Tonight, my turbo 2 started acting up. I pulled it out to make a call, and the top 1/2 inch of my screen was flickering purple. That went away after about an hour, but then the whole screen went black and unresponsive. After trying to shut it off and reboot for a bit, it just randomly started working again. Full battery. Everything works, except the top 1/2 inch of display is completely black, every now and then, it will be green. If the phone sleeps, even for a second, it won't come back on, for about an hour, then it will randomly start working again. Never got wet, or dropped. Any body had an issue like this?
There's a known issue with a green line on the screen, I believe the speculation is a bad batch of screens got out, you're gonna have to exchange it for a new phone.
I am currently having this same issue. Going to VZ today to see about resolving it, as really hard to do anything when its doing that. Top 1/2 or more of the screen is flickering purple, then the screen will not let you turn up the brightness, all programing in the back works, just a LED issue. Restarted and same thing, let it charge Off all night, and back to normal after a few minutes using it. Very odd, not sure what is going on.
I have a similar issue, and I am trying to recover some data from mine. It seems booting into bootloader mode and using ADB yields nothing
I also cannot use MTP, as when I plug my phone in it's not in MTP mode for some reason, and i Can't see how to turn it on (screen is black). Digitizer still works. Does anyone have any suggestions? Can someone here maybe take a video of themselves plugging the phone in via USB and then selecting MTP on the phone? perhaps I can do it blindly...
Really don't want to give this phone back to vz until I get my data off of it.
About eight hours of pissing and moaning and I finally figured out:
Using the replacement phone, I just mimicked every movement on the one with the dead screen. I hit the "cast" button on the notifications panel and casted the screen to my chromecast, which in turn allowed me to set up MTP mode and/or anything else I wanted.
Cheers, hope this helps someone
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So one morning I woke up to turn on my Nexus 7 (16gb wifi) only as usual and found that the screen put out some random lines or garbled. The kind of stuff you see on a TV without an input. Did a restore of complete stock and still same thing. I then left it there for about 3 days to drain complete battery. When I get to it the next 3 days, before I plug it in to recharge, I held down POWER+VOL DOWN and plug it in. Now it goes into recovery, and I did a POWER OFF, waited few seconds and Power it up to turn on as normal...amazingly the sucka came back to life.
Phew...I thought I have to RMA it.
Thought I throw it out there in case someone has the same issue.
Had this happen exactly to me today while watching Netflix. Had it working fine for 4months. All of a sudden I'm stuck on the glowing X. Every so often after restarting it, I would go into the 'static tv' screen. Still haven't been able to resolve it. Been trying to solve it all day.
Use the search feature. Your problem has been posted about and the solution given repeatedly. Good luck!
SO Sunday morning I wake up and my phone has been on charge all night, its 100%, I unplug the phone and about 10 minutes later its very hot and at around 60% battery. So to stop this I go to turn it off and start seeing these red "bubbles" under the screen like water but its the LEDs turning red. I have never dropped the phone or put it under water. Its a hot day as it is and about 5 hours later I turn the phone back on and its fine for around 15 minutes watching youtube videos, it then starts flashing black, like the whole screen shuts off for half a second and comes back, still sound playing, about 5 minutes later the phone starts glitching out and the pixels on the right hand side start turning red (no link) like so. Then the phone starts jumping between that and this ( no link ) which happened for around a minute and since then the phone screen is just black and doesnt display anything but the phone is still active and had feedback on the screen such as touch vibrations. Really want to know whats happened and why if anyone can help
Probably a hardware defect that will be covered under warranty. But possibly a software problem that's causing the cpu and gpu to run really hot. You can try booting into safe mode to see if that makes a difference:
Shut the phone off and let it cool down.
Boot into safe mode: https://www.google.com/search?q=gal...rome..69i57.3932j0j7&sourceid=chrome&ie=UTF-8
Use the phone for a while, and see if the problem reoccurs. (Your 3rd party apps will be disabled, so you won't be able to use them, but you can do other things.)
