screen dead but want to copy data - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi Forum,
My friend has Note 4.. screen has gone dead.. he's planning to send it to service centre (has insurance), but before doing that he want to copy data on PC & erase everything on it. Unfortunately he hasn't enabled USB debugging & he was saying something about Samsung recovery option disabled by network operator (didn't hear very well about it)
Is there anything he can do to take full backup & wipe everything before sending to service centre?
p2kin

He can try the Samsung Find My Mobile feature to locate and unlock the phone, then copy all the contents of internal sd card when connected to PC before erasing them. But this only works if signed in on the phone's Samsung account.

GrippingSphere said:
He can try the Samsung Find My Mobile feature to locate and unlock the phone, then copy all the contents of internal sd card when connected to PC before erasing them. But this only works if signed in on the phone's Samsung account.
Click to expand...
Click to collapse
Sure thanks, I'll ask him to give it a go

I just learned that he has tried your suggested option.. unlock is disabled... so can't unlock it

You can try this:
How To Unlock Android Device With Cracked Or Broken Screen
http://techviral.com/how-to-unlock-android-with-broken-screen/
-sent via http://techviral.mobi

Related

locked out of g1 >:/

i reset my g1, factory reset.
i don't have a data plan, so now when i turn it on. it bring me to a tutorial, i skip that put in my gmail info and it says various things about not having a data connection and contacting customer care. i was on the phone with CC for 30 min and all they said was to get a data plan, which i can't get until next month. how can i get into my phone?!
If you got friend w/ data ask to hold that card.
OR search goog for activate G1 without data plan...
Find a free wifi hotspot and connect to it when you try to login next time.
psychoace said:
Find a free wifi hotspot and connect to it when you try to login next time.
Click to expand...
Click to collapse
You can't get to the wireless setting to turn on wifi from the activation. He needs to read up how to adb it I believe.
phuKKah said:
You can't get to the wireless setting to turn on wifi from the activation. He needs to read up how to adb it I believe.
Click to expand...
Click to collapse
It worked for me and all I had in there was the sim card that comes included with the box. Keep hitting next and it will eventually ask you to connect to a wifi connection since it wont find a cell data connection.
thanks, but mine doesn't ask to connect to wifi. what firmware did you have? and i think i'll just google it.
lxbinghamxl said:
thanks, but mine doesn't ask to connect to wifi. what firmware did you have? and i think i'll just google it.
Click to expand...
Click to collapse
hmmm i used a 2.1 rom maybe that's why.
please make sure you have rc29 or lower by typer (enter)reboot(enter)
if the phone reboots then you have rc 29 or lower.
if not, follow this guide to downgrade to rc29
2. Mount your SD card in Windows and reformat it as FAT32. The HTC
bootloader won't be able to see the RC29 (or RC7) image otherwise. Make
sure you back up all your files first!
3. Download the appropriate image (RC29 for USA or RC7 for UK) from
http://koushikdutta.blurryfox.com/G1/DREAIMG-RC29.zip or
http://koushikdutta.blurryfox.com/G1/DREAIMG-RC7.zip . This is a DOWNGRADE
to the Android version that contains a root shell bug (this exploit just
seems too easy). I got these files from the forum thread
http://forum.xda-developers.com/showthread.php?t=442480 .
4. Extract the DREAIMG.nbh file from the downloaded zip archive and copy it
to your SD card (again, for me, this had to be formatted as FAT32, not just
regular FAT which is the default). Don't put it in a folder, just stick it
directly on there.
5. Disconnect the SD card the right way (eject, unmount, or otherwise tell
your OS you are unplugging it) to make sure the data gets written. If you
used an SD card reader, put the SD card back in your phone.
6. Make sure your phone has a full battery, then turn it off. Turn it back
on by holding down the CAMERA and POWER buttons. This should get you into
the HTC bootloader (the funky red, green, and blue screen).
7. If everything was done correctly, the bootloader will detect the image.
You'll be taken to a different screen that asks you to press the POWER
button to install the image. Do this, but beware, you will lose all your
saved data on your phone (with the exception of things that are synced with
Google's servers, like contacts, calendar, Gmail, etc.).
8. Wait for the update to complete. The progress bar will fill up, then
all the steps will say OK beside them, and finally, it will ask you to press
the "action key" (I think this means click the trackball). DO NOT do
anything until you see this message. The progress bar needs to DISAPPEAR,
not just fill up.
9. You now have the stock RC29 installed. Take out the battery, put it
back in, and turn on your phone. It should ask you to activate your Google
account again -
once you have this done type on the phone again (enter)setprop persist.service.adb.enable 1(enter)
your pc should now pick this up as an android adb device
point it to the correct drivers found in the file called androidusbwindows
once that installs, extract the adb file anywhere on your pc. (best place is root directory)
open up a dos command prompt and type (cd ..<enter>)
then type (cd ..<enter>)
then type adbshell
should look like this thereafter
$
referring to the dollar sign
then copy the following line into your dos command prompt and press enter
(am start -a android.intent.action.MAIN -n com.android.settings/.Settings)
please make sure that you copy the contents of adbwin.zip in your ROOT FOLDER or else you will be going through hell
voila you should be able to access wifi

