Blacklisted Nexus 6P - Nexus 6P Q&A, Help & Troubleshooting

Hi everyone,
I bought a Nexus 6P on Shpock selling app the other day, the previous owner had factory reset the phone before sending it to me. I was setting up the phone, and it asked me to put in the previous owners Google account to continue set up, obviously I did not know the details, and my impatience to ask for them was too short as I wanted to get into the phone and use it.
Anyway I found a video on YouTube explaining how to bypass this security. I followed all the steps and did everything correctly.
And now it turns out, my Nexus has been blacklisted. It had apparently been done on the same date and time as I was doing the security bypass. I will attach a photo to show you all
So my question is, could it have been blacklisted because of the security bypass?
I also have the email from Google saying welcome to your new Nexus 6P attached, this is to show the times are accurate to the blacklist time on the report.
Cheers!

Looks like there is about a month difference between blacklist date and email date. 7/5 and 6/6. Maybe previous owner decided to ditch it because of the T-Mo blacklist?

Oh my god I genuinely didn't notice the months difference! How stupid of me to not realise something so simple! The seller said it was unlocked, but when I try GiffGaff sim card who are linked to O2-UK it asks for a sim unlock pin. I've ordered a unlock code online, maybe it will work? I think it might because I bought a EE sim card to test it out (T-Mobile and Orange joined to make EE) and I got a signal on it??

LDH2K10 said:
Oh my god I genuinely didn't notice the months difference! How stupid of me to not realise something so simple! The seller said it was unlocked, but when I try GiffGaff sim card who are linked to O2-UK it asks for a sim unlock pin. I've ordered a unlock code online, maybe it will work? I think it might because I bought a EE sim card to test it out (T-Mobile and Orange joined to make EE) and I got a signal on it??
Click to expand...
Click to collapse
In the US so not too sure of the carriers in your market, but the 6P is designed to be unlocked for any US sim (T-Mo, Sprint, Verizon, ATT I know for sure). It's not like a Samsung where you're tied down to one carrier. But if the phone does need an unlock I'm not aware of, the previous owner may have botched it and thus caused the blacklist.

Any possibility of it being a contract phone with an unpaid bill you think? Because i don't understand why it would be locked to one network and not be a contract phone, unless it was purchased from the EE store and locked to that network by default, I have no idea

LDH2K10 said:
Any possibility of it being a contract phone with an unpaid bill you think? Because i don't understand why it would be locked to one network and not be a contract phone, unless it was purchased from the EE store and locked to that network by default, I have no idea
Click to expand...
Click to collapse
I just did some cursory research. Seems T-Mobile (and maybe by extension EE?) is keen on locking SIMs regardless of if they were unlocked originally. Just saw this link http://www.t-mobile.com/company/com...olicy/unlock-your-mobile-wireless-device.html.
Would definitely contact T-Mo directly since they're the one who blacklisted it. Maybe you can talk to them about removing the block since you're not the original phone owner with whom they have issues.

eregev said:
I just did some cursory research. Seems T-Mobile (and maybe by extension EE?) is keen on locking SIMs regardless of if they were unlocked originally. Just saw this link http://www.t-mobile.com/company/com...olicy/unlock-your-mobile-wireless-device.html.
Would definitely contact T-Mo directly since they're the one who blacklisted it. Maybe you can talk to them about removing the block since you're not the original phone owner with whom they have issues.
Click to expand...
Click to collapse
Just made a strange discovery... apparently the IMEI of this phone is not recognised by T-Mobile???
I have no idea wtf is going on, guess I could call them and ask, but by the looks of it, I won't get anywhere with them!

That is odd. I definitely call them, humans are more understanding and creative than the website. Ask nicely, use flattery, and let us know what happens either way.
Sent from my Nexus 6P using Tapatalk

eregev said:
That is odd. I definitely call them, humans are more understanding and creative than the website. Ask nicely, use flattery, and let us know what happens either way.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yeah will do! Cheers for the advice/help anyways! ?

