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When my phone is sitting idle (screen off) it will randomly decide to power itself off. Has anyone else noticed this? Any ideas on what could be causing it?
The Balvenie said:
When my phone is sitting idle (screen off) it will randomly decide to power itself off. Has anyone else noticed this? Any ideas on what could be causing it?
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you mean randomly power itself ON, right?
if that is the case, it's normal, it just mean it woke up to connect to the internet, to get updates of news, emails, or whatever it was scheduled to pick up
nope. i mean it randomly turns itself off. this topic is being discussed over on the att captivate galaxy forum section.
interesting, so it's going from stanby mode, to complete OFF... nope never seen that happen to my i9000 model
yep totally powered off... completely sucks... looks like there are a bunch of ppl that have this issue with the captivate on att. $10 says its some lame piece of software that att puts on your phone that's causing the problem.
it's possible, i've read here a few users having crazy power issues (battery draining very fast) with their SGS i9000, but after wiping it out clean, to start anew, then the power problem is gone away.
so yes, a software could cause something weird like that.
Factory reset and so far so good
Hey guys,
I use a Galaxy S here in Hong Kong and I had the same random shut down issue constantly happen when my screen went off...
I tried everything, check temperature of cpu, etc. etc. and nothing worked, it just got worse and worse.
I even changed the battery to use the spare one that came with this. Still problematic.
Used SET CPU to limit the cpu to 400mhz, still problems.
Finally I did a factory reset and so far so good.
I only have the original system installed with the Remember the Milk app installed.
24 hours, no problems.
Installed AppBrain app.
Then I installed 3G WatchDog
12 hours, no problem.
Then I installed Paperdroid
12 hours, so far no problems at all.
If I run into an issue I'll post it here. But I think it definitely was a software issue.
Update - it randomly shut down on me
Alright guys, it shut down on my randomly today in the afternoon......
I dont know if it's the re-charging that screwed it up?
Because after my factory reset, last night was the first time i charged it....
Hmmm
This happened to me too - two days in a row until noon it would shut down two or three times - i uninstalled SetCpu and for now (24 hours) it hasn't happened again. I am not sure if it was the one responsible but it started happening after i installed two programs and i uninstalled them after it started happening. I uninstalled Visual Task Switcher first but on the next day it turned off again, then i unsinstalled SetCpu and it hasn't happened again - maybe some wrong profile settings but i didn't feel like experimenting
I had this issue once too in about 40 days.
I was reading an sms and then i turned into standby and put it in my pocket. Later, maybe 40 minutes i came home and my phone was completely off. I do not remember if i had to take out the battery before to get it on again.
I was wondering why it happened. Maybe it was caused by an app i had opened. Battery still was at 40%.
But since it only occured once in 40 days i doesn´t bother me.
Interesting you mention this as it just happened to me today for the first time. I took it out of my pocket and wtf? The phone was off. Very strange... Using the i9000 on the stock Eclair rom.
Should send back for warranty
Sent from my GT-I9000 using XDA App
software clash?
Well the phone suddenly switched off for me, but this time I turned off APPBRAIN and so far so good.
In fact, I came across an app called NoLED and since it kind of keeps ht phone on, while I have it on my desk, I'm able to be notified of stuff and so far with that, the phone hasnt' shut off.
I'm still experimenting with what works, but try turning off AppBrain and see if you still have the random shut off issue....
i use app brain all the time to keep my apps in sync
not the cause of the problem, that's for sure
my phone can last a whole day even with app brain running
OP, do you have MSN Talk installed on your phone? I have this same problem, seems to happen more when I am running MSN talk in a low signal area.
«try a new sim card. «Could be faulty. «i am on my 3rd phone and all of them had this same problem. «i bought a new sim card 4 days ago, and hasnt happened since. «but then again, this problem usually happens to me once every 3rd-5th day anyways, so i dont know if i am in the clear yet.
Me too, shutdown everyday
Hi guys
After upgrade OS to I9000ZSJG4, Phone random shutdown everyday.
