Hello everyone, I have been searching constantly for any information on a problem that suddenly started today with my galaxy s4, and this is going to sound very odd for sure. For no apparent reason, i pulled the phone out of my pocket, hit the power button, and everything that is supposed to be white is pink. The touch screen will work for a split second, just long enough to get the phone unlocked, and then is all together unresponsive. On the home screen, once again, everything that is supposed to be white, (text, notification icons, time, ect) is bright pink. All the buttons are responsive, but the touchscreen does nothing. Upon hitting the power button to turn the screen off, you can see the pink disappear and the screen change back to normal for just a moment before it goes off, same when it powers on, which is why i can manage to get the phone unlocked. Anyone hear of anything like this?
You have either a loose connector or some other hardware failure.
Yo,
yesterday I dropped my GS7E, it wasn't much of a high but the ground was pretty hard. My hardglass screen protector shattered a little but not really much, just the bottom corners of the screen protector got hurt.
Since then, my phone is not waking the screen up the first time I press the power button to unlock the phone. It its waking up but the screen stays black, I can unlock it by fingerprint while the screen is black and even take photos or open any app. I also feel the vibration.
So to fix it and actually get into the phone with screen on I have to lock and unlock it again. If I lock the phone after using it normally, it would work the normal way after unlocking it right again. But if I waited some time and I try unlocking, the screen would just stay black for the first attempt of unlocking.
Isnt that weird? xD
Just wanted to share that and maybe someone even got a permanent fix for that
What happens if you turn it on with the home button instead of the power button?
It wakes up the screen like it would normally do, but the first time I presss it, the screen stays black and I have to lock it again and then I can wake up the screen with home button.
Forgot to mention that.
Probably no solution to that I guess?
If I were u I reflash the firmware. Dont know if that fix it but i would give a try, u got nothing to loose
Hi Guys,
got my S8 about 6 days ago. it's been working flawlessly and i've been really enjoying it.
Yesterday i took it out of my pocket and the screen wont turn on. it's completely black. i can hear it unlocking, i can even answer phone calls on it and talk, but again, can't see anything. I've tried hard resetting the phone (volume down & power button), it completely reboots, which you can hear the tune of it starting, but nothing. I've tried plugging it into the charger, still nothing.
I'm new to the samsung party, so i did some research naturally and found this was a common problem on the previous generations. Most cases were solved by removing the battery and reinstalling. however with this model, i can't do that. I've taken the phone back to at&t to get an exchange, and because i "preordered it," i need to go through customer service, which they are telling me i need to send the phone back, and because i do not have the original shipping box, i need to pay a 15% restocking fee to return the phone. THEN, they will take up to 5-7 days to send me a new phone. As you can tell, i'm a bit frustrated.
Any suggestions?
try holding down the power and the home virtual button (even if you dont' see it)
jonno95 said:
try holding down the power and the home virtual button (even if you dont' see it)
Click to expand...
Click to collapse
Tried it, nothing. I can feel the phone giving haptic feed back and clicking as i click the virtual home button too. I held it for upwards of 30 seconds.
bryce_wsj said:
Tried it, nothing. I can feel the phone giving haptic feed back and clicking as i click the virtual home button too. I held it for upwards of 30 seconds.
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Click to collapse
darn. my brothers did that, and that is how he got it to power down. then it powered up normally
have you tried:
Vol up, bixby and power for recovery
Vol down, Bixby and power for download mode
jonno95 said:
darn. my brothers did that, and that is how he got it to power down. then it powered up normally
have you tried:
Vol up, bixby and power for recovery
Vol down, Bixby and power for download mode
Click to expand...
Click to collapse
I tried all of that, however, i can't see the screen. So I'm not sure where i stand when i enter those modes. When the phone reboots normally, i have to enter my code manually the first time, which i can do, just by memory of the button placement on the screen, but as i said, can't see anything. I'm willing to try anything. At this point i'm just letting the phone sit idle and let the battery die, hopefully that will do something.
You have a month free of Samsung Premium - sign up for it, call samsung and they'll take care of it
ElBeaner said:
You have a month free of Samsung Premium - sign up for it, call samsung and they'll take care of it
Click to expand...
Click to collapse
i spoke with them. I need to make an appointment with a local best buy so a Samsung agent can run diagnostics.
bryce_wsj said:
i spoke with them. I need to make an appointment with a local best buy so a Samsung agent can run diagnostics.
Click to expand...
Click to collapse
final update, i was instructed to go to a corporate AT&T store. i did so and they swapped it no questions asked.
Happy Ending! Cheers
Great!
Sent from my SM-G955U using Tapatalk
Damn, I got the exact same behavior on my S8+ today! sitting in the couch watching Hockey and I got all excited after the Caps crushed Penguins tried to send a text to a friend but the screen won't turn on? Tried everything above but screen is black..SUCKS!
I just got the same thing ..tried everything ..however the download did work ..and a blue screen came up and asked if i wanted to download so i pressed yes ...so we will see what happens
A friend and I both had this happen within a week of buying the phone. What it turned out to be in both our cases is the screen was on the very lowest brightness setting. We did not set this. Somehow it happened spontaneously. Go to the darkest place you can find and you should be able to return your screen to a normal brightness. I have a feeling this is going to be a recurrent problem with a software fix in the future.
I had a similar issue. I set the power saving option and it looked like the screen turned black. Only after going to a dark room could I tell it was on. It was a new level of dark I never seen even if you consider setting the brightness to its lowest setting.
same here,
during typing screen freesh and black out.
as death as a door knop. nothing worked none of the mentioned options by Samsung relieved me from a black and dead screen.
its now being collected for repair,
lets wait and see
Same here also.