Need Help, can't access the phone/password

I need some help XDA. I don't know if you'll help or not, but I'm law enforcement and I need to access a locked Droid X. None of the forensic solutions available support bypassing the lock code and I don't have access to the Gmail password for this phone.
What I was looking for is a way to flash the phone with a rooted recovery image that would not overwrite the user data on the phone, so that I could recover the contents of the phone. I've looked at several different options including adb/custom recovery images but it looks like I need to access the USB debugging mode to root the phone.
Can this be done and if so how. Is someone out there willing to help me with building a custom recovery image that doesn't overwrite or dump the user data?
maybe im oversimplifying this but have you tried just plugging it in to the computer? my x will automatically connect as a usb drive and allow me to access the files on the sd card, obviously this wont help if you are wanting call logs or txt messages unless they backed them up to the sd card, just a suggestion before custom recovery
xsurferx, I have tried that and the only thing I get is the phone will charge. In device manager the phone is recognized as a Motorola MB810 USB device.
There is no way to access the device available through Windows Explorer.
My bet is that the person who took the time to ensure that privacy is more important than convience ( deny data connect from usb, wipe sdcard, and strong enough password/encryption) has looked further into other routes aswell. But I don't know of any kind of flashable that would both preserve data and reset the lock screen. The phone is probably one of the best suited to not devulging its information. It would probably be easier to get a court order for the cell records. But I wish you luck.
Dispatched at the Speed of Light from my XOOM
If you're trying to access the SD card, take it out and use a SD card reader on a computer and should be able to fix permissions that way? Maybe....
Sent from my DROIDX using XDA App
Thanks chbennet, I've already retrieved the cell phone records from the provider (via Search Warrant) and examined the victim's phone in this case. But as always I'd also like to have all of the evidence including the suspect's phone contents. I already have the SD card contents.
There has to be a way similar to the iPhone to restore the system data to default while keeping the user data (call logs, SMS, Images, video, browser history, etc.) in tact.
The iPhone does this by creating a system partition and a user partition. Is this the same in Android phones? Or is it one partition and directories?
I'd still like to see if there is someone that could build a ROM flash that would disable the passcode.
If it is rooted, there was probably a nandroid backup on the card. If there was, this might help.
http://androidforums.com/evo-4g-all-things-root/319602-read-copy-contents-nandroid-backups.html
Dispatched at the Speed of Light from my XOOM

