Database Users

Launch Day Hype

I went down to the local Sprint store around noon to check out the HTC One today. There were only a couple of people in the store. There was a very plain white banner and one silver HTC One for display. Next to the One was an EVO 4G LTE. I was able to walk right over and play with the device. A sales rep came over after a couple of minutes and asked if I have any questions. His knowledge on the phone was limited and we even had a hard time finding some music or getting the internet connection to pick up You Tube so I could check out the speakers. Eventually another shopper came in who was interested in the phone and was considering the HTC One, Note 2 or less likely a the GS4. I asked the rep if they had a lot of people come in and buy the phone. He said they had sold 2.
This isn't exactly a great launch for a company that is heavily relying on the success of one product. Besides checking the latest phone sites, I haven't heard or seen anything from HTC that they are launching their new flagship. There wasn't a long line of excited fanboys waiting to get their hands on the latest and greatest HTC phone. I would consider myself a fan of HTC. I believe they have a superior build quality and I enjoy the love it or hate it Sense. I would like to see HTC thrive in this competitive market.
I am sure a lot of you on this site have either run out to your local Sprint or Best Buy to either check out or buy your HTC One. What was your experience like? Was there a long line or crowd giddy with excitement or has launch day been somewhat of a dud?
Here is some information that will fuel the rumors: I asked the rep if they had a black One in stock. He said that they aren't available at this time. When it does come in, it will only be available in 64 gig. I told him I thought AT&T had exclusivity on the 64 gig model. He said that the exclusivity is only for a short time, and they are waiting to launch it on Sprint. He wasn't sure if the Silver would be available in 64 gig. Take this information with a grain of salt since you are first reading this on the internet and it came from a Sprint employee.

Sounds viable enough though, since exclusivity on stuff like that is usually not a permanent thing.
And even if your local sprint store hasn't sold many Ones, I'm pretty confident this will be the best selling HTC ever. If it will save HTC or not I have no clue about though.

oops wrong thread!

ttown said:
I am sure a lot of you on this site have either run out to your local Sprint or Best Buy to either check out or buy your HTC One. What was your experience like? Was there a long line or crowd giddy with excitement or has launch day been somewhat of a dud?
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In the U.S., because of subsidization, there's really no launch "day" as people tend to get a new phone when their contract permits. The masses also aren't as passionate as we are about new mobile devices. As for in-store activities, co-op advertising (Sprint<>HTC), and how devices are featured in-store those are all things that the manufacturers pay for. HTC seems to be doing more for the One this year (maybe because it's unmolested on three carriers) than last year on TV and online. They have a limited budget so it is what it is. Unless incented in a specific financial direction the U.S. carriers could care less what phones people buy as long as they commit to two years of wireless service. So the iPhone, SGSX, and One are all just a means to an end.

I bought the last one available at my closest Sprint store. I go in until about 7:00, though.

BarryH_GEG said:
In the U.S., because of subsidization, there's really no launch "day" as people tend to get a new phone when their contract permits. The masses also aren't as passionate as we are about new mobile devices. As for in-store activities, co-op advertising (Sprint<>HTC), and how devices are featured in-store those are all things that the manufacturers pay for. HTC seems to be doing more for the One this year (maybe because it's unmolested on three carriers) than last year on TV and online. They have a limited budget so it is what it is. Unless incented in a specific financial direction the U.S. carriers could care less what phones people buy as long as they commit to two years of wireless service. So the iPhone, SGSX, and One are all just a means to an end.
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I have to disagree. How many times has Apple had a long line on and before their launch day. I'm not a fan of Apple, but they definitely know how to create demand.
I understand HTC doesn't have deep pockets like Samsung and Apple, but I believe they could be more creative to woo the masses. If people really wanted a product, they won't let their two year commitment get in the way. When I bought my EVO 4G LTE there was a lot of buzz in that same store just a year ago.
It is still early and I agree that this phone will sell, but HTC can do better to create demand for their premium phone.
Sent from my EVO using xda app-developers app

Apple's been going so long with the hype now... I wonder how many people just have their 2 years ending around the release date of it.

ttown said:
I have to disagree. How many times has Apple had a long line on and before their launch day. I'm not a fan of Apple, but they definitely know how to create demand.
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Do you think people are going to line up in advance for the SGS4? I don't. There may be some small crowds at larger stores in bigger markets but Android phones don't have the cult-like following iDevices do. My non-geek friends with Android phones couldn't even tell you their specs. And none of them would pay more than $199 for a phone to get one any earlier than their contract permitted so unless there's a bunch of contracts expiring this month there shouldn't be any rushes at the check-out counters.

