My Grand Prime doesn't recognize any of my microSD cards (I have three that work with all my other devices except this phone). Before I accept that the connector is broken and file for a warranty replacement I want to try out a couple things.
One thing I was reading is to uninstall/install the microSD drivers from the Device Manager. However, I can't find the Device Manager...where is it located?
Another suggestions was to perform a Reset, and if that doesn't fix it, a Factory Reset. All I can find, as far as resets, is the Factory Reset. How do you perform this regular reset and what is the difference?
Then someone on Android Central said that the Android OS could be the problem. I responded to this guy letting him know the phone's running 5.1.1, but I haven't heard back from him. Is anyone familiar with this, cuz it doesn't make much sense to me.
If anyone has any other suggestions they'd be greatly appreciated.
Thanks,
-Adam
God this was funny xD. There's no device manager on android. To do a factory reset, pull the battery out, put it back in and before turning it on press the Volume UP and home button and turn it on. Quit releasing the power once you see Samsung on the screen. Then using the volume keys, select Wipe Data and use the power button to confirm.
fabiossilva21 said:
God this was funny xD. There's no device manager on android. To do a factory reset, pull the battery out, put it back in and before turning it on press the Volume UP and home button and turn it on. Quit releasing the power once you see Samsung on the screen. Then using the volume keys, select Wipe Data and use the power button to confirm.
Click to expand...
Click to collapse
Ok, so I'm not crazy; I had never been aware of a device manager either. Is there even such thing as a sd card driver either?! Same thing with a Reset that isn't a Factory Reset..? This problem is just really pissing me off cuz I called the Metro store I bought the phone at the same day to ask if I could come back and exchange it, it's obviously a lemon, and they said no! I have to go thru the warranty. If they try n charge me any extra money for a new phone I won't be happy. I know how these companies work. They pass you off to 10 different people, with the hold time increasing each time, until you get to someone that can actually help you and cancel the made up charge. They know they're dealing with someone who's already frustrated and figure that you'll just give up and pay.
No there are no drivers in Linux/android as far as I'm aware, however there are modules that make your hardware load but that should nit be an issue. The only reset there is, is the Factory reset. Try it, if it doesnt work either, go to the store and claim your warranty!
fabiossilva21 said:
No there are no drivers in Linux/android as far as I'm aware, however there are modules that make your hardware load but that should nit be an issue. The only reset there is, is the Factory reset. Try it, if it doesnt work either, go to the store and claim your warranty!
Click to expand...
Click to collapse
Have you ever heard of a problem, most likely hardware related, being fixed with a Factory Reset? Also, is there an App that copies all Contacts saved to the Device into a file that fan be imported back into the phone, after the reset? The Contacts I have saved to Google are cluttered with old, outdated ones, ones of people I forge,t but might remember one day, and be happy I still have them, etc. So I just keep the Contacts I currently use on the Device to make things less complicated. Thanks.
Adam O'Blivion said:
Have you ever heard of a problem, most likely hardware related, being fixed with a Factory Reset? Also, is there an App that copies all Contacts saved to the Device into a file that fan be imported back into the phone, after the reset? The Contacts I have saved to Google are cluttered with old, outdated ones, ones of people I forge,t but might remember one day, and be happy I still have them, etc. So I just keep the Contacts I currently use on the Device to make things less complicated. Thanks.
Click to expand...
Click to collapse
Nope sorry don't know any app like that I always use the google sync!
Related
I need you guys help real bad. Went to go use my phone when I noticed there was a gap between icons on the bottom tray of the phone. I tapped the space there to see if it was something there with no icon, but nothing happened. I figured I'd soft reset to see if that icon would go away. Now my phone has been soft reseting itself over and over and over for the past half hour. I can't get into my phone now. It loads the T-Mobile screen, loads the Windows Mobile screen then shuts down and repeats the process. Please tell me there is something I can do to fix this. I need my phone.
If it matters, I had installed some software prior to this, but nothing seemed out of the ordinary. Thanks in advance.
Try removing your SD card if you have one installed then soft resetting. If not then I really have no advice & wish you luck!
As mrbelvedere stated removing the memory card(if you have one) might fix it. If not you might have to reflash your ROM. You can d this by going to Bootlader mode (Hold CAMERA button and reset with stylus.) and flashing like normal from there.