Turns out my phone is not blacklisted from EE network, so sticking to them ?
Sent from my Nexus 6P using XDA Free mobile app

Beautiful! Enjoy your phone!
Sent from my Nexus 6P using Tapatalk

eregev said:
Beautiful! Enjoy your phone!
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Turns out it works with the internet only but blocked from receiving calls/texts and making calls/sending texts :/

LDH2K10 said:
Hi everyone,
I bought a Nexus 6P on Shpock selling app the other day, the previous owner had factory reset the phone before sending it to me. I was setting up the phone, and it asked me to put in the previous owners Google account to continue set up, obviously I did not know the details, and my impatience to ask for them was too short as I wanted to get into the phone and use it.
Anyway I found a video on YouTube explaining how to bypass this security. I followed all the steps and did everything correctly.
And now it turns out, my Nexus has been blacklisted. It had apparently been done on the same date and time as I was doing the security bypass. I will attach a photo to show you all
So my question is, could it have been blacklisted because of the security bypass?
I also have the email from Google saying welcome to your new Nexus 6P attached, this is to show the times are accurate to the blacklist time on the report.
Cheers!
Click to expand...
Click to collapse
edit the attahced image to hide your email

Related

AT&T now blacklisting stolen or inproperly scanned phones.

I didn't see a thread on this so I thought I'd warn anyone who doesn't know.
AT&T now blacklisting stolen phones.
AT&T is now blacklisting all reported stolen phones, or devices they say were "Improperly scanned" out of inventory and major retailers such as Best Buy or Wal-Mart. What this means is that sometime after inserting your SIM card into one of these phones, AT&T will lock your SIM card and you will either get a message stating the device is blocked from the network, or the phone will only call AT&T's security division. Even if you put it back in another phone.
This lock is supposed to occur within minutes according to AT&T, however we have seen it take up to weeks for the lock to occur. This also applies to any pre-paid service such as Straight Talk and Red Pocket who use AT&T phones. If you are on one of these plans, you must call your carrier, not AT&T and request the account be unlocked.
Sounds like a good plan right? The only problem with this is, at this time, unlike Verizon, Sprint, and other carriers, there is no way to call in and check the IMEI before you purchase a used or refurb phone. Thus, if you buy a phone from Craigslist, Ebay, or a local used phone store, its imposable to check the esn like you would a CDMA phone to determine if it has been reported lost or stolen.
The best you can do is put your SIM in the phone and try it out before you buy it and, more importantly, make sure there is a return policy at the store you buy it from. At this time there seems to be no sure fire way to determine if a phone you buy from an individual or online has been reported lost or stolen, and AT&T will not unblock any phone reported stolen except by the person who reported it.
The only exception is if you have purchased a phone from a major retailer. In that case AT&T security division reports that if you take the phone back with the receipt, they will unblock it.
Just reading this reminds me about insurance scams where someone would sell their old phone on some site and then call in the phone as stolen. To me: this is just another risk for buying used phones now. Then again: I recall reading a very recent article about a iphone theft ring in San Francisco. Maybe it's better off this way.
Puts ATT in hard spot. They can either let the thieves sell the units and then the end customer's are unknowingly screwed or let the units work. I suppose their rationale is that if the unit stops working they can report who sold them the phone?
I think they very well should blacklist phones reported as stolen. They've been doing it in Europe for years. My problem is, unlike every other major carrier, you cannot verify if a phone is stolen or not before you buy it. This doesn't punish the thieves so much as the person who unknowingly buys it.