Recover Data From Phone - Screen is smashed up, but phone is working

Hi everyone
It's been a year and as per usual I've smashed the screen on my Nexus 6P.
Have arranged for a repair via the manufacturer, who have advised me they will factory restore the phone when repairing, thereby wiping all data.
I need to recover the data (namely pictures and video), not backed up to Google Drive etc etc, phone is locked via pin/ fingerprint, and won't show up on my PC as removable storage.
Is there anything else I can try?
Many thanks in advance for your help, and apologies if there is a pre-existing thread already on XDA.
Foi0029 said:
Hi everyone
It's been a year and as per usual I've smashed the screen on my Nexus 6P.
Have arranged for a repair via the manufacturer, who have advised me they will factory restore the phone when repairing, thereby wiping all data.
I need to recover the data (namely pictures and video), not backed up to Google Drive etc etc, phone is locked via pin/ fingerprint, and won't show up on my PC as removable storage.
Is there anything else I can try?
Many thanks in advance for your help, and apologies if there is a pre-existing thread already on XDA.
Click to expand...
Click to collapse
I am unsure if USB-Debugging is enabled.
Okay, if the phone is on and you can use the fingerprint scanner to unlock it, plug it into the PC. Use ADB to see if the device is recognized. Use the command 'adb devices'.
If that works, just use ADB to pull your files.
So say you wanted to pull your pictures that you took from the phone and save them to your Pictures folder on PC, the code would be;
adb pull /storage/emulated/0/DCIM c:/Users/(YourUsernameHere)/Pictures
You can save it to any location on the PC you'd like, just change the path above.
If you just want to save everything you could use;
adb pull /storage/emulated/0 c:/(PathYouWantTheFilesSavedTo)
I'll look around and see if there's anything to be done without ADB enabled, or a way to get it enabled.
I'd say if it's not enabled and you can verify touch still works, if you can find someone with another 6P, you could unlock yours via fingerprint and then use the other one to find your way to developer settings to enable it on yours. If touch doesn't work, I'm honestly not sure if there's a way to get it turned on. I'll look around or if anyone else has any ideas then we might be able to get you set up.
Use this to set up ADB properly on PC if you haven't already;
https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928/page576
RoyJ said:
Okay, if the phone is on and you can use the fingerprint scanner to unlock it, plug it into the PC. Use ADB to see if the device is recognized. Use the command 'adb devices'.
If that works, just use ADB to pull your files.
So say you wanted to pull your pictures that you took from the phone and save them to your Pictures folder on PC, the code would be;
adb pull /storage/emulated/0/DCIM c:/Users/(YourUsernameHere)/Pictures
You can save it to any location on the PC you'd like, just change the path above.
If you just want to save everything you could use;
adb pull /storage/emulated/0 c:/(PathYouWantTheFilesSavedTo)
I'll look around and see if there's anything to be done without ADB enabled, or a way to get it enabled.
I'd say if it's not enabled and you can verify touch still works, if you can find someone with another 6P, you could unlock yours via fingerprint and then use the other one to find your way to developer settings to enable it on yours. If touch doesn't work, I'm honestly not sure if there's a way to get it turned on. I'll look around or if anyone else has any ideas then we might be able to get you set up.
Use this to set up ADB properly on PC if you haven't already;
https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928/page576
Click to expand...
Click to collapse
Thank you so much for your input. I'll try the above and hopefully it works.
Foi0029 said:
Thank you so much for your input. I'll try the above and hopefully it works.
Click to expand...
Click to collapse
If the phone has been turned off, this will not work.
You will need to enter the PIN.
If your device have a custom recovery installed aka TWRP you can pull your data from there, just power on your device pressing power button + volume up button, connect it to your PC and you'll see your data like a pen drive (MTP actually)
Enviado desde mi Nexus 6P mediante Tapatalk
DorianX said:
If your device have a custom recovery installed aka TWRP you can pull your data from there, just power on your device pressing power button + volume up button, connect it to your PC and you'll see your data like a pen drive (MTP actually)
Enviado desde mi Nexus 6P mediante Tapatalk
Click to expand...
Click to collapse
Not unless he can enter his password. Try it out yourself.
Every time I enter to recovery mode never ask me for a password...
DorianX said:
Every time I enter to recovery mode never ask me for a password...
Click to expand...
Click to collapse
Then your device is not encrypted or you don't have a lock screen set up.
There is no way to extract your data from a smashed screen phone, maybe you can go to some repair shop and ask the staff to replace the screen without factory reset.

pattern-locked p9-lite, how to recover at least the photos?

