On Hold - Samsung Galaxy S7 Edge Questions and Answers

Hi all,
I'm currently having a regular problem with my Samsung Galaxy S7 Edge. When I make phone calls I seem to put people on hold on near enough every call. I'm assuming it must be my ear touching the button, but my ear doesn't come away from the handset.
Any ideas what might be causing this? Also, is there a way to move or remove the on hold button?
Thanks!

DJDrew said:
Hi all,
I'm currently having a regular problem with my Samsung Galaxy S7 Edge. When I make phone calls I seem to put people on hold on near enough every call. I'm assuming it must be my ear touching the button, but my ear doesn't come away from the handset.
Any ideas what might be causing this? Also, is there a way to move or remove the on hold button?
Thanks!
Click to expand...
Click to collapse
Yer, its how your holding the phone to your ear.
Look at the centre speaker (Where you place it on your ear)
To the left or right is the Light Sensor, When the phone is pressed against your face (i.e. on a phone call)
The Light that is hitting the sensor should be next to none, Meaning the display will turn off when the phone is on your ear.
If the display is not turning off, its possible the phone is not flat on your ear, Like your holding it away with your thumb, so there is just enough light to pass through to keep the display on.
And when the display is on, Your cheek, ear will touch and activate buttons
(Or in my case hang up on them :silly: )

dave7802 said:
Yer, its how your holding the phone to your ear.
Look at the centre speaker (Where you place it on your ear)
To the left or right is the Light Sensor, When the phone is pressed against your face (i.e. on a phone call)
The Light that is hitting the sensor should be next to none, Meaning the display will turn off when the phone is on your ear.
If the display is not turning off, its possible the phone is not flat on your ear, Like your holding it away with your thumb, so there is just enough light to pass through to keep the display on.
And when the display is on, Your cheek, ear will touch and activate buttons
(Or in my case hang up on them :silly: )
Click to expand...
Click to collapse
Yes I did think this was the cause but I have been making sure the phone is pushed right against my ear and it still seems to do it. Quite frustrating!

Okay, so try this.
have you two phones, or a number you can just call and let it connect to test.
Call the number, let the phone connect and place your hand over the Ear Speaker. Try and cover the sensor to the Left and Right (I cannot remember what side its on)
Does your screen go off?
Could be a fault in the sensor, As the screen does not detect its next to your ear its allowing key pressed
Unplug phone from charger (When on charge the screen does not turn off)
Make a call, and let the call connect,
place your finger to the left of the speaker (i just tested and have a video to show)
Your screen should go off

Related

How to turn off the screen during call duration?