Haven't gotten a chance to try either of your suggestions yet (I'm still at work and left my phone home) ut if I have to reflash my ROM, what exactly does that entail? I'm pretty novice when it comes to things like this so if I do like stated above, is it a pretty straight foward self explainitory process? And am I correct in assuming that if I hard reset, I lose everything and start completely fresh?
Well, you guys both helped me and unfortunately the answer isn't good. Removing the storage card did the trick, it finally stopped continously rebooting. However, a few of the apps that would load off the SC didn't load (which I could probably fix later) but then another error would pop up and this one said "No language dat file". I would press the ok button but the phone would just lock up and freeze and I'd have to pull the battery just to shut it off. Tried it a few more times, same thing every time. Did a little research and it seems this is caused by having Fizz Weather installed on your SC, which, of course, I had did not to long ago. Every article I read basically said I need to do a hard reset to get rid of this problem. I'm resigned to the fact that I'm going to have to start fresh, which in a way is a good thing because I can start clean and not download all the bull I previously had on my Wing (I was a new app fiend!), but I do have a few quick questions if you'd be so inclined.
Also, I don't have a sync cable, just a memory card reader so I can't do any ActiveSync stuff.
1. I did have SPB Backup on there and do have about 2 recent backups, however all I really need off them is my contact info, because I would like to start fresh. After I hard reset, do I have to reinstall SPB Backup to run the backup, or can I run it on my fresh Wing with out it.
2. What do I do about my Storage Card? I know I can just copy my movies, music, tsk files and extra stuff to my computer but what about the program files of apps I installed to the storage card? Do I just delete that folder? Should I delete the whole card and start fresh there as well? How exactly does that work?
Sorry for all the questions, but this is my first time having to do a hard reset and I don't want to screw up my phone any worse than I apparently already have. Thanks in advance.
FatBoyExtraordinaire said:
Well, you guys both helped me and unfortunately the answer isn't good. Removing the storage card did the trick, it finally stopped continously rebooting. However, a few of the apps that would load off the SC didn't load (which I could probably fix later) but then another error would pop up and this one said "No language dat file". I would press the ok button but the phone would just lock up and freeze and I'd have to pull the battery just to shut it off. Tried it a few more times, same thing every time. Did a little research and it seems this is caused by having Fizz Weather installed on your SC, which, of course, I had did not to long ago. Every article I read basically said I need to do a hard reset to get rid of this problem. I'm resigned to the fact that I'm going to have to start fresh, which in a way is a good thing because I can start clean and not download all the bull I previously had on my Wing (I was a new app fiend!), but I do have a few quick questions if you'd be so inclined.
Also, I don't have a sync cable, just a memory card reader so I can't do any ActiveSync stuff.
1. I did have SPB Backup on there and do have about 2 recent backups, however all I really need off them is my contact info, because I would like to start fresh. After I hard reset, do I have to reinstall SPB Backup to run the backup, or can I run it on my fresh Wing with out it.
2. What do I do about my Storage Card? I know I can just copy my movies, music, tsk files and extra stuff to my computer but what about the program files of apps I installed to the storage card? Do I just delete that folder? Should I delete the whole card and start fresh there as well? How exactly does that work?
Sorry for all the questions, but this is my first time having to do a hard reset and I don't want to screw up my phone any worse than I apparently already have. Thanks in advance.
Click to expand...
Click to collapse
First off, I would get a data cable for your phone, and then get the latest version of ActiveSync. This way, you can transfer files easily, plus, you can backup all your data/contacts. Plus, if/when you want to flash to a better rom, it's easier this way. You are going to want to reformat your flash card. Just for the time being back up all files on your computer, and flash it that way. Doing a hard reset isn't difficult or bad, but you will lose all data stored on your phone. It just basically reinstalls the original operating system, so it will be like you turned it on for the first time. Do you know how to do a hard reset? After this is all said and done, I would start looking into flashing to a different rom. The one that comes stock on our phones SUCKS.
Yeah, I definitely will be looking into a data cable now. Ironically, I was just looking at docking stations with the cable attached right before my phone went down. As for the latest version of AS, do you mean for the PC or the phone? I figured I should clear the storage card as well, since nothing will be linked to it anymore. The only thing I'm really mad about is losing my contacts, but hopefully spb backup will fix that. I do know how to hard reset, was reading up on it all night. I'm going to do that, see if all goes well, if it does, I'm going to buy that docking station then probably ask you about flashing! Thanks again for the help.