killgorian said:
I think they very well should blacklist phones reported as stolen. They've been doing it in Europe for years. My problem is, unlike every other major carrier, you cannot verify if a phone is stolen or not before you buy it. This doesn't punish the thieves so much as the person who unknowingly buys it.
Click to expand...
Click to collapse
If it's reported stolen that's one thing - but what about the phones that somebody hasn't paid their bill to on the major carriers - the money owed goes on that person's SS# anyways for life until they settle up - I see bad esn's being sold on ebay all the time. I don't feel bad flashing a phone to cricket with a bad esn since it's tied to somebody's social. If it's stolen by thieves of course - lock em down. I'm just sayin'
mook_ said:
the money owed goes on that person's SS# anyways for life...
Click to expand...
Click to collapse
No. 7 years max.
killgorian said:
My problem is, unlike every other major carrier, you cannot verify if a phone is stolen or not before you buy it.
Click to expand...
Click to collapse
Yes. This service should have been offered FIRST and then a couple of years later they should have introduced the banning practice. As it is I can see a lot of people making honest mistakes.
You can call into att and have them check the numbers on the phone ...I just did this a week ago with my one x after getting.burnt on one
Sent from my HTC One X using Tapatalk 2
Some online stores have a very efficient and reliable pre-purchase customer care.
I bought my AT&T phone from europe from negrielectronics.com and I clearly asked to know the IMEI of the device before placing the ordere since we have some specific IMEI issues here n Europe.
They could immediately email me the code.
So just ask if you want to purchase on the internet; maybe you'll be lucky.
We can actually deactivate stolen / lost phones,
I`m not sure about blacklisting, savedesk knows that,
After we make reports on lost/stolen phones we just send them to savedesk
It has always been a long before practise to ask the customer to rescan again to where you have bought the phone in cases of phones tagged as warehouse are not deactivated
this post is approved by the national potato safety regulation
hey guys - so i just got taken. bought a phone on CL and turns out it's blacklisted. do you know if there's anyway for ATT to check who this phone belonged to based on IMEI? my long shot is maybe contacting original owner (i know ATT doesn't give out information) but could THEY possibly contact original owner and tell him someone found his device?
i figure this is better than me tossing the device?? any thoughts?
piotrus22 said:
hey guys - so i just got taken. bought a phone on CL and turns out it's blacklisted. do you know if there's anyway for ATT to check who this phone belonged to based on IMEI? my long shot is maybe contacting original owner (i know ATT doesn't give out information) but could THEY possibly contact original owner and tell him someone found his device?
i figure this is better than me tossing the device?? any thoughts?
Click to expand...
Click to collapse
If you have any of the seller's info you can report it to authorities.
The only info i have is a cell phone number. Which was a pay as you go number. So i dont think they can do anything if sim card has been tossed right?
What will they authorities do? Dont they have more important things? Ill they confiscate the phone? I just realized i could sell it for use in Europe potentially?
piotrus22 said:
The only info i have is a cell phone number. Which was a pay as you go number. So i dont think they can do anything if sim card has been tossed right?
What will they authorities do? Dont they have more important things? Ill they confiscate the phone? I just realized i could sell it for use in Europe potentially?
Click to expand...
Click to collapse
it's IMEI programmed.
so no matter what SIM you'll use it will still be blacklisted,
