Cannot get pass the startup screen - Galaxy Grand Prime Q&A, Help & Troubleshooting

Hi not good with eglish please forgive, I have a new galaxy prime that has a strange issue, when I get the the welcome screen I am able to get past into the first startup but then I cannot get passed the wifi one, and whenever try to do so the next button is grayed out and I try to switch to wifi but it switches it back off again. I backed out and reformatted now I get com.andriod.phone. has stopped and still nothing I cannot use my new phone, can someone help me walkthrough what I need to do or what's wrong with it?

I tried re format and nothing is working same problem.

Thebluehighwind said:
I tried re format and nothing is working same problem.
Click to expand...
Click to collapse
If reflashing your stock firmware does not fix it and it is not caused by something you should return it for a replacment, it sounds like a problem with either the wifi driver or hardware and that is why your phone is unable to switch it on.
An internet connection is required to ensure your phone can be activated and also to make sure it has no attached google account (i.e stolen)
Try flashing the latest stock ROM with KIES or Odin, if its not fixed then a Samsung repair centre could also help

u0aol said:
If reflashing your stock firmware does not fix it and it is not caused by something you should return it for a replacment, it sounds like a problem with either the wifi driver or hardware and that is why your phone is unable to switch it on.
An internet connection is required to ensure your phone can be activated and also to make sure it has no attached google account (i.e stolen)
Try flashing the latest stock ROM with KIES or Odin, if its not fixed then a Samsung repair centre could also help
Click to expand...
Click to collapse
Yeah I cannot get a new one since this one was given to me a while back and it was fine. Now though I rooted it stupidly and unbircked it now it's got this problem
aww well
EDIT I just tried kies3 and got an unknown error while it was syncing..this might be bad, and going crazy now.

Thebluehighwind said:
Yeah I cannot get a new one since this one was given to me a while back and it was fine. Now though I rooted it stupidly and unbircked it now it's got this problem
aww well
EDIT I just tried kies3 and got an unknown error while it was syncing..this might be bad, and going crazy now.
Click to expand...
Click to collapse
Telling me there is an error and not telling me what the error said isn't going to make fixing it any quicker?
Try finding the original firmware on sammobile.com and flash it with Odin. If you get any errors, tell them here so we have something to fish with
Maybe going back to the original stock ROM and then updating through OTA's before re-rooting would work.
Remember I need to know what the error said.
Edit; Also, try with different sim cards with data plans, it doesnt need wifi to go through activation, just an active internet connection

Related

I9000M booting problem- after failed download.

