Note 4 ( SM-N910C) Not Recognized by Dell Laptop - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi xda users,
I recently bought a Dell Inspiron 14 ( Model : 3443) laptop. The problem that i am facing right now is that my computer only charges my phone but if i connect to the third usb port it detects my phones as MTP device, but when i copy eg : songs the copying process will be stopped and my device will be automatically disconnect itself and after a second it will be connected as MTP again.
First i thought it my Note 4's fault but when i connect it inot my old Samsung Laptop it will be connected successfully. I don't know what is the issue whether it's my Laptop or my Phone.
But if i use some other phones like S3, S7 etc.. there is no issues with my laptop i am facing only with Note4 .
Please help me with this issue. Please Reply as soon as possible..
Thank You
Arjun
What's App : +97335372550
E-mail : [email protected]

TeenTouch said:
Hi xda users,
I recently bought a Dell Inspiron 14 ( Model : 3443) laptop. The problem that i am facing right now is that my computer only charges my phone but if i connect to the third usb port it detects my phones as MTP device, but when i copy eg : songs the copying process will be stopped and my device will be automatically disconnect itself and after a second it will be connected as MTP again.
First i thought it my Note 4's fault but when i connect it inot my old Samsung Laptop it will be connected successfully. I don't know what is the issue whether it's my Laptop or my Phone.
But if i use some other phones like S3, S7 etc.. there is no issues with my laptop i am facing only with Note4 .
Please help me with this issue. Please Reply as soon as possible..
Thank You
Arjun
What's App : +97335372550
E-mail : [email protected]
Click to expand...
Click to collapse
Could be a driver's issue. Clear the drivers for the Note 4 and reload them. Also check to see if USB debugging is checked and try toggling it.
Sent from my SM-N910T using XDA Free mobile app

nine5raptor said:
Could be a driver's issue. Clear the drivers for the Note 4 and reload them. Also check to see if USB debugging is checked and try toggling it.
Click to expand...
Click to collapse

Related

usb to bc i havnt this icon in my mda pro pls help

please help me i havnt this icon in the connection please help me what can i do i can not sync with my pc
than you
dod_i said:
please help me i havnt this icon in the connection please help me what can i do i can not sync with my pc
than you
Click to expand...
Click to collapse
USB to PC was not available in the earlier ROMs. You need to upgrade. By the way what functionality are you missing because of the absence of this icon?
Thank you for reply fastly but i have a problem that the pc can not see the mobile i did evry thing in the forums but no way the computer see it as unknow device and the active sync dosnt see the mople i know its a big problem
dod_i said:
Thank you for reply fastly but i have a problem that the pc can not see the mobile i did evry thing in the forums but no way the computer see it as unknow device and the active sync dosnt see the mople i know its a big problem
Click to expand...
Click to collapse
Please see if the usb connection is enabled in your active sync. Please uninstall AS and download and install the latest version of AS (AS 4.5). Also try to connect on another PC. The USB to PC icon you have mentioned has only one option in it to enable / disable enhanced features. Mine is in the disabled mode yet everything works fine. So the problem appears to be elsewhere. Also change the cable and see. In my friend's PC the device would not connect through the frount mounted USB ports of the PC but worked perfectly with one of the rear ports. Keep experimenting you will surely succeed.
dod_i said:
Thank you for reply fastly but i have a problem that the pc can not see the mobile i did evry thing in the forums but no way the computer see it as unknow device and the active sync dosnt see the mople i know its a big problem
Click to expand...
Click to collapse
Make sure you are using an original cable, not a replacement as some cables do not work as they do not have all the pins wired.
If the computer is recognising it as an "unknown device", that may be more of a problem. I agree that you should download the most recent version of AS(4.5) and let us know how you get on.
apd said:
Make sure you are using an original cable, not a replacement as some cables do not work as they do not have all the pins wired.
If the computer is recognising it as an "unknown device", that may be more of a problem. I agree that you should download the most recent version of AS(4.5) and let us know how you get on.
Click to expand...
Click to collapse
i havnt dealer for t-mobile in my country i bout it as used not new so i got only charger.case and cable but not original. by the way i do download as 4.5
thank you

[Q] USB Issues

Has anyone had huge USB issues concerning mass storage with their Nexus 4?
Every single time I plug it into my Windows 8 Pro computer and access the "device" it drops out and connects again.
Same applies with my Mac via AFT - it'll connect for a minute or so then drop out...
Really annoying when I have to copy stuff to and from the phone.
It's fine here on my Mac. Maybe your cable is dodgy?
It works fine on my W8. Make sure the cable is plugged is correctly. I must have put it in at an angle once and got a message that the USB device failed.
Sent from my Galaxy Nexus using xda premium