as long as a stolen phone can receive a signal and passes through AT&T's database it will automatically send out a code to lock out the phone,
it is n "as-is" basis though,
depends entirely on the phone
deathnotice01 said:
it's IMEI programmed.
so no matter what SIM you'll use it will still be blacklisted,
as long as a stolen phone can receive a signal and passes through AT&T's database it will automatically send out a code to lock out the phone,
it is n "as-is" basis though,
depends entirely on the phone
Click to expand...
Click to collapse
Hi, my first post here.
I have a customer (I do computer repair, not cell phones) who unknowingly bought a "blacklisted" att phone an HTC one x from craigslist. Is there anything he can do? I told him I would look into it to try and help him out. But I know nothing of cell phones. The guy's like 60 trying to make a few bucks while in retirement buying and selling cell phones.
He used it for a day or so then it just stopped working. when his att sim was deactivated he went to att as he knows the folks who work in the local store. They cleared his sim card, but not the phone. They weren't interested in taking the phone from him either. They said it could be blacklisted for several reasons from non-payment, to stolen or some other reason, but they couldn't tell him the reason. Some advice or a point in the right direction would be greatly appreciated. Would unlocking the phone make any difference (to use on another carrier) or is he just basically screwed with this one?
Thanks,
Chris
SIM unlock it and have it on T-Mobile.
Lil Chris said:
Hi, my first post here.
I have a customer (I do computer repair, not cell phones) who unknowingly bought a "blacklisted" att phone an HTC one x from craigslist. Is there anything he can do? I told him I would look into it to try and help him out. But I know nothing of cell phones. The guy's like 60 trying to make a few bucks while in retirement buying and selling cell phones.
He used it for a day or so then it just stopped working. when his att sim was deactivated he went to att as he knows the folks who work in the local store. They cleared his sim card, but not the phone. They weren't interested in taking the phone from him either. They said it could be blacklisted for several reasons from non-payment, to stolen or some other reason, but they couldn't tell him the reason. Some advice or a point in the right direction would be greatly appreciated. Would unlocking the phone make any difference (to use on another carrier) or is he just basically screwed with this one?
Thanks,
Chris
Click to expand...
Click to collapse
AT&T is very strict with matters pertaining to blacklisted phones,
reactivation of a valid sim card is possible but not the phone,
i never had actual experience with AT&T phones since i'm not in the US and we only had experience navigating them during our training at AT&T tech support,
but you can try flashing the stock generic firmware from a AT&T HTC one X and using a T-mo sim instead of a AT&T sim to prevent execution and authentication of IMEI protocols which are nessesarry to deactivate the blacklisted phone,
Welcome to the bad ESN world
Sent from my SCH-I535 using xda app-developers app
cell128 said:
Welcome to the bad ESN world
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
And corporate controlled america
--------------------------------------------------------------
By staring at this post you have waived your right to privacy
Complaints will be trolled accordingly
Im a bit confused. Maybe someone could shed some light. Can a at&t iphone that is not in good standing with at&t be used on straight talk. If so must it be a ST Tmobile sim?
Im buying my mom an at&t iphone 4s off CL and want to make sure it can be activated. Thanks!!
themow said:
Im a bit confused. Maybe someone could shed some light. Can a at&t iphone that is not in good standing with at&t be used on straight talk. If so must it be a ST Tmobile sim?
Im buying my mom an at&t iphone 4s off CL and want to make sure it can be activated. Thanks!!
Click to expand...
Click to collapse
As long as it is not reported lost or stolen it can. If it has been blacklisted, no it cannot.