Yep still shuts down
Tried keeping AppBrain off, still shuts down.
Used NoLED so the screen kind of stays on, still shuts off..
So far shut off on me after 40 hrs... this is really stupid.
I am this close to taking it back, but I genuinely think it's a software issue than a hardware issue...sigh
Anyone have any luck figuring this out?
Same problem no solution yet
Hi
I too have the same problem, haven't found any solution yet.
The temperature etc is all good, there is no pattern in shutdown issues.
I have tried factory reset and no new application, it still shut down while using in built browser.
I had the same thing happen to me while skiing in Whistler last weekend. It died twice. I attributed it to the cold. I normally use a 3000mah battery up there, but left it back the house that day. Afterwards while charging in the car and even charging it at home it died prematurely again. It was the eBay aftermarket variety 1500mah knock off. I have since changed back to the Samsung OEM battery. I haven't had an issue with it since. My assumption is that the knock offs in my case cannot handle the heat cycles of charging and then the cold as well as the original. Or they have a limited lifespan, well below OEM specs. I am now only using the 3000mah battery on the weekends to hedge my bet on the quality of manufacture, as it seems to be from the same factory as the 1500.
Since I have got it (2 weeks ago) i have picked up my phone make a call, and on about 7-8 occasions, have noticed that the phone is turned off, and I can't get it to turn on. The only solution is to take out the battery and put it back in. Has anyone else experienced this. I have updated to JH2 firmware, but it still happens. I even got a new battery for the phone (Bell employee let me swap with another phone that was going back to samsung for gps issues), but the problem still happens once in awhile (like every 2 days, sometimes more sometimes less). Anyone have any ideas? thanks
UPDATE: Someone mentioned for me to call my phone the next time this happens to see if it rings. They said it might stuck in sleep mode? Not sure, i just pullthe battery and then it works
I've had this happen, but only when the GPS was on. If it's happening with the GPS off, I'm guessing you've got a lemon.
So far I've not needed to take the battery out, though. I've always been able to reboot by holding the power button down for 5-10 seconds instead.
Yes I have been experiencing the same problem. From what I can see, it seems like the phone is over heating then it locks up. My only fix was to install a battery temperature monitor and also kill any tasks that are not needed by the phone. My phone hasn't locked like that since I've been doing that.
Sent from my GT-I9000M using XDA App
I have not had this problem. Been on a call for about 1-2 hours one time and the phone was fine. I was able to switch it to speaker, bluetooth, open other apps, and etc without any problems. I don't run task managers. I do have one, but I rarely use it.
Interesting...I experienced this for the first time today. Picked up my phone from teh night stand after having it plugged in all night and it was off. Had to pull the battery to get it to come on. The battery was about 85% charged when it came back on. It worked ok since but the battery drained kinda quick. I am using an aftermarket battery, got the 2 batts and charger on ebay. So I put the other battery in and havn't had any issues. I wonder if it over heated while charging? What apps are you guys running? The one I am running that would be most suspect would be weatherbug elite, and I just installed it a day or 2 before this happened.
I think it is a GPS issue. I got this phone on the first day of release. I’ve never had this problem until just days ago. I hadn't used the GPS extensively before last Thursday and Friday. During my business trip I had the GPS on for almost two days straight and during these two days I experienced the blank screen, shut down twice. I had to cycle the battery to get it to boot.
I had this happen to me while using Set CPU. Check out this thread. http :// forum.xda-developers.com/showthread.php?t=727006
take out spaces and what not.
I had this problem on my g1 but it started to get worst an I soon need too keep my mobile always connected to a charger so out turned into a landline phone lol but it was because I somehow broke a middle cell in my battery and need replacing but I don't know what to say about yours cause you tried a different battery :S
Sent from my T-Mobile G1 using XDA App
Experienced a freeze just a few hours ago while running the navigate application.
Trying to show my wife how uber cool it was and all. Switched on GPS, launched maps, chose directions, method / navigate. GPS locked and had my location pinned down until I reached the corner and suddenly the GPS kicked me to a location about 5 blocks away then froze the phone, requiring a battery pull and reboot.