I just installed PSX for my galaxy and installed the all roms app...(forgot name) but i was downloading a game and then i left my phone alone to let it download.
10 minutes later my phone wouldn't go onto the lockscreen aka froze. so i decided to take the battery out...(mind you the download wasnt finished) and now when i boot up the phone it just goes the the "S" logo and either turns off...or freezes.
note* I can access ADB through 3 button reset.
However i do not want to wipe data. as i have important pictures on my internal sd and videos. i was thinking of using the "wiping cache option" cause my theory was that the frozen app was still in memory or something....can anyone give me suggestions to fix this issue?...try to avoid "wipe data option"
thanks.
edit** have got into download mode and tried to use ODIN but odin doesnt see my phone....however kies does. but kies cant connect to it. keep saying connecting to device....any helP??
flashing a rom doesn't delete your pictures I think
just contacts, sms, apps etc
but it is better if someone else also verifies it
edit: oh sorry I just saw you wrote cache... i am not sure what that does. I don;t think it deletes your data.
allotrios said:
flashing a rom doesn't delete your pictures I think
just contacts, sms, apps etc
but it is better if someone else also verifies it
edit: oh sorry I just saw you wrote cache... i am not sure what that does. I don;t think it deletes your data.
Click to expand...
Click to collapse
i am waiting for someone to clarify that i can "wipe cache". By the way, i do also require my SMS messages, there is some delicate information within them. i am currently googling wipe cache. any other help is greatly appreciated. thanks for the quicky reply allotrios
just wiped cache. phone still wont boot to main homescreen it freezes, and/or shuts off. last resort is wipe data. anyone offer a suggestion other than that?
WTH? i just wiped date/factory reset and hit reboot and it STILL doesnt load. it goes to the "S" symbol and shuts off or freezes.
edit* trying to find firmware for i9000M canada version. Attempting to use odin but cant find links
just got pit file! where can i get the pda phone and csc files? what else do i need to flash it using odin? im constantly googling and trying to do this before i sleep
edit** just tried to use odin with a different firmware with all correct files. when pluggin in usb cable in download mode, Odin doesnt see my phone.
kies sees the device but keep saying "connecting to device"
welcome to my world........flashes fine, wiped data/cache, still freezes at the 's'. i just sent my phone in after i couldn't get it going after flashing 40 times.
it would seem your sdcard is corrupted or fried.........try flashing some more roms (jg9 or jh2) with different pits (512 and 803) and wipe data/cache. samfirmware.com for the roms.
as well, if you do not have the 3br fix to get into download mode (since you said you get into download mode via adb), i would suggest you flash the fix asap before you lose the ability to use adb.
wang1chung said:
welcome to my world........flashes fine, wiped data/cache, still freezes at the 's'. i just sent my phone in after i couldn't get it going after flashing 40 times.
it would seem your sdcard is corrupted or fried.........try flashing some more roms (jg9 or jh2) with different pits (512 and 803) and wipe data/cache. samfirmware.com for the roms.
as well, if you do not have the 3br fix to get into download mode (since you said you get into download mode via adb), i would suggest you flash the fix asap before you lose the ability to use adb.
Click to expand...
Click to collapse
ive been sitting here for 3 hours...have a exam tommorow and am fed up. Problem is i bought this phone from a friend, so warrranty is out of the option.
The other problem WHICH can be solved somehow...is that my computer sees my phone. (kies does..but wont connect)..i can "technically" use odin if i can somehow get my phone to work with it.
If the case that my internal sd card is fried....i dont have warranty, do i have manufacturer warranty?. aka samsung?. i dont know just a thought.
can you get into download mode? i assume no as i had the same issue, and adb wouldn't work unless the phone had fully booted up. odin will only recognize your phone in download mode.
the only options you have are:
make a jig with 301k resistor to get your phone into download mode and try flashing
send your phone out to be repaired (some other thread mentioned repair shop in ontario)
go into bell and see if they will take your phone in for repair (samsung 1yr warranty)
wang1chung said:
can you get into download mode? i assume no as i had the same issue, and adb wouldn't work unless the phone had fully booted up. odin will only recognize your phone in download mode.
the only options you have are:
make a jig with 301k resistor to get your phone into download mode and try flashing
send your phone out to be repaired (some other thread mentioned repair shop in ontario)
go into bell and see if they will take your phone in for repair (samsung 1yr warranty)
Click to expand...
Click to collapse
i CAN get into DOWNLOAD MODE. but problem is ODIN doesnt see my phone
edit* could you give me a link to that store?
ah, ok...........i had the same problem, but after i installed the drivers for it, no more problems.
you should try that before you send your phone in.
edit: found the link
http://drivers.softpedia.com/get/MOBILES/Samsung/Samsung-Galaxy-S-USB-Driver-for-Windows-x86.shtml
If you're phone can get into download mode then it should work. However, Odin is somewhat temperamental, have you tried Heimdall?
Benjamin Dobell said:
If you're phone can get into download mode then it should work. However, Odin is somewhat temperamental, have you tried Heimdall?
Click to expand...
Click to collapse
i have just woken up. my phone is now dead, i cant turn it on. i have tried connecting the charger and it wont charge my phone......anyone have any ideas? is it bricked? internal SD card fail?......i dont have Bell warranty, would samsung canada cover this issue? as internal sd cards area known to fail?......thanks.
edit** never mind, it is now charging. i will keep this thread updated when i finish my exam today and let everyone know where my phone stands. So far i think it is a internal sd card error. But i am hoping after a full charge it may work again.
hmm still same thing, i load to "S" screen and it shuts off, i can still access 3 button recovery and download mode. i just called samsung too, they said to call my service provider, but problem is i bought the phone second-hand.
Have just flashed JH2 firmware and JG5 firmware on phone with ODIN, phone still boots up to "S" logo and then shuts off .
edit** only JH2 firmware will go through to my phone on ODIN, i have tried a 2nd time, it goes to the S logo....looks like it will load to phone, and then just doesnt and shuts off.
So is it safe to say the phone is bricked?.....i have heard of someone in this forum saying there was a unofficial samsung store somewhere in Ontario that fixes galaxy phones?....anyone can link me to this?. I don't have warranty as i bought it 2nd hand. hmm..now idont know what to do, besides, i guess, save up and buy a new phone.
edit** it cant be bricked if i can still access recovery and download mode? right.
Phone is OFFICIALLY bricked, tried flashing a 803 pit file, now it wont power on, or charge through wall charger. thanks to all who helped in little ways. but looks like ill have to buy a new phone.
jark99 said:
edit** it cant be bricked if i can still access recovery and download mode? right.
Click to expand...
Click to collapse
that would normally be true........with one exemption to the rule.......if your sdcard is corrupted/fried.
if you have flashed back to 2.1 with repartition and wiping multiple times with different PITS, and still the same issue, then nothing will help (at the moment) aside from sending it in.
I Had this exact same issue a week ago. My guess is that your internal SD is dead and you will need to send it out for repairs. Im still waiting for mine from bell to see if they only reflashed or replaced the whole motherboard.
Light
Problem is i dont have Bell warranty....so i am kinda a goner. unless someone has a suggestion?
Just because you don't have warranty doesn't mean you can't pay to get it repaired (at least get it inspected and a quote). Should be much cheaper than saving up for a new one!
If you bought it from your friend, they should be able to send it on your behalf.
Sorry to hear about your issues :/
JimiJam said:
Just because you don't have warranty doesn't mean you can't pay to get it repaired (at least get it inspected and a quote). Should be much cheaper than saving up for a new one!
If you bought it from your friend, they should be able to send it on your behalf.
Sorry to hear about your issues :/
Click to expand...
Click to collapse
In Ontario, the only way to get our phone repaired is through Bell sending it to a service center, Problem is my friend doesnt have the receipt. He bought it from a friend. Its past through 3 hands to get to me. Friend's Friend > My Friend > ME.
So...i am currently looking at cell repair shops to see if they can fix this problem....BUT i am assuming alot of them use Odin or some sort of flashing, WHICH i have already done .....
I also called 5 bell stores to see if i could get the receipt printed out using the IMEI code, all of them said this information cannot be provided due to "privacy issues." They told me to call Samsung or talk to a 3rd party cell repair center.....fml.