AT&T and Sprint branded phones are carrier locked

http://www.amazon.com/dp/B00PI1HJCS/
http://www.amazon.com/dp/B00PI1G69K/
Click on "without a service plan" it will state they are carrier locked.
Cheetohz said:
http://www.amazon.com/dp/B00PI1HJCS/
http://www.amazon.com/dp/B00PI1G69K/
Click on "without a service plan" it will state they are carrier locked.
Click to expand...
Click to collapse
No they aren't. There are multiple threads to confirm this. I have a Sprint Nexus 6 and it works on T-Mobile with no problem.
Not true. I have a "Sprint" N6 and popped in my AT&T sim and it works fine.
Has anyone been able to confirm this if purchased from Amazon?
derfnoslen said:
No they aren't. There are multiple threads to confirm this. I have a Sprint Nexus 6 and it works on T-Mobile with no problem.
Click to expand...
Click to collapse
Purpleclad said:
Not true. I have a "Sprint" N6 and popped in my AT&T sim and it works fine.
Click to expand...
Click to collapse
It depends on what batch you got. Only the initial Amazon batches were unlocked. The later Sprint Amazon batches are sim locked AFAIK.
Skripka said:
It depends on what batch you got. Only the initial Amazon batches were unlocked. The later Sprint Amazon batches are sim locked AFAIK.
Click to expand...
Click to collapse
I got a Nexus 6 straight from Sprint, and I'm using my Verizon sim. The Verizon sim actually works better. I only have data with my sprint sim I can't send or receive texts or make or receive calls. I get a message cannot validate you account when trying to make a call. Everything works flawlessly with my Verizon sim.
Sent from my Nexus 6
Not to sound like an advertisement but I got my att model from bestbuy sim locked and used Cellunlocker to unlock it.
as of this moment, onlty att locks the sim. people are speculating if verizon will also do this, but its only att at the moment.
Another nod for Sprint being unlocked. I just put my N6 that I got 2 days after it hit the Sprint shelf on Tmobile and it rings for incoming calls again. Sprint has network issues and I got tired of missing calls and having cust service always start out with "factory reset your phone." My note 3 had the same issue on Sprint. 15 mins for Tmob to setup the account and put the sim in. 0$ and a better plan price to boot.
simms22 said:
as of this moment, onlty att locks the sim. people are speculating if verizon will also do this, but its only att at the moment.
Click to expand...
Click to collapse
my experience with Verizon's version of the Galaxy Nexus left a bad taste in my mouth. I will be very very hard pressed to ever buy a verizon branded phone ever again. they do get my money though. That I don't mind paying for because I have signal everywhere I go and the legacy unlimited data plan.
The carrier locks aren't really a big deal in any case. $20 and you can get it unlocked at any number of cell unlocking sites.
Would rather it not be locked at all, but isn't that big of a deal....
I just paid to get mine unlocked so I can sell my nexus. I really don't like it
konaman said:
I just paid to get mine unlocked so I can sell my nexus. I really don't like it
Click to expand...
Click to collapse
What you don't like about it?
yellowman82 said:
What you don't like about it?
Click to expand...
Click to collapse
Probably the paying part to need to unlock it.
As of today, if you are not under contract with the carrier that the phone is locked to, or owe them money due to an EIP, they have to unlock the phone.
http://www.tmonews.com/2015/02/new-carrier-phone-unlock-regulation-active-from-today/
v8dreaming said:
As of today, if you are not under contract with the carrier that the phone is locked to, or owe them money due to an EIP, they have to unlock the phone.
http://www.tmonews.com/2015/02/new-carrier-phone-unlock-regulation-active-from-today/
Click to expand...
Click to collapse
The nexus was never locked to begin with unless you had a contract through AT&T, all other versions are unlocked from factory
Sent from my Nexus 6 using XDA Free mobile app
A2CKilla said:
The nexus was never locked to begin with unless you had a contract through AT&T, all other versions are unlocked from factory
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I'm not sure you read my post correctly, as that's what my post pertained to. Contracts, EIP, or if they bought the phone outright from AT&T etc.
v8dreaming said:
I'm not sure you read my post correctly, as that's what my post pertained to. Contracts, EIP, or if they bought the phone outright from AT&T etc.
Click to expand...
Click to collapse
it's still wrong information, mine is with a contract through sprint, it's still fully unlocked, I can put any sim in and I'm good to go, t-mobile was the same way, at&t was the only one that did a lock and we still have yet to find out about verizon
HELP
im looking to purchase an AT&T Nexus 6 from clist TODAY to use on Sprint. I got a sprint nano sim and was wondering if i can activate it. I heard you give sprint the IMEI number without the last digit or something. Has anyone done this? Anything i should know? im searching and googling and havent gotten a solid answer before i drive an hour to meet this guy. thanks in advance
edisepic said:
im looking to purchase an AT&T Nexus 6 from clist TODAY to use on Sprint. I got a sprint nano sim and was wondering if i can activate it. I heard you give sprint the IMEI number without the last digit or something. Has anyone done this? Anything i should know? im searching and googling and havent gotten a solid answer before i drive an hour to meet this guy. thanks in advance
Click to expand...
Click to collapse
AT&T are the only ones that are carrier locked, unless it was purchased outright or paid off, I would really double check with whoever you're buying it from and have them meet you at a sprint store to actually check everything out before you commit
Sent from my Nexus 6 using XDA Free mobile app

Will this new root help me unlock my weird t-mobile GS7 edge?