BarryH_GEG said:
Do you think people are going to line up in advance for the SGS4? I don't. There may be some small crowds at larger stores in bigger markets but Android phones don't have the cult-like following iDevices do. My non-geek friends with Android phones couldn't even tell you their specs. And none of them would pay more than $199 for a phone to get one any earlier than their contract permitted so unless there's a bunch of contracts expiring this month there shouldn't be any rushes at the check-out counters.
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I don't know anybody with an iPhone that can tell you it's specs.

ttown said:
I went down to the local Sprint store around noon to check out the HTC One today. There were only a couple of people in the store. There was a very plain white banner and one silver HTC One for display. Next to the One was an EVO 4G LTE. I was able to walk right over and play with the device. A sales rep came over after a couple of minutes and asked if I have any questions. His knowledge on the phone was limited and we even had a hard time finding some music or getting the internet connection to pick up You Tube so I could check out the speakers. Eventually another shopper came in who was interested in the phone and was considering the HTC One, Note 2 or less likely a the GS4. I asked the rep if they had a lot of people come in and buy the phone. He said they had sold 2.
This isn't exactly a great launch for a company that is heavily relying on the success of one product. Besides checking the latest phone sites, I haven't heard or seen anything from HTC that they are launching their new flagship. There wasn't a long line of excited fanboys waiting to get their hands on the latest and greatest HTC phone. I would consider myself a fan of HTC. I believe they have a superior build quality and I enjoy the love it or hate it Sense. I would like to see HTC thrive in this competitive market.
I am sure a lot of you on this site have either run out to your local Sprint or Best Buy to either check out or buy your HTC One. What was your experience like? Was there a long line or crowd giddy with excitement or has launch day been somewhat of a dud?
Here is some information that will fuel the rumors: I asked the rep if they had a black One in stock. He said that they aren't available at this time. When it does come in, it will only be available in 64 gig. I told him I thought AT&T had exclusivity on the 64 gig model. He said that the exclusivity is only for a short time, and they are waiting to launch it on Sprint. He wasn't sure if the Silver would be available in 64 gig. Take this information with a grain of salt since you are first reading this on the internet and it came from a Sprint employee.
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Sold out in most UK retailers. Perhaps more popular here than the USA.
Sent from my GT-I9300 using xda premium

The iPhone is usually the only device that you need to line up at a retail store to get it on launch day. The HTC One was available online long before it became available in stores, and I'll still get mine delivered from T-Mobile even before they have any in the stores. The flubbed orders and instability of the website seemed to at least suggest the phone is popular online, so I don't think HTC has anything to worry about in terms of demand at the moment.
A lot of phones get staggered availability in the US as well because no two of the four major carriers utilize the same bands and frequencies. You need four different sets of radios to match each of the carriers, meanwhile Europe just gets the single international version. It's probably the reason why the launch had to be delayed, and Europe ended up getting their hands on it first. It's also why you won't see much availability for the black version in the US, because you've already got three versions of the silver phone, and having the black option would mean three more versions of the phone to distribute.
HTC is doing the best they can, but right now they're probably looking primarily to European sales to help drag them out of the ditch.