Nice to meet all the bro & sisters here.
Sorry if this question been repeated, I searched but not find anything related to this.
I am TYTN II user switched to HD2 just 2 days ago.
I have noticed one button with end call button + switch off/standby.
Whenever I am on the call wanted to turn off the screen the phone went off after pressed the standby button, sometimes the screen automatically turn off but when the phone is shaking the screen turn back on in my pocket.
Tried locking the screen but no outcome.
Hope someone can help me out with solutions.
thanks & merry christmas to everyone.
Ken
Hd2 has a proximity sensor which will automatically turn off / dim the screen when you are in a call.
Thank you for your reply.
Yes, but during walk the screen will keep turn off and on that will consume the battery life.
zenkinz said:
Hd2 has a proximity sensor which will automatically turn off / dim the screen when you are in a call.
Click to expand...
Click to collapse
Also to the point, if the screen goes off during a call, how do I get it back on again (i.e. pressing the normal screen-on key ends the call)
Stephen
ofuroinu said:
Thank you for your reply.
Yes, but during walk the screen will keep turn off and on that will consume the battery life.
Click to expand...
Click to collapse
It only does this when you are in a call. At other times, when you lock the phone, the screen stays off till you press the end-call button again.
Stephen Selby said:
Also to the point, if the screen goes off during a call, how do I get it back on again (i.e. pressing the normal screen-on key ends the call)
Stephen
Click to expand...
Click to collapse
You put the phone to your ear, and the screen goes off instantly.
You move it away from your ear and the screen comes back on instantly.
If it's not working like that then there's an issue somewhere, as that's what it's supposed to do, and it works perfectly for me and many others.
Do you guys with the problem have screen protectors on? I do, but mine doesn't interfere with the proximity sensor. I know that some can though, as reported by other users in this forum.
Sorry bros
My meaning is if using hand free kit & the phone kept in pant pocket, while moving on the road the phone sensor makes the screen goes on & off repeatly
didn't any one notice this point? Until I take out and hold it then stop blinking.
Hope it is clear now.
The sensor is just for phone when it is near the ear & away from the ear or on the table upside down.
Please help me thank you
I use a hands free set a lot, and just put the phone in the sleeve while in a conversation.
The proximity sensor then keeps the screen turned off.
Hi ofuroinu, there are lots of solutions :
You can install S2U2.
In power settings it has an option "Blank Screen on Talk" which automatically shuts off the screen when the call begins.
Or you can also install AEButtonPlus and associate the long press of send button (or another one ... yet it is not working for all the buttons) with the Switch on / switch off Screen command (number 32 in the list) to do it manually at will with a long key press.
I suppose you can also have a look at mortscript to find a script that toggle the screen, then associate the script to a shortcut that you can put in the home tab shortcuts.
Cheers,
Nibbler.
ofuroinu said:
Sorry bros
My meaning is if using hand free kit & the phone kept in pant pocket, while moving on the road the phone sensor makes the screen goes on & off repeatly
didn't any one notice this point? Until I take out and hold it then stop blinking.
Hope it is clear now.
The sensor is just for phone when it is near the ear & away from the ear or on the table upside down.
Click to expand...
Click to collapse
Silly question, but if the phone is in your pocket, how on Earth do you know that the screen is turning on and off?
THANK YOU TO ALL THE GOOD FRIENDS WHO HAVE REPLIED ME.
Maybe it is silly question to Jim Coleman, I am sorry.
I CAN SEE THE SOFT SCREEN LIGHT THRU MY PANT, BECOX IS QUITE THIN MATERIAL, AND OF COURSE ON THIS EARTH BROTHER.
ONCE AGAIN THANK YOU TO EVERYONE & MERRY CHRISTMAS & FRUITFUL NEW YEAR TO YOU ALL.

Display goes on and off during calls

When I'm on handsfree during a call and trying to access the phones menus or programs, the screen first lights up after pressing pwr button, stays on for about 0,5sec, then goes black, then flickers on again, then off, then on again, and then off!
Sometimes I manage to get it to stay on by pressing on the screen repeatedly during the first 0,5sec. But usually I go through that whole procedure and have to repeat it until I manage to access the phone.
Anyone experienced the same thing? Only happens during call.
tantanx said:
When I'm on handsfree during a call and trying to access the phones menus or programs, the screen first lights up after pressing pwr button, stays on for about 0,5sec, then goes black, then flickers on again, then off, then on again, and then off!
Sometimes I manage to get it to stay on by pressing on the screen repeatedly during the first 0,5sec. But usually I go through that whole procedure and have to repeat it until I manage to access the phone.
Anyone experienced the same thing? Only happens during call.
Click to expand...
Click to collapse
Same thing here, I use a BT headset. It is quite annoying.. I think it is trying to shut down the screen, because of battery saving. But I want to use the phone while speaking
Could have to do with the proximity sensor maybe?
Yeah it is to do with the proximity sensor. To solve this issue I try not to hover my finger over the top of the phone where the speakers are located (I think this is where the proximity sensor is placed).
oscar90 said:
Yeah it is to do with the proximity sensor. To solve this issue I try not to hover my finger over the top of the phone where the speakers are located (I think this is where the proximity sensor is placed).
Click to expand...
Click to collapse
yes, it is placed to the right of the speaker.
if u look at the phone in bright sunlight you can see the sensor

Touch screen still active while backlight is off during calls

I cant be the only one with a milestone who is frustrated by this. When I am in a call my ear touches the screen and it keeps pressing the hold button even when the screen is off. If I have the dial pad open I hear beeeeeeep so I have to remember to close the dial pad before putting the phone up to my ear. It seems the phones touch screen is still working when the phone turns off the screen when it detects my head.
Is there a fix for this? I am willing to go as far as removing the hold feature from the phone because I never even use it. This just makes the call quality on this phone even worse because not only am I putting people on hold all the time but the microphone cancels out my own voice all the time so nobody can understand what I am saying! Its a shame that I cant use this phone as a phone...this will definitely be my last motorola phone.

