Database Users

Tablet unusable (systemUI crashloop) after the OTA 5.0.2 > 5.1

Well, what a surprise.
After sideloading the OTA (as usual, no errors or anything strange) and waiting for the "Updating android app 1/1xx", the screen goes black. I can't do absolutely anything but to press the power on button to turn on/off the screen (which is black illuminated), and if I hold the button I clearly see the "Power Off?" message in the white box as usual over the black background, and the animation of "Android is turning off" if I turn it off..
Sometimes a SystemUI error appears and after pressing OK it reappears again and again, sometimes showing the live wallpaper behind it. It ends up with an infinite loop of SystemUI crashes.. It may be a prob loading the launcher? it's not even showing status/navigation bars..
This sideloading the OTA on an stock N7. Really google??
When cleaning cache on recovery, it does the updating apps again, then shows for few secs that some app failed and goes black again.
This N7 is stock with the bootloader locked, any way to fix this without needing to unlock (and so wipe)?
Thanks in advance.
EDIT: I'm definitely in a SystemUI crash loop. Even rebooting to safe mode doesn't work at all.

MD5?
I've just downloaded the OTA myself, and thought I'll check out xda just to be sure there is nothing to worry about, and then I see This!
First thing ofcourse would be to make sure the OTA file was not incomplete/damaged. Would you mind confirming the MD5 you've got? Mine is "d394ba9a61f8f6a206b8c427844b5427", file size 106,509,760 bytes.

Silver-Hawk said:
I've just downloaded the OTA myself, and thought I'll check out xda just to be sure there is nothing to worry about, and then I see This!
First thing ofcourse would be to make sure the OTA file was not incomplete/damaged. Would you mind confirming the MD5 you've got? Mine is "d394ba9a61f8f6a206b8c427844b5427", file size 106,509,760 bytes.
Click to expand...
Click to collapse
Hello,
Using "HashMyFiles",
MD5 is d394ba9a61f8f6a206b8c427844b5427,
SHA1 is 9f163586073265c54d86679efd63513a4477cfd8.
Size: 106,509,760 bytes
So yeah, good download file.
And there is no problem with the cable or "Minimal ADB and Fastboot" version since I used it to flash the partitions directly in my other N7 (rooted and such) and also tested applying the N5 5.1 OTA on my N5 and both results were good.
There is no bad stuff here, the REAL file ota 5.0.2 to 5.1 "semi-bricked" my not rooted n7 in 5.0.2..
Google really has QA? I still don't believe an ota did this to a pure n7 stock rom that used otas since the real first 4.1 build to these days.

S**t happens!??
Well, don't know what happened in your case, but all I can tell here (for someone else in a similar situation maybe) is that it worked perfectly fine for me. I updated using adb sideload on a totally stock device as well. Never rooted, no custom recovery, only difference being mine was already bootloader unlocked (don't know if that's why it didn't work for you, though I doubt it). Unlocking the bootloader was the first thing I did out of the box actually, for situations exactly like u're describing.
As for you, I hope it's still being recognized on USB connection so you can pull most of your data atleast. All the best

adb logcat gives me:
[ 03-12 20:52:48.421 29480:29480 E/AndroidRuntime ]
FATAL EXCEPTION: main
Process: com.android.systemui, PID: 29480
java.lang.NullPointerException: Attempt to invoke virtual method 'boolean com.android.systemui.statusbar.phone.PhoneStatusBar.isKeyguardSecure()' on a null object reference
at com.android.systemui.statusbar.phone.KeyguardBottomAreaView.isCameraDisabledByDpm(KeyguardBottomAreaView.java:260)
at com.android.systemui.statusbar.phone.KeyguardBottomAreaView.updateCameraVisibility(KeyguardBottomAreaView.java:237)
at com.android.systemui.statusbar.phone.KeyguardBottomAreaView.onFinishInflate(KeyguardBottomAreaView.java:168)
at android.view.LayoutInflater.rInflate(LayoutInflater.java:814)
at android.view.LayoutInflater.parseInclude(LayoutInflater.java:916)
at android.view.LayoutInflater.rInflate(LayoutInflater.java:802)
at android.view.LayoutInflater.parseInclude(LayoutInflater.java:916)
at android.view.LayoutInflater.rInflate(LayoutInflater.java:802)
at android.view.LayoutInflater.rInflate(LayoutInflater.java:809)
at android.view.LayoutInflater.inflate(LayoutInflater.java:504)
at android.view.LayoutInflater.inflate(LayoutInflater.java:414)
at android.view.LayoutInflater.inflate(LayoutInflater.java:365)
at android.view.View.inflate(View.java:18532)
at com.android.systemui.statusbar.phone.PhoneStatusBar.makeStatusBarView(PhoneStatusBar.java:638)
at com.android.systemui.statusbar.phone.PhoneStatusBar.addStatusBarWindow(PhoneStatusBar.java:3047)
at com.android.systemui.statusbar.phone.PhoneStatusBar.createAndAddWindows(PhoneStatusBar.java:3043)
at com.android.systemui.statusbar.BaseStatusBar.start(BaseStatusBar.java:561)
at com.android.systemui.statusbar.phone.PhoneStatusBar.start(PhoneStatusBar.java:588)
at com.android.systemui.statusbar.SystemBars.createStatusBarFromConfig(SystemBars.java:106)
at com.android.systemui.statusbar.SystemBars.onNoService(SystemBars.java:58)
at com.android.systemui.statusbar.ServiceMonitor.startService(ServiceMonitor.java:228)
at com.android.systemui.statusbar.ServiceMonitor.access$000(ServiceMonitor.java:49)
at com.android.systemui.statusbar.ServiceMonitor$1.handleMessage(ServiceMonitor.java:73)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:135)
at android.app.ActivityThread.main(ActivityThread.java:5254)
at java.lang.reflect.Method.invoke(Native Method)
at java.lang.reflect.Method.invoke(Method.java:372)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:903)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:698)
[ 03-12 20:52:48.425 468: 484 W/ActivityManager ]
Process com.android.systemui has crashed too many times: killing!
Silver-Hawk said:
Well, don't know what happened in your case, but all I can tell here (for someone else in a similar situation maybe) is that it worked perfectly fine for me. I updated using adb sideload on a totally stock device as well. Never rooted, no custom recovery, only difference being mine was already bootloader unlocked (don't know if that's why it didn't work for you, though I doubt it). Unlocking the bootloader was the first thing I did out of the box actually, for situations exactly like u're describing.
As for you, I hope it's still being recognized on USB connection so you can pull most of your data atleast. All the best
Click to expand...
Click to collapse
Yeah I saved all the stuff via adb, but it SUCKS to have to format because an OFFICIAL OTA did this. Thanks mate!
And I now recognize the error of not having the bootloader unlocked. I NEVER suspected to get in such a situation only sideloading otas on a device never unlocked. Google really fails at delivering an stable platform.

