New 6P not picking up OTAs - Nexus 6P Q&A, Help & Troubleshooting

Hi all,
Picked up a 6P a couple of days ago and am stuck on the 1st Jan 2016 security patch and build MMB29P (phone isn't finding any new OTAs). I know this isn't very Nexus but I don't fancy flashing if I don't have to.
Is this a known thing and I just need to be a little more patient?
Cheers
Dan

Apologies, just realised this needs to go into the Q&A section. Could someone advise as to how to move?

Same problem here, I did sideload February OTA, and received March OTA by air.
Sent from my Nexus 6P using Tapatalk

Same problem, I bought my Nexus 6P from Amazon, guy from Google told me that it's going to take up to two months to get an update because I didn't buy it from Google store.

vdm9113 said:
Same problem, I bought my Nexus 6P from Amazon, guy from Google told me that it's going to take up to two months to get an update because I didn't buy it from Google store.
Click to expand...
Click to collapse
Surely that can't be the case? How would they know where it was bought from? I bought a N9 from Argos and have never had problems with OTAs.

I called Google and asked why I'm not getting update, told the guy that I bought my phone through Amazon, he said that only phones purchased through Google store will be updated right away and I'll have to wait one to two months.

I bought mine from Amazon and I haven't received any updates. I'm still on the the January security patch also. If this is true it's pretty messed up of Google to do that. Shouldn't matter where you purchase the phone at.
Sent from my Nexus 6P using Tapatalk

I wish/hope it's not true but that's what they told me. Thinking about sending damn phone back.

dpk said:
Surely that can't be the case? How would they know where it was bought from? I bought a N9 from Argos and have never had problems with OTAs.
Click to expand...
Click to collapse
This would be completely BS if it is true. The biggest reason I choose this phone over the S7 was for the OTAs.
Sent from my Nexus 6P using Tapatalk

gist901 said:
This would be completely BS if it is true. The biggest reason I choose this phone over the S7 was for the OTAs.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Same for me. I'm thinking Google have temporarily put the update on hold. Hopefully we'll get an official line from them soon.

vdm9113 said:
I called Google and asked why I'm not getting update, told the guy that I bought my phone through Amazon, he said that only phones purchased through Google store will be updated right away and I'll have to wait one to two months.
Click to expand...
Click to collapse
This isn't true, I bought mine from Google a few weeks ago and I'm still stuck on January. I talked to their support and was told that many users are reporting this problem so they are looking into it.
Sent from my Nexus 6P using Tapatalk

toddalvandi said:
This isn't true, I bought mine from Google a few weeks ago and I'm still stuck on January. I talked to their support and was told that many users are reporting this problem so they are looking into it.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Thanks for the feedback. This is reassuring to hear.

dpk said:
Thanks for the feedback. This is reassuring to hear.
Click to expand...
Click to collapse
Honestly I don't want to go through the hassle of side loading it, I shouldn't have to. Hopefully they get this fixed because I'm getting some horrible lag when I tap to open Google music and other g apps, not sure if the ota will fix these bugs.
Sent from my Nexus 6P using Tapatalk

toddalvandi said:
Honestly I don't want to go through the hassle of side loading it, I shouldn't have to. Hopefully they get this fixed because I'm getting some horrible lag when I tap to open Google music and other g apps, not sure if the ota will fix these bugs.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I'm with you - definitely don't want to go through having to sideload it myself. Sucks to hear you're having difficulties with some G apps.

dpk said:
Thanks for the feedback. This is reassuring to hear.
Click to expand...
Click to collapse
I'm telling what their support told me, that's all I'm saying.

vdm9113 said:
I'm telling what their support told me, that's all I'm saying.
Click to expand...
Click to collapse
No offence was meant. Clear to see that even the folks at Google aren't aware/don't want to say what is going. Cheers.

toddalvandi said:
This isn't true, I bought mine from Google a few weeks ago and I'm still stuck on January. I talked to their support and was told that many users are reporting this problem so they are looking into it.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I bought mine from Google also, no update. Thanks for the reassurance that it isn't just me.

