Sound completely lost on phone calls - Samsung Galaxy S7 Edge Questions and Answers

Hello everyone
Since yesterday I completely lost both incoming and outgoing sound on my calls. On facebook (messenger) it works fine and everywhere else also.
I've done several factory resets, tried different dialer apps... nothing works.
I've been going through the forums and haven't found anyone with the same issue... any ideas on how to fix it? Any one?
Poor old me is going back to my old Lumia 930...
Thx,
Vengadoom

vengadoom said:
Hello everyone
Since yesterday I completely lost both incoming and outgoing sound on my calls. On facebook (messenger) it works fine and everywhere else also.
I've done several factory resets, tried different dialer apps... nothing works.
I've been going through the forums and haven't found anyone with the same issue... any ideas on how to fix it? Any one?
Poor old me is going back to my old Lumia 930...
Thx,
Vengadoom
Click to expand...
Click to collapse
Samsung said it was a motherboard issue and replaced it...

Your only option might be a factory reset dude.?
Edit: Sorry, just re-read your post and you've already done that.

krico said:
Your only option might be a factory reset dude.?
Edit: Sorry, just re-read your post and you've already done that.
Click to expand...
Click to collapse
Its solved. Samsung said it was a issue with the motherboard and replaced it. They did it in a day so I can't complain too much

Related

[ROM1.66 Dutch] Sms problem

Hey guys,
Despite the fact that I have installed this latest rom (1.66), I'm still having the sms problem. They dont get stuck or anything, they just never arrive, and this happens alot, which is really frustrating.
Since no one is still complaining about it, I'm wondering if the problem only hasn't been fixed in the dutch release of this rom.
I did notice, theres also a minor sms update, which says its for 1.66 and lower. But this update has been released before the rom was released.
I'm not sure if this will fix my problem, and since it can't be uninstalled, I'd like to know your experiences with this.
Thanks
Bump, anyone? This bug is annoying the hell out of me.
Steefj3 said:
Bump, anyone? This bug is annoying the hell out of me.
Click to expand...
Click to collapse
Not saying that it isn't the device, but have you tried another phone to see if they arrive on that?
I had similar issues with my old Nokia E90, and it turned out to be a network issue (they had to remove a corrupt message from the server)
rp-x1 said:
Not saying that it isn't the device, but have you tried another phone to see if they arrive on that?
I had similar issues with my old Nokia E90, and it turned out to be a network issue (they had to remove a corrupt message from the server)
Click to expand...
Click to collapse
Yes, I have tried my old Nokia N95 also, which went well. Messages just sometimes do, and sometimes dont arrive. Resetting doesn't change anything, neither does it make not-yet-sent messages, be sent.
Steef have you solved your issue already?I had this issue on rom 1.48 dutch as well, after x applying the htc fix it happens rarely now.very annoying that htc does not seem to be able to fix this issue.
since my sent sms would be sent if I soft reset my device if the problem appears, I guess your problem may be of different cause. I have read that a hard reset fixes the problem for some people.
I would like to know when and how you fix your issue...

[solved] Earpiece not working? No call volume

Hey guys. I just bought a mytouch 32b from someone. It worked fine for about an hour. Calls worked and everything. Later in the day I couldn't hear anything from the earpiece. No call volume or anything. The external speaker works fine though. Anyone have a similar situation? Thanks.
edit - let thisdie. solved...
How did you solve it?
AdrianK said:
How did you solve it?
Click to expand...
Click to collapse
First I tried completely wiping and re-flashing the rom. It worked for a bit but some calls wouldn't be heard. What fixed it completely was using setcpu to keep the clock speed up. Idk but it worked for me. 576/352 screen on. 528/122 screen off.
I am having the same issue, and in my attempts to try and fix this, it's only gotten worse. I used to be able to hear people fine through the speaker phone function, but now I can no longer access that option, and my mic no longer works.
I've tried time and time again to flash and and even bought setCPU on the market in attempts to fix this issue. I've searched, and searched, on Google, on here, for a way to solve this. And it seems like no one has an answer.
Am I wrong?
Cenasmgame said:
I am having the same issue, and in my attempts to try and fix this, it's only gotten worse. I used to be able to hear people fine through the speaker phone function, but now I can no longer access that option, and my mic no longer works.
I've tried time and time again to flash and and even bought setCPU on the market in attempts to fix this issue. I've searched, and searched, on Google, on here, for a way to solve this. And it seems like no one has an answer.
Am I wrong?
Click to expand...
Click to collapse
What rom are you using and do you have any lag??