[SOLVED] cannot hang up during call

I noticed this problem:
when i start a call, my screen become black and i cannot hang-up the call.
anyone with same problem?
another little question:
i have a time-limited data plan (40H /month) is there a way to know if my HD2/WP7 phone is connected or not? or a way to control my data connection?
thank you!
I have the same issue. If I hold the proximity sensor directly to a bright light source the screen comes back on but I'm not always near a bright light source. I've been making calls on my bluetooth headset because that has a hardware hang-up button. If someone could work out how to hook up the hd2 hang-up button this would be a massive help...
EDIT: i make some test, plese discard this post (test result in post #5)
I'm not sure about yours, but after I finish my call I just remove my phone from my ear then the screen show up . Regardless where I am (dim or bright place) the screen responds to the movement of the phone away from my ear .
ok, i make some other test.
confirmed, we have some problem with proximity sensors.
when i make a call, the screen become black. immediately, witoutn anything else.
wen i remove the phone from my ear the screen will NOT come up UNLESS the other part hang up.
for example: if the other part use an answering machine, i am able to record my message, but the screen DOES NOT comes up when i remove it from my ear.
if the other part is a friend, and HE hang up the call, my screens lights up, again, sayng "call ended". then return to the home screen.
if i'm in-call, and i expose the phone to a bright light, the screen comes back too, sowhing all in-call options (speaker activation keypad, and some other things)
Just press the normal hang up button and that should act as the power button to bring the screen back on...
B4PJS said:
Just press the normal hang up button and that should act as the power button to bring the screen back on...
Click to expand...
Click to collapse
during call this button doesn't do nothing.... already try with all button..
i just play with registry entries, some are interesting.
HKLM\Drivers\Builtin\Proximity
ScreenOffDebounceTime DWORD:50 (Decimal value)
ScreenOffThreshold DWORD:256 (Decimal value)
But i cannot figure how they affect screen (i try to change their value with no effect)
update:
seems i fix it!!!
after an UPGRADE (hehehe) to winMo 6.5, i realize that problem still exist.
then i remove a portion of the screen protextor and proximity sensors works again!
even if i use original HTC screen protector... :\
nushuth said:
update:
seems i fix it!!!
after an UPGRADE (hehehe) to winMo 6.5, i realize that problem still exist.
then i remove a portion of the screen protextor and proximity sensors works again!
even if i use original HTC screen protector... :\
Click to expand...
Click to collapse
I've tried that already but it didn't work for me. I did have my screen replaced so I wonder if the problem started then...
Same to me... Is this a replaced screen issue?
Strange one this...the red button (bottom right of the 5 physical buttons) just brings the screen to life for me and should work I would have thought regardless if screen is replaced.
hey guys i am facing a problem too with my tmous hd2...i have dual booted it..when i make a call in android or win7 proximity sensor doesnt turn off the screen at all.....so i end calls without my knowledge and intent.....anyone facing similar issues??? anybody knows any solution???

Proximity sensor during a phone call

I'm having a problem where the screen doesn't turn back on when I pull the phone away from my ear during a phone call. Mostly, I am trying to hang up on a phone call but the screen won't turn on unless I hit the power button. The proximity sensor works because if I wave my hand over the screen, the notifications pop up. Anyone else having this issue? Thanks in advance.
There's 3 of them two on the bottom and another top left which is used for calls could be that one that's defective
Compressed air.
dhoppy said:
I'm having a problem where the screen doesn't turn back on when I pull the phone away from my ear during a phone call. Mostly, I am trying to hang up on a phone call but the screen won't turn on unless I hit the power button. The proximity sensor works because if I wave my hand over the screen, the notifications pop up. Anyone else having this issue? Thanks in advance.
Click to expand...
Click to collapse
Same here.
Top left sensor works. Just leaves the phone dark.
Same here as well, but only on longer calls
Sent from my XT1575 using XDA Free mobile app

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