Nexus 4 is not recognized by computer

Hello.
Three weeks ago my Nexus 4 is recognized by my three computers (work, home and friend) like a drive. Now it is not anymore recognized by friend 's computer: I hear the sound of connection but no change in file manager. However it works fine on two other computers (home and work). In addition the Nexus 4 of my friend is always recognized by these three computers.
I tried to install N4 drivers on Friend 's computer. No change, my Nexus 4 is not recognized by friend's computer. I tried the debug mode too. No change. And the nexus 4 of my friend works on the three comptuters. Very frustrating .
These two Nexus 4 is updated with 4.2.2, in stock rom, not rooted, 16Go, v11.
Does someone could help me to solve this problem without saving my data and then restoring to factory values?:highfive:
Thanks.
I forgot to write that i used only one usb wire on the same usb port. To be sure that the problem is not the wire or the usb plug.
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Thanks for your answer. I will try your solution today. But I don't understand why the other nexus, unlike mine works fine on every computer.
Sent from my Nexus 4
Click to expand...
Click to collapse
Envoyé depuis mon Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
Click to expand...
Click to collapse
Thanks i will try your solutions tomorrow. But these solutions doesn't explain why one Nexus 4 works on the friend 's computer and the other Nexus 4 doesn t work: same wire and same usb plug.
I plugged the nexus on my computer. And I unistalled the driver of nexus in my device manager unplugged and plugged again the nexus. And then let windows recognize the nexus and install his own compatible driver. Thanks nhatters.
The problem was that for run application named carbon I had to install in computer first the adb driver and carbon for computer. And this driver does not recognize my nexus which have not carbon (for mobile install).
i had the same problem few minutes ago .. i just turned USB Debugging on and voila the PC detected my nexus 4.
Aha i had the same problem i just lowered the notification shade selected usb device n selected camera option and reverted back to the media transfer and that fixed it
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
juan_carlos__007 said:
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
Click to expand...
Click to collapse
Same problem for me on Windows 7. I have tried everything - different cables, different ports, enable/disable USB debugging. Even uninstalled drivers etc. It is getting detected on Windblows and is showing up in the taskbar as an USB device with a green mark. But it is not showing up as a drive or the MTP device. Frustrating to no end!
im gonna try to research in microsoft website which drivers are not originally installed in my computer and delete all the wird ones maybe some other driver from another hardeare like another cell phone or something is interfering. Hope I dont delete something that will make my computer not work right.
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
reiko09 said:
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
It's not the same because I've tried adb and nothing. Your problem can be fixed by modifying google drivers. In the other hand I tried a friends nokia phone with same usb cable and started installing drivers right away.. Mine does nothing, not even a connection sound just charging. so It's not the cable. I'm starting to think the micro usb port got damaged or something really wrong with the rom but still I've tried to see if reseting the phone works and nothing.
Seems like its an issue with 4.2.2. Since last week my N4 was acting very strange. when I connect to my pc; It would connect and disconnect every second. After checking in Device Manager; my Nexus 4 was listed under SAMSUNG Android Phone . I end up uninstalling it (plus check delete driver software). Then I rebooted my computer. It reinstalled the driver and now its working. Thought my wire was broke.
This worked for me, it shall work for everyone else
Open the start menu and type in device manager and click on it, it should npbringba window up. Now at the stop it should say android device or something similar, drop down that section and right click to delete "Google ADB Interface" which was for me should be for you also. After make sure you check the box in the confirmation to delete the driver. Reboot your PC plug in your device and enjoy!!!