Hey guys,
i got this legit t-mo gs7e which came for free through this promotional agency. it is clearly branded as t-mobile and only works with t-mobile US sim card, but t-mo hotline keeps saying it is not a t-mobile phone. longer description in this thread which i accidentally posted in the GS7normal section: (i asked for the thread to be moved over here to avoid double post but nothing happened)
https://forum.xda-developers.com/tmobile-galaxy-s7/help/unlockable-t-mobile-s7-edge-t3572986
will this new root help me making any use of this phone or do i have to just buy a new one? i been on the hotlines for about 3 weeks now and about to give up and just try to sell it and buy something else, so you people are really my last resort.
also willing to tip if someone can guide me through the process.
definately a legit, not-blocked, paid-off phone, just nobody can remove the sim-lock and i need to use it both in foreign countries and on diff networks in the US.
thanks in advance,
b
bingo500 said:
Hey guys,
thanks in advance,
b
Click to expand...
Click to collapse
Read this - maybe help
https://forum.xda-developers.com/tmobile-s7-edge/how-to/unlocked-sm-g935t-t-mobile-t3487667
Is it a G935T?
tengtengvn said:
Is it a G935T?
Click to expand...
Click to collapse
yes, G935TUVU4BQB1
jasons1004 said:
Read this - maybe help
https://forum.xda-developers.com/tmobile-s7-edge/how-to/unlocked-sm-g935t-t-mobile-t3487667
Click to expand...
Click to collapse
thanks, i read through this before, but 1) the thread is actually mad old and not for nougat firmware and 2) it seems like nobody was able to actually remove the sim-lock with this, just remove the bloatware etc.
[/COLOR]
bingo500 said:
thanks, i read through this before, but 1) the thread is actually mad old and not for nougat firmware and 2) it seems like nobody was able to actually remove the sim-lock with this, just remove the bloatware etc.
Click to expand...
Click to collapse
I don't think there is any hack or anything to sim unlock the phone. I believe it hinges on getting your imei into the tmo database, or using a paid service. Check this post and maybe try and contact that TMobile rep: https://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032/post65795953
It will not help you unlock the sim lock.
I have been watching your comments since your firdt post about yiur phone and i hate to say it but i think you are going to have to use a pay service.
Sent from my SM-G935T using XDA Premium HD app
thanks guys, pretty sure a paid service won't be able to unlock it, that thread yrrch mentioned also has a couple people in it w similar phones where the paid ones didn't help.. but i'll def try call that higher level t-mo rep that is mentioned in there. it is one of these "partner purchase" programs i believe.
edit: matter of fact i reached out to unlockradar.com couple days ago, they can't unlock it either.
bingo500 said:
thanks guys, pretty sure a paid service won't be able to unlock it, that thread yrrch mentioned also has a couple people in it w similar phones where the paid ones didn't help.. but i'll def try call that higher level t-mo rep that is mentioned in there. it is one of these "partner purchase" programs i believe.
edit: matter of fact i reached out to unlockradar.com couple days ago, they can't unlock it either.
Click to expand...
Click to collapse
Yeah, I guess a paid service requires that your phone be registered in the carrier's database. Then if the unlock app doesn't work, you could choose to pay. So hopefully you can reach that woman and have her help! Good luck and keep us posted
OK, so I have a question. I'm Trying to move from t-mobile to Verizon but I'm trying to keep my same phone. So no matter what I do im better off getting a new phone?
To unlock that device you'll need to find a store that has the equipment to do it. There are boxes out there that unlock immediately through a connected cable.
Araltd said:
To unlock that device you'll need to find a store that has the equipment to do it. There are boxes out there that unlock immediately through a connected cable.
Click to expand...
Click to collapse
Are you sure of this statement ? I've read that T-Mobile App SIM lock is impossible to hack.
lapocompris said:
Are you sure of this statement ? I've read that T-Mobile App SIM lock is impossible to hack.
Click to expand...
Click to collapse
The models that have unlock device apps can only be unlocked (Tmobile metropcs possibly others?) will have to be unlocked thru the app (AFAIK) other models (certain models, which vary accordingly) can be unlocked instantly thru cable.
Now, is it "impossible to hack"? I dunno? I don't think anything is impossible to hack.... (don't read into that, I'm not saying it's been done, I'm merely making a statement that's all)
Sent from my Rooted Galaxy S7 EDGE on Android 7.0 Nougat, here's the instructions how to do it!
I believe the device was purchased from Samsung.com and only those devices are not recognized by T-Mobile unlock app.. I heard that you've to call T-Mobile business support instead of technical support for this issue.. I had the same wth an S7 and was discussing in S7 forums
Sent from my iPhone using Tapatalk