Have same problem after sideload update. No root, no unlock and same problem in the logs. I have updated wife's nexus 5 and it works well, but mine stuck on start-up.
Any ideas how to fix it w\o full wipe ?
---------- Post added at 11:20 AM ---------- Previous post was at 10:24 AM ----------
Btw @RusherDude, have you used something like 'Lockscreen Policy' app to disable camera or lock screen ?

Kaspian said:
Have same problem after sideload update. No root, no unlock and same problem in the logs. I have updated wife's nexus 5 and it works well, but mine stuck on start-up.
Any ideas how to fix it w\o full wipe ?
---------- Post added at 11:20 AM ---------- Previous post was at 10:24 AM ----------
Btw @RusherDude, have you used something like 'Lockscreen Policy' app to disable camera or lock screen ?
Click to expand...
Click to collapse
Same prob? So we may not be alone on this.. Google really messed up this OTA.
No, I didn't do anything of that to this N7, it was pure stock lock screen and nova launcher.

@Kaspian
EDIT:
Yes now I remember I had one from the 4.2 times, Lockscreen Policy
https://play.google.com/store/apps/details?id=com.wordpress.chislonchow.deviceadminkeyguard&hl=es
Now I should be able to uninstall it via adb but I get this:
adb uninstall com.wordpress.chislonchow.deviceadminkeyguard
Failure [DELETE_FAILED_DEVICE_POLICY_MANAGER]
Checking the doc:
static int DELETE_FAILED_DEVICE_POLICY_MANAGER
Uninstall return code
uninstall fail if the system failed to delete the package because it is the active DevicePolicy manager.
Any way I can delete this app or deactivate his DeviceAdmin status with ADB and no root? :S I can't find any way.. this is frustrating.

I'm not sure uninstall will help now. I think you need to revert the changes made by "Lockscreen Policy".
I didn't find the solution quick enough and just wiped my nexus 5

Kaspian said:
I'm not sure uninstall will help now. I think you need to revert the changes made by "Lockscreen Policy".
I didn't find the solution quick enough and just wiped my nexus 5
Click to expand...
Click to collapse
It seems that I just need to disable it from the Device Admin rights window (the same reason why you need to disable its device admin rights before uninstalling it normally), but the prob is seems that there is not a way to do that without UI interaction. I can lauch the system activity or even the device admin activity from ADB, but I don't see them in the tablet so I can't interactuate.
It is really, really frustrating. This is the last non-rooted Android device I own, for sure. What a traition....

Yep, this time I unlocked bootloader also...

Kaspian said:
Yep, this time I unlocked bootloader also...
Click to expand...
Click to collapse
Same, just wiped it, unlocked the bootloader and rooted it.. never had this intention but it's terrible that on Android you're forced to wipe because an OTA made an app ruin the tablet (and thank god I had ADB debugging enabled before, otherwise I even wouldn't had be able to save the data via ADB before wiping), it's incredible, Google epic sucks compared to Apple on this.

RusherDude said:
And I now recognize the error of not having the bootloader unlocked. I NEVER suspected to get in such a situation only sideloading otas on a device never unlocked. Google really fails at delivering an stable platform.
Click to expand...
Click to collapse
if you go to the android factory image website
https://developers.google.com/android/nexus/images
in the flashing instructions they give you they specifically tell show and tell you to unlock the boot loader before applying an update. after the update they also instruct you on how to lock the bootloader again. do not start to bash google because you do not follow their instructions.

phrozenstare said:
if you go to the android factory image website
https://developers.google.com/android/nexus/images
in the flashing instructions they give you they specifically tell show and tell you to unlock the boot loader before applying an update. after the update they also instruct you on how to lock the bootloader again. do not start to bash google because you do not follow their instructions.
Click to expand...
Click to collapse
I was NOT flashing a factory image, I was SIDELOADING an OTA.Nothing to do with that.
In fact, my problem would be reproduced if anyone being pure stock on 5.1 downloaded that app and gave it device admin.

Possible way to save any bricked Nexus device!

Hey XDA,
I think google may have just created a way to save any nonbootable bricked nexus with recovery access. Due to some N OTA failures, they just released a side-loadable OTA through recovery. This OTA is actually a full system image and from what I am reading it can be used to saved any bricked device that won't accept another sideloadable OTA. Here is the reddit post and the AP article on it.
https://www.reddit.com/r/Android/comments/4a0ox6/marshmallow_ota_hose_your_nexus_device_just_flash/
http://www.androidpolice.com/2016/0...t-bricking-some-devices-but-google-has-a-fix/
Good luck guys. I would love to see some success stories here if it works for you and if so, spread the word!