HTC and lack of support with sales assistants in shops.

http:// http://androidheadlines.com/2013/05/htc-one-still-not-selling-as-well-as-the-galaxy-s4.html
It's interesting reading this article and the readers posts.
From my experience unless your buying an iPhone or Samsung the sales assistant does not know a thing and will guide you to either if you ask for anything but these 2 brands?
If I try and buy accessories for my HTC One it's almost near impossible as well.
Yesterday I was in Bluewater shopping center in Kent, now until Westfield opened it was the largest shopping center in europe.
I walked from one end of it to the other and there's 2x carphone warehouse, 2x phones4u, 1x EE, 2X O2, 1x Vodafone, 1x independent phone shop.
Now I kid you not I just wanted a replacement case for my phone, no one and I mean no one had one!
What they did have mind is racks of s4 cases! But ironic as it is they didn't have any s4 phones!
When I did enquire they just brushed me off and always gave a negative passing comment.
This I would like to think would not be having a negative effect on their sales but I can bet is has? When I upgraded the sale assistant was 'advising' me to wait 4 weeks for the new Samsung handset as it would be 'worth the wait'.
Has anyone else had experiences like this?

My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though

jiggle_ said:
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
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I have to agree with both of the above comments. I tried cancelling my contract via retentions and wanted to ask for deals on the HTC one. All I gotwas deals on cheap ass phones and when I asked about deals on the HTC one they realised I wanted something high end and said I could pre order the s4 or the iPhone is a good phone. I was like.... No .... I'm interested in the HTC one. Sure enough any "deals" were the same as a new customer could get by goinng through the website! Needless to say I got my Pac code and left.
The retentions guy and subsequent calls had no interest in offering the HTC one at all and like mentioned above. It's either Samsung or iPhone they offer people. Unless people see the one for themselves and don't get swade by the sales people HTC will miss a lot of sales due to the sales pitch of customer reps pushing other brands instead of being impartial like they claim to be!!

Can anyone tell us whether commission or sales bonuses etc have a bearing on this?
Sent from my HTC One using xda app-developers app

Yes I noticed this too, already when I was deciding on buying a desire and wanted to see some all sales assistants always wanted to show me the sgs too.
Anyway Samsung is smart I saw they make a lot of accessories for their phones too. I still haven't found a pouch for my One and indeed lots of accessories for the sgs4 even when it hadn't even been released.
One assistant though assured me none of the pouches would fit because he had tried them for his own One.

jamiee6610 said:
Has anyone else had experiences like this?
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It's a shop assistant.
It knows less than you do but is convinced that it knows more.
See also record shops and hi-fi shops.
Clothes shop assistants are the opposite because they always know you look a total spunt in what you've chosen to wear but will never tell you.
Avoid shop assistants.

Maybe we should make HTC aware of our experiences if this is happening to us I wonder how many more it happened to?
Surely this has to be having some impact on their sales?

I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.

UOKM8 said:
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
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This behaviour is quiet concerning, I took the time to email them yyesterday after reading the replies.
I have to ask how damaging must this been to a company like HTC who right now are on the ropes?

Well its taken 4 high streets, 1 retail park and 2 shopping centres but i managed to find a case!
O2 had 3 in stock, they said the only get a few at a time because of lack of interest, again asked why didnt i wait for the SG4?

I remembered after I posted, I went to cpw 3 times altogether, first time I was told the phone was free with the contract I wanted. But my gf was moaning so we left. I went back just before the shop closed but then found I needed to pay a bit towards it. I didn't have any money on me.
I went back the following morning, the nice girl told me they where out of stock. I said you had them last night when you closed, can you check.
The nice girl came back with the phone I wonder how many other customers where turned away. If I hadn't insisted they had them I would have left without it.
HTC could do with better support from retailers

Samsung offer very large subsidies/rewards to retailers who sell their phones especially the flagship model which is maybe why everyone gets redirected to those phones. Also HTC brand awareness is not as strong as Samsung or Apple whose marketing budget is ridiculous! Samsung have released several adverts for the S4, especially in America where as I can only just remember the HTC one advert.
I know HTC in America have started offering vouchers or cash back to customers who buy their phone so may be more ONES will be sold in the future.

