Huawei Customer Service - Nexus 6P Q&A, Help & Troubleshooting

Long story short, need some information on sending my 6P to Huawei. It is soft bricked and nothing I do allows me to boot.
I'm in the US, and I am currently chatting with the rep online. She asked me if I had rooted the phone, to which I said no. I assume that because I would unlock, root and flash a custom ROM that my warranty would be voided.
What is the best, easiest way to send the phone off to them? Yes it was unlocked and rooted, yes it was running a Dirty Unicorn ROM. Was on the newest TWRP. Phone calls wouldn't work, yet data and texts did. After several tries to reboot and other things, problem still precisted. Tried to flash the current ROM I was on, still nothing. When I tried to revert to my backup (maybe a week or two old), it wouldn't boot.
I have read a bunch of threads and tried every form of flashing and images to get this thing to boot, no go. I never went to Nougat, have always been on MM and only Dirty Unicorns.

Have you flash stock image from Google and tested from there. No root,etc?

therock3181 said:
Have you flash stock image from Google and tested from there. No root,etc?
Click to expand...
Click to collapse
I have flashed the stock image, MTC20? and the MTX19X.
Don't know what you mean by 'no root'. I have root, I haven't tried to remove it to flash things. Is that what you mean?
What state should the phone be in if I'm to mail it in? Does it need to be flashed stock and locked? Was there any harm in telling Huawei rep that I was unlocked, rooted & running custom ROM?

vestaviajag said:
I have flashed the stock image, MTC20? and the MTX19X.
Don't know what you mean by 'no root'. I have root, I haven't tried to remove it to flash things. Is that what you mean?
What state should the phone be in if I'm to mail it in? Does it need to be flashed stock and locked? Was there any harm in telling Huawei rep that I was unlocked, rooted & running custom ROM?
Click to expand...
Click to collapse
Before you send your phone in you should flash back to completely stock, un-rooted, and re-lock the bootloader.
Unlocking the bootloader and installing custom roms voids your warranty.
Can you access your bootloader by holding power + volume down?
If so, then use Wug's Nexus Root Toolkit
Boot your phone into the bootloader and then;
1. Input your Model Type (Huawei Nexus 6p)
2. Click "Flash Stock + Unroot"
3. Select a factory image from the dropdown ( ie Android 6.0.1 - Build MTC20F)
4. Select "Automatically download + extract the image..."
5. It will download and flash the image.
If still bootlooping, then hold the power button down until the phone turns off, and reboot back into the bootloader and
6. Click the "OEM Lock" button in Wug's Toolkit, then follow the prompt on your phone.

defcondev said:
Before you send your phone in you should flash back to completely stock, un-rooted, and re-lock the bootloader.
Click to expand...
Click to collapse
Has anyone had any luck with sending their 6P to Huawei (I believe in Texas) and getting back their phones (new or refub.)?

vestaviajag said:
Has anyone had any luck with sending their 6P to Huawei (I believe in Texas) and getting back their phones (new or refub.)?
Click to expand...
Click to collapse
I haven't read of any experiences (good or bad);
Edit: Realized you haven't sent your phone in yet.

Or follow the instructions here https://developers.google.com/android/nexus/images#angler

Related

Reverting Back to Stock

I'm on ken's Gingerbread ROM currently and would simply like to take the phone back to 100% stock (sans rooting). I've read and read everywhere about the risks of hard-bricking it if you go back to stock the wrong way. Ok, I understand that part, but how do you go about it the right way so it doesn't get bricked?
I like some aspects of using a custom ROM, but I hate the fact they're unstable no matter what. Every time my phone looses the signal cause of a bad spot inside a building, it stays that way until I manually either restart it or go in flight mode and out. You can just imagine how often that happens on a given day without me noticing it and how no can can get a hold of me except via Viber if I have a Wifi signal.
Help.
You didn't back up your image before flashing a new rom?
I voided my warranty.
No, sadly I didn't.
Download ronaldo_9 r-9 rom v5. Its stable and stock. Has a few enhancements. I've hardly had any problems with it.
I voided my warranty.
Trying it out, so far so good. Had to re-flash with stock fonts, didn't care for the ones included in the ROM.
You could fruit cake back to stock if you want true moto stock.
DK
DeathKoil said:
You could fruit cake back to stock if you want true moto stock.
DK
Click to expand...
Click to collapse
I don't believe that will relock the bootloader to stock.
FYI, fruit caking back will not be enough to send the phone back for warranty repair.
rush_ad said:
I don't believe that will relock the bootloader to stock.
Click to expand...
Click to collapse
You cannot relock the bootloader once you have unlocked it. It's a hardware lock. Once unlocked, always unlocked!
Is it possible to flash the recovery partition to remove Android Recovery (CWM)? I cannot find a stock image anywhere. Flashing an SBF removes CWM but the option still exists in the boot menu. I know this will not re-lock the BL but I am trying to get the recovery partition back to stock.
kwchristensen said:
Is it possible to flash the recovery partition to remove Android Recovery (CWM)? I cannot find a stock image anywhere. Flashing an SBF removes CWM but the option still exists in the boot menu. I know this will not re-lock the BL but I am trying to get the recovery partition back to stock.
Click to expand...
Click to collapse
I started my out-of-the-box Atrix and "Android Recovery" was in the boot menu. I was under the impression this option was added by CWM but that is not correct. Flashing the stock SBF (1FF-olympus-user-2.3.4-4.5.91-110625-release-keys-signed-ATT-US-GAS_NA_OLPSGBATTSPE_P011.sbf since I was on GB) did take the boot menu back to stock and well as relock the bootloader - or at least removed "UNLOCKED" from the menu. I did not check if the BL was actually still locked or not. The BL is probably still unlocked but when the phone boots it appears to be stock.
kwchristensen said:
I started my out-of-the-box Atrix and "Android Recovery" was in the boot menu. I was under the impression this option was added by CWM but that is not correct. Flashing the stock SBF (1FF-olympus-user-2.3.4-4.5.91-110625-release-keys-signed-ATT-US-GAS_NA_OLPSGBATTSPE_P011.sbf since I was on GB) did take the boot menu back to stock and well as relock the bootloader - or at least removed "UNLOCKED" from the menu. I did not check if the BL was actually still locked or not. The BL is probably still unlocked but when the phone boots it appears to be stock.
Click to expand...
Click to collapse
Your bootloader is still unlocked. You have just removed the word "unlocked" from the boot logo screen.