Wifi issue on Galaxy S4 I9505

Hi all,
Ever since updating to the latest MGA via OTA firmware nearly 2 weeks ago the Wifi has been causing me a lot of issues. The following evening after updating the firmware, the wifi just randomly turned itself off and would refuse to turn on again. When I attempted to turn it back on via the widget, it would go grey as it's attempting to turn on but then it would just stay at that and it will not turn on at all. After a few minutes it will either go back to being completely turned off or the phone would just reboot itself.
Now, I have tried several things to rectify the problem i.e. applying the MGA wifi fix, factory restoring the phone via the settings and also in Kies, downgrading back down to the MEA firmware, re-flashing the stock MGA firmware via Odin and re-flashing both the MEA & MGA modems seperately - all to no sucess!
At the same time while all this is going on, the phone itself will sometimes randomly reboot itself when attempting to turn on the wifi or even in the rare case when the wifi does turn on and it will work for 5 or so minutes - the phone will reboot itself again while trying to simultaneously update various apps through the play store.
Lastly, the phone has already been sent back to Samsung a few days ago regarding this issue and the phone was returned back to me yesterday with Samsung apparently stating that they had diagnosed and found an issue with the phone (even though they could not tell me what??) and that they had sucessfully repaired it. Upon turning the phone back on going through setting up the phone again, I come to the wifi connection and guess what... it doesn't turn on. Yep that's right, I'm still stuck with the same problem!
I got straight onto Samsung on the phone and complained about this as I'm not happy at all, and they have agreed to have the phone back in for another repair and apparently something will be done properly this time.
It's not good enough though, to me all it looks like that Samsung have done their end on the original repair is re-flash it with the MGA firmware once again, shove it back in the box back to me and hope for the best. Even the Samsung agent on the phone yesterday could not tell me exactly how they apparently repaired the phone as there was not anything on the repair report what so ever, unbelievable!
Anyway, do any of you guys have any ideas with what else I can do my end to try and rectify the problem? To me though, this sounds like a physical hardware fault that only Samsung themselves can sort out...
Thanks - Liam
AndroidLEK said:
Hi all,
Ever since updating to the latest MGA via OTA firmware nearly 2 weeks ago the Wifi has been causing me a lot of issues. The following evening after updating the firmware, the wifi just randomly turned itself off and would refuse to turn on again. When I attempted to turn it back on via the widget, it would go grey as it's attempting to turn on but then it would just stay at that and it will not turn on at all. After a few minutes it will either go back to being completely turned off or the phone would just reboot itself.
Now, I have tried several things to rectify the problem i.e. applying the MGA wifi fix, factory restoring the phone via the settings and also in Kies, downgrading back down to the MEA firmware, re-flashing the stock MGA firmware via Odin and re-flashing both the MEA & MGA modems seperately - all to no sucess!
At the same time while all this is going on, the phone itself will sometimes randomly reboot itself when attempting to turn on the wifi or even in the rare case when the wifi does turn on and it will work for 5 or so minutes - the phone will reboot itself again while trying to simultaneously update various apps through the play store.
Lastly, the phone has already been sent back to Samsung a few days ago regarding this issue and the phone was returned back to me yesterday with Samsung apparently stating that they had diagnosed and found an issue with the phone (even though they could not tell me what??) and that they had sucessfully repaired it. Upon turning the phone back on going through setting up the phone again, I come to the wifi connection and guess what... it doesn't turn on. Yep that's right, I'm still stuck with the same problem!
I got straight onto Samsung on the phone and complained about this as I'm not happy at all, and they have agreed to have the phone back in for another repair and apparently something will be done properly this time.
It's not good enough though, to me all it looks like that Samsung have done their end on the original repair is re-flash it with the MGA firmware once again, shove it back in the box back to me and hope for the best. Even the Samsung agent on the phone yesterday could not tell me exactly how they apparently repaired the phone as there was not anything on the repair report what so ever, unbelievable!
Anyway, do any of you guys have any ideas with what else I can do my end to try and rectify the problem? To me though, this sounds like a physical hardware fault that only Samsung themselves can sort out...
Thanks - Liam
Click to expand...
Click to collapse
Well I have only had this problem with rooting phones etc... to me this happened with so many ROMs I tried. Even certain stock roms. I am not sure fully how I fixed it, but I know now I am running the OMEGA rom and this seemed to have worked for me so possible to try that? Just an option
PSPNikos said:
Well I have only had this problem with rooting phones etc... to me this happened with so many ROMs I tried. Even certain stock roms. I am not sure fully how I fixed it, but I know now I am running the OMEGA rom and this seemed to have worked for me so possible to try that? Just an option
Click to expand...
Click to collapse
When I first downgraded back down to the MEA firmware that I was linked to from another forum, I discovered straight after flashing that it was a pre-rooted ROM and the wifi still would not turn on then.
The phone has been sent back to Samsung again today for another repair but last night as a last ditched attempt, I downloaded & flashed the stock XXUAMDM firmware from April and the wifi still refused to turn on.
I'm still convinced that the problem itself is hardware related rather than software based going by that the problem is still present regardless of what ROM I'm on, it's just a case of trying to get Samsung to see that. I can understand now why that Samsung the first time round probably only did a fresh re-flash of the MGA firmware instead of going ahead and taking the phone apart/replacing parts as I imagine it's very labour intensive/standard procedure and not only that - the S4's mainboard (from what I've seen the wifi module is part of the mainboard) retails at over £200 which is a hefty repair cost on their part.
Liam
It is some sort of permissions issue.
If you do chmod 777 on /dev/*, /system/etc/wifi/* it should be working.
The only thing I haven't figured out is why
And it has to be done again after rebooting the phone, wich makes me sad.....
How I fixed my WiFi and sound problems after updating to latest firmware over
Hi there. (Sorry for any mistake about my English). By the way, I'm newbie on Android.
After freaking out about my WiFi problem, i didn't even care about the others problems like the sound, and I don't know if there were or if there is still some, but WiFi and sound got fixed.
After a lot of research on Google and XDA I came to the conclusion that if I could just re-install the firmware, I had
1- I Download the same firmware you are on (i guess it safer this way) I got the same (I9505VJUEMKE) that had caused the problem when was update trough Kies.
GT-I9505_PDA_I9505VJUEMKE_4.3
Changelist: 2210919
Build date: Wed, 27 Nov 2013
CSC: I9505ZTOEMKE_ZTO_Brazil
MODEM: I9505VJUEMKE
Gdrive: (créditos ao +Alexandre Affonso - Vlw)
Two links for download this firmware. (really fast download since its on gdrive)
goo.gl / UrZWAE .
goo.gl / omJC9e  "
2- Unpack the Zip File
3- Putt the phone in "Download Mode"
4- Open Odin 3.07 and Connected the cable. (check if Odin linked a port to your phone, i didnt get any color change, just the COM Port number and the "added" mentioned on Odin)
5- Load the firmware on "PDA", wait a few seconds till Odin load it.
6- Click Start and wait the whole process. Don't disconnect the cable until Odin says that it was Successfully.
Finished!
After all I did the root with Odin + CF Auto Root + Supersu and So far everything is fine and better than before.
Hope I can help few of you guys.
Thanks.

