Call ringtone playing for SMS and won't stop! - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Hello friends! I really hope someone can help me with this issue. My mother has my old Samsung Note 3. For the last couple of weeks anytime she gets a text message the message notification tone plays but so does her incoming call ringtone. On top of that, the call ringtone won't stop playing. We can put the phone on silent but the ringtone won't actually stop until she restarts the phone.
A little background: I had the phone maybe a year before the note 4 came out and I immediately upgraded so she's had the phone I guess maybe two years. My phone was on Verizon. My mom has T-Mobile prepaid service. We've never had any problems until this. Well because she has prepaid she uses a Wi-Fi texting app called TextPlus or something like that. Again never any problems until a couple weeks ago. I asked her if she updated anything, I've checked all of her settings in the phone and the app. I even set the call ringtone to silent and sent a text and it still did it. It's not so much the ringtone as it is that it won't stop. We've even left it sitting for over an hour and it was still ringing.
What can I do to try to fix this? Any suggestions are greatly appreciated!!

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My friend called me yesterday and he was asking why you didnt answer your phone. Well i was like what the **** you didn't even call me. Later that day he was standing next to me when he calld me and it still didnt ring so whats the problem?
variskarhu said:
My friend called me yesterday and he was asking why you didnt answer your phone. Well i was like what the **** you didn't even call me. Later that day he was standing next to me when he calld me and it still didnt ring so whats the problem?
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Do you accidentally have them diverted to another phone or something? Really strange... Can you ring him?
The exact same thing happened to me a couple of days ago. The missus wanted to know why I hadn't rung her back, but I had no missed calls. I got my brother to ring me, stood next to me and it was showing it was ringing on his phone, bit my phone was oblivious to it! A reboot fixed it, but there's no way of knowing if it had happened. I could still send and receive texts.
A similar thing happened to me 2 days ago. The phone wouldn't ring, even when I called it from a different phone, but I did get a missed call notification. I had to restart and then re-choose a ring tone and then it worked again. I have no idea how this all of a sudden happened as I didn't change anything in the phone.
Were you using GPRS connection at the time? Because when connected to GPRS, and data is actively being sent/received, the phone will not respond and the caller will get an engaged tone.
This is ONLY when data is being sent/received, and only on GPRS, not 3G/HSDPA (Edge i'm not sure about)
Edit - this is based on quite old information from my early days with GPRS, you might want to check it.
I don't know what connection I was on, but I wasn't sending an engaged tone. Anyone ringing me had the ring tone, just no answer (obviously really as I couldn't answer even if I knew it was ringing!)
i have the same problem here. did anyone solve this yet?
thanks.
Is the "phone/ ring sound" switched of?

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This has been very annoying as it has caused my phone to ring at a meeting for example and at night when I'm sleeping. Has anyone had this problem? I haven't loaded any new programs that might affect ringtone...the only thing I have that controls ringtone in any form would be widgetlocker and TouchPal dialer - I've tried default dialer and it does the same thing as well.
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