[GUIDE] [HOW TO] Safely re-lock bootloader on Android 5.1

This guide is for the safe procedure for re-locking your bootloader with the new security features of Android 5.1 on the Nexus 6
The purpose of re-locking your bootloader should solely be used for RMA or resale of your device. Also if you have flashed a factory image and want the added security of a locked bootloader. Or possibly it is required by your employer. If you're required by your employer, then I suggest you reconsider unlocking in the first place. If you're returning to stock, to simply fix problems on your device, then I also strongly suggest leaving the bootloader unlocked. To put it in simple terms, if you want to keep a custom recovery and ROM, mod, root, etc, then leave your bootloader unlocked. Re-locking the bootloader on the Nexus 6 will cause your device to be wiped.
Please read this post by @efrant for more clarification:
http://forum.xda-developers.com/showthread.php?p=60128929
Thanks @efrant @cam30era @rootSU @clairez for collaboration and advice.
This is based on a 100% stock, encrypted, un-modded Nexus 6
Due to significant security changes in Android 5.1, there are some specific steps that must be taken in order to safely re-lock your bootloader during and after installing a factory image.
WARNING! These steps are confirmed working but there is still risk involved. If you do not ABSOLUTELY need to re-lock then I strongly suggest leaving the bootloader unlocked.
FOLLOWING THESE STEPS WILL WIPE YOUR DEVICE SO BACKUP YOUR DATA!
This is based on you (the user) having already read and followed instructions on downloading the factory image and having it ready to install.
STEP 1
Disable all security locks on your phone.
On your phone, go into your settings, click Security. In Screen security, click on Screen lock, enter your passcode/pin/pattern then select none.
You will get a prompt that Device protection features will no longer work. Click OK.
STEP 2
**OPTIONAL**
Thanks @gee2012
This step is optional because successful installation of the factory image will remove this info anyway.
Remove your Google account.
In settings, click Accounts, click Google then click on your account name. (your gmail address)
Click the 3 dot menu button in top right of screen and select Remove account. You will get a prompt That this will delete all messages, contacts and other data from your phone. Click REMOVE ACCOUNT.
STEP 3
This step is optional and may or may not be needed but I recommend doing this.
Preform a factory reset from your phone settings.
Open settings and click on Backup & reset. Click Factory data reset.
You will receive a prompt stating that this will erase all data from your phone's internal storage, click RESET PHONE.
The reset takes quite a while to complete, approximately 10 to 15 or more minutes for a 32gb model and 20 minutes or more for a 64gb model, so BE PATIENT!
Your phone will reboot when completed.
STEP 4
IMPORTANT!!
When your phone reboots, you will have to skip all account set up and ABSOLUTELY do not set any security features up. Skip EVERYTHING!
Go to settings and enable Developer options. (About phone>tap build number 7 times)
Once you have developer options enabled, enable USB Debugging and tick the box to allow OEM unlock.
I suggest preforming a reboot here to verify that OEM unlock sticks. After the reboot enter developer options to verify OEM unlock is still ticked.
If it is, we will proceed. If not, ensure you have followed the previous steps correctly. If you have and for some reason the setting won't stick, DO NOT PROCEED OR YOU MAY END UP STUCK IN A BOOT LOOP WITH NO CURRENT WAY TO FIX!
STEP 5
If setting has stuck, you are ready to unlock your bootloader and install the factory image using one of the ways outlined elsewhere in this forum.
After installation is complete, reboot to recovery and again preform a factory reset. Reboot to Android.
STEP 6
IMPORTANT!
Upon completion of factory reset from recovery and reboot to Android, it is important to follow this procedure so you may now safely lock your bootloader.
SKIP ALL ACCOUNT AND SECURITY SET UP AGAIN! Go to settings and enable developer options again. Enable USB debugging and tick allow OEM unlock.
Again, I recommend a reboot at this point to verify the settings stick.
Use the button combo or ADB to reboot to bootloader.
Use the command fastboot oem lock
Your device will wipe again and reboot.
CONGRATULATIONS! You now have a locked bootloader and you may proceed to restore your phone.
See here for info from Google about the new security features:
https://support.google.com/nexus/answer/6172890?hl=en
Thanks @efrant for finding this link.
Thanks also to all of those who helped to confirm this process works consistently.
Thanks to @clairez for this thread: http://forum.xda-developers.com/nexus-6/help/update-to-5-1-lock-bootloader-t3058480
*Disclamer*
I am not responsible if your device bricks, loops or causes mass world hysteria.
*How to prepare your Nexus 6 for resale*
Since the onset of Android 5.1, there are some specific steps needed to ensure you can sell your device and not have the seller need your Google password when they receive your device. Please read this guide provided by @PatimusXPrime
http://forum.xda-developers.com/showpost.php?p=60455167&postcount=43
TWRP RECOVERY INSTALLED ONLY
The following info is for users who have TWRP installed and are stuck in bootloop (soft brick) after wiping OS with a locked bootloader.
Credit to this thread:
Thanks @ixa20
http://forum.xda-developers.com/showthread.php?t=3053783
STEP 1
Boot into bootloader.
STEP 2
Use fastboot and issue the commands:
fastboot format userdata
fastboot format cache
This should allow you to boot back into TWRP.
Flash a ROM and get up and running.
Unlock your bootloader and leave it that way.
Thanks also to @rootSU for posting this solution many, MANY times.
I hear a lot about locking the boot loader, but what exactly am I missing out on in terms of security with an unlocked boot loader, and rooted
productofusa said:
I hear a lot about locking the boot loader, but what exactly am I missing out on in terms of security with an unlocked boot loader, and rooted
Click to expand...
Click to collapse
I think, primarily, if you are unencrypted you run the risk of your data being compromised if your phone is lost or stolen. Plus, the new security features are not proven to work 100% when bootloader is unlocked. Simply by rooting, you've opened your device to be more vulnerable to malicious attacks. I'm sure you already know that.
Evolution_Freak said:
I think, primarily, if you are unencrypted you run the risk of your data being compromised if your phone is lost or stolen. Plus, the new security features are not proven to work 100% when bootloader is unlocked. Simply by rooting, you've opened your device to be more vulnerable to malicious attacks. I'm sure you already know that.
Click to expand...
Click to collapse
I see, nothing I wasn't already aware of! It seems that a significant amount of people that are used to an unlocked rooted handset are quick to jump on the relock the bootloader omg security bandwagon regardless of the consequences. Having said that thanks to folks such as yourself most of the kinks seem to be worked out at this point.
Thanks
Okay, so I'm new to the whole unlocking/flashing thing.... I bought a nexus 6 from Verizon which obviously came with 5.1 out of the box. I was using stock with my google account attached and a pin lock. I successfully unlocked by bootloader and rooted with twrp and the nexus toolkit. I have also since flashed chroma. Am I to understand that I can not ever go back to unrooted stock and locked booloader, now?
I'm really sorry for what is probably a stupid noob question, but I'm really paranoid now. TIA!!
Cannibal Oxen said:
Okay, so I'm new to the whole unlocking/flashing thing.... I bought a nexus 6 from Verizon which obviously came with 5.1 out of the box. I was using stock with my google account attached and a pin lock. I successfully unlocked by bootloader and rooted with twrp and the nexus toolkit. I have also since flashed chroma. Am I to understand that I can not ever go back to unrooted stock and locked booloader, now?
I'm really sorry for what is probably a stupid noob question, but I'm really paranoid now. TIA!!
Click to expand...
Click to collapse
The first post explains how to lock the bootloader safely. If you're going g back to stock, simply follow the steps
Cannibal Oxen said:
Okay, so I'm new to the whole unlocking/flashing thing.... I bought a nexus 6 from Verizon which obviously came with 5.1 out of the box. I was using stock with my google account attached and a pin lock. I successfully unlocked by bootloader and rooted with twrp and the nexus toolkit. I have also since flashed chroma. Am I to understand that I can not ever go back to unrooted stock and locked booloader, now?
I'm really sorry for what is probably a stupid noob question, but I'm really paranoid now. TIA!!
Click to expand...
Click to collapse
No, not at all. You can flash a factory image and return to stock at anytime. However, if you plan on flashing ROMs again, there's no need to relock the bootloader. For instance, if you wanted to return to stock to say, get an OTA, the bootloader being unlocked wouldn't affect that negatively.
If you did desire to relock, following this guide, as far as disabling the security and Google account, you should be able to relock. The important thing is making sure that pesky "allow OEM unlock" option remains checked after a reboot.
Cannibal Oxen said:
Am I to understand that I can not ever go back to unrooted stock and locked booloader, now?
I'm really sorry for what is probably a stupid noob question, but I'm really paranoid now. TIA!!
Click to expand...
Click to collapse
You can go back to stock. And then, subsequently relock the bootloader.
And the question is not "stupid". Noob questions are encouraged here. That's how you learn.
rootSU said:
The first post explains how to lock the bootloader safely. If you're going g back to stock, simply follow the steps
Click to expand...
Click to collapse
Fair enough. The part that confused me was the first five steps appear to address steps required to unlock the bootloader. I was afraid since I already unlocked mine without first disabling security and removing my account that it would somehow preclude me from ever being able to relock the bootloader should that need ever arise in the future.
I really appreciate the help!
Yeah, I learned my lesson, DON'T PLAY WITH LOCKED BOOTLOADERS ON THIS DEVICE, EVER!
I had a locked bootloader, and no System (I had wiped it accidentally).
Luckily though I had the sense to keep TWRP installed, but I couldn't boot to it, it was just bootlooping to the TWRP splash screen.
I thought I had just lost a $650 investment, but here's what I did:
Boot to bootloader, then
Code:
fastboot erase cache
fastboot erase userdata
Then I could boot to TWRP! So I