Hey guys! :angel:
I was stuck on January as well as some of you and got tired of not receiving any update at all because I read that there are major improvements in MHC19I version.
However I managed to find site where are listed all OTAs and picked the one that was unable to find in my case MMB29P to MMB29Q. Then sideloaded it through default recovery (no hassle at all, took same time as casual OTA) and voilĂ  new update available. Now I'm finally on MHC19I. To all who are worried about warranty and stuff, sideloading official update does NOT void your warranty. I may provide detailed instructions for updating, but it's described sufficiently all around the internet.
Explanation why I sideloaded: There's actually a bug causing your device to not see update server. I don't know if this can be fixed by any engineer in google, but it should be. However it can be fixed by sideloading any following update. :good:
Have fun! :victory:

neytireyqa said:
Hey guys! :angel:
I was stuck on January as well as some of you and got tired of not receiving any update at all because I read that there are major improvements in MHC19I version.
However I managed to find site where are listed all OTAs and picked the one that was unable to find in my case MMB29P to MMB29Q. Then sideloaded it through default recovery (no hassle at all, took same time as casual OTA) and voilĂ  new update available. Now I'm finally on MHC19I. To all who are worried about warranty and stuff, sideloading official update does NOT void your warranty. I may provide detailed instructions for updating, but it's described sufficiently all around the internet.
Explanation why I sideloaded: There's actually a bug causing your device to not see update server. I don't know if this can be fixed by any engineer in google, but it should be. However it can be fixed by sideloading any following update. :good:
Have fun! :victory:
Click to expand...
Click to collapse
Or you could have just looked at the pinned index in the general section which has basically any resource you could ever want for this device.
http://forum.xda-developers.com/nexus-6p/general/index-huawei-nexus-6p-t3213583

Heisenberg said:
Or you could have just looked at the pinned index in the general section which has basically any resource you could ever want for this device.
http://forum.xda-developers.com/nexus-6p/general/index-huawei-nexus-6p-t3213583
Click to expand...
Click to collapse
That's true, just wanted to show that it could be found everywhere But thanks for indexing anyways!

Related

[Q] Android 4.4 OTA Availability?

When can we expect the availability?
Has anyone received in Canadian bought Nexus 4?
Thanks
In a few weeks.
Sent from my Nexus 4 using Tapatalk
the update is not released yet , wait
Subscribing to this thread.
woohoo!
I can't wait to get this update...hope the keyboard is the same on the LG G2
Probably another couple of weeks for ota **** shat .. someone was going to do it
install aospa 4.4, till official comes
Just a subtle reminder... There's a thread for this. http://forum.xda-developers.com/showthread.php?t=2145848
Sent from my AOSP on Mako using Tapatalk
This place is going to go crazy with the crazy questions about 4.4. I think we should just sit back and wait and everything will show up in due time
playya said:
This place is going to go crazy with the crazy questions about 4.4. I think we should just sit back and wait and everything will show up in due time
Click to expand...
Click to collapse
We shouldn't have, but Google still hasn't gotten their head out of their ass...
jadephyre said:
We shouldn't have, but Google still hasn't gotten their head out of their ass...
Click to expand...
Click to collapse
shouldn't have? sorry did not understand your response... Google has a new phone and OS coming out, we are the impatient ones who do crazy stuff to get it on our phones and running. I have been around since cupcake and I learned to just wait and it will all work itself out in the end.
as usual there are already a couple roms and crap load of apks out there
When it's ready
Sent from my AOSP on Mako using Tapatalk
OTA started rolling out!
http://www.androidcentral.com/nexus-4-kitkit-ota-updates-are-starting
Haven't got any notification on Canadian bought N4 yet.
Anyone in India getting the rollout? Still awaiting OTA update
Sent from my Nexus 4