posted from a month ago, but While I was at the At&t store, Really surprised how:
A): not a single person was looking at the 3 HTC ones they had displayed -the guy couldn't even find them through the sea of other phones. I barely noticed them and showed him where they were - after I finally found them. No one there seemed to know anything about the phone either. Was there for an hour and NO ONE (except me) even looked at one and there were probably 30-40 people there. Funny thing is i thought there would be a crowd and id have to fight for one. SADLY was a breeze. This was the first week they were out.The store was litered with samsung, apple and LG.
And B): the ONE display was facing the back of the store and was no where even remotely visible to anyone that could walk in. Not even noticeable unless you knew that the phone was aluminum and knew exactly what you were looking for.

you expect too much from these shops
its like expecting camera advice in pcworld
they have heaps of phones and want to sell the latest, because these have the highest margins
the CPW i went into were quite sanguine about the one vs s4, the assistant said the one is nicer and they were roughly selling 50/50
i eventually bought it from a phones4u as it was cheaper and they weren't umming and arring about selling one off contract

There are two things about this issue.
First of all, not all of the sellers have tech knowledge good enough and yes it doesn't make sense. BUT, it is kinda understandable. I mean, there will be someone else there who can help you.
But what really annoys me had happened to me a few days ago. I was in a biiiig techmarket, comparing XZ, S4 and One, and some stupid sales assistant came and was like "omg why are you checking them just buy s4 rest is crap"
Even if what he said was true, this was the most annoying thing i've ever heard from a sales assistant. You are only there to inform, noone cares about your subjective comments. I'd have fired him right away.

Two largest T-mobile centres here and another operator (3 total) never heard of One, still don't have it and don't know when will it arrive. They all redirect me to information about One S, SV, etc.
People are raging like nuts here, spamming T-mobile and HTC pages on Facebook, etc.
Consequences of bad marketing...

I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4

verminatorno5 said:
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
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The sales assistant that helped me with my One today complained about same thing. He said that HTC One is the "not so popular" big gun. He said they don't have any accessories yet, not even from HTC.
Oh well, at least the phone is sooo good this time.

I just picked up my One yesterday.
I walked into the Telus store and asked the salesman what he would recommend in an android phone and the first one he showed me was the HTC One!
Also the Nexus 4 was recommended as well.
He barely mentioned the SG4. It was tucked away with the rest of the phones but the One was right in front of the door as you walked in and couldn't miss it if you tried.
When asked what phone he would use, he picked the HTC One.
Things are looking up.

Who is to blame for this poor G2 launch on at&t, my experience..

So I go to my nearest local at&t store and when I ask for it they said I think we have it on display, but not in stock. Maybe will get stock later from delivery. I go to my next nearest store, and they have it on display as well. I ask him to get me one and he says they have none in the back. I have a definite contact that would hold one for me at his store but its an hour from me but I was about to take the road trip. As I left the 2nd at&t store, I get in my car and the 2nd at&t store rep calls me on my phone and says I found some in the back they were in my managers office. I go back and purchase it off contract. I dare ask for any available cases, he goes to the back again and says they cant find none but one pink one. I said no thanks, no offense to pink cases.
So with that being said, who's fault is this? I actually think it's LG's fault for not pushing for a bigger launch. They dont seem worried, oh well I got one and I'm liking it. Gonna root it and debloat this poor bloated G2. I just hope the battery life is better than my sgs4, I'm using whatever charge it came with today. It sort of reminds me of my nexus 4, the double tap to turn on/off is a stock feature I thought I would never see.
Anyone else with a similar experience? Maybe companies should not launch on Friday the 13th??