Code:
adb push (ChromaOS zip here) /sdcard/
But when I tried to flash the Data and Cache partitions kept giving me errors, I couldn't flash anything!
I went to sleep (or tried to sleep, but couldn't) I was panicking!
When I woke up I tried one more thing:
From bootloader I did
Code:
fastboot format cache
fastboot format userdata
(Notice FORMAT instead of erase!)
I booted into TWRP and was able to flash ChromaOS, I was able to enable OEM Unlock, and flashed the full Factory Image, completely back to stock.
I booted once with unlocked bootloader to verify it was working, then locked it.
If I had the stock recovery, I would've had a $650 paperweight.
DO NOT MESS AROUND WITH LOCKED BOOTLOADERS! DON'T RISK IT!
gorei23 said:
Yeah, I learned my lesson, DON'T PLAY WITH LOCKED BOOTLOADERS ON THIS DEVICE, EVER!
I had a locked bootloader, and no System (I had wiped it accidentally).
Luckily though I had the sense to keep TWRP installed, but I couldn't boot to it, it was just bootlooping to the TWRP splash screen.
I thought I had just lost a $650 investment, but here's what I did:
Boot to bootloader, then
Code:
fastboot erase cache
fastboot erase userdata
Then I could boot to TWRP! So I
Code:
adb push (ChromaOS zip here) /sdcard/
But when I tried to flash the Data and Cache partitions kept giving me errors, I couldn't flash anything!
I went to sleep (or tried to sleep, but couldn't) I was panicking!
When I woke up I tried one more thing:
From bootloader I did
Code:
fastboot format cache
fastboot format userdata
(Notice FORMAT instead of erase!)
I booted into TWRP and was able to flash ChromaOS, I was able to enable OEM Unlock, and flashed the full Factory Image, completely back to stock.
I booted once with unlocked bootloader to verify it was working, then locked it.
If I had the stock recovery, I would've had a $650 paperweight.
DO NOT MESS AROUND WITH LOCKED BOOTLOADERS! DON'T RISK IT!
Click to expand...
Click to collapse
With the method I've outlined and personally tried, it can be safely done. The security settings are the issue and a safe way around that has been found.
Evolution_Freak said:
With the method I've outlined and personally tried, it can be safely done. The security settings are the issue and a safe way around that has been found.
Click to expand...
Click to collapse
I know, I'm just saying don't play around with it, if you're going to relock make sure that you KNOW it will work.
Can confirm that the outlined info here works flawlessly
I used this process to re-lock my phone after unlocking in the fastboot-enabled upgrade from OTA 5.1 "D" to stock 5.1 "E" an hour ago.
The easy part was unlocking/locking/rebooting in the correct order - the harrowing part was when my fastboot update of the radio failed, after which I figured out it was a transient USB issue with my system, so rebooted Windows and then everything went reasonably close to plan.
So, now I'm on "E" and with a locked bootloader (i.e., stock for Verizon). I'll be experimenting with custom ROMs after settling in with this for a bit, but wanted to test out VoLTE and other things before going the custom route.
Thanks again for this guide.
- ooofest
ooofest said:
I used this process to re-lock my phone after unlocking in the fastboot-enabled upgrade from OTA 5.1 "D" to stock 5.1 "E" an hour ago.
The easy part was unlocking/locking/rebooting in the correct order - the harrowing part was when my fastboot update of the radio failed, after which I figured out it was a transient USB issue with my system, so rebooted Windows and then everything went reasonably close to plan.
So, now I'm on "E" and with a locked bootloader (i.e., stock for Verizon). I'll be experimenting with custom ROMs after settling in with this for a bit, but wanted to test out VoLTE and other things before going the custom route.
Thanks again for this guide.
- ooofest
Click to expand...
Click to collapse
Word of caution, don't flash stuff with a locked bootloader. If you get a bad flash and you can't boot, you'll be screwed.
Doesn't the setting in developer optionsto allow OEM unlock of the bootloader reset every boot on the new firmware? I know mine does on meanpop and chroma both 5.1 roms
Sent from my Nexus 6 using Xparent Skyblue Tapatalk 2
pwned3 said:
Doesn't the setting in developer optionsto allow OEM unlock of the bootloader reset every boot on the new firmware? I know mine does on meanpop and chroma both 5.1 roms
Sent from my Nexus 6 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
Yes
pwned3 said:
Doesn't the setting in developer optionsto allow OEM unlock of the bootloader reset every boot on the new firmware? I know mine does on meanpop and chroma both 5.1 roms
Sent from my Nexus 6 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
It does if you have "Device protection" enabled. If you do a factory reset and, while you are running through the set up wizard, do not enable "Device protection", then the " Allow OEM unlock" setting should stick.
Sent from my Nexus 6 using Tapatalk
rootSU said:
Word of caution, don't flash stuff with a locked bootloader. If you get a bad flash and you can't boot, you'll be screwed.
Click to expand...
Click to collapse
Before attempting to upgrade the stock level or going custom, I was planning to run through at least steps 1-4 again to enable me to safely unlock.
Or, do I only need to tick OEM Unlock, adb into stock recovery and then fastboot oem unlock without going through the suggested factory data reset step?
- ooofest