If this seems to solve the problem, delete any recently installed apps, or factory reset the phone, and see if the problem stays resolved. If so, add your apps back in a few at a time, so if the problem reoccurs you'll have an idea what caused it.
If none of this solves the issue, it's a hardware problem.
My wife had EXACT same problem. Backup everything while you can as my wife's phone died few hours later. (no display at ALL - digitizer was working fine though - so could shut down, etc). Symptom also was that when you reboot, it will display the boot up screen just fine, but as soon as all white screen was able to display, display will just die, etc. Pressing power button repeatedly would eventually turn on the screen but color would be off and simmering, etc.
So about an hour after I got my phone I went to turn it off and charge it a bit to full.
Upon coming back to turn it on the screen is completely black but has reaction to touch.
Tried rebooting and all button combos still off.
About an hour later full charged my guess I noticed the screen still black but has a glitchy blink around the top part edges of the screen.
I've not installed any apps just took a few pics ran a benchmark.
Anyone else have this issue ? Luckily Verizon is replacing it immediately.
Sounds like nothing more than some faulty hardware...tough luck
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Awhile back I dropped my phone & cracked the screen. It worked fine for months then the screen began flickering and within a few weeks began turning off frequently (even though the phone was on and functioning). It became unusable and I had the screen professionally replaced. It worked fine for several months, now is malfunctioning again. If I charge the phone, the screen works fine while the phone is fully charged and plugged into the charger. It will continue to work for a while if I unplug the charger, but once my battery level gets down toward 90% the screen starts flickering, then soon begins going black when I try to use it. It may turn on for a second or two, but the screen goes black almost immediately. The 'always on' clock and date work all the time. Like before, the phone still works even though the screen won't stay on. Does anyone have any suggestions? I haven't dropped the phone or damaged the new screen to account for it, and I wonder if there is some other problem that might be the cause.
Hello all.
Was about to start trying to diagnose/repair this myself, but I've not really got much of an idea what I'm doing, so I thought it far better to ask people who do.
P9 lite. Locked the screen a couple of hours ago, went to wake it up, and the screen stays black. I thought it was flat, but on plugging in the charger, it's clearly actually "on" as you get the charging notification sound and the led goes red. If plugged into a computer, it recognises the "CD rom" drive and the "Huawei" drive. (although you can't access the huawei drive as it's clearly in charge only mode) If you press and hold power it vibrates briefly, and the phone appears to be acting as if it's on and working. Except the screen is black. Screen is not damaged, but just won't turn on.
It's still connected to wifi, as whatsapp web is still working. However, if you try to call the phone, it's "unavailable". Not sure if that's due to this or it would be anyway due to crappy reception.
Where should I start trying to diagnose this? I would rather not bin the phone if I can avoid it.
many thanks
and it's just done a double vibrate, indicating it's still getting push messages from various providers. Still absolutely nothing on the screen though..
David_Ru said:
Hello all.
Was about to start trying to diagnose/repair this myself, but I've not really got much of an idea what I'm doing, so I thought it far better to ask people who do.
P9 lite. Locked the screen a couple of hours ago, went to wake it up, and the screen stays black. I thought it was flat, but on plugging in the charger, it's clearly actually "on" as you get the charging notification sound and the led goes red. If plugged into a computer, it recognises the "CD rom" drive and the "Huawei" drive. (although you can't access the huawei drive as it's clearly in charge only mode) If you press and hold power it vibrates briefly, and the phone appears to be acting as if it's on and working. Except the screen is black. Screen is not damaged, but just won't turn on.
It's still connected to wifi, as whatsapp web is still working. However, if you try to call the phone, it's "unavailable". Not sure if that's due to this or it would be anyway due to crappy reception.
Where should I start trying to diagnose this? I would rather not bin the phone if I can avoid it.
many thanks
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Click to collapse
Can you see something on screen when you shine very bright light on it ? If yes they your's display backlight is busted.