No "device initialization" tab on Smart Switch?!

So, newer versions of Samsung Smart Switch do not offer the option for "Device Initialization" anymore.
How can I do a similar procedure apart from an Odin stock image flash?
I tried Odin stock image flash, but could not get totally unrooted that way. And was hoping to get clean unroot by using Smart Switch.
Any way to get the Device Initialization done in Smart Switch? Or does anyone have the older Smart Switch install files?
Thanks!
http://www.filehorse.com/download-samsung-smart-switch/30860/
This one worked for me. Just don't update when you open it. Regardless of the pop up that says device initialization is no longer available, it is.
The device initialization function was removed in the latest version of Smart Switch because it was exploited too much for debranding.
Here's the official download link for the last version with device initialization function:
downloadcenter.samsung.com/content/SW/201706/20170601113339558/Smart_Switch_PC_Setup.exe
MrYoan said:
This one worked for me. Just don't update when you open it. Regardless of the pop up that says device initialization is no longer available, it is.
Click to expand...
Click to collapse
this help me a lot. thanks for the link:fingers-crossed:
Thanks for the link to the version with initialise!
I downloaded it and tried to do the initialisation process but after putting in my details it said "SM-G935FD" does not support initialising?
Do you know another way to initialise other than flashing a stock rom in ODIN as so far every rom I've tried gets stuck in boot loops.
Any help would be greatly appreciated! Thanks
Elektryx said:
Thanks for the link to the version with initialise!
I downloaded it and tried to do the initialisation process but after putting in my details it said "SM-G935FD" does not support initialising?
Do you know another way to initialise other than flashing a stock rom in ODIN as so far every rom I've tried gets stuck in boot loops.
Any help would be greatly appreciated! Thanks [/
It appears samsung has blocked it. Recent versions of smart switch automatically update to newest version and older versions installation always fails. I've tried many.
Click to expand...
Click to collapse
elv1503 said:
Elektryx said:
Thanks for the link to the version with initialise!
I downloaded it and tried to do the initialisation process but after putting in my details it said "SM-G935FD" does not support initialising?
Do you know another way to initialise other than flashing a stock rom in ODIN as so far every rom I've tried gets stuck in boot loops.
Any help would be greatly appreciated! Thanks [/
It appears samsung has blocked it. Recent versions of smart switch automatically update to newest version and older versions installation always fails. I've tried many.
Click to expand...
Click to collapse
Now I also get the error message, that my SM-G930F does not support initialising even though it worked before, so Samsung must have really blocked it. ODIN is the only way to do this now.
Click to expand...
Click to collapse
Samsung completely removed this feature... Cannot find fw on the server. This feature is over. The only way is ODIN or something paid. Restrictions, restrictions, restrictions everywhere......
This really sucks since Odin does not completely restore everything.
After having the bluetooth share problem come up on my phone due to max bluetooth connections (I managed to successfully root the phone and delete the entries to get it working again the last time on S5) I tried again to root my phone which was unsuccessful and messed it up. After trying a few times to get the correct ROM which is hard to get as theres nowhere official to get it from (that I know of) and downloading is slow. Now its in boot loop. Spent time for 3 days running to sort out this issue and now they've completely taken out the potential way to solve it. I guess on my next upgrade I'll look into other options, to think they haven't solved the bluetooth share issue after all this time I think is just crazy.
So why samsung is not focus on this issue and does not try to solve ....and in other side samsung kies say this device not supported and samsung smart switch says unsupported device so what is this ??both are made by samsung and this type of error faces many many users in the world and you can see a lots of video on you tube but there is no any appropriate answer
This move is absolutely against developers who try to use androids more than just what Samsung intends them to. Definitely not satisfied, it was my only way of recovery because my old backups don't work because of frequent updates.
Hey, got to this thread today, I'm just leaving my bit for other souls that come by... I had this same msg on my A9, tried the Smart Switch but no way... then I just started good and old Odin 3.13.3 and started the process: the device responded and accepted the flash !!!
FernandoK said:
Hey, got to this thread today, I'm just leaving my bit for other souls that come by... I had this same msg on my A9, tried the Smart Switch but no way... then I just started good and old Odin 3.13.3 and started the process: the device responded and accepted the flash !!!
Click to expand...
Click to collapse
Thanks!!!!, the same for an A50, SM-A505FN.
No device "initialization" tab on Smart Switch? > BUT ODIN STILL WORKS
Hello everyone;
I found this thread a few hours ago, when I was trying to fix my Samsung phone.
I just want to confirm that flashing stock ROM with Odin works even if you have the "“An error has occurred while updating the device software. Use the emergency recovery function in the Smartswitch PC Software”" screen.
Raisagvs said:
No device "initialization" tab on Smart Switch? > BUT ODIN STILL WORKS
Hello everyone;
I found this thread a few hours ago, when I was trying to fix my Samsung phone.
I just want to confirm that flashing stock ROM with Odin works even if you have the "“An error has occurred while updating the device software. Use the emergency recovery function in the Smartswitch PC Software”" screen.
Click to expand...
Click to collapse
Thanks,
this worked for me,
didn't know Odin still works
Raisagvs said:
No device "initialization" tab on Smart Switch? > BUT ODIN STILL WORKS
Hello everyone;
I found this thread a few hours ago, when I was trying to fix my Samsung phone.
I just want to confirm that flashing stock ROM with Odin works even if you have the "“An error has occurred while updating the device software. Use the emergency recovery function in the Smartswitch PC Software”" screen.
Click to expand...
Click to collapse
Can you teach me how to do that sir.
You can also try another Samsung application, if I remember correctly, many additional features have been added recently. https://www.huuq.net/samsung-flow-download-for-windows/