Sorry to post again, but I have yet another question. My friend has this ( http://www.circuitcity.com/ssm/Mad-...oid/199058/catOid/0/rpem/ccd/productDetail.do ) and no longer uses it. It looks like the ports are the same as my Wing. Could I use that as a active sync cable?
Nevermind, I'm an idiot. Was looking for a HDMI cord in my junk wire box under the bed and, low and behold, what do I find? Not 1, not 2, but 3 usb sync cables! I'm such an idiot! I hard reset, lose everything and now I find the cables. Oh well, you live and you learn. Besides, I can start fresh and get into this flashing business.
Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.
I can only say that I have also had the same experience.
For me the battery never ran out of juice but one morning the Advantage just would not accept my 4-digit "password".
I finally had to give up, for after a number of tries the time between each time one can try a new password becomes VERY long (and I also KNOW the password I used so what was the point...). Soft Resets did not help
So I ended up with a hard reset...
And I no longer use a password...
neon-mödling said:
Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.
Click to expand...
Click to collapse
I would call HTC and see if their's a default password they might have to get you back into the unit. I know it's a long shot but give it a try bud.
Did you do the hardware reset in the recommended way?
Volume down and pressing Reset at the same time.
Then press the Action Key in the middle (Key with the 4-directions).
I can't do a hardware reset because the button "is not working" or is locked because of the password.
I called HTC today and talked with a competent support engineer. There is no default key to unlock the password. It should be a Windows-Problem.
The only way is to send the unit to HTC - all data will be lost!
Best regards
it can change if you change your IMEI. otherwise no idea why.
For me it worked performing a standard 'hard reset' - volume slider down and 'reset'.
Sadly it seems that no one has got any other solutions...
change rom and restor you back up
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.
BPHC said:
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.
Click to expand...
Click to collapse
uh, no need to reflash. just a plain hardreset will do.
Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards
neon-mödling said:
Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards
Click to expand...
Click to collapse
heh, task 28 command in mtty is guaranteed to hard reset it if the button press is no good. but maybe it has some hw fault if the buttons don't work..
Solution
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.
Niendertal said:
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.
Click to expand...
Click to collapse
this link describes how to hard reset a blueangel. not athena.
"task 28" works though, but you do not need "task 0".
"task 28" basically does a plain hard reset, though. you only need to use it if volume+reset doesn't work (which is usually a HW button issue)
This just happened to me on my Touch...
but I ABSOLUTELY need the data on my touch. What to do?
Same Issue - MDA Vario II - PDAViet WM 6.1
Did anyone come, by any chance, up with a solution how to avoid the looming hard-reset?
Happened yesterday - password changed on its own.... Couldn't believe it!!
Still no fix?
I just got back from vacation yesterday. The phone worked fine until this morning. Somehow the password changed and I cannot get in. This sucks! I will lose all of my vacation photos (on internal memory) if I do a hard reset. The good news: I did a back up prior to going on vacation, so I won't lose everything. I, however, really hate to lose two weeks of photos. Any new suggestions on how to retrieve my data?
Sorry dude,
Hv to tell u that I was unable to find one when I was desperately looking for one some time ago. Best of luck anyways, and let us know in case you're successful.
Josh
Thanks for your um, empathy. I did a hard reset, but skipped the flash drive reformat. This reset the main memory to factory settings, but did not delete any of the files on the flash disk. I saved all of my photos, spreadsheets, and other data from the vacation. I restored the August 13th backup, but only the main memory files and lost very little.
This was a scary experience for two reasons: 1) I almost lost a ton of data, 2) I got it all back without needing a password. I thought that data on the flash disk was secure, but I was soooo wrong. All 16Gb are as secure as what is on the MicroSD card. If someone stole my device and performed the same operation they would have had lots of embarrassing photos of me at a bacchelor party and wearing a Spedo (or less) on the beach. I guess this is something I need to keep in mind in the future. I don't need these photos popping up when I run for president.
Last night i took a photo then attempted to send it to a friend (MMS) - surprise surprise the phone made no effort to send it and it sat in the Outbox. I deleted the message and re-created it then attempted to re-send... again... didn't even try to send it.
So i created the message again... but this time, it couldn't find any of my photos... which I thought was odd... so i try to load Resco File Explorer - and it complains that it can't find the program (installed to SD card).
So it seems that magically I have no SD card any more (fwiw: i'm using a 16GB Sandisk one).