That explains why the OTA for the N preview was the same size as the image, and why after upgrading to March security release I didn't have to download a different OTA to get to N

So is this usable in all situations? If yes then should download it & store it safely

Interesting thing, can this update bypass factory reset protection?

iluvatrix said:
So is this usable in all situations? If yes then should download it & store it safely
Click to expand...
Click to collapse
I would assume this could be used in any situation where you have a paper wait. So say you're on marshmallow build and somehow things go wrong ,bootloader locked USB debugging not check ,with this ota you can still sideload but it will be an N build which is fine at least you'll have a working device that now you can revert back to your original build. So I'm keeping this as well. I really don't need to but its nice to have just in case. I normally keep my bootloader unlocked at all times anyways just in case things go haywire... Someone correct me if I'm not correct please. Have a nice weekend all?
---------- Post added at 11:01 AM ---------- Previous post was at 10:58 AM ----------
Displax said:
Interesting thing, can this update bypass factory reset protection?
Click to expand...
Click to collapse
Good question..

Displax said:
Interesting thing, can this update bypass factory reset protection?
Click to expand...
Click to collapse
Most likely not, because normally when receiving an OTA all of that remains intact but, I think it's worth a test.

This will NOT bypass factory reset protection. This is just an update.zip that is a signed "FULL" image rather than a "DIFFERENCE" image. That means that it just doesn't need to perform the verification step before proceeding to install the update.
There is also another "problem" with relying on these as the ultimate unbrick files, which is that if you happen to install some official build that is NEWER than N-pre1, then the recovery will refuse to "downgrade". So while it may be useful for now while nobody is running anything newer than N-pre1, it isn't a permanent solution.

This is a ligit Fix. Confirmed by me.
Only thing I did different was to use an app called "Nexus Root Toolkit v2.1.4"
Upon launching the app (and there was plenty of prep to get it going on my Windows Vista laptop-my Mini Mac had problems loading in VMWare as WIndows XP so it did not work for me on a Mac)
I clicked on the "Advanced Utilities" section and clicked the "Launch" Tab.
The Advanced Utilities has a section called "Sideload OTA Update", I then clicked on "Sideload Update" and followed the instructions.
It pretty much asked me to select the file location of the Google Patched Image file called "shamu-ota-2659757-073c33ae.zip" (which stays zipped-do not extract it).
Then I followed the instructions on the screen. It did take me several attempts to get right, but in the end it worked as stated... I was so tired of trying to get this work for the last 7 days that I got lazy and despirate and did not take the time to read the instructions on the Nexus Root Toolkit. I had already filled an insurance claim for this because I was sure I could not get this phone back from this problem.
The trickiest issue I had was getting to boot the device into "Recovery" "ADB Sideload" because when I switched it to ADB Sideload, it would stop seeing the device. This is obtained by Power Down, Press Power and Volume Down at the same time, this brings up the Boot menu. You have to use the volume keys up or down to select "Recovery" and press Power again to select it. After about 3 or 4 seconds you see the Dead android with the Red Exclamation Point. That is what you want. Next Press Power and Volume Up, quickly release both and Press the Volume up again. You will finally see the Recovery screen where you will find the "ADB Sideload" option. This missing tidbit I was able to find at the Motorola Nexus Support page.
So, Yes. this worked for me! ...and I am going to cancel that insurance claim after all. :good:
Thanks again to whoever posted this and Google for being man enough to make things right for all the people that got in too deep with this "N Preview" gone wrong.
flash4yish

Displax said:
Interesting thing, can this update bypass factory reset protection?
Click to expand...
Click to collapse
doitright said:
This will NOT bypass factory reset protection.
Click to expand...
Click to collapse
The first N preview apparently has a bug that will allow a user to bypass FRP (if they are on the first N preview)
http://www.androidpolice.com/2016/0...ory-reset-protection-workaround-on-android-n/

flash4yish said:
This is a ligit Fix. Confirmed by me.
Only thing I did different was to use an app called "Nexus Root Toolkit v2.1.4"
Upon launching the app (and there was plenty of prep to get it going on my Windows Vista laptop-my Mini Mac had problems loading in VMWare as WIndows XP so it did not work for me on a Mac)
I clicked on the "Advanced Utilities" section and clicked the "Launch" Tab.
The Advanced Utilities has a section called "Sideload OTA Update", I then clicked on "Sideload Update" and followed the instructions.
It pretty much asked me to select the file location of the Google Patched Image file called "shamu-ota-2659757-073c33ae.zip" (which stays zipped-do not extract it).
Then I followed the instructions on the screen. It did take me several attempts to get right, but in the end it worked as stated... I was so tired of trying to get this work for the last 7 days that I got lazy and despirate and did not take the time to read the instructions on the Nexus Root Toolkit. I had already filled an insurance claim for this because I was sure I could not get this phone back from this problem.
The trickiest issue I had was getting to boot the device into "Recovery" "ADB Sideload" because when I switched it to ADB Sideload, it would stop seeing the device. This is obtained by Power Down, Press Power and Volume Down at the same time, this brings up the Boot menu. You have to use the volume keys up or down to select "Recovery" and press Power again to select it. After about 3 or 4 seconds you see the Dead android with the Red Exclamation Point. That is what you want. Next Press Power and Volume Up, quickly release both and Press the Volume up again. You will finally see the Recovery screen where you will find the "ADB Sideload" option. This missing tidbit I was able to find at the Motorola Nexus Support page.
So, Yes. this worked for me! ...and I am going to cancel that insurance claim after all. :good:
Thanks again to whoever posted this and Google for being man enough to make things right for all the people that got in too deep with this "N Preview" gone wrong.
flash4yish
Click to expand...
Click to collapse
I'm glad to hear it worked for you