tmobile oneplus 6t unlocking

The OnePlus 6t from T-Mobile USA is a grate phone don't get me wrong but OnePlus should have nto let them lock the bootloader. Come one the process to get it unlocked is bad you have to get the Sim card slot unlocked by TMobile then go to OnePlus com to unlock the bootloader and I did that and it did not work to get the code from OnePlus it's been like 2 weeks for me waiting from them and calling to get it resolved. So I'm righting this to ask everyone to pleas help me out by pleas giving me a there unlock code after they use it on there phone so I can install havoc os 2.0 on the op 6t. What in and getting this code from OnePlus does not work and they say it's going to come but never does for me.
I'm going to guess that the unlock code is phone-specific and tied to the IMEI. I seriously doubt that OnePlus and T-Mobile would have accepted a bootloader unlock that could be duplicated so easily.
Your best bet for recourse here is to continue to hold OnePlus and T-Mobile accountable for the delays. I got my code in right around a week and that seems to be the norm from other reports. If T-Mobile has granted your bootloader unlock through the proper channels, and if you really have been waiting an abnormally long time, there should be no reason why they are taking longer in your case. If you have to, take to social media like Twitter and the forums where the issue can be seen by others who might be considering purchasing the phone through T-Mobile and who might be swayed to go another route.
The codes are unique to each phone; someone else's code won't help you.
Why not return the phone and buy direct from OnePlus?
Sent from my ONEPLUS A6013 using Tapatalk
Frankenscript said:
The codes are unique to each phone; someone else's code won't help you.
Why not return the phone and buy direct from OnePlus?
Click to expand...
Click to collapse
Can't return the phone because I have had the phone for two months
Looks like you have to wait, then. Sorry!
I don't understand why anybody interested in modding their phone would by from T-Mo, since the need to go through the unlock process was well documented.
You could also sell it and buy a new one from OnePlus but of course you will take a financial hit.
Good luck!
Sent from my ONEPLUS A6013 using Tapatalk
Frankenscript said:
Looks like you have to wait, then. Sorry!
I don't understand why anybody interested in modding their phone would by from T-Mo, since the need to go through the unlock process was well documented.
You could also sell it and buy a new one from OnePlus but of course you will take a financial hit.
Good luck!
Click to expand...
Click to collapse
The resion I bought the phone from them is because the way it connects to the network is better then when it was bought from oneplus. I know it's the same phone and antenna but it's just something that makes the phone work better and I think it's because it's certified buy TMobile. Don't know thou
NickMidd91 said:
The resion I bought the phone from them is because the way it connects to the network is better then when it was bought from oneplus. I know it's the same phone and antenna but it's just something that makes the phone work better and I think it's because it's certified buy TMobile. Don't know thou
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Click to collapse
What? This makes literally no sense. It's the same phone just different software an international model will work 100% the same on T-Mobile. And dude spell check is your friend that is a mess.
bladestonez said:
What? This makes literally no sense. It's the same phone just different software an international model will work 100% the same on T-Mobile. And dude spell check is your friend that is a mess.
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Not really man sorry to burst your bubble but OnePlus sead that had to change things in the phone to work 100% on the TMobile network. Would not say what they did.
NickMidd91 said:
Not really man sorry to burst your bubble but OnePlus sead that had to change things in the phone to work 100% on the TMobile network. Would not say what they did.
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Link? Because I'm certain this is not true otherwise people would not be able to use international on T-Mobile or any other non T-Mobile phone on T-Mobile.
So much garbage in this thread. I'm on the TMO version, running international firmware, and it's flawless. Not a single problem getting sim unlock and bootloader unlock (not to mention that my phone is NOT paid off), and there are many others with the same experience. Do better. It's not that hard.
I got my phone Sim unlocked within 2 days of getting in on November 1st. Didn't have to make any payments on it or anything. Soon as I was Sim unlocked I submitted my request for unlock token. By 11/8 I was Sim and bootloader unlocked. Been running international firmware since. Haven't looked back. International firmware SO much better then what tmo provides.
If it's been two weeks since sending to OP I'd be on them asking for a status and a reason for the lengthy delay. OP has stated the unlock token is 7 day waiting period and I got mine right at day 7. I'd hound them for a reason and request a unlock token asap
Sent from my ONEPLUS A6013 using XDA-Developers Legacy app
I am a trucker (READ: DRIVE THROUGHOUT THE COUNTRY!) who had the TMO OOS 3 WEEKS before sitting down to swap it away! Have been with the unbranded one now for the best part of another 3 weeks, and all i can say that all that "optimized" mumbo jumbo works to a degree, from what i can tell from this dude!
thedrizzle said:
So much garbage in this thread. I'm on the TMO version, running international firmware, and it's flawless. Not a single problem getting sim unlock and bootloader unlock (not to mention that my phone is NOT paid off), and there are many others with the same experience. Do better. It's not that hard.
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Damn so I tried once asking tmo to unlock sim but they told me to pay it off first....but next time what I will say is I'm leaving the country for a couple months and I need the sim unlocked....you think that'll work?lol