SysAdmNj said:
So I go to my nearest local at&t store and when I ask for it they said I think we have it on display, but not in stock. Maybe will get stock later from delivery. I go to my next nearest store, and they have it on display as well. I ask him to get me one and he says they have none in the back. I have a definite contact that would hold one for me at his store but its an hour from me but I was about to take the road trip. As I left the 2nd at&t store, I get in my car and the 2nd at&t store rep calls me on my phone and says I found some in the back they were in my managers office. I go back and purchase it off contract. I dare ask for any available cases, he goes to the back again and says they cant find none but one pink one. I said no thanks, no offense to pink cases.
So with that being said, who's fault is this? I actually think it's LG's fault for not pushing for a bigger launch. They dont seem worried, oh well I got one and I'm liking it. Gonna root it and debloat this poor bloated G2. I just hope the battery life is better than my sgs4, I'm using whatever charge it came with today. It sort of reminds me of my nexus 4, the double tap to turn on/off is a stock feature I thought I would never see.
Anyone else with a similar experience? Maybe companies should not launch on Friday the 13th??
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This is why I ordered on AT&T website. I placed the order 9/10 at 11pm and it was in my hands on 9/12. I hate dealing with local AT&T stores, at least in the DC/Metro area.

ordered the friday it came out on 9/6 was in my hands monday morning, have been in contact with the guys on IRC, hope we can get this thing cracked soon. =P

Same here. Premier order was even worse. I actually ended up getting one in store this morning. My premier order is still processing from the 11th. Will refuse it when it comes since I can't cancel according to them even though it hasn't shipped.
Sent from my LG-D800 using Tapatalk 2

ratchetjaw said:
Same here. Premier order was even worse. I actually ended up getting one in store this morning. My premier order is still processing from the 11th. Will refuse it when it comes since I can't cancel according to them even though it hasn't shipped.
Sent from my LG-D800 using Tapatalk 2
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Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.

boogie2001 said:
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
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I've experienced the same thing from AT&T, T-Mobile, and Verizon. Almost none of the reps that I've spoken with are knowledgeable on phones. I went to a Verizon store wanting to purchase an HTC Droid DNA and was directed to a Note II. I advised him of the reason I was interested in the DNA. Not interested in the Note for the same reasons.

boogie2001 said:
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
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Well I used to work for At&t and I can tell you that they do not really care which phones you buy (to an extent). They only really make money off of contracts. The problem is that they only educate workers on the more popular phones, so they tend to show you a Samsung so they don't look stupid since they know nothing about LG. The problem is that they are really pushing you to increase your MRC (Monthly Recurring Revenue). So they want things like Mobile Protection Pack and they encourage you to add a line or buy marked up accessories. It doesn't matter which phone you buy. They spend very little time teaching employees about a Snapdragon 800 and lots of time about the 5 key behaviors of sales. I just happen to be a hardcore phone enthusiast so would be able to talk with customers about every phone. So this is the real reason behind another terrible LG launch. Like the G Pro. At&t only cares about phones that will bring in more customers so they can increase sales, like iPhones. plus people who buy iPhones tend to buy more accessories and have multiple cases. And people like us tend to shop online and only buy store accessories when we're desperate and are waiting for our case from Amazon to arrive. So there you have it guys.

I agree.
Sent from my LG-E980 using xda app-developers app

Why is Verizon employee telling me not to get this?

Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?

most likely bc they don't get paid out well on it, or know nothing about it and would rather sell you an iphone or a moto x.

Or Droid since those are Verizon most advertised phones. Lg is underrated making the pretty much the best phones since ca one year now.
Sent from my LG-E980 using xda app-developers app

Wheelchairmitch said:
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
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Lol. Please tell me you can see a crappy sales pitch when you hear that. They most likely dont know what their talking about.

Ya definetly can tell, but my dad cant lol. Hes picking it up for me and they are feeding him the lines. He doesnt think I should get it now. Hate Verizon

Verizon sales reps have a $100 accessory quota and will talk down any phone with little choice in accessory.
Sent from my Nexus 7 using Tapatalk 2

Yeah took my VZW rep 10 minutes to turn on the phone. Couldnt find the power button to save his life...LOL
Moto pretty much owns Verizon and Samsung spends way too much on marketing. LG is kind of out of the picture unfortunately.