Nexus 6P stuck in bootloop

128 GB Frost Nexus 6P, just got it today in the mail and decided to restart the phone after a day of installing all my apps and re downloading all my music, and now its stuck in the colorful bootloop and has been for over 2 hours. Not Rooted Not Unlocked, I have no idea how to get it out of this. Any suggestions?
dandpw said:
128 GB Frost Nexus 6P, just got it today in the mail and decided to restart the phone after a day of installing all my apps and re downloading all my music, and now its stuck in the colorful bootloop and has been for over 2 hours. Not Rooted Not Unlocked, I have no idea how to get it out of this. Any suggestions?
Click to expand...
Click to collapse
Same issue here. I booted and setup device just fine over WiFi. I powered down to install SIM. On reboot I get to PIN lock, and then phone is stuck in boot screen.
{Edit} Reset handset and starting over.
{Edit 2} After factory reset, I've restarted handset three times with no problems.
{Edit 3} Factory reset seems to have fixed the problem.
PhiPsi32 said:
Same issue here. I booted and setup device just fine over WiFi. I powered down to install SIM. On reboot I get to PIN lock, and then phone is stuck in boot screen.
{Edit} Reset handset and starting over.
{Edit 2} After factory reset, I've restarted handset three times with no problems.
{Edit 3} Factory reset seems to have fixed the problem.
Click to expand...
Click to collapse
How did you Reset when stuck in the Boot Loop? Thx.
Sent using my Samsung Galaxy Note 4
sabesh said:
How did you Reset when stuck in the Boot Loop? Thx.
Sent using my Samsung Galaxy Note 4
Click to expand...
Click to collapse
You are going to need to boot into fastboot, unlock the bootloader and flash the stock img file from Google.
sabesh said:
How did you Reset when stuck in the Boot Loop? Thx.
Sent using my Samsung Galaxy Note 4
Click to expand...
Click to collapse
I would think that holding power and volume up will get you to the factory reset screen, even if bootlooping. I don't think you need to unlock the bootloader.
Shockz said:
You are going to need to boot into fastboot, unlock the bootloader and flash the stock img file from Google.
Click to expand...
Click to collapse
You can't unlock the bootloader anyway unless you flip the switch in developer options while the phone is booted. You'd have to go into stock recovery and do a factory reset from there.
Sent from my Nexus 6P using Tapatalk
sabbotage said:
You can't unlock the bootloader anyway unless you flip the switch in developer options while the phone is booted. You'd have to go into stock recovery and do a factory reset from there.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yeah that's right. Honestly, the first thing you should do when you get your phone is unlock the bootloader since it wipes everything. But yeah, just flash the Google provided images in stock recovery.
Have the exact same problem. However, I've downloaded the MDB08K from the Google site, loaded up the ADB tool, started the flash process but it fails because the device is still unlocked. When I type fastboot oem unlock it fails, presumably because I'm not able to get into the phone to enable debugging. Any ideas?
Shockz said:
Yeah that's right. Honestly, the first thing you should do when you get your phone is unlock the bootloader since it wipes everything. But yeah, just flash the Google provided images in stock recovery.
Click to expand...
Click to collapse
Will the warranty be void if Bootloader is unlocked? Thx.
Sent using my Samsung Galaxy Note 4
sabesh said:
Will the warranty be void if Bootloader is unlocked? Thx.
Sent using my Samsung Galaxy Note 4
Click to expand...
Click to collapse
There is no clear answer here, but I would say the general answer is that no it will not void your warranty. I have never heard of people being rejected by google support if their bootloader was unlocked.
Won't be druv said:
I would think that holding power and volume up will get you to the factory reset screen, even if bootlooping. I don't think you need to unlock the bootloader.
Click to expand...
Click to collapse
I held volume down and power.
diceman725 said:
Have the exact same problem. However, I've downloaded the MDB08K from the Google site, loaded up the ADB tool, started the flash process but it fails because the device is still unlocked. When I type fastboot oem unlock it fails, presumably because I'm not able to get into the phone to enable debugging. Any ideas?
Click to expand...
Click to collapse
try: fastboot flashing unlock
diceman725 said:
Have the exact same problem. However, I've downloaded the MDB08K from the Google site, loaded up the ADB tool, started the flash process but it fails because the device is still unlocked. When I type fastboot oem unlock it fails, presumably because I'm not able to get into the phone to enable debugging. Any ideas?
Click to expand...
Click to collapse
Found a solution. I just wasn't familiar with how to get into the stock recovery menu... Too used to TWRP. Factory reset cleared it up - though who knows for how long.
I have the MDB08L variant and I used the boot image from the stock Google MDB08L and thatvworked and I was able to flash TWRP from CMD but it was when I tried installing SuperSU that I got stuck in the bootnloop. I wiped the whole system from TWRP and I'm wondering what steps I should take next? Should I try flashing Chainfire's modified K variant boot image? Or try again with the L boot image?
PhiPsi32 said:
I held volume down and power.
Click to expand...
Click to collapse
Yes, sorry, my mistake.
This is happening to me. First time restarting since putting the sim card in. I hold the power button and volume down, select "factory" but then it still gets stuck in the boot loop. How do I factory reset with this issue?
Thanks for any help this really sucks.
Edit: I figured out how to factory reset from this site's instructions:
http://www.androidexplained.com/nexus-6p-recovery-mode/
Looks like half of my initial setup was saved with google syncing my settings but I now need to spend a couple hours to get back to where I was today. WHY DO I HAVE TO CUSTOMIZE SO MUCH?!?....OH YEAH BECAUSE IT IS FUN
Shockz said:
Yeah that's right. Honestly, the first thing you should do when you get your phone is unlock the bootloader since it wipes everything. But yeah, just flash the Google provided images in stock recovery.
Click to expand...
Click to collapse
quick question, if i unlock the bootloader and decdie to root the phone later.. does rooting wipe data on the phone?
No, rooting does not wipe the device.
sabesh said:
Will the warranty be void if Bootloader is unlocked? Thx.
Sent using my Samsung Galaxy Note 4
Click to expand...
Click to collapse
Shockz said:
There is no clear answer here, but I would say the general answer is that no it will not void your warranty. I have never heard of people being rejected by google support if their bootloader was unlocked.
Click to expand...
Click to collapse
The US, the Magnuson-Moss Warranty Act prevents companies from voiding it if the bootloader is unlocked, provided they explain a way to unlock it. Making it a feature of the device itself. Since Google puts out all of their factory images, and even gives instructions on how to unlock the bootloader , it's very likely that it falls under the terms of this law. I've also never heard of them denying warranty service on a device provided there was no accidental damage. Their support is actually pleasant to speak with (unlike HTC in my experince).
I unlocked my bootloader then install the updated factory image.. which reset everything installed twrp then I rebooted in to android I guess for the last time cause now I'm in the bootloop at the colorful android screen any help would be greatly appreciated if I comeback from this I honestly think ill never root my nexus again please help !!!