Call problems

Had to send my SP back for repair today, i'm on o2 uk and had nothing but problems calling out with this handset.
Not only that people cant get through either and it just diverts directly to voicemail!
Changed the firmware, done a fresh install, I know its not a sim card issue as I have used it in a different phone with no issues
Anyone else had a similar problem?
did u find any solution?
Oh god I hope mine doesn't start acting that crazy, I mean lately I too had problems with calls as in automatically turning on the speaker when aswering.. also the front camera has stopped working unless I restart the phone, then everything is normals for a couple of hours
zincir said:
Oh god I hope mine doesn't start acting that crazy, I mean lately I too had problems with calls as in automatically turning on the speaker when aswering.. also the front camera has stopped working unless I restart the phone, then everything is normals for a couple of hours
Click to expand...
Click to collapse
I've got exactly the same problem with speaker turning on when I answer a call. I was planning to do a complete reset of the phone this evening hoping to solve this one.
Jcei said:
I've got exactly the same problem with speaker turning on when I answer a call. I was planning to do a complete reset of the phone this evening hoping to solve this one.
Click to expand...
Click to collapse
Me too, it's just I kinda hoped I could wait the new update out though it was quite awkward in the metro today when my gf screemed out of the phone when I answered.
Any good backup app you have on mind?
zincir said:
Me too, it's just I kinda hoped I could wait the new update out though it was quite awkward in the metro today when my gf screemed out of the phone when I answered.
Any good backup app you have on mind?
Click to expand...
Click to collapse
I took a backup with PC companion. You can backup sms and contacts, and I wouldn't recommend to restore apps to avoid restoring the bug
Do 2 backups, 1 complete and one with only sms and contacts so you can choose what to restore and try.
At the moment the problem seems to be solved, but more time is needed due to the fact that it wasn't happening 100% of the time on my device.
Jcei said:
I took a backup with PC companion. You can backup sms and contacts, and I wouldn't recommend to restore apps to avoid restoring the bug
Do 2 backups, 1 complete and one with only sms and contacts so you can choose what to restore and try.
At the moment the problem seems to be solved, but more time is needed due to the fact that it wasn't happening 100% of the time on my device.
Click to expand...
Click to collapse
Downgraded back to 4.1.2 as I thought it might be a firmware issue, (I did have the bug where it answered direct to loudspeaker too but I believe that is a 4.3 bug)
Still had issues with calls not connecting and not being able to receive calls, so I have sent the phone back for repair.
Today I have received an email stating the phone could not be repaired and I will be getting a replacement phone, I don't know whether this will be a new handset or a reconditioned one yet
zincir said:
Me too, it's just I kinda hoped I could wait the new update out though it was quite awkward in the metro today when my gf screemed out of the phone when I answered.
Any good backup app you have on mind?
Click to expand...
Click to collapse
The problem is caused by the Chrome update. Uninstall all updates and disable the app, and your phone won't switch to speaker anymore
Sometimes when I answer my incoming calls it goes to speakerphone.Then I have to restart my XSP to get out of this problem.
Sent from my C5302 using XDA Premium 4 mobile app