So, thinking the phone is just spazzing out, i reboot it.... and now it won't even f***ing recognise my password!
I'm being pretty patient with this phone as i've loved it up until recently... but if i'm honest - i'm starting to grow weary of it now!
If anyone has any thoughts on what might have caused the above - i'd appreciate it!
Thanks
Don't know what has caused it but, if you have your data backed up, I would go for a hard reset and take it from there.
Incidentally what version ROM are you running?
WB
I'm using the stock UK T-Mobile 1.43 ROM
UPDATE: I've left the battery out for an hour or so and also performed several soft resets........ and now, the "unlock" button does nothing! No confirmation of a wrong password... just........ nothing!
So ****ing pissed off!
Pooper,
You say you have done several soft resets. Have you tried the hard reset I suggested earlier (different procedure to soft reset)?
If you try that and it doesn't work then take the easy way out and return/exchange the device as faulty.
Alternatively, if you get it up and running and are not precious about the T-Mobile rom, then flash to another rom (the stock 1.48 is a good start) and take it from there.
Just in case you do have a dodgy device I would start by returning it if the hard reset does not work.
Keep us posted on how you get on.
Cheers
WB
On this forum, 1 in 2 posts ends with "Hard reset it"...
...1 in 4 posts says "You must have a faulty device, send it back"
I pity the poor guy in the returns department of HTC. The quality control guys on the other hand, they really like to party don't they?
Towserspvm2000 said:
On this forum, 1 in 2 posts ends with "Hard reset it"...
...1 in 4 posts says "You must have a faulty device, send it back"
I pity the poor guy in the returns department of HTC. The quality control guys on the other hand, they really like to party don't they?
Click to expand...
Click to collapse
Sometimes hard resets do resolve strange issues. Soft reseting is a way of life in the winmobile world.
The dilemma people have at the moment is that because there are so many reports of issues and variable manufacturing quality in these devices and they are all under warranty, it makes sense to play safe and send the device back if all sensible and warranty friendly measures to resolve problems have failed.
Must admit I would be really cheesed off if I happened to have a faulty device on my hands, due to manufacturing errors, which the manufacturer would not accept back because I had tried solutions to resolve problems that they considered not to be warranty friendly. Definitely would not be happy after having spent £500 on a device.
Regrettably, therefore, this is why the most common recommendation at the moment is to send a device back. Not good but sensible and pragmatic.
WB
Towserspvm2000 said:
On this forum, 1 in 2 posts ends with "Hard reset it"...
...1 in 4 posts says "You must have a faulty device, send it back"
I pity the poor guy in the returns department of HTC. The quality control guys on the other hand, they really like to party don't they?
Click to expand...
Click to collapse
a hard reset is kind of the mobile equivalent to restarting your pc, and we all know that is the first thing any tech support guy says. as for the quality control, don't forget that for everyone with a problem there are a few dozen people with no problems at all, they just don't start threads saying "no problem with camera, help not needed"
samsamuel said:
a hard reset is kind of the mobile equivalent to restarting your pc,
Click to expand...
Click to collapse
Not really.... a SOFT reset is like restarting you PC (i.e. your programmes, settings, personal saves etc. are all preserved); a HARD reset is more like reformatting your computer that has an ability to self install Windows when the format is done... (i.e. you lose all personal files etc.).
A hard reset is far more taxing than a soft one. Last option for me everytime!
oliie said:
A hard reset is far more taxing than a soft one. Last option for me everytime!
Click to expand...
Click to collapse
I very rarely have to do a hard reset with my Diamond (only after upgrading the rom), although I have to do several soft resets a day due to my tinkering!
I hear you Wacky Banana - £500 device that did this and I'd be a bit miffed too!
samsamuel said:
a hard reset is kind of the mobile equivalent to restarting your pc, and we all know that is the first thing any tech support guy says. as for the quality control, don't forget that for everyone with a problem there are a few dozen people with no problems at all, they just don't start threads saying "no problem with camera, help not needed"
Click to expand...
Click to collapse
Hi! Indeed, I couldn't agree more with you. I have bought my HD2 two weeks ago (as well as my brother and my dad about a month ago) and none of us has a any problems whatsoever and actually this is my first post after I have bought the device.
I am reading this forum everyday and I contribute wherever I can to help people out (not so much here, so forgive me ).