Sent from my SGH-T959 using XDA App
I know this has been discussed plenty of times but I just have some more questions of my own I'd like to ask.
So my N4 just switches off over night after being charged to like 95-100%.
It is usually fully charged (green LED) but won't turn on if I want to wake the screen.
I have to hold the power button for like 5 seconds for it to switch off. Then I am able to boot it again.
If i just unplug the charger, wait like 30s to a minute, the screen will wake, it works as usual. But the phone restarted (!!!) without any boot animation or anything. Just like nothing happened. If I then go into settings -> battery you can see the phone switched on just a minute ago.
This is happening like everynight for me now, so I had to use my old phone as an alarm clock as I slept in quite a few times actually
I searched like all forums and tried everything but I cannot dissolve this issue.
I even turned off deep sleep in dev options and stuff alike, monitored temperatures and stuff. Nothing conclusive though.
So I just have no idea why this keeps happening.
It happened with different roms and different kernels. Root or not rooted.
A friend of mine has a N4 as well and he does not have this problem at all. He does not have a custom rom flashed or anything.
But I read on other forums that even users with stock rom had this problems.
I think this is a quite common problem with the Nexus 4 device, isn't it?
Anyone solved it yet? Or does at least know the CAUSE for this?
I mean srsly there is like nothing on the forums..
Is it software related? Hardware related? Did I **** something up?
Is this a valid reason to send my phone back to google and get a new (working) one?
Everything else just works flawlessly. I mean the N4 with PA on it works so smooth like a charm.
I DO NOT WANT TO GIVE IT BACK!
noone? really?
I don't remember this being a common problem, though maybe I missed something.
If I was you I would wipe everything and re-flash stock. Then if it still happens return the phone, it shouldn't be doing that and I wouldn't put up with that if it was my phone. But it's your choice.
Sent from my Nexus 4
I have the same problem and I believe that this and similar issues are becoming increasingly mentioned on various sites on the net. XDA tread - http://forum.xda-developers.com/showthread.php?t=2077148 which gives some idea as to what people are doing to get to the bottom of the problem.
There is further info here - https://code.google.com/p/android/issues/detail?id=35139 which starts with Sleep of Death issues on JB4.1.1 (on the Galaxy Nexus but has more recently focused on the Nexus 4).
Initially the problem occurred maybe 3 times a week. I'm running a Stock N4 and whether stock or custom does not seem to make any difference.
I re-flashed a stock image and thought I had solved the problem. The phone ran okay for a few weeks and then reverted to random SOD's normally at night whilst charging. If I use airplane mode at night I have no problems. It has also become unresponsive/deep sleep on three occasions during the day. More recently I have stopped leaving wifi enabled unless I need it I no longer use airplane mode and have not had any further problems --- so far ---
For me at least, the problem might be wifi related.
This happened to me this morning. I have my phone on charge every night and it probably hits 100% about 3am every morning. I have the alarm set at 7am to wake me, and has done every morning since I got it last month. However I have now slept in twice (this morning was catastrophic) due to waking up to find my phone was switched off and my alarm subsequently didnt sound!! I have wifi left on, but all my apps are closed down, and only the alarm app running.
To switch it back on I have to hold the down the power button for in between 5-10 seconds for it to reboot.
Does anyone know why this is happening? The Nexus 4 is perfect in every other way, I'm gutted to find a fault after raving so much about it!
Same thing is happening to me every night !
I have the same problem, but it happens sporadically, so I never know when I'm going to end up sleeping in. It's infuriating.
It just happened again this morning. I had Wi-Fi disabled, so I know it has nothing to do with that.
Tronno1 said:
I have the same problem, but it happens sporadically, so I never know when I'm going to end up sleeping in. It's infuriating.
It just happened again this morning. I had Wi-Fi disabled, so I know it has nothing to do with that.
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Sounds like a rogue app is triggering the phone to crash or something?
Have you tried a factory reset?