After 7 days of using it I picked it up to check for notifications just to see the black screen.
Never let it fall or anything.
Unfortunately I will not get a replacement from my dealer but a repair. Let's see if we get a BSOD-gate ****storm with this.
Another BSOD here.
Less than 7 days of normal use, screen seems to be deade. I have haptic and sound feedback. Even the alarms are ringing all day long and I can't turn them off.
Now I'm waiting for the vendor to collect it since I requested a return due to defect.
I FINALLY understand what is going on with Samsung Black Screen of Death-- how it happens and what to do.
First off the bat -- IT'S A DESIGN FLAW IN PHONE! Here is what occurs to induce the Black Screen.
1.) As you lift the phone to your ear, the top of your ear touches the screen. The screen "understands" this to be your finger drawing down the "notifications" bar.
2.) If your ear comes off of the screen, when you place the surface back to hear, the screen "understands" this to be a 2nd time pulling down on the screen.
3.) At this time, your screen brightness "slider bar" is sitting smack dab in the middle of the screen. This 'slider bar' controls the brightness, from very bright to the screen turned off. Slide to the left, screen gets dim. Slide to the right, screen gets brighter.
4.) If your ear next touches the screen, it is almost always on the left side of the screen - no matter whether you are left or right-handed. The Samsung S8 + interprets this 3rd contact to the screen as you "instructing" the phone to turn the screen intensity to "off".
5.) You now have the "Black Screen of Death".
You can simulate this with just using your finger on the screen. Pull down the notifications bar ONCE. Then do it a SECOND TIME. You will now see the screen intensity "slider bar" before your eyes. It is the one with the half sun / half moon icon on the left side of the bar. If you move the little blue bar with your finger, going right to left, you will see the screen go dark.
These are the exact same movements your ear traces on the screen as you use your phone to answer a call or to talk on the phone. 3 accidental touches and the screen is BLACK and you don't understand how it happened.
This is a design flaw in the software. Samsung needs to change how the sllder bar controls screen intensity.
If you go into a very dark place, there will still remain a very faint glow from the screen. All you have to do is 2 finger swipes down, then with your finger push the slide bar back to the right- and VOILA -- you can see the screen again.
Hope this helps everyone until Samsung fixes the problem.
Chuck_Daytona said:
I FINALLY understand what is going on with Samsung Black Screen of Death-- how it happens and what to do.
First off the bat -- IT'S A DESIGN FLAW IN PHONE! Here is what occurs to induce the Black Screen.
1.) As you lift the phone to your ear, the top of your ear touches the screen. The screen "understands" this to be your finger drawing down the "notifications" bar.
2.) If your ear comes off of the screen, when you place the surface back to hear, the screen "understands" this to be a 2nd time pulling down on the screen.
3.) At this time, your screen brightness "slider bar" is sitting smack dab in the middle of the screen. This 'slider bar' controls the brightness, from very bright to the screen turned off. Slide to the left, screen gets dim. Slide to the right, screen gets brighter.
4.) If your ear next touches the screen, it is almost always on the left side of the screen - no matter whether you are left or right-handed. The Samsung S8 + interprets this 3rd contact to the screen as you "instructing" the phone to turn the screen intensity to "off".
5.) You now have the "Black Screen of Death".
You can simulate this with just using your finger on the screen. Pull down the notifications bar ONCE. Then do it a SECOND TIME. You will now see the screen intensity "slider bar" before your eyes. It is the one with the half sun / half moon icon on the left side of the bar. If you move the little blue bar with your finger, going right to left, you will see the screen go dark.
These are the exact same movements your ear traces on the screen as you use your phone to answer a call or to talk on the phone. 3 accidental touches and the screen is BLACK and you don't understand how it happened.
This is a design flaw in the software. Samsung needs to change how the sllder bar controls screen intensity.
If you go into a very dark place, there will still remain a very faint glow from the screen. All you have to do is 2 finger swipes down, then with your finger push the slide bar back to the right- and VOILA -- you can see the screen again.
Hope this helps everyone until Samsung fixes the problem.
Click to expand...
Click to collapse
Doesn't the S8 have a proximity sensor like the iPhone to determine that the phone is being held up against someones ear?
I FOUND A RECOVERY FROM THIS!!
I just got the Black Screen of Death for the first time after owning the phone for 2 weeks - pretty alarming when the phone is unresponsive, you can't reboot with the power button, and you can't pull the battery. (Coming from an S5, this is my first phone with a non-removable battery). Even though I knew my phone was fully charged, I tried plugging it in, and didn't even get the red LED. Not good.
After a little Googling, the solution I found that worked for me was: Press and hold Down Volume + Power at the same time for 7 seconds.
This brings you to a screen with some options, the first being to reboot like normal.
Volume toggles up and down between the options, but be sure not to choose option 2, which is a factory reset!
The Bixby button selects, so I just clicked on option 1, and I was back in business.
This apparently does a "simulated battery disconnect". Assuming it was some sort of firmware crash, this should bring you back to life. It did for me. There are other suggestions on the page if it doesn't work, but I was back to life after step 1. Hope it helps...
http://thedroidguy.com/2017/05/sams...ck-screen-death-troubleshooting-guide-1072353
About every 1 in 3 times I try to turn the phone on, the screen remains black, but I know it has "woken up", because it vibrates under my finger to indicate it has unlocked. Additionally, swiping around while the screen is black results in opening main screen apps. I have tried face unlock, fingerprint and voice unlock and these methods all have the same kind if success rate. I've found the only way of turning the screen on is, after unlocking it, is to hold the power button to bring up the force shutdown menu. This issue has gotten progressively worse over a number of weeks. I run an app launcher, may be contributing? The phone is about a year old. Help!