No output voice through earphones - X Play Q&A, Help & Troubleshooting

Hi
When I am calling someone through earphones, other side could not hear me but I can hear them through headphones.
Same issue when started my phone in safe mode.
Same headphones working fine in other phone.
Problem in phone.
Please help.
Android version6.0.1
Phone Moto x play
Thanks in advance

I am having the exact same issue :S on a Moto X Play XT1563 bought in México. The only way to be able tohear is through a headphone, or speaker. I just started to troubleshoot this issue righ now, so if I fix it, i'll post back.

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