Note 4 N910C Emergency Call only (Not Registered to Network) IMEICERT:PASS (IMEI Ok )

Greetings Folks
I have a N910C and as mentioned in title recently I got stuck in to this issue
How it happened
I had CF-Rooted my phone and Odin flashed TWRP for custom ROMS so I tried a few and was not getting the perfomance thought SimplROM would do it for me in order to install that ROM it said in instructions to install latest Modem and Bootloader
So i tried downloading the ones given in v6C BL was downloaded but CP kept on giving me errors getting stuck at 7% on mega so being stupid I downloaded DPCB(MODEM) While ROM was offering DPK4
So everything went fine until after boot I realized am facing Not Registered to Network
Since I had experienced this before on other phone I went ASAP in dialer to check my IMEI & SN both are still intact
I knew about EFS unfortunately I backed it up on Phone Storage which was wiped for ROM and I forgot (So dont have EFS Backup )
I do recall years ago back when I had S3 I experienced this and sometimes flashing different firmware(CSC ,Modem) fixed it
What I have tried so far
I have already tried several stock ROMs most of em had DPI1 Baseband except 2 other ROMS no luck
tried combination file method too (the one that helps downgrade to kitkat i believe ) no luck
Tried XEO repair Firmware no luck
any suggestions ??
and on that contrary now that I am not on stock is there any way to find out which CSC and Stock ROM this phone originally was one or came with with IMEI or Serial I believe ?
Thanks in Advance
Anyone??
under the battery there's the serial number
install on your pc samsung smart switch program
run it with option of emergency software recovery - device initialisation
input the model of your phone
input the serial number
start
have patience and a good connection
your phone will (eventually) get the latest official firmware
https://www.blogtechtips.com/2017/06/24/easily-restore-samsung-device-firmware-with-smart-switch/
at least you'll have a working phone with stock rom
from here on you can try again and get informed better on what to do
good luck
w41ru5 said:
under the battery there's the serial number
install on your pc samsung smart switch program
run it with option of emergency software recovery - device initialisation
input the model of your phone
input the serial number
start
have patience and a good connection
your phone will (eventually) get the latest official firmware
https://www.blogtechtips.com/2017/06/24/easily-restore-samsung-device-firmware-with-smart-switch/
at least you'll have a working phone with stock rom
from here on you can try again and get informed better on what to do
good luck
Click to expand...
Click to collapse
Hey there bud I have almost tried most of fixes I could I'll give Smart Switch a try as I recall I checked before it didn't have initialization just the recovery mode, while in Kies 3 I did try initialization method by model and SN but it prompted device doesn't support initialization
Anyways do you think it could fix network?
Sent from my Pixel 2 XL using Tapatalk
crossmedia said:
Hey there bud I have almost tried most of fixes I could I'll give Smart Switch a try as I recall I checked before it didn't have initialization just the recovery mode, while in Kies 3 I did try initialization method by model and SN but it prompted device doesn't support initialization
Anyways do you think it could fix network?
Click to expand...
Click to collapse
Maybe restore the efs from recovery, if you have a backup that was working.
w41ru5 said:
Maybe restore the efs from recovery, if you have a backup that was working.
Click to expand...
Click to collapse
Jist checked not getting initialization option on smart switch ill see a work around it if its a version thing , as for working backup I lost it mate it was in twrp folder in phone storage it got wiped recovery softwares out there only help recovering media mostly if mass storage mount was option could have tried recovering for PC but that has been long gone since ICS
Sent from my Pixel 2 XL using Tapatalk
Yep. Same problem as mine. Im kinda lost now since i dont have anything; even in stock rom it cannot go beyond connecting to my carrier. It only able to read my contact.
Im guessing its a motherboard problem? Isnt it @w41ru5?
VannM said:
Yep. Same problem as mine. Im kinda lost now since i dont have anything; even in stock rom it cannot go beyond connecting to my carrier. It only able to read my contact.
Im guessing its a motherboard problem? Isnt it @w41ru5?
Click to expand...
Click to collapse
I don't know. Usually it's a modem issue when not recognizing the sim.
If it's a 910F snapdragon it might be the infamous eMMC issue.
If you have an EFS backup try to restore it from recovery TWRP.
Assuming its modem problem, its related to motherboard i guess, right?
Finally got the phone working, only to discovered that SIM not working. Really wasting my time and hype!
Plus, its hard to search for n910c replacement board here.
VannM said:
Assuming its modem problem, its related to motherboard i guess, right?
Finally got the phone working, only to discovered that SIM not working. Really wasting my time and hype!
Plus, its hard to search for n910c replacement board here.
Click to expand...
Click to collapse
The firmware, not the physical one.
Did you try to flash the 4 files repair firmware?
This is an example, I don't know what phone you have
https://firmware.gem-flash.com/index.php?a=downloads&b=folder&id=7081
Did you try the SmartSwitch pc program?
"...4 file repair..."- what? Ive google it until im almost run out of data here and you have a possible solution? You must be active in note4 forum.
One thing i noticed that, the IMEI and Serial Number are different from the sticker included.
I will try it, but not immediately; waiting for thurday-friday for data renewal.