[Q] unfortunately, the process com.sec.ims.android has stopped

Hey guys, my wife has a stock Note 3 and every so often this prompt will pop up "unfortunately, the process com.sec.ims.android has stopped" If I hit ok, it will go away for about half a second and then pop up again. I can restart the phone sometimes or have to pull the battery and it won't happen again for about a week, but this is a problem that I need to resolve and I know someone in here has the know-how. I've looked all over the place on the internet, and on this forum but no one else has experienced the same thing, I'm puzzled. Please help, thank you.
gacn87 said:
Hey guys, my wife has a stock Note 3 and every so often this prompt will pop up "unfortunately, the process com.sec.ims.android has stopped" If I hit ok, it will go away for about half a second and then pop up again. I can restart the phone sometimes or have to pull the battery and it won't happen again for about a week, but this is a problem that I need to resolve and I know someone in here has the know-how. I've looked all over the place on the internet, and on this forum but no one else has experienced the same thing, I'm puzzled. Please help, thank you.
Click to expand...
Click to collapse
Go into settings>General>app manager>All> find contacts and open it then clear cache. If that doesnt help. Clear cache and data. Fixed it for me.
Galaxy Note 3
gacn87 said:
Hey guys, my wife has a stock Note 3 and every so often this prompt will pop up "unfortunately, the process com.sec.ims.android has stopped" If I hit ok, it will go away for about half a second and then pop up again. I can restart the phone sometimes or have to pull the battery and it won't happen again for about a week, but this is a problem that I need to resolve and I know someone in here has the know-how. I've looked all over the place on the internet, and on this forum but no one else has experienced the same thing, I'm puzzled. Please help, thank you.
Click to expand...
Click to collapse
hey there , wondering if you got your problem resolved , I have the same problem my phone start with that error today & even if I reset it , when I try to make a phone call come back up so I do manufacturer reset & still the same damn problem can anyone help me?
scooby2604 said:
hey there , wondering if you got your problem resolved , I have the same problem my phone start with that error today & even if I reset it , when I try to make a phone call come back up so I do manufacturer reset & still the same damn problem can anyone help me?
Click to expand...
Click to collapse
Same thing started happening to me on Friday 11/21/2014 morning.
I've tried:
Clearing cache and data in contacts.
Restarting the phone.
Reset the phone to factory default.
Wipe cache.
In some situations it will work for a call or two and then the same error message again.
Thank You
Hey, I keep having the same problem, but when I turn off my 4gLTE and just set it to just 4G not LTE the phone works fine, I can receive and make calls fine them when I turn on LTE I cant make or receive calls and my phone gives me the. unfortunately, the process com.sec.ims.android has stopped. Please try to see if this works for you, if it does it has to be the network.
this happens to my phone from time to time, but in my case, I only dismiss rhe pop up, and everything runs fine, I am also puzzled about this too
Same problem here, november 23 2014
I've done everything possaible....no answers??????? metro pcs...phone was a T-Mobile switched...Note 3
---------- Post added at 02:26 AM ---------- Previous post was at 02:15 AM ----------
sm0ke0ne said:
Hey, I keep having the same problem, but when I turn off my 4gLTE and just set it to just 4G not LTE the phone works fine, I can receive and make calls fine them when I turn on LTE I cant make or receive calls and my phone gives me the. unfortunately, the process com.sec.ims.android has stopped. Please try to see if this works for you, if it does it has to be the network.
Click to expand...
Click to collapse
ok this did work for me...but data will not work when im in this mode...network it is...im pretty upset2 days of dealing with this b.s....to metro pcs I go tomorrow...thanks for the help I will keep you updated
I have a t-mobile note3 switched to metro
I'm having the same problem . I tried what everyone was suggesting and nothing worked for me. I also tried Google and nothing. I Went To 2 Metro But Then Say It Was My phone. It seemed like they were not even trying to help me since the phone is tmobile. Everything works ok just the calls part. Some one help! It's frustrating
