thread.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC

3G on Moto X Pure Edition.
Yes it works in some area's on T-Mobile, Does not work sometimes. Wish the range was better.

Signal sticking

1st time having sprint but not my 1st HTC, me and my wife both have the HTC 10 and both our phones seem to be getting stuck on bad signals, I put us an app called radio switcher to lessen the problem, if we go into an area that has bad signal our phones will carry the 1x signal seemeingly for ever even if we go back in to lte or 3g, sometimes our phones will show no signal at all but we can use the radio switcher and choose LTE only and get 3 bars like instantly then it goes back to nothing if we put it back on auto, we have 3g almost every where here but our phones just love to hang on to 1x for some reason, hers is bone stock mines bootloader unlocked TWRP and latest viper rom

mech_supernova said:
1st time having sprint but not my 1st HTC, me and my wife both have the HTC 10 and both our phones seem to be getting stuck on bad signals, I put us an app called radio switcher to lessen the problem, if we go into an area that has bad signal our phones will carry the 1x signal seemeingly for ever even if we go back in to lte or 3g, sometimes our phones will show no signal at all but we can use the radio switcher and choose LTE only and get 3 bars like instantly then it goes back to nothing if we put it back on auto, we have 3g almost every where here but our phones just love to hang on to 1x for some reason, hers is bone stock mines bootloader unlocked TWRP and latest viper rom
Click to expand...
Click to collapse
hmm, what is your location (or the general location where this happens). I have had all the htc one phones on sprint and have never dealt with anything like that. The only phone that would 3g camp that i had was the nexus 5. Send the location if you can. Also, try this, it wipes the phone but you can do it to test to see if it helps. You can reset the network config of the phone by dialing ##786#, click the menu and reset. IT will reboot into recovery to wipe since you have twrp just reboot the phone once twrp opens. It will go through the activation process. On your wifes phone i suggest doing a couple profile and prl updates.

I live in wilkesboro NC

Oxygen 9.0.5, Losing Data Signal Often

Pretty self-explanatory from the title, unlocked 6T with Oxygen 9.0 .5, constantly losing data signal, sometimes reconnecting in 5 or 10 seconds, sometimes taking longer or one time even requiring a reboot. Anybody noticed this, known issue?
Edit: on T-Mobile with T-Mobile SIM, APN looks all good, it auto-loads when you put the Sim in.

I've only seen my OP6T (unlocked) lose TMo signal once. It was when I was using the Switch app to migrate apps/data from my Pixel 2 XL. I had to reboot in order to get it to reconnect. But that was on 9.0.4. No issues since that one time and no issues on 9.0.5.

Jaxidian said:
I've only seen my OP6T (unlocked) lose TMo signal once. It was when I was using the Switch app to migrate apps/data from my Pixel 2 XL. I had to reboot in order to get it to reconnect. But that was on 9.0.4. No issues since that one time and no issues on 9.0.5.
Click to expand...
Click to collapse
Pretty much what this guy said. I'm also on T-Mobile. Used phone out and about today after update works fine.
Check your APNs and worse can just network reset.

Thanks to both of you, I did the network reset to default so I will see if that helps. Thanks again. The APN seems to Auto load when I pop in my T-Mobile SIM, so it's kind of greyed out but the settings look fine from what I remember of the T-Mobile APN.
Update: tried multiple Network resets, the issue persists. I believe my phone is going back, it's happening every 5 to 10 minutes when I'm using the phone.

I'm still getting lots of signal drops even though I've tried so many different things. The LTE Discovery app seems to be showing that I'm usually on t-mobile LTE band 4, but when the connection drops out and reconnects after 5 seconds or so, then I'm on band 2. So it's been suggested that it might be network congestion with all the new subscribers. But this doesn't seem to happen on my T-Mobile branded V30, or at least I haven't noticed it or it doesn't show in the status bar icon. So, I still don't know whether to keep the phone but chances are I guess I will.
Edit: this post failed because of a signal drop and I had to wait 15 seconds before I could get it to go through.