Works for me boss
Thanks for finding this one - one of my 6's was soft bricked ( could only get to fastboot or recovery etc. could not complete reg. boot after signing up for android beta program OTA ).
I was able to ADB sideload the system OTA as described without a hitch. All data / set-up on phone was intact and functional.
Just for the record this Nx6 was only bootloader unlocked - no other mods/changes prior to original Beta OTA.
:good::good:

mowgli762 said:
Thanks for finding this one - one of my 6's was soft bricked ( could only get to fastboot or recovery etc. could not complete reg. boot after signing up for android beta program OTA ).
I was able to ADB sideload the system OTA as described without a hitch. All data / set-up on phone was intact and functional.
Just for the record this Nx6 was only bootloader unlocked - no other mods/changes prior to original Beta OTA.
:good::good:
Click to expand...
Click to collapse
Why didn't you just flash the system.IMG if the bootloader was unlocked?

holeindalip said:
Why didn't you just flash the system.IMG if the bootloader was unlocked?
Click to expand...
Click to collapse
I could have but I don't have any experience with flashing system images and retaining my settings and data (removing the wipe command in the batch file if I remember correctly).
I was pleased just to be able to handle it as an OTA instead. When I'm working at/near my experience limits I try to take smaller chances. I know working with a alpha release is risky and I'll face the consequences at need. Must have been a considerable number of folks in the same boat as me for Google to have come up with a lower skill level solution (for the likes of me).

mowgli762 said:
I could have but I don't have any experience with flashing system images and retaining my settings and data (removing the wipe command in the batch file if I remember correctly).
I was pleased just to be able to handle it as an OTA instead. When I'm working at/near my experience limits I try to take smaller chances. I know working with a alpha release is risky and I'll face the consequences at need. Must have been a considerable number of folks in the same boat as me for Google to have come up with a lower skill level solution (for the likes of me).
Click to expand...
Click to collapse
Download the system image
Extract system.img
Fastboot flash system system.img
This will retain all data on phone
Your boot loader is unlocked so...
A. You used a toolkit and don't know the commands that the toolkit uses
B. You bought the phone used with an unlocked bootloader
Toolkits are for just ease of use if you already know the commands , because if you unlocked your bootloader manually this is a simple 5 minute fix if the factory image is already downloaded. sorry for the rant not trying to be rude, just enlightenment.

holeindalip said:
Download the system image
Extract system.img
Fastboot flash system system.img
This will retain all data on phone
Your boot loader is unlocked so...
A. You used a toolkit and don't know the commands that the toolkit uses
B. You bought the phone used with an unlocked bootloader
Toolkits are for just ease of use if you already know the commands , because if you unlocked your bootloader manually this is a simple 5 minute fix if the factory image is already downloaded. sorry for the rant not trying to be rude, just enlightenment.
Click to expand...
Click to collapse
Good - case specific information needs no apology - Diplomacy has never been alluded to as being in my skill set (too much glass in my house to throw stones).
Thanks for your interest and info.

TriguyRN said:
Hey XDA,
I think google may have just created a way to save any nonbootable bricked nexus with recovery access. Due to some N OTA failures, they just released a side-loadable OTA through recovery. This OTA is actually a full system image and from what I am reading it can be used to saved any bricked device that won't accept another sideloadable OTA. Here is the reddit post and the AP article on it.
https://www.reddit.com/r/Android/comments/4a0ox6/marshmallow_ota_hose_your_nexus_device_just_flash/
http://www.androidpolice.com/2016/0...t-bricking-some-devices-but-google-has-a-fix/
Good luck guys. I would love to see some success stories here if it works for you and if so, spread the word!
Click to expand...
Click to collapse
Man you are life saver i donno how to thank you
you saved my nexus 6p with this post , i sent my problem about 2 months ago in nexus 6p question and answer about my device which bricked while installing the ota update with looked bootloader and have tried everything to save it but noway you are the hero who saved it XD
(btw my device is nexus 6p and it worked )
i really appreciate your help and sharing your information
thanks
---------- Post added at 01:52 AM ---------- Previous post was at 01:46 AM ----------
flash4yish said:
This is a ligit Fix. Confirmed by me.
Only thing I did different was to use an app called "Nexus Root Toolkit v2.1.4"
Upon launching the app (and there was plenty of prep to get it going on my Windows Vista laptop-my Mini Mac had problems loading in VMWare as WIndows XP so it did not work for me on a Mac)
I clicked on the "Advanced Utilities" section and clicked the "Launch" Tab.
The Advanced Utilities has a section called "Sideload OTA Update", I then clicked on "Sideload Update" and followed the instructions.
It pretty much asked me to select the file location of the Google Patched Image file called "shamu-ota-2659757-073c33ae.zip" (which stays zipped-do not extract it).
Then I followed the instructions on the screen. It did take me several attempts to get right, but in the end it worked as stated... I was so tired of trying to get this work for the last 7 days that I got lazy and despirate and did not take the time to read the instructions on the Nexus Root Toolkit. I had already filled an insurance claim for this because I was sure I could not get this phone back from this problem.
The trickiest issue I had was getting to boot the device into "Recovery" "ADB Sideload" because when I switched it to ADB Sideload, it would stop seeing the device. This is obtained by Power Down, Press Power and Volume Down at the same time, this brings up the Boot menu. You have to use the volume keys up or down to select "Recovery" and press Power again to select it. After about 3 or 4 seconds you see the Dead android with the Red Exclamation Point. That is what you want. Next Press Power and Volume Up, quickly release both and Press the Volume up again. You will finally see the Recovery screen where you will find the "ADB Sideload" option. This missing tidbit I was able to find at the Motorola Nexus Support page.
So, Yes. this worked for me! ...and I am going to cancel that insurance claim after all. :good:
Thanks again to whoever posted this and Google for being man enough to make things right for all the people that got in too deep with this "N Preview" gone wrong.
flash4yish
Click to expand...
Click to collapse
thanks buddy for sharing your experience
i tried to sideload the ota file by sdk from stock recovery and apply ota from adb manually by command adb sideload (filename)
but it stopped at 89% , so i give shot to your way and it works fine by the toolkit so i have to thank you too .