Nexus 6P on boot loop after an OTA update

Hi There,
My colleague complained that he had an OTA update on his Nexus 6P and the after the update it was stuck in a boot loop where the Google logo keep on displaying.
When he bought back, he had showed it a shop already which they said they couldn't fix. However, the phone was later given to me for help and I have somehow manage to connect the device on fastboot and adb. Tried all the possible options such as unlocking the bootloader, loading .img's one by one... sideloading... etc.
No matter what I do, it keeps on doing the same boot loop. And when I leave the bootloader unlocked, it gives an error at first, then again goes back to the same.
Not sure whether what I am doing wrong or whether am I choosing the wrong build or so... would anyone care to advise?
.G33K said:
Hi There,
My colleague complained that he had an OTA update on his Nexus 6P and the after the update it was stuck in a boot loop where the Google logo keep on displaying.
When he bought back, he had showed it a shop already which they said they couldn't fix. However, the phone was later given to me for help and I have somehow manage to connect the device on fastboot and adb. Tried all the possible options such as unlocking the bootloader, loading .img's one by one... sideloading... etc.
No matter what I do, it keeps on doing the same boot loop. And when I leave the bootloader unlocked, it gives an error at first, then again goes back to the same.
Not sure whether what I am doing wrong or whether am I choosing the wrong build or so... would anyone care to advise?
Click to expand...
Click to collapse
So the bootloader is unlocked? Exactly which build have you attempted to flash with fastboot? Have you tried flashing one of the full OTA zips with the stock recovery?
PS. Whatever you do don't lock the bootloader. And don't worry about the warning you get with the bootloader unlocked, that's normal.
Heisenberg said:
So the bootloader is unlocked? Exactly which build have you attempted to flash with fastboot? Have you tried flashing one of the full OTA zips with the stock recovery?
PS. Whatever you do don't lock the bootloader. And don't worry about the warning you get with the bootloader unlocked, that's normal.
Click to expand...
Click to collapse
Thank you for the reply.. I have only locked the bootloader when I'm done with flashing... etc as it was giving me error. Regardless of the bootloader state, it kept on going through the bootloop like it didn't care.
I tried to flashing the factory image which is MTC19T and also tried the OTA which is MTC19V as said in here.
Still there's not luck!
.G33K said:
Thank you for the reply.. I have only locked the bootloader when I'm done with flashing... etc as it was giving me error. Regardless of the bootloader state, it kept on going through the bootloop like it didn't care.
I tried to flashing the factory image which is MTC19T and also tried the OTA which is MTC19V as said in here.
Still there's not luck!
Click to expand...
Click to collapse
Don't worry about the warning and definitely don't lock the bootloader because if it gets stuck locked you'll really be screwed. Go to my guide here:
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928
Follow the instructions in section 10 (use the latest MTC19X build). Skip the part at the beginning about performing a factory reset because you can't actually get the phone to boot to do that. Make sure you include the "fastboot format userdata" command at the end (this will erase all data on the device). Leave the bootloader unlocked.
Heisenberg said:
Don't worry about the warning and definitely don't lock the bootloader because if it gets stuck locked you'll really be screwed. Go to my guide here:
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928
Follow the instructions in section 10 (use the latest MTC19X build). Skip the part at the beginning about performing a factory reset because you can't actually get the phone to boot to do that. Make sure you include the "fastboot format userdata" command at the end (this will erase all data on the device). Leave the bootloader unlocked.
Click to expand...
Click to collapse
I have actually tried doing what section 10 says but with a different stock build.. Does that effect as well? However, let me give another shot with your said build and post back.
.G33K said:
I have actually tried doing what section 10 says but with a different stock build.. Does that effect as well? However, let me give another shot with your said build and post back.
Click to expand...
Click to collapse
Did you format userdata? It's worth a try.
Heisenberg said:
Did you format userdata? It's worth a try.
Click to expand...
Click to collapse
Yes, sire! I did all the possible things I could do without harming or bricking the device... Read each and every instruction carefully to do... but turned with no luck... however, I'm due to try the method and build you have suggested, I shall try that and get back to you!
.G33K said:
Yes, sire! I did all the possible things I could do without harming or bricking the device... Read each and every instruction carefully to do... but turned with no luck... however, I'm due to try the method and build you have suggested, I shall try that and get back to you!
Click to expand...
Click to collapse
It probably won't work, any build should work, but it's worth a try. If that fails I can only suggest flashing TWRP recovery and trying to flash a custom ROM to see if that works.
So long as you have the bootloader.img and radio.img files, you can try to format boot as well, however Heisenberg may yell at me for even typing that
I had a similar issue - bootloop, but it was getting to the boot animation for about 3 seconds, then rebooting. When I formatted all the areas before flashing them from the stock image, it allowed me to boot up as normal. Stable ever since.
Hi There,
Coming back to the issue, I have just downloaded the build that was suggested by "Heisenberg" and tried it. It was still the same, as in the Google logo keep on flashing but the android bot just appeared once with the logo. But still there not luck as the device stays with Google logo but does nothing.
However, I'm able to see the device on fastboot. Nevertheless, I cannot seem to use adb command.. it doesn't even list on devices. Does that mean the adb isn't working?
Meanwhile, all my fastboot commands are working with no issues at all.
EDIT: When I tried the TWRP recovery, I can flash the recover, but I can seem to go to the recovery window at all as the device keep on showing "The device software can't be checked for corruption". When I pass that also the same boot loop.
I too am having the bootloop issue on my stock Nexus 6P. Is there a way to unlock the device from the bootloader? I'm unable to carry out step one on Heisenberg's guide because I'm unable to actually boot up my phone past the Google logo. Am I pretty much screwed?