I have came to the conclusion that either the branded units are of lower quality than the unbranded ones ( a bit unlikely) or the branded ones are full of software bugs by not so good operators tweaking (most likely)...
cheers
Hehe, i knew i'd wake up to howls of anger and derision re: my hard reset comment.
The actualities of the process aside, the comparison I was trying to make was that if you have a problem on your PC, sometimes logging off and back on will fix it, whilst other times a reboot is required. (Yes, I know, a reboot is usualy the first stop because it only takes a minute or so, and there's no resetting to do, but bear with me)
In many circumstances I would equate a soft reset to logging off, in that it doesn't always solve a problem. Sure, it solves many small problems, but for larger probs theres nothing like a hard reset and start over. Planned ahead, and assuming you have all the apps you regularly use in a handy spot, and your data backed up, a hard reset need only take 10-20 minutes, if that.
Suppose it serves me right for trying to mix up similies at 3am.
Your problem sending MMS's is probably to do with winmo getting the settings for T-Mobile slightly wrong.
Go to start->settings->menu->all settings->connections->connections->manage existing connections
edit the active connection and untick the box where it uses a proxy.
This is common to all winmo devices that automatically setup connections for T-Mobile.
Only one day left for me to exchange this phone and i just noticed that if i rotate the screen in Opera or skyfire it freezes and have to pullout a battery. After hard reset same thing. In picture mode it rotates fine
What could be causing this.
Thanks
goldt said:
Only one day left for me to exchange this phone and i just noticed that if i rotate the screen in Opera or skyfire it freezes and have to pullout a battery. After hard reset same thing. In picture mode it rotates fine
What could be causing this.
Thanks
Click to expand...
Click to collapse
i suggest exchange the phone as you will get a new one and it could be defect free...but i really dont know if there is a problem with your current phone
I called, they don't even have them.... all sold out.
The thing is that sometimes it works and goes to landscape and most of the time it doesn't with no apps installed. Crazy
Get documentation
I would go in, get names, tell them you want exchange, but can't do without phone. get something in writting, that you will get exchange as soon as phone is in stock. Good luck
I don't see how this could in any way be related to hardware, and as such I don't see how you have a 'defective' phone.
Since it works for some applications and not others, i would argue that it's clearly something to do with software.
When you did a hard reset (aka erased everything and brought the phone to its original condition), did you try to first open the included opera and see if you could rotate it?
I'm pretty sure it's something you're installing or maybe some reg tweak you're applying.
I would try to do a hard reset. And then try again with the stock opera before you install anything.
Again, I don't think you have a defective phone. It's prolly just some piece of software/tweak.
Svegetto said:
I don't see how this could in any way be related to hardware, and as such I don't see how you have a 'defective' phone.
Since it works for some applications and not others, i would argue that it's clearly something to do with software.
When you did a hard reset (aka erased everything and brought the phone to its original condition), did you try to first open the included opera and see if you could rotate it?
I'm pretty sure it's something you're installing or maybe some reg tweak you're applying.
I would try to do a hard reset. And then try again with the stock opera before you install anything.
Again, I don't think you have a defective phone. It's prolly just some piece of software/tweak.
Click to expand...
Click to collapse
After hard reset the first thing i did was opened Opera and once in landscape mode it crashed, after rebooting i tried again and it didn't, but most of the time it freezes, most likely it is the version of windows since i even tried disabling UI sense.
Flashing a custom rom will solve the problem 100%, but im guessing that you're one of those super paranoid user about warranty and such, it's best if you just return the unit entirely.
While I was listening to Soundcloud the phone rebooted and now its in a bootloop.
Just great! Can't start the phone.
borisb said:
While I was listening to Soundcloud the phone rebooted and now its in a bootloop.
Just great! Can't start the phone.
Click to expand...
Click to collapse
you know i really dislike recommending this but you may have to do a factory reset of the device :
1- Fully Turn off your Device
2- When is completely off : PRESS AND HOLD VOLUME UP + POWER till you see the Recovery Screen
3- With the volume buttons navigate to WIPE / FACTORY RESET and PRESS POWER Button.
4- Reset System.
hope that helps. good luck
DrakenFX said:
you know i really dislike recommending this but you may have to do a factory reset of the device :
1- Fully Turn off your Device
2- When is completely off : PRESS AND HOLD VOLUME UP + POWER till you see the Recovery Screen
3- With the volume buttons navigate to WIPE / FACTORY RESET and PRESS POWER Button.
4- Reset System.
hope that helps. good luck
Click to expand...