This bs caused me to be late to a final exam... I was so mad when I woke up and saw that it was 2 hours later than the time my alarm was set to sound.. Only started happening with 4.4+ updates.
Sent from my Nexus 4 using xda app-developers app
Factory reset?
Sent from my Nexus 4, while driving in my Evo9.
Hey man,
My girlfriends nexus 4 did this as well and she got it RMA'd with no questions asked and a brand new one sent out, they told her to do a factory reset; this worked for a few days then went back to normal again.
- Sent from my Nexus 7
Charging cable
I have had this problem eventually with every android phone I've ever owned but it seems by replacing the charging cable with a new one the problem goes away. It seems that there is a weird thing with android where if the cable doesn't sit completely snug or straight the battery can charge but the phone won't realize this and go to sleep. Also seen the opposite happen where the phone thinks that the battery is charging and in fact it hasn't. When you unplug it suddenly goes from full charge to nothing. Haven't seen that last one on my Nexus 4 yet though. So I would try replacing the cable (not necessarily the charger) usually worked for me on other phones. Also I would suggest not to leave the phone and cable hanging off the end of a table. Make sure it's in enough that it sits flat. I think this is how I slightly bent mine.
Hey guys, so I'm not sure what's going on but myself and several people on reddit are experiencing this issue:
http://www.reddit.com/r/nexus4/comments/1j7o85/n4_shuts_off_overnight_after_43_update/
Every morning since I've gotten 4.3 update, my nexus 4 shuts itself off throughout the night. It does not boot up until I force a shutdown (volume up and power) AND THEN try to power it on.
My nexus is completely stock, it has not been rooted or even bootloader unlocked. It seems to work fine regardless, but I like to keep my phone on in case of an emergency.
Can someone shed some light on this?
pastasauce said:
Hey guys, so I'm not sure what's going on but myself and several people on reddit are experiencing this issue:
http://www.reddit.com/r/nexus4/comments/1j7o85/n4_shuts_off_overnight_after_43_update/
Every morning since I've gotten 4.3 update, my nexus 4 shuts itself off throughout the night. It does not boot up until I force a shutdown (volume up and power) AND THEN try to power it on.
My nexus is completely stock, it has not been rooted or even bootloader unlocked. It seems to work fine regardless, but I like to keep my phone on in case of an emergency.
Can someone shed some light on this?
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This sounds like the sleep of death issue. User tkolev has written the Safe Charge app to prevent this from happening when the Nexus 4 is charging. You can read his discussion of the issue at http://forum.xda-developers.com/showthread.php?t=2226698. The app is available at https://play.google.com/store/apps/details?id=com.sash.sodeliminator.
BobWalker said:
This sounds like the sleep of death issue. User tkolev has written the Safe Charge app to prevent this from happening when the Nexus 4 is charging. You can read his discussion of the issue at http://forum.xda-developers.com/showthread.php?t=2226698. The app is available at https://play.google.com/store/apps/details?id=com.sash.sodeliminator.
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Thanks for the info Bob. However, I don't charge my phone throughout the night, so I don't think it's that.
It's not the battery either because when I do power it up, it's usually at least 40%+ battery. I'm really at a loss as to what could be causing this.
pastasauce said:
Thanks for the info Bob. However, I don't charge my phone throughout the night, so I don't think it's that.
It's not the battery either because when I do power it up, it's usually at least 40%+ battery. I'm really at a loss as to what could be causing this.
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Sleep of death happens when the Nexus 4 is in deep sleep mode and fails to respond to a key press and can occur whether or not the phone is charging at the time. If you are able to charge the phone overnight, I would install and enable Safe Charge to see if it keeps the problem from occurring at night.
BobWalker said:
Sleep of death happens when the Nexus 4 is in deep sleep mode and fails to respond to a key press and can occur whether or not the phone is charging at the time. If you are able to charge the phone overnight, I would install and enable Safe Charge to see if it keeps the problem from occurring at night.
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That's terrible . It only started when I updated to 4.3, and unfortunately I can't charge overnight. I'm guessing the Safe Charge app drains battery? If so, I don't think that would work.