My phone is n910c
EDIT : just checked the page you gave. I have few question;
What should i do with the files? What are the step? What are the program needed?
Is it related to SmartSwitch as you mention; need to use it?
Thanks!
VannM said:
"...4 file repair..."- what? Ive google it until im almost run out of data here and you have a possible solution? You must be active in note4 forum.
One thing i noticed that, the IMEI and Serial Number are different from the sticker included.
I will try it, but not immediately; waiting for thurday-friday for data renewal.
My phone is n910c
EDIT : just checked the page you gave. I have few question;
What should i do with the files? What are the step? What are the program needed?
Is it related to SmartSwitch as you mention; need to use it?
Thanks!
Click to expand...
Click to collapse
1. It's good you still have the IMEI. Not so important if they're different from the sticker. Where did you buy the phone from?
2. So if you go to check the 4 files repair, you need to search on that site the files for a 910C.
3. Did the phone worked on your country provider? If yes, maybe you need to search for the 4files corresponding to your region code.
4. These 4files have to be flashed with Odin
https://zfirmware.com/download-samsung-repair-firmwares/
5. SmartSwitch is an alternative to get the latest firmware for your phone according with the model and serial number.
https://www.sammobile.com/forum/threads/29914-SmartSwitch-Install-amp-update-or-replace-firmware
the "firmware.gem" are useless. the error says i need another package (i assume a quota) to download the needed files.
im currently testing "zfirmware", but have a doubt since it only give 1 type file (which country is it i dunno). but yeah, since my phone like that, it wouldnt hurt to try
EDIT : yep, nothing changed. the device not even bricked.
VannM said:
the "firmware.gem" are useless. the error says i need another package (i assume a quota) to download the needed files.
im currently testing "zfirmware", but have a doubt since it only give 1 type file (which country is it i dunno). but yeah, since my phone like that, it wouldnt hurt to try
EDIT : yep, nothing changed. the device not even bricked.
Click to expand...
Click to collapse
If something does not work, why do you give up so easy?
http://www.mediafire.com/file/a2fdo0xm9nat5jt/N910CXXS2DPJ3_N910CZTO2DPE2_ZTO.zip - this is marshmallow
https://androidfilehost.com/?fid=24269982087001472 - this is for lolipop
Put the phone in download mode, open Odin and try.
And try the smartswitch also.
w41ru5 said:
If something does not work, why do you give up so easy?
Click to expand...
Click to collapse
That hurts. A lot. Explanation below.
w41ru5 said:
http://www.mediafire.com/file/a2fdo0xm9nat5jt/N910CXXS2DPJ3_N910CZTO2DPE2_ZTO.zip - this is marshmallow
https://androidfilehost.com/?fid=24269982087001472 - this is for lolipop
Put the phone in download mode, open Odin and try.
And try the smartswitch also.
Click to expand...
Click to collapse
I tried files from LP and MM. It didnt work. And also smartswitch.
I was hoping that it will brick the phone (if i ever missed a step or incorrect file) but it didnt.
Might as well try looking for replacement board (or even a refurbished note4).
Thanks though for the suggestion @w41ru5!
Greetings again folks reading your replies above I have been trying almost every fix there is out there
First of all about Emergency Calls Only/Not Registered on Network
It can be due to several causes its can be Hardware ie faulty modem
it can be bad network coverage
it can be bad simcard
it can be SW with EFS problems or maybe even on rare occasion a modem file that you flashed
EFS can be either bad IMEI with CERT : FAIL or Just Network with IMEI and SN intact
just dial *#0011*# and see if you have CERT : PASS ( also someone with good IMEI/CERT and working network can share screenshot so i can compare whats wrong)
I am certain mine is EFS related because it happened after flashing modem DPCB modem via ODIN (I had TWRP EFS backup but the blunder I made was backing it up on phone storage and being careless forgot it was there and was wiped for custom ROM flashing process)
So far what I have tried
Combination File Method (and even downgrade to KK 4.4.4 )
Repair Firmware that include AP,BL,CP,CSC and even PIT
Kies 3 or Older Smart Switch says (Device doesn't support initialization ) since initialization feature was removed by Samsung on newer Smartswitch(since it was being used for wrong reasons? read somewhere)
Several different firmware's
OTA update
My IMEI CERT says PASS if only we had a network patch like Ariza Patch (for Galaxy S3) for Note 4 then we would be in luck so far at this point I dont think flashing ROM's would even help with bad EFS our only luck is Box e.g Z3x or Octo dont know if we are allowed to talk about those here (ill edit post if not)
these box applications have Network Patch for most Samsung models but I don't see one for N910C in most versions
for those with bad IMEI they can try writing good cert or efs on note 4 since they have already lost it I am sitting on it because my EFS is good on that part and for some reason box app isnt allowing me to back up my CERT if I am able to back up current cert then ill give those a try but I would prefer current IMEI since in my country IMEI should be verified to use the phone or you have to pay tax
I know its Bad EFS for sure because using Box application I chose reset EFS(after backing up current faulty EFS with good IMEI) upon reboot phone's imei was changed with no SN network came back for few seconds then gone again ,this happened to many users that have tried resetting EFS so I restored my original EFS
if anyone here with N910C and root can give me EFS folder I can corelate if any file required for network is missing since i have good IMEI
Cheers!

