Oneplus 2 can't access custom ringtones - OnePlus 2 Q&A, Help & Troubleshooting

Hi all,
today my OP2 suddently lost access to all my custom ringtones, notification tones and alarm tones. All my custom tones are still in the folder but when I tried to access the phone to change the ringtones for example, my phone was unable to locate any of those files, only showing the default system's tones.
Does anyone know how to fix this or know why this happen to my phone? I'm on the latest official stock ROM and didn't install any new apps when this happened.
Thanks!

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[Q] Media Storage File is Corrupted!

So i bought a new Galaxy S4 19505 and i like everything about this phone till i found a major problem. Any picture or video on the phone doesn't show up in the stock gallery, only the pictures or videos taken by the camera application would show up. I told myself that this isn't a big issue and i installed quickpic which is somehow better than the stock gallery and works perfectly. However today i discovered that my phone doesn't detect any ringtones installed or any alarm tones! the same goes for the notification sounds, the three lists are just empty!
I tried installing several media scan applications from the playstore, i understand that such applications manually trigger the Android Media Scanner to run so it would detect new media files but unfortunately all of those applications fail on startup.
Now i suppose that my media scanner file is corrupted, so is there anyway i could replace it?
Thanks in advance.
DArkSm4sh said:
So i bought a new Galaxy S4 19505 and i like everything about this phone till i found a major problem. Any picture or video on the phone doesn't show up in the stock gallery, only the pictures or videos taken by the camera application would show up. I told myself that this isn't a big issue and i installed quickpic which is somehow better than the stock gallery and works perfectly. However today i discovered that my phone doesn't detect any ringtones installed or any alarm tones! the same goes for the notification sounds, the three lists are just empty!
I tried installing several media scan applications from the playstore, i understand that such applications manually trigger the Android Media Scanner to run so it would detect new media files but unfortunately all of those applications fail on startup.
Now i suppose that my media scanner file is corrupted, so is there anyway i could replace it?
Thanks in advance.
Click to expand...
Click to collapse
Assuming you have correctly diagnosed the problem (which I have no idea) then what you are describing is a corrupted system file.
As long as it's only a system file that is corrupted and not the storage card itself, you should be able to fix this by using Odin to reflash your stock firmware. This will wipe your phone clean and restore everything fresh. And I mean everything. So if you have photos or music on their you want to keep, put it on an external SD card or move it to a PC or something.
This will wipe out the corrupted system file and replace it with a good one.
You can also root the device and install custom software, which will basically do the same thing but give you a completely different operating system. (Well...somewhat different. It'll still be Android. Just a different flavor.)
If the internal storage is physically damaged, then there is nothing you can do.

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Hello! Same issue, after trying to access music on my Google drive as Ringtone, my GS8+ doesn't allow to get back to internal storage. Tried reboot but no progress. Help very welcome.
Buzuc said:
Hello! Same issue, after trying to access music on my Google drive as Ringtone, my GS8+ doesn't allow to get back to internal storage. Tried reboot but no progress. Help very welcome.
Click to expand...
Click to collapse
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