Whatsapp crash, mostly on media - Nexus 6P Q&A, Help & Troubleshooting

Hi all,
I'm having this issue for too long and couldn't find any details on the web.
I'm an heavy user of Whatsapp and it crashes and freezes many times...
The most annoying thing happends when I try to open a photo via Whatsapp media and to pinch to zoom in,
I'm getting a force close.
I tried to format the phone\clear data and restore backup and no luck...
I have 2 more friends (With the N6 not N6P) and they having the same issue.
Any suggestions?
Thanks,
Daniel.

I used to have the same issue ... turns out there were TOO many image files in the WhatsApp media folder. When you open an image in whatsapp, it tries to refresh the list so it reads ALL the images again and thus the app hangs and you get that force close message ...
I had to delete all old images from the WhatApp\Media\Images folder and everything went back to normal ...
HIH

I have this issue for as long as i have my Oneplus One ( ~2years). Really annoying. If you delete all backups and all media, and do a fresh install of whatsapp without database restoring, (as if you were using the app for the first time in your life), the issue seems gone. Only problem is that I like having all texts available at any time :/ Samsung phones don't seem to have this bug, but every CM Rom I've (and some of my friends) tried have it. If anyone has a fix for this, I'd be very glad to hear about it.

Related

Camera Pictures not showing up in gallery...

... problem exactly as stated above. Sometimes I will take a picture with the camera and it doesn't show up in the photo gallery until I restart the phone.
Anyone else have a problem with this? Has anyone figured out a way to fix it without restarting?
Yeah I'm having these issue as well and also happens with picture downloads. they wont show in the gallery until after a few reboots at times as well. or sure what's going on with that.
a quick fix, so you dont have to reboot your phone is to kill gallery with a task manager, and open it up again.
ok guys i'm had that same issue now my gallery is gone altogether....my gallery will load but it says loading images...then it says there is no content to be read...i down load an app from the market and it not seeing my sd card either...but if i go in file explore i can see everything on my card....i done a hard reset like three time no luck please help....htc said may have to send the phone back...i think its to small of an issue to lose my phone for a week or more...it maybe a simple fix so i will try this first before...ty for any help someone can offer
oh yeah if i take a new pic it will show up in the gallery but when i reboot its gone....
ok guys i fixed....what i did was took everything off my sd card....re formated...turn the phone off for like 5 min....then back on....put every thing back on the card check the music player and gallery to see if they worked and everything was there....then i rebooted to see if everything would disappear so far i'm good to go i have all my pics and files back....only thing on the first gallery load up be patient it take a min to load the sd card it will flash loading...but after that im good to go...i'm by a new sd card i think that may have been the issue....
It happens to me too. I unmount and remount the sdcard, and the Gallery finds everything.
I find if i go into the camera app, the latest photo is there in the preview box. if i open it, and then go back to the gallery app, it (usually) appears. but yes, annoying bug really.
turael said:
I find if i go into the camera app, the latest photo is there in the preview box. if i open it, and then go back to the gallery app, it (usually) appears. but yes, annoying bug really.
Click to expand...
Click to collapse
oddly, i never had this problem until just a second ago, but what this guy said is exactly how i got around it too. i took a photo, task killed camera, went to gallery, no photo, reopened camera, photo was in preview, clicked on it, went to gallery from there, and there it was, ready to share.
it's gotta be a bug of some kind. perhaps the most recent photo isn't loaded to gallery until another photo is taken, or you click preview box. stupid, but possible.
Problem Solved
Hi friends, I encountered the problem as well today and found the solution: Go to the sdcard and search folders for a file named .nomedia and delete it should solve the problem. No need to format or things like that worked fine for me. seems some kind of bug
.nomedia is a file designed to hide directories from being searched by Android Media Scan (which includes Gallery). There is absolutely no reason to delete it, and it's not a bug.
However, there is a bug in Media Scan, which sometimes causes Gallery to "miss" pictures. Executing Media Rescan (from "Development") solves it, or as stated above, just unmounting and mounting the SD card.
There's no Media Rescan in Development on my gb 2.3.3.
I've experienced something similar. I've been running the various CM7 builds and whenever I'd take a pic and immediately share it on Facebook, the pic will never be seen again.
Since then, I've gotten in the habit of hitting up Sugarsync first to sync the new pics, the send it up to Facebook via the gallery.
Sent from my Nexus One using XDA App
stock 2.3.3 and i had the problem today.
force quit gallery and it was back to normal.
why is 2.3.3 so buggy!?