[Q] USB device not recognized

I can't connect my phone to laptop it always shows it as unknown device .I have uninstalled it couple of in device manager and plugged it still same even its in USB debugging enabled .keep rebooting my laptop and keep trying still the same
Turn my off plug it to laptop them turn on still Its window 7. Tell me what to do ????? I think! It was rooted then I got OTA update (I was new I didn't know that I shouldn't install that I was happy to install on my rooted phone ) that's from where problem started I think.now I want to root my phone but it's not connecting .HELPPP
binsalamat said:
I can't connect my phone to laptop it always shows it as unknown device .I have uninstalled it couple of in device manager and plugged it still same even its in USB debugging enabled .keep rebooting my laptop and keep trying still the same
Turn my off plug it to laptop them turn on still Its window 7. Tell me what to do ????? I think! It was rooted then I got OTA update (I was new I didn't know that I shouldn't install that I was happy to install on my rooted phone ) that's from where problem started I think.now I want to root my phone but it's not connecting .HELPPP
Click to expand...
Click to collapse
Try reinstalling the drivers and/or use a different usb cable or different jack.
Believe me I have done all that different cable and PC reset my phone reset my PC .just because I have rooted my phone I can't send it for replacement and I can't unroot it without connect to PC and that is the problem .I'm here because this is my last hope .
Sent from my Nexus 4 using xda app-developers app
any updates on this?
i'm having the same problem. my n4 is not recognized - i've tried three different computers and i can't even get it to show up so i can move files in/out of the phone.
i bought this n4 used from kijiji. i just want to get it back to complete stock form with locked bootloader.
i've tried three different machines all windows 7 x64 - might try an xp machine but i think it's the phone
factory reset the phone
tried with and without usb debugging
tried 4 different cables
phone has unlocked bootloader
cannot get into recovery, i get an triangle with robot lying down
phone shows up as unrecognized usb device
binsalamat said:
Believe me I have done all that different cable and PC reset my phone reset my PC .just because I have rooted my phone I can't send it for replacement and I can't unroot it without connect to PC and that is the problem .I'm here because this is my last hope .
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If you have an unlocked bootloader use this tool to lock it: https://play.google.com/store/apps/details?id=net.segv11.bootunlocker
To unroot use the permanent unroot feature in SuperSU.
Order is important since the Bootloader tool requires root.
Sent from my Nexus 4 using xda app-developers app
binsalamat said:
I can't connect my phone to laptop it always shows it as unknown device .I have uninstalled it couple of in device manager and plugged it still same even its in USB debugging enabled .keep rebooting my laptop and keep trying still the same
Turn my off plug it to laptop them turn on still Its window 7. Tell me what to do ????? I think! It was rooted then I got OTA update (I was new I didn't know that I shouldn't install that I was happy to install on my rooted phone ) that's from where problem started I think.now I want to root my phone but it's not connecting .HELPPP
Click to expand...
Click to collapse
SeraldoBabalu said:
any updates on this?
i'm having the same problem. my n4 is not recognized - i've tried three different computers and i can't even get it to show up so i can move files in/out of the phone.
i bought this n4 used from kijiji. i just want to get it back to complete stock form with locked bootloader.
i've tried three different machines all windows 7 x64 - might try an xp machine but i think it's the phone
factory reset the phone
tried with and without usb debugging
tried 4 different cables
phone has unlocked bootloader
cannot get into recovery, i get an triangle with robot lying down
phone shows up as unrecognized usb device
Click to expand...
Click to collapse
Try following these directions to properly install the Google drivers.
http://forum.xda-developers.com/showthread.php?t=1830108
Thanks for your response!
Do still have that problem ?
How did slove it?
Sent from my Nexus 4 using xda app-developers app
thanks. i installed the android sdk and java jdk but still have the problem. i believe the problem is with the phone 100%
my nexus always shows that it's charging on AC whenever plugged in. doesn't matter if it even is to AC or USB. the phone shows up as unrecognized device with a bang in the USB section of the device manager. on some computers it doesn't even show up.
i tried on my macbook pro and it doesn't even show up there but in every case, the phone charges.
wondering if there's a switch or toggle somewhere that will turn it on and get it working
i'm going to install a windows xp VM as a last ditch resort and see if it at least shows up there.
SeraldoBabalu said:
thanks. i installed the android sdk and java jdk but still have the problem. i believe the problem is with the phone 100%
my nexus always shows that it's charging on AC whenever plugged in. doesn't matter if it even is to AC or USB. the phone shows up as unrecognized device with a bang in the USB section of the device manager. on some computers it doesn't even show up.
i tried on my macbook pro and it doesn't even show up there but in every case, the phone charges.
wondering if there's a switch or toggle somewhere that will turn it on and get it working
i'm going to install a windows xp VM as a last ditch resort and see if it at least shows up there.
Click to expand...
Click to collapse
Make sure your device is on MTP and try an other data cable which has no missing/broken data wires inside.
Sent from my Nexus 4 using xda app-developers app
yep it tried on mtp and ptp with 4 different cables. two original nexus 4 cables, one nexus 7 cable and a blackberry cable. they all work with my other nexus 4... just not this one.
the windows VM didn't work unfortunately.
SeraldoBabalu said:
yep it tried on mtp and ptp with 4 different cables. two original nexus 4 cables, one nexus 7 cable and a blackberry cable. they all work with my other nexus 4... just not this one.
the windows VM didn't work unfortunately.
Click to expand...
Click to collapse
That is strange, it should work with the Windows Virtual Machine.
Maybe it is to do with the standalone machine using it in the same time.
Sent from my Nexus 4 using xda app-developers app