The phone is fully working and connected on the Internet with the google account and everything, but who set the pattern to unlock the screen also forgot it
Apparently Google remove the option to set a temporary password using the Android Device Manager to unlock the device and the USB debugging is disable on the phone (so I guess no abd).... any ideas on how to recover the photos stored on the internal memory?
First of all, we need to know if it is yours. There are thiefs that steal phones and try to access personal data for their pleasure.
Hisuite for photos.
Johnny TDN said:
First of all, we need to know if it is yours. There are thiefs that steal phones and try to access personal data for their pleasure.
Click to expand...
Click to collapse
I'm actually trying to help the owner of the phone, no thief involved here
Since the google account is setup and the device has also internet connection, I was thinking about installing an app remotely from the play store website... but which one? I need one that installs, spawns a service and automatically exposes the content of the internal storage without touching it (wifi, ftp, ...). Any ideas?
I remember that recovery factor reset didn't remove the internal storage (in my case)
Johnny TDN said:
I remember that recovery factor reset didn't remove the internal storage (in my case)
Click to expand...
Click to collapse
The official Huawei customer support answered saying that for android >5.1.1 the procedure is to take a backup and disconnect the account before firing the "Wipe Data Factory Reset" from the recovery, if not all the user's data will be lost.
mrfree2ita said:
The official Huawei customer support answered saying that for android >5.1.1 the procedure is to take a backup and disconnect the account before firing the "Wipe Data Factory Reset" from the recovery, if not all the user's data will be lost.
Click to expand...
Click to collapse
Then the last method is this :
If you still have the warranty, make sure it has the same IMEI as the one written on the warranty (you can check what imei you have by removing the sim tray and look at the IMEI written on it), then go to HUAWEI and tell them that you forgotten your password and you need your files. They will ask you for the warranty and some security questions.(maybe, idk)
If you don't have warranty, then sorry, you are screwed.
mrfree2ita said:
The phone is fully working and connected on the Internet with the google account and everything, but who set the pattern to unlock the screen also forgot it
Apparently Google remove the option to set a temporary password using the Android Device Manager to unlock the device and the USB debugging is disable on the phone (so I guess no abd).... any ideas on how to recover the photos stored on the internal memory?
Click to expand...
Click to collapse
Does the device have a stock or custom recovery installed? In the case of a custom one, you don't need to enable USB debugging in the actual system; you can just boot into the recovery and go to town with ADB.
In the case of a stock ROM, try installing fastboot and ADB drivers, and booting into fastboot mode. I can't remember the exact key combination, but once you're booted into fastboot and connected to your PC via USB you should be able to flash TWRP or CWM without enabling debugging, I think. Guides to do this can be googled. Make sure to use the right .img for your phone though, or you'll brick it.
Once that's done and you're able to boot into a custom recovery, do so, connect to your PC via USB, fire up ADB, and use one of the following commands:
su
adb shell
cd /data/data/com.android.providers.settings/databases
sqlite3 settings.db
update system set value=0 where name='lock_pattern_autolock';
update system set value=0 where name='lockscreen.lockedoutpermanently';
.quit
or
su
adb shell rm /data/system/gesture.key
The first of these will nullify the order in which the pattern or PIN is supposed to be inserted, meaning you can do whatever and unlock the phone. The second removes the PIN or pattern entirely.
Let me know how this went, and if you need any help, feel free to reply here or PM me. I'll get back at you as soon as I can.
mrfree2ita said:
The phone is fully working and connected on the Internet with the google account and everything, but who set the pattern to unlock the screen also forgot it
Apparently Google remove the option to set a temporary password using the Android Device Manager to unlock the device and the USB debugging is disable on the phone (so I guess no abd).... any ideas on how to recover the photos stored on the internal memory?
Click to expand...
Click to collapse
Easy..But I won't help you cause I don't know if it's your phone or not sorry

Dr Fone recovery option messed up my phone getting "Enter your password to start up device" and No support single sku