bcjk8210 said:
I too am having the bootloop issue on my stock Nexus 6P. Is there a way to unlock the device from the bootloader? I'm unable to carry out step one on Heisenberg's guide because I'm unable to actually boot up my phone past the Google logo. Am I pretty much screwed?
Click to expand...
Click to collapse
Unfortunately yes. Unless you enabled OEM Unlocking in the developers menu before your phone went sideways you probably have a hard bricked phone. Is it under warranty?
I went through this in November with a completely stock Nexus 6P. I was 3 days past my one year warranty! Google would not send me a new phone. It was completely bricked by the OTA update I received! I was put in touch with Huawei. I had to send the bricked phone to them. 10 days later I received a working model back. Unacceptable that an OTA update trashes a one year old $650 phone. Luckily I had my OnePlus One still, and was able to use that while I waited. I was even able to update that to 7.1.1 since it was rooted. Obviously there is some sort of issue that we are not being told of regarding the dangers of accepting OTA updates on a stock/bootlocked phone.
TemplesOfSyrinx said:
I went through this in November with a completely stock Nexus 6P. I was 3 days past my one year warranty! Google would not send me a new phone. It was completely bricked by the OTA update I received! I was put in touch with Huawei. I had to send the bricked phone to them. 10 days later I received a working model back. Unacceptable that an OTA update trashes a one year old $650 phone. Luckily I had my OnePlus One still, and was able to use that while I waited. I was even able to update that to 7.1.1 since it was rooted. Obviously there is some sort of issue that we are not being told of regarding the dangers of accepting OTA updates on a stock/bootlocked phone.
Click to expand...
Click to collapse
Bootloop issues are common on the 6P even with custom ROMs--it just happens to be much more likely you can recover with the custom ROMs installed since the bootloader is unlocked. I think it's a hardware issue with the 6P rather than an OTA issue. It's probably not an accident that Huawei didn't make the Pixels.
Doesn't seem right that I have to "void" my warranty and install a custom ROM on an unlocked, rooted phone in order to recover from a hardware defect. That's BS pure and simple. I want to use the latest software, that's why I bought a Nexus. I want to use all the conveniences like Android Pay. That's why I don't unlock or root anymore. I rooted every Android phone I ever had until now, starting with the original Motorola Droid. Now that security is so important to Google, and you can't use all the Android features with an unlocked bootloader, they need to step up to fix these problems.
This happened to my wife's phone, sent back to Bell. Will see what happens.
TemplesOfSyrinx said:
Doesn't seem right that I have to "void" my warranty and install a custom ROM on an unlocked, rooted phone in order to recover from a hardware defect. That's BS pure and simple. I want to use the latest software, that's why I bought a Nexus. I want to use all the conveniences like Android Pay. That's why I don't unlock or root anymore. I rooted every Android phone I ever had until now, starting with the original Motorola Droid. Now that security is so important to Google, and you can't use all the Android features with an unlocked bootloader, they need to step up to fix these problems.
Click to expand...
Click to collapse
Unlocking the bootloader doesn't void the warranty on the Nexus 6P. If you are under warranty then just RMA the phone if an OTA bootloops your phone. It's your choice whether to keep the bootloader locked or not but if you keep the bootloader locked it's probably impossible to recover from a bootloop. Google keeps factory images for Nexus and Pixel phones on its website but you can't flash those images with a locked bootloader. Why would they provide the images if using them voided your warranty?
You are missing my point. If I unlock my bootloader so I can recover from a boot loop that may happen, I will no longer be able to use a huge feature of the phone. Android Pay will no longer function. In days passed the rumour was your warranty was void if you unlock. I assume that was started to keep people from doing it. All I know is I paid good money for a phone that is a disaster waiting to happen it seems.
If having an unlocked bootloader is so important to recover from a bricked phone, why do they lock it in the first place? And why won't Android Pay work with it unlocked? The answer is that you no longer have a secure phone if you unlock the bootloader.
bcjk8210 said:
I too am having the bootloop issue on my stock Nexus 6P. Is there a way to unlock the device from the bootloader? I'm unable to carry out step one on Heisenberg's guide because I'm unable to actually boot up my phone past the Google logo. Am I pretty much screwed?
Click to expand...
Click to collapse
What Android version you had on your phone? What's your emmc name and ram name in bootloader? What's the manufacturing date in bootloader?
TemplesOfSyrinx said:
You are missing my point. If I unlock my bootloader so I can recover from a boot loop that may happen, I will no longer be able to use a huge feature of the phone. Android Pay will no longer function. In days passed the rumour was your warranty was void if you unlock. I assume that was started to keep people from doing it. All I know is I paid good money for a phone that is a disaster waiting to happen it seems.
If having an unlocked bootloader is so important to recover from a bricked phone, why do they lock it in the first place? And why won't Android Pay work with it unlocked? The answer is that you no longer have a secure phone if you unlock the bootloader.
Click to expand...
Click to collapse
I think you bought the wrong phone. Nexus devices were never available commercially through carriers and were made for developers and people who like to flash things with their phones. There are ways to use Android Pay with an unlocked bootloader if you are so inclined. You are right that an unlocked bootloader is considered less secure but if you only install apps from Google Play or another trusted source you shouldn't have problems. You can also simply enable allow Oem Unlock in the developer menu. This doesn't actually unlock your bootloader but makes it possible for you to unlock it via fastboot if you get bootlooped and need to flash a factory image to restore. This way you can unlock the bootloader in an emergency but your phone is still secure. I think this should be enabled by default when the phones are shipped. Too many people with locked bootloaders end up with hard bricked phones where the Nexus 6P is concerned. Honestly, you would probably be better off selling your Nexus and getting something else that's more stable and made for people who have no Interest in flashing anything.