atef79 said:
Man you are life saver i donno how to thank you
you saved my nexus 6p with this post , i sent my problem about 2 months ago in nexus 6p question and answer about my device which bricked while installing the ota update with looked bootloader and have tried everything to save it but noway you are the hero who saved it XD
(btw my device is nexus 6p and it worked )
i really appreciate your help and sharing your information
thanks
---------- Post added at 01:52 AM ---------- Previous post was at 01:46 AM ----------
thanks buddy for sharing your experience
i tried to sideload the ota file by sdk from stock recovery and apply ota from adb manually by command adb sideload (filename)
but it stopped at 89% , so i give shot to your way and it works fine by the toolkit so i have to thank you too .
Click to expand...
Click to collapse
The best way to thank me is sharing your experience and this thread to help people in need. Already put a smile on my face

TriguyRN said:
The best way to thank me is sharing your experience and this thread to help people in need. Already put a smile on my face
Click to expand...
Click to collapse
I already shared your post in my topic that I made in the Nexus 6p section to help all who bricked there devices with locked bootloader, and thx again .
This is my topic link
http://forum.xda-developers.com/nexus-6p/help/command-t3308390/post66086939#post66086939

just want to ask would this method work if the phone has not been authorized to a specific PC ?

iluvatrix said:
just want to ask would this method work if the phone has not been authorized to a specific PC ?
Click to expand...
Click to collapse
I'm not sure what you mean by "if the phone has not been authorized to a specific PC". As far as I am aware Android phones are not authorized to a PC, that is an Apple thing...

Nexus 6P stuck on boot screen

Hi guys,
Right so I really need some help right now,
My nexus 6p is enrolled with the beta program but I am unsure which particular version of nougat it is on...
So I was sending a snapchat last night, and the phone randomly crashed and restarted. It then did it again when I attempted to do the same again. It kept on repeating do to this till the point where it wont boot anymore, it gets to the google logo and crashes or occasionally gets to the part of the boot with the shapes and crashes. So its stuck in some kind of bootloop?
So the phone is enrolled in the Beta, but I have not done anything else to it such as rooting etc.
This is a really stressful situation for me right now, my phone is essential for me right now, as a student from the UK studying abroad in Canada, I cant do any exchanges or afford to buy a new phone.
I was wondering if someone could help me fix this, I really dont know anything about Android when it comes to this kind of thing, and if possible I really don't want to void the warranty.
A guide on what to do would be really appreciated, keeping in mind Im not experienced in doing this kind of thing on androids.
Thanks,
Ben

Can you boot into the bootloader/fastboot mode?

benhawley2711 said:
Hi guys,
Right so I really need some help right now,
My nexus 6p is enrolled with the beta program but I am unsure which particular version of nougat it is on...
So I was sending a snapchat last night, and the phone randomly crashed and restarted. It then did it again when I attempted to do the same again. It kept on repeating do to this till the point where it wont boot anymore, it gets to the google logo and crashes or occasionally gets to the part of the boot with the shapes and crashes. So its stuck in some kind of bootloop?
So the phone is enrolled in the Beta, but I have not done anything else to it such as rooting etc.
This is a really stressful situation for me right now, my phone is essential for me right now, as a student from the UK studying abroad in Canada, I cant do any exchanges or afford to buy a new phone.
I was wondering if someone could help me fix this, I really dont know anything about Android when it comes to this kind of thing, and if possible I really don't want to void the warranty.
A guide on what to do would be really appreciated, keeping in mind Im not experienced in doing this kind of thing on androids.
Thanks,
Ben
Click to expand...
Click to collapse
i have the same issue, i have tried using toolkits and even using fastboot commands and the phone just keeps getting stuck on the google logo screen. at this point i think i might have to get a replacement. unless some can offer a solution

Same issue
I have exactly the same issue. I am on Angler 7.1.1 Beta/NPF10C. Since the OTA came out everything was fine, until yesterday while trying to send a picture on Hangouts the phone froze and rebooted, and rebooted and rebooted. The bootloader is locked and no USB debugging enabled. So far I tried:
- wipe data/factory reset through recovery - first try, the phone reset and let me set it up, but then froze after 5 minutes and kept rebooting; after that any factory reset just get's stuck at Google logo at boot
- tried to adb sideload rescue OTA - previous build NBD90X starts verification and fails at 50% with the error: can't flash older over newer (duh!); and the ota build npf10c can't be read. I tried on Mac and Windows. No matter what I do adb can't read zip file. Also tried updated sdk tools and everything, no luck.
Read on Google forums that there is a chance of hardware issue and the phone must be returned for exchange if still under warranty.
Update: I was able to sideload rescue OTA on Linux, but the phone is still in bootloop. Only showing Google logo and reboots. I'll wait till next DP2 comes out and I will try to sideload it and see if it fixes the issue.

redduc900 said:
Can you boot into the bootloader/fastboot mode?
Click to expand...
Click to collapse
Yes I can, any suggestions as to what I can do?(sorry im a noob, but the bootloader is the power button and volume down menus right? haha)
Is there any way I can get my data off the phone?

.
So I followed these instructions for the rescue OTA (I cant post the links because im new to the site)
You can find it by going to the google help forums
Well I Got to Step 9 and it didnt work and it says a warranty or repair is the only recourse.
Is there no other way of fixing this? As I said before, a warranty replacement is not possible for me as I'm in the wrong country

benhawley2711 said:
Yes I can, any suggestions as to what I can do?(sorry im a noob, but the bootloader is the power button and volume down menus right? haha)
Is there any way I can get my data off the phone?
Click to expand...
Click to collapse
I don't think there is a way, since the phone is encrypted, boot-loader locked and oem unlocking is disabled. I think that is the whole purpose of having device secured, so none can get files from your phone.
---------- Post added at 01:29 AM ---------- Previous post was at 01:26 AM ----------
benhawley2711 said:
So I followed these instructions for the rescue OTA (I cant post the links because im new to the site)
You can find it by going to the google help forums
Well I Got to Step 9 and it didnt work and it says a warranty or repair is the only recourse.
Is there no other way of fixing this? As I said before, a warranty replacement is not possible for me as I'm in the wrong country
Click to expand...
Click to collapse
Looks like your recovery is bad and that is when warranty suppose to be used. However, even if there is warranty, Huawei website states that they won't cover improper testing of the devices, which I think falls under beta testing category.