New system update

Today 2-11-15 i got system update of 57mb
moto g3sk said:
Today 2-11-15 i got system update of 57mb
Click to expand...
Click to collapse
You went through the trouble of posting it, but couldn't be bothered to get a link??? How nice of you.
Too small for marshmallow. It's the new stagefright patch.
Sent from my MotoG3 using Tapatalk
hp420 said:
You went through the trouble of posting it, but couldn't be bothered to get a link??? How nice of you.
Click to expand...
Click to collapse
How to get a link?
Yes but it fixes the stagefright issue completely. I haven't got the update. What should I do now
kenny_cfc said:
How to get a link?
Click to expand...
Click to collapse
there's a link to a tutorial in my signature which is posted in our 'general discussion' forum
Received Today.
Anyone tried.?
i receives the update, too. this i installed this i get random reboot to twrp. anyone with same issue here?
bolzerrr said:
i receives the update, too. this i installed this i get random reboot to twrp. anyone with same issue here?
Click to expand...
Click to collapse
Must be 100% stock to perform OTAs; that includes recovery.
Sent from my MotoG3 using Tapatalk
Anybody in the US get this patch yet? I just checked from device as well as via USB and Motorola Device Manager, still not available yet.
bolzerrr said:
i receives the update, too. this i installed this i get random reboot to twrp. anyone with same issue here?
Click to expand...
Click to collapse
Wipe the cache from TWRP to fix the problem.
Still no issue but old moto boot animations back
I too got
New update
Guys, seriously....how selfish can people be?!?!?! This is posted RIGHT IN PLAIN SIGHT and no one here can be bothered to take 2 minutes so everyone can get the update?!?!?!
IF YOU ARE NOT GOING TO SHARE THE UPDATE, STOP BRAGGING YOU GOT IT!!!!!
hp420 said:
Guys, seriously....how selfish can people be?!?!?! This is posted RIGHT IN PLAIN SIGHT and no one here can be bothered to take 2 minutes so everyone can get the update?!?!?!
IF YOU ARE NOT GOING TO SHARE THE UPDATE, STOP BRAGGING YOU GOT IT!!!!!
Click to expand...
Click to collapse
I will gladly share, as soon as it gets pushed to US devices, seems it's going everywhere else.
quakeaz said:
I will gladly share, as soon as it gets pushed to US devices, seems it's going everywhere else.
Click to expand...
Click to collapse
Yes, US has been the very last region to update both times, so far, and I expect it will be again this time, too. The second update didn't take long at all to get to every US user, though, once the US update pushed. By the time I got my notification everyone else already had it and the update URL was all but pointless. I'm not really all that concerned with getting this one, but man I hope that 6.0 update hits every region fast. We're building a larger user base now, though, so maybe we'll get lucky and XDA members from each region will be among the early people to get the push notification.
hp420 said:
Yes, US has been the very last region to update both times, so far, and I expect it will be again this time, too. The second update didn't take long at all to get to every US user, though, once the US update pushed. By the time I got my notification everyone else already had it and the update URL was all but pointless. I'm not really all that concerned with getting this one, but man I hope that 6.0 update hits every region fast. We're building a larger user base now, though, so maybe we'll get lucky and XDA members from each region will be among the early people to get the push notification.
Click to expand...
Click to collapse
For whatever reason, they start the soak tests later here than other places also. I don't think they've even started the soak tests here yet.

Force OTA?