Interestingly enough, I stopped by my local Verzon (Corp Store) to check out the flip case for the G2 and the Sales Rep said, "they don't carry accessories until the phone is released" and that the "G2 is available for pre-order only." I asked to speak to a Manager who said the same thing only added a condescending "I have been the Mgr here for years and know my inventory."
I thoroughly enjoyed whipping out my G2 and dropping a "well I guess I'm from the future?!" They spent the next 30 minutes finding the phone in their inventory and asking each other about specs, selling features, etc.
Bottom line: Verizon doesn't care about the G2. However, they're all trained up on the motox, S4 and upcoming 5S

Had the same experience on Friday. Pretty much told me the phone was garbage and I would be bring it back. Tried selling me the S4 (coming from the S3 lol), or the Moto X.

edsceao recognition
FWIW, my sales rep literally had never heard of the phone and I had to show her which one it was. She also knew absolutely nothing about the device when it came time for her to activate it. I had to show her where the power button was, etc...

Same experience with me. The idiot sales rep tried to sell me an HTC One when I asked for the G2. She claimed it was much better phone and was very excited about showing me the new cases for it too. I hate dealing with these people.

They have too much current inventory belonging to their moneymaking manufacturers and too high of incentives to keep you in the "droid" family. The guy at the corporate store by me didn't know what it was when I asked for it but did find it & bring it out for me to see. No demo units on the floor until the 17th or 18th though. Even though I've never had an lg before, I'm strongly leaning toward this one. Gotta buy it outright tho to kelp unlimited.
Sent from my XT912 using Tapatalk 4

Ya the guy at mine told us he had it for 3 months??? That doesn't even make sense lol. He said that it got slow and broke after 2 months. Hasn't this phone only been announced for like 2 months? Cant believe they would lie that terribly.

Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.

usefulidiot127 said:
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
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Probably someone who has it confused with the original g, or pro?

I understand that us XDA members know much more about these devices than your average person. Much more. But sales people? Ridiculous. Have you ever listened to one of these guys sell a phone to someone after the customer explained what features they needed? I've heard these people lie (or maybe they're that ignorant) to get the customer on the phone with the biggest profit margin. I saw a lady looking at a maxx until the sales person came up and took her to a DNA because it had better battery life. Anyway, how many people have you heard say they hate their phone? (Non enthusiasts) Most of the time it's a phone you or I would like. They hate it because they were sold the wrong phone. These days they're packing enough stuff into one phone that it doesn't matter so much but not too long ago, you really had to find a phone that fit you. Still the case I guess but MOST sales people just don't care about the customer. If I go to a store, it's only because I can't wait for next day shipping.
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I can say my experience at the Verizon store in midtown Omaha, NE was the opposite... The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent. Instead of trying to sell me something else, she knew the best way to work with a customer is to be agreeable, pleasant, and empathetic.
Usually I get some jackass in an over-sized oxford with droopy slacks trying to work me with his easybro "charm". "Hey man, you gotta protect that inVESTment... you NEED this screen protector."

DeaconBoogie said:
The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent.
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Picture or it never happened

I love me some stupid VZW sales reps. And the corporate store prices for accessories are horrible too.

The sad thing is it's going to be very difficult for this device to succeed. LG has done virtually nothing to market it that I've seen, and the Verizon reps don't even know it's on display in their store. Were it not for the online reviews I stumbled upon, I wouldn't even know the phone existed.
If the exact same phone had Samsung on it and their marketing behind it, then the sky would be the limit.