Same problem here. USB is not recognized using my Nexus 4 ( it used to be recognized on two PCs, but no longer), but another Nexus 4 connects perfectly. I can only charge a USB rate on chargers that used to charge at ac rate. I've tried everything, and more than mentioned in this thread.
LG-E960, Tapatalk b4
I've ordered a replacement USB port via Amazon for $23. Once I install it, I'll update this thread.
LG-E960, Tapatalk b4
Hi guys,
Seems that I've got the same trouble. Got my N4 (stock ROM, 4.2.2) a couple of weeks ago and everything was ok - connection as MTP, connection for debug and so on. But yesterday I connected it to my PC and found that the device indicates charging but not USB connexion. So I've tried to reboot PC and N4, tried other cables and 2 other PCs (my with Win8, and those with Win7 and Linux Mint if matters). Other devices are ok (Huawei Honor, N7, Milestone2).
The phone just doesn't detect USB connection - in both MTP and PTP. Then I tried to plug in wall charger and connect back again to USB. AND IT WORKED! The phone detected the connection so I was able to mount it and detect with adb. I thought that the problem was solved but when I connected it next time - same ****. This time nothing helps (most likely that there wasn't any casual relationship between wall charger connection and temporary fix...)
What options I've got now? Try to root the device and look into syslog to detect if it's a software issue or disassemble the device and try to find any defects on USB port?
Thank you,
Alex
allookin said:
Hi guys,
Seems that I've got the same trouble. Got my N4 (stock ROM, 4.2.2) a couple of weeks ago and everything was ok - connection as MTP, connection for debug and so on. But yesterday I connected it to my PC and found that the device indicates charging but not USB connexion. So I've tried to reboot PC and N4, tried other cables and 2 other PCs (my with Win8, and those with Win7 and Linux Mint if matters). Other devices are ok (Huawei Honor, N7, Milestone2).
The phone just doesn't detect USB connection - in both MTP and PTP. Then I tried to plug in wall charger and connect back again to USB. AND IT WORKED! The phone detected the connection so I was able to mount it and detect with adb. I thought that the problem was solved but when I connected it next time - same ****. This time nothing helps (most likely that there wasn't any casual relationship between wall charger connection and temporary fix...)
What options I've got now? Try to root the device and look into syslog to detect if it's a software issue or disassemble the device and try to find any defects on USB port?
Thank you,
Alex
Click to expand...
Click to collapse
I got mine to work by using a 2 into 1 usb plug. The kind that comes with portable CD writers. Once I got it working I reflashed stock 422 and the problem is gone. Turns out it was a bad flash from the previous owner.
Sent from my Nexus 4 using Tapatalk 2
SeraldoBabalu said:
I got mine to work by using a 2 into 1 usb plug. The kind that comes with portable CD writers. Once I got it working I reflashed stock 422 and the problem is gone. Turns out it was a bad flash from the previous owner.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for advice. During this day it worked properly twice - the phone just started detecting connection. No obvious reasons for that... I got a new device with stock 422 from amazon and haven't flashed or event rooted it. How do you think, should I try to flash it with official 4.2.2? Now I can say that it's most likely a software issue.
allookin said:
Thanks for advice. During this day it worked properly twice - the phone just started detecting connection. No obvious reasons for that... I got a new device with stock 422 from amazon and haven't flashed or event rooted it. How do you think, should I try to flash it with official 4.2.2? Now I can say that it's most likely a software issue.
Click to expand...
Click to collapse
I'd say try a factory reset first and see how that works.
Sent from my Nexus 4 using Tapatalk 2
SeraldoBabalu said:
I'd say try a factory reset first and see how that works.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Tried it out - the result is the same. Now I can not even unlock the bootloader to reflash 422... Btw I didn't managed to find a 2into1 cable but checked if the same trick would work with USB hub with external power - it works really better. The device can detect the connection almost all the times and I can see it listed in adb devices and as a mounted storage. Though in fastboot mode this doesn't help. Device remains unrecognized.
allookin said:
Tried it out - the result is the same. Now I can not even unlock the bootloader to reflash 422... Btw I didn't managed to find a 2into1 cable but checked if the same trick would work with USB hub with external power - it works really better. The device can detect the connection almost all the times and I can see it listed in adb devices and as a mounted storage. Though in fastboot mode this doesn't help. Device remains unrecognized.
Click to expand...
Click to collapse
well if you're getting a connection to the computer but not in fastboot, your drivers might just need removal/reinstallation.
once you get it going, reflash the stock 4.2.2 from google and see how it goes.
if that doesn't work and you can get it going, get it replaced by Google.
if you can, try it on a mac.. they don't need the drivers installed. just run it all from terminal.
Okay, I've managed to track down the issue...
Once I got it available for fastboot I've unlocked bootloader and then flashed with Cyanogen. The problem remained but I could get dmesg output for plug-in event. I've managed to get logs for problematic case (doesn't detect USB data connexion) and for correct behavior case (when Android detects USB data connection).
No sense to put the whole log pieces here just a brief quotes.
For correct case:
Code:
Avail curr from USB = 500
For incorrect case:
Code:
Avail curr from USB = 1500
USB module firmware tells the system that it has detected data-connection and enabled low-power mode (500mA). In this case Android initiates mtp and adb:
Code:
<6>[62539.001178] adb_open
<6>[62539.001269] mtp_bind_config
<6>[62539.001422] adb_bind_config
And in problematic case USB module firmware incorrectly indicates for the OS that there are only power-connection (5V/ground). I cant say exactly where the issue is but there are only two options - bug in USB module firmware or physical fault of connection (pins, bus or whatever else). Anyway I've to replace USB module or just go with it and use adb over network (the matter is that sending the device back to Amazon seller from my country would cost me 1/3 of the purchase total so I consider that just unreasonable).
Thanks to LG - for my money I got not only a box with device but also whole lotta fun =)