denys2000 said:
I don't think there is a way, since the phone is encrypted, boot-loader locked and oem unlocking is disabled. I think that is the whole purpose of having device secured, so none can get files from your phone.
---------- Post added at 01:29 AM ---------- Previous post was at 01:26 AM ----------
Looks like your recovery is bad and that is when warranty suppose to be used. However, even if there is warranty, Huawei website states that they won't cover improper testing of the devices, which I think falls under beta testing category.
Click to expand...
Click to collapse
At this point, I'm not too bothered about my data, because all my photos have backed up to google photos.
Should I just attempt a factory restore? I know someone above said their phone just froze after 5 mins, but I suppose I could try and unenroll from the beta in that time and hopefully take me back to a stable release without the bug.
- I'm not sure if that will work though :/

benhawley2711 said:
At this point, I'm not too bothered about my data, because all my photos have backed up to google photos.
Should I just attempt a factory restore? I know someone above said their phone just froze after 5 mins, but I suppose I could try and unenroll from the beta in that time and hopefully take me back to a stable release without the bug.
- I'm not sure if that will work though :/
Click to expand...
Click to collapse
If you have no worries about losing data then you should try a factory reset, after all it might help. IMO you should definitely unenroll from beta at this point.

denys2000 said:
If you have no worries about losing data then you should try a factory reset, after all it might help. IMO you should definitely unenroll from beta at this point.
Click to expand...
Click to collapse
Yeah, so it wont let me go into recovery mode just bootloops, safe to say its pretty f***ed.
Suppose trying to claim warranty is all I can do, but can't do that for two months.
At this point, I'm gonna have to admit defeat and buy a new phone until I can claim the warranty back in the UK when I return.

benhawley2711 said:
Yeah, so it wont let me go into recovery mode just bootloops, safe to say its pretty f***ed.
Suppose trying to claim warranty is all I can do, but can't do that for two months.
At this point, I'm gonna have to admit defeat and buy a new phone until I can claim the warranty back in the UK when I return.
Click to expand...
Click to collapse
Good luck with the warranty. Unfortunately, mine has ended and I am currently using my girlfriend's old iphone 5s with a tiny tiny tiny screen

I used adb and sidecar and all the stuff mentioned by others. it says 100% and i rebooted my device and still google logo occuring and its not fixed. Any other option that i can try now?

[Guide] Fool/Noob proof way to do clean installs on Nexus Devices
http://forum.xda-developers.com/nexu...talls-t3518311
try this clean install should work

KKPGAME said:
I used adb and sidecar and all the stuff mentioned by others. it says 100% and i rebooted my device and still google logo occuring and its not fixed. Any other option that i can try now?
Click to expand...
Click to collapse
use these commands in bootloader.
adb shell dd if=/dev/zero of=/dev/block/platform/soc.0/f9824900.sdhci/by-name/modemst1 bs=16384
adb shell dd if=/dev/zero of=/dev/block/platform/soc.0/f9824900.sdhci/by-name/modemst2 bs=16384

No Factory Reset Option

My daughter managed to change the pattern on her phone while on vacation and she can't remember what the new one is. I have gotten into the boot menu in attempts to completely reset the phone, however, there is no option for factory reset. Can somebody please tell me how to wipe this phone so she can use it again.

I'm just gonna ask for someone who knows better. I guess you'd be better off leaving the bootloader locked so you can have the warranty, so would it be possible to flash TWRP through fastboot, then delete lockscreen database stuff with it, then flash stock recovery? All without unlocking the phone?
Also could you tell us the model? Is it an A2017G, A2017, or A2017U?
If the phone hasn't got fastboot, you would have to use MiFlash to flash A2017*_FASTBOOT_UNLOCK_EDL then get TWRP and delete the files.
---------- Post added at 10:56 PM ---------- Previous post was at 10:49 PM ----------
Also, if you do that process you could avoid resetting the phone. I'm just not sure if you can change system stuff without unlocking the bootloader. so until someone with actual knowledge shows up I'd advise you to hold on tight.

MasterDDF said:
My daughter managed to change the pattern on her phone while on vacation and she can't remember what the new one is. I have gotten into the boot menu in attempts to completely reset the phone, however, there is no option for factory reset. Can somebody please tell me how to wipe this phone so she can use it again.
Click to expand...
Click to collapse
unlock the bootloader.

Jusz go into recovery mode, shutdown the phone wait for 5 seconds than push the volume up and Power button at the same time and wait till. you are in recovery mode, than you can factory reset the phone
https://youtu.be/Rw5TMxyAGMc

nuridurdu27 said:
Jusz go into recovery mode, shutdown the phone wait for 5 seconds than push the volume up and Power button at the same time and wait till. you are in recovery mode, than you can
Click to expand...
Click to collapse
If only it was that simple. That was the first thing I did after 30 failed attempts for her figuring out her pattern. However there isn't am option to reset to factory. I've never seen a phone not have the option before

Choose an username... said:
I'm just gonna ask for someone who knows better. I guess you'd be better off leaving the bootloader locked so you can have the warranty, so would it be possible to flash TWRP through fastboot, then delete lockscreen database stuff with it, then flash stock recovery? All without unlocking the phone?
Also could you tell us the model? Is it an A2017G, A2017, or A2017U?
If the phone hasn't got fastboot, you would have to use MiFlash to flash A2017*_FASTBOOT_UNLOCK_EDL then get TWRP and delete the files.
---------- Post added at 10:56 PM ---------- Previous post was at 10:49 PM ----------
Also, if you do that process you could avoid resetting the phone. I'm just not sure if you can change system stuff without unlocking the bootloader. so until someone with actual knowledge shows up I'd advise you to hold on tight.
Click to expand...
Click to collapse
Slightly embarrassing realizing I even had the model of phone wrong. Not listening to my wife anymore. It is an axon 7 mini. Model B2017G. If there is a moderator that would like to relocate the post that would be fine

lafester said:
unlock the bootloader.
Click to expand...
Click to collapse
Is there a walkthrough on unlocking the bootloader? I haven't messed with getting that done before.