Two of my friends recently picked up a Nexus 6p after messing around with mine and my wife's. They haven't received any updates in the two weeks they've had them and the devices came with the January security update.
Neither of these two will be unlocking bootloaders or flashing custom roms, one is local and the other one is on the East Coast. So let's leave the comments about doing it manually out of here, I'm just interested in figuring out how to force the download of the actual over the air update.
Verizon if it matters.
I forgot to mention, I have been searching but the search function on the latest version of Tapatalk is completely useless.
The only way to force it is by doing it manually. You don't have to unlock the bootloader though. It can be achieved by using adb to sideload the zip with the stock recovery. This is probably more work than you want to get into but it's the only way I know of. I have instructions in section 12 of my guide:
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928
RED ZMAN said:
Two of my friends recently picked up a Nexus 6p after messing around with mine and my wife's. They haven't received any updates in the two weeks they've had them and the devices came with the January security update.
Neither of these two will be unlocking bootloaders or flashing custom roms, one is local and the other one is on the East Coast. So let's leave the comments about doing it manually out of here, I'm just interested in figuring out how to force the download of the actual over the air update.
Verizon if it matters.
Click to expand...
Click to collapse
You will find the required OTA flashable zips here: http://forum.xda-developers.com/nexus-6p/general/ref-nexus-6p-stock-ota-urls-t3213781
Thanks guys, but the twins won't be doing any of that. Lol
Any idea why the ota isn't rolling out? My wife's and mine are fine, I handle all of this stuff and teach my wife.
RED ZMAN said:
Thanks guys, but the twins won't be doing any of that. Lol
Any idea why the ota isn't rolling out? My wife's and mine are fine, I handle all of this stuff and teach my wife.
Click to expand...
Click to collapse
No idea. Same thing is happening to my girlfriend's new 6P. She is stuck on the January patch and I have been refreshing it multiple times; nothing. Hopefully it comes within the next few days.
RED ZMAN said:
Thanks guys, but the twins won't be doing any of that. Lol
Any idea why the ota isn't rolling out? My wife's and mine are fine, I handle all of this stuff and teach my wife.
Click to expand...
Click to collapse
I think I've read somewhere that it's an issue with the device syncing with the Google servers. A factory reset might help it along, that would wipe the phone though.
The February update has finally pushed to my handset today. Hopefully if I install, the March update will follow.
Sent from my Nexus 6P using Tapatalk
tharweb said:
The February update has finally pushed to my handset today. Hopefully if I install, the March update will follow.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I was having the same issue. I downloaded the ota's and then rebooted my phone and I suddenly had the prompt to update to the February and then the March update. It's a bit too much of a coincidence to not be because of downloading the ota's so give it a try.
Sent from my Nexus 6P using XDA-Developers mobile app