I need help, my wifi not work

I have had a moto g6 plus for some time now, but nowadays I am not able to detect SIM cards and wifi does not turn on, what is happening?
Wellfare11 said:
I have had a moto g6 plus for some time now, but nowadays I am not able to detect SIM cards and wifi does not turn on, what is happening?
Click to expand...
Click to collapse
Can you tell us more?
How did it start?
Did something happen to it, or did you just notice it is not connecting?
The most easy things first, is your sim card correctly in place?
Which ROM are you on and have you reflashed it?
weazie said:
Can you tell us more?
How did it start?
Did something happen to it, or did you just notice it is not connecting?
The most easy things first, is your sim card correctly in place?
Which ROM are you on and have you reflashed it?
Click to expand...
Click to collapse
The phone started with problems since I upgraded to Android Pie, I have taken care of it very well but I do not know if it is a hardware failure, but note that in baseband turns out to be unknown, I installed several stock roms from fastboot without any success, also I thought it would be a problem of the EFS partition, but everything is fine I even took a backup in case the doubts, what could happen?
Wellfare11 said:
The phone started with problems since I upgraded to Android Pie, I have taken care of it very well but I do not know if it is a hardware failure, but note that in baseband turns out to be unknown, I installed several stock roms from fastboot without any success, also I thought it would be a problem of the EFS partition, but everything is fine I even took a backup in case the doubts, what could happen?
Click to expand...
Click to collapse
Did you originally update via OTA, meaning, was it the official update?
Then when you noticed it's not working, you tried to flash several stock ROMs?
One possible problem that comes to mind, is that for some reason, you have the wrong radio/modem firmware. That can happen for example, if you have flashed a ROM, which is not meant for your region.
weazie said:
Did you originally update via OTA, meaning, was it the official update?
Then when you noticed it's not working, you tried to flash several stock ROMs?
One possible problem that comes to mind, is that for some reason, you have the wrong radio/modem firmware. That can happen for example, if you have flashed a ROM, which is not meant for your region.
Click to expand...
Click to collapse
Yes, upgrade to Android pie via OTA
I already put a stock rom of the same region, following each fastboot command one by one, but everything continues the same, I even installed RROS 7, to see if at least it turned on the wifi, and it is in bootloop.
Wellfare11 said:
Yes, upgrade to Android pie via OTA
I already put a stock rom of the same region, following each fastboot command one by one, but everything continues the same, I even installed RROS 7, to see if at least it turned on the wifi, and it is in bootloop.
Click to expand...
Click to collapse
Go with the modding guide index: how to restore stock ROM etc., and flash a stock ROM that you know will work. Flash the radio/modem file too, and make sure it's the correct one.
Just to say, I had connection problems too, and in the end they were because the sim card did not latch correctly in place i.e. was not correctly in place.
weazie said:
Go with the modding guide index: how to restore stock ROM etc., and flash a stock ROM that you know will work. Flash the radio/modem file too, and make sure it's the correct one.
Just to say, I had connection problems too, and in the end they were because the sim card did not latch correctly in place i.e. was not correctly in place.
Click to expand...
Click to collapse
I already tried, I installed the rom corresponding to the model of the cell phone and the wifi still does not work, the base band is still unknown, I also checked if the sim card was correctly placed, and everything is fine
weazie said:
Go with the modding guide index: how to restore stock ROM etc., and flash a stock ROM that you know will work. Flash the radio/modem file too, and make sure it's the correct one.
Just to say, I had connection problems too, and in the end they were because the sim card did not latch correctly in place i.e. was not correctly in place.
Click to expand...
Click to collapse
I have an idea, but I need someone to help with a backup of the files, Radio, Modem, and Persist to flash in twrp
Wellfare11 said:
I have an idea, but I need someone to help with a backup of the files, Radio, Modem, and Persist to flash in twrp
Click to expand...
Click to collapse
Great that you have an idea. ?
Here's an idea: take a backup of your current config in twrp, move it to the computer, take a copy. Replace the files in that copy with the ones that you want to flash.
Did you mean this? You are aware that you can try different radio/modem files through fastboot, not having to flash everything else every time? That said, go with your idea. ?
weazie said:
Great that you have an idea.
Here's an idea: take a backup of your current config in twrp, move it to the computer, take a copy. Replace the files in that copy with the ones that you want to flash.
Did you mean this? You are aware that you can try different radio/modem files through fastboot, not having to flash everything else every time? That said, go with your idea.
Click to expand...
Click to collapse
I already tried and still does not give results curiously I have noticed that even in bootloader shows, Baseband not fund
Wellfare11 said:
I already tried and still does not give results curiously I have noticed that even in bootloader shows, Baseband not fund
Click to expand...
Click to collapse
Does the phone ask for a pin code at any point?
weazie said:
Does the phone ask for a pin code at any point?
Click to expand...
Click to collapse
does not request any code at any time
Wellfare11 said:
does not request any code at any time
Click to expand...
Click to collapse
Ok, but WiFi should work even if there is no mobile data available.
I probably can't help at this point, apologies! My suggestion is to flash a stock ROM, lock the bootloader and send the phone for repairs. There could be a solution to this, but I'm out of ideas. ?*
weazie said:
Ok, but WiFi should work even if there is no mobile data available.
I probably can't help at this point, apologies! My suggestion is to flash a stock ROM, lock the bootloader and send the phone for repairs. There could be a solution to this, but I'm out of ideas. *