MasterDDF said:
Model B2017G.
Click to expand...
Click to collapse
Oops... Sorry man, but there's no proven way(or probably just no way) of doing this kind of stuff on the Axon 7 mini. For some reason there are zero developers for that phone
The only other thing I can think of is to put a bunch of random patterns, then wait, then do that again until the phone decides to leave you put her Google account and password. I hope that works...
Or one other thing, but I'm almost sure this won't work: if the phone has Nougat, which I doubt, you can look over at zte support if there's a Marshmallow system zip. Download it and extract the zip that's inside the zip, then throw it inside an SD card, put it in the phone, then go to the recovery and select to flash update, select it. It should wipe everything to oblivion.
---------- Post added at 01:42 AM ---------- Previous post was at 01:28 AM ----------
MasterDDF said:
Is there a walkthrough on unlocking the bootloader? I haven't messed with getting that done before.
Click to expand...
Click to collapse
Wait - even better, there seems to be a factory reset option. Look at this:
https://forum.xda-developers.com/axon-7-mini/help/b2017g-forgot-password-factory-data-t3596774

Choose an username... said:
[/COLOR]
Wait - even better, there seems to be a factory reset option. Look at this:
https://forum.xda-developers.com/axon-7-mini/help/b2017g-forgot-password-factory-data-t3596774
Click to expand...
Click to collapse
Was worth a shot. But I don't even get a robot. Any other device I've owned I get the robot laying on the ground.

MasterDDF said:
Was worth a shot. But I don't even get a robot. Any other device I've owned I get the robot laying on the ground.
Click to expand...
Click to collapse
I don't know. If that phone hasn't got a recovery then ZTE is weirder than I thought. Try power + volume up or power + volume down, it has to do something...

Hello, MasterDDF. I'm afraid that the last maintenance update removed the factory reset option from the Android Recovery Menu, however, we've confirmed that an update will be released soon for the Axon 7 Mini device. Since you are unable to unlock the device, we're happy to repair or replace the device utilizing your warranty. If you'd like additional information or, have any questions or concerns, please feel free to contact our Support team at 1-800-617-5065 or, via our social media on Facebook ZTEUSA, and Twitter ZTE_USA.
ZTEUSA Support

HardBricked OP5, plz help! :(

Hi, guys.
Today, my OP5 decided to troll me. I was using normally him, when suddenly it started to lags pretty bad. I restarted and he continued to lags and freeze. I made a wipe cache via stock recovery (i didnt made any change at all in it, no unlocked bootloader, no root). That's when my nightmare begins. It begins to bootloop. Sometimes i was able to start the boot animation, but then it just restarts to the beginning. I tried a lot of tips, wiping cache, system, etc. Then, i left it charging. When i tried to turn on again, it worked like nothing ever happened to him. I made a backup of my personal data fast, scared to him suddenly restart again. After that, i decided to made a Factory Reset, clean up everything. When i did it, he started the lag and freezes again. I was at lost. That's was when i decided to use the official unbrick tool, to make the cleanest OP5 ever possible. I grabbed the archives from this link and followed this tutorial. When i was executing the programa, in the userdate.img, he showed a error. When i saw it, i just stopped and closed the program. Now, my OP5 is hardbricked. The only sign of life that i get from him is when i connect him at the PC. I can identify it as qualcoom 9008, but when i try to run the program, he just fail and show me error 258.
Plz, i need some orientations. I have been read things for about 10 hours and didnt found a solution. I live abroad for any oneplus tech center, and i believe, for the other posts that i read, that online tech support wouldn't help me a lot. I really don't like to make this kind of post but i am kind of desesperate. I dont have money to afford another phone
Again, sry to disturb you all. Sry if i broke some rule of the forum too. And sry for my bad english, i hope that i was able to communicate right.
EDIT: I just tried in another computer. Same error appears. :'(

Hummm why follow a Unbrick Topic with tools for ...3T ?
Maybe you have a encryption problem, all your Tools/Topic are so old for the actual versions (Oreo 8.X OOS / 8.1 OOS)
I advise to you (in the first time), to flash this TWRP (using fastboot, very simple) just follow this guide : here
If you can flash TWRP, your phone is not bricked, you will boot in TWRP:
- Format Data > tape "yes" > Reboot in TWRP
- Copy/Past xXx 10.0 ROM to test, install and xXx Rom will fix/install for you the best OOS Custom ROM for your OP5 with a great Aroma Installer.
If TWRP with this rom work perfectly, you wil able to restore a official stock OOS for sure, just flash original/stock recovery (fastboot), wipe all data/partitions, install your OOS rom and it's fine

I think @cidsantiago says they bootloader isn't unlocked.
He needs to know that unlock the bootloader implies lost all /sdcard data and also installed apps and settings) before start the TWRP install process...
Pho3nX said:
Hummm why follow a Unbrick Topic with tools for ...3T ?
Maybe you have a encryption problem, all your Tools/Topic are so old for the actual versions (Oreo 8.X OOS / 8.1 OOS)
I advise to you (in the first time), to flash this TWRP (using fastboot, very simple) just follow this guide : here
If you can flash TWRP, your phone is not bricked, you will boot in TWRP:
- Format Data > tape "yes" > Reboot in TWRP
- Copy/Past xXx 10.0 ROM to test, install and xXx Rom will fix/install for you the best OOS Custom ROM for your OP5 with a great Aroma Installer.
If TWRP with this rom work perfectly, you wil able to restore a official stock OOS for sure, just flash original/stock recovery (fastboot), wipe all data/partitions, install your OOS rom and it's fine
Click to expand...
Click to collapse