When I plugin my Samsung Galaxy J7 Prime and then select recovery module and it show as connected and then I select android data recovery option and then select recover documents only and then click next. Then it show and detected device model, downloading package and it went like that till 99% uncertain if it hit 100% or not and then it caused my device to reboot and after it reboot now it is asking for a password to start up device but I tried device screen password, google account password and samsung account password but all didnt work. Thus it shows have 7 attempts left before factory reset itself.
The boot up looks a bit different from normal too, unsure if it is coming through a different type of boot and if there is a way to reverse to how it was earlier?
In recovery mode it shows in recovery log pid 2064 ran. where first line filesystem table code was;
0/ efs ext4/ dev/block/platform/1354000.dwmmc0/by-name/EFS(/dev/block/mmcblk0p3) 0
and in following
#ls /cache/recovery
ksmg
-rw------root root 8190724 2022-04-02 11:19 last_ode_dumpstate_err_check_password.log
From what I could see further in log it seems like maybe dr fone tried to root phone since I see files seem to have been overwritten probably as same file name shown where earlier recorded in time stamp as either 2017 or 2008 and underneath that dst is run with today tim stamp.
What would be method to solve to get back to normal working state without any data loss?
It seems when check via dr fone transfer showing as mem capacity 2797mb and 1362mb used whereas it should show as 32Gb, also when start up it says Enter your password to start up your device but I am certain I enter correct passwords but it is not verifying. Also in recovery mode it shows No support single sku supported api:3.
And when try backup option no files come up on scan does that mean the Dr fone recovery package that it installed wiped out the data? Or is it like in another different boot system for recovery? How to solve this problem?
Also any backup software you think could backup stuff before applying any drastic fixes
I think your phone internal storage is corrupted because of Dr. Fone and this is caused by the data encryption inside the phone and I think that it requires the encryption password, and to solve this problem, you must flash a modified recovery like TWRP or CWM and then pull all the data by making a MOUNT of the internal storage it will only works on old Android version 6.x or 7.x but you can try
My android is 6.0.1 so I think it should work, do you have any video tutorials or a thread with stepwise instructions to get twrp or cwm to backup current data and later restore?
Also any idea if use the dr fone repair device feature it might fix?
Dr.Fone only one thing do transfer WhatsApp chat between android and iOS all else features not work perfect so try another way, ask google how mount internal storage on android phones by twrp it’s easy and not need a tutorial just flash a custom recovery and don’t let device to boot enter recovery mode immediately and go to mount and press mtp or mount storage
Looks like the device name has got renamed as well best try to see if have a file explorer or manager for android so can see if files still intact? Any pc softwares that can be used to clarify without need to unlock screen since it is asking for a pass saying Enter your password to start up your device but I am certain I enter correct passwords but it is not verifying.
If the files are intact then I can try twrp or odin cf root flashing to see if can flash home version file so files possibly stay intact. Or if they are anyways not then will try factory reset via recovery mode and then will need recommendation of good software to recover data for free
Any ideas?
That app is trashware. Do Not use!
If a factory reset doesn't clear it you'll need to reflash the stock rom.
The data is lost... that's my opinion.
Always backup all critical data redundantly to at least two hdds that are physically and electronically isolated from each other and the PC... or you will lose data, eventually!
NEVER encrypt a data backup drive.
Do copy/paste file transfer, verify file size and folder count match. Test for readability.
NEVER clone music data bases, copy/paste only.
Do not use compression or apps like SmartSwitch to backup critical data, they can fail you miserably.
You can never have too many backup data drive. Avoid using flash memory; quality hdds have better memory retainment. Store in more than one location. Near lightning strikes can wipe them; a metal earth grounded box or safe is best.
blackhawk said:
That app is trashware. Do Not use!
If a factory reset doesn't clear it you'll need to reflash the stock rom.
The data is lost... that's my opinion.
Always backup all critical data redundantly to at least two hdds that are physically and electronically isolated from each other and the PC... or you will lose data, eventually!
NEVER encrypt a data backup drive.
Do copy/paste file transfer, verify file size and folder count match. Test for readability.
NEVER clone music data bases, copy/paste only.
Do not use compression or apps like SmartSwitch to backup critical data, they can fail you miserably.
You can never have too many backup data drive. Avoid using flash memory; quality hdds have better memory retainment. Store in more than one location. Near lightning strikes can wipe them; a metal earth grounded box or safe is best.
Click to expand...
Click to collapse
Can you recommend a free pc software that could possibly backup device in current state? Or a free pc software that could do data recovery without need to root phone so if I do go ahead with flash and it wipes data or i do factory reset then I could try to get backup data.
NW_Work said:
Can you recommend a free pc software that could possibly backup device in current state? Or a free pc software that could do data recovery without need to root phone so if I do go ahead with flash and it wipes data or i do factory reset then I could try to get backup data.
Click to expand...
Click to collapse
Not on an unrooted phone. You can try this.
If you used Drfone it has likely already encrypted the data with their own encryption key.
Hopefully some of your data is backed up somewhere else because this is a dead horse... I believe.
I be more concerned about salvaging the phone at this point. It's a tough lesson from the U of hard knocks... don't repeat it. Sorry.

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