Pictures do not appear in "Gallery"

When going into Applications => Gallery => Camera Shots, new pictures I took with the camera do not appear there.
Using Astro, I can see that the new pictures I took all appear in /mnt/sdcard/DCIM/100MEDIA, and this directory also contains the pictures that DO appear in the gallery.
Phone is DZ Froyo 2.2 stock, and this could have started after the OTA upgrade, not really sure though...
I just took another picture now in order to verify the problem, and for some reason it DOES appear in the Gallery, however pictures from the last week do not appear there (they are in the 100MEDIA directory like I mentioned).
Any ideas?
It's a gallery cache issue. The stock gallery app just sucks, a simple reboot fixes it, but I know it's a pain in the
As omarsalmin wrote it is a cache issue. Instead of rebooting, use a app to reload the cache. Eg Rescan w w w.appbrain.com/app/rescan-media/com.addz.mediascanner.
Had the very same issue the other day. It's really strange and affects more than the stock gallery. Both it, the Nexus one and SugarSync had the same problem. So I assume the problem has more to do with Android/HTC than the specific app.
Thanks! I must've missed other posts about this because the same thing happens to me, and I was thinking there was a problem with my microSDHC card. So rooting and installing a new ROM will probably fix this right? Thinking about going to Virtuous.
I had the same problem the other day with my recent pictures and videos. it didn't even show the video folder. I rebooted and it fixed the issue.
Thanks for the advice mullepol, I'm going to install the application you suggested
Thanks guys, the pictures actually came back before I had a chance to check this thread, but they were kind of messed up order-wise. after installing Rescan it seems to be better.

[Q] HELP: Photo Browser 3d FC on start after 3.1 update

After updating my tablet to 3.1 OTA, the program Photo Browser 3D does not work anymore. Immediately after update or a factory restore, the program will work fine, but after adding all my photos to the tablet, the program will force close at EVERY start. Basically, it doesnt work at all now.
I have tried factory resetting 5 times now and the same problem happens every time!
Someone on a different forum recommended clearing the cache too, but the option is greyed out under Applications and it says that the cache is 0kb.
Can anyone help me with this issue? I was thinking that something was wrong with the apk, but I cant tell. I was thinking that I either need to reinstall the program using a new apk or that I need to flash the tablet with a fresh copy of 3.1. The firstoption would be easiest, but I cant find a copy of the apk. The second option I am scared to do. I dont know how to do it and I dont know which versions to get (I want to be sure I get one that works in the USA and that it isnt hacked, tweaked, or just a 3.0 version madeto look like 3.1).
If anyone can help me, I would really appreciate it.
Acer Iconia A500 (rooted, but I didnt tamper with system files or apks)
Photo Browser 3D 1.0.00.027
Android 3.1 build 4.010.08_COM_GEN2
Android 3.1 kernel 2.6.36.3
After posting my last message here, my tablet told me I had an update available. UBFORTUNATELY, the stupid problem still exists. The only reason I am typing this folowup message is because the Android build changed.
NEW build: 4.010.10_COM_GEN2
NEW kernel: 2.6.36.3
Same Problem
I have the same problem with 3D Photo Browser.
I use Virtuous_Picasso_v.1.1.0.
Hey spexwood,
here you can give a try.
http://dl.dropbox.com/u/23326686/3DPhotoBrowser.apk
I tried the Photo Browser 3d above and I still have the same problem. Any got it to work?
I'm running the stock 3.1 and have no problem using it?
I got the app from the market if that helps.
3Dbrowser force close fixed.
Hi all,
I also had the force close problem with 3Dbrowser.apk. Clearing cache for the app did not work. Reinstalling the app by clicking the icon in the system app folder did not work.
Initially I froze the app, but then I tried the following and it worked:
1) download the full OTA package of the ROM version you're running
2) extract 3Dbrowser.apk
3) using root explorer, rename the original 3Dbrowser.apk in the system app folder to 3Dbrowser.bak or move it to the SD card.
4) copy paste the new apk into that folder.
5) change permissions to match the original permissions
6) reboot.
The original apk was 1,92Mb, the one I replaced was 1,93Mb.
I have about 5 folders with pictures (DCIM, Documents, Downloads, ...) they all work and the app is actually quite nice to show off the Iconia's capabilities.
Hope this helps.
Jod
After a LOT of experimenting and having thisprogram switch between working wonderfully and force closing upon launch, I have come to the conclusion that it is the pictures themselves!
So, the first thing you need to do is to check that none of your pictures (and/or movies) are not corrupted. I found that the best way to do this is to open the Gallery app and browse through all your files. Youcan use the view in which multiple files are displayed as thumbnails (as opposed to a single full sized picture view). If a file is corrupted, then it will not generate a thumbnail for it. Instead, the thumbnail will remain black and when you tap on it, a full size image will not appear. Instead, a message about the image not being able to be shown will be there.
If you find something corrupted, then delete it via the Gallery and try the 3d Browser again.
The second thing I noticed as of 5 minutes ago:
After a long time of no problems, the 3d Browser decided to stop working today, so I did what I just explained about searching for corrupted images... to my surprise, all of myimages were fine.
I once again opened the Gallery app and noticed something odd, but the only way I can explain it is through an example:
So, lets say you only have 3 folders of images: A, B, and DCIM. In Gallery, you will see these folders listed in a 3D-like affect. They will appear with the folder name under the thumbnail(s) followed by the number of pictures in parenthesis (such as "A (10)").
Of all the folder thumbnails, you will see one that contains no name, but only a number within parenthesis. When I entered this album, I noticed some odd stuff. First, it contained a mix of black-only thumbnails (corrupted files) and images I recognized from my collection. Second, if you look at the details of ANY of the files in this gallery, they have no location, no height, and no width. Hesitantly, I decided to delete everything from this gallery (held my finger over the folder in Gallery and once it highlighted green, I tapped the trashcan icon). It didn't affect any of my pictures and the 3d Browser began working immediately!
I guess this collection was some sort of thumbnail collection or something. For whatever reason, it just accumulates waste over time and if an image no longer exists on the tablet, then the thumbnail appears as a corrupted file, which freaks the 3d Browser out.
I'm sorry if all that was a lot to read and absorb, but I think that doing one of these two things is the solution to this annoying issue.
(Post here if you have questions about anything I just said)
This is in regard to Photo Browser 3D FC and the solution(s)
http://forum.xda-developers.com/showpost.php?p=16211593&postcount=61
same thread as above but as a whole thread instead of a single post...read on further...etc
http://forum.xda-developers.com/showthread.php?p=16211593#
UnicornKaz said:
This is in regard to Photo Browser 3D FC and the solution(s)
http://forum.xda-developers.com/showpost.php?p=16211593&postcount=61
same thread as above but as a whole thread instead of a single post...read on further...etc
http://forum.xda-developers.com/showthread.php?p=16211593#
Click to expand...
Click to collapse
Hmm... that's basically what I did isnt it?
OK, so someone found a solution then. Awesome!
Too bad I didnt know before wasting months trying to figure this issue out =_=
I thought it was the apk, but after replacing it from several sources, it fixed nothing. Then, I installed a custom rom, which also didnt fix it. It wasnt until last night that I FINALLY got it working right.
Oh well. Problem solved XD
Thanks