[Q] Root-unlock bootloader-warranty : some questions before buying

Hi there! I've always been a Samsung user and I'm familiar with chainfire rooting method, Odin, the damn knox and all the tools that people need to achieve the beloved full control of our phones.
Let's go straight to the point: I need to buy a new phone for a friend of mine and the P9 Lite seems the most complete and suitable but I've read that if you unlock the bootloader and root it you obviously loose your warranty. The phone is unrootable by flashing a fresh OS image, but the bootloader will stay unlocked, tripping the useful warraty.
Is there any damn way to revert everything to stock in case there should be the need to send the phone to the customer service?
Thanks for the infos!
exnokiafan said:
Hi there! I've always been a Samsung user and I'm familiar with chainfire rooting method, Odin, the damn knox and all the tools that people need to achieve the beloved full control of our phones.
Let's go straight to the point: I need to buy a new phone for a friend of mine and the P9 Lite seems the most complete and suitable but I've read that if you unlock the bootloader and root it you obviously loose your warranty. The phone is unrootable by flashing a fresh OS image, but the bootloader will stay unlocked, tripping the useful warraty.
Is there any damn way to revert everything to stock in case there should be the need to send the phone to the customer service?
Thanks for the infos!
Click to expand...
Click to collapse
You can relock the bootloader if you reinstall a stock rom and revert to stock recovery, just fyi... Also there have been reports that the warranty is not void if the issue was not caused by a faulty software. Also if you are new to Huawei, be careful. And READ! A lot of people don't read, and mess up their phone...
Instead of making a new thread about the same issues I'll pitch in here too. What is the safest way to root and unroot in case of warranty? LIke the OP I came from the Samsung ecosystem too but I get the feeling if I don't at least ask about Huawei's one I'll probably **** something up.
dariomrk said:
You can relock the bootloader if you reinstall a stock rom and revert to stock recovery, just fyi... Also there have been reports that the warranty is not void if the issue was not caused by a faulty software. Also if you are new to Huawei, be careful. And READ! A lot of people don't read, and mess up their phone...
Click to expand...
Click to collapse
Simply flashing stock rom will lock bootloader but Huawei have your data of unlocking bootloader.
undercontr said:
Simply flashing stock rom will lock bootloader but Huawei have your data of unlocking bootloader.
Click to expand...
Click to collapse
That way you could say that when i get the code, i void my warranty without actually unlocking the bootloader...
dariomrk said:
That way you could say that when i get the code, i void my warranty without actually unlocking the bootloader...
Click to expand...
Click to collapse
Huawei says they "could" apply fee on unlocked phones. Maybe relocking it restores warranty? I tried to ask them but damn Chinese they don't reply.
They could, but the chance of that happening is really low, especially if your device is 100% bricked, and it needs a motherboard swap
dariomrk said:
They could, but the chance of that happening is really low, especially if your device is 100% bricked, and it needs a motherboard swap
Click to expand...
Click to collapse
If it's hardbricked and bootloader is unlocked and the problem is not related to bootloader or a process you made that requires unlocked bootloader, I think they won't fee you because it has nothing to do with bootloader. But of course a company will always choose cheaper way. If a phone goes download mode or fastboot mode it's already saved anyway.
undercontr said:
If it's hardbricked and bootloader is unlocked and the problem is not related to bootloader or a process you made that requires unlocked bootloader, I think they won't charge you
Click to expand...
Click to collapse
Exactly
undercontr said:
If a phone goes download mode or fastboot mode it's already saved anyway.
Click to expand...
Click to collapse
I wish... I can't seem to be able to save mine, even though it shows up on fastboot on the pc. The phone itself won't turn on at all. I can't seem to lock the bootloader either, anything I flash now seems to have no effect. I just hope the Huawei service fixes it.
Makishima said:
I wish... I can't seem to be able to save mine, even though it shows up on fastboot on the pc. The phone itself won't turn on at all. I can't seem to lock the bootloader either, anything I flash now seems to have no effect. I just hope the Huawei service fixes it.
Click to expand...
Click to collapse
If you have access to fastboot mode, you can flash anything. You dont have to flash an img permenantly if you want to save your phone. Use
Code:
fastboot boot boot.img
you can boot your recovery without rooting your phone. You can even open your custom recovery and flash your system.img or stock boot.img.
undercontr said:
If you have access to fastboot mode, you can flash anything. You dont have to flash an img permenantly if you want to save your phone. Use
Code:
fastboot boot boot.img
you can boot your recovery without rooting your phone. You can even open your custom recovery and flash your system.img or stock boot.img.
Click to expand...
Click to collapse
I tried fastboot flash boot boot.img (and similarly, recovery.img, system.img, any partition I could flash, multiple times with multiple files) but the phone did not boot at all. Not even into the bootloader nor recovery. It was completely unresponsive. Now the phone is not in my hands so any suggestion is too late...

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