Is there seriously no other way to solve this issue than a wakelock work around? It seems pretty significant to simply ignore on Google's part.
i hate to say it, but you may have to do a factory reset to determine whether or not its the phone, or some app that you have installed that is not playing nice with the update.
I've found the issue, turns out Netflix's chromecast update screwed up with 4.3:
http://www.reddit.com/r/Android/comments/1jdenw/psa_if_you_have_netflix_read_this_before_updating/
Fix: Uninstall Netflix or stay on 4.2.2 until resolved. Thanks guys.
It keeps shutting off at 3:07 every night?
Demons
Sent from my Nexus 4 using xda app-developers app
I am charging it using the provided USB cable and adapter, but the phone is almost too hot to touch when I wake up some mornings. It quits charging because of it, but it still remains very hot. It happens irregularly and I cannot pinpoint the problem.
I am running completely stock AT&T.
Can someone help me figure this out?
Edit: some more info: The cell radio has turned off with this issue at least twice. It turned back on after a restart. Airplane mode was not enabled, so I am not sure why this would happen. When charging at night, I run the Sleep As Android sleep tracker, and it's on my bed, but I run it every night and I am not sure why it would only give me problems occasionally (every ~10 days or so). It's possible I bump it in my sleep, but would that cause this issue? When I wake up it is fully plugged in and too hot to continue charging.
toastthemost said:
I am charging it using the provided USB cable and adapter, but the phone is almost too hot to touch when I wake up some mornings. It quits charging because of it, but it still remains very hot. It happens irregularly and I cannot pinpoint the problem.
I am running completely stock AT&T.
Can someone help me figure this out?
Edit: some more info: The cell radio has turned off with this issue at least twice. It turned back on after a restart. Airplane mode was not enabled, so I am not sure why this would happen. When charging at night, I run the Sleep As Android sleep tracker, and it's on my bed, but I run it every night and I am not sure why it would only give me problems occasionally (every ~10 days or so). It's possible I bump it in my sleep, but would that cause this issue? When I wake up it is fully plugged in and too hot to continue charging.
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Is there any wakelocks keeping your device running? Look into it. Something could be keeping your device running in the background. Or perhaps something is turning on your device.
Worst case scenario is that you have a defective device in which I suggest you go see an att repair center or call att so they can exchange it due to defective issues. The replacement will be free.
Sent from my GT-I9505G using Tapatalk 2
Febby said:
Is there any wakelocks keeping your device running? Look into it. Something could be keeping your device running in the background. Or perhaps something is turning on your device.
Worst case scenario is that you have a defective device in which I suggest you go see an att repair center or call att so they can exchange it due to defective issues. The replacement will be free.
Sent from my GT-I9505G using Tapatalk 2
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Well put, reminds me of a scenario I had on my SG3. When I had first gotten my SG3 awhile back it would give me temperature warnings every so often (2-3) days. I found the problem to be that a couple of my applications were running background processes that were very cpu extensive and keeping my device awake. This caused the CPU to ran at nearly max frequency throughout the entire night, thus over heating my phone. I wiped every application I had and reinstalled and set background permissions to not allowed for a majority of them; this resolved the problem.
I haven't experienced this at all on my SG4, but I still disallow a lot of my apps to use background processes unless necessary. I did read online that some of the SG4 devices did have a defective heat sync though, however I'd try removing all your applications until you're down to bare minimal stock and reinstalling and keeping an eye on what could possibly be running your CPU up when your phones locked.
- Br4nd3n
I'm guessing that it has a spike in temperature, it turns off the charging, but it still is plugged in so the temperature keeps going up. Hottest I saw on it was around 65 deg. Celsius.
I attached a few graphs of this happening on different occasions (one portrait is the same day as the landscape). The fast drop-off is where I unplug it and let it cool and reinsert the charging cable, and it surprisingly does not get hot again. No restart is necessary, so I doubt there is much to do with the phone's CPU but I could be wrong.