So, about the Gallery app situation...

So, I recently had some issues with my tab, and decided to back and wipe it, starting over. On issue was with that Gallery app. see, I have a long distance relationship, and decided to take some...personal... pictures to send to my bf. forgot they uploaded to google plus; that's ok though because those photos are set to private by default, and no one saw. thing is, as you may know, all google plus photos sync to the gallery app, and each Plus folder becomes an icon in that app, with the latest photo taken as the thumbnail. I figured oh, no biggie, I'll just delete that personal photo, and make it disappear fromt eh tab as well. Well, the photo itself disappeared, but the thumbnail would not. Even after I took more photos and uploaded them to plus, even from the tabe itself, the personal photo was still the thumbnail, and would not change. this probably has something to do with the fact that I constantly got an error message on the tab saying "process android.com.media has stopped."
Then I did the wipe, and it was fixed. But I now have other issues with the gallery. See, I plugged in my external hard drive to it to use for my TB backup and restore for the wipe. I restored apps individually, since I didn't want to restore everything and take the risk of restoring data that held one of the many other glitches I'd been having. Tab worked great after the wipe, so did Gallery, then I restored, and the tab still worked great. But a few weeks after this whole situation, I happen to turn on the gallery app, which I'd never restored with TB. I am treated to a massive grid of icons, maybe hundreds, of photo albums. see, the hard drive i've had plugged into the tablet's USB port wasn't just for my Tablet; it's a 1 Terabyte drive that I have hundreds of gigabytes worth of backup data on from both my mac and PC partitions on my laptop. there are hundreds of folders ont here that have at least 1 picture type file int hem, and the Gallery app automatically adds every single folder with any kind of pic file on it as an album icon. to make it worse, it will not let you delete these albums from the Gallery viewer, even though the photos aren't there, even when the gallery app says the photos aren't found, even thought the OS is DESIGNED FOR REMOVABLE HARD DRIVES!
That's insane, and an incredibly bad design flaw that i'm appalled Google had not fixed, with all the time they've had testing HC and ICS, and programming the Gallery to view photos and scan Hard drives, you know they saw it. to make matters worse, a few weeks later, I'm also having the "process android.com.media has stopped." message come up again. so, idk what's going to happen with that.
Any ideas for a solution, or at least better photo viewer apps? My phone is a Sense infected HTC device, Sense may not be great but at least it's photo viewer gives you the ability to make it ignore specific folders on the card.
what?
Try clearing your gallery cache and force stopping it i use a 500gb and they should disappear after you unplug the hard drive atleast they do for me glad to hear you got the other problem solved also what custom rom are you using?
gears177 said:
Try clearing your gallery cache and force stopping it i use a 500gb and they should disappear after you unplug the hard drive atleast they do for me glad to hear you got the other problem solved also what custom rom are you using?
Click to expand...
Click to collapse
Him, well that didn't solve it, but thanks! Stock from, rooted. Any other ideas?
Falkner09 said:
Him, well that didn't solve it, but thanks! Stock from, rooted. Any other ideas?
Click to expand...
Click to collapse
If your up for it I would try installing one of the many custom roms sounds like the actual app is messing up perhaps a log cat would help....
If you don't want to here's some alternative photo viewers
1.Quickpic
https://play.google.com/store/apps/details?id=com.alensw.PicFolder&hl=en
2.photo gallery (fishbowl)
https://play.google.com/store/apps/details?id=com.littlefatfish.photo&hl=en
No need to install a different rom.
What you need, is to get rid of the thumbnails when you use different apps.
Try this;
http://forum.xda-developers.com/showthread.php?t=1886587
One of the things you have to remember, if you have all kinds of foto apps, they will undoubtedly synch them all eventually. And you'll wind up with them again.
MD