T-Mobile (USA) Carrier Lock

I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that *some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Mikesmith2738 said:
I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that “some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
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*Bump*
How do you know it's still locked?
Do you have an account with T-Mobile? Contact their Twitter at TMobile help they are usually way more helpful then calling or chatting thru their website and I've personally unlocked dozens of phones like that, paid off or not.
Outbreak444 said:
How do you know it's still locked?
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When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Mikesmith2738 said:
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
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If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
VICosPhi said:
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
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Again, their support said they entered it in the system to unlock and it's not working so I don't know what to do next. It's a weird position to be in.
It's my understanding that they used to unlock with an app, but that now it's built into the firmware? In any case, can't get it to work and they have literally said there's nothing else they can do which is really strange.
Mikesmith2738 said:
Again, their support said they entered it in the system to unlock and it's not working.so I don't know what to do next. It's a weird position to be in.
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If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Sent from my SM-G975F using Tapatalk
VICosPhi said:
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
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It's directly from T-Mobile, and I gave them a screen shot of the IMEI which they confirmed over and over.
If they can't unlock it, can a third party?
No one knows?
Mikesmith2738 said:
No one knows?
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Try with a non T-mobile SIM and if it is still locked, take it to the T-mobile store and have them call customer service to unlock. This way the store representative can let them know it is in fact locked.
Sent from my SM-G975F using Tapatalk
Mikesmith2738 said:
No one knows?
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Bump
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
Do we know if we can use a code to unlock the phone with different firmware? Are we stuck using T-Mobile's unlock protocol/app?
HtcOnekid said:
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
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That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
Mikesmith2738 said:
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
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I traded in the S10+ to the LG g8 just to make sure is the phone since the LG still has the unlock app I'll test and see
Edit: asked TMobile via Twitter for the unlock and when through the app , pressed permanent unlock and walla
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it. I tried 3rd party unlockers and they said they couldn't unlock it. (all attempts with codes failed)
It was a real cluster-f.
I just buy my phones from ebay now. No carrier junk or branding and none of this nonsense either. Paypal is great if a seller tries to jerk you around. Fortunately I haven't had any problems.
djlee0314 said:
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
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Click to collapse
Yeah their training is clearly a little behind, but I went through their escalations team and everything and they literally said the had "exhausted all efforts" and added that "some phones can't be unlocked". How crazy is that?
So my current question is... are there still third party unlocks possible?
cpufrost said:
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it.
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Mines similar, a promo free phone with no obligation.

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