Note 7 v2 being investigated for a possible recall on the new V2 Note7

This is so sad as soon as T-mobile let me take this this back I'm going to return my (Replaced v2 Note7) for my money back and maybe buy a used s7 edge til the Note8.
Sprint and AT&T already is letting customers return the newly replaced v2 Note7 for a full refund.
http://www.theverge.com/2016/10/7/13196456/sprint-galaxy-note-7-replacement-exchange
http://bgr.com/2016/10/07/galaxy-note-7-exchange-refund-sprint-t-mobile-att-verizon/
Sprint
Sprint was the first carrier to announce unconditional replacements for any customers with a Note 7. “If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode.
The return policy will presumably get customers the full retail price of the phone towards another device, and given the big sticker price on a Note 7, customers should be able to pick up just about any other smartphone.
T-Mobile
While T-Mobile doesn’t have a specific policy in place for Note 7 devices, the company also told Recode that customers with a Note 7 can use T-Mobile’s standard 14-day “remorse” policy to return or exchange their phone. The 14-day period starts from when customers picked up their replacement Note 7 devices, so most people should still be covered under that window.
AT&T
AT&T followed Sprint’s lead, telling The Verge that customers with a Note 7 can bring their phones into a store and exchange them for any other smartphone. There’s no specified window on how long you have to bring your device in, but given the ongoing investigation by the US Consumer Product Safety Commission, it’s not likely to end any time soon.
Verizon
Verizon hasn’t fully outlined its exchange program, but it has committed to exchanging devices. In a statement, a Verizon spokesperson told BGR “for any Verizon customer concerned about the safety of their replacement Note7 smartphone, they will be able to exchange it for an alternate smartphone. We will provide additional details later today.”

T-Mobile is allowing it too.

charlieb620 said:
T-Mobile is allowing it too.
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Cool thx, I'm going to return then.

I'm going to wait and see if turns out to be a second recall. Looks like the carrier are getting jump on it maybe they know already there's going to be another recall. If they do recall it again you can forget about software updates from the carriers. Now I have to decide if I want to get the LG V20 or go back to the iPhone SE if they do a 2nd recall. Battery life on that little phone was awesome. Only phone I managed to get 1 1/2 days of usage before having to charge it. What a ride from the anticipation of receiving the device to this now. At least I got 2 256gb memory cards out of this ordeal.

ATT may stop selling the Note 7
http://www.technobuffalo.com/2016/1...-in-unprecedented-move-following-latest-fire/
keeps getting worse for the Note 7. If that happens most likely the rest of the carriers will follow through.

Wow this sucks, theres no other phone that I like out there right now either. Pixel looks nice but no sd cards kills it for me, the 4k will eat up the sd card, even with unlimited cloud storage. v20 is eh.... and iphone 7... well its an iphone...

Wow I just got my replacement today lol. I'm hoping it's just a one off that exploded I really like this phone and I don't want an official recall on V2.
The Pixel is the only other choice for me too but I don't think the camera on the Pixel will produce the depth that the note 7 does and I love those deep looking shots.

Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.

Welp, time to return my V2, and get another replacement Note 7, and do the 256GB SD Card trick again :'D. Then return that for a $50 restocking fee and get the Pixel.... /sarcasm
or was it?

I got mine the other. Everything is perfect, which I'm quite surprised lol. Did a back up restore and I thought it would get hot and it didn't. It wasn't even laggy while downloading and installing my apps. I seriously hope there is no recall. This phone just rocks at least for now.
Sent from my SM-N930T using XDA-Developers mobile app

Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.

kdoweb said:
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
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What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7

TechBSwift said:
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
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To each his own. I do hope your note 7 wont overheat, I rather be safe then sorry.

Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
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Yeah there is another V2 in Taiwan that started smoking. Getting interesting

pcriz said:
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
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If all the US carriers are letting us return with no questions ask, that alone is reason enough for me to return.
I might buy this phone:
http://www.bestbuy.com/site/samsung...5ac&ksprof_id=10&ksaffcode=1943582&ksdevice=c

Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
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http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.

Intub8 said:
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
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It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app

NXLTrauma25 said:
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
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I agree. I wish I could go back to August and just not buy the phone. I traded in my s7 edge and paid $180 to upgrade early. Not to mention the deposit for 2 notes. I will never see that money again. So I can get another s7 edge and be out the cash I paid to upgrade early and have to start back at payment number 1 out of 24. Feel like a rape victim from law and order.
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https://imgur.com/gallery/BGWPK
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barfingmonkey said:
https://imgur.com/gallery/BGWPK
Sent from my SM-T810 using Tapatalk
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That video was somewhat disheartening. And only 2 hours old?
All I need is for that to hit the news then my daughter and my mother will both have a tizzy all over again and start worrying about Samsung melting my face off.
This has been a pretty rough ride. I feel like I bought a Ford Pinto.
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