Click to expand...
Click to collapse
from what I see, if there is no baseband it does not detect the sim card and it does not turn on the wifi, I will try to force an OTA retail update
it did not work
Wellfare11 said:
from what I see, if there is no baseband it does not detect the sim card and it does not turn on the wifi, I will try to force an OTA retail update
it did not work
Click to expand...
Click to collapse
Hello, colud you solve the problem? Because I am havig a very similar one...
Hello group friends, I'm new here. I have a similar problem, I was using the Havoc 2.4 rom, when upgrading to 2.6 I no longer recognize my SIM card and the wi-fi does not connect, I can not install another rom anymore, nor rom stock, recovery TRWP has been replaced by the Havoc and the Wipe System function does not work, and for a few days you can not stay in recovery mode anymore, it restarts every 3 seconds, not the time to click the options. Can someone help me. I'm without a cell phone, and I need it.
I have a similar issue after flashing the latest firmware. SIM goes to "SIM locked" every ten seconds or so, and Wifi drops at the same tie. It's like networking is being reset every 10 seconds. No network settings I've tried change that.
I've flashed several stock ROMs; the one I had previously, newest, oldest, both for RETEU and retail. I used Lenovo restore to upgrade but that resulted in soft brick, after that I flashed the latest firmware via Fastboot and that's when the problem started.
With Oreo, wifi and cellular don't work at all, nothing detected. With Pie they're connected and dropped in a loop. I can't help thinking that the Lenovo restore broke this somehow, but modem files have been reflashed several times after that with no change. I'm not getting the baseband error.
bitstuff said:
I have a similar issue after flashing the latest firmware. SIM goes to "SIM locked" every ten seconds or so, and Wifi drops at the same tie. It's like networking is being reset every 10 seconds. No network settings I've tried change that.
I've flashed several stock ROMs; the one I had previously, newest, oldest, both for RETEU and retail. I used Lenovo restore to upgrade but that resulted in soft brick, after that I flashed the latest firmware via Fastboot and that's when the problem started.
With Oreo, wifi and cellular don't work at all, nothing detected. With Pie they're connected and dropped in a loop. I can't help thinking that the Lenovo restore broke this somehow, but modem files have been reflashed several times after that with no change. I'm not getting the baseband error.
Click to expand...
Click to collapse
I have the exact same problem, I wasn't able to repair it so I sent it to service and tomorrow they will try to fix it for $35. The problem with goign back to previous versions is that you loose the IMEI and MAC . The problem with the pie version I believe is the baseband. If the service is able to fix it I will post the solution here for you to fix it .
bitstuff said:
I have a similar issue after flashing the latest firmware. SIM goes to "SIM locked" every ten seconds or so, and Wifi drops at the same tie. It's like networking is being reset every 10 seconds. No network settings I've tried change that.
I've flashed several stock ROMs; the one I had previously, newest, oldest, both for RETEU and retail. I used Lenovo restore to upgrade but that resulted in soft brick, after that I flashed the latest firmware via Fastboot and that's when the problem started.
With Oreo, wifi and cellular don't work at all, nothing detected. With Pie they're connected and dropped in a loop. I can't help thinking that the Lenovo restore broke this somehow, but modem files have been reflashed several times after that with no change. I'm not getting the baseband error.
Click to expand...
Click to collapse
Service couldn't fix it. Being honest they were quite incompetent, when I explained the problem he said "we should hire you" ( I am 16 years old) . Anyway, could you fix it? Because I am not even close
---------- Post added at 03:00 AM ---------- Previous post was at 02:54 AM ----------
caradobeco said:
Hello group friends, I'm new here. I have a similar problem, I was using the Havoc 2.4 rom, when upgrading to 2.6 I no longer recognize my SIM card and the wi-fi does not connect, I can not install another rom anymore, nor rom stock, recovery TRWP has been replaced by the Havoc and the Wipe System function does not work, and for a few days you can not stay in recovery mode anymore, it restarts every 3 seconds, not the time to click the options. Can someone help me. I'm without a cell phone, and I need it.
Click to expand...
Click to collapse
Sorry I answer so late, I didn's see the message before.
I believe you already tried puting it into bootloader mode. If that's the case, I had a similar problem recently an it solved alone, I let it loop for a while and suddenly fell, into dtock recovey, i factory reset (with stock recovery) and somehow stock was booted ( i believe it was because it was in inactive slot).
Hope this helps you
juampapo546 said:
Service couldn't fix it. Being honest they were quite incompetent, when I explained the problem he said "we should hire you" ( I am 16 years old) . Anyway, could you fix it? Because I am not even close
---------- Post added at 03:00 AM ---------- Previous post was at 02:54 AM ----------
Sorry I answer so late, I didn's see the message before.
I believe you already tried puting it into bootloader mode. If that's the case, I had a similar problem recently an it solved alone, I let it loop for a while and suddenly fell, into dtock recovey, i factory reset (with stock recovery) and somehow stock was booted ( i believe it was because it was in inactive slot).
Hope this helps you
Click to expand...
Click to collapse
I am still working on this, I actually did this to a work phone (I had permission to root/unroot). Something that has helped me so far is just getting familiar with the whole flashing process - https://android.gadgethacks.com/how...actory-images-android-using-fastboot-0175277/. I think from this article the problem lies in the modem/radio rom. That *should* be the only thing you need to flash on. However, I have noticed with a lot of roms on here, a modem rom is not included on the stock firmware. But that needs to match well to your phone from what I understand. I have tried a few modem roms already, unfortunately, but no luck.

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