USB connection to PC Windows 7 not working

My OP2 is not getting detected after connecting through USB on Windows 7 64bit. I see Bluetooth Peripheral device driver not found error. It was working before. USB debugging is enabled. I have installed Oneplus 2 drivers separately and tested,but still unable to connect. restarts also done..no luck..please help..have to transfer a lot of music,movies etc.
I have tested it after unlocking the phone. Not working.
I had downloaded Oneplus 2 toolkit and installed the drivers separately. No luck.
It was working before on the same PC .When I connected it first time, I had ran the setup and was able to transfer files to-and -fro. Now everytime i connect, it gives the weird Bluetooth driver error in the device manager.
I have checked on a different PC as well. Its not working. So its definitely the OP2 or its cable.
Have tried clear data on the medistorage app under settings/apps/all reboot and still no luck.
I had the same problem! I tried everything, in the end, it was the cable. I only noticed when it stopped charging my OPT, so I would advise you to check with another Computer if it works there. If not, try another cable! For me, all problems were solved with another cable. Have to contact OnePlus yet, the cable is not even one month old...
I hope you figure it out!
Same Problem!
I'm facing the same challenge. OP2 was connecting on any machine earlier but now it has simply stopped doing so. I have tried on 3 different machines with Windows 7/8 but with no luck. Does cable fall under warranty?
Have you tried connecting it while the phone is unlocked?
It would be stupid if thieves had access to a locked phone they don't own right?
thanks @elfogo25 . I too suspected its the cable and took it to the service center but they did not have a replacement. I still have couple of months on warranty for in-box accessories. Will visit them again.
Got the replacement cable from service center. Connected the cable to PC and viola!!!! saw the oneplus under drives..
For others having this issue, if you still have warranty for in-box accessories, log a call with the service center. Even if they say they dont have a replacement immediately, just log a request with them and they will get it in 3-4 days.
coolmaddy007 said:
thanks @elfogo25 . I too suspected its the cable and took it to the service center but they did not have a replacement. I still have couple of months on warranty for in-box accessories. Will visit them again.
Click to expand...
Click to collapse
Was your faulty cable charge normally ? Because my OP2's having same problem but the cable is still charging very fast.
coolmaddy007 said:
My OP2 is not getting detected after connecting through USB on Windows 7 64bit. I see Bluetooth Peripheral device driver not found error. It was working before. USB debugging is enabled. I have installed Oneplus 2 drivers separately and tested,but still unable to connect. restarts also done..no luck..please help..have to transfer a lot of music,movies etc.
I have tested it after unlocking the phone. Not working.
I had downloaded Oneplus 2 toolkit and installed the drivers separately. No luck.
It was working before on the same PC .When I connected it first time, I had ran the setup and was able to transfer files to-and -fro. Now everytime i connect, it gives the weird Bluetooth driver error in the device manager.
I have checked on a different PC as well. Its not working. So its definitely the OP2 or its cable.
Have tried clear data on the medistorage app under settings/apps/all reboot and still no luck.
Click to expand...
Click to collapse
i am having the same problem ..when i connect ,my phone via usb to pc, it only charges..no notification nothing it does not show anything connected in pc too,, please anybody help me... my mind is getting frustrated since last two days

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