Android N DP5 no OTA

So I recently signed up for the Beta Program (a second time) and I let it download (what i assumed would be DP5) Android N.
I went ahead and let it install, everything went smoothly as expected. Once it installed and booted, i checked to see what Build
it installed and it was DP4. I did the install 2 days after DP5 was released. Now it will not update to DP5...It says I'm currently up to
date.
Should i be patient and expect it to update or will i have to force update it? (which i do not want to do)
Thanks in advance
It will come. Probably in the next day or two. I've been on since 3 and don't have it yet.
Sent from my Nexus 6P using Tapatalk
cwbcpa said:
It will come. Probably in the next day or two. I've been on since 3 and don't have it yet.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Okay, I'm just getting antsy :laugh:
collinjm01 said:
Okay, I'm just getting antsy [emoji23]
Click to expand...
Click to collapse
Me too.
Sent from my Nexus 6P using Tapatalk
It's coming I read there was issues with the 6p build so they haven't sent it out yet. Hopefully today sometime.
mojorisin7178 said:
It's coming I read there was issues with the 6p build so they haven't sent it out yet. Hopefully today sometime.
Click to expand...
Click to collapse
AHHH..... ok, so this makes sense. I received dev 1-4 pretty much instantly on my 6P. Dev5... nothing... my Nexus 9 got the ota about 1 day after it was released... ok, so trouble with 6P.. I bet one batch of OTAs went out, then they pulled the OTA..
however, it's interesting that the 6P factory image for dev5 is still there? so, maybe just an OTA issue. hmmmm.. is the OTA for Dev5 for 6P still downloadable?
jordanl17 said:
AHHH..... ok, so this makes sense. I received dev 1-4 pretty much instantly on my 6P. Dev5... nothing... my Nexus 9 got the ota about 1 day after it was released... ok, so trouble with 6P.. I bet one batch of OTAs went out, then they pulled the OTA..
however, it's interesting that the 6P factory image for dev5 is still there? so, maybe just an OTA issue. hmmmm.. is the OTA for Dev5 for 6P still downloadable?
Click to expand...
Click to collapse
I'm not too sure if the OTA is still available but I did read on here a few people side loaded the OTA and are having problems with recovery and with apps not working. I was thinking the same thing about it being an OTA issue. I am only speaking what I read not from experience so take it for what it is. I can speak from experience though that before you install anything on your phone especially dp's it's good to read up first and if there are a few people having problems then it might be good to wait. Or take the chance if you are confident you can recover from a nuclear attack on your phone.
I would wait. I'm on DP4 also and since the OTA was pulled, it might be better to stick it out. I'm sure they want this as close to the final build as possible. Hang in there!
mojorisin7178 said:
I'm not too sure if the OTA is still available but I did read on here a few people side loaded the OTA and are having problems with recovery and with apps not working. I was thinking the same thing about it being an OTA issue. I am only speaking what I read not from experience so take it for what it is. I can speak from experience though that before you install anything on your phone especially dp's it's good to read up first and if there are a few people having problems then it might be good to wait. Or take the chance if you are confident you can recover from a nuclear attack on your phone.
Click to expand...
Click to collapse
If you're referring to TWRP and N developer previews, that's nothing new. TWRP just isn't compatible yet.
Sent from my Nexus 5X using Tapatalk
SlimSnoopOS said:
If you're referring to TWRP and N developer previews, that's nothing new. TWRP just isn't compatible yet.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
No what I read the person was having a problem with stock and twrp the twrp is to be expected as the official release is not out yet.
mojorisin7178 said:
No what I read the person was having a problem with stock and twrp the twrp is to be expected as the official release is not out yet.
Click to expand...
Click to collapse
Ahh ok, haven't read too many issues on XDA just yet but it's really only been a day
Sent from my Nexus 5X using Tapatalk
No OTA for me either. Hoping to see it soon....
Sent from my Nexus 6P using Tapatalk
stastnysnipes26 said:
No OTA for me either. Hoping to see it soon....
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
OTA zip here.
https://developer.android.com/preview/download-ota.html#top
mojorisin7178 said:
It's coming I read there was issues with the 6p build so they haven't sent it out yet. Hopefully today sometime.
Click to expand...
Click to collapse
Where did you read that at cause so far I have not heard or read anything yet.
nitewalker033 said:
OTA zip here.
https://developer.android.com/preview/download-ota.html#top
Click to expand...
Click to collapse
I will wait for the OTA, especially if there are possible issues.
Sent from my Nexus 6P using Tapatalk
juancastro86 said:
Where did you read that at cause so far I have not heard or read anything yet.
Click to expand...
Click to collapse
There are definitely issues with the Nexus 6P build. I side loaded it on Monday and I've had problems ever since, particularly with performance. I'm actually glad to hear about this delay, because that probably means they're working on an updated build for the 6P. I hope it comes sooner rather than later, because I don't know if I can handle the jank much longer.
I sideloaded the OTA as well, but haven't had any issues at all. Even Android Pay works, which is surprising...
Same here (France), device still up to date.
A little off topic, but does anyone have a link to the DP4 image file? I went to download it but it seems I can only download DP5 from Google and it says it will take 8 hours and nothing downloads. Assuming because they pulled it...?
I just got the OTA

What essential did i just buy?!?!