[Q] note 3 keeps self deleting files from sd card

Hi there,
I apologize for my english.
It is not my native language .
But I have a frustrating problem.
My note 3 keeps self deleting files from my 64gb samsung sd card after a minute or reboot when the files created. So ie: I take a picture. It saves it. I close the camera app. Open gallery. File icon is there, click to open it and the file can't open.. Same with spotify, I add new music to my library and close the app and get back to it downloads it again.
Apps that are stored on the sd card, spotify music, pictures, movies, everything that was stored from two weeks ago.
So two weeks ago I had no problems. At all with this phone. Except the proximity sensor that kept the screen off after a call. But I don't mind that.
I can't save music(songs that were downloaded with spotify before the issue are still there, but when I download a new song it deletes after app close, pictures or what so ever.
What did I do before posting?
Okay, I backed up my sd card(only pictures, videos, downloads, etc, efc)
Format it(no quick format, full format) and put the files back. Copied and paste, not cut and paste(incase it wanted to delete it because it were 'new files')
And still the problem was still present. If you have or had this issue, you will understand how frustrating this is.
The only new app I downloaded that might cause this problem is a youtube downloader but I deleted that app, still same problem.
And if it is an app that causes this problem, the only thing that would help is a factory reset.
And if I do a factory reset, I really need to back up my apps. But if I back up my apps, I don't know what app is causing this problem.
Please guys, I have searched on google for this issue, and I really don't know what to do. I lost pictures of my daughters first school day. This is not funny anymore.
I have found a threat with a similar issue on note 2 but that was only with the videos and a sd card format helped for that guy.
mrturq said:
Hi there,
I apologize for my english.
It is not my native language .
But I have a frustrating problem.
My note 3 keeps self deleting files from my 64gb samsung sd card after a minute or reboot when the files created. So ie: I take a picture. It saves it. I close the camera app. Open gallery. File icon is there, click to open it and the file can't open.. Same with spotify, I add new music to my library and close the app and get back to it downloads it again.
Apps that are stored on the sd card, spotify music, pictures, movies, everything that was stored from two weeks ago.
So two weeks ago I had no problems. At all with this phone. Except the proximity sensor that kept the screen off after a call. But I don't mind that.
I can't save music(songs that were downloaded with spotify before the issue are still there, but when I download a new song it deletes after app close, pictures or what so ever.
What did I do before posting?
Okay, I backed up my sd card(only pictures, videos, downloads, etc, efc)
Format it(no quick format, full format) and put the files back. Copied and paste, not cut and paste(incase it wanted to delete it because it were 'new files')
And still the problem was still present. If you have or had this issue, you will understand how frustrating this is.
The only new app I downloaded that might cause this problem is a youtube downloader but I deleted that app, still same problem.
And if it is an app that causes this problem, the only thing that would help is a factory reset.
And if I do a factory reset, I really need to back up my apps. But if I back up my apps, I don't know what app is causing this problem.
Please guys, I have searched on google for this issue, and I really don't know what to do. I lost pictures of my daughters first school day. This is not funny anymore.
I have found a threat with a similar issue on note 2 but that was only with the videos and a sd card format helped for that guy.
Click to expand...
Click to collapse
Sorry your photos are gone forever....
Your MicroSD entered a state of read only mode....and there is another thread here...look at my post: http://forum.xda-developers.com/showpost.php?p=54597235&postcount=9
Really? I just got the sd card like a month or 4 ago?

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