Pho3nX said:
Hummm why follow a Unbrick Topic with tools for ...3T ?
Click to expand...
Click to collapse
I used the tools for 5. Just the procedure that i get from this topic. :T I am gonna try the method that you gave me now brb.
EDIT: Just tried this. My cellphone cant be recognized in fastboot devices. As a said, i am not getting any response for him, just when i plug it in the PC. So i wasn't able to unlock bootload or anything like that. I tried just to plug it and see if fastboot was able to identifying it, but it wasn't.

bartito said:
I think @cidsantiago says they bootloader isn't unlocked.
He needs to know that unlock the bootloader implies lost all /sdcard data and also installed apps and settings) before start the TWRP install process...
Click to expand...
Click to collapse
Yes, it should not be unlocked. But at the moment, i am taking anything, really. I just want to use my phone.

cidsantiago said:
Yes, it should not be unlocked. But at the moment, i am taking anything, really. I just want to use my phone.
Click to expand...
Click to collapse
Wipe your device data from the stock recovery.
You loss the settings and downloaded apps but not requires to unlock the bootloader.

bartito said:
Wipe your device data from the stock recovery.
You loss the settings and downloaded apps but not requires to unlock the bootloader.
Click to expand...
Click to collapse
I can't access recovery anymore, as i said. The only sign of life that i get is when i connect it in the PC.

I guess i have to do something to restore the basics partitions of my cellphone. Like recovery, boot, etc. But i just have the official tool to do that. There is another way? Like transfering directly by the COM port?

Have you tried following this guide? https://forum.xda-developers.com/oneplus-5/how-to/guide-unbrick-guide-hard-bricked-t3761706
---------- Post added at 01:30 PM ---------- Previous post was at 01:26 PM ----------
I had the same exact problem with my old One plus One. Spent like 4 days trying to unbrick it. That msm tool did the fix for me. Also, in that link to the guide you provided, doesn't it flash the Chinese version of the OS? If that's the case, I don't think it was a good idea to do so lol

Mash1ro said:
Have you tried following this guide? https://forum.xda-developers.com/oneplus-5/how-to/guide-unbrick-guide-hard-bricked-t3761706
---------- Post added at 01:30 PM ---------- Previous post was at 01:26 PM ----------
I had the same exact problem with my old One plus One. Spent like 4 days trying to unbrick it. That msm tool did the fix for me. Also, in that link to the guide you provided, doesn't it flash the Chinese version of the OS? If that's the case, I don't think it was a good idea to do so lol
Click to expand...
Click to collapse
In one of the links, it had the OOS and the HOS. I tried to use the msm tool in one of them, but it didnt worked I'm gonna try the archives in this link that you gave me. It may work brb with updates.

Don't worry though, it happens to plenty of people. It happened to me as well, and everyone eventually fixes it. It is unlikely that it is a hardware problem, so just following the correct steps should get it working. Keep trying stuff out, it's very good that your computer recognizes it as a qualcomm port, as far as I know that's all you need to flash the necessary things in order for it to boot.

I am getting the same error 258 in this post. :T I posted there to see if the OP can help me. But thx for your help @Mash1ro

Mash1ro said:
Don't worry though, it happens to plenty of people. It happened to me as well, and everyone eventually fixes it. It is unlikely that it is a hardware problem, so just following the correct steps should get it working. Keep trying stuff out, it's very good that your computer recognizes it as a qualcomm port, as far as I know that's all you need to flash the necessary things in order for it to boot.
Click to expand...
Click to collapse
Thx for your support! I will continue to try stuff

Try reading the comments from this post as well https://forum.xda-developers.com/oneplus-3t/help/hard-bricked-op3t-t3574720/page2
2 of the people had the same error as you, and one of them solved the issue by changing the USB port.
---------- Post added at 02:26 PM ---------- Previous post was at 02:23 PM ----------
But don't use the same files and all that stuff, since that's for the 3T. Try to pick out the things that might help but use the files for the OnePlus 5 only

After try the unbrick procedure in 3 different PCs, using about 10 different USB ports, i still getting the same error in the same step. When downloading cache.img, he stuck in about mid bar, and shows me the warning: SendProgramCommand Failed, Error: 258". Besides that, he turns on the green led and stop being recognize by the PC. Then i have to hold power and turn off the green led. :T Maybe i can use a linux to access the partitions?

cidsantiago said:
After try the unbrick procedure in 3 different PCs, using about 10 different USB ports, i still getting the same error in the same step. When downloading cache.img, he stuck in about mid bar, and shows me the warning: SendProgramCommand Failed, Error: 258". Besides that, he turns on the green led and stop being recognize by the PC. Then i have to hold power and turn off the green led. :T Maybe i can use a linux to access the partitions?
Click to expand...
Click to collapse
it seems like a hardware problem, i was facing this on different phone ( 5X )

Apayah said:
it seems like a hardware problem, i was facing this on different phone ( 5X )
Click to expand...
Click to collapse
yeah... But it is kind of weird. He was running smoothly, until suddenly started lag and freeze. He didn't fall or any of that... I think is just a defective phone. Doesn't find another explanation to that.

I think your best option is to RMA the device through OnePlus. Since you haven't rooted it or anything, they should repair it for you.

david19au said:
I think your best option is to RMA the device through OnePlus. Since you haven't rooted it or anything, they should repair it for you.
Click to expand...
Click to collapse
I already contact the store that i bought to get my warranty. Unfortunately, i didn't bought it in oneplus.net, bcs they don't deliver in my country. I am hoping that everything work out

Guys, in the end, i RMA my device back to the seller and gonna have a refund Thank you for your help. So sad that this phone came faulty :T
Best regards to you all!