I ordered an essential phone on eBay, which came in today. It functions. However it's stuck on 7.1.1. I contacted Essential and they told me what I have is a Sprint demo model. I run a few errands hardware tests and it seems it does have the sd835 (it says msm8998?) and correct ram and memory, supposedly. It said something like only 407dpi and a slightly lower resolution display. I contacted the seller and he told me that Essential says this to like 20 of his customers and that I can manually download and install the update. I'm hesitant to try that in case of hardware discrepancies. The bootloader says "Mata" for codename etc. Any thoughts on this???
I have the chance to return it. Is it worth it to return it and get another one? I want the correct specs as a normal ph1.
Nickdroid86 said:
I have the chance to return it. Is it worth it to return it and get another one? I want the correct specs as a normal ph1.
Click to expand...
Click to collapse
Mata is the codename for this phone. If you goto about phone and it is hardware revision 1.8 then you have the same hardware as the rest of us and should just download one of the "back to stock" fastboot packages on this forum and call it a day.
djinc91 said:
Mata is the codename for this phone. If you goto about phone and it is hardware revision 1.8 then you have the same hardware as the rest of us and should just download one of the "back to stock" fastboot packages on this forum and call it a day.
Click to expand...
Click to collapse
Thank you for the info I do have 1.8. What is the significants of that? Will I get OTA's now that I manually was able to update to 9.0?
I fastboot installed 9.0. rebooted and had no touch screen. So I installed through adb sideline the same version and it seems to be working now.
Nickdroid86 said:
Will I get OTA's now that I manually was able to update to 9.0?
Click to expand...
Click to collapse
If Sprint is anything like Telus (my carrier) you will get ota updates but it could be days or weeks after essential releases them. I do all my updates manually.
djinc91 said:
If Sprint is anything like Telus (my carrier) you will get ota updates but it could be days or weeks after essential releases them. I do all my updates manually.
Click to expand...
Click to collapse
I don't know if it's Sprint or not but it was stuck at 7.1.1 and I had to do it all manually. I have MetroPCS.
Nickdroid86 said:
I don't know if it's Sprint or not but it was stuck at 7.1.1 and I had to do it all manually. I have MetroPCS.
Click to expand...
Click to collapse
What is the variant in the bootloader? It must be unlocked, so in that case, you should get OTA updates as they are released.
It does say unlocked but it would not receive OTAs, I spent a good couple hours trying and troubleshooting. I contacted Essential and that's when they told me it's probably a Sprint demo. I just unlocked the bootloader and updated everything manually then relocked the bootloader.
You could flash last months 9.0 release, use it like that for a bit and see what happens. Would be the fastest way to determine whether it will update now or not. Also you should leave the bootloader unlocked, from what I've seen on this forum relocking the bootloader has been the cause of 99% of bricking for this phone.
Thanks for the info. I may try the recent prior update thing, if not I guess I can always manually flash.
Anyone else end up with a "demo" model (according to Essential)? What's your experience with it?
Nickdroid86 said:
Anyone else end up with a "demo" model (according to Essential)? What's your experience with it?
Click to expand...
Click to collapse
I don't have one, but they are in the wild.
You get no support and they will not take it for out of warranty repair.
tech_head said:
I don't have one, but they are in the wild.
You get no support and they will not take it for out of warranty repair.
Click to expand...
Click to collapse
They said I could still update manually, which is ok. With my luck I'd get no warranty support anyway lol.
Bumping this because I booted into my bootloader and it says "Variant - ". It's blank.
Nickdroid86 said:
Bumping this because I booted into my bootloader and it says "Variant - ". It's blank.
Click to expand...
Click to collapse
Was it always like this?
Personally as soon as Essential told you it's likely to be a Demo model I would have returned it to the seller immediately. That's just a recipe for disaster/headaches.
Sent from my PH-1 using XDA Labs
geko95gek said:
Was it always like this?
Click to expand...
Click to collapse
Ever since I received it and few days ago. Used from yywireles on eBay.
Nickdroid86 said:
Ever since I received it and few days ago. Used from yywireles on eBay.
Click to expand...
Click to collapse
Can you still return it?
Sent from my PH-1 using XDA Labs
I can, but it's only $209 I don't think I'll find a better deal for that price. Everything still functions the same just no warranty support, and no ota's. I can update manually still.
Nickdroid86 said:
I can, but it's only $209 I don't think I'll find a better deal for that price. Everything still functions the same just no warranty support, and no ota's. I can update manually still.
Click to expand...
Click to collapse
Ah fair enough, that's pretty decent.
Cheapest I know a brand new one was on sale for was $225 I think.
Sent from my PH-1 using XDA Labs

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