Click to collapse
If I need to do that I am returning the phone.
Issues like that will return and I will lose my data all the time.
Suddenly the note 7 does not look so expansive.
borisb said:
If I need to do that I am returning the phone.
Issues like that will return and I will lose my data all the time.
Suddenly the note 7 does not look so expansive.
Click to expand...
Click to collapse
understandable but believe it or not, sometimes after doing the first Factory Reset fixes a lot of current issues when you boot the device for first time or after OTA's or Big Update...
just give it a try and if still having issues just do what's best for you
I got no update yet.
I reset to factory defaults and cleaned the cache. Nothing happened.
Removed the SIM and the SD and did it again.
Still bootlooping.
I knew this phone is too good to be true.
Now I have to return it.
Talked to ZTE.
The phone cannot be replaced cause they dont have anything to replace it with.
You never had to return a Samsung or LG? I have.
Any phone you get can have its issues. I know your frustrated but just get a replacement or return it and move on.
You can ask for suggestions and try them but bashing the device because you possibly got a bad one doesn't help you at all. And it probably didn't make you feel any better either.
borisb said:
I got no update yet.
I reset to factory defaults and cleaned the cache. Nothing happened.
Removed the SIM and the SD and did it again.
Still bootlooping.
I knew this phone is too good to be true.
Now I have to return it.
Click to expand...
Click to collapse
Probably bad emmc block and it can't recover from it. You would have to re-flash factory image to bypass it if corruption is in one of the critical partitions
tolymatev said:
You never had to return a Samsung or LG? I have.
Any phone you get can have its issues. I know your frustrated but just get a replacement or return it and move on.
You can ask for suggestions and try them but bashing the device because you possibly got a bad one doesn't help you at all. And it probably didn't make you feel any better either.
Click to expand...
Click to collapse
I did have an issue with the note 5 and it was replaced at AT&T. But ZTE have no replacements.
Here is a snippet of the conversation.
Boris Ba: So if I do an RMA
Boris Ba: how long will it take?
John P.: The wait would be until we get in additional supplies which would 9/9.
Boris Ba: and ZTE thinks its a normal retail behavior?
John P.: It is not. The demand for the device has been greater than initially anticipated. This is definitely not the norm.
Boris Ba: This sucks. I will not buy this phone for the second time.
Boris Ba: And I need to spend energy to send the phone back.
John P.: I completely understand your decision given the circumstances.
peramikic said:
Probably bad emmc block and it can't recover from it. You would have to re-flash factory image to bypass it if corruption is in one of the critical partitions
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Can you link the instructions?
borisb said:
I got no update yet.
I reset to factory defaults and cleaned the cache. Nothing happened.
Removed the SIM and the SD and did it again.
Still bootlooping.
I knew this phone is too good to be true.
Now I have to return it.
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which Software version were you????
try flashing B18_to_B20 patch of you were in B18 this update may fix your issue
and i meant flashing over Stock recovery
peramikic said:
Probably bad emmc block and it can't recover from it. You would have to re-flash factory image to bypass it if corruption is in one of the critical partitions
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Click to collapse
I was thinking the same thing. If ZTE would just release a full system image, software-related issues like these could be fixed by the end user by reflashing through recovery, no need to RMA...
borisb said:
Can you link the instructions?
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Unfortunately we don't have such an image for the US model, only for China and Global(Eu) which is also a ZTA blunder considering they relesased BL unlock. Quite a few problems are solvable with it, but ZTE has not released one yet. Probably what drained their initial RMA stock, if they had proper one one to begin with.
Sorry to get your hopes up...
DrakenX is correct.
First thing I do when I get a new phone is a hard reset. This will insure you get a proper install of the OS compared to the OS being installed on a 100 phones at once all hooked to a data rack and drawling from the same image.
All phones are initially installed this way the same with proprietary crap computers like Dell, HP, Sony and all the rest. If there is any type of power glitch or lag in the data stream it can affect your original out of the box install. So in short ALWAYS hard reset a new phone for peace of mind.
peramikic said:
Unfortunately we don't have such an image for the US model, only for China and Global(Eu) which is also a ZTA blunder considering they relesased BL unlock. Quite a few problems are solvable with it, but ZTE has not released one yet. Probably what drained their initial RMA stock, if they had proper one one to begin with.
Sorry to get your hopes up...
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Eh.
Too bad. Well I got a refund from newegg so no worries.