Has anyone been able to identity and or fix the issue? I'm also having the same problem phone works fine as far as everything I just cannot make or receive phone calls sometimes I never know when. I have it unlocked to use it with MetroPCS and it was working fine it just started one day. I have tried a brand new Sim card, factory reset, even disconnecting it and reactivate the phone...no luck. On WiFi calling it works perfectly so makes me think it's not the phone but make me wonder if it was the network why only us out of the millions of people...if anyone has any updated regarding this issue please get back with us. Thanks...
This worked for me!)))))
gunn714 said:
Has anyone been able to identity and or fix the issue? I'm also having the same problem phone works fine as far as everything I just cannot make or receive phone calls sometimes I never know when. I have it unlocked to use it with MetroPCS and it was working fine it just started one day. I have tried a brand new Sim card, factory reset, even disconnecting it and reactivate the phone...no luck. On WiFi calling it works perfectly so makes me think it's not the phone but make me wonder if it was the network why only us out of the millions of people...if anyone has any updated regarding this issue please get back with us. Thanks...
Click to expand...
Click to collapse
Go to settings...then calls...press that VOLTE then just turn it off. I've been weeks with my phone and finally this worked for me. I went through the same thing everyone else did..it sacked but now my phone working great hope it works out for u
lala4 said:
Go to settings...then calls...press that VOLTE then just turn it off. I've been weeks with my phone and finally this worked for me. I went through the same thing everyone else did..it sacked but now my phone working great hope it works out for u
Click to expand...
Click to collapse
@lala4 ...thanks i did just like u said and so far it has been working great for me no issues anymore..u are a lifesaver
Dizy801 said:
Go into settings>General>app manager>All> find contacts and open it then clear cache. If that doesnt help. Clear cache and data. Fixed it for me.
Click to expand...
Click to collapse
yea i am curently experiencing the same problem
I tried the same thing and it works as long as i dont restart the phoen. Then it starts all over again. Very frustrating. Does anyone know if what this process does or if you can disable or uninstall this? Maybe thathat would work, as long as it is not something you really need ofcourse. Thanks.
You can try the same thing using titanium back up. that helps sometimes. Just open Titanium backup. locate ur contacts and phone apk. click them and then click clear data. i havnt tried this method but its worth a try. maybe the next time i experience it i will try this as well.
Dizy801 said:
You can try the same thing using titanium back up. that helps sometimes. Just open Titanium backup. locate ur contacts and phone apk. click them and then click clear data. i havnt tried this method but its worth a try. maybe the next time i experience it i will try this as well.
Click to expand...
Click to collapse
I tried doing that already and same message appears when i restart phone. I was thinking of freezing the com.sec. Ims.android and all ims related using titanium, but wanted to see if anyone knows what these processes are used for.
Question??
lala4 said:
Go to settings...then calls...press that VOLTE then just turn it off. I've been weeks with my phone and finally this worked for me. I went through the same thing everyone else did..it sacked but now my phone working great hope it works out for u
Click to expand...
Click to collapse
What is "VOLTE"????
I had the same problem and i went to the app manager>all and there I found the process that always crashes (com.sec.ims.service) and I forced to stop, and it's seems to have solved the problem by now

Signal problem

Hello. Sometimes i dont receive my calls or sms and goes to voice mail. People who is trying to call me are saying that dont even listen anything on their phone call.
Any ideia? Very frustrating
r3ix said:
Hello. Sometimes i dont receive my calls or sms and goes to voice mail. People who is trying to call me are saying that dont even listen anything on their phone call.
Any ideia? Very frustrating
Click to expand...
Click to collapse
If you had any software updates it can cause some problems. I had this problem last year on my Note 4. Try factory reset and set as new device. It should resolve problems.
i'm having something similar problem. mine does n't show/ have any signal. it occurred during a call first. then ok for a few hours. now it's has absolutely no signal. tried different sim/ operator. also tried factory resetting. it does not work. :crying: anyone have any idea.
Maybe i will try factory reset but i think this samsung has many issues
r3ix said:
Maybe i will try factory reset but i think this samsung has many issues
Click to expand...
Click to collapse
Just do factory reset. It should fix the problem. Let me know.

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